group travel with air canada

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Air Canada Group Travel: Your Ultimate Guide

Air Canada Group Travel: Can You Get a Group Rate on Airline Tickets?

Exploring cost-efficient travel options.

One of the primary advantages of choosing Air Canada for group travel is the possibility of securing group rates on airline tickets. These rates can result in substantial savings, making your trip more affordable for everyone involved.

To avail of group rates, follow these steps:

Plan in Advance: Start planning your group travel well ahead of time. The more time you have, the better chance you have of securing the best rates.

Determine Group Size: Air Canada Group Travel typically defines a group as ten or more passengers travelling together. Ensure you meet this requirement to qualify for group rates.

Contact Air Canada Group Sales: Reach out to Air Canada's Group Sales department to discuss your travel plans and request a quote. You can reach them at 833-930-2006 .

Flexible Booking: Be flexible with your travel dates and times. Sometimes, adjusting your itinerary slightly can result in significant cost savings.

Consider Additional Services: Explore options like pre-ordered meals, special accommodations, or additional baggage allowances for a more comfortable journey.

By following these steps, you increase your chances of securing attractive group rates for your airline tickets. Now, let's explore how to book your group's flight.

How Do I Book a Flight for a Group of People?

The booking process made easy.

Booking a flight for a group of people with Air Canada is a straightforward process. Here's a step-by-step guide:

Gather Passenger Information: Collect all necessary information for each traveller, including full names, dates of birth, passport details, and contact information.

Contact Air Canada Group Sales: Reach out to Air Canada's Group Sales department at 833-930-2006 to initiate the booking process. Provide them with your group's details and travel preferences.

Receive a Quote: Air Canada's Group Sales team will provide you with a quote based on your group's requirements and preferences. Review the quote and confirm your booking.

Make a Deposit: In most cases, you will need to make a deposit to secure your group booking. The amount and payment details will be provided by the Group Sales team.

Finalise Details: Work closely with Air Canada's Group Sales experts to finalise your travel itinerary, seating arrangements, and any additional services you may require.

Payment and Confirmation: Pay the remaining balance as per the agreed-upon schedule. Once the payment is complete, you will receive confirmation of your group booking.

Booking a flight for a group of people with Air Canada is a hassle-free process, thanks to their dedicated Group Sales team. They will guide you through every step to ensure a seamless experience for you and your fellow travellers.

What Is the Phone Number for Air Canada Vacations Group?

Contacting air canada vacations group.

If you have specific inquiries or need assistance related to Air Canada Vacations Group, you can reach out to them directly. Here's their contact information:

Phone Number: 833-930-2006

Air Canada Vacations Group is ready to assist you with vacation packages, group travel deals, and any questions you may have about your upcoming journey. Feel free to call them for personalised support.

Q: Can I get a group rate on airline tickets with Air Canada?

A: Yes, Air Canada offers group rates for ten or more passengers travelling together. Contact Air Canada's Group Sales department for more information.

Q: How do I book a flight for a group of people with Air Canada?

A: To book a group flight with Air Canada, gather passenger information, contact Air Canada's Group Sales at 833-930-2006, receive a quote, make a deposit, and finalise details with the Group Sales team.

Q: What is the phone number for Air Canada Vacations Group?

A: You can reach Air Canada Vacations Group at 833-930-2006 for vacation packages, group travel inquiries, and personalised assistance.

Planning group travel with Air Canada is an excellent choice for those seeking cost-efficient rates and a hassle-free booking process. By following the outlined steps, you can secure group rates on airline tickets, book your group's flight, and obtain assistance from Air Canada Vacations Group when needed.

Read More: Delta Group Travel .

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Is Air Canada a Good Airline?

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When booking an international trip, travelers can choose from a lot of different airlines. While many Americans focus on U.S.-based airlines, there can be significant value in considering international competitors like Air Canada.

As Canada’s largest airline, Air Canada flew more than 37 million passengers around the globe in 2022. To give you an idea for whether Air Canada is a good match for your trip, let’s go over the experience of flying with the airline, the benefits of its loyalty program and other considerations that could help you make your decision.

What is Air Canada like?

Air Canada is good for international flights, going to 189 destinations in 58 countries. Whether you're flying on an Air Canada plane or with a Star Alliance partner, you're connected to every continent.

The airline also operates Air Canada Rouge, its low-cost subsidiary.

Here's what flyers can expect:

Making reservations . Travelers can book Air Canada flights online or through its mobile app 24 hours a day. Reservations can also be made at any time by calling 888-247-2262.

Check-in . Check-in is available online or through the airline's mobile app starting 24 hours before departure. Passengers can also check in at the airport through self-service kiosks or with airport agents.

Boarding . Air Canada boards passengers according to five zones, plus pre-boarding for those needing assistance. Boarding for families and those traveling with musical instruments happens between zones two and three. Your boarding zone is based on elite status, fare class and if you hold a co-branded credit card.

In-flight experience . The airline offers three classes of service on most of its flights — economy , premium economy and business class . Your in-flight experience, including meals and beverages, will depend on your class of service. However, all passengers can access movies, TV and music options in over 15 languages. Wi-Fi is available on limited flights for a fee.

» Learn more: The guide to Air Canada partners

Air Canada fees

Passengers can expect to pay various fees depending on which Air Canada services they choose. Fees can also be influenced by ticket type and elite status. Here is a sample of the fees you may be charged when flying Air Canada.

Checked baggage fees . Starting at $30 for the first bag and $50 for the second bag (this is waived for Air Canada's credit cardholders ).

Additional or oversized bag . Starting at $100.

Seat selection fees . Starting at $14 for basic and standard fares within Canada or the U.S.

Change fees . Varies based on ticket class and time before departure. Passengers can change their flights up to two hours before departure, and fees typically range from $26 to $115.

Cancellation fees . Not all tickets are refundable, and some provide a credit instead of a refund. For international travel outside Canada and the U.S., cancellation fees can be as high as $590.

Wi-Fi . In-flight internet access is available on limited flights between Los Angeles and Toronto or Los Angeles and Montreal; it costs roughly $6-$8, depending on whether you're connecting to a single mobile device or want full internet access.

» Learn more: The guide to Air Canada baggage policies and fees

Air Canada’s loyalty program

Air Canada’s loyalty program is called Aeroplan . Members can earn points by flying, using Aeroplan's co-branded credit card or spending with Aeroplan's 50+ travel partners (via the Star Alliance and others). Points can be redeemed for flights, upgrades, vacation packages and more.

Aegean Airlines.

Air New Zealand.

All Nippon Airways.

Asiana Airlines.

Austrian Airlines.

Brussels Airlines.

Copa Airlines.

Croatia Airlines.

Ethiopian Airlines.

LOT Polish Airlines.

Scandinavian Airlines.

Shenzhen Airlines.

Singapore Airlines.

South African Airways.

TAP Air Portugal.

Thai Airways.

Turkish Airlines.

United Airlines.

There are five levels of elite status in Air Canada’s loyalty program: Aeroplan 25K, 35K, 50K, 75K and Super Elite. You can earn elite status based on how much you spend and either the number of segments or distance flown.

The Aeroplan® Credit Card makes qualifying for elite status easier.

Aeroplan® Credit Card

» Learn more: What to know about the Aeroplan credit card

Beyond its travel partner brands, Air Canada is a transfer partner of four flexible points programs . Members can transfer points to Air Canada from the following programs at a 1:1 ratio:

American Express Membership Rewards .

Bilt Rewards .

Capital One Miles .

Chase Ultimate Rewards® .

The number of Aeroplan points required for an award flight depends on the zone to which you’re traveling, the flight distance and ticket class. Additionally, prices on the Aeroplan award chart vary whether you’re flying with Air Canada or a partner airline.

» Learn more: Getting elite status on Air Canada with the Aeroplan credit card

Unique Aeroplan perks

Travelers wondering if Air Canada is a good airline should also take note of the unique perks its loyalty program offers.

Aeroplan’s best benefits may vary depending on what's most important to you. However, some unique offerings stand out when compared to other airlines.

Parental leave elite status extension . Members can request an extension of their elite status when expecting a baby or welcoming a new child into their family. This benefit allows you to keep your status during a time when you may not be flying as frequently.

Lifetime elite status . When you fly more than one million Lifetime Qualifying Miles (LQMs), you'll receive lifetime 50K elite status.

Aeroplan status for a friend . If you hold 75K or Super Elite status, you can grant 35K or 50K elite status, respectively, to a friend through Dec. 31 of the benefit year.

Status Pass . Those who hold 50K elite status or higher receive Status Passes, which they can use to share elite benefits with another person (and up to nine travel companions) for the duration of their trip.

» Learn more: Inside Air Canada’s Maple Leaf Lounge at SFO

Other things to consider

Safety ratings.

Another way to determine if Air Canada is a good airline is to review its independent safety ratings. AirlineRatings.com evaluates and compares airline safety records. It’s given Air Canada its top rating, seven out of seven stars, based on incident data from the International Civil Aviation Organization and International Air Transport Association (IATA).

Reliability

Air Canada was ranked 10th by IATA for on-time performance among the 10 largest North American airlines based on 2022 performance. The airline completed on-time arrivals only 51% of the time in July 2023, which is much lower than the average on-time performance of 66%.

Customer satisfaction

In addition to official ratings, customer satisfaction scores can also indicate if Air Canada is a good airline. For example, TripAdvisor has almost 30,000 reviews from travelers sharing their thoughts on whether Air Canada is good. Although it has an average score of 3.0 out of 5.0 stars, the airline was a Travelers' Choice Winner in 2018 and 2019.

Additional customer feedback is available from Flight-Report.com. On that site, Air Canada has an average score of 7.5 out of 10 stars. However, its rating has been trending downward over the last 12 months.

General cost

Air Canada typically has competitive fares on the routes it operates. The airline offers flights to Canada from the U.S. starting at under $100 — for example, we found a $96 one-way fare from Miami to Toronto in April 2024. You can also find deals for award flights starting at less than 5,000 Aeroplan points.

Who should avoid Air Canada?

While Air Canada is good for international flights and trips within Canada, it isn't the best choice for every traveler. Here are some types of travelers who may want to select another airline for their trip.

Those who exclusively travel within the U.S. The airline does service U.S. cities, but domestic airlines tend to offer more robust flight schedules between American cities.

Those who desire first class tickets . Air Canada does not offer a first class cabin on any of its aircraft.

Those who are worried about arriving on time . According to data comparing the 10 largest airlines in North America's 2022 on-time performance, Air Canada's reliability ratings are poor (last place).

If you're considering flying Air Canada ...

Air Canada is a good airline for travelers in Canada and the U.S. The airline serves close to 200 destinations, and its Star Alliance partner network can get you to even more cities around the world. It offers competitive fares and charges reasonable fees for the common services passengers use.

Its Aeroplan loyalty program offers many benefits, is a transfer partner of flexible points programs and offers a co-branded airline credit card. If you fly the airline regularly, its credit card is worth the annual fee .

Aeroplan members can redeem points for Air Canada flights, and sometimes flights can be found for even fewer points when booking with Star Alliance partners.

(Top photo courtesy of Air Canada)

How to maximize your rewards

You want a travel credit card that prioritizes what’s important to you. Here are our picks for the best travel credit cards of 2024 , including those best for:

Flexibility, point transfers and a large bonus: Chase Sapphire Preferred® Card

No annual fee: Bank of America® Travel Rewards credit card

Flat-rate travel rewards: Capital One Venture Rewards Credit Card

Bonus travel rewards and high-end perks: Chase Sapphire Reserve®

Luxury perks: The Platinum Card® from American Express

Business travelers: Ink Business Preferred® Credit Card

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What Classes Of Travel Does Air Canada Offer?

Air Canada has a very diverse fleet of aircraft, including narrowbodies and widebodies from both Airbus and Boeing. With its fleet, the airline operates extensive domestic, North American, and intercontinental services to a network of over 200 destinations. With flights of varying lengths crossing various borders, Air Canada has a diverse range of travel classes. Let's take a look at what Canada's flag carrier has to offer...

Two broad types of flights

When it comes to where you'll find Air Canada's various travel classes, it really depends on the type of flight a passenger is on. The two types, broadly speaking, are:

• North American: This includes flights within Canada as well as from Canada to the US and to the Caribbean.
• Intercontinental: These are flights overseas to Europe, Asia, and South America. For the airline, this is more often referred to as "international," although its "North American" services do include services that are technically also international.

However, it gets a little more complicated from here, with travel class offerings depending on the route and the type of aircraft deployed.

Just three types of classes

Excluding its leisure and budget subsidiary Rouge, Air Canada's mainline operations have just three different classes of travel and are as follows:

• For long-haul, intercontinental services, this class offers pods with lie-flat seats.
• For most North American flights, business class is simply a wider, more comfortable recliner-style seat.
• The exceptions occur when Air Canada deploys its widebodies on certain domestic routes. For example. premium passengers can access the airline's lie-flat seats when an A330, 777, or 787 is deployed on a transcontinental service.

Flight Review: Check out Simple Flying's report on Air Canada's Boeing 777 business class

• Somewhat equivalent to North American business class, premium economy is distinguished by its recliner seats and larger IFE screens.
• Mainly found on Air Canada's intercontinental services, the exceptions again occur when Air Canada deploys its widebodies on certain domestic routes.
• For routes deploying Air Canada's smallest (regional) aircraft, such as the Dash 8 and CRJ series, economy class may be the only service available.
• The airline's North American economy services offer one of the best economy classes among its competitors, offering modern inflight entertainment systems and charging ports at all seats.
• Economy class on intercontinental flights is largely identical to North American flights. The main difference is the provision of complimentary meal services on these longer international services.

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One notable exception

While almost all of Air Canada's flights to Europe will be on widebodies offering three classes of service, one type stands out as an exception. This is Air Canada's Boeing 737 MAX 8, which is fitted with two travel classes: North American business class, and economy. However, data from Cirium shows that less than 3% of the carrier's European flights will be flown by the MAX this month, with its Toronto-Heathrow route seeing the most MAX utilization.

Of course, spending six hours on a narrowbody is less than ideal, but maybe it beats having to transfer in Montreal or Toronto, right?

Nearly 200 Aircraft: The Air Canada Fleet In 2023

Have you flown with Air Canada recently? Which class were you in, and what was your experience like? Share your opinions by leaving a comment.

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Canada Small Group Tours

Uncover new and exciting adventures in Canada by taking part in our small group tours. Go sightseeing at your own pace surrounded by travellers like you. Provided by top tour operators & travel companies, our small group tours in Canada will offer you the perfect balance between spending time on your own and group activities. View all small group tours .

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This trip was the best experience of my life so far! My CEO Melanie was so amazing, I felt so at ease and happy throughout every step of the tour. This is the perfect trip to see some of Canada. 100000/10 would recommend to everyone!

Ian our tour guide was amazing. Funny, knowledgeable, and very organized and informative. The sights were unbelievable and the trip arranged so every day you saw something spectacular. The 5 days were perfect as the pace was neither too fast or too slow. And we really enjoyed the group we were with. Great way to see the Canadian Rockies.

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Frequently Asked Questions

Browse the inquiry topics below for quick answers to your questions about our products and services. If you still need help, contact us and one of our representatives will be happy to assist you.

Advance seat selection

How do i select my seat in advance, is there an additional cost for advance seat selection, what is aeroplan.

• Can I earn Aeroplan points when I book with Air Canada Vacations?

How do I join Aeroplan?

How can i redeem my aeroplan points to book with air canada vacations.

• Can I add my Aeroplan number to a reservation after I’ve already booked?

Air Canada Rouge

What is air canada rouge, how can i book air canada rouge, will i still be able to book a connector via air canada, will i still be able to earn aeroplan points with air canada rouge.

• If I have Aeroplan Elite tm or Super Elite Status with Air Canada, will it still be recognized with Air Canada Rouge?

Air Canada Vacations Gift Certificates

How do i purchase a gift certificate, what are the amounts available.

• Does Air Canada Vacations offer gift certificates?

Do gift certificates expire?

What products can i purchase with a gift certificate, can a gift certificate be used towards an air canada flight, how can i redeem an air canada vacations gift certificate, what if i don't spend the total amount of a gift certificate in one booking, baggage fees and information, what is the baggage allowance for a flight, can i travel with oversized baggage, browser requirements, which browsers are currently supported.

• Who should I contact if I'm having technical difficulties with the website?

Change or cancel a booking

• How can I change or cancel my reservation?
• Can I add passengers to my booking after it's confirmed?
• Can I change personal passenger information after my reservation is confirmed?

Can I make a last-minute cruise booking?

When are final payments due, can i add a flight to my cruise booking, how do i find out about prices for flights, can i choose my seat on the plane, is there a meal onboard the flight, are transfers included when i purchase a flight with a cruise, how can i find my cruise confirmation number, how do i know if my reservation is confirmed, how do i register my cruise.

• How can I be sure my file is crossed- referenced with the other person I'm travelling with?

When will I receive my travel documents?

I noticed an issue with my booking. what should i do, how can i cancel or make a change to my booking, can i accumulate aeroplan points on a cruise-only booking, how do i earn and redeem aeroplan points on my cruise booking, during your trip, how do i book tours or activities when i am at the destination, if i need assistance during my trip, what should i do, if i am not satisfied with an aspect of my vacation, what can i do, group travel made easy, how do i start to plan a group travel experience, can you help me organize my wedding.

• What is the minimum and maximum number of people to qualify as a group?

Can we use separate credit cards to pay for the booking?

Can my group depart from different cities, can we all take the same flight, can we all sit together on the plane, is transportation to and from the hotel included, can we all share the same transfer to and from the hotel, can we have hotel rooms that are close together, can i book excursions and activities for the group before we leave, hurricane policy, what is air canada vacations' hurricane policy, multi-city itineraries, what is a multi-city itinerary, can i combine any cities from the list of destinations.

• Can I book flights within Europe and the Unites States?

Online payments and security

Is it safe to use my credit card online, does your website use cookies, is my personal information kept confidential, can i pay for my vacation using more than one credit card.

• Can I pay a balance on my vacation online?

Online bookings and confirmation

Can i make a last-minute booking.

• If I don't receive a confirmation e- mail after I make a reservation, what should I do?

Shopping Cart

What is the shopping cart, what is traveller info, when do i use the "add a traveller" option in this section, how do i change somebody's name, what is assigning travellers, how do i assign travellers to a product or service, can i change the number of people using the products and services i have booked, tickets & travel documents, what travel documents do i need for my trip, how and when will i receive my tickets, if there's an issue with my ticket, what should i do, if i don't receive a confirmation email after i make a reservation, what should i do.

• Can I access my travel e-documents online?

What are transfers?

Will i receive a voucher for the transfer, are transfers available for all destinations covered by air canada vacations, if transfers are not included, how do i add them to my booking, are transfers available for all types of bookings, can i remove a transfer if it's already included in my package, is there a maximum number of passengers per booking for transfers, if there is a problem with my transfer, who should i contact for assistance, at what time does the airport pick-up take place, at what time does the hotel pick-up take place, travel insurance, do i need to purchase travel insurance, how and when can i purchase travel insurance, travelling with allergies or dietary restrictions.

• Can I fly with diatery restrictions?
• Can I fly with allergies?
• Can I stay at a resort with dietary restrictions or allergies?

TRAVELLING WITH YOUR PET

• Can I travel with my pet?

United States travel

Are there any special provisions i need to take when travelling to, from, via or over the u.s..

For packages booked to Mexico & the Caribbean, as well as Las Vegas, Hawaii, California and Orlando, you can select your seat at time of booking online. If your upcoming vacation destination is in Mexico, the Caribbean, Las Vegas, Hawaii, California or Orlando, visit our Manage Your Booking page to add your seat selection.

For all other destinations, call us at 1‑866‑529‑2079 after completing your booking to reserve your seat in advance. Please have your confirmation number handy.

The price for advance seat selection varies according to seat type and destination as follows:

Economy Class The price for advance seat selection varies based on a number of factors, such as the selected seat type, destination, and flight segment.

Example: For a consumer flying in Economy Class from Montreal to Jamaica with a connection in Toronto, there will be a cost for advance seat selection per flight segment (i.e., the Montreal to Toronto segment, the Toronto to Jamaica segment, and also for the return segments from Jamaica to Toronto and Toronto to Montreal). A trip like this would have four segments, each of which would incur a separate cost. Consumers are able to choose which segments they would like to add advance seat selection to.

Business Class Complimentary advance seat selection for all destinations.

As Canada’s premier travel loyalty program, Aeroplan helps members travel more and travel better. With over 150 brands in the financial, retail, and travel sectors, and more than 170 online retail partners, Aeroplan provides its members access to amazing perks. Plus, Aeroplan Elite TM Status Members and eligible Aeroplan credit cardholders have access to additional benefits, like preferred pricing on flight rewards, lounge access, and more!

Can I earn Aeroplan points when booking with Air Canada Vacations?

Yes, in addition to earning points on the flight portion of your trip, you’ll now earn up to 12,000 extra points per member on select vacation packages to Mexico, the Caribbean, the U.S. and Europe. Learn more

• Earn points on the Air Canada, Air Canada Rouge, or Air Canada Jetz flight included with your package.
• Earn bonus points on select packages. Register to earn your bonus Aeroplan points here.

Don't forget to enter your Aeroplan number at time of booking in order to earn points!

Becoming an Aeroplan Member is easy and free! Simply register at aircanada.com/joinaeroplan to receive your Aeroplan membership number and to start earning points for purchases you make with Air Canada Vacations and many other partners.

You can book your vacation by redeeming points for vacation packages, Flight & Hotel bundles, hotels, tours and cruises*.

• Sign in with your Aeroplan account
• Once signed in, search for your destination.
• If booking vacations in Mexico, the Caribbean, Hawaii, Las Vegas, Los Angeles or Orlando, select the number of points you would like to redeem from the drop-down menu at the left of your search results.
• If booking vacations in Canada, Europe, or cities in the United States not listed above, select the number of points you would like to redeem by adjusting the slider above your search results or at the bottom of the checkout page.
• Start shopping for your next vacation!

*To redeem your Aeroplan points to book a cruise, please contact our Reservations Department at 1 866 529‑2079. Please note that your points will be deducted once you complete your booking.

CAN I ADD MY AEROPLAN NUMBER TO A RESERVATION AFTER I’VE ALREADY BOOKED?

If you’ve booked a vacation to Mexico, the Caribbean, Las Vegas, Hawaii, California or Orlando, you can now add your Aeroplan number to your reservation up to 31 days before your departure. Visit our Manage Your Booking page to learn more.

Air Canada Rouge is Air Canada's leisure airline. In partnership with Air Canada Vacations, Air Canada Rouge offers charming service, good prices, reliability and comfortable travel to several destinations.

Visit Air Canada Rouge to discover how you can get the best vacation experience.

Air Canada Vacations offers convenient online booking tools to help you book your vacation. Just search for the Air Canada Rouge destination of your choice and proceed to booking your vacation package or flight. Adding a connector? Don’t worry, both Air Canada flights and Air Canada Rouge flights will be shown clearly on the package details page.

Yes, Air Canada Rouge offers convenient and seamless connections across Air Canada’s network via its Toronto and Montreal hubs.

Yes, you can earn points with every Air Canada Rouge flight included in your vacation package. Visit aircanada.com/aeroplan for details.

If I have Aeroplan Elite or Super Elite Status with Air Canada, will it still be recognized with Air Canada Rouge?

Yes, your Altitude status and benefits will apply. Visit the Air Canada Altitude page for more info.

To purchase a gift certificate, go to our Gift Certificates page to fill out and submit the form. After submitting the form, you can email us at [email protected] or you can wait for a member of our team to contact you within the next business day to confirm your information and proceed with payment. Once your payment is processed, your gift certificate(s) will be couriered to your home or office within 2 to 4 business days.

Our gift certificates come in any denomination starting at $100.

DOES AIR CANADA VACATIONS OFFER GIFT CERTIFICATES?

As of August 31, 2023 Air Canada Vacations no longer offers gift certificates.

If you have a gift certificate that you haven't redeemed yet, you can still do so. Gift certificates do not expire and can be redeemed through a travel agent or through our toll-free call centre at 1‑866‑529‑2079.

We continue to offer Air Canada gift cards , which can be redeemed for flight-inclusive packages purchased with Air Canada Vacations, as well as Air Canada flights and flight services.

No. Air Canada Vacations gift certificates do not have an expiry date.

The gift certificate can be used towards any Air Canada Vacations product that is sold on aircanadavacations.com, except for car rentals and excursions. Eligible products include:

• Flight & Hotel vacation packages
• Cruise & Flight packages
• Cruise-only bookings
• Hotel bookings
• Travel protection plan

Gift certificates cannot be used towards the following:

• Booking a flight with Air Canada
• Any other flight-related costs, such as seat selection, seat upgrades, baggage fees, and on-board purchases
• Car rentals

No, an Air Canada Vacations gift certificate cannot be used directly with Air Canada to book a flight. Our gift certificates can only be used to book a product (excluding car rentals and excursions) that is available on aircanadavacations.com.

If you’re looking to buy an Air Canada Gift Card for flights and flight services, visit the Air Canada Gift Card page .

You can purchase an Air Canada gift card , which can be redeemed for flight-inclusive packages purchased with Air Canada Vacations, as well as Air Canada flights and flight services.

Gifts certificates can be redeemed through a travel agent or through our toll-free call centre at 1‑866‑529‑2079.

If you use a portion of the gift certificate and have a remaining balance, you will have a credit on file that can be used towards a future booking with Air Canada Vacations.

Gift certificates are non-refundable and cannot be redeemed for cash.

For details on baggage information, please refer to Air Canada’s Baggage Information page.

If you are planning on travelling with oversized baggage (including sports equipment like bicycles, surfboards, golf bags, etc.), contact Air Canada Vacations prior to departure. Oversized baggage fees charged by the airline during check-in do not include any ground transportation fees at destination. Additional fees may apply at destination.

We are committed to ensuring that aircanadavacations.com works with the preferred technologies of the vast majority of our customers. In order to meet this goal, we track which browsers our customers use, and how these change over time. Please be sure your internet browser is current as many older versions of these browsers do not support the latest internet technology and may make certain features unavailable.

Supported browsers : The latest versions of Internet Explorer, Mozilla Firefox, Google Chrome and Safari are supported.

Who should I contact if I’m having technical difficulties with the website?

If you are experiencing technical difficulties with our website, check your browser or firewalls first:

• Browsers : Using older browsers, non-compatible browsers or disabling browser features, such as Javascript, cookies and SSL, may reduce site functionality. Ensure that you are using the latest version of your preferred browser.
• Firewalls : If you are accessing aircanadavacations.com through a firewall or proxy, check your browser settings or contact your internet service provider to determine if cookies are permitted.

How can I change or cancel my booking?

If you wish to change or cancel your booking, please call us toll-free at 1‑866‑529‑2079 or visit our  Manage Your Booking page.

If you've purchased CareFlex and your departure date is at least 21 days away, you can cancel online by visiting our  Manage Your Booking page. If you booked your vacation through a travel agent, you can also cancel your trip directly online.

Please note that cancellation fees may apply. For more information, refer to our “Standard Cancellation Policy” section outlined in the Terms & Conditions for each destination.

Can I add passengers to my booking after it’s confirmed?

Yes, for assistance call us toll-free at 1‑866‑529‑2079.

CAN I FIX AN ERROR IN MY PERSONAL PASSENGER INFORMATION AFTER MY RESERVATION IS CONFIRMED?

Mistakes happen. If you’ve made an error in your personal passenger information (ex: name, date of birth) and you’re travelling to Mexico, the Caribbean, Las Vegas, Hawaii, California or Orlando, you can make a change up to 31 days before departure by visiting our Manage Your Booking page.

For all other destinations, please call us at 1‑866‑529‑2079. If you’ve booked through a travel agent, please have them contact us on your behalf.

Yes, you can make bookings up to the day before departure.

Full payment must be made at the time of booking.

Definitely. One of our reservation agents will be happy to help you add a flight. Call us toll-free at 1‑866‑529‑2079 for assistance.

You can shop for a flight online or with our reservation agents who will be happy to help you. Call us toll-free at 1‑866‑529‑2079 for assistance.

Of course. One of our reservation agents will be happy to help you. Call us toll- free at 1‑866‑529‑2079 for assistance. A fee may apply for advance seat selection.

Onboard snacks are available on most flights. Availability of hot meals depends on the destination, the length of the flight, and the cabin you’ve chosen to travel in. Please refer to Air Canada’s onboard cabins page for more information.

Transfers are not included. Transportation from the airport to your hotel or port can often be arranged at an additional cost. Ask one of our reservation agents about transfers when you book your flight by calling us toll-free at 1‑866‑529‑2079.

You will find your cruise confirmation number on your invoice.

Once you receive your invoice, your reservation is confirmed.

You must register online with your cruise line after booking your cruise. Each cruise line has a specific process for issuing cruise travel documents. To complete your registration, visit our Register Your Cruise page.

How can I be sure my file is crossed-referenced with the other party I'm travelling with?

You will see details of this on your invoice and on the cruise line Passenger Immigration form on the cruise line website.

Electronic tickets will be issued 30-45 days prior to departure.

Call us toll-free at 1‑866‑529‑2079 for assistance.

If you wish to modify your booking, please call us toll-free at 1‑866‑529‑2079. For more information, refer to our “Payment, Changes and Cancellation Fees” section outlined in the Cruise Terms & Conditions . Penalties and change fees may apply.

Aeroplan points are earned for the flight portion of your cruise booking only. Sometimes bonus Aeroplan points are awarded on Flight & Cruise packages as part of a specific promotion.

To earn and redeem points for a Flight & Cruise package, book your cruise vacation by calling us toll-free at 1‑866‑529‑2079 with your Aeroplan number handy.

For trips to Mexico & the Caribbean: if you would like to book an activity or excursion after you have arrived at your resort, please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort for a listing of all activities and tours available to you at your destination. The binder or bulletin board will also include a schedule of when and where you can meet with your Air Canada Vacations destination representative, who will be happy to assist you.

For trips to Canada, USA, or Europe: if you would like to add an activity or excursion to your booking, you can do so before your departure by booking online here .  

For assistance during your trip, you can consult the Air Canada Vacations representative who is on-site at destination. To find out how to contact your Air Canada Vacations destination representative, as well as where and when they’ll be at your resort, please consult the Air Canada Vacations binder or bulletin board located in the lobby of your resort.

Please note that these phone numbers are solely for customers currently at destination.

Mexico, the Caribbean and Costa Rica

Antigua: 1-268-462-6632

Aruba: 1-297-522-4480, 1‑297‑597‑3142 or 1‑297‑597‑3121

Barbados: 1-246-432-0774 or 1-246-280-0240

• Liberia: 506 2105 0663
• San Jose: 506 2105 0663
• Cayo Coco: 011 53 33 305 802
• Havana: 011 5345 625823 or 011 5345 625824
• Holguín: 011 53 24 85 30 48
• Santa Clara: 011 53 42 35 0455
• Varadero: 011 5345 625823 or 011 5345 625824

Curaçao: 011 599 9 869 9559

Dominican Republic (all destinations): 1‑849‑200‑1217

Grenada: 473 439 2828 or 473 439 2829

Jamaica: 1-877-768-8370 ext. 4676

• Cancun & Tulum: +52 33 4171 1894
• Cozumel: 011 52 987 872 4081 ext. 105
• Huatulco: 011 52 958 587 1290 or 011 52 958 587 1700
• Ixtapa: 011 52 755 553 3351
• Los Cabos: 011 52 624 163 7391 or 011 52 624 163 7392
• Puerto Vallarta: 011 52 322 221 3066

Panama: 011 507 340 9875

Saint Kitts and Nevis: 1-869-465-4167 ext. 4039 or 5338

Saint Lucia: 1-758-452-0865 or 1‑758‑452‑0866

Saint Martin/Sint Maarten: 721 588 7963

Turks and Caicos: 1-649-243-5151

You can also call a customer care agent from most Sun destinations: 1‑800‑296‑3408

Our business hours are : Monday to Friday: 6 a.m. to 9 p.m. ET Saturday & Sunday: 6 a.m. to 5 p.m. ET 

Europe and Egypt

For assistance during your trip, please consult the phone numbers here .

• Office 011 33 784 320 239
• Emergency 011 33 149 159 633
• Office 011 30 210 924 4346
• Emergency 011 30 694 756 5907
• Office 011 354 591 9000
• Emergency 011 354 822 9050
• Office 011 353 1690 9450
• Emergency 011 353 86 040 0781 ( outside office hours )
• Office 011 353 1293 3095
• Emergency 011 353 1293 3095
• Office 011 39 0699330701
• Emergency 011 39 335 1338487
• Office 011 39 064885248
• Emergency 011 39 339 1287900
• Office 011 39 329 623 3814
• Emergency 011 39 330 559 562
• Assistance in English: 011 351 289 887 406
• Assistance in French: 011 351 289 887 411 ( Monday to Friday 9:30-18:30 ) / Emergency 011 351 963 063 600 ( outside office hours )
• Office 011 351 917 134 312
• Emergency 011 34 620 816 818
• Office 011 44 020 8861 9324
• Emergency 011 44 020 3988 3094
• Office 011 44 131 2212 625
• Emergency 011 44 783 3451 603
• Office 011 34 91 758 80 92
• Emergency 011 34 620 816 818  
• Office 011 34 93 255 31 61
• Emergency 011 34 691 578 708 
• Office 011 34 95 205 8366
• Emergency 011 34 606 394 316
• Office 011 41 43 210 55 94
• Emergency 011 41 43 210 54 51
• Office 011 43 1 402 204 212
• Emergency 011 43 664 2413411
• Emergency (24/7) for airport assistance: Ehad El Sherif 011 201 221 766188 and 011 201 288 766410
• Emergency (24/7) during the stay in Egypt: Madonna Magdy 011 201 221 816267 and Walid Hegab 011 201 200 514777

Any incidents that cause you distress, including injuries, service cancellation or problems, must be reported to Customer Care immediately following the event.

All claims after your travel must be addressed to Customer Relations in writing using one of our Contact Us forms .

Planning can be a lot of fun! Where you go and what you do depends entirely on you. The easiest way to start is to contact one of our group travel experts toll free at 1‑866‑529‑2079, or contact your travel agent to explore your options.

If you already have a good idea of what you’re looking for, fill out our group quote request form and one of our group travel specialists will send you a quote by email.

We’ll be happy to help you organize the flights and accommodations for your group to celebrate your special day. And we’ll put you in contact with the resort’s wedding coordinator, who will be the best person to help you with the details of the ceremony.

What is the minimum number of people to qualify as a group? Is there a maximum?

To take advantage of all the benefits of group travel, you need to be at least 10 adults and book a minimum of 3 hotel rooms. There is no maximum for a group size we’ve helped organize events and conventions with over 300 guests!

Absolutely. Whether one person is paying for everybody or if each guest is paying for their room separately, we can accommodate payment with a single or several credit cards. Upon completing your group booking, we’ll send you a room assignment form with all of the passenger and hotel details. You can simply provide payment information on that form and send it back to us.

Of course. Air Canada Vacations offers an extensive selection of non-stop flights from Canadian cities to destinations around the world, and your group can depart from any of them, according to which is the most convenient for each of you.

Yes. We have very affordable connecting flights from more than 63 cities across Canada and, based on flight availability, you can all connect to an airport and fly to your destination together.

For groups, seat selection is available for only $10 per person, round-trip. Wedding groups of 20 passengers or more get complimentary seat selection. While we cannot guarantee that your whole group will be sitting together, we do our best to assign group seating in the same section of the plane.

For most of our destinations throughout Mexico and the Caribbean, transportation is included from the airport to the resort and back. For assistance, look for the Air Canada Vacations representative wearing a red shirt and they’ll help happily you. For all our other destinations, transportation can be arranged at an additional cost.

For major destinations where transfers are included in the package, passengers on the same flight will be assigned the same transfer to and from the hotel. For smaller destinations, shuttle space may be limited and group members may be assigned to different transfers. Private transfer reservations can also be arranged for an additional fee. Please inquire with your travel agent or Air Canada Vacations Groups Coordinator.

Our hotel partners do their best to find rooms that are close together, but room availability is beyond our control.

Certainly. Our destination representatives throughout Mexico and the Caribbean will be glad to help you organize fun activities for everyone. For all our other destinations, please inquire with your travel agent or Air Canada Vacations Groups Coordinator.

Travellers can trust us for vacations with peace of mind. If the U.S. National Hurricane Center/Tropical Prediction Center (NHC/TPC) issues a Tropical Storm Warning, Hurricane Watch or Hurricane Warning for your selected vacation destination within 48 hours of your departure, you may be able to change your date, change your destination or choose from other rebooking options. Options may differ if you have an Air Canada Vacations Group or Cruise booking, please contact us for more details.

A multi-city itinerary allows you to fly to one city, and fly back from another city. For instance, with a multi-city itinerary, you can fly from Montreal to Paris, and then fly back to Montreal from London. You must always return to the same city of origin.

All multi-city itineraries must begin in Canada. We offer multi-city itineraries between the following destinations:

• between Canada and most European cities
• between Canada and most cities in the United States

Can I book flights within Europe and the United States?

Air Canada Vacations does not offer flights between cities in Europe or between cities in the United States. Car rentals are available here .

Yes, we ensure the security of your credit card transaction on aircanadavacations.com. All of your personal information is encrypted as it travels over the internet and to our booking system. We use Secure Socket Layer protocol (SSL), which allows us to create a secure link between our servers and your browser. This ensures that your data is transmitted securely and accurately.

Yes. We use cookies to remember information you gave us so you don't have to re- enter it each time you visit, which helps us provide you with a better user experience.

Air Canada Vacations’ Privacy Policy ensures that your personal information is not shared with third parties. For more information, please consult our Security & Privacy policies.

Yes. Depending on your destination, you can pay with up to four credit cards when making a booking directly on our website or over the phone.

CAN I PAY A BALANCE ON MY VACATION ONLINE?

If you’ve booked a vacation to Mexico, the Caribbean, Las Vegas, Hawaii, California or Orlando, you can now pay your balance online through our Manage Your Booking page.

For all other destinations, please call us at 1‑866‑529‑2079 and press 6.

Yes, you can make bookings up to the day before departure. You will receive all necessary travel documents within an hour of booking during our business hours.

Your confirmation number will appear on the final screen once you've completed the online booking process. The same number will also be indicated in the confirmation e- mail we send you right after you book.

To see your online bookings, you can visit our Manage Your Booking page.

If I don't receive a confirmation e-mail after I make a reservation, what should I do?

If you don’t receive a confirmation e-mail, call us toll-free at 1‑866‑529‑2079 for assistance.

With our Shopping Cart, you can buy multiple products for multiple travellers all under the same booking. While making a booking, the "Travellers" screen requires that you provide all information for travellers and then assign each to the products and services you have booked.

Traveller information includes the names of all people who are travelling. The type of traveller (adult, child, senior, etc.) must be specified.

The site is designed to provide enough spaces for you to enter the names of all the travellers. By default the system provides the same number of spaces as people on your booking. If you need more travellers, click on "Add a traveller" and provide the information.

If you haven't completed the booking, you can simply go back to the traveller info box and change the name. If you have completed the booking, please contact us at 1‑866‑529‑2079.

Assigning a traveller means choosing who will be using the products or services you have booked. For example, who will be taking the flight, who will be staying at the hotel, or who will partake in the activity.

The names of the travellers (as you entered them under “Traveller info”) will appear in the dropdown menus under each product or service you have selected. Simply choose the names of the appropriate people. Be sure to make note of the type of traveller (i.e., adult, child, senior, etc.) per person.

From the "Travellers" screen, you cannot change the number of people booked on each product or service. To change the number of people using a product or service you must return to your Shopping Cart (icon in the top right corner of the screen). Once in your Shopping Cart you’ll be able to modify the number of people.

Please note : To change the number of people, you may have to remove an item from your Cart and then re-add it.

All travellers should visit Air Canada’s Travel Requirements page for more information on entry requirements for different destinations.

It is your sole responsibility to ensure that you and any child travelling with you have all the travel documents necessary to enter in, and/or transit through, each country on your itinerary. Please ensure you verify the requirements for each country as the required documents for the outbound portion of your travel may differ from those required on the return .

Upon receipt of full payment and all applicable fees, electronic tickets will be issued by email between 30 and 14 days prior to departure to the e-mail address provided at the time of booking. Download and print all the attachments. Present your printed electronic-ticket(s) at the airport and/or printed voucher(s) at your destination.

For reservations made 7 days or LESS prior to departure : electronic-ticket(s) will be made available within 24 to 48 hours.

Call us toll-free at 1‑866‑529‑2079 or email [email protected] for assistance.

CAN I ACCESS MY TRAVEL E-DOCUMENTS ONLINE?

It depends on your destination. If you’ve booked a vacation to Mexico, the Caribbean, Las Vegas, Hawaii, California or Orlando, you can view and print your e-documents by accessing your reservation on our Manage Your Booking page.

If you don’t receive a confirmation e-mail, call us toll-free at 1‑866‑529‑2079 or email [email protected] for assistance.

Transfers are transportation between the airport and your hotel at destination. Air Canada Vacations offers different types of transfers based on your destination, needs, and budget.

No. All information pertaining to your transfers will be contained in the invoice that you will receive after completing your booking.

Transfers are already included in vacation packages for most of our destinations in Mexico & the Caribbean and Europe.

If transfers are not included, you can add them to your booking through our toll- free Reservations Department at 1‑866‑529‑2079.

During your booking, once in the shopping cart, our system will show you if transfers are included or not for your package. If transfers are not included, you can add them to your booking through our toll-free Reservations Department at 1‑866‑529‑2079.

You can add a transfer when you book a package. You can also add a transfer to your Flight-only or Hotel-only booking. You cannot add a transfer to a car rental booking or an excursion booking.

No, transfers that are included in your package cannot be removed.

No, once a transfer is attached to a booking it is available for all the travellers on that booking.

Please refer to your invoice for all transfer information, including contact information. You can also reach a Customer Care agent at 1‑800‑296‑3408.

The airport pick-up time is based on your flight's arrival time.

Your hotel pick-up time is based on your flight's departure time.

It is recommended that you have sufficient travel insurance for all your coverage needs. Travellers should review any out-of-country emergency medical coverage included with their provincial health plan, credit card and/or employee benefits plan.

For travel to Cuba: as of May 1, 2010, all travellers are responsible for having emergency medical insurance when travelling to Cuba. The insurance must be purchased from the country of departure and travellers may be required to present a policy that is valid for the duration of their stay in Cuba.

Travel insurance can only be purchased at the time of booking and prior to your departure. For more information and to buy online, visit our Travel insurance page.

Air Canada Vacations customers are offered emergency travel medical insurance administered by Allianz Global Assistance, one of the largest travel insurance and assistance providers in Canada.

TRAVELLING WITH ALLERGIES OR DIETARY RESTRICTIONS

Can i fly with dietary restrictions.

Yes, Air Canada is happy to accommodate any dietary restrictions. You may order special meals on select flights. For more details, visit Air Canada’s Special Meals page .

CAN I FLY WITH ALLERGIES?

Yes, Air Canada will do its best to accommodate severe allergies. For more details, visit Air Canada’s accessibility services page .

CAN I STAY AT A RESORT WITH DIETARY RESTRICTIONS OR ALLERGIES?

Yes! Most resorts will be happy to accommodate any special requests you may have. We recommend contacting your resort directly with your booking reference number handy at least two weeks in advance of your stay.

CAN I TRAVEL WITH MY PET?

Yes, you can travel on a flight operated by Air Canada or Air Canada Rouge with your pet. For details, visit Air Canada’s Travelling with your Pet page.

As required under the U.S. Transportation Security Administration’s (TSA) Secure Flight Program, Air Canada, along with other airlines, will send the TSA the following passenger information when you book a flight to, from, via or over the United States:

• Full name as it appears on the passport (mandatory)
• Date of birth (mandatory)
• Gender (mandatory)
• Redress Number (optional)

When you book your flight through Air Canada Vacations Reservations or via our website, the information will be collected at the time of booking.

Travel to the U.S. from Visa Waiver Program countries Effective March 15, 2010, citizens from countries participating in the US Visa Waiver Program who wish to travel by air to the United States must obtain prior approval through the Electronic System for Travel Authorization (ESTA). For more information visit the ESTA website.

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• Strengthening Canada's Air Passenger Protection Regulations (Aug. 2023)
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Simple Flying

Not just air canada: examining the country's other airbus a330 operators.

Other operators are Air Transat and the Royal Canadian Air Force.

• The Airbus A330 is predominantly seen in Air Canada colors across Canada, but is also operated by Air Transat and the Royal Canadian Air Force.
• The A330 remains popular globally, sharing similarities with the A340 but distinct in having twin engines and two main landing gears.
• Air Transat heavily relies on its fleet of 11 A330s for long-haul operations across its network to Europe, Florida, and the Caribbean.

Apart from Air Canada, just two other Canadian airlines operate the iconic Airbus A330: leisure-focused Air Transat and the Royal Canadian Air Force.

The A330 is a widebody aircraft designed and manufactured by European aircraft manufacturer Airbus. Derived from the A300 variant, it was first launched in 1987 and quickly collected global orders for the aircraft. The first Airbus A330-300 then took flight for Air Inter in 1994 and has traveled to most corners of the world ever since.

Airbus's A330 (twinjet) and A340 (quadjet) share many similarities within their airframes, with the same fuselage and wing components. However, differences include extra engines and two main landing gears instead of three. This variant has remained popular over time and remains the second most delivered widebody aircraft, following the Boeing 777; however, there is sharp competition from the 767, 787, and Airbus A350 .

The backbone of Air Transat's long-haul operations is that the Montreal-based airline deploys its 11 active A330s on routes across its network, including Europe, Florida, and the Caribbean.

A Look At Air Transat's Fleet In 2023

Want answers to more key questions in aviation? Check out the rest of our guides here .

Air Transat

Founded in 1986, the leisure carrier has its headquarters in Montreal, Canada, and serves many major airports nationwide. It provides convenient escapes to Europe and south to the Caribbean, Mexico, and Florida when those cold Canadian winters set in.

Its hub remains at Montreal Trudeau International Airport (YUL), but critical focus cities include Toronto Pearson International Airport (YYZ) and Quebec Jean Lesage International Airport (YQB). Operating two variants of the A330, Air Transat (TS), can transport up to 363 in its most dense configuration.

Air Transat's fleet of A330

According to ch-aviation , the airline operates the below A330s:

Royal Canadian Air Force (RCAF)

In 2022, the Canadian government purchased two used Airbus A330-200 from Kuwait Airways to replace the RCAF's aging CC-150 Polaris. These aircraft were destined to be modified to an A330 MRTT configuration , which, according to Airbus, will allow the aircraft to operate with a maximum payload of 45 tonnes on both decks or up to 300 passengers onboard.

Since then, the RCAF has increased the order to nine aircraft. The first aircraft re-entered service in November last year and had been deployed for VIP travel and strategic transport, with the second joining service in February 2024.

Special configurations

As noted above, the re-configured aircraft can carry up to 300 passengers, or alternatively, in a MedEvac cabin layout with up to 40 stretchers, 120 passengers (20 specifically for medical staff), and 37 tonnes of cargo in the aircraft's lower deck.

The RCAF-modified aircraft has been named the Airbus CC-330 Husky, a unique design of the Airbus A330 MRTT. So far, it has been based in the nation's capital, at Ottawa Macdonald–Cartier International Airport (YOW).

Airbus CC-330 Husky Specifications

The details below are as per ch-aviation :

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Six hours on the apron for TS157

A flight on an Air Transat Airbus A330-200 between the Belgian capital and Montreal was diverted on July 31, 2017, due to several storms hovering over Montreal. 300 passengers were forced to remain on the aircraft without free access to water, electricity, or air conditioning. Passengers were required to stay onboard and were rationed on the remaining food for the next six hours.

A frustrated passenger ended up calling 911 to alert the authorities of the situation, with many travelers onboard complaining of feeling suffocated. Airport authorities then stepped in, delivering water and allowing passengers to disembark. The airline blamed Ottawa Airport for the situation, noting that congestion meant they could not park and deplane the passengers. However, the airport responded to that claim, emphasizing that the pilots asked for no special assistance.

The event outraged many Canadian lawmakers and led to suggestions for improvement to Canada's passenger bill of rights. This flight was one of 20 diverted that day due to deteriorating weather across the region, including another Air Transat flight inbound from Rome, where passengers remained stranded onboard that flight for over four hours.

The Canadian Transport Authority (CTA) eventually ruled that while Air Transat's diversion was out of the carrier's complete control, it was the airline's decision not to request further aid sooner upon arrival in Ottawa. The flight could have parked, deplaned, and offered passengers food and drinks much sooner than the six hours it experienced. Passengers onboard were offered a CA$500 (US$363) refund for their experience.

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