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Virgin Voyages Help & Support for Travel Requirements

Travel requirements, are passports and visas required to sail.

• Original valid US Passport
• Original valid US Passport Card
• Original valid Trusted Traveler Card (NEXUS, FAST)
• Puerto Rico birth certificates issued prior to July 1, 2010 are not acceptable
• Hospital-issued birth certificates are not acceptable
• Original Consular Report of Birth Abroad issued by the Department of State AND a physical Government-issued photo ID
• Original Certificate of Naturalization issued by US Citizenship and Immigration Services AND a physical Government-issued photo ID

Will I need a visa to visit each port on my voyage?

Can i use a passport card instead of a passport book, what travel documents do i need to travel in australia.

• Please upload your government photo ID as a passport in Ready to Sail on the Virgin Voyages App.
• After uploading, click ‘No thanks - I’ll do it myself’ and fill out the required information to complete your check-in. Note: In the passport number field, input your Driver's License number.

If I am traveling to Australia from a country at risk of yellow fever, are there any travel requirements I need to follow?

What are the passport requirements for voyages departing from san juan, can i use a passport card instead of a passport book for my voyage out of san juan, other topics related to "travel requirements".

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Check-in information

Recommended check-in times, for domestic flights.

We recommend you are checked in with bags dropped at least 60 minutes prior to your scheduled departure time.

Check-in will close 30 minutes before departure and you will not be able to check your bags after this time.

If you are travelling in a large group or require additional assistance, we recommend that you are checked in 60 minutes prior to your scheduled departure time.

When planning your arrival at the airport please ensure you allow enough time to check in. Failure to adhere to check-in times, may result in you missing your flight and forfeiting the fare paid.

For domestic flights connecting to international flights

For international flights.

We recommend you are checked in with bags dropped at least 90 minutes prior to your scheduled departure time.

If you are travelling in a large group or require additional assistance, we recommend that you are checked in at least 120 minutes prior to your scheduled departure time.

Check-in will close 60 minutes before departure and you will not be able to check your bags after this time.

When planning your arrival at the airport, please ensure you allow enough time to check in, make your way through security and to the boarding gate. Failure to adhere to check-in times may result in you missing your flight and forfeiting the fare paid. 

For domestic flights within Australia departing from an international terminal

Flights operating to Christmas and Cocos Island from Perth depart from the international terminal. 

International check in times  apply, so it's recommended you arrive at the airport 90 minutes prior to your flight. Check-in closes 60 minutes prior to departure. 

Your check-in options

Virgin australia app, at the airport, check in for your flight online via desktop, tablet or mobile devices using our online check-in portal. .

• For domestic flights: Online check-in for domestic travel will open 48 hours prior to your scheduled flight departure, and close 30 minutes prior.*
• For international flights: Online check-in for international travel is currently unavailable. Please proceed to a check-in counter to check in.

*Guests who have booked with  specific service requests  may be unable to check in online. Upon arrival at the airport, please see Virgin Australia staff to determine if kiosk check in can be utilised for your booking or proceed to our traditional check-in counters. Our kiosk check in facilities are available at selected airports.

Check in for your flight via the  Virgin Australia App

Download the Virgin Australia app from the  App StoreTM  or  Google PlayTM store .

At most domestic airports guests can opt to check in using our self service check-in technology or counter check-in service provided by friendly Virgin Australia team members.

Guests can use our self check-in kiosks at most major airports where you can print your boarding pass and bag tag before proceeding to a bag drop.

Our check in guide below explains our self check-in steps to make sure you are prepared on arrival at the airport. 

Need to check in at the airport? Using your 6 letter booking reference, check in at a kiosk to print your boarding pass and bag tag. Already checked in online? Scan your mobile device or boarding pass at a kiosk to print your bag tag.

Print a bag tag  and attach it to your bag.

Proceed to  bag drop .

At our international airports, counter check-in service for guests with and without bags is provided by our friendly Virgin Australia team members.

International check-in:  check in opens 3 hours prior to scheduled flight departure time.

Travel essentials

Before arriving at the airport, it is important that guests take note of our specific baggage and attire guidelines, and have the appropriate documentation required for check-in if travelling internationally. If you do not meet these guidelines you may be prevented from boarding your flight.

Packing your bags

When you drop off your baggage, you will be asked whether or not you have packed items that may be considered  dangerous goods .

When packing your bags, please consider what is permitted, what is forbidden and what is restricted. Do not pack anything that is likely to be confiscated by airport staff or ground crew.

Please keep in mind Virgin Australia’s  carry-on  and  checked baggage  allowances when packing for your flight. If you exceed your checked baggage allowance, you will be subject to  excess baggage charges . Any items which exceed the carry-on baggage allowances will be tagged and placed in the hold.

If you require additional baggage, we strongly recommend purchasing additional baggage before arriving at the airport. Please visit  Manage My Bookings  or contact the  Guest Contact Centre .

Looking the part

Virgin Australia has a list of minimum dress requirements. To board our aircraft Virgin Australia guests must wear:

• Footwear (thongs are acceptable) – all adults and children who are capable of walking must wear suitable footwear
• Shorts, or a skirt, or pants/trousers – suitable clothing that covers your bottom half
• A shirt (singlets are acceptable)

If your items of clothing display offensive language or symbols, you will not be permitted on our services. If you do not meet our minimum dress requirements, you will be prevented from travel until you are dressed appropriately.

Boarding your flight

Your boarding pass will display the time that you need to be at the boarding gate.

It is important to us and our guests that flights depart on time. For domestic flights, gate closure will occur 10 minutes prior to departure and our aircraft will not be held at the boarding gate for late guests.

As flight and gate information can change, remember to regularly refer to flight information display screens throughout the terminal to stay up to date with your flight status and gate information.

If you require extra time boarding or additional assistance, please contact our  Guest Contact Centre  in advance so that we can arrange this with our team at the airport.

Travelling internationally

If you are travelling internationally, please familiarise yourself with the essential  travel documentation  required to board your flight. If you do not have the correct travel documentation, you may miss your flight and forfeit the fare paid.

Please have your passport and travel documents on hand, and keep in mind the  enhanced security measures  for what is permitted on-board international flights.

Allow enough time to clear security, Customs and Immigration before boarding.

If you are travelling to the USA, you will need to provide ground crew and Customs officers with a contact address for your first night in the USA. We recommend that you have this documented and ready to present when required.

Find out more about  Visa and Passport requirements  for specific destinations.

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Before You Go

Learn About Your Destination

While Abroad

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Travel Advisory September 8, 2023

Australia - level 1: exercise normal precautions.

Reissued with removal of major event information.

Exercise normal precautions in Australia. 

Read the country information page for additional information on travel to Australia.

If you decide to travel to Australia:

• Enroll in the  Smart Traveler Enrollment Program  ( STEP ) to receive Alerts and make it easier to locate you in an emergency.
• Follow the Department of State on  Facebook  and  Twitter .
• Review the  Country Security Report  for Australia.
• Visit the CDC page for the latest  Travel Health Information  related to your travel.
• Prepare a contingency plan for emergency situations. Review the  Traveler’s Checklist .

Embassy Messages

View Alerts and Messages Archive

Quick Facts

Must be valid at time of entry

One page required for entry stamp

Amounts over AUD 10,000, or equivalent, must be declared

Embassies and Consulates

U.s. consulate general sydney.

Suite 2, 50 Miller Street North Sydney, NSW 2060 Australia Telephone:  +(61) (2) 2 8219-2100 Emergency After-Hours Telephone: +(61) (2) 4422-2201 Email:   [email protected]

U.S. Embassy Canberra (The Embassy does not provide consular services.) Moonah Place Yarralumla, ACT 2600 Australia Telephone: +(61) (2) 6214-5600 Emergency After-Hours Telephone: +(61) (2) 411-424-608 Fax: +(61) (2) 6214-5970

U.S. Consulate General Melbourne 553 St. Kilda Road Melbourne, VIC 3004 Australia Telephone: +(61) (3) 9526-5900 Emergency After-Hours Telephone: +(61) (3) 9389-3601 Fax: +(61) (3) 9526-5968 Email:   [email protected]

U.S. Consulate General Perth 4th Floor 16 St. George's Terrace Perth, WA 6000 Australia Telephone: +(61) (8) 6144-5100 Emergency After-Hours Telephone: +(61) (8) 9476-0081 Fax: +(61) (8) 9325-5914 Email:  [email protected]

Destination Description

Learn about the U.S. relationship to countries around the world.   

Entry, Exit and Visa Requirements

You must have a valid U.S. passport and a visa or an approved Electronic Travel Authority (ETA) to enter Australia. Most U.S. passport holders traveling to Australia for tourism or business purposes for less than 90 days can obtain an ETA. The ETA is an electronic label-free visa and can be obtained at the ETA website for a small service fee. Airlines and many travel agents in the United States are also able to apply for ETAs on behalf of travelers.

If you overstay your ETA or any other visa, even for short periods, you may be subject to exclusion, detention, and removal by the Australian Department of Home Affairs.

If you are travelling on a valid U.S. ePassport (a passport that contains an electronic chip) and are 16 years of age or older, you are eligible to use Australia’s automated border processing system, SmartGate, upon arrival in Australia (SmartGate kiosks are available only at participating airports). There is no additional enrollment process or fee to use SmartGate. Visit the SmartGate website for more information and for a list of participating airports in Australia.

Visit the Embassy of Australia website for the most current visa information.  

HIV/AIDS restrictions. Some HIV/AIDS entry restrictions exist for visitors and foreigners seeking permanent residence in Australia. Depending on the type of visa you apply for, the length of your stay, and your intended activities in Australia, you may be required to undergo a medical examination before the Australian Department of Home Affairs will issue you a visa.

If you are in the application process, and are found to be HIV positive, a decision on the application will be considered on the same grounds as any other pre-existing medical condition (such as tuberculosis or cancer), with the focus on the cost to Australia’s health care and community services.

Additional information about Australian immigration health requirements can be found here.

Please verify this information with the Embassy of Australia in Washington D.C. before you travel. 

Find information on dual nationality , prevention of international child abduction and customs regulations on our websites.

Safety and Security

Terrorism: Terrorists have targeted, and could continue to target, Australia.

• Australia has an alert system for possible terrorist attacks. The threat levels range from “not expected” to “certain.” The Australian National Security website has up-to-date information regarding the current terrorism threat level. You may also contact the Australian National Security Hotline at 61-1-800-123-400.
• U.S. citizens in Australia should remain vigilant toward their personal security and exercise caution.
• Australian law protects the right of individuals and groups to engage in peaceful protest and to publicly express their views. Demonstrations and political rallies are generally approved by local authorities and well publicized. However, please be cautious of any possible confrontation that could escalate into violence. You should attempt to avoid the areas of demonstrations and be careful within the vicinity of any demonstrations. You should stay current with media coverage of local events and always be aware of your surroundings.
• You should be aware that robberies, burglaries, assault, and auto theft are common in Australia’s larger cities.
• Foreign visitors in popular tourist areas are targets for pickpockets, purse-snatchers, and petty thieves. Most petty crime can be avoided if basic security precautions are taken.
• Be careful when visiting bars or clubs in the entertainment areas of major cities, as “bar brawls” and other assaults sometimes occur. You should watch out for drink spiking when consuming alcohol with unfamiliar people.

See the Department of State and the FBI pages for information on scams.

Victims of Crime:

• Report crimes to the local police at 000 and contact the U.S. Consulate in your district.
• The local authorities are responsible for investigating and prosecuting crimes.
• See our webpage on help for U.S. victims of crime overseas .
• Assist you in reporting a crime to the police.
• Help you find appropriate medical care.
• Contact relatives or friends with your written consent.
• Explain the local criminal justice process in general terms.
• Provide a list of local attorneys.
• Provide information on victim’s compensation programs in the U.S.
• Provide information about Australian Victim Assistance programs.
• Provide an emergency loan for repatriation to the United States and/or limited medical support in cases of destitution.
• Help you find accommodation and arrange flights home.
• Replace a stolen or lost passport.

Domestic Violence: U.S. citizen victims of domestic violence may contact the U.S. consulate in your district for assistance.

Tourism: The tourism industry is generally regulated, and rules and safety inspections are regularly enforced. Hazardous areas/activities are identified with appropriate signage, and professional staff is typically on hand in support of organized activities. In the event of an injury, appropriate medical treatment is widely available throughout the country. Outside of a major metropolitan center, it may take more time for first responders and medical professionals to stabilize a patient and provide life-saving assistance. U.S. citizens are encouraged to purchase medical evacuation insurance . 

Local Laws & Special Circumstances

Criminal Penalties: You are subject to local laws. If you violate local laws, even unknowingly, you may be expelled, arrested, imprisoned or deported.

• It is illegal to take pictures of certain buildings, such as inside certain areas of Australian airports, near prisons, and at military bases.
• Furthermore, some laws are also prosecutable in the United States, regardless of local law. For examples, see our website on crimes against minors abroad and the Department of Justice website.

Alcohol and Drugs:

• Penalties for possession, use, or trafficking of drugs are strict. Convicted offenders can expect lengthy sentences and fines. Please see Australia’s Department of Health webpage for further information. 
• Driving under the influence of alcohol can result in jail time.
• Random breath testing of a driver's blood alcohol level is a common occurrence.

Arrest Notification: If you are arrested or detained, ask police or prison officials to notify the U.S. Embassy immediately. See our webpage for further information.

Potential Health Screening: Australian authorities have broad powers to prevent the entry of diseases and other materials into Australia that might pose a threat to its welfare. In the event of a public health emergency involving a communicable disease, passengers arriving in Australia may be subject to strict health screening measures, including testing, monitoring, and assessment for possible quarantine.

Customs: Australian customs authorities enforce very strict regulations concerning the importation from all countries of items such as agricultural goods, including plants and food products, and wood products, as well as very strict quarantine standards for animals and pets. Can you bring it in?

Contact the Embassy of Australia in Washington, D.C., or one of Australia's consulates in the United States for specific information regarding customs requirements, and visit the Australian Government’s Department of Agriculture website for additional information.

Natural Disasters:

Australia experiences a range of natural disasters, including bushfires, floods, and severe storms. These events are difficult to predict and can result in loss of life. You should be aware of conditions around you and monitor local weather and safety reports so you can take appropriate action when needed.

See our webpage for information on storm preparedness and response.

Safety Concerns:

Outdoor Recreation/Adventure

• Be aware that Australian fauna can be dangerous. From jellyfish to crocodiles, sharks, poisonous insects, and snakes, the continent and its waters host wildlife that merit awe and respect in equal doses.
• Visit the Wet Tropics Management Authority visitor information guide for information on Australian wildlife and marine life.
• Take important safety precautions when swimming, such as swimming only between the flags where a lifeguard is present, and never swimming alone.
• Further information on beach safety can be found on the Surf Life Saving website.

Follow recommended precautions when snorkeling and scuba diving and never dive alone. Over the past few years, there have been numerous deaths related to snorkeling and scuba diving incidents.

Faith-Based Travelers : See the following webpages for details:

• Faith-Based Travel Information
• International Religious Freedom Report – see country reports
• Human Rights Report – see country reports
• Hajj Fact Sheet for Travelers
• Best Practices for Volunteering Abroad

LGBTI Travelers: There are no legal restrictions on same-sex sexual relations or the organization of LGBTI events in Australia. Australian federal law prohibits discrimination based on sexual orientation.

As of December 9, 2017 Australia defines marriage as “the union between two people.” Australia grants temporary and permanent visas to same-sex partners of Australian citizens.

See our LGBTI Travel Information page and section 6 of our Human Rights report for further details.

Travelers Who Require Accessibility Assistance

• Australia enforces laws prohibiting discrimination against access to premises, facilities, and accommodation.
• Many of the downtown areas of Australian cities were built in the 1800s. These areas often have narrow sidewalks crowded with pedestrians and tourists.
• Most public transit, parking, streets, and buildings are accessible for disabled travelers.
• Tourist spots at the beach or in the Australian outback can have varying degrees of accessibility.
• Many accommodations and venues provide accessibility information on their websites.

Students: See our Students Abroad page and FBI travel tips .

Women Travelers: See our travel tips for Women Travelers .

For emergency services in Australia, dial 000.

Ambulance services are widely available.

We do not pay medical bills.  Be aware that U.S. Medicare/Medicaid does not apply overseas. Most hospitals and doctors overseas do not accept U.S. health insurance.

• Excellent medical care is available in Australia.
• Doctors and hospitals often expect immediate cash payment for health services.
• Serious medical problems requiring hospitalization and/or medical evacuation to the United States can cost hundreds of thousands of dollars.

Medical Insurance:  Make sure your health insurance plan provides coverage overseas. Most care providers overseas only accept cash payments. See our webpage for more information on overseas insurance coverage. Visit the U.S. Centers for Disease Control and Prevention for more information on type of insurance you should consider before you travel overseas.

Prescriptions:

• If traveling with prescription medication, check with the government of  Australia  to ensure the medication is  legal in   Australia .
• Always, carry your prescription medication in original packaging with your doctor’s prescription

Vaccinations: Be up-to-date on all vaccinations recommended by the U.S. Centers for Disease Control and Prevention.

Further health information:

• World Health Organization
• U.S. Centers for Disease Control and Prevention (CDC)

Air Quality: Visit AirNow Department of State for information on air quality at U.S. Embassies and Consulates.

The U.S. Embassy maintains a list of hospitals and a link to the Australian National Health Services Directory at Medical Assistance - U.S. Embassy & Consulates in Australia (usembassy.gov) . We do not endorse or recommend any specific medical provider or clinic.

Medical Tourism and Elective Surgery

• Visit the U.S. Centers for Disease Control and Prevention website for information on Medical Tourism, the risks of medical tourism, and what you can do to prepare before traveling to Australia.

Pharmaceuticals:

• U.S. Customs and Border Protection and the Food and Drug Administration are responsible for rules governing the transport of medication back to the United States. Medication purchased abroad must meet their requirements to be legally brought back into the United States. Medication should be for personal use and must be approved for usage in the United States. Please visit the U.S. Customs and Border Protection and the Food and Drug Administration websites for more information.  

Adventure Travel

• Visit the U.S. Centers for Disease Control and Prevention website for more information about Adventure Travel .

Air Quality

Air pollution is a significant problem during certain months in Australia due to bush fires. Consider the impact seasonal bush fire season pollution may have on your health and consult your doctor before traveling.

The air quality varies considerably and changes with the season. It is typically at its worst in the bush fire season. People at the greatest risk from particle pollution exposure include:

• Infants, children, and teens
• People over 65 years of age
• People with lung disease such as asthma and chronic obstructive pulmonary disease (COPD), which includes chronic bronchitis and emphysema;
• People with heart disease or diabetes
• People who work or are active outdoors

Travel and Transportation

Road Conditions and Safety:

• Traffic operates on the left side of the road, and all vehicles use right-hand drive.
• Use caution when crossing streets and when driving.
• When crossing roads on foot, make sure you look carefully in all directions.
• Seat belt use by drivers and all passengers is mandatory, and fines apply for not wearing them.
• Motorcyclists must wear helmets.
• Speed limits and laws are rigorously enforced. Speed limits vary throughout Australia and are measured in kilometers, not miles. Be aware that speed cameras are everywhere and you will be ticketed for driving over the speed limit.
• Roads and streets are frequently narrower and less graded than U.S. highways.
• Outside major metropolitan areas, most highways are two-lane roads with significant distances between destinations.
• When driving in Australia, exercise caution while passing or merging with adjacent traffic.
• If driving in rural areas, be alert to free-roaming animals, such as kangaroos, and "road-trains" (several semi-truck trailers connected together).
• Passing road-trains is dangerous, and you should pull over to allow on-coming road-trains to pass to avoid being sideswiped.
• If you have no experience with a 4-wheel drive vehicle, you should exercise common-sense when driving in the Australian outback.

Traffic Laws:

• Each state/territory has different rules about using a foreign driver’s license and the conditions under which a visitor might have to get an international driver’s license. More information about  driving rules and regulations is available by state .
• Texting or holding your phone while driving is against the law in Australia, but you can use a hands-free system to communicate while driving.
• For specific information concerning Australian driving permits, vehicle inspection, road tax, mandatory insurance, and the rental and operation of motor vehicles in Australia, visit the  Australian Tourist Commission website.

Public Transportation:  Australia has an extensive and safe public transportation network consisting of buses, streetcars, ferries, trains, and subways. Metered taxis and ride sharing services are also prevalent. Use common sense safety practices, such as guarding valuables and remaining aware of your surroundings, on all public transportation.

See our  Road Safety page  for more information.

Aviation Safety Oversight:  The U.S. Federal Aviation Administration (FAA) has assessed the government of Australia’s Civil Aviation Authority as being in compliance with International Civil Aviation Organization (ICAO) aviation safety standards for oversight of Australia’s air carrier operations. Further information may be found on the  FAA’s safety assessment page .

Maritime Travel: Mariners planning travel to Australia should also check for U.S. maritime advisories and alerts . Information may also be posted to the U.S. Coast Guard homeport website , and the  NGA broadcast warnings website  portal select “broadcast warnings”.

For additional travel information

• Enroll in the  Smart Traveler Enrollment Program (STEP)  to receive security messages and make it easier to locate you in an emergency.
• Call us in Washington, D.C. at 1-888-407-4747 (toll-free in the United States and Canada) or 1-202-501-4444 (from all other countries) from 8:00 a.m. to 8:00 p.m., Eastern Standard Time, Monday through Friday (except U.S. federal holidays).
• See the  State Department’s travel website  for the  Worldwide Caution  and  Travel Advisories .
• Follow us on X (formerly known as "Twitter") and Facebook .
• See  traveling safely abroad  for useful travel tips.

Review information about International Parental Child Abduction in Australia .  For additional IPCA-related information, please see the  International Child Abduction Prevention and Return Act ( ICAPRA )  report.

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Entering or leaving Australia

Australia welcomes millions of overseas visitors each year. Anyone who is not an Australian citizen needs a valid visa to enter the country.

International passenger caps have been removed for all international passenger arrivals into Australia.

All travellers should be aware that: People entering Australia do not need to provide evidence of vaccination status People entering Australia do not need to complete the Digital Passenger Declaration or Maritime Travel Declaration People leaving Australia will not be asked to provide evidence of their vaccination status Unvaccinated visa holders do not ​ need a travel exemption to travel to Australia Mask wearing on international flights to Australia is no longer mandatory . It is important to remember that airlines, vessel operators and other countries may have specific requirements that travellers need to comply with.

Australian Citizens

All Australian citizens must enter and exit Australia on an Australian passport. Your Australian passport must be valid (not expired) on the day of your arrival in Australia. It does not need to have six months remaining validity to enter Australia unless you are passing through a third country that requires it. Citizens are not entitled to a visa, even if you are also a citizen of another country. Please see the  Department of Home Affairs website  for more information. 

Immigration and Visas

All foreign travellers, except New Zealand citizens, must obtain a visa or travel authority before travelling to Australia.

»    Immigration and visas

If you have a specific question, please contact the Department of Home Affairs .

You will also need to know what you can and cannot bring into Australia, knowing the duty-free concession limits and what to experience when travelling through Australian airports and seaports.

Please visit the Department of Home Affairs website for more information.

Plan your trip with  australia.com , the official Tourism Australia website, offering a wide range of travel information and planning tools including over 2000 images, a currency converter, daily weather updates, interactive maps, suggested holiday itineraries, holiday deals, specialist travel agents and more. Available in nine languages.

Tourist Refund Scheme

The  Tourist Refund Scheme  enables you to claim a refund, subject to certain conditions, of the goods and services tax (GST) and wine equalisation tax (WET) that you pay on goods you buy in Australia.