travel journeys company

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Travel + Leisure World's Best Award

Top 5 World's Best Tour Operators Multi-year Recipient

National Geographic Traveler

50 Tours Of A Lifetime Multi-year Recipient

National Geographic Adventure Magazine

Best Adventure Travel Company Winner

ATTA member since 2006

We promise outstanding adventure travel experiences for people with an adventurous spirit..

Every active travel experience Boundless Journeys creates is complemented by signature accommodation, regional cuisine, and remarkable local guides who can show you the greatest hits and hidden gems of each destination. No matter where you want to go—or what you want to do—Boundless Journeys delivers unique, flexible, and exclusive travel at its best.

So, What are you in the mood for?

Hiking & walking.

We offer what every seasoned traveler looks for: the opportunity to truly experience a destination by slowing down, stepping out of your everyday life, and immersing yourself in places often only accessible on foot.

Nature Tours & Safaris

Boundless Journeys’ active nature tours and African safaris immerse you in a world where “all good things are wild and free.”

Cultural Encounters

Our small group cultural tours carefully uncover, gently explore, and quietly meander through some of the most exceptional and unspoiled places in the world.

Experience the rewards of hiking through hidden valleys, over mountain passes, and into seldom-traveled areas where foreigners rarely visit.

Special Departures

Our special departure tours feature unique and exclusive vacations that are truly a once-in-a-lifetime opportunity.

Custom Tours

Whether you are planning a family reunion for 16 in Costa Rica, or want to meet with old friends in Europe, Boundless Journeys’ Custom Tours allow you to make your most amazing travel dreams a reality.

A few of our favorite tours

France, italy, and switzerland: tour du mont blanc hiking.

$4,995 / person 9 days

Peru: The Sacred Valley and Machu Picchu

$6,095 / person 8 days

South Africa: Ultimate Cape Town & Kruger Safari

$6,995 / person 8 days

Bhutan: Hiking in the Peaceful Kingdom

$6,795 / person 12 days

More Than Just A Travel Company

Boundless Journeys delivers the world’s great adventures and exceeds expectations on every trip.

If diversity of adventure is what you are seeking, Boundless Journeys has trips to satisfy your most imaginative spirit. Our worldwide adventure tours offer everything from wilderness treks to cultural expeditions, and we always find the hidden gems of each destination.

Small group or private itineraries, memorable accommodations, and expert local guides define the signature Boundless Journeys active travel experience.

What Our Guests Say About Us

Each trip has been unique and wonderful with its own charms. I have been repeatedly impressed with is the guides. Every guide has been exceptional! Very different personalities, but all knowledgeable, friendly, adaptive, good leaders, patient, and all amazing representatives of their countries.

Travel Your Way

From flexible itineraries for small groups to handcrafted tours for you and your traveling companions: There is a Boundless Journeys adventure just right for you.

Amazing Local Guides

Local to the region you’re exploring, our trusted friends have unique perspectives that take you beyond the usual to reveal the most authentic places, people, and food.

Award-Winning Itineraries

We take great pride in the experiences we deliver, as evidenced by the prestigious awards that Boundless Journeys receives year after year.

Our Philosophy

A great travel experience doesn’t begin and end on the trail. It’s the little things that make the difference—and at Boundless Journeys, we take that philosophy to heart.

Sustainability

We are committed to traveling responsibly, striving to preserve traditions and cultures around the world, as well as to protect fragile natural habitats.

Our dedicated team of travel experts are here to help.

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Wonder, Discovery & Connection

Adventure deeper, explore toward your goals.

With 45+ years in experiential education, adventure, cross-cultural leadership, and strategy, we design experiences to fit you.

Tailor-Made Experiences

Our original programs are thoughtfully designed around your goals. Intellectually ambitious itineraries are calibrated to maximize wonder and discovery. They are sited as far away or as close to home as you prefer, with virtual and online offerings available.

Adventure Is Everywhere

We believe that "adventure" is anything that takes you beyond your comfort zone. That's where you'll find the most wondrous awe and discovery – and possibly even transformation. It can happen thousands of miles away, in your backyard, or through paradigm-shifting digital connections.

Unmatched Expertise & Reputation

In business since 1978, we are an award-winning industry leader and recognized innovator. Clients return again and again because we stand by our values, understand their unique needs, and deliver on our promises. Our professional, devoted, passionate team takes pride in client satisfaction – and transformation.

Journeys reaffirmed my faith in how people solve problems while traveling. They were the best in doing this plus showing us Africa. After traveling all over the world, I put my trust in Journeys International to show me everything from small things, wildlife, people, plant life to our sacred planet. Gloria W.

This virtual trip was exciting and educational, and I could do it from the comfort of my own home. The interactive pages made it tangible and real. It was clear that TONS of thought had gone into all of it. I appreciate all of the work that Journeys put into it to make it memorable and interesting. This was my favorite week of the pandemic. Judie L.

My trip to Antarctica was by far one of the most incredible trips I have ever taken and certainly the most beautiful place I have ever seen. Journeys ensured that my trip to was well organized and scheduled. The entire voyage was outstanding! I greatly appreciated what Journeys did to ensure a successful and unforgettable adventure...and a profoundly beautiful journey and adventure it was! Jeffrey A.

Journeys is a joy. They planned an independent itinerary for us which met and exceeded every expectation We wanted to experience the natural world of Japan and to meet people beyond hotels and food emporiums. Journeys is a gem and delivered a jewel of a trip. Arigotoghizimas! Paul K.

My trip to Everest Base Camp with Journeys was everything I had hoped. The trip was planned, and yet provided a lot of freedom. Depending on the mental and physical condition and weather, we would determine the route, pace and distance for each day. Journeys is all about its customers. Randy M.

The Bird's Word

Authentic Travel Experiences

For Every Adventurous Spirit

Find Your Trip

Travel with the Experts

Pioneering Adventure Travel for 45 Years

Since 1978, we’ve remained dedicated to designing innovative trips to the most fascinating corners of the world. Our adventures offer something for every adventurous spirit—from African safaris to hiking odysseys in the Alps to expedition cruises in Antarctica. We invite you to join us!

Award-Winning Journeys

Crafting Trips for Every Travel Style

Browse our trips based on your specific interests. Whether you are looking for hiking and trekking adventures, snorkeling excursions, in-depth cultural encounters, or more, we have the trip for you.

Private Journeys

Special Events

Exploring Top Destinations

We have more than 200 trips in over 80 countries throughout the world. Check out some of our most popular destinations below or browse our full selection.

Experience Tanzania

Take a classic wildlife safari with skilled trackers in Serengeti National Park or climb Kilimanjaro—the roof of Africa! Enjoy expert guides, exclusive private camps, and luxury lodges.

Join us in the Alps

Experience the Alps the right way with our world-class mountain guides. Hike among soaring peaks, hidden hamlets, and lush valleys—this is the way to see the Alps.

Explore Peru

Savor fine hotels and cultural exploration in the Sacred Valley of the Incas, hike the classic Inca Trail to Machu Picchu, and trek the spectacular alpine trails of the Cordillera Blanca.

Discover Egypt

Enter a mysterious world of soaring temples in a timeless desert landscape, from the Great Pyramids to Abu Simbel to a luxury cruise on the Nile.

Hike the Himalayas

Be welcomed in tiny villages and mountainside temples, meet red-robed monks, explore colorful markets, and discover a unique Shangri-La kingdom.

Providing Unparalleled, Best-in-Class Service

Thoughtful Itinerary Design

Meticulously planned and artfully executed itineraries, perfectly paced and with the ideal balance of activities, including unique off-the-beaten-path experiences.

Sustainable & Meaningful Travel

We are committed to environmentally conscious, locally focused travel, offsetting our trips’ carbon emissions and working to preserve the cultures and ecosystems we visit.

Best Trip Leaders in the Industry

Our Trip Leaders all have an extraordinary knowledge of their destinations, and a passion to share their worlds with you.

Request a Free Catalog

Get inspired for your next journey with our 2024-2025 Catalog of Adventures! With award-winning photography and over 200 journeys around the world, it is truly a Dream Book that will grace your coffee table and feed your wanderlust.

REVIEWS FROM OUR CLIENTS

“Absolutely EVERYTHING about this trip was perfect: itinerary, food, lodgings, trip leaders, educational opportunities. A perfect example of why Wilderness Travel will always be our first choice when planning adventures.”

“We were taught so much beyond the usual viewpoint given to a tourist that I felt I had a much deeper understanding of the culture and history than I would have if traveling with a different company.”

“An incredible variety of activities was packed into the trip, yet we never felt rushed. It would be impossible to do what we did in the same period of time without the expertise of WT guides.”

“I have dreamed of taking this trip for years. Truly this journey exceeded my expectations on all fronts. The wildlife, terrain, people, staff and fellow trip mates made it an adventure to always treasure. I feel blessed and fortunate. Thank you Wilderness Travel. You have my complete confidence.”

“Because of our Trek Leader’s vast experience in the area, we used several trails that aren’t known to many trekkers and we were invited into Sherpa homes, which was wonderful. I had been dreaming of this trip for 30 years and now those dreams are fulfilled.”

“Couldn’t have asked for a more interesting trip and two outstanding guides, accommodations, and meals. This was our fourth trip with Wilderness Travel and one of the best (although we say that about every trip we have been on!)”

“I love Wilderness Travel! You select the best guides, a variety of special places to stay, the food is always plentiful and cultural, and the adventure is top drawer! Thank you for offering trips that expand one’s knowledge of other cultures while making it enjoyable and fun.”

“We are still on a high a month after the trip, having had wonderful guides, camp crew, co-travelers, and the right mix of comfort and authentic experience.”

“WOW! This was an extraordinary trip. It was meticulously planned, but allowed for many spontaneous interactions and delightful surprises. Another WT success story.”

“This was my first trip to India and I cannot imagine a better introduction. Because of the care with which the trip had been planned and organized, I was able to relax, enjoy, and try to fully absorb the experience without spending even a moment concerned about the quotidian details of the trip. What a luxury.”

“Everyone was so thorough and helpful. It was like being whisked around on a magic carpet. Doors opened, every wish fulfilled, amazing service!”

“It was an indescribable, life-affirming experience that I will always cherish. In particular, I wanted to commend your selection of Trip Leaders. Their skill, thoughtfulness, and dedication made the entire trip seem effortless even though the challenge was great.”

Talk to an expert

Our Area Specialists know every detail about our adventures around the world. They will be happy to answer any questions and help you choose the journey that’s right for you. Contact us to learn more or book your trip today!

Get the Hottest Deals First!

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Special offers, the collette difference.

Expertly Designed

We get it. You’re not the homebody type. We aren’t either. Your passion, needs, and desires have shaped our business. Destination experts hand-craft transformative experiences designed specifically with you – our fellow traveler – at heart. We wouldn't trust your experience with anyone else.

Guided Touring Reimagined

We know you want to explore and also dive in. We’re curious travelers, just like you, so rest assured, you’ll experience must-sees and connect with the people and culture that define the destination. You’ll eat in locals’ homes, take cooking classes, travel by trains and tuk tuks, explore cities with food tours, and stay in igloos, castles, and chateaus.

Value Beyond Price

Your time is one of your most precious commodities, so you should spend more of it in the destination, not driving between places. We design tours that spend the fewest hours on the coach. One-night stays are a rarity. This is your trip, and you shouldn’t feel rushed. With choice, flexibility, and free time, take it all in – this is your tour.

Confidently Collette

Travel with trust. Because this is your trip - something you've planned for and dreamed about. You should feel confident in your journey every step of the way.

Industry-Leading Travel Protection

Cancel for any reason (bad hair day applies) up to 24 hours before your tour leaves and get a full money-back refund. Collette issued a record-breaking $185 million cash back to travelers during the COVID-19 pandemic.

Experience & Expertise

We've been doing this for a long time. Since 1918, in fact. Collette is the most experienced and longest-running tour operator in North America. You choose...

Traveling Well

Our team is on the pulse of world events and protocols, so you are kept fully aware and feel well-prepared for your trip.

Service Rating

Independent

Why Guided Travel

You're a traveler with places to go. We'll take care of the details. You embrace the journey.

Social Connections

Meet a group of people who share your love of travel. Learn from locals. Forge friendships in the coolest places.

Independence

There's plenty of time built into our itineraries, plus optional tours, Choice on Tour excursions, and more. It's your trip, your way.

Expertly Planned

You know what you want to see and do - let a team of experts handle all the details from the must-sees to centrally-located accommodations and local lessons.

The Best Pacing

Don’t rush – this is your time to see the world. Get more time in the destination, and enjoy an ideal balance of included excursions and free time.

Our Best Moments

When you go, capture all those incredible moments, and use the hashtag #GoCollette so that we can share your joy!

Featured Tours

Collette travelers choose from 160 tours across all 7 continents, as well as 5 travel styles including small group touring and destination spotlights. Check out some trending tours for inspiration on your next adventure.

Explorations

Alaska's Northern Lights

African Safari: Kenya and Tanzania

Tuscan & Umbrian Countryside featuring Italy's Charming Hill Towns

Winter in Croatia featuring Plitvice Lakes and the Adriatic Coast

$4,949 pp* $5,399 pp.

Icelandic Adventure

Costa Rica: A World of Nature featuring Tortuguero National Park, Arenal Volcano & Manuel Antonio National Park

Mediterranean Coastal Journey Spain, France & Italy

The Best of Ireland featuring the Wild Atlantic Way

Exploring South Africa, Victoria Falls & Botswana

$2,299 pp* $2,499 pp, spotlight on northern italy featuring venice, verona & the dolomites, $3,299 pp* $3,699 pp, historical greenbrier featuring washington d.c. & williamsburg.

Spain's Costa del Sol & Madrid

Find a travel agency.

Once you've found the perfect Collette tour, your local travel agent can assist you in making reservations. To find a preferred travel agent in your area, please enter your 5-digit zip code, then click Search.

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• World's Best

The 15 Best Tour Operators in 2022

These are the companies Travel + Leisure readers trust to provide them with travel expertise and memorable experiences.

Note: If you’re looking for our most recent recommendations, check out the 2023 list of our favorite tour operators .

When it comes to an itinerary, Travel + Leisure readers want more than a string of photo opportunities — and the right tour operator makes all the difference in creating a trip of a lifetime versus one that simply checks off a list of sights. This year, our readers were especially drawn to companies that utilize local expertise and experience to thoughtfully design trips that will entertain as well as inspire.

Every year for our World's Best Awards survey , T+L asks readers to weigh in on travel experiences around the globe — to share their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more. Readers rated tour operators and safari outfitters based on their staff and guides, itineraries and destinations, activities, accommodations, food, and overall value.

The top picks were noted for their deep knowledge of destinations and guides who "go the extra mile." One reader who has been traveling for more than five decades said a trip with Classic Journeys (No. 2) was the "very best" they had experienced. Others noted attention to pandemic safety details, while one who went to Norway was charmed by a "wonderful surprise dinner in Bergen out on the water that was fantastic."

Tour operators that seamlessly navigated the logistics of a trip also came out on top. Quasar Expeditions (No. 9) was noted "for really planning out every detail" so that "all you have to do is show up and have a great time." Meanwhile, of TCS World Travel (No. 10), a guest said: "You never lift a finger and just spend your time actually exploring the destination." They even added that they "learned so much" along the way.

Among the five companies on this year's list that weren't on last year's were two women-only tour operators that cater to travelers of all ages. AdventureWomen (No. 14) has multiday tours designed by women from Bhutan to Yellowstone National Park, while Explorer Chick (No. 15) has everything from day trips — like glassblowing in Baltimore and cave rappelling in St. Louis — to full itineraries in Machu Picchu and the Galápagos. One reader said her Everest Base Camp trip with AdventureWomen was filled with "like-minded women" who "bonded so well," while another said she felt it was a "safe tour group for women."

No matter which tour they chose, readers were most taken by the people they met along the way, as one said of Trek Travel (No. 13): "By the end of the trip, a group of strangers felt like longtime friends." Find out which other companies round out the list of the best tour operators below.

1. DuVine Cycling + Adventure Co.

A tour with DuVine goes far beyond just riding a bike — it's a way to really see the character of a destination. Case in point: even those who say they're not necessarily cycling fans have been converted. That's part of what helped the tour operator — which runs trips in Europe, the U.S., Latin America, and Africa — skyrocket from No. 14 last year to this year's top spot. Its "top-notch biking equipment" and "challenging but doable itineraries" didn't hurt either. One reader was especially taken by a guide picking figs off of a local tree in Puglia for an extra energy boost during a tough climb, as well as another guide singing to the group after dinner. As another reader put it simply: "They exceed your expectations."

Score: 99.12

More information: duvine.com

2. Classic Journeys

Score: 99.04

More information: classicjourneys.com

3. Artisans of Leisure

Score: 98.38

More information: artisansofleisure.com

4. (tie) Black Tomato

Score: 98.33

More information: blacktomato.com

4. (tie) GeoEx

More information: geoex.com

4. (tie) Wilderness Travel

More information: wildernesstravel.com

7. Inside Japan Tours

Score: 98.14

More information: insidejapantours.com

8. Kensington Tours

Score: 98.03

More information: kensingtontours.com

9. Quasar Expeditions

Score: 97.84

More information: quasarex.com

10. TCS World Travel

Score: 97.78

More information: tcsworldtravel.com

11. Butterfield & Robinson

Score: 97.33

More information: butterfield.com

Score: 96.95

More information: tauck.com

13. Trek Travel

Score: 96.90

More information: trektravel.com

14. AdventureWomen

Score: 96.11

More information: adventurewomen.com

15. Explorer Chick

Score: 95.87

More information: explorerchick.com

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Welcome to The Big Journey Company

Our clients say…

“ It's like having a well-travelled friend who puts together the sort of trip they know you would love ”

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Our global team is with you every step of the way

Our highly experienced travel professionals work hand-in-hand with the most knowledgeable local guides to make every second of your trip count.

We take care of everything from start to finish

We thoroughly plan and arrange every aspect of your tour so you can relax. From the moment you express an interest in travelling with us, you’re in safe hands.

Our Destinations

Unforgettable memories are our speciality

We work tirelessly so that our escorted group tours deliver superb itineraries, extraordinary experiences and unforgettable memories. Watch our video to see what makes them unforgettable.

Where to Next?

Our customers have basked in the heat of our Kenya Safari Tour and wrapped up warm in the frozen fjords of Norway on our Northern Lights Tour. They have climbed the glorious Old Man of Coniston during our stunning Lake District Tour and scaled the iconic Sydney Harbour Bridge in Australia.

What's on your wishlist?

Our organised tour holiday itineraries and tailor made tour services have delighted individuals, groups and corporate customers from across the UK and US.

Ultimate Safari of Kenya.

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Call us today at (559) 431-7440

The Essence Of Luxury Travel

Elite Global Journeys is proud to be the only Virtuoso full-service agency in Central California

Elite Global Journeys specializes in luxury travel — including customized land tours, upscale cruises and preferred hotel reservations. Elite Global Journeys’ membership in Virtuoso brings a host of rare travel opportunities and exclusive values to our clients. Less than one percent of travel agencies in America are admitted for membership in Virtuoso. For the clients of Elite Global Journeys this translates to complimentary room upgrades, airport transfers, special dining experiences, exclusive shore excursions and custom itineraries, offered by the world’s best providers of upscale travel.

With us you are not just a client, you are our guest. We will help you with exciting land packages, special airfare, and extended stays along the way. We strive to make the entire experience stress-free and enjoyable. Plus we save you money over internet prices. You will find that planning your trip with us will be one of the best decisions you’ll ever make!

Our worldwide contacts and expertise provide you with a VIP gateway to the most luxurious destinations in the world. Call us at (559) 431-7440 or send an email message to [email protected] today for your personalized consultation!

Our Specialties

Exotic Events

From the World Cup to Formula 1 races, experience an event in a new location.

Alaskan Cruises

Experience wildlife and nature from the comfort of your own veranda.

Asian Adventures

Discover Asia and all the treasures the country has to offer.

African Safaris

Explore Africa on a Luxury Safaris and Hot Air Balloon adventures.

Yachting Adventures

The ultimate in Luxury Travel, explore the world on a personal yacht charter.

River Cruises

Unpack once and visit the heart of world class locations.

Reviews & Recommendations

Craig is wonderful to work with. He is extremely knowledgeable on all aspects of travel. He really listens to your needs and concerns. He ensures your travels are memorable.

Loretta Jahsi

Craig did a spectacular job of planning our trip to Italy. He had every detail of the trip planned. Because he did such a great job we had a stress-free vacation.

Scott Hickman

Trip of a lifetime - 12 days in Germany and France. It was planned perfectly and in hotels that could not be beat for their amenities and location. They were very central to the thoughts we had in mind for activities. The transfers were spot-on as well (very important). Tours and tour guides were very informative and fun! Craig also had tips and advice that came in very handy. We will absolutely seek out Craig for our next trip.

Randy Jones

Craig worked with us on our first trip outside the U.S. He came recommended by a friend. He worked through the details of our trip and helped allay my fears of what could go wrong. We had a wonderful trip.

Patricia Reitz

Need help booking travel? Call our team of travel advisors at (559) 431-7440

Our Elite Partnerships

Our Worldwide Contacts and Expertise Provides You with a VIP Gateway to the Most Luxurious Destinations in the World. You can’t VIP Yourself!

Where would you go if you didn’t get in your OWN way?

Travel is exciting. not knowing where is extra exciting..

Fill out our questionnaire and get secretly matched to a destination based on your travel taste. We take care of everything. You find out where you’re going at the airport!

8,000+ people have already been on their Journee adventure. Be the next!

How it works, unplan your next trip..

When was the last time you surprised yourself? Get ready to Journee in 4 easy steps!

1. Match with

Somewhere unexpected..

Fill in our 10 minute questionnaire to tell us dates, budget, what you love, and where you don’t want to go. Then check your inbox and review your Trip Proposal. No spoilers yet!

2. Keep guessing.

Think you know where you’re going? Think again! We’ll send you fun clues about your surprise destination. But... we’ve not made them easy.

3. Get ready to explore.

We'll book flights, accommodation and authentic local experiences in an unconventional destination. You just have to pack and get ready to embrace the unknown.

4. Show up at the airport.

Turn up when we agreed, open your Reveal Postcard, hop on your flight and head off on your adventure.

Don’t worry.

We’ll tell you what to pack..

INCLUDED WITH EVERY JOURNEE

Travel. without the hassle., get your personalised journee pack..

You'll get a physical pack in the post with everything you need for your trip: your Reveal Postcard, your day-by-day itinerary and your Destination Guide.

TAKE A PEEK AT A JOURNEE PACK

Stay curious, stay connected..

Need help before your trip? Got stuck on your Journee? We’ve got you! Reach our friendly London team anytime on WhatsApp for 5* support.

WHATSAPP US

Answers to your questions, fall in love with somewhere new..

We only select non-touristy, unconventional destinations you might not know much about, but you'll end up falling in love with. We understand if you have questions! We would too.

Where will I end up?

You may Journee in all kinds of places, as long as they’re safe and not touristy. It all comes down to your travel personality!

Can I exclude destinations?

Of course! We want you to experience somewhere new. You can let us know as many places you DON'T want to go to as possible.

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Should I Use a Travel Agent? Our Travel Expert Says It Makes All the Difference.

The new age of travel agents know how to find deals, book off-the-beaten path adventures, and get you out of any jam. Especially if you know who to use.

Heading out the door? Read this article on the Outside app available now on iOS devices for members! >","name":"in-content-cta","type":"link"}}'>Download the app .

I’ve always thought that planning my own trips was the most cost-effective way, but I’ve been hearing more about travel agents making a comeback and saving their clients a lot of money. What kinds of outdoor trips should I turn to a travel agent for, and are there any who specialize in working with adventurers like me?

Technically, I’m a professional traveler. As a journalist, it’s my job to research and connect with locals to get beneath the surface of a destination. So I have never really used travel agents. What could they plan better than I could?

A lot, it turns out. Over the years, I’ve gotten to know many travel specialists, and I consider them magicians. My big aha moment happened two winters ago on a trip to Iceland . A massive storm shut down internal flights for a day, causing me to miss my return flight to the U.S. Normally, I would have spent frustrating hours on hold with the airline. But because I’d paid $65 to have Ana Gloria Garcia, an air-support specialist at the travel agency EmbarkBeyond, find and book the most affordable and convenient flight option for me, she handled the rebookings while I soaked in the Blue Lagoon.

During the pandemic, agents became advocates helping travelers get refunds on canceled flights and trips. As travel has come roaring back, an agent’s superpower is now their access to the best hotel rooms, most in-the-know guides, free amenities, and more, says Cory Hagopian, senior vice president of sales and partnerships for Virtuoso , a global network of travel agencies.

And they’re attracting a young clientele. According to a recent industry survey , 38 percent of millennials and Gen Zers are opting to use travel agents as opposed to booking on their own trips. That number is far greater than Gen Xers and baby boomers, of whom only 12 and 2 percent respectively use agents.

What Do I Gain from Using a Travel Agent?

I recently had a friend tell me she spent close to 40 hours researching a family trip online. She probably could have gleaned the same intel from an hourlong conversation with a travel adviser. Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks for things you might not have considered, says Erika Richter, a spokesperson for the American Society of Travel Advisors (ASTA). Their firsthand knowledge, vast network, and on-the-ground connections all combine to provide a unique perspective for crafting the perfect itinerary for you.

Most travel advisers specialize in certain regions and countries and travel to them frequently, so they have up-to-date intel on not only the best safari camps but the perfect tent to book for the most incredible views and the best local restaurants you won’t find on Tripadvisor. They want their client’s trips to go well to keep them coming back, so it’s in their interest to have sussed out hotels and itineraries before they send you out into the world.

Nicole Forster, 29, considers herself a savvy traveler. She’s been to 20-plus countries and enjoys destination research. But when it came to planning her honeymoon in Africa, she felt overwhelmed, so she reached out to Danielle Meyer at Coastline Travel Advisors , which specializes in bespoke itineraries. “Originally, I wanted to go to South Africa, Victoria Falls, and Madagascar,” Forster recalls. “Danielle convinced me that if we wanted to relax, we should stay in South Africa and save the other countries for separate trips.”

Over five phone conversations and multiple emails, they crafted a 15-night itinerary that included Cape Town, the winelands, the Cape Peninsula, and a safari at the Thornybush Game Reserve. Forster established her budget early in the process, and Meyer sent her a variety of lodge options to choose from.

“I initially wanted to start with the safari, but she pointed out that we’d be jet-lagged and would need to wake at sunrise for game drives,” says Forster. “The safari was our highlight, so it was a perfect way to end the trip.”

Not only did Meyer book all of the flights, hotels, and transfers, but she created a detailed, day-by-day trip app for the couple that included useful information like check-in times at hotels and how much to tip guides .

Agents also act as advocates. If something goes wrong during your travels, they’re on call 24/7 to handle it. When Forster left the battery and charger for her camera at a hotel, Meyer arranged for an on-the-ground contact to go to a camera store and buy new ones that would be delivered to her hotel the next day.

The cost for the honeymoon planning: $150 per person. “I wouldn’t use a planner for a trip to Hawaii ,” Forster says, “but if I ever took a big trip like this again, I’d 100 percent work with an expert.”  

When to Consider Using a Travel Agent

For savvy trip planners, the best time to use a travel agent is for complicated international travel. It can save you hours of planning and peace of mind that if anything goes wrong in your chosen far-flung destination, there’s someone a What’sApp message away to handle it.

Domestically, I’d consider using a travel agent when planning a multi-week national park trip or multi-island trip in Hawaii. They will save you time, guarantee you get the best guides, and help you land reservations at always-booked lodges and hotels.

Dream Trips Delivered

Jessica Cook and her husband both work in the travel industry. Decision fatigued, they handed their honeymoon logistics over to the team at Askari Travel , an agency that specializes in South Africa. Their original plan was also an African safari, but just as they were about to put a deposit down, the Omicron variant of the coronavirus made headlines. Worried about getting stuck abroad, they reached out to Askari’s founder, Muriel Truter, who is from Zimbabwe, and upon her advice, changed their focus to South America.

Knowledge is priceless, and advisers act as your insiders. They know what you don’t and fill in the blanks of things you might not even have considered.

Truter suggested they stick to Colombia rather than country-hop. Cook supplied a budget and a wish list: 12 days, no more than three destinations, a barefoot-luxe feel, and adventures like horseback riding and mountain biking. The rest was a surprise that Askari pretty much nailed, with the exception of one hotel.

“Everything felt so authentic, but this one hotel on Barú island felt really fabricated and was full of American tourists,” recalls Cook. She immediately messaged the Askari team, saying, “Hey, this place really isn’t our vibe,” and within an hour they were on a water taxi headed to Blue Apple, a B Corp hotel—and an Outside pick for tropical adventures —on Tierra Bomba island. “It was honestly the best trip we’ve ever taken,” she says.

Are Travel Agents Expensive?

It depends. Cost varies. Some travel agencies won’t charge any fee, as they receive a commission from the bookings, while some high-end agencies will charge pricey annual membership fees for their services. Still others charge nominal “professional” fees starting at $150. Fees often fluctuate based on the length and intricacy of a trip and how far out you do the planning (6 to 12 months is recommended). You may occasionally come across agents who charge a percentage of the total trip price or hourly rates.

Basic travel enquiries are generally free. In 2016, Leah Smith, founder of Tafari Travel , opened an old-school brick-and-mortar location in Denver’s Cherry Creek neighborhood so her services would feel less intimidating to first-time users. “With our retail-office location, we’ve become part of the community, and both clients and non-clients are welcome to pop in and ask whatever questions they may have, no charge,” she says.

Matt Lindsay, founder of the surf-guiding and travel company LuxSurf Travel , builds relationships with resorts and property owners to get discounted rates that he can then pass on to guests.

Dominic Allan, the founder of Real Latin America , specializes in travel to Belize and Nicaragua and caters to independent travelers who are happy to book their own flights and hotels but are seeking his local intel. Allan’s three-tier pricing structure starts at $300 for up to three hours of phone calls, during which he might weigh in on where to eat (or not to), the best room to request in a certain lodge, or whether you really need a guide to hike.

Value Versus Savings

If you’re just looking for deals and steals, you might not be ready to work with a travel adviser, says Richter of the ASTA. “Anything you invest in with a travel adviser comes back to you in the form of amenities, customer service, peace of mind, better access to unique experiences, and handcrafted itineraries,” she says. “You could save money by cutting your own hair, too, but most people go to someone who knows what they’re doing.”

Agents work with preferred partners who can guarantee perks for clients, such as free upgrades, early check-in or late check-out, and resort credits. Those add-ons often translate into savings, says Justin Huxter, cofounder of the UK-based Cartology Travel . “We had a client go to Maui for a week, and because of our partnership with the resort, breakfast was included,” he says. When breakfast costs $120 for two, that’s a savings of $840.”

Some of the Best Travel Agents in the Adventure World

Some of my go-to resources for finding a person to work with include travel expert Wendy Perrin’s annual Wow List of tried and trusted agents, the Adventure Travel Trade Association’s adviser network , and the ASTA’s advisor directory .

In addition to the agents mentioned throughout this story, others I highly recommend for adventurous travelers include:

• Dan Achber of Trufflepig , for Africa and the Middle East
• Miguel Cunant of Sri Lanka in Style
• Javier Echecopar of Journey Costa Rica
• Daniel Fraser of Smiling Albino , for Southeast Asia
• Elizabeth Gordon of Extraordinary Journeys , for Africa
• Kleon Howe of the Art of Travel , for French Polynesia
• Jay Johnson of Coastline Travel , for Hawaii and California
• Antonello Losito of Southern Visions Travel , for Puglia, Italy
• Rabia Malik of Fora Travel , for general worldwide travel
• Robyn Mark of Mayamaya Travel , for Africa, the Alps, Patagonia, and Japan
• Marisol Mosquera of Aracari , for Peru and Bolivia
• Zach Rabinor of Journey Mexico
• Raluca Spiac of Beyond Dracula , for Romania

Travel-advice columnist Jen Murphy is now a believer in using a travel agent. Thanks to their expertise and connections, she’s avoided dozens of trip catastrophes. 

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How to book travel (and save points) with Chase Travel

Editor's note : This is a recurring post, regularly updated with the latest information.

Chase Ultimate Rewards is one of the best flexible rewards currencies available, and you can get some incredible value from your Ultimate Rewards points .

Generally, we recommend transferring Chase points to the program's airline and hotel partners for award bookings. However, sometimes redeeming Ultimate Rewards points for paid travel through Chase Travel℠ is more advantageous. This option can save you money, particularly when traditional award space is unavailable, as you can book almost any available flight or hotel through Chase Travel.

Here's what you need to know about Chase Travel.

Related: New Chase Sapphire Preferred offer: Earn 75,000 of the most valuable points

What is Chase Travel

To maximize your Ultimate Rewards points, it's often best to transfer them to partner programs like United MileagePlus , World of Hyatt or British Airways Executive Club for award reservations. However, it's important to compare the points needed for a direct booking through Chase Travel to those required for an award booking. Sometimes, booking through the portal can be beneficial, as the points price is tied to the cash cost of the flight or hotel stay, potentially resulting in lower point requirements.

However, you need to have some Chase points before using Chase Travel. If you're unfamiliar with Chase's most popular cards and welcome offers, here are a few current ones to be aware of.

Ink Business Preferred® Credit Card

The Ink Business Preferred® Credit Card is a TPG favorite. It currently comes with one of the highest sign-up bonuses from Chase — 100,000 bonus points after you spend $8,000 on purchases in the first three months of account opening.

Based on our valuations , the bonus points alone are worth $2,050. However, you can redeem these points through Chase Travel for a fixed value of 1.25 cents apiece.

Read more: Ink Business Preferred Credit Card review: A great all-around business card

Chase Sapphire Preferred® Card

The Chase Sapphire Preferred® Card is another fantastic addition to your wallet. For a limited time, you'll earn an elevated 75,000 bonus points after you spend $4,000 on purchases in the first three months from account opening. The bonus is worth $1,538 based on TPG valuations .

Like the Ink Business Preferred, you'll get a value of 1.25 cents per point when booking directly through Chase Travel with the Sapphire Preferred. You'll also earn 5 points per dollar on paid travel purchased through Chase (excluding the first $50 in hotel purchases that qualify for the card's annual hotel credit ).

Read more: Chase Sapphire Preferred credit card review: 75,000-point bonus for a top travel card

Chase Sapphire Reserve®

For a limited time only, the Chase Sapphire Reserve® offers 75,000 bonus points after you spend $4,000 on purchases in the first three months from account opening, which is worth $1,538 based on TPG valuations.

This card includes additional perks, like a PreCheck or Global Entry credit , Priority Pass lounge access and a $300 annual travel credit . This card also boosts your portal redemption rate to 1.5 cents per point, giving you 0.25 cents per point in additional purchase power over the Sapphire Preferred. When you book travel through Chase with the Sapphire Reserve, you'll earn 10 points per dollar on hotels and car rentals and 5 points per dollar on flights (excluding purchases that qualify for the $300 travel credit).

Read more: Chase Sapphire Reserve credit card review: Luxury perks and valuable rewards, plus a 75,000-point bonus

Cash-back cards

Chase also issues a number of cash-back credit cards — including the Chase Freedom Unlimited® , Ink Business Cash® Credit Card and Ink Business Unlimited® Credit Card . The rewards you earn on these cards are worth 1 cent apiece toward travel in Chase Travel. However, Chase allows you to combine your earnings into a single account . This means that you can effectively convert these cash-back rewards into fully transferable Ultimate Rewards points if you also have the Sapphire Preferred, Sapphire Reserve or Ink Business Preferred.

How to use Chase Travel

You can book flights, hotels, car rentals, cruises and other travel through Chase Travel, and it's relatively simple to access. First, you'll need to log into your Chase account, then navigate to the right side of the page, where you'll see a little box with your total Ultimate Rewards balance.

Click the box and it will bring you to the Ultimate Rewards dashboard, which looks like this:

Click "Travel" to access the travel homepage and search for airfare, hotels or vacation rentals.

Remember that when you book hotels through the portal with Ultimate Rewards points, you typically will not earn hotel points and elite credits and may not receive elite status perks because it's considered a third-party booking.

However, flights booked through the portal will typically earn frequent flyer miles and qualify for elite status.

How to book flights using Chase Travel

Booking your flights is a straightforward process once you've navigated to the portal's travel page. Type in your arrival and departure airports and travel dates, then hit the search button. For this search, I looked for a one-way flight from San Francisco International Airport (SFO) to Newark Liberty International Airport (EWR).

You'll then see the available flight options. When you find a flight you like, select the fare type you want to book and click the blue "Choose flight" button.

Once you've selected your preferred flights, you'll be taken to the next page to review your flight information and look over any upgrades you'd like to make.

Then, you'll be directed to the checkout page, where you can pay with cash, points or a combination of the two. Again, points linked to a Chase Sapphire Reserve account are worth 1.5 cents each. If you have a Chase Sapphire Preferred Card or Ink Business Preferred Credit Card , points are worth 1.25 cents each.

Finally, you'll be directed to a page where you will enter the traveler's information and finalize your flights.

How to book hotels using Chase Travel

Booking hotels is similar to booking flights on the travel portal. This can be advantageous if you're looking at hotels outside of major chains that partner with Ultimate Rewards ( Hyatt , IHG and Marriott ). Regardless of how you book your hotel, compare the award rates required by these hotel loyalty programs to ensure you're getting the best deal.

Also, if you have an eligible card, you can access the Chase Luxury Hotel & Resort Collection , which gives you perks at around 1,000 luxury properties worldwide. Participating cards include the Chase Sapphire Reserve , United℠ Explorer Card , United Club℠ Infinite Card , United Quest℠ Card and United℠ Business Card .

Here's a sample search for hotels in Olso, Norway, which hosts mostly boutique hotels.

Once you've selected your desired property, room and rate, you can specify how many points you want to use on the checkout page.

Then, run through the on-screen prompts to finalize your booking, and you'll get an email confirmation.

Remember, you'll receive up to $50 in statement credits yearly for hotel reservations made through Chase Travel as a Sapphire Preferred cardholder.

Related: Book low-end or luxury hotels to get the best value from your points

How to book car rentals, cruises and other travel using Chase Travel

Using Chase Travel, you can rent cars, pay with points and still receive the excellent primary car rental insurance offered by the Chase Sapphire Reserve and Chase Sapphire Preferred Card .

The process of renting cars is similar to booking flights and hotels. Navigate to the "Cars" header from the main landing page and type in your itinerary, even if it's a one-way rental. Then, select "Search," and the results page will pop up. Once you choose your car, you'll be prompted to select add-ons.

When you've finished selecting, you'll head to the booking page, where you'll input your personal information and choose how many points you'd like to spend. Remember that to qualify for rental car insurance, you must decline the car rental company's collision damage waiver and ensure that anyone driving the car is on the rental agreement.

You can also book activities and cruises through Chase. Regarding activities, you can use your points to book fantastic tours like a Washington, D.C., night monument tour or Singapore heritage food tour at 1.25 or 1.5 cents each. This can be an excellent way to make a vacation free, instead of just your hotels and flights.

Cruises are also available, though you'll have to call to book those.

Related: The easiest ways to save on rental cars

More things to consider about Chase Travel

Below is some general guidance to maximize your experience with the portal.

We recommend comparing the points needed through Chase Travel with those required for partner transfers, factoring in taxes and fees. If you have or want hotel elite status, avoid booking hotels through the portal. These stays generally won't count toward status or qualify for hotel elite status benefits.

Booking through Chase Travel with cash can earn you extra points; Ink Business Preferred and Sapphire Preferred cardholders earn 5 points per dollar on all travel and Sapphire Reserve cardholders earn 5 points per dollar on flights and 10 points per dollar on hotels and rental cars. You might find better rates by booking directly with the travel provider; however, if your plans are firm and rates are comparable, booking through the portal can be worthwhile for earning extra points.

Remember that booking through third-party sites may result in issues if you change your plans, though. Travel providers are more likely to assist you if you've booked directly with them.

Bottom line

Chase Travel lets you use your points to book flights, hotels, rental cars, cruises and activities. If award flights aren't available or you find a cheap fare that requires fewer points, booking through the portal can be a good option.

With the Chase Sapphire Preferred and Chase Sapphire Reserve cards offering elevated welcome bonuses of 75,000 Ultimate Rewards points, now is a great time to look at Chase Travel.

Similarly, for hotels, it can be a good deal if you find a cheap rate or book a boutique property, but keep in mind that you may not earn hotel points or receive elite benefits. Whether booking rental cars, activities or cruises, always compare the options to see if using the portal or transferring to partners for an award is more advantageous.

Human-sounding AI can plan, help book your travel. But can you trust it?

It wasn’t so long ago that travelers planned trips without the internet.

“Back in the day, our parents used to go to these travel agents and really kind of express what they were looking for and what kind of vacation they wanted,” said Saad Saeed, co-founder and CEO of Layla, an AI travel planner whose website launched this year. “Slowly, we kind of acclimatized ourselves to start using these search boxes, clicks, these forms and filters.”

Artificial intelligence-driven tools like Layla can now turn back the clock on that experience, engaging with users almost like humans to customize travel plans with lightning speed plus all the resources of the web. But does AI actually make travel planning easier and can it compare to human expertise? 

Yes and no. Here’s why.

Can AI actually understand us?

It can try. 

“What are you personally looking for in this trip and what do you want out of it?” asked Saeed. “Do you want to reconnect with your partner, for example, or do you want to just feel some adventure and thrill?” 

A human travel agent may ask a series of questions to understand a client’s needs. So can generative AI , which picks up on keywords. Mindtrip, an AI planner launched publicly on May 1, has an actual travel quiz that asks users to rank priorities like “Is your ideal vacation day an exhilarating adventure or a relaxing break?” using sliding scales.

“What we get at the end of that quiz, using the AI, is a really customized description,” explained  Mindtrip Founder and CEO Andy Moss. That then informs what the AI suggests to the traveler. 

Informed suggestions can save users time in narrowing down destinations and experiences, as well as  introduce places users may never have discovered on their own.

AI travel planning is here: How to use it to plan your next vacation and what you should know first

Can AI fully replace humans?

No. Layla may sound human, using conversational phrases like “I've got three cozy nests that won't make your wallet cry.”

“She has a personality. We try to make her funny and so on, where it's really that friend that can get to know you and then recommend you the perfect stuff,” Saeed said.

But part of Layla’s expertise comes from the real-life experiences of some 1,600 travel content creators  the Berlin-based platform has partnered with. Their videos and insights can give users a richer picture of what to expect.

Mindtrip also leans on human expertise, having tapped a limited group of travel influencers for curated content with plans to eventually open it up so anyone can share their travel itineraries and experiences with the public.

Story continues below.

Is AI a threat to privacy?

With all the rapid advancements in AI in just the past year, some users are wary of its safety .

“Data privacy is definitely one of our biggest concerns, and we ensure that none of the personal identifiable information ever reaches basically the model providers. That will all stay with us,” Layla’s Saeed said. “None of their personally identifiable data can ever be basically used to profile them or basically go into any of these systems, which are training these different models.”

Booz Allen Hamilton, the nation’s largest provider of AI to the federal government , focuses heavily on ethical and  secure AI, as well as adhering to the government’s policies on data collection. 

“We collect as little information as we can in order to provide a secure transaction,” said Booz Allen Hamilton Senior Vice President Will Healy, who heads up their recreation work, including Recreaton.gov , the government’s central travel planning site for public lands like national parks. “We don't save your searches. We don't save your credit card data. We're very careful about the data that we store.”

Yoon Kim, an assistant professor in MIT’s Electrical Engineering and Computer Science Department and Computer Science and Artificial Intelligence Laboratory , isn’t too worried about security in the initial brainstorming stages of travel planning with AI.

“I don't see, at this point, how AI-generated advice is spiritually different from travel guide articles that you might read on certain websites,” he said. “Travel planning is one really nice use case of these models, as narrow as it is, because it's a scenario in which you want to be given ideas but you don't actually need to commit to them.” 

What’s next for AI? 

Things could be different, though, if AI is used beyond trip planning. Deloitte sees AI being woven into all parts of travel.

“There is an opportunity for a real engine – I'm going to just use a generic term, engine – that allows you to search and pull it all together and to sort based off of your personal reasons for prioritization and then not stopping at ‘hey give me a list’ or ‘here's what to do,’ but ‘OK, now go create my itinerary, help me book it, track it all the way through that travel process,” said Matt Soderberg, principal, U.S. airlines leader for Deloitte. 

Deloitte’s Facing travel’s future report, released in early April, identifies seven stages where AI can intersect with a trip, from personalized recommendations based on past travel, online purchases and tendencies to day-of issues to a post-travel pulse, where travelers may be asked about their experience and start thinking about future trips. 

“When you solve across all of those, that's going to be the Holy Grail,” Soderberg said. “The difficulty is that doesn't all sit in one place. And so how do you get the right information and the right data to bring all of that together for a single experience for the consumer? And who's going to own that?”

Layla and Mindtrip, among others, already offer booking through partners like Booking.com. “It's all about making things actionable,” Moss said.

But for now, if issues come up mid-trip, AI tools can’t fix them like humans can. Humans still have to get involved.

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Will there be train strikes on Saturday? How an overtime ban may affect your journey

Rail passengers in the UK face further disruption in May amid more train strikes .

Aslef union members at 16 rail companies voted overwhelmingly to strike on different days after eight participated in strikes in April.

The union’s general secretary, Mick Whelan , said of the action voted on in February: “It is now a year since we sat in a room with the train companies — and a year since we rejected the risible offer they made and which they admitted, privately, was designed to be rejected.

“Our members voted overwhelmingly — yet again — for strike action. Those votes show — yet again — a clear rejection by train drivers of the ridiculous offer put to us in April last year by [train operators’ body] the Rail Delivery Group which knew that offer would be rejected because of a land grab for all the terms and conditions we have negotiated over the years would never be accepted by our members.

“We have given the Government every opportunity to come to the table but it is now clear they do not want to resolve this dispute. They are happy for it to go on and on.”

But will there be more train strikes on Saturday (May 11)?

Here’s what you need to know before planning your rail travel.

Will there be train strikes on Saturday?

The good news is no. Strikes have occurred this week, though, on the following days and services.

Tuesday, May 7  – c2c, Gatwick Express, Greater Anglia (which includes Stansted Express), Great Northern, Southeastern, Southern, South Western Railway including the Island line) and Thameslink.

Wednesday, May 8  - Avanti West Coast, Chiltern Railways, CrossCountry, East Midlands Railway, Great Western Railway, Heathrow Express, London Northwestern Railway and West Midlands Railway.

Thursday, May 9  - LNER, Northern and TransPennine Express.

There will, however, be an overtime ban on all train companies from Monday, May 6 to Saturday, May 11. 

What is an overtime ban and is it different from a strike?

An overtime ban is a form of industrial action where workers refuse to work overtime hours to put pressure on their employers during labour disputes. Trade unions commonly use this tactic to protest against unfavourable working conditions, pay, or other issues.

In the context of train strikes in the UK, an overtime ban could occur when railway workers, such as train drivers, conductors, or maintenance staff, refuse to work overtime shifts beyond their contracted hours. This can disrupt the normal operation of train services, particularly if overtime is relied upon to cover staffing shortages or to maintain regular service levels during peak times or emergencies.

An overtime ban differs from a strike in that workers continue to perform their regular contracted duties but refuse to work additional hours beyond that. In contrast, a strike involves workers refusing to work altogether, often leading to the complete shutdown of services or operations.

How will the overtime ban affect travel?

“On the days where full strike action is taking place, this is likely to result in little or no services across large areas of the network operated by the affected train companies,” the National Rail website says. “Services are also likely to be disrupted and start later on the day immediately following a full strike day.

“Passengers are warned to expect significant disruption and advised to plan ahead and check before you travel.”

You can check your journey for the industrial action dates with the National Rail Enquiries real-time  Journey Planner .

Are there more train or Tube strikes planned?

On Friday, May 3, RMT union members announced that strike action would take place affecting ScotRail services on some routes on the following weekends:

Saturday, May 8 and Sunday, May 19

Saturday, May 25 and Sunday, May 26

Saturday, June 1 and Sunday, June 2

No more Tube strikes are planned following the TSSA strikes on April 26.

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