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Seabourn Club cruise loyalty program: Everything you need to know

Staying loyal to Seabourn brings some big rewards.

The luxury cruise line has one of the most generous frequent cruiser programs of any brand, offering its most loyal passengers such truly stellar perks as free cruises upon hitting certain milestones.

Dubbed the Seabourn Club, the six-tier loyalty program also rewards frequent cruisers with discounts on cruises, shore excursions and premium wines, and it offers such alluring freebies as complimentary massages at onboard spas. The more you sail, the more you get.

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The Seabourn Club loyalty program is particularly notable when compared to the loyalty programs of many rival luxury lines. Typically, luxury lines (and other small cruise lines) have relatively modest loyalty programs, if they have a loyalty program at all. Many luxury lines have a loyalty program with just one tier. So a six-tier program with a robust array of perks for a line such as Seabourn is impressive.

Ways to earn

The Seabourn Club point-earning system is relatively straightforward. In most cases, members earn one point for every day they sail on a Seabourn vessel. The only exception is for passengers staying in top penthouse and premium suite accommodations, who earn two points for every day they sail. In addition, members earn one point for every night they are on one of the line's pre- or post-cruise land-based excursions known as Seabourn Journeys.

There is also one final, bonus way to earn points. Members will get one additional point for every $500 they spend on onboard or pre-cruise online purchases for things like spa treatments. The number of extra points that members can earn this way is limited to one for every day they sail.

Program tiers and benefits

There are six tiers to the Seabourn Club program:

• Member (1 to 19 points)
• Silver Member (20 to 69 points)
• Gold Member (70 to 139 points)
• Platinum Member (140 to 249 points)
• Diamond Member (250 to 649 points)
• Diamond Elite Member (650-plus points)

Typically, lower tiers of cruise line loyalty programs offer few valuable rewards. However, the Seabourn Club loyalty program brings one great perk for all members right from its very first tier: a 5% discount on cruises booked on board a ship. Given that many Seabourn accommodations can cost $1,000 a day or more, this is a perk that can save you hundreds of dollars even on a relatively short cruise.

The Seabourn Club's initial tier, the Member tier, also brings special savings on select voyages, advance communication of special offers and invitations to special events and receptions on board ships, plus a few more minor things.

Related: A beginner's guide to picking a cruise line

The valuable perks just get better from there. Upon reaching the Silver Member tier, members will get the choice of one of the following perks on every sailing:

• A 10% discount on shore excursions
• A 10% discount on premium wine and spirits
• A complimentary, two-hour internet package
• 20 minutes of complimentary telephone calls
• A complimentary Signature massage
• A complimentary day in the Spa Serene area
• A complimentary bag of laundry

Upon reaching the Gold Member and Platinum Member tiers of the program, members get two or three of the above perks, respectively — and some of the perks are enhanced. The savings on premium wines and spirits jump to 15% and 20%, respectively, at the Gold and Platinum level, for instance. The shore excursion discount rises to 15% at the Platinum tier.

At higher tiers, the telephone minute allowances also increase, as does the complimentary internet package allowance.

At the Platinum level, members get access to a dedicated Seabourn Club concierge in advance of their sailing who can help with arrangements. They also get a 15% discount on luggage shipping services (Gold members get a shipping services discount of 10%).

Reaching the first few tiers of the program isn't all that difficult. It takes just one cruise to reach the initial Member tier. Reaching the Silver Member and Gold Member tiers would take just a handful of cruises if you do a few longer cruises or stay in top suites.

Related: A beginner's guide to cruise line loyalty programs

With a requirement of 140 points, the Platinum tier of the Seabourn Club loyalty program is a bit harder to reach. It would take 20 seven-night cruises to reach Platinum, assuming you spend no extra money on your sailing (to get those bonus points) and don't stay in top suites.

That said, many Seabourn cruisers gravitate to voyages that are longer than just seven nights. If, like many Seabourn cruisers, you book a mix of sailings that are 10 to 20 days or more and spend a modest amount on board for extras, you could hit the Platinum tier in fewer than 10 cruises even without staying in top suites.

The elite level that makes a difference

We are big fans of the Seabourn Club at all its tier levels. This is a very solid cruise loyalty program. However, the tier level that really starts knocking it out of the park is the Diamond Member level.

At the Diamond Member level, members get all the perk choices on every cruise, and in many cases, the perks are even further enhanced. Plus, there are a couple of all-new perks at the Diamond Member level. Specifically, Diamond members will receive:

• A 15% discount on shore excursions
• A 25% discount on premium wine and spirits
• Unlimited, complimentary internet
• 40 minutes of complimentary telephone calling
• Complimentary laundry and pressing
• Daily delivery of your preferred newspaper
• Priority embarkation

In addition, Diamond members get access to a dedicated Seabourn Club concierge in advance of their sailing who can help with arrangements and a 20% discount on luggage shipping services.

The breadth of all the above is one reason we give high marks to the Seabourn loyalty program.

Related: The best credit cards for booking cruises

The only downside of the Diamond Member level of the Seabourn Club loyalty program is that it can take quite some time for a member to attain it. With a requirement of 250 points, the Diamond tier is a level that would take 36 seven-night cruises to reach, assuming you spend no extra money on your sailings (to get those bonus points) and don't stay in top suites.

That said, as noted above, many Seabourn cruisers opt for longer sailings, and with some extra onboard spending thrown in (which will get you those bonus points) and a few stays in suites, you could reach Diamond level after far fewer voyages.

Best elite perk

The very best elite perk that Seabourn offers its Seabourn Club members, by far, are the free cruises that come with achieving certain milestones in total number of days sailed with the line (more on that in a moment). It's not something that is a part of the tier system that we have been discussing above, and it is such a huge reward offer that it deserves its own section.

As for the best elite perk within the Seabourn Club's regular tier structure, we are partial to the disembarkation/embarkation transfer to and from the ship that comes with the program's top Diamond Elite Member tier. As long as you are within a 50-mile limit, the line will send a car to pick you up and bring you to your ship and then take you from your ship to wherever you are going at the end of a cruise. What a nice touch.

At the Diamond Elite Member level, members also get a $100 spa credit every time they sail, complimentary dry cleaning and a few other perks in addition to all the rewards that come with Diamond Member-level status.

Related: Inside the most expensive luxury ship ever

Just be warned that reaching Diamond Elite Member status takes a lot of cruising with the line. With a requirement of 650 points, it would take you 93 seven-night sailings to reach Diamond Elite Member status, assuming you don't spend much on board when sailing and don't book top suites.

Note that, as is often the case with cruise line loyalty programs, Seabourn customers do not have to requalify for status each year. Seabourn Club members keep their points at the end of each year and continue to accrue points indefinitely. That means that someone who hits Diamond Elite Member status will remain at that top tier level forever (or until Seabourn makes a change to the program).

Such "forever status" is one of the great allures of cruise line frequent cruiser programs. Many airline frequent flyer programs, by contrast, require loyalty members to requalify for status each year.

Milestone Cruise Awards

In addition to all the perks of the six-tier loyalty program discussed above, Seabourn rewards its most loyal passengers with what it calls Milestone Cruise Awards. These are free cruises that the line offers members for every 140 to 250 days they sail with the line.

This is how it works: For each day you sail on a Seabourn ship, you will earn one "sailed day" with Seabourn, and the line will keep track of these in your account. Once your account reaches 140 sailed days, you can redeem them for a complimentary cruise of up to seven days. Alternatively, you can continue to accrue sailed days until you reach 250 and redeem them for a complimentary cruise of up to 14 days.

Once you redeem sailed days for a complimentary cruise, they are removed from your account. However, you can continue accruing more sailed days toward another free cruise in the future.

Seabourn is one of just a handful of cruise lines that offers free cruises to its most loyal customers. Royal Caribbean and Norwegian Cruise Line are two others.

In addition to free cruises, Seabourn's Milestone Awards program also brings recognition in one other very classy way. As Seabourn regulars hit various milestones in total days sailed, they are recognized at a special onboard event with a gift from Tiffany & Co.

The onboard recognition comes at the following milestones:

• 100 sailed days
• 200 sailed days
• 500 sailed days
• 1,000 sailed days
• 1,500 sailed days
• 2,000 sailed days
• 2,500 sailed days

Bottom line

Seabourn treats its most loyal customers right. The more you sail with the line, the more you will be rewarded with truly valuable perks.

There is no cruise perk that we can think of that is more valuable than a free cruise, and Seabourn hands out free cruises to its most loyal customers at regular intervals. That's something nearly no other line does (Royal Caribbean is one of few others that makes this a habit ; Norwegian Cruise Line only awards a free cruise to top customers once, when they first hit the top Ambassador level).

We also love the little touches that Seabourn extends to its most loyal customers, like the Tiffany & Co. milestone gifts. Bravo, Seabourn.

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Seabourn Cruise Line

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Cruising with Seabourn

Seabourn prides itself on offering the crème de la crème of cruise experiences. Its five ships welcome 458 or 600 guests (depending on the ship), and they offer cruisers a bevy of luxurious amenities both inside and outside their suites. Travelers can expect multiple dining options (both fine and casual), stimulating onboard activities and a variety of excursions available before, during and after the cruise.

Seabourn sails all over the world, visiting popular cruising destinations like Alaska, the Caribbean and the Mediterranean, as well as more far-flung destinations in Australia, Asia and the Arctic. In 2024, itineraries range from six to 145 days.

No matter which itinerary you choose, you'll be treated to ocean views galore, whether it's from the comfort of your suite (all cabins feature sea views), while working up a sweat in the fitness center or as you indulge in a treatment at the spa and salon. Ships also offer casinos, pools, nine-hole putting courses and live music venues.

Additionally, passengers can take advantage of Seabourn's fine dining experiences, many of which feature menus crafted by Michelin-starred chef Thomas Keller. Seabourn holds a high guest-to-staff ratio.

Pros & Cons

All onboard dining and drinks (alcoholic and nonalcoholic) are included in the cruise fare

All accommodations are suites with ocean views

Fitness classes and other onboard activities are complimentary

Dress codes enforced

No activities or services available for children

High cruise fares year-round

• Expert Rating » 4.5
• Traveler Rating » 4.4
• Health Rating » 4.3

Seabourn Cruise Line has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings.

• # 2 in Best Luxury Cruise Lines
• # 2 in Best Cruise Lines for Couples
• # 2 in Best Cruise Lines in the Mediterranean

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Seabourn Cruise Line Ships

Seabourn Odyssey

Seabourn Ovation

Seabourn Quest

Seabourn Encore

Seabourn Sojourn

Before You Book

• A 25% deposit is required within three days of booking your reservation for cruises of up to 14 days, or within seven days for cruises that last 15 days or more.
• Final payment is due 90 days before sailing on cruises of up to 31 days. For sailings that are 32 days or longer, final payment is due 120 days prior. Cruises booked within 90 days of sailing for itineraries of up to 31 days or within 120 days for itineraries lasting 32 days or longer must be paid in full within one day of the reservation.
• Cancellation policies vary by how long your cruise is and how far in advance you cancel. For cruises of up to 25 days, you'll be charged 15% of the full fare if you cancel between 91 and 120 days before your scheduled departure. For cruises that are 26 days or longer, you'll be charged 15% of the full fare if you cancel between 150 and 121 days before your departure. Fees increase after that. For more information, visit see Seabourn's  cancellation policy .
• Every ship has a small medical facility onboard staffed with doctors and nurses. If you have mobility or medical needs (including severe or life-threatening food allergies), you must fill out the Special Requirements Information form and send it to [email protected]. Cruisers with special dietary needs must notify Seabourn at the time of booking or, at the latest, six weeks prior to departure. It's best to bring enough prescriptions and anticipated medicine with you to last the entire cruise.
• On Seabourn, cruisers younger than 21 must be accompanied by a parent or guardian.

Before You Board

• Passports valid six months beyond the completion of your cruise date are required. If an international destination requires you to obtain a visa, it is your responsibility to do so.
• Necessary vaccinations vary by destination and can change, so you should consult the  WHO  or  CDC  websites before you go. Should a destination call for vaccinations, you must bring a vaccination certificate with you.
• You must arrive no later than one hour prior to your cruise's scheduled departure time. 
• You can check in online within 45 days prior to your cruise departure date.
• There is no limit to how much luggage you can bring on your cruise.
• As soon as you finish booking your cruise, you are able to reserve shore excursions and make dining reservations online at Seabourn.com.

Disclaimers about ship ratings: A ship’s Health Rating is based on vessel inspection scores published by the Centers for Disease Control and Prevention (CDC). If a ship did not receive a CDC score within 22 months prior to the calculation of its Overall Rating, its Health Rating appears as N/A; in such a case, the ship’s Overall Rating is calculated using the average Health Rating of all CDC-rated ships within the cruise line. All ship Traveler Ratings are based on ratings provided under license by Cruiseline.com.

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Seabourn Headquarters & Corporate Office

Seabourn Cruise Line is a cruise line headquartered in Seattle, Washington.

Travel & Tourism

Corporate Phone Number

1-866-755-5619

Customer Support Phone Number

+1 206‐626‐9179

Headquartered Address

450 Third Avenue West, Seattle,

WA 98119 USA

https://www.seabourn.com/

This website is built to provide the most important contact information about the Corporate Offices & Headquarters including Seabourn Address, Corporate Number, and more.

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One response.

Good day I have applied for a few vacancies online and I am getting refused for all of them is there something specific that I need because I really want a chance to prove my ability to work onboard Seabourn. I would start at the bottom by cleaning galleys cleaning pots working in the storage room. I am a hard working person willing to work hard with a team and being away from home for months.

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• Seabourn Cruise Line

Customer advocate?

By lconly , July 21, 2023 in Seabourn Cruise Line

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Does Seabourn have a corporate customer advocate?    

We had a horrible experience with the travel coordinators/agents that booked our seabourn travel.  The ship experience was good, but the hotel arrangements were absolutely terrible and their customer service people refused to even call the hotel for us to see if a bad situation could be mitigated.

Horrible with an otherwise nice trip is ruined with terrible hotel experiences on both sides of the trip.

We would like to share with the company how bad the hotels were and what our experience with customer service was like.

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FlyerTalker

Are you talking about a travel agent or about Seabourn staff?  Did you book your trip directly with Seabourn or through an agent?

We booked directly through seabourn. So seabourn staff.

Why anyone books a cruise and related travel arrangements directly with a cruise line I will never know. And now you want assistance from some third party?  

An experienced and reputable cruise specialist travel agent is the answer to this situation.They have your interest at the core of what they do and clout you do not have.

Happy and healthy sailing!

@markham  The poster was asking if Seabourn had a customer advocate, or a way to communicate with the corporate headquarters about their bad experience. I agree that having a travel agent to intercede on your behalf is worthwhile, but that's not the issue here. Why did you blame them for seeking the help of a third-party, when that wasn't what they were asking about?

Email  [email protected]

I am not blaming anyone, just reminding people how to avoid this type of sorry situation. That is all.   

Of course if someone has a solution to post we can all learn about that, too.  

9 hours ago, markham said: Why anyone books a cruise and related travel arrangements directly with a cruise line I will never know. And now you want assistance from some third party?   An experienced and reputable cruise specialist travel agent is the answer to this situation.They have your interest at the core of what they do and clout you do not have.   Happy and healthy sailing!

Please don't blame the victim.

“Victim” sounds a bit dramatic. Maybe “complainant” is appropriate?  

It seems to me they want to know what to do this time and probably how to avoid experiencing the same problem next time.  

Do you have a suggestion for the poster? Mine is/was use a resourceful TA going forward.

I'll go with victim.  And it's not dramatic for anyone other than the party on the other end of poor or non existent service.

Post number six offer a suggestion to OP.   Mine would be to wait a month to document your experience.  It gives you time  to let the experience eat away at you.  Does wonders for your mental health.

An alleged victim is also known as a complainant.  Semantics.

The word 'victim' is freighted with emotion; 'complainant,' with a burden of legalese.

In either case, markham, the tone of your dismissal in post #4 of Iconly's issue took this thread off-topic.

And to Iconly - thank you for your attempt to inform SB about the bad hotel arrangements you experienced.  Hopefully you'll find a way to make your story heard and perhaps improve service for others, down the line.

Long ago (pre-Covid), Azamara had an ombudsman on staff who served as a conduit between passenger complaints and the Miami front office.  Many of us used the service,  resulting in both solutions and happy, future-cruise-booking passengers.

Good luck to you.

Vineyard View

I have been quietly battling an issue that occurred with the FCC while on board. We booked through our TA start to finish and have used this company for years. Our TA management team, as well as myself,  have reached out to SB guest relations multiple times. At this point I won’t get into the details, but SB guest relations are abysmal with or without a TA based on what we are currently dealing with.  We loved our onboard experience - enough to book another, but we are currently positioning alternatives for next year based on how this rolls. I do not believe that we are victims anymore than the OP based on their initial question. OP is looking for a communication path that would be receptive to constructive criticism of what SB did not do well. Just based on our current situation, I wouldn’t hold my breath. 

32 minutes ago, Vineyard View said: I have been quietly battling an issue that occurred with the FCC while on board. We booked through our TA start to finish and have used this company for years. Our TA management team, as well as myself,  have reached out to SB guest relations multiple times. At this point I won’t get into the details, but SB guest relations are abysmal with or without a TA based on what we are currently dealing with.  We loved our onboard experience - enough to book another, but we are currently positioning alternatives for next year based on how this rolls. I do not believe that we are victims anymore than the OP based on their initial question. OP is looking for a communication path that would be receptive to constructive criticism of what SB did not do well. Just based on our current situation, I wouldn’t hold my breath. 

This is very disappointing to hear.  I get the feeling that the office staff of Seabourn is overwhelmed and not very knowledgeable. Is the Holland America staff doubling up with Seabourn?  Or am I mistaken about that?  

On 7/21/2023 at 7:26 PM, lconly said: Does Seabourn have a corporate customer advocate?     We had a horrible experience with the travel coordinators/agents that booked our seabourn travel.  The ship experience was good, but the hotel arrangements were absolutely terrible and their customer service people refused to even call the hotel for us to see if a bad situation could be mitigated.   Horrible with an otherwise nice trip is ruined with terrible hotel experiences on both sides of the trip.   We would like to share with the company how bad the hotels were and what our experience with customer service was like.

Could you describe the horrible hotel arrangements for us?   

We had several concerns earlier this year on the Encore than we were not happy about and wrote to the Presidents Office with a c.c. to guest relations. Some 8 days later around 21.30 in the evening I received a phone call from a very nice gentleman from the Presidents office.  All our concerns  were addressed and we were awarded credits towards a future cruise,.This was followed up in writIng tHe next day. We did not write to get compensation (and were surprised and  obviously pleased), but to make .Seabourn aware about how we and others on the cruise felt about 7 day back to back cruises, large corporate groups [250) and the lack of entertainment during the day as everyday was a port day. Anybody who is a regular Seabourn Sailor would not have thought that were on a Seabourn .cruise. So for us Seabourn addressed the issue and we shall continue sailing with them but not on any 7 day cruises as I fear the policy on these will not change at this year.

59 minutes ago, Tallante said: We had several concerns earlier this year on the Encore than we were not happy about and wrote to the Presidents Office with a c.c. to guest relations. Some 8 days later around 21.30 in the evening I received a phone call from a very nice gentleman from the Presidents office.  All our concerns  were addressed and we were awarded credits towards a future cruise,.This was followed up in writIng tHe next day. We did not write to get compensation (and were surprised and  obviously pleased), but to make .Seabourn aware about how we and others on the cruise felt about 7 day back to back cruises, large corporate groups [250) and the lack of entertainment during the day as everyday was a port day. Anybody who is a regular Seabourn Sailor would not have thought that were on a Seabourn .cruise. So for us Seabourn addressed the issue and we shall continue sailing with them but not on any 7 day cruises as I fear the policy on these will not change at this year.  

The ubiquitous seven day cruises are one of the things that concerns me the most.  I do hope that there will be more cruises of at LEAST 14 days with no segments within the 14 days.  I'm glad you contacted the President's office.  Evidently, they did realize that your experience was not as expected.  

We also had an issue relating back to our February Ovation cruise. Eventually we contacted Natalya Leahy direct as we were so cross with the attitude and lack of helpfulness shown by head office. Within hours she replied to our email and has sorted this out for us. We too weren’t looking for compensation, rather an acknowledgment and an apology which previously weren’t forthcoming.

23 hours ago, markham said: “Victim” sounds a bit dramatic. Maybe “complainant” is appropriate?   It seems to me they want to know what to do this time and probably how to avoid experiencing the same problem next time.   Do you have a suggestion for the poster? Mine is/was use a resourceful TA going forward.   Happy and healthy sailing!

You are suggesting a solution to a problem different than the problem identified .

I believe the  OP want’s Seabourn to be aware of a problem with the seabourn staff that booked their hotels seabourn. I would hope Seabourn would want this feedback.  The OP asks how best to give that feedback 

you suggest how to keep this from happening in the future - by using a travel agent.   Probably good advice, but not on point.    

By the  way, I find an email to a corporate CEO gets the best attention when all else fails. 

1 hour ago, margbem said: We also had an issue relating back to our February Ovation cruise. Eventually we contacted Natalya Leahy direct as we were so cross with the attitude and lack of helpfulness shown by head office. Within hours she replied to our email and has sorted this out for us. We too weren’t looking for compensation, rather an acknowledgment and an apology which previously weren’t forthcoming.

This will be my next step. Unfortunately it has left a very sour taste at this point. I am glad it was resolved to your satisfaction. I do not believe we as customers should have to go to that level to get resolution - particularly with a luxury line. it appears she has her work cut out for her with respect to getting their customer service to come anywhere close to a luxury experience. 

20 minutes ago, Vineyard View said: This will be my next step. Unfortunately it has left a very sour taste at this point. I am glad it was resolved to your satisfaction. I do not believe we as customers should have to go to that level to get resolution - particularly with a luxury line. it appears she has her work cut out for her with respect to getting their customer service to come anywhere close to a luxury experience. 

I agree. Our issue was minor but because it wasn’t resolved it grew  (possibly out of proportion!) but it was a matter of principle for us.

I see no response to the question of what the “horrible” hotel arrangements were. So I am starting to wonder if there really was any such problem that would merit Seabourn’s attention and/or that of a TA.

Personally, I'd like to discuss the issue with the cruise line first rather than bad mouthing them.  I'd like them to be fully aware of situation and let them fix the issue rather than blowing it out of perspective.

If you must know, experience with hotel before and after travel was really bad.  The first hotel only had cold water in the shower, the pillows were stained with some brown liquid, and the room was overall not very clean or sanitary.

The issue with the other hotel was finally resolved, but initially they would not speak with us because the cruise line was the one that made the accommodations.  The cruise line refused to contact the hotel on our behalf.  But ultimately the issue was that the wrong room was booked.

These are all issues that an actual travel agent could have solved with very little effort.  It was surprising to me that the cruise line, even though acting as a travel agent, was unable and unwilling to provide support.

It's amazing how some people so blithely show their arse. It's a mystery why some people dispiritedly drift away unwelcomed. 

When an operator chooses to offer hotel accommodations they become an agent and party to the transaction. That choice also comes with some service obligations, particularly for top shelf lines where delivering impeccable service and experience is central to their brand and expected by their patrons. A derisive 'sorry, sucks for you, should've used a TA (or maybe you're just lying!)' is not an appropriate response from a cruise line or any reasonably compassionate human being.

I would sincerely appreciate Natalya Leahy’s email address. Thank you. 

9 minutes ago, Vineyard View said: I would sincerely appreciate Natalya Leahy’s email address. Thank you. 

[email protected]

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