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Immigration bureau says e-Travel system full rollout to start on April 15

The full implementation of the e-Travel System will begin on April 15

FILE PHOTO: Departing passengers line up at the immigration counters of the Ninoy Aquino International Airport (Naia) before boarding their respective flights in this 2017 file photo. INQUIRER FILES

MANILA, Philippines — The full deployment of the e-Travel System will begin on April 15 for inbound and outbound passengers, the Bureau of Immigration (BI) said Friday.

E-Travel System is an online site where travelers can declare their arrival and health information, which aims to streamline traveling to and from the Philippines. It was initially launched in December 2021.

The BI said this new system would replace traditional paper-based registrations in Philippine airports for local and international travel.

“Not only does this speed up immigration clearance, [but] this initiative also ensures interoperability among border management agencies and saves government resources,” BI Commissioner Norman Tansingco said in a statement.

Under the e-travel system, arriving passengers must register to the portal within 72 hours before their scheduled arrival time.

Departing passengers must also register within 72 hours but not less than 3 hours from their scheduled departure.

Tansingco reiterated that paper-based registration would only be offered to passengers incapable of using the e-travel system in case the portal is inaccessible. He also noted that the e-Travel portal is free of charge. —Maria Liezl Projella, trainee

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BOC and other agencies introduce the eTravel Customs System for streamlined border control

The Bureau of Customs (BOC) has achieved a significant milestone in bolstering national security and streamlining customs procedures as the BOC collaborated with key stakeholders to introduce the E-Travel Customs System yesterday, November 21, 2023. This innovative system, launched at Ninoy Aquino International Airport Terminal 1, is a joint effort with the Bureau of Immigration (BI), the Banko Sentral ng Pilipinas (BSP), the Anti-Money Laundering Council (AMLC), and the Department of Information and Communications Technology (DICT).

The integration of the Electronic Customs Baggage Declaration Form (e-CBDF) and Electronic Currencies Declaration Form (e-CDF) into the BI’s eTravel System represents a pivotal step in digitizing data collection processes for travelers and crew members arriving in and departing from the Philippines. This collaborative initiative aims to optimize border control, enhance health surveillance, and facilitate economic data analysis.

The E-Travel Customs System, a unified digital data collection platform, simplifies the passenger experience at airport terminals. Notably, its key feature is the Electronic Customs Baggage and Currency Declaration interface, formerly part of the BOC’s I-Declare System, introduced on June 29, 2022.

Travelers and crew members can now utilize a user-friendly and single web portal which integrates the border control requirements of the Bureau of Immigration, Bureau of Quarantine, Bureau of Customs and the Bangko Sentral ng Pilipinas. This enhances the overall passenger experience and enables the BOC to receive advance information for effective risk profiling. Additionally, timely sharing of information with AMLC and BSP strengthens the nation’s commitment to combat money laundering and ensure financial security.

In closing, Bureau of Customs Commissioner Bienvenido Y. Rubio expressed confidence in the E-Travel Customs System’s potential to revolutionize customs processes, stating, “This collaborative initiative demonstrates our commitment to innovation and efficiency in customs management. The E-Travel Customs System will play a pivotal role in ensuring the security of our borders and fostering a seamless travel experience for all. We are dedicated to advancing our customs practices, aligning with global standards, and safeguarding the interests of our nation.” The Commissioner extends appreciation to the BI, DICT, BSP and AMLC for their invaluable partnership in achieving this milestone.

The E-Travel Customs System is a testament to the government’s dedication to providing cutting-edge solutions for border control, aligning with international standards, and advancing towards a more secure and efficient customs environment. The collaborative efforts of the BOC, BI, AMLC, BSP, and DICT signify a commitment to innovation, ensuring that the Philippines remains at the forefront of modern customs practices.

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BI's e-Travel System to roll out on April 15

A faster and more convenient immigration procedure via e-Travel System will be implemented by the Bureau of Immigration (BI) starting April 15.

In a press release, BI Commissioner Norman Tansingco said the e-Travel System is a single data collection platform for arriving and departing passengers. It aims to establish an integrated border control, health surveillance, and economic data analysis.

“All passengers and crew members arriving into the Philippines are required to register through etravel.gov.ph not earlier than 72 hours from their intended arrival,” BI said.

It added that those who will fail to do so may be assisted by airline staff upon their arrival and before assessment by the Bureau of Quarantine (BOQ).

As a replacement of the paper-based departure cards, only outbound Filipino passengers are required to register in the e-Travel System 72 hours but not less than three hours from their scheduled departure from the Philippines.

Departing Filipino passengers who will fail to register or update their e-Travel record may do this before undergoing immigration inspection or may fill out departure cards which are readily available inside the immigration area.

"The paper-based arrival and departure cards can only be used by passengers who are incapable of e-Travel registration and in the event that the e-Travel site is inaccessible,” said Tansingco.

He then clarified that registering and updating in the e-Travel portal is free of charge and fake sites who charge may be reported to the Cybercrime Investigation and Coordinating Center (CICC).

"Not only does this speed up immigration clearance, this initiative also ensures interoperability among border management agencies, and saves government resources,” he added.

The system is an initiative of a sub-technical working group of the Inter-Agency Task Force (IATF) chaired by the BI. It is a joint project of the agency with the Department of Information and Communications Technology (DICT), the Department of Tourism (DOT), the Bureau of Quarantine (BOQ), the Bureau of Customs (BOC), the Department of Health (DOH), the Department of Transportation (DOTr), the Department of Justice (DOJ), and the National Privacy Commission (NPC).

The platform was initially launched in December and initially rolled out at the arrival area and was expanded to cover departing travelers. —Sherylin Untalan/AOL, GMA Integrated News

PH's e-Travel System begins full implementation on April 15. Here's how to register

By Jovelyn Cullado Published Apr 15, 2023 9:16 am

Good news, byaheros: You can now expect to spend less time navigating Philippine airports as the Bureau of Immigration has begun the full implementation of the country's e-Travel System today, April 15.

The electronic travel system aims to streamline the country's immigration procedure by providing travelers and crew members entering and departing the country an option to fill out their departure cards, in addition to health declaration forms, online before arriving at the airport.

The e-Travel System was initially launched in December of last year as a replacement for the paper arrival card and One Health Pass travelers must accomplish for immigration clearance.

BI Commissioner Norman Tangsingco said that the inclusion of the departure form is part of the country's way to integrate border control, health surveillance, and economic data analysis in a single data collection platform.

"Not only does this speed up immigration clearance, this initiative also ensures. interoperability among border management agencies and saves government resources," the commissioner explained in a statement .

Since the new system moves toward a paperless procedure, travelers and crew members entering and leaving the Philippines must register their travel information at https://etravel.gov.ph / before leaving or arriving the country .

Here's a step-by-step guide on the process:

1. Once you're on the website, begin your registration by supplying the following details: t ype of passport, t ravel type, t ransportation type, d ate of departure, and e-mail address.

2. Proceed to create a personal profile that contains the following:

Passport number
Citizenship
Country of birth
Mobile number

3. Provide the address of your permanent residence, including the country and municipality.

4. Proceed to register your travel information:

Date of departure
Country of destination and destination address
Purpose of travel
Traveler type
Name of airline and flight number
Airport of departure

5. Lastly, confirm the details specified on the summary of your registration then submit.

After you have submitted the necessary information, the system will generate a QR code, either in green or red, as proof of registration. Take note that you must download, take a screenshot of it, or print it before presenting it to the attending staff upon boarding or arrival in the country.

A green QR card says that you are safe to travel since you have registered and completed the necessary documents. Then, you will be guided to the express lane where your card will be scanned and the immigration officer will confirm your flight details. At this point, there is no need to undergo an interview or present physical copy of documents.

On the other hand, a red QR card means that you have missed one or some documents. You will then be required to manually update your documents and undergo an interview at the airport to determine whether you are safe for travel.

Also, the interview is a measure to determine if you will be quarantined or need to undergo a rapid Antigen test.

Remember that the QR code can only be used once and not repeated times. This is to ensure that the system still complies with the Data Privacy Act.

If you happen to input wrong information in the e-Travel platform, you may still change them as long as you are not processed, verified, and tagged by border health officers. Just click the “Edit Registration” on the website and change the wrong information and details.

Only Filipino passengers departing the country are required to register "72 hours but not less than three hours from their scheduled departure," the BI said.

Meanwhile, those who failed to register or update their e-Travel record may do so online before undergoing immigration inspection or may fill out paper departure cards at the immigration area.

Tangsingco noted, though, that "the paper-based arrival and departure cards can only be used by passengers who are incapable of e-Travel registration and in the event that the e-Travel site is inaccessible."

Prior to the update on the e-Travel System, the Tourism Infrastructure and Enterprise Zone Authority (TIEZA) expanded its website to allow travelers to pay their travel tax online before their scheduled flights.

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Philippines to roll out unified e-Travel QR Code for seamless travel

Starting may 10.

Passengers arriving in or departing from the Philippines will soon experience a seamless customs process with the upcoming implementation of a unified QR Code in the e-Travel System.

Starting on May 10, the Bureau of Customs (BOC) and the Department of Information and Communications Technology (DICT) will roll out a single QR Code across all international airports in the country.

The BOC said that passengers can now fill out electronic forms online before their trip using either the e-Travel website or the eGovPH app, up to three days prior to their arrival or departure.

Each passenger will receive a QR code for travel clearance. When they arrive or depart, they need to show their passport to the Immigration Officer for registration and the QR code to the Customs Officer for clearance.

Arriving passengers must complete the electronic Customs Baggage Declaration Form, while passengers carrying more currency than allowed must fill out the electronic Currencies Declaration Form, whether arriving or departing.

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BOC, DICT rolls out e-Travel Customs System

Joel R. San Juan
May 9, 2024
2 minute read

THE Bureau of Customs (BOC) and the Department of Information and Communications Technology (DICT) have launched the e-Travel Customs System in all international airports to enable passengers to declare their baggage and currencies electronically.

The BOC announced on Thursday that one QR code per passenger, whether arriving or departing, shall be used in the e-Travel System starting Thursday, May 10, for a “seamless travel clearance.”

Through the e-Travel system, passengers can now fill out the electronic versions of the Customs Baggage Declaration Form (e-CBDF) and Currencies Declaration Form (e-CDF) using the e-Travel website at https://etravel.gov.ph/ or by downloading the eGovPH application.

Passengers must complete the electronic forms within 72 hours, or three days, before arriving or departing from the Philippines, the BOC noted.

All passengers entering the country must complete the e-CBDF form, while those leaving the country who are bringing in or taking out more foreign or local currency than permitted must fill-out the e-CDF form.

Upon arrival or before departure, the BOC said that passengers must present their passports to the Immigration Officer for e-Travel registration confirmation and the QR Code to the Customs Officer for clearance.

In addition, the BOC reminded the public of its strict enforcement of the regulations on cross-border transfer of currencies.

Any person bringing in or taking out of the Philippines US$10,000 or its equivalent is required to declare the entire amount brought into or taken out of the Philippines in the e-CDF.

As for the Philippine currency, a person is only allowed to bring into or take out of the Philippines an amount not exceeding P50,000.

A written authorization from the Bangko Sentral is required for amounts above the limit, and the entire amount brought into or taken out of the Philippines must be declared in the e-CDF, the BOC said.

The BSP permits cross-border transfer of local currency exceeding the limit only for the purpose of testing/calibration/configuration of money counting/sorting machines, numismatics (collection of currency), and currency awareness.

“Violation of the rules on cross-border transfer of currencies or false declaration or non-declaration of Philippine or foreign currencies shall result in confiscation by Customs authorities,” the BOC warned.

The BOC said that the BSP does not issue a written authorization upon arrival or after confiscation of the excess currency.

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ICYMI: Immigration to stop issuing arrival stickers to Filipino passengers

I CYMI, Filipino passengers won’t be issued arrival stickers anymore when using e-gates in airports, the Bureau of Immigration (BI) said.

In an advisory on March 21, the BI said the new policy takes effect starting April 1.

“Consistent with the Bureau's mandate to deliver effective and efficient immigration service, all are hereby informed of the discontinuance of arrival stickers for Filipino passengers processed through E-GATES at all international ports of entry,” it said.

Filipino passengers would receive arrival confirmation through the email address provided in the government’s eTravel system.

Still, they may request a BI arrival border stamp, which would be affixed to their passports.

The agency also urged passengers to register, if not update their information, in the eTravel system at least 72 hours before the intended travel “for speedy processing.”

To date, the BI is integrating airline data with the e-gates to streamline the process for passengers.

The agency previously said that it’s emulating practices in other countries.

This article ICYMI: Immigration to stop issuing arrival stickers to Filipino passengers was originally published in PhilSTAR L!fe

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Russia, Ukraine and Belarus

Chat on New Visa Appointment System - Moscow Embassy

By P.A.T July 19, 2011 in Russia, Ukraine and Belarus

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Sergi9 110

I am guessing this is for non-immigrant VISA's?

AmyWrites 593

What new visa system? Wasn't that postponed till December 25?

AKguy 1

I'm curious about this too. We're heading back over there in September.

11/13/2009 -- Mailed I-129F

11/17/2009 -- Received NOA 1

02/10/2010 -- NOA 2 Mailed

02/16/2010 -- NOA 2 Received (via email)

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07/20/2010 -- Entrance to USA POE Anchorage

08/21/2010 -- Wedding

11/04/2010 -- Mailed AOS

01/25/2011 -- AOS Interview - SUCCESS

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Now I understand. Visa agreement

The announcement is actually right at the top (very easy to miss) of the Fiancee visa page.

http://moscow.usembassy.gov/fiancee.html

1HappyGuy 45

About the live chat. Is that 3:00 PM Moscow time, eastern time, pacific time or Hawaii time?

I would assume it's Moscow time since the Embassy is in Moscow and the target audience is in Russia.

The announcement is actually right at the top (very easy to miss) of the Fiancee visa page. http://moscow.usembassy.gov/fiancee.html

So I guess that is a Yes its for non-immigrant VISA's.

Derek & Rita 6

So wait a sec, this means I can get a visa that is multiple entry, valid for 36 months? That is so awesome.

So, did anyone here participate in the live chat in Moscow?

"Attention!

All Immigrant Visa applicants scheduled for an interview on or after September 1, 2011 MUST comply with updated processing requirements. For complete instructions, click here: “INTERVIEW PREPARATION USEFUL HINTS" ( http://moscow.usembassy.gov/root/pdfs/iv-packet4-eng.pdf ). This link provides the most accurate and complete information to help you prepare for your interview, including how to update your contact information, register for delivery of your visa, and a list of everything you need to bring with you to the interview."

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Immigration rally planned in Moscow

More than 2,500 people gathered for the Women’s March on the Palouse on Jan. 21 at East City Park in Moscow.

Becky Dueben, a founding member of Palouse ProActive, said she thinks that turnout can be matched or even surpassed Saturday at the park during a second rally being called “Beyond the Ban: Stand with Immigrants.”

The rally, which is being hosted by Palouse ProActive, a nonprofit organization started in November, will be held from 1-3 p.m. Dueben said the rally is intended to support immigrants affected by President Donald Trump’s executive order banning travel from seven predominantly Muslim countries.

“To be a Muslim here on the Palouse and hear our federal government talk about Muslims in the way they have been talked about, we wanted them to know that at the local community we stand in full support,” Dueben said.

She said Palouse ProActive was approached by several concerned residents, including a group of Iranians, who wanted to do something in response to the executive order.

Dueben said people can no longer remain quiet.

“What inspires me more than anything is the need to speak out and speak up,” Dueben said. “And I have to tell you, if I was the only person to show up in East City Park Saturday at 1 p.m., then I’m showing up.”

Dueben said she attended the Women’s March in Spokane with her husband, two daughters and some 8,000 other people.

“It was stirring and amazing and I’m just so glad that my daughters got to be there and hear these people speak,” Dueben said.

She said Palouse ProActive is still lining up speakers for Saturday’s rally.

Ken Faunce, chair of the Moscow Human Rights Commission, said he will attend the rally because he wants to support immigrants throughout the community and the nation.

He said the ban instituted by Trump is “immoral and un-American.”

“It’s very selective,” Faunce said. “It’s racist and is Islamophobic.”

Faunce spoke at the Women’s March on the Palouse.

“It was outrageously inspiring and moving and to see all those people motivated,” Faunce said.

Palouse UPstanders, a new group with the mission to prevent violence and harassment, is supporting the rally, Dueben said.

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E-gates back online after chaos at Heathrow and other UK airports

Home Office rules out cyber-attack as a cause of technical outage that delayed thousands of passengers at passport control

The e-gates failure that left thousands of passengers queueing at UK airports has been resolved, the Home Office has said while ruling out a cyber-attack as a cause.

Airports said passengers could expect to travel smoothly again on Wednesday after widespread delays on Tuesday evening owing to a nationwide technical outage affecting UK Border Force e-gates.

Heathrow, Gatwick, Stansted, Edinburgh, Birmingham, Manchester and Bristol airports all confirmed problems with passengers being processed through the border on Tuesday.

Border officials were left to manually process all travellers instead. Pictures shared on social media showed long queues forming at passport control at several airports.

A Home Office spokesperson said on Wednesday: “E-gates at UK airports came back online shortly after midnight.

“As soon as engineers detected a wider system network issue at 7.44pm last night, a large-scale contingency response was activated within six minutes.

“At no point was border security compromised, and there is no indication of malicious cyber-activity.” Heathrow airport’s X account also confirmed soon after midnight that systems were running as usual.

Manchester airport said a dedicated team and customer services staff were supporting passengers while UK Border Force fixed the problem.

Among delayed passengers were Sam Morter, 32, who arrived at Heathrow from Sri Lanka, said it was “pandemonium” when he got to passport control in Terminal 3, where all of the E-gates had blank screens.

He told the PA news agency: “There was a lot of Border Force officials running and scrambling around. Four or five went to man the posts and start processing the UK passports manually.

“But at the same time, hundreds of passengers started to flood into passport control, so it all of a sudden became chaotic and they couldn’t cope with the number of the people coming in.

“We weren’t given any information. There was no information on the Tannoys or from staff.”

Another affected traveller wrote on X: “Long queues at Heathrow airport where passengers are being held at arrivals for a system failure. Been here already 1 hour and the queue is only getting bigger. No communication given to anyone on what is the timeframe to sort this out.”

Another person posted video footage of the chaos and wrote: “No e-gates working. This is the current queue in Gatwick airport with lots of children and no water.”

One X user at Heathrow wrote: “Been stood here over an hour! My taxi has cancelled and at this rate I’ll be too late for a train.” Another wrote: “My daughter has been waiting in a queue for over 2 hours now after a 12-hour flight.”

There are 270 automated gates in total at 15 air and rail ports in the UK, using facial recognition to allow people to enter the country.

Passengers were already facing disrupted journeys to and from airports owing to industrial action affecting train services across the UK throughout this week until Saturday.

Border Force workers also staged a four-day strike at Heathrow in a dispute over working conditions last week.

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Moscow top hotels

Lots of people dream to visit famous Russian museums and galleries like the Kremlin or Kolomenskoe Museum, the Cosmonautics Museum, the Home-museum of M. Gorky or the State Tretyakov Gallery. The beauty of Moscow parks draws attention of a lot of foreigners in every season of the year. Thousands of people come to the city to see incredible Orthodox churches and monasteries with their own eyes. For whatever reason, tourists visit Moscow, they need a good place to stay tonight. Nowadays the capital city has over fifteen hundred hotels. Let’s take a look at the list of the best hotels in Moscow.

The Lotte Hotel Moscow

It is one of the best and luxurious hotels in Moscow. The 5-star Lotte Hotel is located at the junction of Novy Arbat Street and the Garden Ring. It is a short walk away from the numerous attractions and souvenirs shops. All guestrooms and suits in the hotel are consistent with the highest international standards and offer a full range of modern technical amenities, elegant interior design and a stunning view of the city and the Moskva River below. The guests can relax at the hotel’s spa, a fitness center with sauna or an indoor swimming pool. It is a prime location not only for leisure, but also for business. The 5-star inn has six state-of-the-art conference halls for business guests. The Lotte Hotel is known for its grand French restaurant and a Michelin-starred chef Pierre Gagnaire. For the Japanese food admirers there is another restaurant, MEGU, that introduce exquisite cuisine.

The Four Seasons Hotel Moscow

The hotel is situated in the heart of the historic district of Moscow. It is a modern replicas of the famous Hotel Moskva, opened in the first half of the last century. The 5-star inn offers luxury suites and refined rooms with views of the Red Square, the Kremlin and St. Basil’s Cathedral. Each room is air-conditioned and has high speed wireless Internet, a flat-screen TV with cable programming, an Ipad and Nespresso coffee machine. Besides chic accommodations, the guests of one of the best hotels in Moscow can rest by a classy spa, a 24-hour fitness center and a pool. The Four Seasons Hotel has five gourmet restaurants and bars for real foodies. All tourist can taste Russian and International cuisine there. To hold the business events, the luxury inn offers some huge meeting rooms with natural daylight. A ticket service and a luggage storage are among the other hotel’s amenities.

The StandArt Hotel Moscow

This 5-star inn is the first Design Hotels member in Russia. This Art Nouveau building impresses with its originality. The retro-futuristic style of the rooms satisfies even the most demanding guests. The famous Russian artist Stanislav Tratsevskiy designed all accommodations of the hotel. The StandArt provides more than a hundred rooms and suites, some of which have a mind-blowing view of Pushkin Square and Tverskoy Boulevard. The Red Square, the Kremlin and Rossiya Theatre are only a few minutes’ walk away. The hotel is not so far from Sheremetyevo International Airport. The property features an unusual restaurant Yura, a thermal spa with sauna, modern fitness center with a personal training options and yoga area, a pool and a massage service. Each room has a flat-screen mirror TV with satellite channels, a capsule coffee machine and a minibar. All the furniture was exclusive designed by a well-known Italian textile design company Etro.

The Radisson Collection Hotel Moscow

The hotel is situated in the center of the capital city. Lots of the most popular attractions in the city are close to this inn. Convenient traffic interchange allows to get to the biggest airports quickly enough. This luxury 5-star hotel offers an indoor pool and a large fitness facility, state-of-the-art spa center, a 24-hour Lobby Bar and a few restaurants that are famous for their unique cuisine. At the Radisson Collection Hotel all accommodations are complete with free Wi-Fi, a flat-screen TV, cable programming, air conditioners, a minibar and a safe. The guestrooms are decorated in exquisite classical style. Many suites have a wonderful panoramic view of the city. For families with children the hotel has special rooms. In addition, one of the best hotels in Moscow has also ten yachts for those who want to see the Moskva River up close.

Ararat Park Hyatt

The hotel is located in the heart of Moscow, near the Bolshoi Theatre, the Kremlin, the Red Square and TSUM Department Store. Close to Ararat Park Hyatt there are four big metro stations. The world-class hotel features include a modern Spa and Health Club, a fitness center, a heated indoor pool, steam bath and dry sauna, cooking classes for relaxation, a juice bar and some restaurants. Enoki Sushi Bar provides guests with the opportunity to discover Japanese cuisine. The hotel’s accommodations are designed by Tony Chi, a famous American interior designer. Tastefully furnished guestrooms feature electronic smart home management system, Illy coffee machine, an iPod and wireless Internet.

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Travel chaos at airports across UK - as London and Manchester confirm nationwide border issue

Both Stansted and Gatwick airports said the issue was related to e-gates at passport control.

By Claire Gilbody Dickerson, news reporter

Tuesday 7 May 2024 23:08, UK

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Airport chaos across UK as border system down'

Chaos has been reported at airports across the UK - as several airports have confirmed a nationwide border issue.

A Heathrow spokesperson said: "Border Force is currently experiencing a nationwide issue which is impacting passengers being processed through the border.

"Our teams are supporting Border Force with their contingency plans to help resolve the problem as quickly as possible and are on hand to provide passenger welfare. We apologise for any impact this is having to passenger journeys."

UK airports confirmed to be affected by Border Force issue

London Heathrow

London Gatwick

London Stansted

Southampton

Follow latest: 'Queues only getting bigger' after London and Manchester a irports confirm nationwide issue

Manchester Airport also confirmed that the UK Border System is down as part of a nationwide outage.

Bristol Airport said on X it had also been affected by the issue as it warned passengers that "e-gates are not available and wait times may be longer than normal".

A spokesperson for AGS Airports which operates Aberdeen, Glasgow and Southampton airports has told Sky News they are impacted by the nationwide outage of the UK Border system.

The flights schedule means they are not currently affected by any queues, but Glasgow airport is due to have international arrivals later this evening.

The spokesperson said that if the situation continues they would expect passengers to be affected at Glasgow airport but contingency plans are in place and extra staff will be on hand to assist passengers.

A London Gatwick spokesperson said: "Some passengers may experience delays at immigration due to a nationwide issue with UK Border Force e-gates.

"Our staff are working with UK Border Force - who operate passport control including the e-gates - to provide assistance to passengers where necessary."

It said its teams are working to assist passengers in the airport.

Seems to be a UK nationwide airport system crash. No e gates working. This is the current queue in Gatwick airport with lots of children and no water #welcometotheuk pic.twitter.com/ckT21gJYXx — Rosie (@rxsiebo) May 7, 2024

A passenger at Gatwick Airport posted a video of the queues, saying on X that there were "lots of children and no water".

At Gatwick airport, the queue is over an hour long, with people being given no information on how long it may take for them to get through passport control, Sky News understands, while getting people on trains into London has also become an issue.

One passenger at Heathrow Airport said they had already been in the queue for an hour and it was "only getting bigger".

They added there had been "no communication" on how long it may take to resolve the issue.

Sky News correspondent Sadiya Chowdhury, reporting from Heathrow Airport, said one passenger had been in a queue for about three hours.

Last year, at the end of May, there were similar problems with e-gates and it took a day to resolve the issue as human officers had to check people's passports while the automated machines were out of service.

The country's air traffic system also suffered issues in August 2023 when a technical problem disrupted the National Air Traffic Service for several hours.

Long queues at Heathrow airport where passengers are being held at arrivals for a system failure. Been here already 1hour and the queue is only getting bigger. No communication given to anyone on what is the timeframe to sort this out. #welcomeback #heathrow #london #england pic.twitter.com/1BR71tetJh — A N D Y (@A_N_D_Y_3) May 7, 2024

Stansted Airport said on X: "UK Border Force is experiencing nationwide issues affecting e-gates at a number of airports, including London Stansted."

They said in a statement to Sky News: "Our operational and customer service colleagues are supporting passengers while UK Border Force and the Home Office fix the issue."

Queues seen at Manchester Airport. Pic: @GoggleBizTog

Edinburgh Airport said: "Border Force is experiencing a nationwide technical outage affecting UK airports.

"Although not in a peak arrivals period, some passengers may experience longer than normal waits at the Border while UKBF works to fix the issue." It added: "Thank you for your patience."

A Home Office spokesperson said: "We are aware of a technical issue affecting e-gates across the country.

"We are working closely with Border Force and affected airports to resolve the issue as soon as possible and apologise to all passengers for the inconvenience caused."

The disruption comes after Border Force workers staged a four-day strike at Heathrow in a dispute over working conditions last week.

The union said the workers were protesting against plans to introduce new rosters they claim will see around 250 of them forced out of their jobs at passport control.

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