travel agency credit card authorization form

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Credit Card Processing 101 for Travel Agencies

If you’re a travel advisor, one of the most significant touchpoints for legal risk involves how you handle client payment information. As the booking agent for hotels, resorts, tour operators, cruise lines, and airlines, you’re not the actual provider of travel services, but you’re still on the hook for payments you make with suppliers or which you process yourself.

There are two primary ways travel advisors can make payments for a client's trip that we'll cover:

• Direct Payments: One way is to accept payments directly from the client and then pay the suppliers from the agency's business bank account .
• Credit Card Authorization: The second way is to use a PCI-compliant credit card processing program to make payments with the clients' credit card.

If a client disputes a charge with their bank, the amount of that disputed charge could come out of your pocket, so it’s a good idea to make sure you’ve got processes in place to protect you.

Accepting Direct Payment from Clients

There’s a significant amount of legal risk attached to accepting payments for tours, cruises, hotels and resorts, and airfare directly from clients.

Accepting direct payments from clients is the exception, not the rule. Why? There’s a significant amount of legal risk attached to accepting payments for tours, cruises, hotels and resorts, and airfare directly from clients.

Due to this inherent risk, most host agencies prohibit their clients from taking payments for travel products directly from travelers. For agencies that don’t have that restriction, there are two primary reasons advisors might accept direct payments for travel from clients:

1. Net Rates: Some agencies take net rates from suppliers, which they mark up and re-sell to their clients.

2. Bundling Payments from Different Suppliers: Agencies may bundle payments from different suppliers and run the charge through their accounts to charge one price to the client, in one transaction.

If you do either of these things, you may be treading into “tour operator” territory , and you’re definitely taking on additional legal risk. If you’re an agency that does this, you should make sure that you’re not in violation of your obligations to your host agency if you have one.

If you’re thinking of using Paypal or Square, think again. Those payment processors’ terms of service specifically exclude high-risk transactions.

You’ll also want to make sure that you have a merchant account with a payment processor that is approved for high-risk charges since travel is considered a high-risk industry – and those merchant accounts may be expensive and difficult to get.

If you’re thinking of using Paypal or Square, think again. Those payment processors’ terms of service specifically exclude high-risk transactions. You’ll also want to make sure that your Errors and Omissions coverage will allow you to make direct payments.

Do these considerations apply to service and/or consultation fees?

You don’t need a high-risk payment processor to run a charge for service or consultation fees.

None of the above about accepting direct payment applies to planning or service fees. Fees aren’t payments for actual travel – they’re payments for professional services. You don’t need a high-risk payment processor to run a charge for fees.

Your host may allow you to accept fee payments directly. There’s much less legal risk attached to taking a direct payment for fees so long as you’re in compliance with your hosting agreement and Seller of Travel laws .

You can absolutely accept a direct payment for fees and feel good about that. But if you’re running payments for tours, cruises, hotels, and airline tickets through your bank account, that’s another matter, and you should be aware that you’re taking on considerable risk.

Can I Accept Direct Payments as a Hosted Advisor?

If you’re a hosted advisor, your contractual obligation to your host agency likely prohibits you from accepting direct payments from your clients (possibly with the limited exception of service fee payments .)

There’s a reason for that. If the money a client pays flows through your bank account, you’re taking on a lot of potential liability. T he cleanest way to make payments to a supplier is to use your client’s card to make a payment directly with a supplier. For that, you’re going to need a rock-solid credit card authorization, and you’ll need to get one for each and every charge.

Using a Credit Card Authorization Form

Many advisors will take a credit card number over the phone, or accept an email authorization . . . Here’s why that’s a problem.

Even if you have a great relationship with your clients, you shouldn’t cut corners when accepting payment authorizations. Many advisors will take a credit card number over the phone, or accept an email authorization from the client saying, “Just charge my card that you have on file.”

Here’s why that’s a problem.

If your client decides to dispute a payment that you made with their card, they’re essentially telling their bank that it’s a fraudulent charge. In this scenario, the supplier is going to need to see proof from you that you had authorization from the client to make that charge using that card. If you can’t provide sufficient proof of authorization to the supplier, the supplier can’t defend the chargeback, and it’s likely that you’ll be debited for the amount of the disputed charge.

That’s why you should be getting an authorization for every single charge you make using your client’s credit card. The authorization should accomplish three things:

1. Identify the card being used

2. Indicate the amount of the charged

3. Include the date of the authorization

Additionally, the credit card companies are now requiring that the client agrees to the booking terms and conditions at the time of authorization and that the cancellation and refund policies are brought to the client’s attention at the time the payment is made. That’s a lot of info to put into a credit card authorization statement, but you’ll need one for every transaction you put through.

Using a Tech Tool for Credit Card Authorizations

A good tool gives you the ability to send a detailed invoice for client approval and allows you to save a record of all client authorizations in your system.

Since you’ll need to get an authorization for each transaction you process, it’s worth considering investing in a technology tool that will make it easy for you to get those authorizations. This will make it easy for your clients to authorize those charges.

A good technology tool gives you the ability to send a detailed invoice for client approval and allows you to save a record of all client authorizations in your system.

You might have to subscribe to a CRM platform in order to access those tools — but consider it a cost of doing business. Spending $50 a month for a tool that protects you is a lot more affordable than losing a credit card chargeback and having to pay for $10,000 of your client’s vacation.

When you’re looking at those tech tools, make sure that it complies with PCI (Payment Card Industry) data compliance standards. Taking a card number by email or (even worse) text message, or storing card numbers in an unencrypted spreadsheet or database is extraordinarily risky.

If your unencrypted system for storing and holding numbers gets hacked, your clients could become victims of identity theft, and you could wind up having to pay a lot of money to comply with laws governing the clean-up in the aftermath of a data breach. Again, investing in a PCI-compliant tech tool is a no-brainer. My recommendation? Spend the money, learn how to use it, and use it consistently.

About Those Terms and Conditions

Remember how we mentioned your terms and conditions when we talked about credit card authorization language? Well, maybe we were putting the cart before the horse, but … You do have a terms and conditions document, don’t you? If not, now’s the time to put something in place.

Your terms and conditions statement is the baseline for every trip you book for your clients. You'll want to have your clients affirmatively agree to your terms when booking travel for them — either as part of a client agreement, when authorizing credit card payments, or both.

The terms and conditions you have in place will protect your business from all sorts of legal risk, everything from complying with government regulations to limiting your liability for supplier errors to making advisories to clients about risks of travel…and much more.

Where chargebacks are concerned, one of the provisions that you’ll want to put in your terms is a provision where your client agrees that they won’t dispute charges they have authorized, except in cases of fraud. Obviously, you can’t restrict a client from disputing fraudulent charges, but if they’ve authorized you to pay the supplier for their vacation, and then they try to dispute the charge, you don’t want the amount of that charge coming out of your pocket.

In a high-risk industry, a one-size-fits-all approach is not going to be as useful as having something fine-tuned to the specifics of your business.

If your clients have agreed to such a provision in your terms document, you could (if you needed to) go to court to recover the amount that you were damaged. Essentially, you’d show the court your terms, where the client agreed to those terms, where the charge was authorized, and proof that you were damaged. Obviously, no one wants to be in the position of having to sue a client, but if you have a client that disputes a significant charge as a way of getting out from under a supplier policy they don’t like, you shouldn’t have to pay for that.

If you don’t have a well-crafted terms and conditions document already in place, it’s time to fix that. There are some cookie-cutter documents and templates floating around out there, including some that you can purchase. But I have a strong view that in a high-risk industry, a one-size-fits-all approach is not going to be as useful as having something fine-tuned to the specifics of your business.

A business that does a lot of school groups will need slightly different terms than someone who books a lot of adventure travel. Before you spend money buying a cookie-cutter document, consult with an attorney who knows the travel and tourism industry about what it would take to protect your business adequately. ASTA has an attorney-referral program , and the attorneys in that program all offer complimentary consultations to ASTA members, as well as discounted rates. Think of it as a cost of doing business.

Scary? It Doesn’t Have to Be.

Selling travel is a high-risk business and a lot of that risk centers around how you handle your client’s payment information. The good news is that all of that risk can be managed if you avoid taking payments directly from clients, have a solid credit card authorization, use a PCI-Compliant tech tool, and have a well-crafted terms and conditions document.

About the Author

Thomas Carpenter

Thomas R. Carpenter is an attorney in private practice, representing clients in the arts, entertainment, media, and travel industries. With more than 25 years of experience, he has run the legal department of two major entertainment industry labor organizations and served on the leadership team that led the merger between the American Federation of Television and Radio Artists (“AFTRA”) and the Screen Actors Guild. He was named Labor Counsel of the Year by the Association of Media and Entertainment Counsel in 2012. He serves on the advisory board of Uniglobe Travel Center, participates in the International Forum for Travel and Tourism Advocates and is the founder of Huckleberry Travel, an award-winning travel business.

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A Travel Agent Credit Card Authorization Form is a form template designed to authorize travel agents to charge their clients' credit cards for various travel-related expenses such as airline tickets, hotel reservations, car rentals, and more. This form provides a convenient and secure way for travel agencies or individual travel agents to manage the financial transactions on behalf of their clients. By using this form, travel agents can ensure a smooth and hassle-free payment process, while clients can have peace of mind knowing that their credit card information is handled securely.

With Jotform's Form Builder, creating and customizing this Travel Agent Credit Card Authorization Form is a breeze. The user-friendly, drag-and-drop interface allows travel agents to easily add fields and customize the form according to their specific requirements. Additionally, Jotform Tables provides a spreadsheet-style workspace for organizing and analyzing the form data, making it easier for travel agents to keep track of the transactions and manage the financial aspects of their business. With Jotform's ease of use, ease of collecting e-signatures, and ease of customization, travel agents can streamline their payment process and provide a seamless experience for their clients.

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Credit Card Authorization

Payment information, payment authorization & acknowledgments.

I authorize Globe Getaways LLC to use this information to directly make all payments, up to the amount specified in this form, to suppliers for all my approved travel plans. I certify that I am an authorized user of this credit card. I will not dispute the payment with my credit card company; so long as the transaction corresponds to the terms indicated in this form. I also reviewed all trip details and confirmed that all information is correct; any alterations to the trip may result in extra fees. I acknowledge that I am purchasing this trip from a travel agent and not a hotel, airline, or another travel supplier directly. Therefore, I can not cancel my payment due to service dissatisfaction.

Cancellation Terms Acknowledgment

I acknowledge that I have been provided, read, and agree to the cancellation terms of all elements of my purchase.

Travel Documents

I understand that I am solely responsible for having an up-to-date passport, travel documents, visas, and original vaccination record if required. I am responsible for any consequences that may arise from not having these documents. I understand that my passport must have at least six full months of validity past my planned return travel date.

Travel Insurance

I understand that it is my right to request and receive a quote for travel insurance from one of Globe Getaways' partners. I understand that I have a right to purchase travel insurance from the party of my choosing and that if I would like a quote from my travel agent, I must request it. I understand that I must purchase travel insurance immediately to qualify for all coverages and avoid having a window with no coverage. If you have not yet received a quote for travel insurance and would like to purchase travel insurance, please reach out to your travel agent for a quote.

Airport Arrival Time

I understand that I need to check-in at least 2 hours before domestic flights and 3 hours for international flights; late check-in may result in denial of boarding at my own expense.

Future Payments

I understand that I am responsible for keeping track of all payment due dates. Late final payments will result in a forfeit of deposit.

Validity of this Agreement

I understand that typing my name below and submitting this form constitutes the execution of this agreement in exactly the same manner as if I had signed, by hand, a paper version of this document.

Privacy Overview

Credit Card Authorization Form

If you would like a paper copy to sign instead, download the Credit Card Authorization Form and send it to 340 Firethorn Lane Sinking Spring PA 19608 , or email it to us at [email protected] .

By completing, signing and returning this credit card authorization form (“Authorization”) to Wanderlust Travel Consultants, LLC (“WTC”), you are authorizing WTC to charge your Credit Card (defined below) for any and all charges and fees related to the Travel (defined below). Upon satisfaction of all amounts due and owing to WTC related to the Travel (as well as any other obligations under this Authorization or related to the Travel), this Authorization will be destroyed and no copies of it will be retained by WTC. 

Scope of Authorization:

I, the undersigned, being an authorized user of the Credit Card, acknowledge and agree that: (1) I’ve read and agree to comply with WTC’s terms and conditions on its website www.WanderlustTC.com; (2) I’ve read this Authorization and agree to comply with its terms and conditions; (3) I consent to WTC charging the Credit Card for all costs and expenses related to the Travel; (4) I will not dispute any payment(s) processed by WTC with the Credit Card company so long as such payment(s) are processed in accordance with this Authorization; (5) I will indemnify and hold WTC harmless from any costs, fees (including reasonable attorneys’ fees), expenses and/or liability arising out of or related to this Authorization; and (6) I agree to comply with the terms and conditions of my Credit Card agreement.

If you are traveling outside of the United States, Wanderlust Travel Consultants recommends that you register your trip with The Smart Traveler Enrollment Program.

The Smart Traveler Enrollment Program   (STEP) is a free service that allows U.S. citizens and nationals traveling abroad to enroll their trip with the nearest U.S. Embassy or Consulate.

CST: 2040360-40 TPI

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Credit Card Authorization Form

Client acknowledges that this agreement will remain in force until such time as canceled by Client in writing to L & B Travel, LLC. Client also acknowledges that if any of the cards listed above are canceled or an authorization for the charge is declined, Client will pay any amounts outstanding for the services provided by L & B Travel, LLC.

1. MINIMUM SERVICE FEE – Client agrees to pay a nonrefundable service fee for engaging L & B Travel, LLC, which fee is payable upon signing this authorization. This service fee is owed regardless of whether client actually books any travel reservation or even if Client cancels a reservation. There are 4 levels of service fees:

a) for services involving a simple roundtrip airline ticket from destination A to destination B, the service fee is $75 per person;

b) for air-only services more than a simple roundtrip ticket from destination A to destination B, the service fee is $75 per ticket, per person;

c) for services that combine any combination of air, hotel, rail, car, or tour services, the service fee is approximately $175-250 per person depending on the complexity of trip; and

d) for services that include mileage redemption services in conjunction with travel arrangements for air, hotel, rail, car, or tour services, the service fee starts at $275 per person.

2. AGENCY – Your attention is drawn to the fact that L & B Travel, LLC, is a travel agency and as such acts only as an agent and never as a principal. It acts as an agent for its suppliers, including, but not limited to, all airlines, tour operators, other transporters, providers of accommodation and/or other services, insurers, and dealers in foreign currency. All business which it transacts is on behalf of its principals and accordingly any claim which any customer may have arising out of any business transacted by or through L & B Travel, LLC, will lie against the principal and not against L & B Travel, LLC. Seat assignments on plane can be requested, but never guaranteed. Passenger can log-in onto respective airline website to check or modify seat assignments. It is ultimately the responsibility of the passenger to check most current flight schedules prior to departure. Often, airlines can make unexpected schedule changes or cancellations that are not always reflected in the travel agent reservations system and agent is not notified of these changes. If you are having trouble confirming a flight time, please ask your travel agent for assistance.

3. TRAVEL INSURANCE – We strongly urge (and often make mandatory) travel insurance for all travelers, particularly considering the majority of airlines and tour operators have extremely high cancellation/date change penalties. Travel insurance should be purchased at time of deposit or payment for travel arrangements. We believe high medical insurance and emergency evacuation coverage is essential during travel. We do not feel credit card travel insurance is adequate coverage, especially with regard to comprehensive medical coverage and cancellation coverage. Please check with us for further details, but note that we are not insurance experts and accordingly do not make any warranty concerning the adequacy or extent of any coverage under any policy which we sell. Customers are advised to read and become acquainted with the policy documents, and any queries should be directed to the insurer for clarification. Description of coverage for all policies sold by us are available from our consultants for your consideration and reference/information.

4. PASSPORTS – You must arrange your own passport with atleast a 6-month validity past your complete travel dates. L & B Travel, LLC, bears no responsibility for incorrect/invalid passport, incorrect passport names provided for Airline tickets or any other immigration documentation.

5. VISAS – Visas are required for entry into many countries, and it is the responsibility of the customer to check with the consulate of each country to be visited in order to establish its visa requirements.

6. HEALTH – See your local doctor for recommended medical and vaccination advice.

7. CANCELLATIONS – Any change to a reservation (date change, rerouting, etc.) constitutes a cancellation. Please be advised that cancellations incur charges. To change a single component of your reservation after trip has been booked and confirmed a $75 per person service fee will apply. To cancel an itinerary entirely, a $175 per person service fee will apply. Client acknowledges that fees imposed by the airline, hotel, rail, car, or tour operator due to a cancellation can be up to 100% of the total trip cost purchased. These fees are in addition to the Minimum Service Fee described in paragraph 1. Please note that airline/wholesaler refunds can take up to twelve (12) weeks.

8. INCREASES – Please note that all airfares and tour operator rates are subject to change without notice until payment has been made in full. L & B Travel, LLC, therefore cannot warrant that prices will not change and any increase must be borne and paid for upon demand either by L & B Travel, LLC, the airline, the tour operator or the supplier of the service.

9. PASSENGER AND CREDIT CARD AMENDMENTS – In the best interests of the client, it is crucial to inform L & B Travel, LLC, immediately of any changes to the passenger list and to review the list on a regular basis. Please provide L & B Travel, LLC with current and valid credit card information once credit card on file has expired or is no longer a valid card. This form will also be kept on file to serve as credit card authorization for all other travel arrangements made with L & B Travel, LLC.

10. DISCLAIMER OF LIABILITY – The attached Important Notice to Client/Disclaimer of Liability is made a part of this Credit Card Authorization Form. The attached Important Notice to Client/Disclaimer of Liability is made a part of this Credit Card Authorization Form. Client has read and understood the above conditions and will maintain the traveler list on file with L &B Travel, LLC. Client confirms that client is an authorized signatory for the credit cards above listed.

L & B Travel, LLC (the “Company”) , is not itself a tour operator, carrier or hotelier, nor do we own aircraft, hotels, or coaches. We exercise every care in the selection of reputable service providers, which term includes but is not limited to tour operators, airlines, coach operators, hotels, cruise-line operators and shipping, rail, car hire and restaurant operators (“Service Providers”), which we recommend or which are used in tours which we sell. All bookings are subject to the terms and conditions and limitations of liability imposed by these Service Providers, some of which limit or exclude liability in respect of death, personal injury, delay, and loss or damage to baggage.

We always do our best to make sure your travel arrangements are satisfactory. But we cannot accept any liability of whatever nature, whether in contract, tort, or otherwise, for the acts, omissions, or default, whether negligent or otherwise, of the Service Providers, over which we have no control.

We do not accept any liability in contract, or otherwise, for any injury, damage, loss, delay, additional expense, or inconvenience caused directly or indirectly by force majeure or any other event which is beyond our control or which is not preventable by reasonable diligence on our part. We strongly recommend that you take out travel insurance against these risks.

It is your personal responsibility to ensure that you have valid documentation, including but not limited to a valid passport and required visas, which meet the requirements of immigration and other government authorities at all destinations. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of such authorities will be your sole responsibility.

It should be noted that all documents issued to travelers are non-transferable. Such documents may include, but are not limited to, airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Service Provider.

Such documents may also be subject to conditions such as, but not limited to, being non-refundable, non-date-changeable, and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these conditions.

ACKNOWLEDGEMENT & CREDIT CARD TRANSACTIONS

In entering into this transaction, you acknowledge that: 

• The Company acts as a travel agent only; 
• The Company’s obligation to you is to make travel bookings on your behalf and to arrange relevant contracts between you and Service Providers; 
• Once the Company has made your travel arrangements for you, it has provided you fully with the service which it is obliged to supply;
•  All moneys received by the Company from you in respect of travel services are received by the Company as agent of the Service Provider; 
• If for any reason any Service Provider is unable to provide the services for which you have contracted, your remedy lies against that Service Provider and not against the Company; and 
• In the event that Payment has been made to the Company by credit card, you agree that you will not seek to chargeback or recover your payment or any other losses from the Company.

PRIVACY POLICY

The Company respects the privacy of its customers. The personal information the Company collects is used for the purpose of meeting your travel requirements. The personal information the Company collects may include your name, address, phone number, e-mail address, credit card details (where you provide them), and any further information you volunteer to us.

Where necessary to fulfill your requested travel requirements, we will provide personal information you provide to us, to airlines, tour companies, care hire agencies, hotels, restaurants, insurance providers, and commercial partners. Please be assured we will not disclose any personal information for any other purpose without your consent, except where the use of disclosure is required or authorized by or under law.

The Company takes reasonable steps to protect any personal information it holds under law. The Company takes reasonable steps to protect any personal information it holds from misuse, loss, unauthorized access, modification, or disclosure. The consequence of your not providing any information requested by the Company is that the Company may not be able to complete your travel arrangements, nor will it be able to contact you to advise of changes to your travel details.

On request you are welcome to view the personal information that we hold about you. If you think that any personal information we hold about you is inaccurate, please contact us, and, following authentication, we will take reasonable steps to ensure that is corrected.

CRM + FORMS + CARD AUTHORIZATION + AUTOMATION

Meet your new best friend..

Simplify your day to day with one simple client management system.

The award-winning system trusted by thousands of travel companies worldwide.

The heart of your travel business in one place..

Drop the complex, out-of-date CRMs and streamline your workflows. Say hello to the simple system that lets you collect all client details in one place.

Organize your day to day: Schedule automated tasks, securely collect payment details, set reminders.

Automagical.

Create automated workflows and set reminders..

Set up your business headquarters inside Travefy managing all client details, automating workflows and scheduling reminders.

Payment processing for service fees.

Send client invoices for planning fees and professional fees. Track and process payments securely from Travefy.

Security & Privacy

End-to-end pci compliance + two-factor authentication.

Travefy is proud to be one of the only PCI Compliant and GDPR Compliant tools for travel advisors. Travefy also offers an additional layer of security with Two-Factor Authentication.

Simple, streamlined client management.

• Capture Client Information Streamline the ins and outs of your day capturing notes, contact information, travel preferences, past trips and more all in one system.
• Credit Card Authorization + E-Signature Securely collect and store credit card authorizations in a PCI-Compliant environment.
• Custom Fields + Organize Use simple client organization tools, plus create custom fields to capture the details that are important to you.
• Client Forms + Templates Create simple, custom forms with Travefy's easy to use drag-and-drop builder, or save time starting with pre-built template forms.
• Secure Document Storage Simple drag and drop storage for client and supplier documents.
• An Integrated System To Save You Time Travefy provides itineraries, proposals, marketing, and client management in one simple tool.--> To get a tourist invitation to Russia, please carefully fill out the application form
  

  TravelRussia.SU is pleased to provide you with a full range of travel services in St. Petersburg and Russia.

  Since our Terms and Conditions contain legal obligations, we advise You to read them carefully. They form the basis on which bookings are accepted by www.TravelRussia.SU.

  Terms of use

  • By using www.TravelRussia.SU, You agree to be legally bound by these terms, which shall take effect immediately.
  • If You do not agree to be legally bound by all the following Terms and Conditions, please do not use this Web site.
  • The Company reserves the right  to change Terms and Conditions from time to time, so You should check this page regularly. Your continued use of the Web site  will be deemed acceptance of the updated or amended terms.
  • You, the Customer, warrant that You are at least 18 years of age, You possess the legal authority to create a binding legal obligation, You will use this Web site to make legitimate reservations or requests for You or for another person for whom You are authorized to act, all information supplied by You is true.
  • You agree to use TravelRussia.SU only for lawful purposes
  • All copyright, trade marks, design rights, patents and other intellectual property rights (registered and unregistered) in and on travelrussia.SU and all content (including all applications) located on the site shall remain. Content of the Web site
  • We hope that You will find TravelRussia.SU to be useful and reliable, and we will do our best to provide the most accurate information possible.
  • This Web site contains links to other Web sites. TravelRussia.SU is not responsible for the content, privacy practices, or accuracy of opinions expressed in or any other aspects of such Web sites. They are not investigated, monitored, or checked for accuracy or completeness by us. Payment and Cancellation policy
  • We accept payment by MasterCard, Visa and American Express. Your card will be charged the amount in rubles, according the daily exchange rates of Russian Central Bank.
  • The local taxes are included.
  • The following deposit is required to make a reservation:
  • Apartments: one night room rate and this amount is NONREFUNDABLE in case of NOW-SHOW or CANCELLATION
  • Hotels: the amount of the deposit depends on the terms of each specific hotel
  • Excursions: 100% of the Total cost should be paid upon reservation. 90% of this amount is REFUNDABLE if You cancel Your Booking 15 days before the Tour Departure date. 10% of Your prepaid amount is NONREFUNDABLE (cancellation fee)
  • Transfers & Visa Support: 100% of the Total Transfer price should be paid upon reservation and is NONREFUNDABLE.
  • Tours: 100% of the Total cost should be paid upon reservation. 90% of this amount is REFUNDABLE if You cancel your Booking 30 days before the Tour Departure date. 10% of Your prepaid amount is NONREFUNDABLE (cancellation fee)
  • As soon as Your card is charged the amount of the deposit, a payment confirmation will be e-mailed to You.
  • The balance due (if any) is to be paid upon arrival.
  • If You cancel your booking, You will be charged the cancellation fee according to our Cancellation Policy.
  • No refund shall be given, if You fail to show up on the service no matter the reasons or circumstances. Cancellation Charges
  • Canceling a booking with results in cancellation fees being applied. TravelRussia.SU will charge cancellation fees as stated below.
  • Apartments. Any cancellations on accommodation bookings cause a cancellation fee equal to one night room rate.
  • Hotels. Cancellations on hotels acommodation bookings cause a cancellation fee equal to one night room rate or the amount of the deposit depends on the terms of each specific hotel.
  • Tours. If You cancel Your Booking 15 days before the Tour Departure date the cancellation fee is 10% of the Total Tour price. The Tour cancelled later will cause the cancellation fee equal to the Total Tour Price (100%)
  • Excursions. If You cancel Your Booking 30 days before the Tour Departure date the cancellation fee is 10% of the Total Tour price. The Tour cancelled later will cause the cancellation fee equal to the Total Tour Price (100%)
  • Visa Support & Transfers. Any cancellations cause a fee equal to 100% of the total price.
  • If any of the listed services booking falls in  a special event period (including but not limited to Trade Fairs, Public or National Holidays, New Year, Thanksgiving, Christmas, Easter), any cancellation will cause a fee equal to 100% of the total package (please request to specify) Booking Process: online
  • Online booking works for all travel services.

  2. Review rate details and restrictions You will see the service You have chosen, travel dates and number of persons, as well as the price and the deposit automatically calculated according to the service chosen.

  3. Enter Your contact details and preferences Enter Your contact details (to be kept confidential) and product preferences (additional information: pick-up, etc.) After You have completed the boxes, click the "Confirm" button. Your booking will be forwarded to our manager for processing.

  • If no confirmation is received from You within 48 hours, the booking will not be valid.
  • Keep Your booking confirmation to present it at the destination.
  • An invoice can be sent for the ordered services on Your request.
  • The balance due (if any) is to be paid upon arrival. Booking Confirmations
  • The booking confirmations will be provided for each booking service. Our Responsibility
  • The company, its agents and suppliers accept no responsibility for any sickness, pilferage, labor disputes, machinery breakdown, government restrains, acts of war and terrorism, weather conditions, defect in any vehicle of transportation or for any misadventure or casualty or any other causes beyond their control.
  • If there are any force major circumstances making TravelRussia.SU unable to provide the Customer with the service reserved, the company has right to substitute it for a similar service or apartment of the same level or higher.
  • All travel documents/vouchers are issued subject to the terms and conditions specified by the company, its agents and suppliers. Privacy policy
  • TravelRussia.SU is concerned about protecting the safety and privacy of its customers. Please click here to review our current Privacy Policy, which also governs your use of www.TravelRussia.SU to understand our practices: Privacy Policy. General legal terms
  • These Terms and Conditions, and Your relationship with TravelRussia.SU under the Terms and Conditions, shall be governed by the law of the Russian Federation. You and TravelRussia.SU agree to submit to the exclusive jurisdiction of the courts of the Russian Federation to resolve any legal matter arising from the usage of www.TravelRussia.SU.

  There are some errors in completion of the form. Probably, some fields are filled in incorrectly or are not filled in at all. They are marked with red. Please note that the fields in front of which there is a red asterisk are required. All fields must be filled in in Latin characters! Try again and you will succeed for sure!

  

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