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Booked tickets with them once

Booked tickets with them once, it was an easy experience. But these guys keeps calling and force to put a review through. I told them before that I will do it when I have time. But no this chick Monika keeps calling and asking for a review right there and then while she is on the phone. Bloody ridiculous...

Date of experience : 12 January 2023

Reply from Gaura Travel

Apologies Nitesh for the inconvenience, will improve the service on our end from your input. Thank you!

It was a very good experience booking…

It was a very good experience booking ticket with Gaura travel.....👍🏻👏🏽

Date of experience : 01 March 2021

Hello Diwan, thank you so much for your kind review and we are glad that you had a good experience with us! We hope to be able to cater to your travel needs soon again in the future!

SCAM SCAM BIG SCAMMMMMMM!!!!!!!!

They are Fraud company and fraud peopleGive your money for charity but don’t waste your money and book your ticket with these people. I booked my ticket a month ago and my in laws are ready to fly in 3 days but still chasing for the tickets. Still we don’t have ticket with us. Biggest lier they are. We ask several times to speak to manager of this company but they refused every single time. They always have excuses. 3 Days to fly but still they can’t plan their travel. I seriously going to take this further.It’s not done.We don’t earn to give our money to these scammers.

Date of experience : 31 August 2022

Hello Smriti. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

Very bad service

Very bad service, unqualified staff never follow up wrong promises, they should have to close there business if they don't afford to provide service, it's a big scam.

Date of experience : 29 January 2022

Hello, Rikin. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

Gaura Travel is absolutely good for…

Gaura Travel is absolutely good for booking tickets for India travel.

Date of experience : 23 May 2022

Hello, Seema! Thank you so much for your testimonial! We hope to be able assist you more in the future, and thank you for trusting Gaura Travel :)

Worst exprience ever with booking tickets

We had booked our tickets through Gaura travels early Jan 2022 The flight path was through Malaysia and since flights were going to India ,we were booked through Singapore and Airlanka then to Bnagalore.Our return first week of Feb 2022 did not go thro as well,I do understand circumstance beyond their control,We kept Calling Guara travels 10. days before our departure date enquiring if the flights were going through The same response it was definitely going through We were advised 8 hours before our flight that the return flight was not going.We lost money booking RTPCR tests And cancelled TAXI booking And hotel booking as we had to rebook at a higher price.We eventually returned back to Melbourne through another airlines paying more than business class fare one way.No response from Guara travels.The best is yet to come One of our friends also has similar booking and exact dates of departure ,got a refund of $1000 for the return flight cancelled ny MAL we got $800 less for no reason ,no explanation.After calling everyday to the call Centre im MumbaiWe were assured to fill in our complaint (done this several) time uploaded as per instructions To date no response & we are still awaiting a call from a so called team leader ARNAV promising to call but nothing to this date PLEASE BE WARE OF SCAMMER TRAVEL COMPAn Y CALLED GUARA

Date of experience : 29 April 2022

Uma, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. If you have done so and haven't gotten a reply yet, could you please share us your order ID? Thank you.

You guys want every one hard Earning…

You guys want every one hard Earning money. Don’t want to give refunds after 6 and half month. Very nice way to do business 👨‍💼 really. Now you guys wants to take it off line. What ever you wants to give me solution put in public. Your team told Saturday some will contact in Monday. I didn’t got any phone call. As per your company policy and guidelines I did what ever you guys ask to fill all forms since December 2021. I will call April, June twice and July. I know already many many people put on every different group complaint. But you guys every…

Date of experience : 11 July 2022

Hello Suchit. Has your issue been resolved already? If not, could you share us your order ID? We would like to apologize if we have caused you any inconvenience.

This is fraud company

This is fraud company. Australian government must banned this company. I have already complained further to blocked this company in Australia.

Date of experience : 30 September 2022

Hello YP. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/ or call us at 1300 359 463 or 91 8585 027 970. Thank you, and have a nice day ahead! Apologies once again 🙏

I booked with them so many time and…

I booked with them so many time and never had any problem with anything. Easy and fast great prices.

Date of experience : 27 May 2022

Hello, Jas! We are so happy that you have always had a good experience with us. We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Flight cancelled by airline poor service

Our flight to india is on 09th Dec from Mel to Syd to hongkong to mumbai. Flight from Melbourne to Sydney by Cathay pacific got cancelled. Firstly this was not informed by Gaura travels but we found out when we were checking for baggage limit There is only one person in the organiztion who can do date change. I and wife have made multiple calls and dropped email but very few email get responses While calling Gaura, the calls get disconnected and they are unable to call us back after being in call for 15-20 min. The call gets transferred and we need to give reference and reason for call every time to new customer I had agreed options to be taken by Gaura to Cathay pacific 5 days back and gaura has not able to finalize those option with Cathay pacific. Last i check all the option discused are now full. One option that was provided was for me to pay the difference of fare or cancellation fee when the cancellation was done by the Airline (why would customer pay for cancellation of the ticket by airline) No urgency shown by Gaura to resolve my flight cancellation. When we need to book a flight u get prompt followup and multiple followup but nothing when you have to resolve the genuine issue. I am planning to go to VCAT if the issue is not resolved. Abhishek and Ashwini Sonthalia are you looking at bad customer experience and mental torturte this causes to customer. Ihave been with Gaura for last 10 years and this is the service i get

Date of experience : 05 November 2022

Hello, Veena Attal, thank you for your review. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Anyhow, I have escalated this issue to the relevant team, hope that all will be resolved soon. In the meantime just in case we are unable to find your data, can you send us your order number please? Thank you!

I have very good experience with gaura…

I have very good experience with gaura travel.

Date of experience : 16 November 2022

Hello, Navjot! Thank you so much for your kind testimonial and review. We are very glad that you have had a good experience with us! We are looking forward to be able to cater to your travel needs soon in the future. Have a great day ahead, thank you once again.

Indian offices, zero customer service, cuts you off and pick another call, and never call back

I am from Melbourne. The agent never says his name clearly as they want to hide their name. They say it so fast that even an Indian will have to ask 5 times to spell it out. In the last 3 years, I decided to book 3 tickets with them two times. The first time a lady from the Kolkata office [I questioned to tell it out] told me she will ring me with 3 quotes in the next 30 min. Never rang me. I booked with SA direct hence. Today, they cut me off while booking return tickets to India. Did not call me back. I called back immediately. Another person said Dev is busy with a new customer. I said I have not finished with Dev. If this time Gaura tells me to stuff up, I will never ever call Gaura and will tell all my friends to back off. The new guy too hung up on me now! Unbelievable. Untrustable. Pathetic service management in 2022. Gaura will not and should not last long. Imagine asking for a refund from them! I heard that Gaura is a tiny office with one or two rookies. It is a SCAAAAM. You have been warned.

Date of experience : 22 November 2022

Hello Mr. X. I can feel your frustration and disappointment through reading your review, and I would like to apologize for what the company has made you feel. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form. In addition to this, I have forwarded your review to the relevant team for evaluation and improvement. For your information, we have been in the business for over 15 years and have received numerous awards. We do believe that there needs to be improvement but our business is not a scam. Thank you, and apologies once again.

Terrible experience! Very unprofessional! Don’t believe a word!

We booked a ticket for my grandad through Gaura Travels from Brisbane to Delhi via Kuala Lumpur with Malindo Airline. We were initially reluctant to book this flight as my grandad suffers from dementia and Parkinson disease; disembarking and boarding multiple flights would take a heavy toll on his body!! However, the agent reassured us that the flight is direct, only stopping at Kuala Lumpur for refuelling, all passengers stay on board. We double, triple checked the information with the agent too! We were extremely disappointed to find out that the flight stopped in Kuala Lumper and all the passengers had to disembark! Even worse was that the flight stopped in Denpasar, Indonesia before landing in Kuala Lumper!! This information was never provided to us on the itinerary!!! We were lied to by the agent, I feel that Gaura travels SCAMMED US!! The Covid situation, lack of flights, visa expiring, most of the passengers did not have a lot of options to fly back to India. We were in a vulnerable situation and Gaura Travels took advantage of the crisis. The agent hurried us by saying that there were limited tickets available, offering a discount code, and of course saying “YES” to all of our requests. The agent offered to increase my grandad’s check-in allowance at a discounted price for peace of mind, it seemed like an ideal option! However, disappointingly, the staff at the airport counter reduced our baggage at the last moment by 10kg!! We paid for 40kg check-in luggage with Gaura travels and we were forced to limit our baggage to 30kg with no lenience!! Terrible management, and unprofessional to say the least!! My grandad thankfully reached Delhi, but it was obvious that he was tired and confused! Gaura Travels made a bad situation worse!! They knew everyone’s position but chose to manipulate us and play with our emotions!! Extremely disappointed, never booking through Gaura Travels again!

Date of experience : 27 February 2021

Hello Harsh, it is indeed saddening to read through your review and imagining what you and your dad had to go through while travelling with us. We truly apologize for the inconvenience that we have caused you. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. We are truly sorry for what happened once again.

They are fraud. Don't put your elderly parents comfort and safety at risk.

I booked flight for my elderly father from Adelaide to Delhi. They gave me quote of Virgin Australia flight from Adelaide to Melbourne and then Singapore Airline from Melbourne to Delhi via Singapore. Nd They charged me for the abovementioned flight and the only reason for choosing the flight was safety, comfort, and shortest route. Two days before the flight I got call form their customer service that “due to lockdown in Melbourne, it is recommended that you travel from Adelaide to Sydney and then from Sydney to Delhi via Colombo with Srilankan Airline”. The travel agent tried his best to convince me that this is the best flight considering the lockdown in Melbourne. When I questioned him how its going to affect my dad’s flight as he is not going out of Melbourne Airport. He then changed his tone and stated, “I will mention in notes that you only want to fly from Melbourne and with Singapore Airline”. Then just less than 24 hours before flight, they changed the Virgin Australia flight from Adelaide to Melbourne without advance notice or consent. Also, the waiting time at Melbourne was increased form 4 hours to 12 Hours. I spoke with then numerous times and explained that my Dad had been operated for throat cancer last year, he has been diagnosed with depression and waiting for longer time in public areas at airport will expose him to COVID-19 infection. It is completely unfair, and Gaura Travel should at least make arrangement for their food and accommodation at airport or provide him the other travel arrangements. But even after tens of calls and email back and forth nothing happened. They failed in their customer services and were completely unhuman and unethical in their dealing with customers. I honestly would request all the Indians in Australia not to trust such dodgy travel agents who put their profits first and claims to uniting families all over the web.

Date of experience : 18 February 2021

Hello, Ashwani. Thank you for sharing your review, and we truly apologize for what you and your dad had to go through while traveling with us. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Apologies once again, we will try to now let similar occurrences to happen again to you, or to any of our customers.

Terrible service, poor processes and systems

UPDATE.................................................................... Gaura reached out to me the day I posted this, asked for details and promised to "escalate". After that, they stopped responding. Anyone checking the review would think it's been resolved. Not so true.. ............................................................................... Booking ID 74671 - MEL-SIN-DEL 20Dec2022 DEL-SIN-MEL 05Jan2023 Gaura Travel changed my return dates (DEL-MEL)due to overbooking. I accepted on the condition that they compensate me. Had heaps of trouble getting connecting flights (which were booked through then) synced. Their overseas number does not work, call centre cannot/will not help, just blame the airlines and do not transfer the call to anyone else. Their complaints team doesn't care or resolve your issue and the "Brand Manager" repeats the same response to every complaint. Now that the trip is complete they refuse to respond about the compensation, don't even acknowledge email or provide info over the phone. Absolutely the worst agency I've interacted with. Will never book through them again. Please don't risk your time, money, and peace of mind with this mob. If you still want to go ahead, be aware of these things (from my experience): -There is no cooling off time or blocking tickets. You have to confirm and pay immediately (while on the phone with them) .e-tickets are issued a week prior to departure. Gaura systems are not in sync with the airlines - actual travel dates may be different - you only know for sure when you get the e-tickets -You cannot make changes to parts of your journey. Have to cancel the full trip (to and return) even if you wish to change only one leg for one passenger. - domestic travel could be a separate booking. Changes are made to the international sector (even by agency), may not reflect on the domestic trip. Took me 8 calls to get it corrected (DEL-MEL day before BOM-DEL) - Local number in India does not work. While in India, have to call Australia to speak to them - Promises to call back are just promises most of the time - The airlines will not deal with you and will point you back to the agent

Date of experience : 05 January 2023

Hello, we would like to apologise for the inconvenience. Can we please have your full name, email address and booking ID please? We will escalate this matter ASAP. Thank you.

This company is absolutely a joke no…

This company is absolutely a joke no contact number for head office if you need to make a complaint you deal with only the call centre and they got different answers for the same questions no service just a rip off and waste of money and time to deal with this company.

Date of experience : 07 December 2022

Hello, Naresh. We do not intend to rip-off anyone, and we are an established business what has been running for almost 16 years. However, we would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, apologies once again.

Expert in lying sold us the tickets…

Expert in lying sold us the tickets under false pretenses and diddled us out of our proper baggage allowances when requested to rectify they flatly refused, esp the complaints manager Supriya Thakur who has been super arrogant and customer service staff, Sachin Jha and Pradip ,asked for a refund and was told that it will take months .!@##$$%%$

Date of experience : 19 October 2023

Hello. We apologize for your unpleasant experience and any inconvenience caused. Kindly share your booking ID with us by revising your complaint or contact our call centre at 1300 359 463 or +913335076444 for swift assistance from our dedicated customer service team. Your feedback is invaluable in helping us improve our services, and we appreciate your patience and cooperation in resolving this matter

Poor & dishonest company running by unprofessionalism…

Poor & dishonest compay running by unprofessional people they don't even near Australian value ,& know nothing about How to follow rule regulations when selling tickets i have worst experience i recommended go with Any Aussie company to avoid any hassle & headache

Date of experience : 01 July 2023

Hello, Vijay. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint by accessing our user portal. To access or create your user account, please follow the instructions as: 1. Click on 'Login' button on the home page of Gaura Travel website :https://gauratravel.com.au/ or open the link as: https://gauratravel.com.au/user-portal/ 2. Create a new user account using the ‘Sign Up’ form if you log in to our customer portal for the first time. 3. If you already have an account, please fill in the login credentials to log into the customer account to self-lodge your refund, complaint, or date change request. If you forget your user credentials, click on ‘Forgot Password?’ button to reset your old password. 4. Once you are logged in, please select the ‘related option’ button in the left corner. 5. You can fill up the Refund Request, Complaints or Date Change request form and submit it. 6. After submitting the Refund Request, Complaints or Date Change request form, please ‘View’ the submitted request in the list view and you will be able to chat with the concerned Team regarding your concern in detail and follow up on your lodged requests/concerns with the team. Thank you, and we would like to apologise once again for the trouble.

Awesome flight and helpful staff

Date of experience : 13 April 2021

Hello Ranvir. Thank you so much for your kind review, we are glad that you had a good experience travelling with us! Hope to be able to assist you again in near future.

This company is fraud and all their…

This company is fraud and all their agents over the phone lies to you. Please do not booked any tickets from this fraud company

Date of experience : 27 August 2022

Hello Sumesh. We would like to apologize if we have caused you any inconvenience. We are always trying to improve our service and would love to get our consumers' feedback; you can file a complaint at https://gauratravel.com.au/complaint-submission-form/. Thank you, and have a nice day ahead! Apologies once again 🙏

‘No transparency’: Travellers vent fury at Gaura Travel over cancelled bookings and delayed refunds

Indian migrants say gaura travel’s handling of abrupt booking changes and lack of clarity over refunds left them financially and emotionally drained - but the melbourne-based travel agency denies any wrongdoing citing the unprecedented times of travel restrictions..

The Adelaide-based Jassal family alleges inadequate behaviour and improper practices by Gaura Travel. Source: Supplied by Mr Jassal

• An investigation by SBS Punjabi uncovers multiple allegations of improper practice against Melbourne-based travel agency Gaura Travel
• Common complaints include abrupt booking cancellations, re-bookings on more expensive flights, long delays for refunds and misleading information
• Gaura Travel denies any wrongdoing and its Managing Director says the company has refunded “at least 95 per cent” of customers

A trick saved him a few hundred dollars

‘Stay updated’: Melbourne man’s ‘agonising’ airport experience due to proof of vaccination confusion

'Lost money and trust in humanity'

'Left without options'

‘No fault of ours’

Budget 2021-22: Update on Australia’s immigration program, skilled migrants and international students

Australia buoyed at the robust return of international students

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