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Yale Travel Management

World travel is yale’s preferred travel agency.

Login to World Travel

World Travel FAQs Resources Learn - Non-sponsored travel Learn - Federally sponsored travel

World Travel 833-780-1302 / 484-624-6988 Email World Travel Questions/Feedback form

Yale Travel Management Email Travel Questions/Feedback form

Booking general travel

• Access the Booking Guide
• Check out answers to frequently asked questions .
• Access World Travel/Concur .
• Complete your Profile.
• Begin the booking process by identifying your “Funding Source” as “Non-Federal Sponsored Business Travel.”
• Search for and choose flights, hotel, car, etc.
• Complete the booking and payment process.
• Submit your expense report, attaching your “Trip Confirmation,” which will be emailed to you.

Booking federally sponsored travel

• Review our training resource for booking online .
• Begin the booking process by Identifying your “Funding Source” as “Federal Funds.”
• Search for and choose flights, hotel, car, etc., identifying any FAA/Open Skies exceptions your choice requires.

Profiled users can book for guests with Guest Access. Submit a reqeust via Yale Travel Questions/Feedback form if you require Guest Access.

Guests booking for themselves must contact World Travel to book with an agent (see World Travel FAQs ).

Professional & Grad Students will have profiles in Concur in mid-August. Until then they should be booked as guest.

World Travel will book your meeting using live agents. To set up a meeting with World Travel, complete and submit the online form below. A World Travel representative will follow up with you to review your requirements for the meeting.

World Travel Meeting Request Form

Important Note : Yale has ended its relationship with Egencia. Travelers with existing travel will retain access to Egencia until July 30 ; there will be no further extensions.

It is crucial that you download any existing itineraries and receipts before this date. Yale Travel will not have access after July 30 and cannot assist you.

It’s important to note that if you have an existing trip that requires changes or cancellation after July 30 , you must contact the airline, hotel, or car rental agency directly. Neither Egencia nor Yale Travel will have access to your trip and cannot assist you.

Egencia Contact Information: 1-669-288-7470 teamagents@customercare.egencia.com .

Login to Egencia

Division of the Senior Vice President and General Counsel

You are here, international sos global travel assistance.

ISOS provides international and domestic emergency medical, security and travel assistance services anywhere in the world. 

Before you travel

• Contact ISOS to request a pre-departure briefing specific to your itinerary.  Complete the ISOS travel briefing form and email it to Philadelphia@internationalsos.com .  ISOS will respond with your briefing within 72 business hours.  *Please Note:  ISOS pre-departure custom briefings are intended for Yale-related travel to higher-risk destinations.  For all other travel, please consider first downloading the detailed country reports available on the ISOS Online Member Center (enter the country name in the “search destination” tool) or create your own online briefing using TravelAdvisor, available in the My Travel Tools menu of the ISOS Online Member Center . 
• Know how to contact ISOS if you need them while you’re away:  add the ISOS assistance app to your smart phone and download your ISOS ID card .

During your trip

• Contact ISOS for medical and travel security assistance: use the ISOS assistance app for one-click dialing, or refer to your ISOS ID card for in-country and dedicated Yale phone numbers.  You may ask the operator to reverse the charges.
• Coverage applies to business and personal travel 100 miles or more away from your permanent residence.
• Multilingual assistance is available 24/7/365.

Click on the headings below for more information about International SOS travel assistance.  A list of resources is available in the menu to the right.

Yale students and current University employees are automatically enrolled in International SOS and provided access to the International SOS online member center   (Any Yale students, faculty or staff who experience difficulty in accessing the member center should send an email to iocc@yale.edu .)   

Member center contents include:

Country Information

• Country information reports that include detailed travel, security and health guidance by country and major cities
• Health/disease & prevention reports
• Sign-up for country-based email alerts

Travel & Security Advice

• Articles on a range of travel topics from altitude sickness, to dust storms, to insect bites and more
• Travel safety tips for all travelers, as well as guidance specific to women and for LGBTQ travelers

Travel Security Online

• Global risk ratings including specific reasons for the ratings
• Global security headlines

Additional resources include a copy of Yale’s ISOS member card, member FAQs, a comprehensive listing of member benefits, and an online introduction to ISOS “eGuide:  Intro to membership.”

Yale University provides ISOS Travel Assistance at no cost to all current students, current University employees, immediate family members traveling with University employees, and Emeritus Faculty. 

New: Immediate family members and/or dependents traveling separately are also automatically covered.  Separate enrollment is no longer required.

Coverage for Graduating Students

International SOS coverage will continue through August 31st following graduation.

For students traveling after graduation due to the award of a Yale-sponsored grant or fellowship, coverage will continue at no cost for the duration of the award.

Coverage for Retirees

International SOS is not available for retired faculty or staff members, but it is available to Emeritus Faculty.

Medical and Travel Assistance Dedicated Scholastic Line + 1.215.942.8478

• Arrange evacuations and repatriations • Emergency and routine medical advice • Travel health information • Medical and dental referrals • Coordination of insured medical benefits • Access to International SOS clinics • Emergency message transmission • Emergency translation and interpreter services • Lost document advice and assistance • Arrange ground transportation and hotel for accompanying family members • Mental Health Support • Assistance App with LiveChat

Security Assistance

• Arrange evacuations • Legal referrals • 24 hour access to International SOS Security specialists • Real time security and safety information • Access to Security Crisis Center

Online Tools

• Online Scholastic membership website • Country guides • Email alerts

Other Services

• Out-patient case management • In-patient admission • Dispatch of prescription medication and medical equipment

Travel on University Business

Travelers on Yale-related business (including students traveling on study abroad programs or Yale-funded fellowships, doing research, attending conferences, or student organization travel) now have coverage for up to $250,000 in out-of-country medical expenses for treatment for injuries or illness that occur while traveling . This coverage includes 14 days of personal travel deviation. If a traveler extends his/her trip, either before or after the Yale business component of the trip, e.g., to tour the area or visit another country, this coverage will still apply up to a maximum of 14 days.  Please contact risk.management@yale.edu if you have questions regarding whether your travel is considered to be Yale-related business travel.

Note : This coverage does not apply to travel for 100% pleasure purposes (vacation, family business, etc), but evacuation and assistance services are still covered.

Note : This coverage does not apply to treatment rendered in the United States.

Note : This coverage does not apply if the traveler is traveling to his/her country of citizenship.

Note for students taking a leave of absence from Yale College:

ISOS Out-of-Country Medical Care Coverage is available only for students who are traveling on Yale-related business (including students traveling on Yale fellowships or other Yale programs) while on a leave of absence. Students on a leave of absence who are not traveling on Yale-related business do not have ISOS Out-of-Country Medical Care Coverage or coverage through the Yale Health plan.  Please contact  Yale Health Member Services  for more information and visit the International Toolkit for more insurance options.

Travelers Seeking Medical Coverage

If you are not traveling on Yale-related business, but you would like out-of-country medical care coverage, ISOS offers an additional option.

The enrollment process is performed directly with ISOS through the ISOS individual membership program and a 20% discount is available when using the Yale discount code 11B824535.

Travelers can choose to purchase (1) evacuation and assistance only; (2) evacuation and assistance and medical benefits; or (3) evacuation and assistance, medical benefits, and trip protection, however, please note that there is no need to purchase option (1) as you are already automatically covered for evacuation and assistance under the University’s master program.  

All travelers are also encouraged to review individual or government insurance plans available to you, particularly for ongoing treatment of pre-existing conditions, as the ISOS Out-of-Country Medical Care Coverage does not replace a comprehensive medical insurance plan.

Note :  The Yale Health plan only provides coverage outside of New Haven for urgent or emergency care needs. Student travelers who will be away from Yale for one semester or longer will not maintain coverage through the Yale Health plan, as students are not billed Yale fees for term(s) away from the Yale campus. Contact Yale Health Member Services for more information.

How to file a claim

Yale travelers who did not open a case with International SOS may file a claim for reimbursement of medically necessary expenses directly with AIG.  Notice of claim should be provided no later than 60 days from treatment or as soon as reasonably possible.  Please download a copy of the claim form and complete the requested information.  Include copies of supporting documentation and submit the completed and signed claim form to AIG Claims:  ahclaims@aig.com . 

Supporting documentation includes itemized bills and copies of receipts for all medical expenses or prescription medications.  Documentation should also include claimant’s name, condition treated (diagnosis), description of services, date of services, and the charge made for each service.  If additional information is required to process your claim, the assigned claims examiner will contact you by phone or written correspondence.  Written correspondence will be mailed to the address provided on the claim form.  Additional details, including AIG contact information, are available on this overview document .

Please contact the Office of Risk Management if you have questions about Out-of-Country Medical Care coverage.

International SOS coverage automatically extends to the spouse (including same sex partners eligible for other University benefits) and legal dependents of University students and current employees whether they are traveling together or separately.

Note:  See limitations described in the Out-of-country medical coverage section above.

“Small Group” coverage is available for non–Yale affiliates, such as non-Yale chaperones, volunteers, or guides, who intend to travel with a University sponsored group.

A request for enrollment should be sent by the department, and the department will be charged for the coverage.

If you would like to enroll a non-Yale affiliate who is traveling with your Yale group, please complete this worksheet and return it to risk.management@yale.edu . Please choose evacuation/assistance only, or evacuation/assistance plus out of country medical expense coverage. Rates are shown on the worksheet.

Travelers requiring documentation to verify coverage to meet visa requirements may download the applicable AIG visa letter as follows:

Letter for international travelers on Yale business (including study abroad, research, and University business).

Letter for international travelers on personal/leisure trips :  you will need to contact your medical insurance provider (such as Yale Health) for verification of your medical coverage.

Note:  The traveler is responsible for using the correct letter, for the accuracy of the information they use to complete the visa letter, and for using the letter appropriately. 

Note:  This letter may not be used in connection with travel to or involving Cuba, Iran, Sudan, Syria, North Korea, or the Crimea region (Ukraine/Russia).  Contact the Office of Risk Management for assistance with visa letter needs for these destinations.

Traveling after 8/31/2024?

Our program with ISOS will renew on 8/31/2024. If you need to provide proof of coverage for travel that extends beyond that date, please use this letter . We should have updated information posted sometime in early summer 2024.

Yale University International Travel Policy for Yale College Students

Yale University Policy 3301 Travel on University Business

Yale Law School International Travel Policy

Do I need to enroll?

No, coverage is automatic.

How do I request assistance while I am traveling?

Call 1-215-942-8478 or use the LiveChat feature of the ISOS assistance app from your smart phone.

Who is covered?

Yale members and their immediate family have travel assistance coverage for all types of travel.

Yale members and their immediate family have out-of-country medical care coverage when traveling on Yale business.

What services are included in the program?

Emergency medical evacuation and repatriation

Emergency political and security transportation

Natural disaster evacuation

Medical assistance and mental health support services

Travel assistance services

Personal security services

Out-of-Country medical care coverage

I need a verification of coverage letter for my visa.  What do I use?

Download and complete the appropriate ISOS Verification of Coverage Letter and present it with your visa application (or upon request):

Please observe the following requirements when using the letter:

- The traveler is responsible for the accuracy of the information they use to complete the visa letter and for using the letter appropriately.

- The letter may not be used in connection with travel to or involving Cuba, Iran, Sudan, Syria, North Korea, or the Crimea region (Ukraine/Russia).  Contact the Office of Risk Management for assistance with visa letter needs for these destinations.

Department of Chemistry

Travel & reimbursement for guest speakers.

The Department of Chemistry is looking forward to your visit.

Reimbursement 

T o ensure full reimbursement, guests and university staff should utilize the more economical form of travel. Please review the summaries below for air travel, ground travel, and meals, and use this form to submit all receipts for reimbursement.

Guests travel to Yale by way of Tweed-New Haven airport in New Haven, CT, Bradley International Airport in Windsor Locks, CT, or JFK or LaGuardia airports in NYC, depending on flight availability.

• Please book economy class tickets. Yale University does not reimburse the full cost of business or first-class travel.
• If traveling to New Haven, taxis will be available to your hotel.
• If traveling to Windsor Locks or NYC, we will arrange for your ground transportation.

Ground Travel

Guests travel to New Haven’s Union Station, located just a few miles away from the Yale campus.

• Please book a coach ticket. Yale University does not reimburse the full cost of business or first-class travel.
• Taxis will be available to your hotel or to campus.

Personal Vehicle

Personal vehicle reimbursement is at the rate of $0.58/mile, which covers all costs including fuel.

Meal expenses incurred during your travel to Yale are reimbursable.

Office of International Students & Scholars

Global travel assistance, emergency travel assistance.

All students and employees are covered by ​ International SOS for both business and pleasure travel. International SOS is not a medical insurance program, but provides international and domestic emergency medical, security and travel assistance anywhere in the world, including emergency medical evacuation and repatriation, emergency political and security transportation, natural disaster evacuation services, medical and travel assistance services and personal security services.

If you have a travel emergency , alert Yale’s travel assistance provider. They will notify the Yale University Office of International Affairs, Risk Management Office, Yale Health, and, if relevant, your program:

• Contact International SOS for assistance (call collect +1 (215) 942-8478).

Yale University provides International SOS at no cost to all current students, current University employees, and immediate family members traveling with University employees. See the Dependent Coverage section for more information about obtaining coverage for immediate family members of a current University employee who may be traveling separately. All newly arrived international students and scholars received a copy of the International SOS membership card in their OISS passport wallet. If you have an old card or need another copy, you can download the International SOS card .

Yale Travel Registry

Yale maintains a travel plan database so the University can assist you in the event of an emergency. As you prepare to leave campus for travel abroad, please take a moment to register your travel plans . This information has been critical to our efforts to locate and evacuate Yale travelers following natural disasters and violence and will not be made public .

Yale International Toolkit

• Yale Directories

Institution for Social and Policy Studies

Advancing research • shaping policy • developing leaders, csi conference: guest travel.

“Justice and Injustice Conference” on October 24-25, 2024 Hosted by the Center for the Study of Inequality Yale University, Institution for Social and Policy Studies

As an invited guest participant for this conference, Yale will cover the costs of your lodging and transportation (excluding meals during travel).

If you have questions about lodging for this conference, please contact Pam Greene .

If you have questions about travel, please contact Megan Butler .

VENUE AND LODGING

The conference will be held on the Yale University campus at the Institution for Social and Policy Studies (ISPS) located at 77 Prospect Street in New Haven, Connecticut.  Conference meals and sessions will be held on the lower level of ISPS in classrooms A001 and A002.

All out-of-town guests will be housed at the OMNI New Haven Hotel at Yale located at 155 Temple Street in downtown New Haven near the Yale campus.  The conference hotel is a 0.6 mile/14-minute walk to ISPS.  LINK TO DIRECTIONS

Rooms have been reserved for the evenings of Wednesday, October 23 and Thursday, October 24.  All room and parking charges will be handled through a master rooming list and direct billed to our Yale account.

Please confirm your hotel reservations by noon on Wednesday, September 4th by completing the online Non-Yale Guest Registration Form at this link .

TRAVELING TO NEW HAVEN

ISPS will reimburse you for reasonable travel expenses (domestic/international airfare, rail, and connecting groung transportation) as outlined below.  Please save all original receipts to submit following the conference.  Should you have any questions about expense eligibility or travel policies, please do not hesitate to contact Megan Butler .

New Haven is in proximity to these airports:

• Tweed New Haven Airport (HVN) is a convenient 10-minute taxi ride to the Yale campus and provides regional service on Avelo Airlines.  LINK TO SERVICE DESTINATIONS
• Bradley International Airport /Hartford (BDL) is about a 1-hour drive to New Haven and is marketed as the “no hassle” alternative to the New York City airports. It is served by all major airlines and is reasonably easy to access from New Haven.
• LaGuardia Airport (LGA)
• John F. Kennedy International Airport (JFK)
• Newark Liberty International Airport (EWR; has direct connection to Amtrak)

Travelers are expected to select the least expensive airfare within the main cabin class (e.g., economy, coach) that is consistent with business requirements.  Additional fees for checked luggage and seat selection within the main cabin class area are also allowed.  Generally, Yale University does not reimburse travelers for first-class travel, trip cancelation insurance, or refundable flight tickets unless an exception is approved in advance by the Yale Controller’s Office.

NOTE : New Haven is not the easiest place to get to by air.  If you have any questions about the best airport to fly into or about connecting ground transportation, please reach out to Megan Butler for suggestions.

Amtak Train Travel

Amtrak train service is available along the northeast corridor from Boston, New York (Moynihan Train Hall/Penn Station), Philadelphia, Washington, DC and points in between, to Union Station in New Haven.  Travelers using Amtrak train service should book train fare within the main cabin class (e.g., economy, coach) that is reasonably priced and consistent with business requirements.  Travelers are permitted, when applicable funding allows, to use business class, but not first class, train service.

NOTE : If you are flying into Newark Airport (EWR), the airport has a direct connection to Amtrak although you need to leave ample time allowance when scheduling connecting flights and trains.

Commuter Train Travel from NYC on Metro-North

Metro-North Railroad provides more frequent commuter train service between Grand Central Terminal in New York City and Union Station in New Haven.  Visit their website for times and fares.

There are also connecting shuttle bus services between NYC airports and Grand Central Station/Terminal.  See next section for more information.

Connecting Ground Transportation

If you are flying into Tweed New Haven Airport or taking a train into New Haven Union Station, you will find a queue of taxis waiting just outside to take you to your hotel or to the Yale campus (approximately 10 minutes from Union Station, or 15 minutes from Tweed Airport).

If you are flying into Bradley Airport or one of the New York City airports (LGA, JFK, EWR), options include taxi/rideshare services, airport shuttle services, private car service, or train service depending on the airport.  For a listing of connecting ground transportation options including airport shuttle services, please visit https://your.yale.edu/work-yale/campus-services/travel/air-travel/airport-shuttle .

You may also contact Megan Butler with any questions you might have regarding connecting ground transportation.

If you choose to rent a car, Yale will reimburse for the rental fee and gasoline if original, itemized receipts are submitted.  Travelers should rent the most economical (compact or midsize) vehicle consistent with business needs and travel circumstances.  Please approve the car rental in advance with Megan Butler .

NOTE : The University’s automobile insurance coverage does not cover any outside consultants, independent contractors, vendors, visiting speakers, or anyone else who is not a student, postdoctoral fellow, or an employee of the University. These individuals or the companies that they represent must provide $1,000,000 of automobile liability and physical damage insurance to protect against accidents that can occur with the rental car while performing business for the University. This insurance can be provided via their own automobile insurance policy or by the companies that they represent or by purchasing the insurance from the rental car agency.

The purchase of additional automobile insurance from the car rental company is not a reimbursable expense.

Personal Automobile Travel

If you are driving to New Haven in your own vehicle, car mileage will be reimbursed at a rate of $.67 per mile (effective 1/1/2024).  Note that there is a limit on vehicle reimbursement of no more than the main cabin class airfare or train fare of a similar trip.

The OMNI New Haven Hotel provides on-site valet parking for its guests, and all conference parking charges at the hotel will be billed directly to our Yale account.

It is recommended that you leave your car parked at the hotel garage, and either walk or take a taxi/rideshare to ISPS because parking on the Yale campus is limited and on-street parking can be expensive.  If you must park on campus, please contact Megan Butler for options.

Local Ground Transportation

Taxi service in New Haven is available through M7 or Metro Taxi by calling 203-777-7777 .  Please call at least 20 minutes in advance of your departure time for pick up.

If you have a rideshare account with Uber or Lyft, those services are also available in New Haven as reliable sources of local ground transportation.

Please retain all taxi, rideshare, or airport shuttle receipts for reimbursement after your trip.

Walking between the hotel and conference site is also an option if the weather is nice.  The OMNI New Haven Hotel at Yale is a 0.6 mile/14-minute walk to ISPS.  LINK TO DIRECTIONS

Meals during travel will not be reimbursed for this conference.  However, we will provide meals during the conference, including:

• Lunch and conference dinner on Thursday, October 24
• Breakfast and lunch on Friday, October 25

Please indicate any food allergies or dietary restrictions that you have when completing the online registration form.

Claiming Travel Reimbursement

Receipts may be sent directly to Megan Butler via email . Please submit receipts within 3 weeks of the conference end so that we can process your reimbursement in a timely manner.  Photos of your receipts, scanned images of your receipts, or receipts forwarded from an email or as an attachment are acceptable as long as the file/image is legible and includes the total amount paid and the last four digits of your payment method.

For your convenience, we are providing links to the following forms:

• Form W-9 : If you are a U.S. citizen or U.S. resident alien, please return a copy of the completed Form W-9 including your signature and the date.  This form is necessary to create your payment record in the Yale system.
• Supplier Payment Setup: ACH/EFT : If you would like to be reimbursed by direct deposit to a domestic bank account, please complete this form and return with supporting documentation (see section 3).  If you do not choose a direct deposit reimbursement, a check will be sent to the address you provide on your Form W-9.

If you are not a citizen of the United States, please contact Megan Butler so she can provide you with the necessary forms for reimbursement.

International Toolkit

Being an educated traveler, before you depart.

• Register your travel :  You will need your NetID and must use a Yale networked computer or Yale VPN.
• Check your passport and visa requirements. 
• Make a travel health appointment .
• Read about your health insurance coverage .
• Read the International SOS country report(s) for your destination(s).
• If you are traveling to a higher-risk destination, consider requesting a customized travel briefing specific to your itinerary from International SOS:  complete this form and email it to Philadelphia@internationalsos.com .  *Please Note:  For all other travel, instead of a custom briefing please download the detailed country reports available on the ISOS Online Member Center (enter the country name in the “search destination” tool) or create your own online briefing using TravelAdvisor, available in the My Travel Tools menu of the ISOS Online Member Center .
• Carry a physical copy of the International SOS card with you and install the TravelTracker app on your phone.
• Take photographs of important documents (passport, visas) to bring with you.
• Share your travel details with your Dean’s office or program office.  Provide a copy of your itinerary to family or friends as well.
• Complete a travel self-assessment  that guides you through the steps needed to understand policies and laws that apply to and preparations for international travel.

During Your Travel

• Use the “check in” feature of the TravelTracker app to record your location.
• Continue to update the Travel Tracker app as your plans change.
• Share travel plan changes with advisors, your Dean’s Office, family and friends when they occur so your contacts have the best information to reach you in case of an emergency.
• Carry your charged cell phone with you at all times.
• Be aware that you may encounter difficulty accessing certain technology services, including DUO (required for some Yale resources), due to new restrictions resulting from heightened concerns about cybersecurity . These restrictions are outside of Yale’s control.

Explore. Engage. Study Abroad.

Yale Study Abroad helps students choose from hundreds of study abroad options.

Study Abroad

Yale study abroad assists yale college students before, during, and after their study abroad experience. .

Before students study abroad, advisers help students to identify a program that matches their academic, professional, and personal goals, and to prepare for their time abroad in relation to their courses, finances, health, safety, and cultural adjustment. While students are abroad, advisers provide guidance with questions, challenges, and opportunities that arise during the program. When students return to Yale, advisers support students with their re-adjustment and with ways to remain involved in international opportunities on campus and in the community.

While Yale Study Abroad is here to advise, students are also expected to take ownership of their study abroad experiences and to be confident in choosing their own paths – paths that builds on previous experiences at Yale and that help students reach toward their goals.

Yale Study Abroad works with hundreds of study abroad options, including Yale Summer Session Programs Abroad, Non-Yale Summer Abroad, and Year or Term Abroad.

Study Abroad Resources

• Getting Started
• Year or Term
• Yale Summer
• Non-Yale Summer

• ISOS Global Travel Assistance

You are here

International sos: yale's travel assistance provider.

As a Yale College student, you are automatically covered by  International SOS (ISOS) for global travel assistance services when you are more than 100 miles from your permanent residence.

ISOS provides 24/7/365 service, including: 

• medical and dental referrals 
• mental health support
• coordination of payment for out-of-country medical bills (for coverage up to $250,000)*
• access to real-time security and safety information
• facilitation of emergency evacuations if deemed necessary
• translation services
• assistance with replacement of lost travel documents

FAQ: Out-of-Country Medical Coverage* When participating in an approved study abroad program more than 100 miles from your permanent residence, you have coverage for up to $250,000 in out-of-country medical expenses for treatment of illness or injury that occurs while participating in your program. For more information about medical coverage, visit our Physical and Mental Health resource page .

FAQ: Study in Home Country Outside the U.S. Students who hold citizenship or have primary residence outside of the United States and will study abroad in their country of citizenship or primary residence may not have full access to ISOS medical and evacuation services. Other ISOS services remain available as needed, such as medical referrals, lost document assistance, and mental health services. Please contact [email protected] if you have questions about eligibility for coverage while studying abroad in your country of citizenship or primary residence.

To Contact ISOS for Assistance:

• Call the in-country numbers listed on the ISOS card or call the dedicated Yale ISOS phone number 1-215-942-8478 . You may ask the operator to reverse the charges.
• Have the Yale member number ready when you call:  11B824535 . This number can also be found on your ISOS card.
• Via the ISOS Assistance App .

Point: Before you go: Download, print, and carry your ISOS membership card . Be sure to keep it with you while you travel. Visit ISOS - Yale Member Site Save a picture of the ISOS card in your Google Drive or on the phone/device you will take abroad. Download the ISOS Assistance App . Tell your family about the ISOS service and send them the ISOS membership card so they have a copy. Inform your onsite study abroad program staff that you are covered by this service. Contact ISOS to discuss any health or security concerns related to your destination. 

• Emergencies While Abroad
• Travel Planning & Logistics
• Yale Travel Policy
• Physical & Mental Health
• Sexual Harassment & Assault
• Disability-Related Accommodations
• COVID-19 Resources
• Diversity, Equity, Inclusion, & Belonging
• Cross Cultural Engagement
• Voting While Abroad
• For Families
• For Deans and DUSs

for Shared Services

Thresholds for business class travel, peeriosity insights: recent research findings summarized insights. to view detailed research results, contact us to inquire about membership..

With the move to control discretionary spending in recent years, many companies have significantly reduced their travel budgets.  One opportunity to secure large gains in this space is by restricting business class travel, where the price difference for a single trip can be $4,000 or more.   Given that the most powerful executives are often frequent travelers, setting the policy can be difficult, and there often is a threshold when an employee can book their trip in business class.  And, since the majority of companies have a mix of local and global travel policies , creating policies that are consistently applied globally can be difficult.

Recently, a Peeriosity member from a large global company that didn’t permit business class travel wanted to understand the approach followed by peer companies, and also understand the mix of global and local policies for the travel process.   To find out, the member created an iPolling TM question and within 48 hours they had their answer.   

The poll results indicated that 78% of member companies allow travelers to book in business class with certain restrictions.  For 22% it is simply a matter of job level, and for 56% an approval threshold is set based on either the trip duration or the distance traveled.  Here are the details:

Results to the question about the scope of the travel policy were surprising, with 57% reporting that they have a mix of global and local policies, and just 35% reporting that travel policy is set and managed only on a global basis.   Creating a consistent travel policy not only improves the efficiency of the travel process, but it can also reduce complexity for the traveler, as well as ensure a proper balance between business need for travel perks and the cost of the premium services.

Here are examples of some of the additional comments from Peeriosity members that were added when they responded to these questions:

• Previously, business class was open to all employees, regardless of status for flights longer than 9 hours.  This policy has recently changed to be based on the employee job level , plus the flight needs to be longer than 9 hours.
• Business class travel is allowed when the total flight time of all segments of a one-way trip is at least 6 hours.
• Approval for business class travel is based on the employee’s job level and the frequency of international trips.
• Employees may use business class when the combined intercontinental flight connection exceeds 5,500 miles, or if the circumstances of the itinerary (e.g. multiple business stops) result in a fare equal to or lower than a coach.
• Officers may fly first class where offered and, if not, business class.  All other employees must fly economy unless the flight exceeds a certain amount of time.
• Business Class is permitted for flights exceeding 5 hours, except when traveling within North America (the U.S., Canada, and Alaska), Mexico and Central America, or between the U.S. and the Caribbean.
• Business travel is permitted for VP-level employees traveling on international nonstop flights lasting 10 hours or more.
• We allow business class for travel over 8 hours. For trips over 12 hours in length, we allow travelers to downgrade to economy class for a one-time cash payment to the employee of $1,500 (before taxes).

Under what circumstances does your company allow employees to book airline tickets in business class?  How consistent and how global is your company’s travel policy?

Who are your peers and how are you collaborating with them?

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  “iPolling TM ” is available exclusively to Peeriosity member company employees, with consultants or vendors prohibited from participating or accessing content. Members have full visibility of all respondents and their comments. Using Peeriosity’s integrated e-mail system, Peer Mail TM , members can easily communicate at any time with others who participate in iPolling.

Peeriosity members are invited to log into www.peeriosity.com to join the discussion and connect with Peers.   Membership is for practitioners only, with no consultants or vendors permitted.  To learn more about Peeriosity, click here .