travel agent job description nz

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• Travel Agent/Adviser

Travel Agent/​Adviser

Māngai whakarite haerenga/​kaitohutohu whakarite haerenga.

Alternative titles for Travel Agent/Adviser:

• Travel and Information Consultant
• Travel Broker
• Travel Wholesaler

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Travel agents/advisers usually earn

$48K-$55K per year

Senior travel agents/advisers with experience and extra responsibilities usually earn

$55K-$100K per year

Source: Trade Me Jobs, 2017.

Job opportunities

Length of training

<1 year of training usually required.

Vocational Pathways More

• Services industries

About the job

Pay for travel agents/advisers varies depending on experience and employer.

• Travel agents/advisers usually start on the minimum wage or a little more.
• After five years travel agents/advisers can earn up to $55,000 a year.
• Senior travel agents/advisers and travel wholesalers with more than five years' experience can earn up to $100,000 or more (including bonuses or commissions).

Travel agents tend to earn a low base salary, and receive commission and bonuses based on their sales.

Source: Trade Me Jobs, 'Salary Guide', 2017.

• PAYE.net.nz website - use this calculator to convert pay and salary information
• Employment New Zealand website - information about minimum wage rates

(This information is a guide only.  Find out more about the sources of our pay information )

What you will do

Travel agents/advisers may do some or all of the following:

• give advice on travel or holiday plans, accommodation, transport, and places of interest
• book accommodation, transport, tours and cruises
• advise clients about visas, passports and insurance
• prepare itineraries, issue tickets and collect payments
• organise and book conferences.

Skills and knowledge

Travel agents/advisers need to have knowledge of:

• New Zealand's and other countries transport systems, accommodation and tourist attractions
• computer reservation systems
• airline routes, alliances, and safety and security regulations
• passport and visa requirements, travel insurance and foreign currencies
• current affairs, including areas where travel may be dangerous.

Working conditions

Travel agents/advisers:

• usually work regular business hours, but may have to work long hours and weekends, or be on call
• work in travel agencies and offices, from their home, or in tourist information centres
• may take familiarisation trips within New Zealand or overseas.

What's the job really like?

Jessica strawbridge.

Travel Agent

Travel agent work has its rewards and challenges

Travel agent Jessica Strawbridge got to book her own honeymoon. "We went to Fiji and it was brilliant! We did get some really good agent's rates. That makes a huge difference."

However, most of Jessica's trips are for work – and they are hard work. When she's sent to check out accommodation, Jessica may be away for five days, visiting up to six hotels each day.

"All the hotels start meshing into one. You’re trying to think, 'Was it that one? That one?' "

Attention to detail essential

"The smallest mistake can absolutely ruin somebody's perfect holiday, so we really need to make sure we have the correct time for their flights, the right dates for the accommodation. Missing one little thing can mean a lot of money that we have to pay, because we've made a mistake. That attention to detail means we have to be here longer in the evenings sometimes."

How to enter the job

Entry requirements.

There are no specific entry requirements to become a travel agent/adviser as skills are learned on the job.

Travel wholesalers generally require a travel qualification, such as a degree or New Zealand Certificate in Travel, and relevant experience at a retail or wholesale travel company.

Secondary education

No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.

For Year 11 to 13 learners, trades academies and the STAR and Gateway programmes are good ways to gain relevant experience and skills.

Personal requirements

Travel agents/advisers need to be:

• skilled in sales and customer service
• good at listening, and understanding of their clients' needs
• able to relate to people from a wide range of cultures
• enthusiastic, friendly, patient and helpful
• professional, responsible and resourceful
• excellent at time management and planning
• very accurate.

Useful experience

Useful experience for travel agents/advisers includes:

• work in travel or tourism
• sales or retail work
• overseas travel.

Find out more about training

What are the chances of getting a job, covid-19 pandemic decreases demand for travel agents/advisers.

Job opportunities for travel agents/advisers are poor because the COVID-19 pandemic has reduced demand for workers.

Demand may improve as restrictions to control the spread of the pandemic ease.

According to the Census, 4,833 travel agents/advisers worked in New Zealand in 2018.

Employers range from small firms to large chains

Most travel agents/advisers work for travel agencies. These may be small family firms employing three or four people, or part of nationwide chains.

Travel brokers, who are usually experienced travel agents, usually own their own business and work from home.

Travel advisers also work for the 64 visitor information centres (i-SITEs) around New Zealand.

• MBIE, 'Tourism and the Economy - Latest Tourism Satellite Account – Dec 2021', accessed 18 January 2022 (www.mbie.govt.nz).
• Stats NZ, '2018 Census Data', 2019.
• Tourism New Zealand, 'i-SITE New Zealand Annual Report 2020 - 2021', accessed 18 January 2022, (www.tourismnewzealand.com).
• Tourism New Zealand, 'Annual Report 2019 – 2020', accessed 18 January 2022, (www.tourismnewzealand.com).

(This information is a guide only. Find out more about the sources of our job opportunities information )

Progression and specialisations

Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.

Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).

Travel agents and advisers need a good knowledge of the travel industry

Related jobs:

Sales representative kanohi hokohoko.

Sales representatives promote, market and sell products or services to business and professional establishments, or wholesale or retail outlets.

Related courses:

Tourism studies, job vacancy websites:, view a list of job vacancy and recruitment websites.

Last updated 7 August 2024

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Travel Agent/Adviser

Māngai whakarite haerenga/kaitohutohu whakarite haerenga.

Travel agents/advisers provide information about tourism attractions, sell travel, accommodation, tours and attractions, do ticketing, and process payments.

Learn about this job keyboard_arrow_down

Secondary education

Useful experience, what you will do, skills and knowledge, entry requirements, chances of getting a job, find out more about training.

• Career progression and specialisations

Working conditions

Useful personal qualities.

• Similar jobs in the industry

No specific secondary education is required for this job, but English, maths, geography and languages to at least NCEA Level 2 are useful.

For Year 11 to 13 learners, trades academies and the STAR and Gateway programmes are good ways to gain relevant experience and skills.

Study fields

• Tourism Studies

Study levels

• Up to NCEA Level 3
• Certificate

Useful experience for travel agents/advisers includes:

• work in travel or tourism
• sales or retail work
• overseas travel.

Travel agents/advisers may do some or all of the following:

• give advice on travel or holiday plans, accommodation, transport, and places of interest
• book accommodation, transport, tours and cruises
• advise clients about visas, passports and insurance
• prepare itineraries, issue tickets and collect payments
• organise and book conferences.

Travel agents/advisers need to have knowledge of:

• New Zealand's and other countries transport systems, accommodation and tourist attractions
• computer reservation systems
• airline routes, alliances, and safety and security regulations
• passport and visa requirements, travel insurance and foreign currencies
• current affairs, including areas where travel may be dangerous.

Travel agents/advisers usually earn

Senior travel agents/advisers with experience and extra responsibilities usually earn

Job opportunities

Length of training, similar jobs in this industry.

There are no specific entry requirements to become a travel agent/adviser as skills are learned on the job.

Travel wholesalers generally require a travel qualification, such as a degree or New Zealand Certificate in Travel, and relevant experience at a retail or wholesale travel company.

COVID-19 pandemic decreases demand for travel agents/advisers

Job opportunities for travel agents/advisers are poor because the COVID-19 pandemic has reduced demand for workers.

Demand may improve as restrictions to control the spread of the pandemic ease.

According to the Census, 4,833 travel agents/advisers worked in New Zealand in 2018.

Employers range from small firms to large chains

Most travel agents/advisers work for travel agencies. These may be small family firms employing three or four people, or part of nationwide chains.

Travel brokers, who are usually experienced travel agents, usually own their own business and work from home.

Travel advisers also work for the 64 visitor information centres (i-SITEs) around New Zealand.

Progression and specialisations

Travel agents/advisers may progress to set up their own business as a travel broker, or move into management.

Travel agents/advisers may specialise in travel wholesaling (selling airline tickets, accommodation and tours to retail travel agents).

Travel agents/advisers:

• usually work regular business hours, but may have to work long hours and weekends, or be on call
• work in travel agencies and offices, from their home, or in tourist information centres
• may take familiarisation trips within New Zealand or overseas.

Travel agents/advisers need to be:

• skilled in sales and customer service
• good at listening, and understanding of their clients' needs
• able to relate to people from a wide range of cultures
• enthusiastic, friendly, patient and helpful
• professional, responsible and resourceful
• excellent at time management and planning
• very accurate.

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Thanks for checking out our House of Travel Careers page! As our recruitment builds up, we will be on the lookout for some amazing people to join our team! We are a resilient bunch and love to have fun at work. If you are interested in any opportunities with us, we’d love to hear from you! Please drop us an email to [email protected] attaching a cover letter and your CV. We will also keep this page regularly updated with any new opportunities as they become available.

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Travel Agent Job Description: An Overview

Through this blog, embark on a journey to a fulfilling career in Travel. Explore the step-by-step blog on How to Become a Travel Agent, from essential skills and training to certification and job exploration. Unlock the doors to a dynamic world of adventure and discover how to make your mark in the travel and tourism industry.

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Choosing a career as a Travel Agent opens opportunities within the dynamic Tour and Travel industry. Those pursuing a career in this field can work independently or become part of a travel agency, contributing to the seamless coordination of travel experiences for diverse clientele. The question that many enthusiasts often have is: How to Become a Travel Agent? In this blog, we will offer the essential steps for becoming a Travel Agent, including acquiring skills, education, and building a stellar resume. 

Table of Contents 

1) Who is a Travel Agent? 

2) Steps for Becoming a Travel Agent 

   a)  Recognising the necessary skills 

   b) Joining formal training/courses 

   c) Undertaking certification programs 

   d) Developing a professional resume 

   e) Job exploration 

   f) Submitting a job application 

   g) Interview preparation 

   h) Building a career 

   i)  Specialising in a Travel niche 

3) Benefits of being a Travel Agent 

4) Conclusion 

Who is a Travel Agent? 

A Travel Agent is a professional who assists individuals and groups in planning, organising, and booking their travel arrangements. These arrangements include flights, accommodations, transportation, and other travel-related services. 

Travel Agents act as intermediaries between clients and travel suppliers, such as airlines, hotels, and tour operators. They possess extensive knowledge of destinations, travel trends, and industry regulations. 

With the advent of online booking platforms, Travel Agents have adapted by offering expertise, convenience, and personalised service that may not be readily available through automated systems. 

They stay informed about visa requirements, travel restrictions, and safety measures, guiding clients through the complexities of international travel. From planning a family vacation or a business trip to a luxury getaway, a Travel Agent's expertise can enhance the overall travel experience and alleviate the stress associated with trip planning.  

Role of a Travel Agent 

A Travel Agent is key in orchestrating seamless and unforgettable client travel experiences. Their responsibilities encompass more than just booking flights and accommodations; they act as personalised guides, offering expert advice on destinations, activities, and cultural nuances. 

With a deep understanding of travel logistics, they navigate complex itineraries, ensuring smooth journeys. Building relationships with clients, Travel Agents tailor itineraries to individual preferences, providing customisation that enhances the overall travel experience. Their expertise, attention to detail, and dedication make them indispensable in simplifying travel planning and creating journeys that align with clients' aspirations. 

Steps for Becoming a Travel Agent 

Now that you know the roles and responsibilities of a Travel Agent, it’s time to understand How to Become a Travel Agent? Follow these steps to learn how: 

1) Recognising the necessary skills 

Before formally entering the Travel industry, it's crucial to recognise and cultivate the necessary skills. The following are some necessary Travel Agent skills that you must possess: 

a) Effective communication is paramount, as Travel Agents regularly interact with clients, suppliers, and colleagues. 

b) Attention to detail ensures accurate bookings and itineraries, contributing to client satisfaction. 

c) Exceptional customer service skills are fundamental, as Travel Agents often serve as the primary point of contact for clients seeking personalised travel experiences. 

d) Geographical knowledge is a cornerstone of success in this field. 

e) A solid understanding of destinations, including cultural nuances, attractions, and travel logistics, enables Travel Agents to provide valuable insights to clients. 

f) A passion for travel and a commitment to staying informed about industry trends showcase dedication and enthusiasm for the profession. 

2) Joining formal training/courses 

While not mandatory, formal education provides a strong foundation for aspiring Travel Agents. Numerous vocational schools, community colleges, and universities offer programs in Travel and Tourism. These courses cover a range of subjects, including geography, customer service, and travel agency operations. 

Moreover, Formal training equips individuals with the knowledge and skills needed to navigate the complexities of the travel industry. These programs often include practical components, allowing students to apply theoretical knowledge in real-world scenarios. Exposure to reservation systems, travel software, and industry best practices prepares individuals for operating travel agencies. 

3) Undertaking certification programs 

Consider pursuing certifications from reputable organisations to bolster credibility and stand out in a competitive market. Certifications such as the Travel Institute's Certified Travel Associate (CTA) or the International Air Transport Association's (IATA) Travel and Tourism Professional (TTP) validate one's expertise in the field. These certifications demonstrate a commitment to professionalism and adherence to industry standards. 

Certification programs often cover various topics, including travel regulations, ethical practices, and customer service strategies. Completing such programs enhances the individual's knowledge base and instils confidence in clients and employers regarding their competence as travel professionals. 

4) Developing a professional resume 

Crafting a professional resume is critical in showcasing one's qualifications and making a positive impression on potential employers. Begin by highlighting relevant education, emphasising any degrees or certifications obtained in travel and tourism. Further, clearly outline skills such as effective communication, customer service, and travel-related software or reservation systems proficiency. 

Moreover, in the experience section, detail any relevant work history, emphasising roles that involved customer interaction, sales, or responsibilities related to travel planning. Include specific accomplishments, such as managing complex itineraries, resolving customer issues, or exceeding sales targets. A well-crafted resume is a marketing tool that effectively communicates the candidate's suitability for a Travel Agent role. Even if you do not have any prior experience, you can highlight your certifications and improve your credibility. 

5) Job exploration 

Exploring job opportunities within the Travel industry is crucial for gaining practical experience. Entry-level positions in travel agencies, airlines, or tour companies provide exposure to the industry's day-to-day operations. Roles such as Customer Service Representative, Travel Coordinator, or Administrative Assistant offer valuable insights into the dynamics of the travel business. 

During this phase, you can observe how travel agencies function firsthand, understand client expectations, and familiarise yourself with industry terminology and processes. Exposure to different aspects of the travel business lays the groundwork for informed decision-making when pursuing a specific career path within the industry. 

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6) Submitting a job application 

Once you gain industry experience, the next step is to submit targeted job applications for Travel Agent positions. Tailor each application to align with the requirements of the specific role and emphasise relevant skills and experiences. Provide concrete examples of successful travel planning, customer interactions, and specialised knowledge, such as expertise in specific destinations or travel types. 

A well-crafted cover letter should articulate your passion for travel, commitment to exceptional customer service, and eagerness to contribute to the travel agency's success. A polished application increases the likelihood of securing interviews and demonstrates professionalism to potential employers. 

7) Interview preparation 

Adequate preparation for Travel Agent job interviews is essential for success in the competitive hiring process. Research common interview questions within the travel industry and formulate thoughtful responses highlighting the candidate's skills and experiences. Be ready to discuss specific scenarios related to travel planning, customer interactions, and problem-solving. 

In addition to showcasing knowledge and expertise, interview preparation should involve familiarity with standard reservation systems or software used in the Travel industry. Demonstrating proficiency in these tools reinforces your readiness to handle the technical aspects of travel agency operations. 

8) Building a career 

Upon successfully securing a Travel Agent position, the focus shifts to building a rewarding career within the Travel industry. Actively engage in ongoing learning to stay informed about new destinations, emerging travel trends, and regulation changes. 

Networking with industry professionals, attending travel conferences, and participating in relevant workshops contribute to professional growth. Building a client base and cultivating solid supplier relationships are vital to a successful Travel Agent career. 

Further, specialising in specific niches, such as Luxury Travel, Adventure Tourism, or Corporate Travel, allows Travel Agents to differentiate themselves. This also caters to the unique preferences of their target audience. 

9) Specialising in a Travel niche 

Specialising in travel niches is a strategic approach for Travel Agents to carve out a distinct identity in the competitive industry. Rather than offering generic travel services, specialisation allows them to focus on specific markets or interests, catering to a more targeted clientele. 

One popular niche is Adventure Travel, where agents curate experiences for thrill-seekers, incorporating activities like hiking, diving, or wildlife safaris. Cultural or Heritage Travel focuses on immersing clients in the history and traditions of a destination, providing unique insights into local lifestyles. 

Culinary Tourism is another growing niche, appealing to those with a passion for gastronomy. Agents specialising in this niche create itineraries that revolve around local cuisines, cooking classes, and visits to renowned restaurants. 

Luxury Travel is a well-established niche targeting clients seeking exclusive and opulent experiences. Agents in this niche curate high-end accommodations, private transportation, and personalised services. Specialising in niche markets, such as wellness or eco-friendly travel, allows agents to align with clients who prioritise health and sustainability. 

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Benefits of being a Travel Agent 

Becoming a Travel Agent comes with many benefits, making it an attractive career choice for individuals passionate about travel and customer service. The following are some advantages of becoming a Travel Agent: 

a) One significant advantage is the opportunity to immerse oneself in diverse cultures and destinations. Travel Agents often get firsthand experience of various locales, enabling them to offer authentic insights to clients. 

b) Flexibility is another perk, allowing Travel Agents to manage their schedules and sometimes work remotely. This flexibility fosters a healthy work-life balance, appealing to those seeking autonomy in their professional lives. 

c) Moreover, Travel Agents enjoy discounted or complimentary travel opportunities as part of familiarisation trips or exclusive deals offered by travel suppliers. This enhances their travel knowledge and allows them to curate personalised experiences for clients. 

d) Building strong interpersonal skills is inherent to the role, enhancing the agent's ability to communicate effectively and understand clients' unique preferences. 

e) This career also provides opportunities for networking, collaboration, and forming partnerships with various players in the travel industry. 

f) The sense of fulfilment derived from helping clients create memorable travel experiences adds a rewarding aspect to the profession. 

g) Travel Agents are pivotal in turning clients' dreams into reality, contributing to their satisfaction and building lasting relationships. 

Conclusion 

Travel Agents have always played a crucial role in helping people arrange their trips. With the vast amounts of information available on the Internet now, they become even more important in filtering out misinformation and helping people make informed decisions. Hopefully, this blog was able to answer your questions on How to become a Travel Agent and helped you along the path. 

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