travel document section address

• Terms and Conditions
• Privacy Policy
• Cookie Policy
• Cancellation and Refund Policy
• Subscribe to our Newsletter

How do I contact the Home Office?

Many people need to get in contact with the Home Office for enquiries about visa applications, to  track a visa status , or find out further information about an immigration case. Although it can be difficult to contact UKVI, there are phone, email, post, and online contact details. This page is an ultimate resource of all contact details for the Home Office.

Please note that we are not the home office. We are a private law firm, and we can help you if you are having issues with your application or need advice from a lawyer. You can contact us by clicking on the button below. If you want to contact the home office instead, please scroll past the image below to see the home office contact information.

Read our 899 reviews

What are the contact details for the UK Home Office?

To  get in touch with the Home Office , you can use one of the below methods:

• Phone inside or outside the UK
• Email inside or outside the UK
• Send a letter via post
• Use an online communication portal
• Use a social media platform

Please note that some charges may apply, depending on the method of contact.

Additionally, the contact details are different depending on where you are located and the nature of your query.

There are many ways that you can get in touch with the customer service team at the Home Office UK, including via email, phone, or social media.

You can contact UK immigration (also known as UK Visas and Immigration) with your query using one of the below methods.

UK Visas and Immigration (UKVI) oversees applications for foreign nationals who wish to visit, work, study, or settle in the UK. This agency was previously part of the UK Border Agency (UKBA) which was shut down in 2013.

This page outlines every available current method of contacting the Home Office.

How to get in contact with the Home Office inside the UK

General enquiries phone number : +44 (0) 300 790 6268

If you cannot call 0300 numbers : +44 (0) 203 875 4669

Opening hours : 09:00 – 16:45 (Monday to Thursday), 09:00 – 16:30 (Friday)

EU citizen/ settlement application queries phone number : +44 (0) 300 123 7379

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday)

Asylum queries phone number : +44 (0) 80 8801 0503

Opening hours : 08:30 – 17:00 (Monday to Friday)

Email address :  [email protected]

Sponsor and educator queries phone number : +44 (0) 300 123 4699

Opening hours : 11:00 – 15:00 (Monday to Thursday)

Employer email address :  [email protected]

Educational institution email address :  [email protected]

Home Office Coronavirus helpline phone number : +44 (0) 800 678 1767

Opening hours : 09:00 – 17:00 (Monday to Friday)

Coronavirus helpline email address :  [email protected]

Please note that coronavirus guidance changes very frequently and to stay updated on government advice (including on travel restrictions and opening hours of public bodies), it is recommended to check the   UK government coronavirus advice page   regularly.

Call the Home Office outside the UK

General enquiries phone number : +44 (0) 20 3080 0010

If you are unable to dial UK 03000 numbers : +44 (0) 203 875 4669

Opening hours : 08:00 – 20:00 (Monday to Friday), 09:30 – 16:30 (Saturday and Sunday) (UK local time)

You can use these contact details if you need help with one of the following:

• Applying for a visa to come to the UK
• Updates on the progress of your application
• Technical issues with your application
• A mistake you made with your application
• Issues accessing your account
• Issues making a payment to UKVI

Send an enquiry to UK Visas and Immigration outside the UK

To email UKVI from outside the UK, you will be required to pay £2.74 via credit or debit card. This cost includes the initial email and any follow-up emails.

You can expect to receive a response within five working days. Please be aware that the staff in the contact centre organisations are not involved in the decision of your application.

Contact UKVI with your query via online portal .

Contact the Home Office/ UKVI in a language other than English

Phone number : +44 (0) 300 790 6268

Opening hours :

• Arabic (05:00 – 13:00, Sunday to Thursday, UK local time)
• Cantonese (01:00 – 09:00, Monday to Friday, UK local time)
• French (09:00 – 17:00, Monday to Friday, UK local time)
• Hindi (04:00 – 12:00, Monday to Friday, UK local time)
• Mandarin (01:00 – 09:00, Monday to Friday, UK local time)
• Russian (06:00 – 14:00, Monday to Friday, UK local time)
• Spanish (13:00 – 01:00, Monday to Friday, UK local time)

Take the first step. Request a Fact Finding + Expert Consultation

How to get in contact with the Home Office for online help

If you have any of the below problems and you want to get in touch with the Home Office from inside the UK, you should email the online support team at:  [email protected]

• Problems with your online application
• Changing details you submitted in your online application
• Problems entering your sponsor licence number online
• Technical support with error messages on your online application
• Accessing your UKVI account

To get help with your application from the Home Office support team, you should:

• Write an email including your name and the nature of your immigration query/ application
• Include a detailed description of the problem
• Include screenshots of the issue(s) if possible
• Email  [email protected]
• You can usually expect a reply to your report within one working day

UK Home Office social media accounts

It is also possible to access information and contact details for the Home Office via their online platforms, including the following:

• Home Office Facebook page
• Home Office Twitter account
• Home Office Instagram account
• Home Office YouTube channel
• Home Office LinkedIn page
• Home Office Media blog

Please note that not all accounts are monitored for communication purposes. If you want to contact the UK Home Office, it is advised to use some of the above contact methods.

What is the Home Office address?

The main UK Home Office is located at the following address:

2 Marsham Street,

United Kingdom

There are also a number of Service and Support Centres (SSCs) located around Britain for the purposes of serving individuals with visa or immigration applications. The SSCs are located in the followng locations:

• Her Majesty’s Passport Office,
• Law Society House,
• 90-106 Victoria Street,
• General Buildings,
• 1 st  Floor,
• 31-33 Newport Road,
• Lunar House,
• 40 Wellesley Road,
• Festival Court 1,
• 200 Brand Street,

The Capital Building,

• 6 Union Street,
• Liverpool, L3 9PP

Peterborough

• Aragon Court,
• Northminster Road,
• Peterborough,
• Vulcan House
• Riverside Entrance,
• 6 Millsands,
• Dominion Court,
• 41 Station Rod,
• Birmingham,

How much does it cost to speak to someone at the Home Office?

The Home Office charges a different fee depending on where you are and whether you want to phone or email your query.

Cost of contacting the Home Office outside the UK

• International Contact Centre – Email service (per query) : £2.74
• International Contact Centre – Telephone helpline (per minute) : £0.69

Cost of contacting the Home Office inside the UK

• Phone numbers beginning with 030 : Landlines (per minute): up to £0.10
• Phone numbers beginning with 030 : Mobile phones (per minute): £0.3 – £0.40
• Phone numbers beginning with 02 : Landlines (per minute): £0.16
• Phone numbers beginning with 02 : Mobile phones (per minute): £0.3 – £0.65
• Phone numbers beginning with 0800/ 0808 : Freephone service (no cost)
• Email service in the UK  – No charge

What is the Home Office contact number for BRP?

There is no direct line to the Home Office for a BRP application, but the process of contacting their outsourced company is outlined below:

If you intend to come to the UK for period of longer than six months, you may be required to hold a  Biometric Residence Permit  (BRP) as proof of your immigration status.

You must collect your BRP within ten days of arriving in the UK (if you applied outside the UK). However, this timeline may be impacted by the COVID-19 pandemic.

If you applied inside the UK, your BRP will be delivered by a  courier service (TNT).  If you need to contact BRP delivery team, you can call the below number:

• TNT (Courier Service delivering the BRP) : +44 (0) 345 608 0630

It is recommended to contact TNT about your BRP if it has not arrived within ten days of receiving your decision letter, or if you wish to track or rearrange the delivery of the permit.

You should only contact the Home Office about your BRP if the following applies:

• You have already contacted TNT and they were unable to help
• You cannot track your delivery with a consignment number

Use the  BRP service page to speak to the Home Office  if the above situations apply to your case.

If you applied outside the UK and you intend to collect your BRP at a post office, you can use the  post office general enquiries page  if you need to speak with a customer service representative.

What is the contact number for a British citizenship application?

The email address for British naturalisation, registration, and citizenship applications is  [email protected] .

Once you have submitted an application for British citizenship to UKVI, you can expect to wait for between three and four months for a decision.

When you submit your citizenship application, you may be asked to submit your biometric information and supporting documents via the  UK Visa and Citizenship Application Service  (UKVCAS) website.

You should not contact UKVCAS about your citizenship application. You can contact UKVI using the general contact number inside the UK or outside the UK.

You can use your UKVCAS account to do the following:

• Book an appointment to enrol your biometric information
• Submit your supporting documents to be verified
• Purchase additional visa application services

If you need help with booking an appointment, uploading documents, requesting an access code, or information about a service, you can contact UKVCAS directly.

• UKVCAS telephone helpline inside and out the UK : +44 (0) 844 8920 232
• Opening hours : 09:00 – 17:30 (Monday to Friday)
• Cost : £0.04 per minute plus your phone provider’s charges

What is the Home Office travel document contact number?

You may need to apply to the Home Office for a travel document if you have leave to remain in the UK for less than six months. Currently, there is no Home Office contact number for a travel document application.

However, to apply for the travel document, you must do the following:

• Complete the  travel document online application form
• Send your supporting documents by post

During the application, you will be given a document checklist and a postal address to send your application.

If you need to travel urgently on the basis of compassionate reasons (e.g., illness, death, or urgent medical reasons), you can email the Home Office at the following email address:

• Home Office travel document enquiries:  [email protected]
• Put ‘New Application Enquiry – Urgent Compassionate Care’ and your name as the subject line

How can IAS help me?

IAS is a highly regarded immigration law firm with a proven track record of successfully helping our clients with their goals.

We listen to the needs of all clients and make expert recommendations based on current immigration laws and rules. We work tirelessly on your behalf to help you with your case, no matter how complex.

You can expect to work one-on-one with an experienced immigration lawyer who will do the following:

• Assess your eligibility for your chosen immigration route
• Advise on your suitability for the route
• Make recommendations for you or family members to help you acheive your goals
• Provide you with a bespoke document checklist of supporting documents
• Complete your application in full to the highest standards
• Liaise with the Home Office on your behalf while your application is pending
• Advise you on next steps when a decision has been reached.

Your lawyer will speak to the Home Office on your behalf, meaning that you don’t have to worry about contacting UKVI. Working with an immigration lawyer does not guarantee a successful decision, but it can significantly reduce the work involved in an immigration application.

To get started, speak to a member of our friendly and professional client care team today. Your qualified and accredited immigration lawyer can advise you on the best route based on your circumstances to get started as quickly as possible.

Call us today on  0333 305 9272  or use the online contact form to request a callback. We look forward to helping you with your case.

Table of Contents

Written by Immigration Advice Service

Editorial team.

This content was developed by a team of writers, SEO specialists, editors, and lawyers who provide valuable information to those with immigration queries.

Legal Disclaimer

The information provided is for general informational purposes only and does not constitute legal advice. While we make every effort to ensure accuracy, the law may change, and the information may not reflect the most current legal developments. No warranty is given regarding the accuracy or completeness of the information, and we do not accept liability in such cases. We recommend consulting with a qualified lawyer at Immigration Advice Service before making any decisions based on the content provided.

Services we Provide

Need help with an immigration issue? Book a one-to-one advice session with one of our legal caseworkers.

We can complete your visa application on your behalf, taking the stress and hassle out of the process.

Need to submit an application quickly? We can help you complete and send it off in as little as 24 hours.

Ensure you have the greatest chance of a successful appeal with our legal support and guidance.

Frequently Asked Questions

Can you email ukvi.

In general, it is very difficult to directly contact UKVI via email. However, there are some routes you can take, and you can email UKVI at the following addresses.

Ultimate list of available Home Office email addresses:

• General enquiries :  [email protected]
• Technical support with your online application :  [email protected]
• Coronavirus immigration helpline :  [email protected]
• Complaints :  [email protected]
• Employers of foreign nationals :  [email protected]
• Education institution sponsoring foreign students :  [email protected]
• Travel document enquiries:   [email protected]
• British citizenship enquiries:  [email protected]

Note that staff in the contact centre cannot give you immigration advice, and may not give you information on the progress of your application. They may be able to give you the contact details of the department you have applied to.

It can be very difficult to get a response from the Home Office or UKVI about your application.

If you choose to work with an immigration lawyer, they can assist you with UK visas and applications by liaising directly with the Home Office on your behalf.

How can I contact the London Home Office?

The contact details for the London Home Office are listed below:

Phone number : +44 (0) 207 0354 848

Email address :  [email protected]

Postal address :

Direct Communications Unit,

How can I contact the Liverpool Home Office?

You can send a letter communication directly to the Liverpool head office if your query is non-urgent. Alternatively, use the phone or email methods below.

Phone number:  +44 (0) 333 3445 675

UK Visas and Immigration (UKVI),

New Hall Place,

6 Union Street

How do I contact the Home Office to complain?

The quickest way to complain to the Home Office is to email your complaint to  [email protected]  or submit a complaint on the  online complaints form .

Include the following information in your email:

• All your personal contact details (name, address, phone number, email address, reference number (where relevant)
• Full details of the nature of your complaint (include dates, times, locations, individuals, etc)
• Names of staff involved
• Details of witnesses (where relevant)
• Copies of relevant supporting documents (where relevant)
• Home Office reference details (where relevant)

There are many reasons why you may need to contact the Home Office with a complaint.

You can read more about the complaints process on the  Home Office complaints page .

You can contact the complaints team if the following applies:

• You want to submit a complaint about the service you received
• You want to complain about the professional conduct you experienced
• The incident in question happened within the last three months

If you are unhappy with a decision issued by the Home Office, you may have recourse to some of the below options:

• Apply for an adminstrative review
• Reuqest a judicial review 
• Appeal a Home Office decision
• Submit a pre-action protocol for judicial review

Additionally, you can contact related departments if you wish to submit complaints to the following:

• UK Border Force
• Disclosure and Barring Service
• HM Passport Office
• Home Office

You can expect a response to your complaint within 20 working days. If your case requires additional time to investigate, you will be informed of this.

Related Posts

Spain Visa: Requirements, Application Process and Cost in 2024

UK Introduces Electronic Travel Authorisation for Visa-Exempt Visitors, Starting January 2025

Tips for Moving to the US as a Parent

Global Talent Visa Peer Review

A Guide to Council Tax in the UK

How to Track UK visa Application in Nigeria

How to Employ IT & Tech Staff In The UK From Overseas

Bringing Family to Ireland: Quick-Fire Guide for 2024

The Five Best Cities to Visit in the UK

Get in touch with our team.

Learn about our professional services and find out how we can help.

Get in Touch

Head Office:

Immigration Advice Service Ashwood House, Ellen Street Oldham, OL9 6QR, United Kingdom

Head Office Phone:

We have over 12 offices across the world, find a branch near you.

Request a call back from our immigration experts

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Need help? Visit a USCIS office

We want your feedback, citizenship.

• Sign In Create Account
• Create Account
• Find a doctor
• Find an English or citizenship class
• Learn about the naturalization process
• Learn about citizenship rights and responsibilities
• Schedule an appointment

USCIS I-131A Application for Travel Document Fee

Before you start the payment process, eligibility.

Anyone can pay the I-131A filing fee from anywhere in the world. Whoever pays the fee must use a credit or debit card or U.S. bank account.

The current filing fee is $575.00

You must submit your filing fee before going to a U.S. Embassy or U.S. Consulate to file your Form I-131A. You must bring evidence of payment with you when you appear in person at your nearest U.S. Embassy or U.S. Consulate to file Form I-131A.

Refund Policy

USCIS does not refund fees, regardless of any action we take on your application, petition or request, or how long USCIS takes to reach a decision.

By continuing this transaction, you acknowledge that you must submit fees in the exact amount and that you are paying the fees for a government service.

Please refer to the instructions for the form(s) you are filing for additional information or you may call the USCIS Contact Center at 800-375-5283. For TTY (deaf or hard of hearing) 800-767-1833.

Information You May Need

To pay the fee, you will need the correct first and last names, date of birth, and A-Number as they appear on the lawful permanent resident's (LPR's) Green Card or Reentry Permit.

• (888) 777-9102
• Learning Center

• How It Works
• All Packages & Pricing
• I-90 Application to Replace Permanent Resident Card
• I-129F Petition for Alien Fiancé
• I-130 Petition for Alien Relative
• I-131 Application for Travel Document
• I-485 Adjustment of Status Application
• I-751 Remove Conditions on Residence
• I-765 Application for Employment Authorization
• I-821D DACA Application Package
• I-864 Affidavit of Support
• N-400 Application for Naturalization
• N-565 Application to Replace Citizenship Document
• Citizenship Through Naturalization
• Citizenship Through Parents
• Apply For Citizenship (N-400)
• Apply for Certificate of Citizenship (N-600)
• Replace Citizenship Document (N-565)
• Apply for a Green Card
• Green Card Renewal
• Green Card Replacement
• Renew or Replace Green Card (I-90)
• Remove Conditions on Green Card (I-751)
• Green Card through Adjustment of Status
• Adjustment of Status Application (I-485)
• Affidavit of Support (I-864)
• Employment Authorization (I-765)
• Advance Parole Application (I-131)
• Adjustment of Status Fee
• Family-Based Immigration Explained
• Search the Learning Center
• Request Support
• Find an Immigration Attorney

Home » Guide to Form I-131, Application for Travel Document

Form I-131, Application for Travel Document

Form i-131 overview for:, form i-131 explained, what is form i-131 used for.

Certain non-citizens can file Form I-131, Application for Travel Document , to obtain various travel documentation. The application has different uses depending on the non-citizen's immigration status in the United States. When filing, applicants may request the following types of travel documents from U.S. Citizenship and Immigration Services (USCIS):

Reentry Permit

Refugee travel document, advance parole travel document, humanitarian parole.

Form I-131 is different than Form I-131A, Application for Travel Document (Carrier Documentation). Permanent residents use Form I-131A to obtain travel authorization after losing a green card or reentry permit while traveling outside the United States.

Eligibility to Apply for a Travel Document

Who needs form i-131.

Eligibility to file Form I-131 is dependent on the travel document type. Each travel document has specific criteria. In some cases, immigration status may also affect filing requirements. CitizenPath's Travel Document Package is an online service created by immigration attorneys. It's an affordable way to confirm eligibility and prepare the application correctly.

Permanent residents who anticipate an absence from the United States or one year or more should generally apply for a Reentry Permit. A green card is typically sufficient to reenter the U.S. after trips of less than one year. However, there is a presumption that you've abandoned your permanent residence when the absence is one year or more. A Reentry Permit helps mitigate this problem. With the exception of having to obtain a returning resident visa abroad, a reentry permit does not exempt you from compliance with any of the requirements of U.S. immigration laws. In other words, it is still important that you haven't taken actions that suggest you've abandoned your green card. Learn more about Reentry Permits >>

Individuals with asylum or refugee status generally must have a Refugee Travel Document to return to the United States after temporary travel abroad. In most cases, a refugee or asylee may use the Refugee Travel Document for travel in place of a passport. This is helpful because many lack a passport from their home country. In fact, the Refugee Travel Document is similar in appearance to a U.S. passport. Permanent residents, who obtained such status as an asylee or refugee, may also need a Refugee Travel Document in place of a passport. Learn more about Refugee Travel Documents >>

Advance Parole

Non-citizens who are in the United States (typically waiting for a more permanent immigration status) may be able to request Advance Parole. If eligible, Advance Parole is necessary to return to the United States after temporary travel abroad.

Although there are other eligible status, individuals with a pending Form I-485 (adjustment of status applicants) and recipients of Temporary Protected Status, use Advance Parole for brief trips. Generally, if you have applied for adjustment to that of a permanent resident, USCIS will deem your application abandoned if you leave the United States without first obtaining Advance Parole. When issued in combination with an Employment Authorization Card, Advance Parole is issued directly on the card (as pictured). Learn more about Advance Parole >>

I-131 Online Filing Options

Can form i-131 be filed online.

At this time, there is no way to submit Form I-131 to USCIS electronically, but you can prepare the form with an online service to make sure you prepare it correctly.

USCIS has not introduced online filing for this form. Regardless, e-file doesn't necessarily mean you get quick processing. If you are interested a quick approval, focus on submitting a well-prepared application package. It’s the difference between saving a couple of days with online filing versus saving several weeks with smooth processing. What’s more, USCIS is not your advocate. They are not looking out for your best interests. If you include information that damages your immigration future, USCIS isn’t going to correct you.

For people who want to make sure they are preparing the application correctly, CitizenPath offers an affordable service created by immigration attorneys. CitizenPath’s Travel Document Package will make the application easy and give you alerts if there’s a problem. You’ll also receive detailed filing instructions so you know exactly which supporting documents to submit with your application. CitizenPath even provides a money-back guarantee that USCIS will approve your application for a travel document.

Form I-131 Instructions

How do i fill out i-131.

CitizenPath's easy-to-use website helps you prepare the application quickly and accurately. Our online service provides step-by-step I-131 instructions to make it easy. We even give you a money-back guarantee that USCIS will approve your application.

If you prefer to fill out the Form I-131 PDF, you can download instructions from USCIS or follow this summary of directions.

General Guidance

• Type or print answers in black ink only. 
• Enter “N/A” if an answer is not applicable and "NONE" if your answer is zero.
• Foreign language documents must be accompanied by a full English certified translation .
• Submit your application with the current USCIS filing fee . Use a personal check, money order, cashier’s check or use Form G-1450 to pay by credit card.
• Submit photocopies for all supporting documents unless an original document is specifically required.
• For Information About You , answer the general questions about name, address and birth. Carefully indicate how you were admitted to the United States or your current status that makes you eligible for a travel document.

Parts 2, 3, and 4

• For Application Type , select which type of travel document you are requesting. Your choices are very limited based on your immigration status. In rare situations, such as humanitarian parole, you may provide information about yourself in the remainder of the section.
• For Processing Information , supply answers regarding your intended travel, removal proceedings, and previous travel documents. Disposition is an explanation of what happened to the previously issued travel document. Speak to an immigration attorney before traveling outside the United States if you are in removal proceedings or have accrued any time in an unlawful presence. If you are requesting a Reentry Permit or Refugee Travel Document, you may provide address information if you wish that it be delivered abroad instead of your U.S. address.
• For Information About Your Proposed Travel , describe the purpose of the trip and which countries you intend to visit. Generally, there are no restrictions for permanent residents requesting a Reentry Permit for temporary travel. However, individuals who have (or have had) asylum or refugee status should avoid traveling back to their country of claimed persecution. Speak to an attorney first. Likewise, some Advance Parole applicants -- such as DACA -- are limited to specific reasons for travel.

Parts 5, 6, and 7

• For If Applying for a Re-entry Permit , complete the section only if you are requesting a Reentry Permit. Your past time outside the United States may affect the term of your new travel document. Speak to an attorney if you ever considered yourself a "nonresident" during your time as a green card holder.
• For If Applying for a Refugee Travel Document , complete the section only if you are requesting a Refugee Travel Document. Again, any asylee or refugee generally should not travel to their country of claimed persecution. If you must travel to that country, speak to an immigration attorney first.
• For If Applying for Advance Parole , complete the section only if you are requesting an Advance Parole Travel Document. Indicate if the document should be valid for a single use or multiple trips. Again, in limited circumstances, you may provide information about an overseas U.S. embassy or DHS office if the person intended to receive the document is abroad.

Parts 8 and 9

• For Applicant's Statement , sign your application with black ink. A surprising number of I-131 rejections are the result of applicants forgetting to sign or signing in the wrong place. Provide an email and U.S. phone numbers where USCIS can reliably reach you. USCIS will rarely call applicants, but they will use email.
• For Preparer , provide information if applicable. If you prepared your Form I-131, it’s only necessary to sign as the “applicant.” If another person prepared the application for you, be sure Part 9 is filled in and signed appropriately.

This is an abbreviated list of Form I-131 instructions. We highly recommend that you download USCIS instructions or use CitizenPath’s service to prepare the application. CitizenPath provides filing instructions customized to your situation. You’ll get detailed I-131 instructions that explain which supporting documents to submit, how to organize, and where to mail.

Filing Addresses for the Application

Where to file form i-131.

USCIS accepts the I-131 application via mail only. They do not want applicants to submit the form in-person at USCIS offices. USCIS has numerous filing addresses. The address depends on various factors such as the basis of eligibility, travel document type, and U.S. state of residence. For the most up-to-date address, refer to your CitizenPath filing instructions or use the USCIS I-131 direct filing addresses .

Although USCIS receives your application package at these locations, they will process them somewhere else. If you have an interview (rare), it will be at a USCIS field office near the home address you provide.

Form I-131 Processing Time

How long does it take to get a travel document.

USCIS is reporting I-131 processing times in excess of one year at their service centers. Check USCIS processing times for the latest estimates. The best way to ensure a smooth process and quick processing time is to prepare a complete and problem-free application. For this reason, CitizenPath customers generally experience the best processing times for USCIS travel documents.

Expedited processing of a travel document is available in certain situations. For a detailed description of plausible reasons and how to communicate your urgent need, see our article on expedited processing for travel documents .

Reporting for processing times only includes forms that were successfully filed. If an individual does not correctly prepare a form or otherwise does not satisfy eligibility requirements, USCIS will reject or deny these requests. For the most recent year, USCIS reported the following national statistics:

USCIS Rejections in 2023

MODERATE RISK

USCIS Denials in 2023

How citizenpath helps you, is there an inexpensive way to file the i-131 application.

CitizenPath's affordable, online service makes it easy to prepare Form I-131, Application for Travel Document. Designed by immigration lawyers, the Travel Document Package helps you eliminate the common errors that create delays, rejections and even denials. That's because the service alerts you when your answer to a question may be a problem. You'll also get customized filing instructions based on your situation. It's a powerful, do-it-yourself tool that puts you in control. And we've got your back -- CitizenPath provides live customer support and provides a money-back guarantee that USCIS will approve your application. Get started >>

Form I-131 Questions and Answers

The USCIS filing fee to submit Form I-131, Application for Travel Document, can vary significantly based on the type of travel document, age, and eligibility category. Use our pricing tool to determine your filing fee .

Generally, adjustment of status applicants may file I-131 "concurrently" with Form I-485 . Concurrently means that you can submit them together. This is the best way to get quick processing.

You may also file Form I-131 after filing Form I-485, but you'll need to wait until you receive the I-485 receipt notice. You'll need the receipt number so that USCIS can link the cases.

Generally, you must file Form I-131, Application for Travel Document, from inside the United States. The granting of an Advance Parole Document for individuals outside the United States is an extraordinary measure used sparingly to allow an otherwise inadmissible non-citizen to travel to the United States and to seek parole into the United States for a temporary period of time due to urgent humanitarian reasons or for significant public benefit. Seek the advice of an immigration attorney if you are outside the United States and feel the need to file Form I-131.

You should apply for a Refugee Travel Document or Reentry Permit before you leave the United States. However, the travel document may be sent to a U.S. embassy, U.S. consulate, or DHS office abroad for you to pick up, if you make such a request when you file your application. Departure from the United States before a decision is made on the application usually does not affect the application decision. However, if biometrics collection is required and the applicant departs the United States before biometrics are collected, the application may be denied.

Permanent residents who are outside the United States for less than one year and lost a green card, may be able to file Form I-131A, Application for Travel Document (Carrier Documentation), to obtain temporary document to return to the U.S.

What Customers Say About CitizenPath

Immigration Form Guides Form I-90       Form I-129F       Form I-130       Form I-131       Form I-131A       Form I-131F       Form I-134       Form I-485       Form I-751       Form I-765       Form I-821D       Form I-864       Form N-400       Form N-565       Form N-600

Sign Up to Receive Free Monthly Information for Your Immigration Journey

© Copyright 2013-2024, CitizenPath, LLC. All rights reserved. CitizenPath is a private company that provides self-directed immigration services at your direction. We are not affiliated with USCIS or any government agency. The information provided in this site is not legal advice, but general information on issues commonly encountered in immigration. CitizenPath is not a law firm and is not a substitute for an attorney or law firm. Your access to and use of this site is subject to additional Terms of Use .

We’re sorry, this site is currently experiencing technical difficulties. Please try again in a few moments. Exception: request blocked

Language selection

• Français fr

How to apply

Refugee travel document and certificate of identity services are now available

If you already applied and now need a travel document urgently, contact us .

Tell us if your travel document application is now urgent

Fill out our web form .

Tell us it’s about a Certificate of Identity/Refugee Travel Document .

Include your travel date and the reason you need the travel document.

Answer a few questions to find out how to apply. Keep in mind

•   you need to be in Canada to get service
•   In person services are not available.

Are you in Canada right now?

Who is the travel document or certificate of identity for?

The application process is the same for both documents.

When do you need the travel document?

• 30 business days or less
• 31 business days or more

Apply for a travel document or certificate of identity: Adults (30 business days or less)

1. contact us for next steps.

Fill out our web form (opens in a new tab)   .

After you fill out the form, we’ll contact you and give you information on the next steps.

• While you wait for us to contact you, you can start getting your application ready.

The application form is the same for travel documents and certificates of identity.

2. Complete the form

To save time, complete the form on a computer. Sign each page of the application.

Download the adult travel document application [PPTC 190] (PDF, 1.64 MB)

Someone else can help you complete the form, like a family member or a friend you trust. However, they must be 18 years of age or older.

If you can’t write and won’t be able to sign your document once you get it, include a medical letter explaining that you don’t write.

• in Canada or the US: contact us online or call us
• outside Canada and the US: contact the closest Canadian government office abroad
• Contact us for Braille instructions or large-print forms .

3. Gather all necessary documents and get a passport photo

Include the following documents with your application:

•  a photocopy of your proof of immigration status in Canada
• the original document or
• a photocopy signed by your guarantor
• We’ll keep it, but you can ask to get your old travel document back . We’ll destroy it if you haven’t asked for it back 2 years after it expires.
• They can handwrite this or use a stamp.
• Stick-on labels are not accepted.
• Your guarantor (opens in a new tab)   must sign it and write, “I certify this to be a true likeness of (your name).”
• Read the full photo requirements (opens in a new tab)   for more information.

All your documents must be in either English or French. If a document is in another language, you must provide an  official translation (opens in a new tab)   .

You may need extra documents if you’re

• changing your name
• replacing a lost, stolen or damaged travel document
• changing the sex on your travel document

4. Find a guarantor and 2 references

You need a guarantor who meets the requirements for a travel document to sign

• your application
• the back of 1 of your passport photos
• the front and back of all photocopies of your supporting identity documents (ID)

You also need 2  references to include on your application.

Your references and guarantor must have known you for at least 6 months. Learn who’s eligible to act as a guarantor and as a reference .

Apply for a travel document or certificate of identity for a child (under 16 years of age) (30 business days or less)

The application form is the same for refugee travel documents and certificates of identity. Once we receive your application, we decide

• which type of travel document to give the child
• how long it will be valid for

To save time, complete the form on a computer. All parents or legal guardians should sign the application form.

Download the child travel document application [PPTC 192] (PDF, 1.77 MB)

Someone else can help you complete the form, like a family member or a friend you trust. However, they must be 18 years of age or older.

Include the following documents with the application:

•  a photocopy of the child’s proof of immigration status in Canada
•   proof of parentage   (opens in a new tab) or proof of legal guardianship (if applicable)
•  all documents pertaining to the child that refer to custody, decision-making responsibilities, access, parenting time and/or mobility (including a divorce judgment or order)
• Your guarantor   (opens in a new tab) must sign it and write, “I certify this to be a true likeness of (the child’s name).”
• Read the full photo requirements   (opens in a new tab) for more information.

You need to provide extra documents if you’re

• replacing a lost, stolen or damaged travel document   (opens in a new tab)
• This may include a legal name change certificate, a court order or an adoption order displaying the child’s old and new name.
• changing their gender identifier   (opens in a new tab)

4. Find a guarantor

• the child’s application
• the back of 1 of the child’s passport photos

The guarantor must have known you for at least 6 months and must know of your child.

Apply for a travel document or certificate of identity: Adults (31 business days or more)

1. complete the form, 2. gather all necessary documents and get a passport photo, 3. find a guarantor and 2 references.

You also need 2 references to include on your application.

Your references and guarantor must have known you for at least 6 months. Learn who’s eligible to act as a guarantor and as a reference .

4. Pay your fees

Your fees and payment methods depend on which document you apply for.

Fees and how to pay them (opens in a new tab)  

5. Submit your application

You need to apply by mail. In person services are not available.

We recommend you use a certified courier or traceable mail service to reduce delivery time, protect your documents and track delivery.

Courier address

Centralized Network – Certificate of Identity Section – Crémazie 6th Floor (OSC) 365 Laurier Avenue West Ottawa, Ontario K1A 1L1

Mailing address (non-courier)

OSC PPT-COI PO Box 8783 STN T CSC Ottawa, Ontario K1G 5G8

Apply for a travel document or certificate of identity for a child (under 16 years of age) (31 business days or more)

The application form is the same for travel documents and certificates of identity. Once we receive your application, we decide

• which type of travel document to give you

3. Find a guarantor

Proof of immigration status documents.

Documents you can use as proof of immigration status in Canada include

• a valid permanent resident card
• a temporary resident permit
• a notice of decision from the Immigration and Refugee Board (IRB)
• an IRCC verification of status (VOS) document
• a positive pre-removal risk assessment (PRRA) results letter

You need to be in Canada to apply for a travel document

Travel document services aren’t available outside of Canada.

If you have an emergency, contact the nearest Government of Canada office abroad .

Unclaimed passports are destroyed 2 years after they expire

If there’s a valid visa in it, we’ll keep the passport until the visa also expires. We’ll destroy the passport when both have expired.

If you need the passport from your previous country of residence back

You can ask to get it back if any of the following are true:

• you have become a Canadian citizen
• it’s been 2 or more years since the passport expired
• you need it and you will return your refugee travel document to us
• Next: After you apply

Page details

Winter is here! Check out the winter wonderlands at these 5 amazing winter destinations in Montana

• Travel Tips

How To Fill Out An Application For A Travel Document

Published: November 2, 2023

Modified: December 28, 2023

by Athene Salmeron

• Plan Your Trip

Introduction

When planning a trip abroad, one of the essential tasks is to have all the necessary travel documents in order. Whether you’re traveling for business or pleasure, it’s crucial to fill out an application for a travel document to ensure a smooth journey. This document serves as your identification and proof of eligibility to enter a foreign country.

While the specific requirements for travel documents may vary depending on your destination and citizenship, the application process can be intimidating, especially for first-time travelers. However, with a little preparation and understanding of the process, it can be a relatively straightforward task.

By carefully filling out the application and providing accurate information, you can avoid delays or rejections that can disrupt your travel plans. This article will guide you through the process of filling out a travel document application, including the required documents, step-by-step instructions, and common mistakes to avoid.

Keep in mind that the process and requirements can vary depending on the country you are traveling to and your nationality. It is advisable to check with the embassy or consulate of the destination country for the most up-to-date and accurate information regarding travel documents.

Understanding the Travel Document Application

Before diving into the application process, it’s essential to understand the purpose and significance of a travel document. A travel document, also known as a visa or passport, is an official government-issued document that grants you permission to enter and stay in a foreign country for a specific period. It serves as your identification and establishes your eligibility to travel internationally.

The specific type of travel document you need will depend on various factors, including your citizenship, the purpose of your trip, and the country you plan to visit. Some common types of travel documents include tourist visas, business visas, student visas, and work permits. Each type has its own set of requirements and restrictions, so it’s crucial to determine the correct category for your travel plans.

The travel document application is a form that you need to fill out to provide the necessary information to obtain your travel document. It typically includes personal information such as your full name, date of birth, nationality, passport number, and contact details. Additionally, you may be required to provide supporting documents such as proof of accommodation, travel itinerary, financial statements, and photographs.

It’s important to note that the application process can vary significantly from country to country. Some countries have an online application system, while others require you to submit a physical application form in person or by mail. It’s crucial to familiarize yourself with the specific requirements of the country you plan to visit and follow the instructions provided by the relevant embassy or consulate.

Understanding the purpose and requirements of the travel document application is the first step towards a hassle-free and successful application process. In the next section, we will discuss the required documents and information you need to gather before filling out the application form.

Required Documents and Information

When filling out a travel document application, you will need to gather specific documents and information to support your application. While the exact requirements may vary depending on your destination and the type of travel document you are applying for, here are some common documents and information you may need:

1. Valid Passport: Your passport is one of the most crucial documents for travel. Ensure that your passport is valid for at least six months beyond your intended stay in the destination country.

2. Proof of Travel: Depending on the purpose of your trip, you may need to provide proof of your travel arrangements. This could include flight itineraries, hotel reservations, or an invitation letter from a host in the destination country.

3. Proof of Sufficient Funds: Some countries require you to show that you have enough funds to support yourself during your stay. This could include bank statements, credit card statements, or proof of sponsorship if applicable.

4. Passport-sized Photographs: You will likely need passport-sized photographs that meet specific requirements, such as size, background color, and head positioning. Check the guidelines provided by the embassy or consulate to ensure your photographs meet the criteria.

5. Application Fee: Many travel document applications require payment of a fee. The amount and payment method will vary, so make sure to check the embassy or consulate website for the updated fee information.

6. Supporting Documents: Depending on the type of travel document you are applying for, you may need additional supporting documents. This could include a letter of invitation, a letter from your employer, educational certificates, or medical insurance documentation.

It’s essential to carefully review the requirements provided by the embassy or consulate of the destination country. Failure to provide the necessary documents or information can result in delays or even the rejection of your application. Additionally, make sure that all documents are in the required format and meet any specifications outlined by the authorities.

Now that you have gathered the necessary documents and information, let’s move on to the next section, where we will guide you through the step-by-step process of filling out the travel document application form.

Step-by-Step Guide to Fill Out the Application Form

Now that you have all the required documents and information, it’s time to fill out the travel document application form. The following step-by-step guide will help you navigate through the process:

1. Read the Instructions: Before you start filling out the application form, carefully read the instructions provided by the embassy or consulate. Familiarize yourself with the specific requirements, guidelines, and any specific instructions related to the application process.

2. Provide Personal Information: Start by filling out the personal information section of the form. This typically includes your full name, date of birth, gender, nationality, and contact details. Ensure that all the information you provide is accurate and matches the details on your passport.

3. Travel Details: Enter the details of your intended travel, including the dates of entry and exit, the purpose of your visit, and the duration of stay. Be specific and provide accurate information to avoid any discrepancies.

4. Passport Information: Enter your passport details, including the passport number, issue date, and expiry date. Double-check that the information is accurate and matches your current passport.

5. Provide Supporting Documentation: Attach any required supporting documents to the application form. Ensure that the documents are in the specified format and meet the guidelines provided by the embassy or consulate.

6. Review and Double-Check: Once you have filled out all the necessary sections and attached the required documents, thoroughly review your application form. Check for any errors, missing information, or inconsistencies. It’s crucial to provide accurate and complete information to avoid any delays or rejections.

7. Pay the Application Fee: If there is an application fee, make sure you submit the payment as instructed by the embassy or consulate. Keep a copy of the payment receipt for your records.

8. Submit the Application: Depending on the application process of the destination country, submit your application form either online, in person, or by mail. Follow the instructions provided by the embassy or consulate and ensure you submit the application within the designated timeframe.

9. Track the Application: After submitting your application, you may be given a reference number or tracking code. Keep this information safe, as it will allow you to track the progress of your application and receive updates.

Remember, the process may vary depending on the country you are applying to, so it’s vital to follow the instructions specific to that embassy or consulate. By carefully filling out the application form and providing accurate information, you increase the chances of a successful application. In the next section, we will discuss the importance of providing accurate personal information.

Providing Accurate Personal Information

When filling out a travel document application, it is crucial to provide accurate and truthful personal information. Your personal information serves as the basis for determining your eligibility for the travel document, and any discrepancies or inaccuracies can lead to delays or even the rejection of your application.

Here are some key reasons why providing accurate personal information is vital:

1. Identity Verification: The information you provide, such as your full name, date of birth, and passport number, is used to verify your identity. Any inconsistencies or discrepancies with your identification documents can raise flags and lead to a longer processing time or rejection of your application.

2. Background Checks: Immigration authorities may conduct background checks to ensure that applicants do not have any criminal records or travel restrictions. Providing false or inaccurate information can hinder the evaluation process and potentially result in the denial of your travel document.

3. Consistency: It’s crucial to ensure that the information you provide on the application form matches the details on your identification documents, such as your passport. Any inconsistencies can create confusion and raise suspicion, which can cause delays or rejections.

4. Accommodation and Travel Plans: Providing accurate information regarding your travel dates, accommodation details, and itinerary is essential for the processing of your travel document application. Inconsistencies or false information can lead to complications and potential issues at immigration checkpoints upon arrival.

5. Legal Consequences: Providing false or misleading information on a travel document application is considered fraud and can have severe legal consequences. It is important to be honest and transparent throughout the application process to avoid any legal repercussions.

Double-checking your personal information before submitting your application is crucial. Take the time to review your application form for any errors, typos, or inconsistencies. It is also advisable to cross-reference the information with your passport and supporting documents to ensure accuracy.

If you realize that you have made an error or need to update your personal information after submitting the application, it’s crucial to contact the embassy or consulate immediately. They will provide guidance on how to rectify the mistake or make the necessary changes.

By providing accurate personal information, you increase the likelihood of a smooth and successful travel document application process. In the next section, we will discuss any additional documentation or attachments that may be required for your application.

Additional Documentation and Attachments

In addition to the basic requirements, some travel document applications may require additional documentation or attachments to support your application. These documents provide additional evidence of your eligibility to travel and stay in the destination country. It’s important to carefully review the instructions provided by the embassy or consulate to ensure you include all the necessary documentation. Here are some common types of additional documents that may be required:

1. Proof of Accommodation: This could include hotel reservations, a letter of invitation from a host, or a rental agreement if you have arranged accommodation in advance. The purpose is to demonstrate your accommodation arrangements during your stay.

2. Travel Itinerary: Providing a detailed travel itinerary can help establish the purpose and duration of your trip. This can include your flight tickets, train reservations, or a day-by-day plan of your activities.

3. Financial Documents: Some countries require proof of sufficient funds to support your stay. This can be in the form of bank statements, credit card statements, or proof of employment or sponsorship. The goal is to demonstrate that you can financially support yourself during your visit.

4. Health Insurance: Certain destinations may require proof of valid travel health insurance. This is to ensure that you have adequate coverage for any medical emergencies or healthcare expenses during your stay.

5. Photograph Specifications: Check the specific requirements for photographs, such as the size, background color, and head positioning. Ensure that your photographs meet these specifications and are recent and clear.

6. Additional Forms: Depending on the type of travel document and the destination country, you may be asked to fill out additional forms or questionnaires. These forms may cover specific topics like travel history, criminal records, or medical conditions.

It is essential to carefully review the instructions provided by the embassy or consulate and submit all the required documentation along with your application form. Failure to include the relevant documents can lead to delays or the rejection of your application.

If you are unsure about any additional documents or attachments, contacting the embassy or consulate for clarification is recommended. They will provide you with accurate information and guidance specific to your travel document application.

After gathering all the required documentation and attachments, it’s time to review and submit your application. The next section will provide guidance on how to review your application to avoid common mistakes.

Reviewing and Submitting the Application

Before submitting your travel document application, it is crucial to thoroughly review your form to ensure accuracy and completeness. Here are some important steps to take when reviewing your application:

1. Check for Errors: Carefully review each section of your application form for any errors, typos, or missing information. Make sure that all the information provided is accurate and matches your identification documents.

2. Verify Supporting Documents: Double-check that you have attached all the required supporting documents as specified by the embassy or consulate. Ensure that the documents are in the required format and meet any specified guidelines.

3. Review Dates and Travel Details: Confirm that the dates of your intended travel, including entry and exit dates, are accurate. Check that your travel details, such as flight reservations and accommodation, match your itinerary.

4. Ensure Consistency: Verify that the information provided on the application form is consistent with your identification documents and any previously submitted forms or applications.

5. Review Photographs: Check that the photographs you have attached meet the specifications provided by the embassy or consulate. Ensure that they are recent, clear, and meet the required background color and sizing specifications.

6. Proofread: Read through the entire application form to catch any grammatical errors, spelling mistakes, or inconsistencies. It helps to have a fresh pair of eyes review the form as well.

7. Pay Attention to Signatures: Ensure that you have signed the application form in the designated areas. If required, make sure you have any necessary witness signatures or notarizations.

Once you have thoroughly reviewed your application and are confident that it is accurate and complete, you are ready to submit it. Consider making a copy of your application form and all supporting documents for your records before submitting the original.

Depending on the instructions provided by the embassy or consulate, you may submit your application online, in person, or by mail. Follow the specified method and submit your application within the given timeframe. It’s essential to keep track of any reference numbers or tracking codes provided to monitor the progress of your application.

After submitting your application, it is advisable to follow up with the embassy or consulate if you do not receive any communication within the expected processing time. They can provide updates on the status of your application or address any concerns you may have.

By thoroughly reviewing your application and submitting it correctly, you increase the likelihood of a smooth processing experience. In the next section, we will discuss some common mistakes to avoid when filling out a travel document application.

Common Mistakes to Avoid

Filling out a travel document application can be a complex process, and even a small mistake can result in delays or the rejection of your application. To ensure a smooth application experience, it’s important to avoid the following common mistakes:

1. Providing Inaccurate Information: One of the most critical mistakes to avoid is providing inaccurate or false information on your application form. Double-check all the information you provide, including personal details, travel dates, passport information, and contact information. Any inconsistencies or inaccuracies can lead to complications or the rejection of your application.

2. Missing Supporting Documents: Carefully review the requirements provided by the embassy or consulate and ensure that you have attached all the necessary supporting documents. Missing or incomplete documentation can result in delays or the rejection of your application. Keep in mind that the specific document requirements may vary depending on your destination and the type of travel document you are applying for.

3. Ignoring Instructions: It’s crucial to read the instructions provided by the embassy or consulate thoroughly. Ignoring or neglecting the instructions can result in mistakes or omissions. Pay attention to specific guidelines, document formats, photograph specifications, payment methods, and submission procedures. Following the instructions ensures that your application is processed smoothly.

4. Waiting Until the Last Minute: Procrastinating on your application can lead to rushing and potentially overlooking important details. Start the process early to allow yourself ample time to gather all the necessary documents, review your application thoroughly, and make any necessary corrections or updates. Applying well in advance of your travel date can help prevent unnecessary stress or complications.

5. Lack of Proofreading: Take the time to proofread your application form before submitting it. Check for any spelling mistakes, grammatical errors, or inconsistencies. A thorough review helps to ensure that your application is accurate and professional.

6. Failure to Update Information: If any of your personal information or circumstances change after submitting your application, it is essential to inform the embassy or consulate immediately. This includes changes in travel dates, contact information, or passport details. Neglecting to update your information can lead to complications and potential issues during your travel.

7. Neglecting to Follow Up: Once you have submitted your application, keep track of any reference numbers or tracking codes provided. If you do not receive any communication within the expected processing timeframe, consider following up with the embassy or consulate. It’s important to stay informed about the status of your application and address any concerns promptly.

By avoiding these common mistakes, you can increase your chances of a successful travel document application. Remember to take your time, thoroughly review your application, and follow all instructions provided by the embassy or consulate. With careful preparation and attention to detail, you can navigate the application process smoothly. In the final section, we will address some frequently asked questions related to travel document applications.

Frequently Asked Questions

Q: How long does it take to process a travel document application?

A: The processing time for a travel document application can vary depending on several factors, including the destination country and the type of travel document being applied for. It is advisable to check with the embassy or consulate for the most up-to-date information on processing times.

Q: Can I apply for a travel document online?

A: Many countries now offer the option to apply for a travel document online. Check the website of the embassy or consulate for your destination country to see if an online application option is available.

Q: What do I do if I made a mistake on my application?

A: If you realize that you made a mistake on your application form after submitting it, it is important to contact the embassy or consulate as soon as possible. They will provide guidance on how to rectify the mistake or make the necessary changes.

Q: What happens if my travel document application is rejected?

A: If your application is rejected, the embassy or consulate will typically provide a reason for the rejection. It is important to carefully review the reason and assess if there are any corrective measures you can take. You may be able to reapply with the necessary adjustments or provide additional supporting documents to support your application.

Q: Can I track the progress of my travel document application?

A: Many countries provide a tracking system or reference number that allows applicants to track the progress of their application. This can usually be done online, and it provides updates on the status of your application.

Q: Can I submit my travel document application by mail?

A: Some countries allow you to submit your application by mail. However, it is important to carefully follow the instructions provided by the embassy or consulate to ensure that your application reaches its destination safely and on time.

Q: Is it necessary to include a cover letter with my travel document application?

A: While it may not be a mandatory requirement, including a cover letter can be helpful in providing additional information or explaining specific circumstances related to your travel. It can help provide context and support your application.

Q: Do I need to provide biometric data for my travel document application?

A: Some countries require applicants to provide biometric data, such as fingerprints or a biometric photograph. Check the requirements provided by the embassy or consulate to see if biometric data is necessary for your application.

Q: Can someone else submit my travel document application on my behalf?

A: In some cases, you may be able to authorize someone else to submit your travel document application on your behalf. However, it is important to check with the embassy or consulate for their specific guidelines and requirements regarding submission by a third party.

These are just a few common questions related to travel document applications. It is important to consult the embassy or consulate of your destination country for the most accurate and up-to-date information regarding the specific requirements and procedures for your application.

Disclaimer: The information provided in this article is for general informational purposes only and should not be considered legal or professional advice. It is always recommended to consult with the relevant embassy or consulate and follow their guidelines for the specific requirements of your travel document application.

Obtaining a travel document is a crucial step in ensuring a smooth and hassle-free international journey. By understanding the travel document application process and following the necessary steps, you can increase your chances of a successful application. Remember to gather all the required documents and information, carefully fill out the application form, and provide accurate and truthful information.

Thoroughly reviewing your application before submission is essential to catch any errors or inconsistencies. Double-check that all supporting documents are attached and meet the specified requirements. Pay close attention to instructions provided by the embassy or consulate and adhere to any specific guidelines or procedures.

Avoid common mistakes, such as providing inaccurate information, missing supporting documents, and waiting until the last minute to submit your application. Stay proactive, keep track of your application status, and follow up if necessary.

It is important to note that the travel document application process can vary depending on your destination country. Therefore, it is essential to consult the embassy or consulate of the country you plan to visit for the most accurate and up-to-date information.

By following the guidelines and taking the necessary steps, you can navigate the travel document application process with confidence. Remember to start the process early, stay organized, and remain patient throughout the application process. The sooner you complete your travel document application, the sooner you can embark on your exciting journey.

Safe travels!

• Privacy Overview
• Strictly Necessary Cookies

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.

Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings.

If you disable this cookie, we will not be able to save your preferences. This means that every time you visit this website you will need to enable or disable cookies again.

An official website of the United States government Here's how you know

Official websites use .gov A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS A lock ( Lock A locked padlock ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Award Management Requirements Circular

Description:

5010.1E (Applicable until 11-01-2024)

C 5010.1F (Applicable on or after 11-01-2024) 09-27-2024

This circular (FTA Circular 5010.1F) assists recipients in administering FTA-funded projects and in meeting award responsibilities and reporting requirements. Recipients have a responsibility to comply with regulatory requirements and to be aware of all pertinent material to assist in the management of FTA federally assisted awards. 

If there is a conflict between the Award Management Requirements Circular (FTA Circular 5010.1F) and program-specific circulars , the program-specific circulars prevail.

In conjunction with publication of this circular, a Federal Register notice was published on September 27, 2024, addressing comments received during the development of the circular.

Cookies on GOV.UK

We use some essential cookies to make this website work.

We’d like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services.

We also use cookies set by other sites to help us deliver content from their services.

You have accepted additional cookies. You can change your cookie settings at any time.

You have rejected additional cookies. You can change your cookie settings at any time.

• HM Passport Office

Travel documents issued by UK government authorities (accessible)

Updated 31 July 2024

© Crown copyright 2024

This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: [email protected] .

Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.

This publication is available at https://www.gov.uk/government/publications/travel-documents-issued-by-uk-government-offices/travel-documents-issued-by-uk-government-authorities-accessible

About: Travel documents issued by UK government offices

This guidance tells HM Passport Office staff how to deal with emergency passports and travel documents issued by UK officials that we receive as part of a passport application.

If you have any questions about the guidance and your line manager or senior caseworker cannot help you or you think that the guidance has factual errors then email the Guidance team.

If you notice any formatting errors in this guidance (broken links, spelling mistakes and so on) or have any comments about the layout or navigability of the guidance then you can email the Guidance team.

Publication

Below is information on when this version of the guidance was published:

• version 14.0
• published for Home Office staff on 22 February 2024

Changes from last version of this guidance

This guidance has been updated to tell you that ARD (Application Receive Domain) will automatically populate the address for the return of Travel documents.

Home Office travel documents

This page is about Home Office travel documents issued by staff in the United Kingdom Visa & Immigration Service (UKVI).

The United Kingdom Visas & Immigration Service (UKVI) issues Home Office travel documents to commonwealth citizens and foreign nationals who are unable to get a passport from their own countries.

A Home Office travel document:

• does not give British nationality to the holder
• is not an identity document
• is used for foreign travel

Dealing with a Home Office travel document

If HM Passport Office issues a customer a British passport, and the customer has sent us a Home Office travel document, we must cancel any Home Office travel document they are named on and return it to the Home Office. This includes when:

• more than 1 person is named on the travel document (for example, when children are named on their parents’ travel documents) so UKVI can update their records
• the travel document has been cancelled but not yet returned to the Home Office

If a Home Office travel document is sent to us as part of supporting evidence, (for example if a parent sends us their travel document to support their child’s application), and we do not issue a British passport to anyone included in the document, then you, the examiner must return the travel document to the customer un-cancelled. You must use secure delivery to return the Home Office travel document to the customer.

UN Travel Documents and travel documents issued by other foreign authorities are not UKVI issued travel documents. You must return any foreign travel document un-cancelled to the customer, using the postal method they have selected.

AMS: how to cancel a Home Office travel document

If you are dealing with the application on the Application Management System (AMS) and you need to cancel a Home Office travel document and return it to UKVI, you must:

1. Put a case note on the customer’s application confirming you have cancelled and returned the Home Office travel document to UKVI (you must include the travel document number).

2. Write to the customer, telling them you have returned the travel document to the Home Office (system letter code 04).

3. Authorise the issue of a British passport if applicable.

4. Return the customer’s other supporting documents using the correct postal method.

When you are ready to return a Home Office travel document to UKVI, you must:

1. Cut the top right-hand corners from the front and back covers of the travel document.

2. Write the Home Office travel document number on the bottom right-hand corner of a brown C5 secure delivery (Royal Mail) envelope and seal the travel document inside.

3. Write the following address clearly on the left-hand side of the front of the envelope:

TDS (HMPO-BC) United Kingdom Visas & Immigration Post/Fee Section Travel Documents 10th Floor Lunar House 40 Wellesley Road Croydon CR9 2BY

4. Take the secure delivery envelope to your local Post room (or ask the team support clerk to take it).

DAP: how to cancel a Home Office travel document

If you are dealing with the application on the Digital Application Processing (DAP) system and you need to cancel a Home Office travel document and return it to UKVI, you must check if the Home Office travel document is being handled by:

• a Document Management Service (DMS); or,
• the Document Handling Unit (DHU)

If the document is being handled by a DMS site, you must transfer the application to AMS.

If the document is being handled by a DHU site, you must:

1. Put a case note on the customer’s application confirming you have cancelled and returned the Home Office travel document to UKVI (you must include the personal details and travel document number).

2. Write to the customer, telling them you have returned the travel document to the Home Office (using letter code 004).

3. Update the handling instruction for the travel document on ARD (Application Receive Domain):

• select Handling instruction, then Edit
• select Send to another location by internal mail
• select UKVI - travel docs (ARD will pre-populate with the address)
• update to show the travel document must be cancelled and returned to:

TDS – HMPO-BC, UKVI Post/Fees Section, Travel Documents 10th Floor, Lunar House 40 Wellesley Road Croydon CR9 2BY

When the application processing is complete, the DHU will cancel the Home Office travel document, update the envelope, and send it to UKVI.

How the Post room must deal with a Home Office travel document

Travel documents can be sent in bulk to UKVI once per day, but each travel document must stay in its original sealed envelope.

To send a Home Office travel document to UKVI, Post room staff must:

1. Create a consignment on Final Mile for External Secure Transfer to UKVI.

2. Send an e-mail to UKVI showing the:

• Final Mile consignment reference number
• date the Home Office travel document was sent to UKVI
• travel document number (this will be written on the bottom right of the envelope)

3. Send the envelope to UKVI using External Secure Transfer.

Emergency Travel Documents

This page tells examiners about Emergency Travel Documents (ETDs), what they look like and when and how they are issued.

We have issued Emergency Travel Documents (ETDs), since 2009. ETDs:

• have ‘Emergency Passport’ written on the front cover

have 8 pages, including a personal details page with a digital photo of the customer

have a machine readable zone but no biometric chip

• are A6 in size
• have a blue cover
• can be valid for single, multiple or return journeys, including up to 5 specified countries the customer may travel through, to arrive at their final destination (we will note the validity and travel details on the observations page)
• have security features that are difficult to change

Immigration officers will take ETD from customers at the UK border and return them to HM Passport Office.

Who issues ETDs

ETDs are issued:

• overseas by Foreign, Commonwealth & Development Office (FCDO) consular assistance staff using the British Identity Document Generation Equipment (BRIDGE) system
• by HM Passport Office, in the UK, if our standard passport issuing system stops working

HM Passport Office staff cannot confirm if the FCDO will be able to issue an ETD. If a customer asks you how to get an ETD, you must direct them to GOV.UK or to the nearest British embassy, high commission, or consulate.

Dealing with an ETD

You must not accept HM Passport Office or FCDO issued ETDs, as confirmation of a customer’s nationality, entitlement or identity.

You can continue with a renewal or replacement of a customer’s old passport, if both of the following apply:

the customer has previously held a fully valid British passport

you can check the customer’s details in our records (see Lost, stolen recovered guidance)

The customer will need to provide full documentation to confirm their claim to British nationality, if:

they are applying for a first time passport

you cannot trace their previous British passport on the system

The customer may also need an identity interview (see Interviews: overview of the interview process).

Cancelling an ETD

ETDs are valid for single, multiple or return journeys. If the ETD is valid for a single journey or the customer receives their new passport in time for their return journey, you must:

1. Case note the details of the ETD on the live application.

2. Follow the guidance in Recording the travel document on Main Index before continuing with the application.

3. Cancel and destroy the ETD. If you are dealing with the application on:

• DAP (Digital Application Processing), you must update the handling instruction for the ETD on ARD (Application Receive Domain) - select Handling instruction, then Edit, then Confidential waste
• AMS (Application Management System), you must send the physical document to confidential waste yourself

If the ETD is valid for a return journey and the customer will not receive their new passport in time to travel, you must:

2. Tell the customer we are putting their application on hold until they return the ETD or confirm it has been surrendered.

3. Return the ETD to the customer. If you are dealing with the application on:

• DAP, you must follow the instructions for returning a document on a live application
• AMS, you must send the document to the customer

You must send the ETD to the Peterborough Search Team , if it’s not part of a live passport application.

Related external links

• Travel urgently from abroad without your UK passport: Who can apply - GOV.UK

Temporary Passports

This page tells HM Passport Office staff about Temporary Passports issued by The Foreign and Commonwealth & Development Office.

The Foreign, Commonwealth & Development Office (FCDO) issued Temporary Passports until the end of 2010, when they were replaced by the Emergency Travel Document (ETD). Temporary Passports (TPs) were valid for 1 year.

How to recognise a Temporary Passport

You can recognise TPs issued by The FCDO by:

• the words ‘Temporary Passport’ written on the front cover
• a numbering sequence between 730000001 and 730999999
• being valid only for a limited period, usually enough to cover the customer’s journey time and up to a maximum of 1 year

See examples in the Knowledge base.

Dealing with a Temporary Passport

You (the examiner) can accept a TP as evidence of identity and nationality, if the customer submits it as part of a passport application. TPs were issued in line with FCDO guidance and are considered the same as a fully valid passport.

You must deal with the replacement of a lost or stolen TP using the Lost, stolen recovered guidance.

We will not normally ask for additional documents if the customer’s personal details remain the same and can be clearly identified from our passport records (see Confirming identity). If the customer lives overseas, you must tell them to send in additional documents, in line with international customer guidance on GOV.UK .

You, the Operational Team Leader (OTL), DAP (Digital Application Processing)  examiner performing additional checks, or Enhanced Application Checking (EAC) enabled examiner processing on AMS (Application Management System), must only request the previous application file for a TP if you have fraud or safeguarding concerns.

Cancelling a Temporary Passport

You must cancel TPs, in line with the cancelling British passports guidance. If the customer asks, you must return the TP, and:

1. Case note the details of the TP on the live application.

If the customer does not have a live passport application in progress, you must post the TP to the Peterborough Search team .

• Emergency travel document - GOV.UK

Emergency Passports

This page tells HM Passport Office staff about Emergency Passports (EPs) who issues them and what they look like.

Emergency Passports (EPs) are travel documents issued by the Foreign, Commonwealth & Development Office (FCDO) consular staff overseas and are valid for 1 journey, including travel through multiple countries.

As with Emergency Travel Documents, FCDO issues EPs under strict guidance and only when:

the FCDO issuing system is not available

there is a mass evacuation and using the system would be impractical

What an EP looks like

EPs are manually produced on a single A4 page and:

• may be handwritten or typed
• may include a photo of the customer
• may include an embossed FCDO stamp over the photo
• will always be signed and stamped by FCDO consular staff

Examples of EPs are available in the Knowledge base.

Dealing with an EP

HM Passport Office will not accept EPs as confirmation of nationality, entitlement or identity.

If a passport application is supported by an Emergency Passport, you (the examiner) must use the Emergency Travel Documents guidance .

How to cancel an EP

Immigration officers will take a customer’s UK Emergency Passport when they enter the UK. The Border Force will then send the EP to the Peterborough Search team (PST) so they can cancel it.

You must not return EPs to the customer under any circumstance. If the customer sends one as part of their passport application, the examiner must:

1. Case note the passport application, confirming the details of the EP (for example, name, date of issue, reason for issue)

You must post the EP to the Peterborough Search Team , if it’s not part of a live passport application.

British overseas territory temporary travel documents

This page tells HM Passport Office staff about temporary travel documents, issued in the British overseas territories.

HM Passport Office processes applications and prints passports for customers who live in British overseas territories (BOT).

BOT passport offices only issue temporary passports to British overseas territory citizens eligible to receive them.

What a BOT Temporary Passport looks like

BOT Temporary Passports (TPs) will:

have a green cover

have ‘Temporary Passport’ written on the front cover

have the name of the territory (for example, Anguilla) on the front cover and page 1 of the passport

have a salutation (greeting) on the inside of the front cover in the name of the current lieutenant-governor or governor, instead of the reigning monarch

are 125mm x 88mm in size

can be valid for up to 12 months for single, multiple or return journeys, including up to 5 specified countries the customer may travel through to arrive at their final destination (the BOT Passport Office will note the validity and travel details on the observations page)

have individual security laminates protecting pages 2 and 3

contain watermarks which are identical to the current Emergency Travel Document

show the relevant BOT ‘Issuing Authority’ on the personal details page

Dealing with a BOT Temporary Passport

You must not accept TPs issued by the BOT’s Passport Office as confirmation of a customer’s nationality, entitlement or identity.

Cancelling a BOT Temporary Passport

BOT TPs are valid for single, multiple or return journeys. If the TP is valid for a single journey or the customer receives their new passport in time for their return journey, you must:

3. Cancel and destroy the TP. If you are dealing with the application on:

• DAP (Digital Application Processing), you must update the handling instruction for the BOT TP on ARD (Application Receive Domain) - select Handling instruction, then Edit, then Confidential waste

If the BOT TP is valid for a return journey and the customer will not receive their new passport in time to travel, you must:

2. Tell the customer we are putting their application on hold until they return the TP or confirm it has been surrendered.

3. Return the TP to the customer. If you are dealing with the application on:

You must send the BOT TP to the Peterborough Search Team if it’s not part of a live passport application.

Temporary travel documents issued by BOT Immigration Departments

BOT Immigration Departments can issue travel permits and Certificates of Identity to customers living in the territories. These documents help the customer to travel but we cannot accept them for nationality or identity purposes.

Recording the travel document on Main Index

This page tells HM Passport Office staff how you must record Emergency Travel Documents (ETD), Temporary Passports (TP) and Emergency Passports (EP), on Main Index (MI) and how you must destroy them.

If you receive an Emergency Passport (EP), Emergency Travel Document (ETD) or a Temporary Passport (TP), you, the examiner, must make a note on the customer’s passport record.

You, or a Peterborough Search team (PST) member, must:

1. Find the customer’s passport on MI valid immediately before we issued the EP, ETD or TP.

2. Make a passport note on MI of the:

document type

document number

reason why it was issued (if known)

date it was destroyed or if it was returned to the customer (see TP , British overseas territories (BOT) TP’s and ETD )

3. Cancel and destroy the document (if it’s not returned to the customer). If you are dealing with the application on:

If you cannot find the customer’s old passport on MI, you must make a passport note on the customer’s new passport.

If you cannot find a record on MI and no live application is in progress, PST must cancel and destroy the document, there is no need to further record the document.

Posting documents to the Peterborough Search team

This page explains how and when HM Passport Office staff must send Emergency Travel Documents (ETDs), Temporary Passports (TPs) and Emergency Passports (EPs) to the Peterborough Search team (PST).

The examiner must send Emergency Travel Documents (ETDs), Temporary Passports (TPs) and Emergency Passports (EPs) to the Peterborough Search team (PST), if they are not part of a live passport application.

DAP: how to post documents to the Peterborough Search team

If you are dealing with an application on Digital Application Processing (DAP) and need to send a document to the PST, you must check if it is being handled by a Document Management Service (DMS) or Document Handling Unit (DHU) site.

If the document is being handled by a DMS site, you must transfer the application to the AMS (Application Management System).

1. Put a case note on the customer’s application confirming you have sent the document to PST.

2. Update the handling instruction for the document on ARD (Application Receive Domain). Select Handling instruction, then Edit, then Send to another location by internal mail.

3. Select the option to show the document must be sent to:

HM Passport Office Peterborough Search Team Quay House 2 East Station Road Peterborough PE2 8YY

When the application processing is complete, the DHU will send it to PST. The PST will process the document and update HM Passport Office records.

AMS: how to post documents to the Peterborough Search team

If you are dealing with the application on the Application Management System (AMS), you, the examiner, must:

1. Fill in the document’s details on a PST referral form, with a brief explanation of how we received it.

2. Put the document and the PST referral form in an internal (grid) envelop and address it to:

The PST will process the document and update HM Passport Office records.

Instructions for the Peterborough Search team

This page explains the actions taken by the Peterborough Search team (PST) to record and process Emergency Travel Documents (ETDs), Emergency Passports (EPs) and Temporary Passports (TPs).

The Peterborough Search team (PST) will receive Emergency Travel Documents (ETDs), Emergency Passports (EPs) and Temporary Passports (TPs) from:

• examiners in HM Passport Office
• UK immigration border staff
• other government departments

The PST must make a passport note about the travel document on the customer’s Main Index (MI) record.

PST ETDs guidance

If the PST gets an ETD that is valid for a return journey:

1. They must check passport records to confirm if we have issued a new passport to the customer.

2. They must check the system for a live passport application.

3. If there is a live application, they must contact the examiner to check if the customer needs an ETD for their return journey.

The PST must cancel the ETD , if:

it’s not needed for the customer’s return journey

we have issued the customer a British passport

there is no live passport application

PST TP guidance

If the PST receives a TP , they must check passport records to confirm if we:

issued the customer a new passport

must return the TP to the customer or cancel and destroy it

The PST must update MI records and cancel the TP.

Is this page useful?

• Yes this page is useful
• No this page is not useful

Help us improve GOV.UK

Don’t include personal or financial information like your National Insurance number or credit card details.

To help us improve GOV.UK, we’d like to know more about your visit today. Please fill in this survey (opens in a new tab) .