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Breaking Down the Pros and Cons of Using a Travel Agent

You're convinced that having a travel expert by your side will be useful. But how do you go about knowing when and how to book with them?

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Confession: I’m a big fan of travel agents (whoops, sorry, travel advisers ), even though I could technically book all my trips through websites and apps. And despite the fact that many of us might consider this industry old-fashioned and out-of-date, research shows that travelers, and millennials in particular, are once again turning to these specialists to help plow through TripAdvisor detritus. If you’re wondering: how much does a travel agent cost, and why would I book with one anyway? Read on.

How to Know If You Need a Travel Agent

Once you’ve come around to the idea of hiring a travel agent, ask these three questions before booking:

• Is this a domestic trip or one that involves traveling to a part of the world you’ve never been? If it’s the former you don’t need a travel agent.
• Can I get a better deal by using a travel agent? (This question requires you pricing out your trip with and without one.)
• Is this a big-budget, special-event kind of trip? If the answer is yes, go with a travel agent.

The Pros of Using a Travel Agent

They can find crazy deals..

This is literally their job. If they have been in the travel business for many years, they likely have supplier relationships in place that can help leverage better deals for you. Many travel agents specialize in locations (i.e., cruise vacations in Europe). Some travel agents offer package deals, with more savings passed on to you then booking the trip on your own—that is good news to your wallet.

They will be your advocate.

One of the best ways to utilize a travel agent is as an advocate should something derail on your trip. They can help you with lost luggage, in the case of natural disasters, if you get stuck in a location before your trip, etc. They are there to help you get your trip back on track.

They’ll take care of the little things.

I love my travel agent, and I love all the extras she provides when we use her services for a trip. For instance, when we traveled to the Bahamas, she made sure there was a nice bottle of champagne and strawberries in our room on our arrival, and she also upgraded our room free of charge. While this certainly is not a guarantee when you use a travel agent, there are a lot of added-value extras you can expect when you use a travel agent. Why? Because travel agents know you don’t have to use them to book your trip, and they want to say thank you.

They’re true experts.

Most travel agents have been working in the industry for years now, and it’s their job to stay on top of travel trends and upcoming hot destinations. When I spoke with my travel agent about a trip to Europe recently, she offered a few alternate destinations. I was not thinking about the destinations she suggested, but the alternatives offered great activities, culture, food, interesting boutique hotels, and more options for less money than my original destination.

They don’t usually cost extra.

It’s a myth that working with a travel agent will automatically cost you more; most get paid via commissions from the hotel or outfitter. Sure, some travel agents do charge a fee for putting together an itinerary, but most will credit you that fee if you end up booking the trip through them. Make sure you know all the potential fees before you use a travel agent, and do not hesitate to negotiate away.

The Cons of Using a Travel Agent

They’re not going to help with cheaper airfare..

Back in the day, you would use a travel agent to book every aspect of your trip. However, with so many options to find low-cost airfare, like Google Flights , Scott’s Cheap Flights , and  Skyscanner , booking your own flights is easy and cost-effective. Most travel agents cannot score discounted flights, and many travel agents will not even bother. Follow these tips on how to find the cheapest flights possible , instead.

They’re not you.

This may seem obvious, although it’s still important to consider. A travel agent not only finds you the best deals, but they also offer suggestions for activities, restaurants, and more. This is great if you’re someone who doesn’t like to research these things, but you run the risk of working with someone who doesn’t get your personal preferences (maybe they lean toward road tours rather than technical singletrack). Do your own research first, and come up with a list of activities that you want to do. Once you have that list, pass it along to your travel agent to see if they can rustle up any deals as they book.

How to Find a Great One

One of the best ways to find a reputable travel agent is to get referrals from your friends and family. Anyone that has used that travel agent for a previous trip and enjoyed their service is someone worth checking out. As with anything, I always suggest talking to at least two different travel agents to see who you feel most comfortable with. Remember, they are there to work for you.

Know your travel budget before you reach out to a travel agent. Likely, this will be the first question they ask you and will help steer them toward the best destinations for that budget. If you are traveling somewhere that’s specialized, like going on that once-in-a-lifetime African safari , find a specialist that knows that region inside and out. They will usually have the best deals and relationships with hotels and activity companies in that area.

How Much Does a Travel Agent Cost?

Usually, the cost of hiring a travel agent to organize a trip for you is fairly minimal. Many agencies charge a flat fee of around $100, and others may charge a certain small percentage of your trip. Most of their take-home profits come from the hotels, wholesalers, resorts, and businesses they work with, but be sure to as your travel agent about fees upfront and before you start working with them to plan your next dream vacation. (No one likes hidden fees and surprises.)

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Understanding travel agency fees: the essential guide

Whether you're planning a business or leisure trip, you might want to save time by using a travel agency. The concept of a tour operator is simple: buy holidays in bulk and for less. This solution often saves you a lot of money, but it's essential to take travel agency fees into account. Here's what they include!

What are the travel agency fees?

A travel agency's handling fee covers part of the administrative costs involved in booking and managing the trip in accordance with the agency's guidelines and the Tourism Code . These costs may include searching for flights, booking accommodation, train or plane tickets, coordinating transfers, etc.

Not all travel agencies charge handling fees, but the vast majority do. When you're planning a trip with a travel agency, we advise you to find out about any fees beforehand. This should be done right from the start of the process, so that you clearly understand the costs associated with their services, and avoid unpleasant surprises at the final settlement!

To give you an idea, here's an overview of what a travel agency's handling fee includes.

Consulting fees

First of all, travel agencies may charge a consulting fee for the time spent talking with you, understanding your needs, your preferences in terms of destinations, airlines and type of accommodation, and developing a customized itinerary. Consulting fees also include planning fees, covering the time and effort invested by the agency in designing a trip tailored to your specific needs.

Service, management and transaction fees

Service fees refer to reservations for airfare, accommodations, car rentals, as well as certain travel-related activities. Travel agents coordinate the various elements of the trip to ensure that everything is synchronized, such as flight schedules and hotel reservations. Typically, transaction fees are charged as a percentage of each reservation, modification or cancellation on your behalf.

Service and management fees can also include administrative costs, linked to the agency's general administrative costs, such as the maintenance of reservation systems, personnel, office expenses, etc.

Assistance costs

The advantage of using a travel agency is that they often offer 24/7 assistance throughout the planning stage, as well as ongoing assistance during the trip in case of problems or unforeseen situations.

Insurance costs

Going through a travel agency sometimes involves extra charges for travel insurance , either included or optional. This offers protection to travelers in the event of unforeseen circumstances. Travel insurance costs cover various aspects:

• trip cancellation due to unforeseen circumstances such as illness, accident or death of a family member;
• trip interruption for medical emergencies or unexpected events ;
• medical insurance to cover emergency medical expenses abroad, including hospitalization;
• baggage insurance guaranteeing reimbursement in the event of loss, theft or damage to baggage during the trip;
• third-party liability covering damage caused to third parties during the trip.

Insurance costs in France may vary according to the coverage chosen by the agency and the duration of the trip. Find out which travel insurances are best for you , and contact your bank. You may already have adequate travel insurance with your bank card!

Booking through a travel agency: is it more expensive?

If you're thinking of entrusting your travel project to an agency, you're probably wondering: will I pay more? Because if the travel agency is working on my trip, there are bound to be costs!

The answer is no, it won't cost you more. On the contrary, it often saves you money! Whether it's for low-cost or first-class air tickets, accommodation, activities or tours, the travel agency negotiates contracts with various brands and companies at the best price, and obtains exclusive promotions. 

So, if you use a travel agency, the chances are that the price of your holiday will be lower than if you booked directly with each service provider. In many cases, travel agencies can help you save money. The only thing to bear in mind is the booking fee, which varies from one agency to another, depending on the services offered.

What percentage does a travel agency take?

Most travel agencies take between 9% and 15% commission for anything to do with services, stays or tours. For a single airline ticket sold, a travel agency might take 8% of the public price.

However, this percentage varies from one travel agency to another, depending on the services they offer. Some travel agencies may charge between 15% and 20% commission. Make sure you find out what the fees are before embarking on your adventure with a travel agency, and above all, use an agency that is transparent about them!

Why use a travel agency?

The first advantage of using a travel agency is that it saves you time . Travel agents can take care of your trip from A to Z. If you've ever planned a trip, you know how complex and time-consuming it can be. Travel agents take care of planning, hotel reservations, flights, transfers and other details that save you time and energy.

Travel agents are experts in their field and can provide you with useful advice on destinations, the best times to go there, activities to do, and so on. Their in-depth knowledge can help you plan a trip perfectly suited to your needs and preferences.

Then, the second big advantage is that they give you access to preferential rates and exclusive offers, having negotiated with their partners. This means you'll get better deals than if you booked with each provider yourself.

Finally, when you use a travel agency, you often benefit from assistance in the event of a problem (flight delays, cancellations or accommodation problems, etc.). This takes the stress out of your trip, and allows you to quickly resolve any unforeseen situations with a single point of contact!

What's the difference between a travel agent and a travel agency?

A travel agent is someone who works for a travel agency, or who works independently. They help you plan your trip, book flights and hotels, and advise you on visas, travel insurance and tourist activities.

A travel agency is a commercial enterprise that composes and sells a range of travel-related services. It is made up of one or more travel agents.

There is no better option between the two, it all depends on the quality of the services provided by the agency and the independent travel agent, and of course, the prices of the trips offered and the handling fees!

Travel agencies are required to provide a financial guarantee to ensure that travelers are reimbursed in certain situations, such as trip cancellation, non-performance of scheduled services or even bankruptcy of the agency itself. The aim is that, should something go wrong, you're protected from A to Z.

Today, the majority of companies work with a travel agency to plan their business trips, and find it a real added value in terms of travel management. 

To help office managers, we've developed Fairfees , which compares your travel costs across different agencies. This easy-to-use simulator will help you choose the travel agency best suited to your needs.

Comparison of travel agency fees

What do travel agencies charge? Traditional and modern travel agencies all charge different rates, depending on the project. It is therefore impossible to provide exact information on the fees applied in general.

How are travel agency fees applied? Fees are applied according to the agency and the contracts it has with partners. The type of trip and specific needs are also taken into account when calculating travel agency fees.

To organize your stay, take the time to make a request to one of the agencies to compare rates adapted to your project.

• Fairjungle : this business travel management platform allows you to optimize your organization to control costs while offering an optimal travel experience. You can easily compare flight and accommodation rates to prepare your trip in the best possible way.
• Fram : this travel agency specializes in stays and tours, so it often works with a package system for calculating costs. These depend on the type of trip. A handling fee must be added for each project selected.
• Carrefour Voyages : this traditional travel agency sells all-inclusive packages. The fees apply to the package selected, plus booking fees.
• Navan : this modern travel agency will charge a fee for each customized service. They will therefore be adjusted according to your tailor-made project.
• Swile : this modern agency offers a range of benefits such as gift cards and lunch vouchers, but you won't have to pay any traditional fees.
• Egencia : this agency offers booking services for companies with an easily accessible system. Fees also vary according to the company's needs.

The Travel Agency Fee Comparison Tool is a powerful resource to help you understand and compare travel agency fees based on your needs. We've put this tool at your disposal to help you compare travel agency fees, save precious time and optimize your budget.

If you're a professional looking to organize a trip, we strongly advise you to use this travel agency cost comparator to optimize every expense and keep your budget under control!

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Travel Professional Service Fees – A Guide for 2021 and Beyond

In a Post-COVID World, Travel Professionals Must Learn and Implement Service Fees for Success as a Home Based Travel Agent

The COVID-19 pandemic caught many travel professionals without having a structured service fee in place and many ended up working hour after hour with virtually no pay for doing so. The benefit for consumers was that they realized how important it was to have an advocate in their corner, as most travel distribution channels were unable, or unwilling to try to resolve the chaos that mass cancellations and the closing of the travel industry world wide created. As a result, it is obvious that travel professionals need to have a well thought out service fee agreement to avoid the loss of income if and when disaster strikes.

Service fees have been a hot topic for travel professionals ever since the airlines did away with airline ticket commissions. Before that time, very few agents charged service fees, as the commissions were robust and getting an agency into profitability was quite easy. During the period subsequent to the elimination of airline commissions, charging service fees has been all over the board. Some agencies do and some don’t. There is no set amount that agents typically charge either.

With the COVID pandemic, every travel agency ended up working harder and harder to keep their heads above water and those that had a service fee structure in place were much more prosperous than those that did not. The beauty of having a special niche is that consumers are more than happy to pay for top quality advice that will end up in their having a more satisfying and successful vacation experience. At this point in history, service fees are something that every travel agency should use as a part of their overall revenue stream.

Airline Commissions and Cruise NCFs

Over the years, suppliers have reduced commissions paid to travel agents, by either reducing the commission rate, or increasing the non-commissionable portion of a sale. Airline commissions were paid at 10% of the airline ticket price and was gradually reduced to 0% as technology reduced the role of travel agents and the need for them to both process payments and document the sale in the form of an airline ticket. Cruise lines also increased the portion of the cost of a cruise fare as a “Non-Commissionable Fare”. While initially NCFs were described as “port fees and other expenses” it became obvious to everyone that NCFs were simply a way for cruise lines to lower the commission amount paid to travel agencies.

Travel professionals that handle commodity transactions (domestic airline tickets, domestic hotel reservations, 3 and 4 day cruises and so on) use service fees to stabilize revenues from sales since the transaction generates an insufficient amount of money to sustain profitability. These kinds of service fees are generally what a travel agent thinks of when planning their revenue stream.

Known as a “transaction fee” agents generally charge a flat fee per transaction regardless of the dollar amount of the transaction. The amount of the fee is dependent upon your agency’s overhead, your business plan and the amount of commodity transaction the agency performs. Understand that a transaction fee is a charge for completing a transaction, not a service fee that implies ongoing service. As an example, an airline ticketing fee does not include refunds, changes or any other transaction type.   Here are some examples of commodity type transaction fees.

Airline,   Reservation and Ticketing Fee

You charge a fixed fee for creating an airline reservation and issuing an airline ticket or E-ticket for a client.

Airline Reservation Change Fee

You charge a fixed fee for changing an airline reservation for a client.

Airline Cancellation and Refund Fee

This is a fee for cancelling and refunding an airline reservation on behalf of the client.

Hotel Reservation, Change and Cancellation / Refund Fees

Handling motel, hotel and resort reservations that have low commissions should also have a transactional fee attached to them.

Cruise Reservation, Change and Cancellation / Refund Fees

Selling 3 and 4 day cruises and 7-day commodity type cruises requires that you charge fees to maintain profitability. As many agents learned during the pandemic, they were faced with cancellations, rebooking and refunds without remuneration. Don’t get caught in this situation.

Each client will have different needs and expectations so you should be crystal clear about your transactional fees and what is included. This is best done in a written document that the client signs so that you have a copy in the client file.

Travel Agency Service Fees Enable Service

There is such a difference between today’s niche oriented leisure travel professional and yesterday’s generalist that generated revenues from selling airline tickets, pre-packaged tours and cruises. There is also a huge difference between selling commodity type transactions and complex leisure transactions.

If you think of travel generalist as being like someone that works in a retail clothing store selling clothes. Sure, they may help you pick out a nice shirt and ring up the sale when you are done, but you would not expect much more than that as a customer. Since the sale of off-the-rack clothing is basically a commodity transaction, there is no promise or expectation of exceptional service.

But, if you visit a tailor who is also in the business of selling clothes, but he or she is a specialist and may focus strictly on creating men’s suits at a high price point. His or her service might include several fittings, alterations and adjustments before the suit is completed and they would also offer after sale service such as additional alterations and adjustments. In effect, the tailor is in the complex service business and customers have every right to expect exceptional service and results.

Your Travel Agency Service Fee Package

While you have your agency’s transactional fee schedule, you should also offer clients a service fee package that outlines the various benefits that they will receive by using your services. The service fee package will help clients understand the true nature of your contribution to their vacation and what they can expect to receive. There are various types of services that you can provide the traveler and they are all extremely important.

Consultation and Planning

Every transaction will involve client consultation and planning and this should be covered by your service fee. One of the biggest complaints from travel professionals that do not use service fees to cover this cost is that they do all of the work only to have the client book it online, or somewhere else. Having your Travel Agent Service Fees cover this is the way to go.

Cancellations, Changes and Refunds

Having to change or cancel a vacation happens more than everyone wishes, but if your clients are requesting to change dates or other elements of their vacation, it is covered by your Travel Agent Service Fees , as are refunds.

Vacation Management Services

You can provide the service of being the “goto” person during your client’s vacation for any reason.

• Changes: If your client needs to change their itinerary while on vacation for any reason, you can make it happen for them.
• Cancellations: You would manage cancellations at your client’s request.
• Travel Documents: You can have digital copies of all the clients travel documents so that if they lose them you can easily provide them with copies.
• Emergency Intermediary: Should your clients have a medical emergency while on vacation you would be the intermediary between the clients and the insurance company. You would be able to act on your client’s behalf for any emergency that occurs while they are traveling.
• Lost Luggage Tracking: Should the client’s luggage become lost, you can track it down on the client’s behalf and make sure the it is delivered to the correct location.
• Reconfirming Their Itinerary: You can reconfirm the key components of your client’s vacation before they arrive and also let suppliers know if they are going to arrive early or late.

You can structure your service fee package much like the tailor’s services in the above example. The tailor would offer x number of fittings, y alterations and z post completion alterations. You should spell out exactly what the client is getting in no uncertain terms. This could be x consultation hours, y changes and z post sale support.

Your “Plan to Travel Agreement”

The best way to engage a client is by using a “Plan to Travel Agreement” at the very onset of a client’s desire to have you plan a vacation for them. You explain that you will need to invest x number of hours in planning the travel event and that you normally charge an upfront service fee for planning it. You can also explain that you will provide them a firm quotation for their travel event that they can then shop on the Internet or anywhere they would like. Of course, if the travel event has excellent internal yields, you would probably deduct the service fee from the quote that you provide the client making it difficult for anyone else to compete on a price basis.

You should use a Plan to Travel Agreement for consulting fees, vacation, FIT and group planning and all the various pre and post travel activity as mentioned above.   By conveying the various benefits that they will receive and the comfort knowing that they have a knowledgeable contact should anything come up during their vacation, signing the Plan to Travel Agreement will be very easy for them to do.

Here is a sample Plan to Travel Agreement that you can modify to meet your own needs. You Can also Download it Here .

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To Charge or Not to Charge: A Breakdown of Fees for Travel Agents

In the past, a travel agent charging a fee for their services was unheard of. But the value of travel agents has become more apparent than ever, especially since the impact of COVID-19 on the industry has been a significant one. It’s now becoming more mainstream for these professionals to charge fees for their services.

The Problem with Not Charging Service Fees

For almost every agent in the travel industry, whether they hold a Florida travel agency license , a New York travel agent license, or credentials anywhere else, the bulk of their income still comes from commissions. It isn’t always easy to earn a sustainable income on commissions alone.

Commissions don’t account for the countless hours agents spend ironing out all kinds of details for their travelers. Hence, many people now believe that travel agents should be charging service fees, especially when they save their clients so many hours of their own planning, research, booking, and revising.

It Can Be Difficult “Asking” for Money

While it’s easy to say that travel agents need to be their own advocates, it isn’t always easy to ask for money. Many people aren’t comfortable with it and don’t have it as a part of their daily MO. 

Some agents use the “no fees” promise as part of their marketing platform, and this is okay. If you do want to begin charging fees, consider starting out by charging for certain services and not others. 

Have a Florida Travel Agency License? Or a License in Any Other State? Charge for These Services

No matter where you operate your business, you’ve worked hard to get your travel agent license and establish yourself as a travel advisor. Consider charging for the following services, if nothing else:

Booking Non- or Low-Commissionable Reservations

These include smaller vendors, independent hotels, and even leisure air travel bookings.

Booking Air-Only Travel

Charging a fee for air ticketing is not uncommon for corporate travel agents, so leisure agents can follow suit as well.

Booking FITs or Anything that Is Customized

By default, it takes agents more time to create and book FIT itineraries, and it makes sense to be compensated for the extra time and effort.

Booking Add-Ons

Travel advisors who offer personalized “concierge” services, including in-depth planning of itineraries, should be compensated for the research, ticketing, and ongoing maintenance that is created with add-ons.

A Final Tip for Travel Agents

As a travel agent , you don’t click a magic button or wave a wand to pull travel itineraries, reservations, and plans together; you work really, really hard at it. If you’re not comfortable charging blanket fees for your services, consider starting out by charging only for some services.

Travel Agent Commissions, Explained. [Infographic]

There’s no two ways about it, travel agent commissions are complicated—the numbers are not black and white numbers and there is no set way of doing things. Simply put, there is no "average" travel agent commission. Heck, if that were the case we'd be wrapping up this article by now!

We’re going to try to simplify things but since the system is complex, explaining it can be tough.

As you read this, just remember that commission levels vary by a travel agency's sales, an agency's consortium , franchise or host agency affiliation, vendor, destination, how the booking is made, and more (and that's just to name a few).

This article is a rough guide to travel agent commissions. It will give you a thorough, yet general, idea of travel agent commissions and what to expect.

If you're a sucker for details, don't worry. Once you join a host, franchise, or consortium, their commission guides will have all sorts of juicy details on specific commission levels!

Now, let's start breaking this stuff down, shall we?

⭐️ har's Travel agent commissions article highlights ⭐️

• Travel Agent Commissions, Big Picture : Curious about the average commission rate for different travel products? You can check out our infographic in this section!
• How Do Travel Agent Commissions Work? Commissions are typically tiered according to annual sales and/or passenger sales.
• Host Agencies and Travel Agent Commissions : A host agency can help travel agents receive higher commission levels due to economies of scale.
• Types of Travel Agent Commissions: There are 2 primary kinds of commissions for travel agents, flat commissions and tiered commissions.
• Airline Commissions: Airline commissions are a different beast altogether because their commission range depends on a variety of different factors! (Read this section to find out why.)
• Negotiated Contracts: Going with a host or consortia can help you leverage their commission contracts with suppliers.
• Commission Confidentiality: You might not know the exact commission rate you'll receive until you sign on with a host. This section is where we tell you why.

Travel Agent Commissions: The Big Picture

Let's start with a visual to give you the 40,000-foot view of travel agent commissions. You can see some hard numbers and how things are broken down in an easy-to-digest infographic.

After you've checked that out, we'll deep dive into how travel agent commissions work to make sure you know all the ins and outs!

How Do Travel Agent Commissions Work?

First things first: where do travel agent commissions come from? How do they get from supplier to host to travel agent? How does a supplier know who gets what?

At its simplest, a supplier/vendor recognizes a travel agent from any Joe Blow on the street because travel agencies have an accreditation number .

These magic accreditation numbers are how travel agents get commissions! When you call/login to make a booking, the supplier asks for your travel agency's accreditation number. This is how they know who to send the commissions to.

It's like when you call any doctor's office and they always ask for your name and date of birth to identify you. Travel suppliers ask for an agency's accreditation number to pull the agency up in their system.

Host Agencies and Travel Agent Commissions

Not sure what a host agency is ? We got you.

In the case of a host agency, all of the travel agencies in the host's network use the same accreditation number (the host's). The supplier/vendor will recognize all of the host's independent contractors (ICs) as "one" large agency since all of their ICs are using the host's accreditation number.

Consortia and some franchises are a little different from hosted agencies in that each individual agency needs its own accreditation number.

If that's a little confusing, let's try to give a similar example in the real world . . .

I like to think of the host agency model being like the relationship between a general contractor and a homeowner. A homeowner paying a general contractor is like a supplier paying a host agency.

Instead of paying the electrician, plumber, and architect separately, homeowners pay the general contractor who in turn pays the individual companies (that's the hosted agents!).

So the supplier pays the host agency (general contractor) commission because they are what's called "the agency of record". In turn, the host agency pays the individual independent contractor (IC) travel agencies their share of the commission.

Using a host's accreditation is one of the major benefits of using a host agency . . . not only does it spare you the hassle of getting your own accreditation, but a host agency is able to negotiate better commission levels than an individual agent because of their higher sales.

The general rule in travel is, that the more your agency sells of a vendor, the higher the commissions (to a point).

This is a great segue into our next section! (PS: Did you know it's segue and not segway? I just found out and want to make sure you appreciate my newfound knowledge by pointing it out.)

Want to know the other benefits of using a host agency? Read " Benefits of Using a Host Agency. "

Two Kinds of Travel Agent Commissions

1. flat commission rates.

A flat-rate travel agent commission is the simplest type of commission. The flat rate is just what it sounds like: every travel agent gets the same no matter how much they book, what consortium they belong to, or how cute their dog is. Flat-rate commissions are actually standard and predictable! Hooray!

Here are a few types of vendors with a flat rate commission:

→ Hotel-only bookings and car rental companies: These types of bookings typically pay travel agents 10% commission and that’s that. There are small variances but car and hotel-only bookings are probably the most predictable commission level in this whole mess.

→ Boutique tour operators: Smaller or boutique vendors will typically pay a 10% commission or give agents net rates. They won’t have sales tiers (more on that soon). If you’re sending a boutique hotel or small tour operator tons of business, there may be room to negotiate a higher commission.

→ Disney: Okay, so they're not exactly a boutique vendor! But Disneyland and Disney World have a flat rate commission of 10% for all agents. No matter how special you, your consortia, or host agency are, you're not going to be able to negotiate a better commission.

When it comes to Disney Cruise Line and Adventures by Disney products, their commissions are tiered (we'll talk about tiered commissions in-depth in just a sec) but the sale thresholds for those are the same for every. single. agency. out there.

2. Tiered COMMISSION RATES

It only seems fair that if you sell more of something, then you get a higher commission, right? Well, a lot of vendors think so too! Tiered commissions essentially mean that the more you sell, the higher the commission you get. Sounds simple?

I hate to burst your bubble, but tiered commissions are so complex so I'm going to put them in the spotlight after our intermission...

Rigel Break!

Ugh. My mind is wandering too. Let's take a break and look at a cute picture of my dog, Rigel.  This is his "business dog" look.

Sigh. Handsome lil' devil, isn't he? Sorry, that's all the cuteness for now; back to work!

Tiered Commission Rates. How Are They Determined?

So why would Travel Agent #1 receive a 12% commission for selling vendor X, while Travel Agent #2 receives a 16% commission for selling the same product?

There are two major factors that will determine travel agent commission tiers:

1. Aggregate/ Annual Sales Volume

For some vendors, the commission level (or tier) they pay an agency is determined by the sales volume under that agency's accreditation number. A vendor may increase commission based on annual sales of an agency (or their host agency).

Here's an example (numbers are hypothetical)

Annual Sales Commission Level:

• 10% . . . $0-$49,999
• 13% . . . $50,000-$249,999
• 14% . . . $250,000-$499,999
• 15% . . . $500,000+

From the numbers above, you can see that as a solo travel agent, it's a heckuva lot easier to reach 15% when you belong to a host agency!

So even though you may have a commission split with your host agency, in the end, many agents stand to rake in more dough with a host because they are earning more commission.

Want to crunch number to determine the value of going with a host agency? Check out HAR's Commission Plan Comparison Calculator.

When you look at the big picture, it's also worth noting that nearly all host agencies also belong to a travel consortium (such as Travel Leaders Network, Signature, Virtuoso, or Ensemble). With a host agency's aggregate sales among ICs and their consortia relationships, host agencies are able to bring in higher commission tiers with vendors than most individual travel agencies.

2. Passenger Count

While many vendors use sales numbers to determine an agency's commission level, there are a handful of vendors that use a different marker. Instead of looking at the total sales coming from an agency, a vendor will look at how many passengers you're sending their way.

You’d see something like this (these are hypothetical numbers):

Annual PASSENGER Count Commission Level:

• 10%: 0-20 passengers
• 11%: 21-49 passengers
• 13%: 50-199 passengers
• 15%: 200+ passengers

A Note on Airline Commissions

I always say airlines are another animal and honestly, they're not my forte. So I’ll say this. Don't expect to become a millionaire by selling domestic tickets from JFK to LAX.

In August 2017, American Airlines announced they would pay travel agents a $2/segment for airline ticket commission — which is the first time airlines have offered all agents commission on all air tickets since the 1990s.

Kinda huge. But really, is it just me, or is the $2/segment airline commission incentive not really doing it for anyone else? Well, don't worry, because going through a host agency and/or travel consortium can give you access to private air contracts that are quite a bit more attractive.

Airlines offer travel agent commissions through two routes:

1. AIRline Consolidators:

These are airline wholesalers. They specialize in air and have private contracts with the airlines. Travel agents can make money with these airline consolidators in one of two ways: commission and marking up net rates.

Confused about air fare types? Read up on them right here.

2. Airline Contracts:  

Your host agency or consortium/franchise/co-op will most likely have private air contracts that allow for travel agent commissions on certain airlines. Not every domestic or international ticket is going to be commissionable, it depends on things like city pairs, class of service, the carrier, time of year, etc.

The commission percentage agencies earn on air depends on numerous factors, the most important one being which private contracts you have access to.

Here's a general rule of thumb on the airline ticket commission range you can expect as a travel advisor:

• Domestic: 0-5%
• International: 10-22%

For most leisure agents, airline ticketing alone is not a large source of commission. That's why the most common fee travel agencies charge is a service fee for airline tickets. It helps stabilize an agent's income and ensures they're being compensated for their work.( Looking for more data on travel agent fees? HAR's 75+ page travel agent research reports are just what you need. )

Travel agents can book air-only reservations in a variety of ways, most notably through consolidators (often used by leisure agents) and for corporate agents, through a Global Distribution System (GDS) .

Want to explore becoming a corporate agent? Start here.

Now, let's chat about how companies like host agencies, consortia, and franchises help secure better commission deals for their agency members...

Negotiated Contracts: Host Agencies, Consortia, and Travel Agent Commission Agreements

Alright, you've probably figured out that the travel industry is all about economies of scale. The more you bring to the table, the more leverage you have.

So it's no surprise that host agencies (a group of independent agencies using the same accreditation number) and consortia (independent agencies with their own accreditations that band together for more buying power and access to marketing/tech tools) are able to negotiate better commission tiers.

For you, as an agency, these negotiated commission tiers are a big benefit of aligning with a host agency or consortium. When you (or your host agency) are affiliated with a travel consortium, the consortium will negotiate lower sales tiers/passenger thresholds with their preferred suppliers .  

Let me break it down in real terms.

Most vendors will have commissions broken down into tiers. Maybe they say an agency has to sell $75,000 of their product to get a 12% commission. But, if a host/franchise/consortia has a negotiated commission agreement, their agents may only need to sell $50,000 to reach the same 12% commission tier. A deal!

Since many of the readers of this site align with host agencies at some point in their careers, we’ll mention again that for hosted agents, your tier is not dependent on your individual agency’s sales, but the cumulative sales of all of the agencies under the host’s umbrella .

The value in this becomes a little more clear if we compare two agencies: one is a hosted agency that belongs to a $100M host agency, the other is a smaller agency that has $2M in sales.

Both of our agencies belong to the same travel consortium. Both agencies have access to the same negotiated commission tiers because they're members of the same consortium. But, who is going to have a harder time meeting the $50,000 commission tier the consortium worked out?

You got it. The $2M agency because they have to rely on only their sales, whereas the agency who belongs to a host agency — regardless of how much of the vendor they actually sell — reaps the benefits of the sales of all of the other agencies in their host agency's network.

Host agencies and consortia will have the strongest travel agent commission agreements with their preferred suppliers. When a vendor is on a "preferred supplier list," it means that the host or consortium will have better contracts with them and likely sell a higher volume with that vendor.

Pro Tip: This is why finding a niche is so helpful. If you know a couple of suppliers you think you'll be utilizing a lot, you can ask host agencies and/or consortium what their commission tier and relationship is with those suppliers!

Understanding Commission Confidentiality

As you can imagine, commission contracts between travel agencies and vendors, as well as those between consortia and vendors, are confidential. They’re like trade secrets that can give one travel agency/consortium an advantage over the other.

Knowing that, don’t be surprised if a consortium or host is tight-lipped when you ask for their commission guides. Sadly, they're not going to hand over a detailed pamphlet listing all their trade secrets. If you made it to this point, you can understand why :)

Or maybe they're tight-lipped because they're spies? I dunno. I say follow your gut on that one.

All that said, if you do sell a lot of a certain vendor(s), it’s perfectly acceptable to ask about commission info for your top vendors.

Even if a host/franchise/consortium doesn't spell out the commissions you'd get in detail, you can ask for:

• a list of the preferred suppliers and
• an idea of the sales volume with your favorite vendors

More Ways to Earn . . .

Believe it or not, there are multiple ways an agent can earn money beside travel agent commissions!

A few other common income streams agents included service fees, consultation or planning fees, markups from net rates, and selling insurance (which is technically still a commission, but worth a note!).

Here's a few more resources to check out:

Wondering what travel agents do ? We thought so.

Here's more detail on how travel agents make money .

Commissions aren't the only travel agent perk. Learn about FAM trips and travel agent rates .

Curious to Start Earning Commissions Like a Bona Fide Travel Advisor?

Looking for some resources on how to start your own travel agency?

We happen to have oodles of resources on our site. But I have to say, that at this stage in the game our 7 Day Setup Accelerator course takes the cake.

Because it cuts the noise for you and delivers the exact info you need to launch your agency, with the support of industry experts and the accountability to make things happen!

Editor's Note: This article was originally published in Oct. 2021. We occasionally update it with the latest data, indicated by the publish date listed on the article.

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What Do Travel Agents Charge? An Overview of Fees and Services

By Happy Sharer

Introduction

Travel agents are professionals who specialize in helping people plan and book trips. They can help with everything from researching destinations and planning itineraries to booking flights, hotels, and activities. But what do travel agents charge for their services? In this article, we’ll explore the different fees and services that travel agents provide.

The Pros & Cons of Working with a Travel Agent

When it comes to planning a trip, there are pros and cons to working with a travel agent. On one hand, they can save you time and energy by doing the legwork of researching and booking all your travel arrangements. On the other hand, they may charge fees for their services, which could end up being more expensive than if you had done the work yourself.

Benefits of Working with a Travel Agent

One of the biggest benefits of using a travel agent is that they are experts in the field and can save you time and energy when it comes to planning your trip. A good travel agent will be able to give you personalized advice on where to go and what to do. They can also help you find the best deals on flights, hotels, and activities.

Travel agents also have access to a variety of tools and resources that can make the process of planning a trip easier. They can use these tools to quickly compare prices and find the best options for you. Additionally, they may have relationships with vendors that can help you get better deals or exclusive offers.

Disadvantages of Working with a Travel Agent

One of the main drawbacks of using a travel agent is that they may charge fees for their services. Depending on the type of service, these fees can range from a flat rate to a percentage of the total cost of the trip. Additionally, some travel agents may charge additional fees for certain services, such as booking flights or making changes to an existing reservation.

Another disadvantage of working with a travel agent is that they may not always be able to get you the best deal. For example, they may not be aware of special promotions or discounts that are available online. Additionally, some travel agents may not be as knowledgeable about certain destinations or activities, so it’s important to do your own research as well.

What Types of Services Do Travel Agents Provide?

Travel agents can provide a variety of services, depending on your needs. Here are some of the most common services offered by travel agents:

Flight Bookings

Travel agents can help you find the best deals on flights, whether you’re looking for domestic or international flights. They can compare prices across different airlines and look for special deals or discounts. They may also be able to get you upgrades or other amenities.

Hotel Reservations

Travel agents can help you find the perfect hotel for your trip. They can compare prices across different hotels and look for special deals or discounts. They may also be able to get you upgraded rooms or other perks.

Car Rentals

Travel agents can help you find the best deals on car rentals. They can compare prices across different companies and look for special deals or discounts. They may also be able to get you upgrades or other amenities.

Cruise Bookings

Travel agents can help you find the perfect cruise for your next vacation. They can compare prices across different cruises and look for special deals or discounts. They may also be able to get you upgrades or other perks.

Tour Packages

Travel agents can help you find the perfect tour package for your next trip. They can compare prices across different tours and look for special deals or discounts. They may also be able to get you upgrades or other perks.

How to Find the Best Deals with a Travel Agent

When it comes to finding the best deals with a travel agent, it’s important to do your research. Here are some tips for finding the best deals with a travel agent:

Research Various Travel Agents

It’s important to research different travel agents before choosing one. Make sure to read reviews from other customers and ask for recommendations from friends and family. You should also check to see if the travel agent is a member of any professional organizations, such as the American Society of Travel Agents (ASTA).

Compare Prices and Services Offered

Once you’ve narrowed down your choices, compare prices and services offered by each travel agent. Look at the total cost of the trip, including any fees they may charge, and make sure to read the fine print. It’s also important to compare the types of services offered, such as flight bookings, hotel reservations, car rentals, etc.

Look for Special Deals and Discounts

Make sure to ask the travel agent if they offer any special deals or discounts. Some travel agents may have exclusive offers or access to special promotions. Additionally, many travel agents offer loyalty programs or rewards for repeat customers.

How Much Does it Cost to Use a Travel Agent?

The cost of using a travel agent can vary depending on the type of services they provide. Here is a breakdown of the typical fees charged by travel agents:

Typical Fees Charged by Travel Agents

Most travel agents will charge a fee for their services, which can range from a flat rate to a percentage of the total cost of the trip. For example, some agents may charge a flat fee of $50 for their services, while others may charge a 10% commission on all bookings. Additionally, some agents may offer discounted rates for repeat customers or large groups.

Additional Fees That May Be Charged

In addition to the standard fees, some travel agents may charge additional fees for certain services. For example, they may charge a fee for making changes to an existing reservation or for booking flights or cruises. Additionally, some agents may charge a service fee for processing payments or for providing additional assistance.

The Difference Between Online and Offline Travel Agents

There are two types of travel agents: online and offline. Each type has its own advantages and disadvantages, so it’s important to consider both when deciding which one to use.

Advantages of Online Travel Agents

Online travel agents are convenient and often offer lower prices than offline agents. Additionally, they may have access to special deals or promotions that are not available through traditional travel agents. Another advantage of online travel agents is that they can typically provide 24/7 customer support.

Advantages of Offline Travel Agents

Offline travel agents can provide personalized service and advice. They can help you plan a customized trip that meets your specific needs and budget. Additionally, they may have relationships with vendors that can help you get better deals or exclusive offers.

How to Compare Prices and Fees Between Different Travel Agents

When comparing prices and fees between different travel agents, there are a few things to keep in mind. Here are some tips for comparing prices and fees between different travel agents:

Consider the Total Cost of Your Trip

It’s important to consider the total cost of your trip when comparing prices and fees between different travel agents. This includes the cost of flights, hotels, car rentals, tours, and any additional services you may need. Make sure to add up all the costs to get an accurate picture of the total cost of the trip.

Check for Any Hidden Fees

It’s also important to check for any hidden fees that may be charged by the travel agent. These can include fees for making changes to an existing reservation or for booking flights or cruises. Make sure to ask the agent about any additional fees before booking.

Read Reviews from Other Customers

Finally, make sure to read reviews from other customers before booking with a travel agent. This can help you get an idea of the quality of service they provide and the types of deals they may be able to get you. Additionally, reading reviews can help you avoid any potential scams or shady practices.

Travel agents can be a great resource for planning your next trip. They can save you time and energy by doing the legwork of researching and booking all your travel arrangements. However, it’s important to understand what fees and services travel agents provide and how to find the best deals. By doing your research and comparing prices and services between different agents, you can ensure that you get the best deal possible.

Summary of the Article

This article explored what travel agents charge for their services. We discussed the pros and cons of working with a travel agent, the types of services they provide, how to find the best deals, and the difference between online and offline travel agents. Finally, we provided tips for comparing prices and fees between different travel agents.

Final Thoughts on Choosing a Travel Agent

Choosing the right travel agent can make a big difference in the cost and quality of your trip. Make sure to do your research and compare prices and services between different agents. Additionally, be sure to read reviews from other customers and check for any hidden fees. With the right travel agent, you can ensure that you get the best deal possible for your next vacation.

(Note: Is this article not meeting your expectations? Do you have knowledge or insights to share? Unlock new opportunities and expand your reach by joining our authors team. Click Registration to join us and share your expertise with our readers.)

Hi, I'm Happy Sharer and I love sharing interesting and useful knowledge with others. I have a passion for learning and enjoy explaining complex concepts in a simple way.

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A Travel Agent Fee Evolution: Transaction Fees Give Way to Charging for Great Service

Charging fees on airline tickets and other non-commissionable items has become standard practice for many travel agencies. But it’s only a small part of how the fee-based model can help travel agencies succeed in a world of shrinking commissions and digitally savvy consumers.

Moving beyond transactional fees into full consultancy mode is the key, says travel industry consultant Nolan Burris, president of Future Proof Travel Solutions, who has been counseling agents on the potential of service fees since 1999. Travel Market Report sat down with Burris to get his take on how and why agents are taking the fee concept to new levels.

You have been an advocate of travel agencies embracing the fee-based model for some years now. Are you seeing any changes in how agents are approaching fees? I’ve definitely seen a big jump in one key area: agents that have gone well beyond charging simple “transaction fees” of $25 to $50. They have successfully repositioned themselves as professional consultants with premium fees ranging from $250 to $1,000—some even higher. 

I’m often asked what it is they do for that sort of fee. The answer is simple: their fees have nothing to do with making bookings. They are entirely about extreme high levels of service, highly detailed consulting and research, and even incorporating non-commissionable and otherwise “time wasting” things ignored by traditional agents.

In general, are you seeing progress among travel agencies when it comes to embracing the fee concept? Definitely. It’s no longer just agencies getting started with fees, but dominated by those moving to more premium levels of fees.

In our online video course series, the ones focused on fees consistently get the most views. Our most downloaded tool is the one that helps agencies calculate profitable fees. Our most commonly received email questions are about fees, and the most requested workshops at events where I speak are related to fees.

Are leisure agencies as well as corporate coming on board with fees? Absolutely!  In fact, while corporate may have been the first to adopt fees (due to zero air commission), leisure agencies tend to successfully charge the highest rates.  

Once agencies start charging fees, how do they evolve from simple transactional fees to more comprehensive ones? There is a very clear pattern of progression. At first, most agencies approach fees as a “commission filler” to make up for cruise NCFs, low margin products, etc. In other words, they charge minimal fees to get back to where they once were with revenue. The focus is primarily on covering costs.

Then the light bulb goes on. They see that even a little extra revenue can make a big difference in their ability to provide better service. In a world where anyone can get a booking with a finger tap, service is more important than ever as a competitive edge. But it’s hard to offer that when struggling with reduced commission, or even full commission on cheaper products. It’s at this stage that I see agencies think about increasing their fee amounts.

Where do they go from there? The third stage is when agencies charging minimal fees realize that you can’t “wow” customers with an extra $10. To totally wow them with remarkable service, you have to be able to pay for the things that it requires: systems, spending quality time with each client, extra training, rebranding, marketing, dealing with non-traditional products when requested, etc. At this stage, many still think in terms of simply covering the cost of such things.

The fourth stage is where I’m seeing the biggest spike. This is where the focus has moved beyond simply covering costs or making up for lost commissions. Instead, this is where agencies start looking at their fees and the service they provide as a product in and of itself, separate from the cruise or tour. They see it as a product upon which profit should be earned, separate from whatever may or may not be booked.  

What kind of new services do they add to justify increased fees? More agents are now looking at the “whole trip” experience, not just transportation and accommodations. They do things like restaurant research, activities planning, cultural arrangements (museums, sports, concerts) and such, as an integral part of their trip consultations. This is when fees generally go from $25 or $50 to $250 or $1,000.  

Statistics show that typical vacation-takers spend as much or more money once they arrive as they do on the upfront cost of the trip. This includes restaurants, local tours, activities and more—most of which is non-commissionable.  

Are some agents embracing premium service fees from the very start? The biggest surge is in agents, especially independent ones, who have skipped right past stage one, two, and three. This new breed of travel consultants has seized on the opportunity to earn revenue through consulting fees. After all, those things represent the actual experience of the vacation. It’s where customer satisfaction and repeat business comes from. Why leave it to chance?

Has the need to charge fees become even more important in the past few years? There is definitely more of a “need” to charge fees, but in my opinion, it’s the wrong reason. One can easily make up for lost commission revenue by focusing on certain types of products, maximizing preferred suppliers, and hitting performance targets. However, none of those are reasons a tablet-tapping customer would call a travel consultant. In fact, surveys show it causes them to be suspicious of the advice they receive; it’s the old “no such thing as a free lunch” assumption.

I truly believe the most important reason to charge fees has nothing to do with “need” or reduced commission. Instead, it’s to be able to fund creating a superior human consulting experience they’ll never find on an app or website. I also believe fees help travel consultants take control of their own financial futures instead of leaving it in the hands of faceless multi-national corporations. Not to sound dramatic, but we should have learned our lesson from the airlines and NCFs.  

Of all the agents I know who have made the leap to substantial fees, I don’t know a single one that would go back to relying exclusively on commission.  

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Let's Talk Travel Agency Fees

For what you get when you partner with us here at TPI as your travel host agency , you’d think you’d pay through the nose. The level of support alone is worth its weight in gold. For example, you’ll get access to the best travel agency marketing tools and techniques, as well as state-of-the-art travel agency software (including robust travel agency back office software technology). But we don’t believe in nickel and diming you. We believe you should keep more of your money. Technology, community, a fun, fresh vibe, exclusive supplier promotions, unparalleled marketing resources, and help 24/7 makes partnering with us the deal of the century.

Show Me the Money

Depending on your level of commitment to us, we estimate the basic startup costs to own your own travel agency include:

• Training: $295-$895
• Host Initiation Fee: $0
• Typical Business Startup Costs: $500
• Commitment to Us as Your Host Agency (Annually): $240-$840

For a grand total of anywhere between $1234 to $2074. That’s not a ton of money to start your own business and be your own boss. But do you have what it takes to be a travel agent though?

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Frequently Asked Questions

What is a typical travel agency fee.

Travel agency fees vary. We offer multiple commission split structures so you decide how much you pay in fees and how much of your commission you keep. For example, if you choose to take home less of your commission, your fees to TPI are lower.

What is a travel agency fee?

A travel agency fee is what you pay to work with a host agency like TPI. We determine our fees based on our commission split structures. If you choose to take home less of your earned commissions, your fees are lower, and vice versa.

Does it cost money to become a travel agent?

There are some fees associated with starting your own business. While you will pay for training and general business startup costs, the cost is generally low. Plus, you’re investing in your own business and your future as your own boss! Learn how to become a travel agent today.

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3 Steps to Charge Planning Fees: A Guide for Travel Agents

If you’re wondering how to charge a professional planning fee as a travel agent, stick around!

First things first, if you’re on the fence about charging a fee for your travel services, I encourage you to check out an article I did a while back on why you should consider charging a professional travel planning fee .

Steps to Charge Planning Fees

Okay, let’s jump into the fabulous discussion of travel planning fees and how the heck to start implementing them.

🌟 Step #1: Change Your Process for When You Get a Lead

I share my exact process for this in my 20K System & Toolkit Destination Wedding Business Course, but essentially, you need a new way to close the deal.

You may be already doing part of this, but the best way to turn a travel lead into a travel client is to do a consultation .

Stop allowing open-ended discussions and quotes flying left and right without first getting the prospective client to realize you’re a professional.

So, the next time the phone rings or a DM hits you up on social, send them a link to schedule a consultation .

As a reminder, the consultation is not a chance for them to pick your brain and suck the life out of you; it is an opportunity for you to be in control of the conversation and ask the questions you would need to know to provide expert travel planning services.

🌟 Step # 2: Showcase Your Value

Once you finish the consultation, you’ll want to send your list of services along with your planning fee.

The best way to do this is to list everything you will be helping your clients with, and then at the bottom of that, you’ll share your professional planning fee.

In my destination wedding business course, the 20K System & Toolkit (because you can make 20K from planning one destination wedding), I have two examples of this in our toolkit—one for just starting and one for the more advanced destination wedding expert.

I’m sharing this because it is okay to start where you are. It is OK to have a small professional planning fee. As you get more experienced and confident, you can raise your prices.

I know you will ask me, “How much should I charge for my travel planning services?” So, I’m not going to leave you hanging.

I’ll share my minimum recommended travel planning fees based on whether you are a newer agent or at least new to charging professional planning fees, as well as for the season travel expert.

Again, these are just examples and my professional opinion. I have been a travel agent since 2008 and have changed my fee structure multiple times. I was a “My services are free!” travel pro, so I know how intimidating it is to implement this. Start where you feel confident.

🌟 Step # 3: Have a Way to Invoice and Collect a Fee

Can I just say that without this third step, charging a professional planning fee for your wedding or travel planning services won’t fly?

Once your client agrees to hire you, you will want a professional contract they will sign and a way to invoice them.

I have an example of the terms you’ll want in your contract in my course, but the main thing that you need to ensure is that you aren’t responsible for things outside your control. I know some agents are also putting “bullying” clauses in their contracts.

Hiring a legal professional to write this up for you is best. It is an investment that will pay dividends over the years and protect you from people who would otherwise take advantage of you.

These three steps are the foundation for charging fees and having a great relationship with clients who will work with you for all their travel needs.

Something that I learned the hard way in my travel business was that unless I treated myself as a professional first, no one would.

You got this, and I believe in you!

If you’re looking for step-by-step training for destination wedding travel agents, I invite you to the 20K System & Toolkit !

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I was a psychotherapist for years, but it wasn’t until I stumbled upon the whole online world, and saw the opportunity to have a business outside of my 1-on-1 work, that I was like, “This is amazing!” I invested in a lot of products early on, but I never got around to using them for anything.

In the meantime, I started my consulting and life coaching businesses, but it was a struggle because I still had to shift gears from 1-on-1 client work to an online business mindset.

I first found out about Amy at an event in California and I just started consuming all of her podcasts and emails… and I loved them. I signed up for List Builders Lab™️, then Digital Course Academy™️, and I jumped right in.

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What Are The Fees For A Travel Agency

Published: November 29, 2023

Modified: December 28, 2023

by Alexandra Dodge

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Introduction

Planning a trip can be an exciting and thrilling experience, but it can also be overwhelming, especially when it comes to navigating the fees charged by travel agencies. While travel agencies play a valuable role in helping travelers find the best deals and creating memorable itineraries, it’s important to be aware of the various fees that may come into play.

Travel agency fees are designed to cover the costs associated with the services they provide. These fees can vary widely depending on the type of agency and the services rendered. In this article, we will explore the different types of fees that travelers may encounter when working with a travel agency.

Understanding these fees is crucial for travelers to budget accordingly and ensure they receive the best value for their money. Knowledge is power, and being aware of the fees ahead of time can help travelers make informed decisions and have a stress-free travel planning experience.

In the following sections, we will discuss the various types of travel agency fees, including consultation fees, service fees, booking fees, cancellation or change fees, itinerary planning fees, airline ticketing fees, visa processing fees, travel insurance fees, and baggage fees. By gaining a deeper understanding of these fees, travelers can avoid surprises and plan their trips more effectively.

It’s important to note that while some agencies charge specific fees for their services, others may include these fees within the overall cost of the trip. It’s always a good idea to clarify the fees and services with the travel agency upfront to ensure transparency and avoid any misunderstandings.

Now, let’s delve into the different types of travel agency fees and explore how they may impact your travel planning experience.

Types of Travel Agency Fees

When working with a travel agency, it’s essential to understand the different types of fees that may be involved. These fees are intended to cover the costs associated with the services provided. Here are some common types of travel agency fees:

• Consultation Fee: Some travel agencies charge a consultation fee for the initial meeting or discussion to understand the traveler’s preferences and requirements. This fee compensates for the time and expertise provided by the travel agent in researching and recommending suitable travel options.
• Service Fee: Service fees are charges imposed by the travel agency for their assistance in arranging transportation, accommodations, and other travel arrangements. This fee covers the time and effort spent by the agent in creating a customized travel itinerary and providing ongoing support throughout the trip.
• Booking Fee: Travel agencies may charge a booking fee for making reservations on behalf of the traveler. This fee covers the administrative tasks involved in securing transportation, accommodations, and other activities.
• Cancellation or Change Fee: If the traveler needs to cancel or make changes to their travel plans, a cancellation or change fee may apply. This fee compensates the travel agency for the additional work required to modify or cancel existing bookings.
• Itinerary Planning Fee: Some travel agencies offer specialized itinerary planning services, where they create a detailed day-by-day plan that includes activities, attractions, and dining options. This fee covers the time and expertise in curating a personalized itinerary.
• Airline Ticketing Fee: When booking flights through a travel agency, an airline ticketing fee may be charged. This fee covers the agency’s costs associated with issuing airline tickets and processing the necessary documentation.
• Visa Processing Fee: Travel agencies that assist travelers with visa applications often charge a visa processing fee. This fee compensates the agency for the effort and time spent in preparing and submitting visa applications on behalf of the traveler.
• Travel Insurance Fee: If the traveler opts for travel insurance through the travel agency, a travel insurance fee may be included. This fee covers the cost of the insurance policy and the administrative tasks involved in arranging coverage.
• Baggage Fees: In addition to the fees mentioned above, travel agencies may also inform travelers about potential baggage fees imposed by airlines. This ensures that travelers are aware of any additional costs they may encounter during their trip.

It’s important to note that not all travel agencies charge all of these fees. The specific fees and their amounts can vary depending on the agency’s policies and the services provided. When working with a travel agency, it’s wise to discuss all potential fees upfront to avoid any surprises later on.

Now that we have explored the various types of travel agency fees, let’s take a closer look at each one in more detail.

Consultation Fee

A consultation fee is a common type of fee that some travel agencies charge for their expertise and time spent in assisting travelers with their trip planning process. This fee is typically imposed during the initial consultation or discussion with the travel agent.

When travelers consult with a travel agency, they often seek guidance and recommendations for their upcoming trip. The travel agent will take the time to understand the traveler’s preferences, interests, and budget constraints. They will then use their expertise and knowledge to research and suggest suitable travel options.

The consultation fee compensates the travel agent for their time, research, and expertise in creating a personalized travel plan for the traveler. It acknowledges the value that the travel agent brings to the table in terms of their industry knowledge, access to special deals, and the ability to curate unique and memorable experiences.

While not all travel agencies charge a consultation fee, those that do typically offer additional services and benefits beyond just booking flights and accommodations. These agencies may have specialized knowledge in specific destinations, niche travel experiences, or luxury travel arrangements.

It’s important to note that a consultation fee is usually non-refundable, even if the traveler decides not to book with the agency. This fee reflects the time and effort invested by the travel agent in researching and planning the recommended travel options.

Consultation fees can vary in amount, depending on the agency and the level of service provided. Some agencies may charge a flat fee for the consultation, while others may have a tiered structure based on the complexity and duration of the trip.

Paying a consultation fee can be beneficial for travelers as they gain access to personalized recommendations, insider tips, and expert advice from a professional travel agent. With their industry knowledge and experience, the travel agent can help travelers navigate through the overwhelming amount of information available and create a well-planned and customized itinerary.

Before engaging with a travel agency, it’s important for travelers to inquire about any consultation fee and understand the services included in the fee. This allows travelers to make an informed decision and select the agency that best aligns with their travel needs and budget.

Now that we have explored the consultation fee, let’s move on to the next type of travel agency fee: the service fee.

Service Fee

A service fee is a type of fee charged by travel agencies for the services they provide throughout the trip planning process. This fee covers the time, expertise, and resources utilized by the travel agent to create a customized travel experience for the traveler.

When a traveler engages with a travel agency, they rely on the expertise of the travel agent to navigate through the complexities of the travel industry. The travel agent will provide valuable assistance in arranging transportation, accommodations, and other travel-related services.

The service fee compensates the travel agency for the following services:

• Researching and identifying the best travel options based on the traveler’s preferences and budget.
• Creating a customized travel itinerary that includes flights, accommodations, transportation, activities, and attractions.
• Handling the booking process, including making reservations, securing tickets, and confirming arrangements.
• Providing ongoing support and assistance before, during, and after the trip, including addressing any issues or concerns.

The service fee varies depending on the complexity and duration of the trip, as well as the individual policies of the travel agency. It may be calculated as a percentage of the overall trip cost or as a separate, flat fee.

It’s important for travelers to understand that the service fee is separate from the cost of the actual travel services, such as flights and accommodations. The fee compensates the travel agency for their time, expertise, and personalized attention throughout the entire trip planning process.

Although the service fee is an additional cost, it can be highly beneficial to travelers. By working with a travel agency and paying the service fee, travelers gain access to valuable resources and expertise that can enhance their travel experience.

Travel agencies have access to industry discounts, special promotions, and insider knowledge that can result in cost savings and unique experiences for the traveler. Additionally, the travel agency’s connections and relationships with suppliers can often lead to preferred treatment and added perks for their clients.

Paying a service fee also means having the peace of mind of having a dedicated professional manage the logistics and details of the trip. The travel agent can handle any unexpected changes or issues that may arise, saving the traveler time and stress.

Before engaging with a travel agency, travelers should inquire about the service fee and what services are included. It’s essential to have a clear understanding of what to expect and how the fee contributes to a seamless and enjoyable travel experience.

Now that we have explored the service fee, let’s move on to the next type of travel agency fee: the booking fee.

Booking Fee

When working with a travel agency, travelers may encounter a booking fee. This fee is charged by the agency for their assistance in making reservations for transportation, accommodations, and other travel-related services.

Booking fees compensate the travel agency for the administrative tasks involved in securing the necessary arrangements for the traveler’s trip. This includes researching availability, comparing prices, and processing reservations.

The booking fee covers the time and effort spent by the travel agent in ensuring that the traveler’s preferred flights, hotels, or other services are booked correctly and according to the traveler’s specifications.

The amount of the booking fee can vary depending on the complexity and number of bookings involved. Some travel agencies charge a flat fee per booking, while others may impose a percentage-based fee relative to the overall cost of the reservation.

It’s important for travelers to understand that the booking fee is separate from the actual cost of the transportation, accommodations, or activities being booked. The fee is an additional charge that the agency applies to compensate for their services.

Paying a booking fee can provide travelers with several benefits. First, it saves them time and effort by allowing the travel agency to handle all the administrative tasks associated with making reservations. This can be particularly helpful for travelers with complex itineraries or those who prefer to have an expert take care of the details.

Additionally, travel agencies often have access to special deals, discounts, or exclusive rates that may not be available to the general public. By paying the booking fee, travelers can tap into these connections and potentially obtain better prices or added perks for their travel arrangements.

It’s essential for travelers to inquire about the booking fee upfront and understand its inclusion when discussing rates and prices for travel services. Clear communication with the travel agency ensures transparency and avoids any misunderstandings regarding the final cost of the trip.

Remember, not all travel agencies charge a booking fee. Some agencies may choose to include the cost of booking in their service fee or offer it as a complimentary service to their clients. Understanding the specific fee structure of the agency you are working with is crucial to making informed decisions.

Now that we have explored the booking fee, let’s move on to the next type of travel agency fee: the cancellation or change fee.

Cancellation or Change Fee

Travel plans can be unpredictable, and sometimes circumstances arise that require canceling or changing a trip. When working with a travel agency, travelers should be aware of potential cancellation or change fees that may apply in such situations.

A cancellation or change fee is a charge imposed by the travel agency when a traveler needs to cancel or modify their existing travel arrangements. This fee is intended to offset the costs and administrative efforts involved in adjusting or canceling bookings.

The specific amount and policies regarding cancellation or change fees can vary between travel agencies. It’s important for travelers to familiarize themselves with the agency’s terms and conditions before making any reservations to understand the potential financial implications of canceling or altering their plans.

Cancellation or change fees are typically charged when modifications are made to flights, accommodations, or other travel services. Depending on the timing and nature of the change, the fee may be a percentage of the total booking cost or a fixed fee specified by the agency.

It’s crucial for travelers to be aware that cancellation or change fees are separate from any penalties or fees imposed directly by airlines, hotels, or other service providers. These fees are specific to the travel agency and compensate them for their time and effort in processing the changes or cancellations.

While cancellation or change fees are an additional expense, they serve as a form of insurance for travelers. By paying these fees, travelers can have the peace of mind of knowing that their travel agency will handle the necessary adjustments or cancellations, saving them time and effort.

When faced with changes or cancellations, it’s important for travelers to inform their travel agency as soon as possible to minimize any potential fees. Early communication with the agency allows them to explore options, such as rescheduling or rebooking, that may incur lower charges.

Understanding the cancellation or change policy of the travel agency and the terms and conditions associated with it is key to making informed decisions. Travelers should inquire about these policies before making any reservations and evaluate their flexibility needs and the potential financial implications.

Now that we have explored the cancellation or change fee, let’s move on to the next type of travel agency fee: the itinerary planning fee.

Itinerary Planning Fee

An itinerary planning fee is a type of fee that some travel agencies charge for the creation of a detailed and customized travel itinerary. This fee compensates the agency for their time, expertise, and effort in curating a personalized itinerary that meets the traveler’s preferences and requirements.

When travelers approach a travel agency for assistance, they often seek guidance in creating a well-organized and enjoyable travel experience. The agency’s itinerary planning service goes beyond booking flights and accommodations—it involves crafting a day-by-day plan that includes activities, attractions, dining options, and other essential details.

The itinerary planning fee covers the time and expertise of the travel agent in researching destinations, identifying unique experiences, and organizing the logistics of the trip. The agency takes into account the traveler’s interests, budget, and travel goals to create a comprehensive itinerary that maximizes their enjoyment and minimizes any potential stress.

Each itinerary is carefully tailored to the traveler, highlighting their preferences and incorporating any special requests or requirements. The travel agent’s knowledge of popular landmarks, hidden gems, local customs, and transportation options ensures that the itinerary reflects an authentic and enriching travel experience.

Itinerary planning fees can vary based on the complexity and duration of the trip, as well as the level of customization required. Some agencies may charge a flat fee for the entire itinerary planning service, while others may charge an hourly rate.

Paying an itinerary planning fee provides travelers with several benefits. First and foremost, it saves them valuable time and effort that would otherwise be spent researching and organizing the trip themselves. The travel agent’s expertise and industry knowledge streamline the planning process and provide peace of mind.

Additionally, the personalized nature of the itinerary ensures that the traveler’s preferences and interests are taken into account. The travel agent’s recommendations for activities, attractions, and dining options are tailored to the traveler’s tastes, resulting in a more enjoyable and memorable experience.

It’s important for travelers to inquire about the itinerary planning fee upfront and understand the scope of services included. Travelers should communicate their preferences and expectations clearly to ensure that the final itinerary meets their needs.

By paying the itinerary planning fee, travelers can leverage the expertise of the travel agency to create a well-structured and fulfilling travel experience. The detailed itinerary serves as a roadmap, guiding travelers through new destinations and ensuring that their journey is both seamless and memorable.

Now that we have explored the itinerary planning fee, let’s move on to the next type of travel agency fee: the airline ticketing fee.

Airline Ticketing Fee

An airline ticketing fee is a charge imposed by travel agencies for their assistance in booking airline tickets on behalf of travelers. This fee compensates the agency for the time, resources, and expertise required to secure the desired flights.

When travelers work with a travel agency to book flights, the agency acts as an intermediary between the traveler and the airline. The travel agent searches for available flights, compares prices, checks for any applicable discounts or promotions, and handles the booking process.

The airline ticketing fee covers the administrative tasks associated with issuing tickets and processing the necessary documentation. This includes securing the desired seats, arranging any special services such as dietary preferences or wheelchair assistance, and ensuring that the traveler’s information is accurately recorded.

The amount of the airline ticketing fee can vary depending on the number of tickets being booked, the complexity of the itinerary, and the airline policies. Some travel agencies charge a flat fee per ticket, while others may impose a percentage-based fee relative to the cost of the flight.

Paying an airline ticketing fee provides travelers with several advantages. First, it saves them time and effort by allowing the travel agency to handle the complex and time-consuming process of searching for and booking flights. The travel agent’s expertise ensures that travelers secure the best available options and deals.

In addition, travel agencies often have access to special fares, discounts, or exclusive offers that may not be readily available to the general public. By paying the airline ticketing fee, travelers can take advantage of the agency’s industry connections and potentially secure better prices or added benefits for their flights.

Furthermore, having a travel agent manage the ticketing process provides peace of mind, especially in the case of any unexpected changes or issues. The agent can assist with rebooking or rescheduling flights, handling any necessary refunds or adjustments, and providing support in the event of flight delays or cancellations.

It’s essential for travelers to inquire about the airline ticketing fee when working with a travel agency to book flights. Understanding the fee structure and the services included is crucial to making informed decisions and assessing the overall cost of the trip.

By paying the airline ticketing fee, travelers can rely on the expertise of the travel agency to handle the complexities of airline bookings, ensuring a smooth and hassle-free travel experience.

Now that we have explored the airline ticketing fee, let’s move on to the next type of travel agency fee: the visa processing fee.

Visa Processing Fee

When traveling to certain countries, a visa is often required. The visa processing fee is a charge imposed by travel agencies for their assistance in preparing and submitting visa applications on behalf of travelers.

Obtaining a visa can be a complex and time-consuming process that involves gathering the necessary documents, completing application forms, and adhering to specific requirements set by the destination country. Travel agencies can provide valuable assistance in navigating through the visa application process.

The visa processing fee compensates the travel agency for their time, expertise, and administrative efforts involved in the visa application process. The agency may help travelers understand the visa requirements, collect the necessary documentation, complete the application forms, and submit the application to the appropriate consulate or embassy.

The fee can vary depending on the destination country and the complexity of the visa application. Some travel agencies charge a flat fee per visa application, while others may impose a fee based on the level of assistance required or the number of travelers included in the application.

Paying a visa processing fee can be beneficial for travelers in several ways. Firstly, it saves them time and frustration by allowing the travel agency to handle the intricate visa application process. The agency’s knowledge and experience in dealing with visa requirements can help ensure that the application is accurate, complete, and submitted within the required timeframe.

Additionally, travel agencies stay up to date with the latest visa regulations and requirements, including any changes or updates. This ensures that travelers have the most current information and can fulfill all necessary criteria for a successful visa application.

It’s important for travelers to understand that the visa processing fee is separate from the actual visa fees charged by the consulates or embassies. The visa processing fee covers the agency’s services and does not include the cost of the visa itself.

When working with a travel agency, travelers should inquire about the visa processing fee and ask for a breakdown of the services included. It’s important to be aware of any additional costs or fees associated with the visa application process.

By paying the visa processing fee, travelers can rely on the knowledge and expertise of the travel agency to guide them through the visa application process, ensuring that their travel plans remain on track and they meet all the necessary requirements.

Now that we have explored the visa processing fee, let’s move on to the next type of travel agency fee: the travel insurance fee.

Travel Insurance Fee

Travel insurance is an important aspect of trip planning as it provides financial protection and peace of mind in case of unforeseen events. The travel insurance fee is a charge imposed by travel agencies for arranging travel insurance coverage on behalf of travelers.

Travel insurance offers various types of coverage, such as trip cancellation or interruption, medical expenses, emergency evacuation, lost baggage, and many more. The travel insurance fee compensates the travel agency for their time and effort in researching, recommending, and securing the appropriate travel insurance policy for the traveler.

The fee can vary depending on the type and level of coverage, the duration of the trip, the traveler’s age, and other factors. Some travel agencies charge a flat fee per policy, while others may include the fee as a percentage of the overall travel insurance premium.

Paying the travel insurance fee offers several benefits to travelers. First and foremost, it helps protect them from potential financial losses due to trip cancellations, medical emergencies, or other unforeseen circumstances. Travel insurance provides a safety net and can alleviate the burden of unexpected expenses.

Travel agencies have access to a range of travel insurance providers and policies, allowing them to find the coverage that best suits the traveler’s needs. They can advise on the appropriate level of coverage based on the traveler’s destination, activities planned, and any pre-existing medical conditions.

In addition to financial protection, travel insurance also provides valuable assistance in case of emergencies. Travelers can receive support and guidance from the travel agency in navigating through medical emergencies, coordinating travel arrangements, or accessing necessary services while abroad.

It’s important for travelers to understand that the travel insurance fee is separate from the actual cost of the insurance policy. The fee compensates the travel agency for their expertise and assistance in securing the appropriate coverage.

When working with a travel agency, travelers should inquire about the travel insurance fee and the specific coverage details included in the policy. It’s crucial to review the policy terms and conditions to ensure it meets the traveler’s needs and provides adequate protection for their trip.

Paying the travel insurance fee is a wise investment as it provides travelers with financial protection and support during their travels. The peace of mind that comes with having comprehensive travel insurance allows travelers to focus on enjoying their trip, knowing that they are protected against unexpected events.

Now that we have explored the travel insurance fee, let’s move on to the next type of travel agency fee: the baggage fees.

Baggage Fees

When traveling by air, baggage fees are a common additional expense that travelers may encounter. While baggage fees are not directly charged by travel agencies, reputable agencies often inform travelers about potential baggage fees imposed by airlines to ensure that they have a complete understanding of the total cost of their trip.

The baggage fees charged by airlines can vary significantly depending on factors such as the airline, flight class, destination, and weight or size of the baggage. These fees are typically associated with checked baggage, although some airlines may also charge fees for carry-on luggage that exceeds specified dimensions or weight limits.

Travel agencies play a crucial role in informing travelers about baggage fees upfront, allowing them to budget accordingly and make informed decisions. They can provide guidelines on baggage restrictions, allowances, and any associated fees to help travelers plan and pack accordingly.

Paying attention to baggage fees can help travelers avoid unexpected expenses during their journey. By understanding the baggage policies and fees of the selected airline, travelers can make informed decisions about the number of bags, weight limits, and any additional charges they may incur.

Travel agencies can also provide valuable tips on packing efficiently and maximizing baggage allowances, helping travelers minimize the likelihood of exceeding weight limits or having to pay additional fees.

While baggage fees are not typically included in the fees charged by travel agencies, the agencies’ role in providing information and guidance regarding these fees enables travelers to make smart choices and avoid unforeseen costs.

It’s important for travelers to stay updated on baggage policies as they can vary between airlines and change over time. Travel agencies can assist in providing the most current information and advising on any updates or changes to baggage policies.

When working with a travel agency, it is recommended that travelers inquire about baggage fees and policies during the booking process. This helps ensure that the traveler has a comprehensive understanding of all potential fees associated with their trip.

By being informed about baggage fees and adhering to airline policies, travelers can plan and budget for these additional expenses, making their travel experience more seamless and hassle-free.

Now that we have explored the various types of travel agency fees, it’s important for travelers to remember that not all agencies charge all of these fees. The specific fees and their amounts may vary depending on the agency’s policies and the services provided. Clear communication with the travel agency is essential to understanding the fees and services before making any reservations.

Travel agencies play a vital role in helping travelers plan and arrange their trips. While their services are valuable, it is important for travelers to be aware of the various fees that may be associated with working with a travel agency. Understanding these fees upfront allows travelers to budget appropriately and make informed decisions.

In this article, we explored several types of travel agency fees, including consultation fees, service fees, booking fees, cancellation or change fees, itinerary planning fees, airline ticketing fees, visa processing fees, travel insurance fees, and baggage fees. Each fee serves a specific purpose and compensates the travel agency for their time, expertise, and resources utilized during the travel planning process.

It’s important to note that not all travel agencies charge all of these fees. The specific fees imposed by an agency may vary depending on their policies, the services provided, and the individual needs of the traveler.

By understanding the different types of fees, travelers can better appreciate the value that travel agencies bring to their travel planning journey. Paying these fees can provide travelers with customized itineraries, time-saving assistance, access to exclusive deals, and peace of mind through additional protection and support.

Before engaging with a travel agency, travelers should inquire about the fees associated with their desired services and clarify the services included in each fee. Clear communication and transparency between the traveler and the agency will ensure a positive and satisfactory experience.

Travelers should also take into account their own preferences, needs, and budget when considering the value of working with a travel agency. While there may be fees involved, the benefits gained through the expertise, convenience, and personalized services provided by travel agencies can often outweigh the costs.

In conclusion, understanding travel agency fees is essential for travelers to make informed decisions and receive the best value for their money. By being aware of the fees and services offered by travel agencies, travelers can enjoy a seamless and stress-free travel planning experience, knowing that their needs are taken care of by professionals in the industry.

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Visa Fees At A Glance

Consulate Fees are applicable to US citizens only

Please note that in addition to the visa fee applicants are required to pay the Russia Visa Application Centre Service Charge of 38 USD including VAT) for each visa application.

*Regular Processing Time is 20 Calendar Days from the day the documents are submitted to the Russian Consulate for review.

**Expedited Processing Time is 3 Business Days from the day the documents are submitted to the Russian Consulate for review.

**Single Entry, Double Entry, 3 Year Multiple-Entry Visas can be expedited only under Emergency circumstances at the discretion of the Consulate.Entry,Double Entry.

Please Note !

Consular fees and processing times for foreign nationals and stateless persons are determined by the Consulates of the Russian Federation.

In the case of outright denial of your application by the Russian Consulate, the Consular Fee and the Processing Fee's are non-refundable.

Lack of staffing causes a missed flight and a mountain of fees

Catriona garry misses her flight from edinburgh to boston because there’s only one ticket agent at the airport. can she get $1,200 in rebooking fees refunded.

Q. I missed my flight from Edinburgh to Dublin because of Aer Lingus’s lack of staffing. There was just one member of its Edinburgh Airport staff to check in passengers for all flights that day. This lack of personnel resulted in me and more than 20 other passengers waiting over 3 hours in line to check in. We all missed our flight because of this, and I also missed my connecting flight to Boston.

Aer Lingus wrongly charged me to rebook my flights and get home. A representative told me that I could get a refund by submitting an online claim. I have been contacting Aer Lingus for the past six months, and I am still not getting anywhere with their customer service. I also emailed their CEO and was just passed to another customer service rep who takes weeks in between correspondence to email.

Can you help me get the $1,200 in rebooking fees refunded?

CATRIONA GARRY, Norwood

A. Aer Lingus should have had more than one employee at the airport to check you in. But it didn’t, and as I reviewed the paper trail of correspondence between you and Aer Lingus, it’s clear what happened. Your departure was scheduled during the busy summer travel season, when airports are crowded and flights run at full capacity. And it looks like the sole employee who checked you in worked for a third party called Swissport, not Aer Lingus.

And there was another complicating factor: The first leg of your ticket was not on Aer Lingus but on Emerald Airlines, a code-share partner. According to Aer Lingus, you didn’t have a connecting flight to Boston on your itinerary, but it’s unclear how that could have happened.

You missed your flight to Dublin because of the slow line caused by a confluence of events. But when you didn’t make it to Dublin for your return flight to Boston, Aer Lingus considered you a “no show” and canceled your reservation. (All airlines do this, so it’s not just an Aer Lingus policy.)

When you applied for a refund, you received a form letter from Aer Lingus that reminded you to show up for your Emerald Airlines flight on time:

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“Our recommendation is that all guests arrive at the airport 2 to 2½ hours in advance of departure for flights within Europe and 3 to 3½ hours in advance of departure for flights to/from North America, regardless of whether you have checked in online or via mobile,” the letter said.

Obviously, Aer Lingus hadn’t read your account. You were waiting in a 3½-hour line, so you had hours to spare at Edinburgh Airport.

You did a great job of keeping a paper trail and eventually appealing to the CEO of Aer Lingus. It felt like Aer Lingus was trying to wear you down with form responses and empty promises. The airline relied on a third party to provide adequate staffing in Edinburgh, but this third party didn’t meet its obligations. So, Aer Lingus is still responsible, even if you’re flying on Emerald Airlines.

The takeaway? If you’re making a connection, be sure that your itinerary is connected by having the same reservation number. Otherwise, if you miss your first flight, or if it’s delayed, you could be in big trouble.

If this happens again, ask the ticket agent to make a notation in your reservation that you were delayed for reasons beyond your control. This will allow another ticket agent down the line in Dublin, or wherever you’re connecting, to waive your rebooking fees. And if you’re working with a travel adviser, don’t forget to contact them. They can get you out of a situation like this without your having to pay extra fees.

I contacted Aer Lingus on your behalf. After a few weeks, you got some good news. “Aer Lingus has finally refunded me the rebooking fees almost seven months after my trip,” you said. “I really appreciate your assistance.”

Christopher Elliott is the founder of Elliott Advocacy ( elliottadvocacy.org ), a nonprofit organization that helps consumers solve their problems. Email him at [email protected] or get help by contacting him at elliottadvocacy.org/help .

Newfoundland revamps its travel nurse program in wake of Globe investigation

People walk past the main entrance to St. Clare's Mercy Hospital in St. John's on Jan. 11, 2022. In 2022, two of the province’s health regions signed sole-sourced contracts with Canadian Health Labs (CHL), under an emergency exemption clause allowing officials to skip the regular bidding process. Paul Daly/The Canadian Press

Newfoundland has overhauled the way it hires private agency nurses, in the wake of a Globe and Mail investigation that raised questions about the costs and billing practices associated with a Toronto company that supplied out-of-province temporary nurses in Atlantic Canada.

New standards unveiled by Newfoundland and Labrador Health Services (NLHS) include preset hourly rates, tighter rules for expense claims and the abolition of meal allowances.

Details were outlined in a request for proposals NLHS posted Wednesday on MERX, the online bidding platform for government procurement contracts.

Newfoundland didn’t rely heavily on temporary nurses, also known as travel nurses, until the pandemic worsened staff shortages. As a result, in 2022, two of the province’s health regions signed sole-sourced contracts with Canadian Health Labs (CHL), under an emergency exemption clause allowing officials to skip the regular bidding process.

CHL charged up to $283.63 an hour for general registered nurses and $312.25 for specialty nurses, roughly six times what a staff nurse typically earns in the public system.

Newfoundland faces health care staffing crunch after private agency won’t release its travel nurses

Newfoundland, eager to shed dependency on expensive travel nurses, launches program for rural communities

According to bidding documents posted on MERX, Newfoundland has a standing offer to hire private agency nurses for a two-year term, with the option to extend for another two years. NLHS will pay a $110 hourly rate for registered nurses and $125 for specialty nurses.

The new fee structure also caps travel expense claims at $1,500 for an individual’s return trip. A Globe review of CHL invoices found that the company asked to be reimbursed for sums as high as $5,349 for an individual nurse’s one-way travel to Newfoundland.

Furthermore, NLHS will no longer provide per diems. The Globe investigation found that CHL invoiced Newfoundland for more than $2.2-million in daily meal allowances for its nurses while telling its workers that they had to pay for their own food. The company has not answered requests to explain the discrepancy.

In a statement, NLHS human resources vice-president Debbie Molloy said that the new standards, which also include using a list of approved agencies, will ensure provincewide consistency when contracting private health care staff.

The MERX post said that, while the short-term focus of the bid is hiring agency nurses, “other health care professionals could also be considered over time.”

Union leaders criticized the new standards, saying that they further cement the reliance on private providers in the public health care system.

“We have been here before. Time and time again the government tries to implement the privatization of our public services under the guise of saving money or streamlining services,” Jerry Earle, the president of the Newfoundland and Labrador Association of Public and Private Employees, whose members include 11,000 front-line health care workers said in a statement sent to The Globe.

Newfoundland’s Comptroller-General to probe whether private nursing contracts were fulfilled

Yvette Coffey, president of the Registered Nurses’ Union Newfoundland & Labrador, said the new arrangements will only benefit private agencies. “This is the wrong direction and is the exact opposite of the promise of NLHS to have a plan to phase out private agency nurses. This standardization plan that NLHS is now announcing will entrench the use of private agency nurses and erode our public health care system,” she said in a statement.

CHL’s two nursing agreements in Newfoundland expired this spring. Provincial Auditor-General Denise Hanrahan is now investigating contracts between private vendors and the province’s health sector, citing The Globe’s reporting on the CHL nursing deals.

CHL also signed three contracts in New Brunswick, which have been reviewed by the province’s Auditor-General Paul Martin. His report released in June was critical of the exorbitant fees, questionable invoices and lack of oversight associated with those arrangements.

CHL didn’t respond to a request for comment on Wednesday. The company has said in past statements that its contracts feature “competitive hourly rates,” are “fair and transparent” and reflect the “extraordinary logistical challenges” of recruiting and retaining health care workers in rural Canada

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• Layover tours in Moscow;
• Moscow cultural heritage tours, Moscow themed tours;
• Russian home hosted visits (visit to the Russian dacha);
• Russian culinary classes;
• Moscow-St.Peterburg tour package. Two Russian capitals in one week;
• Moscow-St.Petersburg educational tours for students and children;
• Russian towns of the Golden Ring (Sergiev Posad, Suzdal, Vladimir); Trips out of Moscow
• Shore excursions (Moscow/St.Petersburg)
• Russian honeymoon tours, photo walks in Moscow;
• Moscow tours for children
• Christmas time in Moscow;
• AK-47 shooting tour, tank T-34 ride, segway tour, fishing in Moscow region.
• Group Tours ( offers for travel agencies)

We are officially endorsed by Moscow Government to guide in most iconic tourist attractions of Russia’s capital such as Red Square, St. Basil’s Cathedral, museums of the Moscow Kremlin, the Tretyakov Art Gallery, etc.

We love our city and are ready to share with you our in-depth knowledge of Moscow, this old but very dynamic and amazing city. We will be glad to provide context and fun in equal measure opening up your eyes to Russian history, culture and art.

We know how to make the most of your time while you are here and will be delighted to turn your stay in Moscow into a life experience.

Why book with us?

• We love what we do.
• We highly value responsibility and individual approach.
• Our friendly booking service will help plan your itinerary according to your wishes. We are very flexible and design the tours individually for every customer.
• We are officially recognized by Moscow Government.
• Our training, qualifications, experience and personality will ensure that your visit to Moscow is a great success.

We take part in BBC series of documentaries "World's Busiest Cities"(Moscow)

Buy Tickets to the Bolshoi Theatre

Other special offers...

Interpreting and assistance at exhibitions and conferences, our garage ( vehicles+drivers), where to stay in moscow, what and where to eat in moscow, visa support, learning and discovery, our partners (trips to st.petersburg).

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