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Getting care while traveling just got easier

Kaiser Permanente’s agreement with Cigna provides more convenient access to care when you’re away from home.

The last thing anyone wants to worry about while traveling for work or on vacation is how to get emergency or urgent health care if you need it during your trip. A new collaboration with Cigna eases that concern for Kaiser Permanente members.

Our members who are away from home can now access Cigna’s national PPO, or preferred provider organization, network of physicians and providers should they need emergency or urgent care during their travels.

“This new feature provides our members an improved experience, added convenience, and greater confidence that if they get sick or are injured while away from home, they will have access to great care,” said Arthur Southam , MD, executive vice president of health plan operations for Kaiser Permanente. “This gives our members another option to get the high-quality care they need, wherever they are.”

More ways to get care

Our members now have even more ways to get care when and how they need it — virtually and in person. With Get Care Now on kp.org , members have 24/7 access to care from Kaiser Permanente health care professionals by phone or video. For in-person care while away from home, Kaiser Permanente members are covered for urgent and emergency care, anywhere in the world. This new access to Cigna’s U.S. provider network makes getting that care easier and more convenient.

As part of this improved experience with Cigna, members with Kaiser Permanente HMO or exclusive provider organization plans won’t pay up front or have to file a claim for reimbursement — they will only be responsible for their regular copay or other cost share.

And if it’s more convenient, members can still go to any urgent or emergency care facility while traveling and submit a claim to Kaiser Permanente for reimbursement.

Learn more about how to get urgent or emergency care away from home .

Helpful tips before traveling

Are you a Kaiser Permanente member who travels on business trips, to visit family, or for vacation? Make sure you know how to get care while away from home.  

• Register on kp.org so you can see your health information online and email your Kaiser Permanente doctor’s office with nonurgent questions anytime.
• Get our Kaiser Permanente app to stay connected when you’re on the go and for quick access to your digital ID card. You can also order a new or replacement card before you travel.
• Save the Away from Home Travel Line phone number, 951-268-3900 (TTY 711), to your mobile device for travel support anytime, anywhere.
• See your doctor   (sign in required) if you need to manage a condition during your trip.
• Refill your eligible prescriptions (sign in required), including contact lenses, to have enough while you’re away. Be sure to refill at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.
• Make sure you understand  what services are covered while you travel . Call the Away from Home Travel Line if you have any questions.

Visit kp.org/travel to learn more.

Note: The Cigna PPO Network refers to the health care providers (doctors, hospitals, specialists) contracted as part of the Cigna PPO for Shared Administration. Cigna is an independent company and not affiliated with Kaiser Foundation Health Plan, Inc., and its subsidiary health plans. Access to the Cigna PPO Network is available through Cigna's contractual relationship with the Kaiser Permanente health plans.

The Cigna PPO Network is provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company. The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

The Cigna PPO Network is not available to HMO and EPO members enrolled in coverage issued by Kaiser Foundation Health Plan of Washington and Kaiser Foundation Health Plan of Washington Options, Inc.

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On this site.

Travel healthy with Kaiser Permanente

Whether you’re going for a weekend getaway or a month-long stay, you’ll enjoy the journey more when you feel your best. Here are a few easy ways to keep wellness a priority as you plan a great trip.

Check in with us before you go

• Your doctor can help you take care of any routine care needs—like checkups and flu shots—before you start your travels, and assist you with managing a chronic condition during your trip.
• It’s important to make sure your immunizations are up to date , especially if you’re leaving the country. Talk to your doctor about any additional immunizations you may need .
• You’ll want to refill your prescriptions , including contact lenses. Be sure to order refills at least 1 to 2 weeks before you’ll need them.

Pack wisely for wellness

• Carry your Kaiser Permanente ID card, which has important phone numbers on the back. (If you’ve lost your card, order a new one before your trip.)
• Pack the phone number for your doctor’s office, along with a printed summary of your online medical record .
• Keep important medicines in your carry-on bag, not your checked baggage, in case your luggage gets lost. And so they’re easily identified, keep your medications in their original packages.
• Take a first aid kit. Talk to your doctor about what contents may be useful depending on where and how long you plan to travel and the medical care available at your destination.

Keep in touch

• Register on kp.org so you can access your medical record and email your doctor—anytime, anywhere.
• Get the Kaiser Permanente app (for iPhone® and Android™ ) for on-the-go travel support. 1

When it comes to having a happy travel experience—and returning home in one piece—a little planning can make a big difference. Kaiser Permanente can help, so no matter where you go, save the Away from Home Travel Line number to your phone so it’s easy to find: 951-268-3900 (TTY 711 ). 2 Our travel team can help you 24/7 with questions about health coverage, care, and claims. Happy landings!

1 Apple, iPhone, and the Apple logo are trademarks of Apple, Inc., registered in the U.S. and other countries. App Store is a service mark of Apple, Inc., registered in the U.S. and other countries. Google Play, the Google Play logo, and Android are trademarks of Google LLC.

2 This number can be dialed inside and outside the United States. Before the phone number, dial 001 for landlines, or +1 for mobile lines if you’re outside the country. Long-distance charges may apply, and we can’t accept collect calls. The phone line is closed on major holidays (New Year’s Day, Easter, Memorial Day, July Fourth, Labor Day, Thanksgiving, and Christmas). It closes early the day before a holiday at 10 p.m. Pacific time (PT), and it reopens the day after a holiday at 4 a.m. PT.

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Before You Go

Planning a trip outside the United States? Our Travel Advisory Service offers health advice tailored to your destinations, activities, and medical history. The appointments are phone consultations with our travel nurses who are certified by the International Society of Travel Medicine and work under the direction of Kaiser Permanente's Infectious Disease physicians. We recommend your consultation be scheduled at least 4 to 6 weeks before departure to plan for recommended vaccinations and medications. However, even if you are leaving soon, the nurse can help you get needed travel vaccinations and medications.

While You're Traveling

Need care while traveling? Call Member Services. They can help you find the closest in-network care option, whether you're traveling within the United States or internationally.

Emergency and urgent care

No matter what health plan you have, you're covered for emergency and urgent care when you're away from the Kaiser Permanente Washington region.

If you have a medical emergency while traveling within the U.S., call 911 or the local emergency assistance number immediately. Then within 24 hours or as soon as reasonably possible, call our Hospital Notification Line for the United States at 1-888-457-9516 ( 206-901-4609 ), option 3 and option 4, so we can follow up on your care.

If you have been hospitalized outside the United States and need assistance, call our international Hospital Notification Line at 1-888-457-9516 ( 206-901-4609 ), option 2.

We're here to help. Visit our Contact Us page to learn how you can connect with us.

For eligibility and enrollment questions visit the Washington State HCA website .

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Learn about Our Travel Questionnaire | My Doctor Online

My Doctor Online

Learn about our travel questionnaire.

If you’re traveling abroad and need a phone appointment with a travel nurse, complete a Travel Questionnaire in advance. This will save time during your appointment. Each traveler needs to complete a questionnaire.

The Travel Questionnaire is located in your "medical record" on kp.org under "Questionnaires."

The information gathered from the Travel Questionnaire:

• Helps our travel nurses make recommendations about vaccines or other preventive care you may need.
• Becomes part of your medical record.

To complete the Travel Questionnaire, you’ll need the following information:

• Travel itinerary, including layovers
• List of prescription medications you take
• List of vaccines from non-Kaiser Permanente providers
• Your name as it appears on the passport
• Medical history of conditions that may lower your immune system
• Vaccines and/or medications you’ve received from non-Kaiser Permanente providers
• Current weight for all children less than 18 years of age

Each family member who's traveling should complete a Travel Questionnaire. If you've set up caregiver access on kp.org to act on behalf of another family member, you’ll be able to complete the Travel Questionnaire for them.

Additional References

• Online travel questionnaire

If you have an emergency medical condition, call 911 or go to the nearest hospital. An emergency medical condition is any of the following: (1) a medical condition that manifests itself by acute symptoms of sufficient severity (including severe pain) such that you could reasonably expect the absence of immediate medical attention to result in serious jeopardy to your health or body functions or organs; (2) active labor when there isn't enough time for safe transfer to a Plan hospital (or designated hospital) before delivery, or if transfer poses a threat to your (or your unborn child's) health and safety, or (3) a mental disorder that manifests itself by acute symptoms of sufficient severity such that either you are an immediate danger to yourself or others, or you are not immediately able to provide for, or use, food, shelter, or clothing, due to the mental disorder.

This information is not intended to diagnose health problems or to take the place of specific medical advice or care you receive from your physician or other health care professional. If you have persistent health problems, or if you have additional questions, please consult with your doctor. If you have questions or need more information about your medication, please speak to your pharmacist. Kaiser Permanente does not endorse the medications or products mentioned. Any trade names listed are for easy identification only.