sbi travel card helpline

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FAQ State Bank Foreign Travel Card - Faq's

(faq ) state bank foreign travel card.

(FAQ) State Bank Foreign Travel Card

Answer Yes, your State Bank Foreign Travel Card can be used immediately after purchase except in India, Nepal and Bhutan.

Answer Yes, Add-on cards can be used simultaneously along with the original card.

Answer All transactions related to gambling or any unlawful activity are prohibited onto the card.

Note: Please note that for any temporary charges like deposits at hotels, on hiring of cars, the Bank will debit the card for any such amount. If any reversal of amount is required; it will be reversed and credited to the Card Account within a maximum period of 60 days.

Answer Yes. The FTC can be topped up from any branch authorised to issue FTC.

Answer You can call the Toll free Helpline 1800-112-211 (Toll free if in India) or +91- 22-27566598/+91-22-27580506 (Paid if outside India)/ State Bank Branch from where you have purchased your Card for assistance. State Bank will block the Card and a new card will be dispatched to you immediately. In case you have subscribed to Add-on Card(s) you can start using the Add-on card(s).

Answer All ATMs displaying the VISA / VISA Flag / Plus / Electron will accept State Bank Foreign Travel Card.

Answer The worldwide list of VISA ATMs is available on line at- http://visa.via.infonow.net/locator/eur/jsp/SearchPage.jsp

Answer Withdrawals are subject to the daily transaction limits set by the ATM acquirer banks.

Answer Depending on the capability of the ATMs, the amount withdrawn and/or balance available may be shown.

Answer English is available at most VISA ATMs.

Answer No fee will be charged if the balance amount is claimed within three Months of the expiry of the card. If claim is made after three months of expiry of the card, the amount will be refunded after deducting US$-5/GBP-5/Euro-5/CAD$-5/AUS$-5/Yen-500 as Bank charges.

Answer Yes. The ATM PIN can be changed by logging on to the https://prepaid.onlinesbi.com website and using your 16 digit card number and 6 digit password.

Answer yes, you can use this Card for on-line transactions (e-Commerce).

Last Updated On : Tuesday, 17-12-2019

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Customer Care

Have questions, q1: how can i update my email id and mobile number linked with my sbi card account.

In order to update your email ID and mobile number via SBI Card online account, follow these simple steps by using our ‘click to service’:

Go to sbicard.com/quickcontact
Enter SBI Card no., CVV no. & Date of Birth
Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail ID. This OTP is valid for 30 min. or one successful usage
Enter your OTP correctly to update your email ID & mobile number and press submit

Using website or mobile app:

Login to sbicard.com or Mobile App & click on 'My Profile'
Click on 'Quick Contact’ and then click ‘edit icon’ appearing on your right
Generate OTP and enter the same received on registered number

Enter the new mobile number or email ID and click on ‘Submit’

Q2: How can I get a username and password to access my SBI Card account?

In order to access your SBI Card online account, you need to register with sbicard.com . Follow these simple steps to register:

If you do not have a user ID, click here to register in 4 simple steps:

Go to sbicard.com and click on ‘First time user’ link
Enter your SBI Card no., CVV no. & Date of Birth
Your One Time Password (OTP) will be sent on your registered mobile no. & e-mail id. This OTP is valid for 30 min. or one successful usage
Enter your OTP correctly to set your user id & password and complete the registration process

Click here to watch demo

Q3: How can I generate/change transaction PIN for credit card?

You can generate transaction PIN for your credit card by using either our Website, Mobile Application or IVR.

To generate transaction PIN through Website: Login to your online account and click on ‘My Account’ tab present on the left hand side menu and follow these steps:-

Click ‘Manage Pin’
Select the card for which pin needs to be changed
Click on ‘Generate OTP’
Enter the OTP
Enter the New PIN twice, and click submit

To generate transaction PIN through Mobile App: Login to your account and click on ‘Service Requests’ option present on the left hand side menu and follow these steps:-

Step1 : Click ‘Manage Pin’.
Step2 : Select the card for which pin needs to be changed.
Step3 : Click on ‘Generate OTP’.
Step4 : Enter the OTP.
Step5 : Enter the New PIN twice, and click submit.

To generate transaction PIN through IVR: Call on SBI Credit Card Customer Care / Helpline Number: 1860 180 1290 or 39 02 02 02 (Prefix local STD Code)

Step 1. Choose option ‘6’ to generate PIN
Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY format & Card expiry date in MM YY format
Step 3. Enter the 6 digit OTP received on your registered mobile number or email address
Step 4 . Choose a 4 digit PIN number and re-confirm
Step 5. You will get a confirmation message on the IVR itself

To generate transaction PIN of your Add-on Card through IVR:

Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of the Primary Card holder and the Add-on Card expiry date in MM YY format
Step 2. Choose option 6 to Generate PIN
Step 3. Enter the 6 digit OTP received on your registered mobile number or email address of the Primary Cardholder

Q4: How can I check my Credit Card Outstanding and available credit limit?

WEBSITE: Login to your SBI Card account through sbicard.com and check the ‘Current Outstanding’ in Account Summary section.
APP: Log into the SBI Card Mobile App and check the ‘Total Outstanding’ under the Summary Tab. Click Here to download.
SMS: SMS BAL where XXXX = Last 4 digits of your SBI Card or TATA Card number to 5676791 from your registered mobile number
EMAIL: Write to us at sbicard.com/email
Call us on our helpline number to check the details.

Q5: How do I make payments to my SBI card?

You can make the payment for your SBI Card in a number of ways. The various modes of payment are:

NEFT Payment
National Automated Clearing House
SBI Auto Debit
Paynet-Pay Online
SBI Mobile Banking
Pay via Mobile App
Visa Credit Card Pay
Electronic Bill Payment
Over the Counter Payment
Electronic Drop Box
Manual Drop Box

Manage disputes

against your transactions online.

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To Track Your Dispute Status

Grievance Redressal

To register your complaints, use any of the following options as per your convenience. We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Write To Us

Manager- Customer Care Services

SBI Cards & Payment Services Ltd. DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon -122002(Haryana) India.

Escalate a Query

If you are not satisfied with our response to your online Interaction: Escalate your Interaction or call our Customer Care Helpline Number at 1860-180-7777

The Cardholder can call us up on dedicated helpline for Miss-Sell/ Harassment related complaints: 080-39356050

Escalation Matrix

Click here to see our Escalation Matrix and other options.

We put in our best efforts to resolve every matter reported to us within the stipulated timelines. However, in case we require more time to appropriately resolve your concern, we shall keep you posted on the developments.

Grievance Redressal Officer:

Call customer care desk.

Dial SBI Credit Card Customer Care Numbers 1860 500 1290 , 1860 180 1290 , 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (Toll Free)

Our customer care executives are available 8 AM - 8 PM from Monday to Saturday.

[email protected]

Walk-in Desk Address

Click here to know Walk-in Desk Address

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Get in touch with us for a query or feedback. We will be happy to help you.

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Mailing us for the first time?

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to your registered mobile no. You will get our responses in your login account on sbicard.com.

Not satisfied with the response?

Visit our Grievance Redressal Options below.

Send us an e-mail for your request/query/complaint using the below link. Each interaction you have with us can be referred to with a unique Interaction ID, which would be sent to the mobile no. mentioned by you in the interaction. You will get our responses on the email id mentioned by you in the interaction.

Lost or Stolen Cards

Log on to sbicard.com and instantly block your card by clicking on ‘Block Lost \Stolen Card’
SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4 digits of your SBI Card)

Dial SBI Credit Card Customer Care Numbers: 1860 500 1290 , 1860 180 1290 , 39 02 02 02 (Prefix local STD code) or 1800 180 1290 (toll free)

If you have lost your SBI Corporate Card or need cash outside India, call 24X7 Visa toll-free helpline number for emergency card related assistance within 3 working days*.

This is a complimentary facility available to SBI Corporate Card members.
The replaced emergency cards have a validity of 30 days. Call the SBI Card helpline upon return to India.
Cash disbursement is available, only if cash facility is applicable on your card.

*The emergency card replacement facility is provided by Visa and the terms of use are regulated by the Visa Operating Regulation. For more details log on to corporate.visa.com

The Integrated Ombudsman Scheme 2021

We are covered by the Integrated Ombudsman Scheme of the Reserve Bank of India. If within 30 days of lodging a complaint with us, you do not get a satisfactory response, and wish to pursue other avenues for grievance redressal, you may approach the Ombudsman appointed by the Reserve Bank of India.

Scheme Details

To contact nearest banking ombudsman

Allow us to help you

Have doubts? See Frequently Asked Questions.

SBI Cards and Payment Services Limited Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower, E-1,2,3 Netaji Subhash Place, Wazirpur , New Delhi 110034 CIN:U65999DL1998PTC093849

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