mars wrigley tour

Mars opens doors on new Global Research and Development Hub in Chicago

The 44,000-square-foot facility constitutes a $42m investment in the candy producer’s future innovation..

Mars Wrigley’s historical relationship with history in Chicago dates back more than a century (William Wrigley Jr. introduced Juicy Fruit and Wrigley’s Spearmint gums in 1893). The 2024 opening of the Mars Global Research and Development Hub marks the latest chapter.

Visitors to the Mars Global Research and Development Hub are greeted with a mural that features the façade of the facility, adorned with graphic elements tying in the company’s famed products and its connections to the city of Chicago.

Amanda Davies—chief procurement, sustainability, and R&D officer at Mars—shared an overview of the new Global Research and Development Hub, the company’s innovation strategy, and more before the official ribbon-cutting ceremony.

Many of the Mars staff members awaiting the ribbon cutting sported limited-edition M&Ms Adidas sneakers. Apparently the exclusive footwear is in such short supply that some of the top-level executives are still awaiting pairs of their own.

Ribbon-cutting ceremonies typically involve oversized pairs of scissors. The opening of the Mars Global Research and Development Hub was no exception—for this occasion, the company procured a special golden pair of scissors emblazoned with the company logo.

R&D team member Teri Troxel showed off the Clean Nut Kitchen and Roasted Nut Room in the Mars Global Research and Development Hub. Troxel also told visitors about the network of 20,000 nut farmers the company works with around the globe.

A pass-through window connects the Roasted Nut Room, where various nuts are examined and tested, and the Clean Nut Kitchen (a controlled-environment space) of the Mars Global Research and Development Hub.

A Mars team member watches over a test back of caramel in the Prototype Kitchen of the Mars Global Research and Development Hub. In this space, fillings like caramel and nougat are tested, bar fillings are slabbed, and other recipes are evaluated.

In the Mars Global Research and Development Hub’s Prototype Kitchen, R&D team members often evaluate caramels, as well as other candy components and ingredients, to ensure they bear the desirable color, consistency, taste, and more.

A row of bars consisting of chocolate-enrobe caramel slabs await evaluation in the Prototype Kitchen of the Mars Global Research and Development Hub.

The Panning Room of the Mars Global Research and Development Hub features six drums, several with liners specially designed by the R&D team. Here, chocolate and other ingredients are tumbled in test batches of M&Ms and other confectionery items.

Peanuts are tumbled in a coating of chocolate inside one of the drums of the Panning Room in the Mars Global Research and Development Hub. Later the chocolatey nuts will also be coated with the signature M&Ms outer candy shells.

Mars staff watch rows of the peanutty base for a batch of Snickers Hi-Protein bars being formed, making their way to the guillotine that will cut them into pieces on the Mars Global Research and Development Hub’s bar line.

A flow wrapper sits idle, waiting for its turn in the action at the end of the Mars Global Research and Development Hub’s bar line. On the day of the visit, the line was working on a batch of Snickers Hi-Protein bars.

Near the conclusion of the tour, Mars Wrigley’s resident historian David Borghesani treated visitors to an overview of the history of chocolate, how cocoa journeys from bean to chocolate to Mars products, and how the company has evolved since its early days.

The tour of the Mars Global Research and Development Hub included a view of several historical photos and artifacts from the company’s history. Among the relics were vintage product packages, including this Spanish-language carton of Three Musketeers bars.

The guests who toured the Mars Global Research and Development Hub were sent home with an assortment of Mars Wrigley treats, including a pouch of Skittles only sold in China and Snickers bars in special packaging paying tribute to the company’s home city.

On January 18, Mars held a ribbon-cutting ceremony at its newest, and largest to date Global Research and Development Hub. Located in the city’s Goose Island area, the facility will host development of product and packaging innovation involving the company’s popular candy and snack brands, including Snickers, M&M’s, Twix, and others.

As Snack Food & Wholesale Bakery  chief editor, I was among the fortunate group of media members, local officials, area historians, and other visitors invited to attend a ribbon-cutting ceremony marking the official opening of the hub. The 44,000-square-foot facility includes a bar line, roasted nut kitchen, test kitchen, panning equipment, printing area, flexible pilot line, and even a store where visitors can procure candy and branded souvenirs.

Understandably, not all of the state-of-the-art facility’s features were on view or can be shared with SF&WB  readers. However, there was still a lot to see on our tour—for just a selection of the hub’s sights, scroll through the photos on this gallery.

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Jenni Spinner is the chief editor of Snack Food and Wholesale with more than 25 years of experience in business-to-business communications. She has written extensively about food production, safety and packaging; pharmaceutical drug development; concrete and masonry construction; and more. She holds a Bachelor’s in Communications from the University of Illinois. Jenni can be reached at [email protected] .

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Can You Visit the Mars Chocolate Factory? A Comprehensive Guide

• June 8, 2022
• Updated: February 1st, 2024
• Desserts and Baking Interesting

Overview of the Mars Chocolate Factory

Booking a visit, factory tour experience, safety regulations and guidelines, additional attractions or activities, references and external resources, how do i book a tour of the mars chocolate factory, what can i expect during the factory tour, are there any safety regulations or guidelines i need to follow during the tour, can i take pictures during the tour, are there any age restrictions for the tour, is the factory tour accessible for individuals with disabilities, can i purchase mars chocolate products at the factory, are there any other attractions or activities in the area that i can visit.

Nestled in the heart of Hackettstown, New Jersey, lies the iconic Mars Chocolate Factory, a symbol of confectionery excellence and innovation. This article aims to provide comprehensive information for those eager to embark on a fascinating journey into the world of chocolate production.

• Factory Tours: Mars Chocolate Factory offers guided tours at some of its manufacturing facilities around the world, including locations in the United States, United Kingdom, Germany, and Australia.
• Reservations: Tours are typically available by reservation only and may have limited availability. It’s important to check the Mars Chocolate Factory website or contact the specific factory you wish to visit for reservation information and availability.
• Tour Content: Factory tours usually include a behind-the-scenes look at the chocolate-making process, from the selection of cocoa beans to the packaging of finished products. Visitors may also have the opportunity to sample Mars chocolates and learn about the company’s history and commitment to quality.
• Age Restrictions: Factory tours may have age restrictions, with some locations allowing children as young as 6 or 8 years old to participate. It’s important to check the specific factory’s guidelines before booking a tour.
• Accessibility: Mars Chocolate Factory tours may not be fully accessible for individuals with disabilities. It’s advisable to contact the factory in advance to inquire about accessibility features and accommodations.
• Safety Precautions: Visitors may be required to wear protective clothing and adhere to safety guidelines during the tour. This may include wearing hairnets, gloves, and closed-toe shoes.
• Photography: Photography and videography may be restricted or prohibited in certain areas of the factory. It’s important to follow the factory’s guidelines regarding photography and videography.

The Mars chocolate company, renowned for its beloved brands such as M&M’s, Snickers, and Dove, has established a legacy of quality and customer satisfaction. The Mars Chocolate Factory in Hackettstown stands as a testament to the company’s commitment to excellence, employing over 1,200 associates and producing a significant portion of the M&M’s sold in the United States.

To experience the magic of chocolate creation firsthand, visitors can book a tour of the Mars Chocolate Factory. Reservations are essential and can be made through the company’s official website or by contacting the factory directly. Age restrictions and group size limitations may apply, ensuring a safe and enjoyable experience for all.

A tour of the Mars Chocolate Factory promises an immersive and educational adventure. Visitors are taken on a journey through the intricate process of chocolate production, witnessing the transformation of raw ingredients into delectable treats. Interactive exhibits and knowledgeable guides provide insights into the history, science, and art behind each iconic Mars chocolate brand.

To ensure the safety of both visitors and factory workers, adherence to safety regulations and guidelines is paramount. These regulations may include wearing protective gear, following designated pathways, and refraining from touching or consuming products during the tour. Visitors are expected to comply with these rules to maintain a safe and productive environment.

Beyond the factory tour, visitors can explore a range of nearby attractions and activities. The region offers historical landmarks, museums, and other chocolate-themed experiences, providing a well-rounded itinerary for a memorable trip.

The Mars Chocolate Factory tour offers a unique opportunity to delve into the world of chocolate production, uncovering the secrets behind beloved confectionery brands. With its captivating exhibits, knowledgeable guides, and strict adherence to safety regulations, the factory tour promises an enriching and unforgettable experience. Plan your visit to the Mars Chocolate Factory and immerse yourself in the delectable world of chocolate.

• CNNMoney: Mars Joins Fortune’s ‘100 Best Companies to Work For’ ( https://money.cnn.com/2016/01/20/news/companies/mars-fortune-best-companies/index.html )
• Business Insider: Take a tour of the Mars Chocolate office, where life-size M&M’s greet you at the door with free candy ( https://www.businessinsider.com/mars-office-2016-5 )
• Fodor’s Travel Talk Forums: Chicago Candy Factory Tour? ( https://www.fodors.com/community/united-states/chicago-candy-factory-tour-159408/ )
• The Daily Tour: Mars Chocolate Factory Tour ( http://thedailytour.blogspot.com/2013/01/mars-chocolate-factory-tour.html )

To book a tour, visit the Mars Chocolate Factory’s official website or contact the factory directly. Reservations are essential, and age restrictions and group size limitations may apply.

During the tour, you will journey through the chocolate production process, witnessing the transformation of raw ingredients into delectable treats. Interactive exhibits and knowledgeable guides will provide insights into the history, science, and art behind each iconic Mars chocolate brand.

Yes, for the safety of both visitors and factory workers, adherence to safety regulations and guidelines is paramount. These may include wearing protective gear, following designated pathways, and refraining from touching or consuming products during the tour.

Photography policies may vary, so it’s best to check with the factory in advance. Generally, photography may be allowed in designated areas, but certain sections of the factory may have restrictions due to safety or confidentiality concerns.

Age restrictions may apply to ensure the safety and enjoyment of all visitors. Typically, children under a certain age may not be permitted on the tour, and children of all ages must be accompanied by an adult.

Accessibility options may vary, so it’s advisable to contact the factory in advance to inquire about specific accommodations. The factory may have designated accessible routes, elevators, and facilities to ensure an inclusive experience for all visitors.

There may be a factory store or gift shop where you can purchase a variety of Mars chocolate products, including limited-edition items and souvenirs. Check with the factory to confirm the availability of a retail store on-site.

The surrounding area may offer various attractions and activities, such as historical landmarks, museums, or other chocolate-themed experiences. Research the region to discover additional points of interest that align with your preferences.

Related posts:

• What Mars Inc Does: A Comprehensive Overview
• Sweet Delights: A Journey Through the Variety of Mars Candy
• What’s Inside the Sugar Factory Drink? Unveiling the Sweet Sensation
• Where is Toblerone Factory Located? A Comprehensive Guide
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• REEL BUSINESS

Chicago to become Mars Wrigley’s largest innovation hub in the world

• By Reel Chicago
• June 20, 2022

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Mars Wrigley broke ground on a new, best-in-class, global research and development hub adjacent to the company’s existing Global Innovation Center on Goose Island.

Leaders from Mars as well as key Chicago stakeholders, including Michael Fassnacht , CEO, World Business Chicago, and Alderman Walter Burnett Jr. , gathered together to commemorate the milestone for the company.

This multimillion-dollar investment will make Chicago home to the company’s largest innovation hub in the world, creating a best-in-class workplace that will position Mars Wrigley to drive category-leading innovations for the company’s iconic global snacks and treats brands such as M&M’S, SNICKERS, TWIX, and more. The new facility will incorporate a test kitchen for developing new products, state-of-the-art pilot lines, and an area for breakthrough technology development.

At the event,  Chris Rowe , Global Vice President of Research and Development, Mars Wrigley, spoke to a crowd of more than 100 attendees about how the new hub reinforces Mars’ continued commitment to Chicago. “Mars has a long history here in Chicago, and we’re proud to continue our legacy of innovation in the Chicagoland area by breaking ground on our best-in-class global research and development hub for Mars Wrigley,” Rowe said. “As a leader in snacking and treating, we look forward to Chicago being the center of exciting, consumer-driven innovations that span the globe.”

“On behalf of Mayor Lightfoot and Chicago’sbusiness community, we congratulate Mars on today’s groundbreaking of its innovation center,” said  Michael Fassnacht , President and CEO of World Business Chicago, and Chief Marketing Officer, City of Chicago. “Chicago’s food innovation ecosystem is one of the fastest growing in the U.S. with record investments and innovation. We are grateful to Mars for its longstanding commitment to the Chicago community, and excited to see Mars help drive Chicago’s resonance for food innovation throughout the world.”

“Mars has been a respected part of the Goose Island community for the past 17 years,” said Chicago Alderman  Walter Burnett, Jr . “I am thrilled to see Mars deepen its commitment to Goose Island with the groundbreaking of this new facility.”

The investment will bring about thirty additional jobs to the Mars Wrigley Global Innovation Center, with jobs on the Mars Goose Island campus nearing 1,000. The project is slated to be complete by summer 2023.

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Take a peek inside mars wrigley's new research hub on goose island.

Corli Jay is a general assignment reporter for Crain's Chicago Business. She also focuses on media. Prior to joining Crain's in 2022, Corli was a freelancer and reporter for the Hyde Park Herald.

Mars Wrigley, the Chicago-based maker of Snickers and other famous confections, debuted its new research and development hub.

The 44,000-square-foot Global Innovation Center on Goose Island serves as ground zero for the company's global research and innovation.

At the $42 million snacking research and development hub, the sweets maker will test out new flavors and looks while focusing on "sustainable" ingredients in what it calls its future-focused mission. At the new site, the company's R&D team tests whether new creations can be made on a large scale in the centralized location.

With sustainability at its forefront, the facility is powered by 100% renewable energy that is fossil fuel-free, according to Mars. The center offers the research team more space to experiment with new flavors with rooms dedicated exclusively to the development of M&M centers, which are most famously filled with milk chocolate and peanuts.

"​​It's just a lot more resources and pans and having everything under one roof really makes it a lot more efficient. So it's a huge thing because, in the last room, we only had two pans, two of these pans to coat with chocolate. Now we have up to like 13," one scientist said of the M&M coating process during a tour of the facility.

In its testing kitchen, researchers get hands-on with nougat, caramel and chocolate to test new recipes. Considering itself to be an agricultural business — as it is one of the top five buyers of edible peanuts in the world — the new center includes roasted and raw nut rooms, where the science and tech team experiments with various nuts to produce new products.

Through its "bar belt," a conveyor belt that duplicates factory conditions, Mars works on perfecting the process of bringing the sweets to scale.

"​​This is much larger than actually any other pilot project that we have globally. Between having all the capability to do the small stuff, and all the handmade stuff all the way to the line, it's got quite a bit more capability than any of our other facilities do," said Matthew Kradenpoth, senior principal scientist at Mars.

Mars began construction for the expansion of its Goose Island operations in 2022. The site employs roughly 600 people, with the new hub adding another 30 jobs. The innovation hub adds to the high growth in food tech and food industry production in Chicago. According to a report by World Business Chicago, Chicago's food industry came in at No. 1 for gross domestic product and absolute growth in 2022, while Illinois innovates slightly above the national average.

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News 12 gets behind-the-scenes look at Mars Wrigley headquarters in Newark

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