plantronics voyager 8200 factory reset

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How to Reset Plantronics Headset: A Comprehensive Step-by-Step Guide

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Reset your Plantronics headset using these easy steps.

Plantronics (formerly named Poly) headsets not only feature excellent microphones, but also promise a steady wireless connection, making them ideal for professional phone calls.

They are not, however, immune to issues like sudden disconnections or audio problems caused by various firmware bugs. Such issues can easily disrupt your job, and may even hinder you from being able to work in the first place.

Fear not! These pesky bugs can be cleared out by simply resetting your Plantronics or Poly headset. Keep reading as we describe two ways to reset your headset– via an app or manual reset. Let’s dive in!

How to Reset Plantronics Headset Using Poly Lens

How to reset plantronics headset when it won’t connect, faqs on resetting plantronics headset.

Poly Lens is a nifty software that’s all about making your life easier when it comes to using, managing, and owning Poly audio and video devices.

With Poly Lens, you can customize your devices to the way you work, whether at home or in the office. But more importantly, you can also reset your Plantronics or Poly headset to its default settings using this app.

The desktop version of Poly Lens supports a wide range of headsets, including the Savi, Voyager, Blackwire Series, and more. On the other hand, the mobile version of the app only supports the Voyager and Sync Series. That’s why we recommend the Poly Lens desktop app for this method.

To reset your Plantronics or Poly headset using Poly Lens, follow these steps:

• Connect your headset to your PC. If your headset comes with a dongle, make sure to utilize it for a more stable connection.

• Disconnect the headset from the computer, turn it off, wait a few seconds, and then reconnect it for the reset to take effect.

In some cases, you may find that your Plantronics headset won’t connect to your device. This can be a frustrating issue, especially when you need to use your headset for important calls or meetings.

Moreover, the solution explained above requires the headset to be connected to the source device with the app. So, if the headset won’t connect, you can’t reset your Plantronics or Poly headset using the app.

In this case, you’ll have to reset your headset manually. Here’s how:

What does resetting the Plantronics or Poly headset do?

When you reset a Plantronics or Poly headset, it means you’re putting the settings back to how they were when the device was originally made. This removes all temporary bugs in the software or improper settings that may be causing some issues.

So, if your Plantronics or Poly headsets are giving you trouble, you can fix software bugs by resetting them. This includes connection, audio, controls, software and setup issues.

However, resetting your headphones will clear out their memory, so your list of previously connected devices will be removed. You’ll have to pair your headphones to your devices again after reset, as if you’re doing it for the first time.

What to do when the Plantronics headset won’t reset?

When your Plantronics or Poly headset won’t reset, it can either be a firmware or hardware issue. For this, you can either update the firmware, force restart the headset, or contact Poly support. Let’s go through each of them below:

Update the Plantronics headset firmware

Force restart your headset, contact poly support.

When the headset’s software is out of date, it may cause compatibility issues, software glitches, and unresponsive behavior. Sometimes, this can also prevent your headset from resetting properly.

You can use the Poly Lens desktop app to update your headset by following these steps:

• Connect your headset to your PC.
• Open the Poly Lens app.

• When the update is done, disconnect the headset from your computer and turn it off. To cover all bases, also restart your computer.
• Once done, reconnect your headset and see if the problem is fixed.

The previous solution also requires your headset to connect. So, if that’s not possible, you can try force restarting the headset. Here’s how:

If none of the solutions above work for your headset, it might be a hardware issue or a manufacturer defect. In this case, it’s best to contact Poly Support to get some advice from an expert.

You can do this by visiting the official Poly Support website and going to the Support section. In addition to Poly’s website, you can also call Poly’s US helpline at the following number: 1-800-544-4660.

By now, you should be able to reset your Plantronics or Poly headset and enjoy a seamless audio experience for your work calls, or music listening sessions.

And, if any of the issues pop up again, you now know how to easily reset the headset to get the most out of your devices. Have you tried our tips on how to reset Plantronics or Poly headsets? Do you think we forgot something or said something you don’t agree with? Leave a comment below!

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Related articles.

• Poly Manuals
• Voyager 8200 UC
• User manual

Poly Voyager 8200 UC User Manual

• User manual (16 pages)
• page of 16 Go / 16

Table of Contents

• Troubleshooting
• USB Bluetooth Adapter
• Connect to PC
• Configure USB Adapter
• Pair to Mobile Device
• Pair USB Adapter Again
• NFC Pairing
• Update Your Poly Device
• Power On/Off
• Make/Take/End Calls
• Interact with Microsoft Softphone
• Play/Pause Music
• Track Selection
• Voice Control
• Use Sensors

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Summary of Contents for Poly Voyager 8200 UC

• Page 1 Voyager 8200 UC Bluetooth stereo headset User Guide...

Page 2: Table Of Contents

Page 3: headset overview, page 4: usb bluetooth adapter, page 5: connect and pair, page 6: pair mode, page 7: nfc pairing, page 8: fit, page 9: load software, page 10: the basics, page 11: interact with microsoft softphone.

• Page 12 Your headphones have up to 24 hours of listening time.

Page 13: More Features

Page 14: troubleshooting.

• Page 15 On my Mac, if I'm listening to streaming This is a known issue. Turn off play/pause setting in audio and take off the headset, iTunes the sensors tab of Poly Lens App or Plantronics Hub starts playing when I put the headset for Windows/Mac.

Page 16: Support

Rename the bookmark, delete bookmark, delete from my manuals, upload manual.

Plantronics Voyager 8200 UC manual

Plantronics Voyager 8200 UC

Voyager 8200 uc, user manual.

View the manual for the Plantronics Voyager 8200 UC here, for free. This manual comes under the category headphones and has been rated by 3 people with an average of a 6.3. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager 8200 UC or do you need help?  Ask your question here

• Connect to PC
• Configure for media
• Pair to mobile device
• USB Bluetooth adapter
• Pair USB adapter again
• NFC pairing
• Load software
• Power on/off
• Adjust headset microphone volume (softphone)
• Answer a call
• Answer a second call
• Hold a call
• Switch between calls (flash)
• Call back last call
• Answer calls from a second device
• Mute/unmute
• Play/pause music
• Track selection
• Voice control
• Voice alerts list
• Reset Sensors
• Change headset settings
• Caller Announcement (mobile phone only)
• Headset recovery
• Troubleshooting

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

Do you have any tips on why the blue light on my Plantronics Voyager headphones keeps flashing constantly? I can't turn it off and it seems like the headset's battery life is getting shortened because of that flashing blue light. I read somewhere that it could be a sign of an ongoing call. But I don't have any calls in progress. That light keeps flashing even if the headset is turned off.

Plantronics Voyager 8200 UC specifications

Below you will find the product specifications and the manual specifications of the Plantronics Voyager 8200 UC.

The Plantronics Voyager 8200 UC is a high-quality wireless headphone designed for professional use. With a weight of 289 grams, this headphone is not too heavy and can be worn comfortably for extended periods. The product comes with two detachable cables, one 3.5mm audio cable, and the other USB for easy connectivity. The headphone features LED indicators that show the battery level and connectivity status. It uses Bluetooth 4.1 technology with the A2DP, AVRCP, HFP, and HSP profiles, enabling seamless connectivity with multiple devices. The rechargeable battery provides up to 24 hours of talk time and 20 hours of continuous audio playback time. A carrying case is also included for easy storage and portability. The wireless range of the Plantronics Voyager 8200 UC headphone is 30 meters, allowing for better flexibility when moving around. It features Digital Signal Processing (DSP), which ensures crystal clear audio quality. This headphone utilizes active noise-canceling technology, which reduces background noise in busy environments. It uses a USB charging source, which is convenient and readily available. In conclusion, the Plantronics Voyager 8200 UC headphone is a high-quality wireless headphone that provides excellent sound quality and noise reduction features. Its design allows for comfortable use over extended periods and is easy to transport. It is an ideal choice for business professionals who require a reliable and durable headphone for work.

Weight & dimensions

Packaging content, performance, ports & interfaces, other features, logistics data, questions & answers.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager 8200 UC below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

What is the weight of the Plantronics Voyager 8200 UC?

The Plantronics Voyager 8200 UC has a weight of 289 g.

How long does it take to charge the battery of the Plantronics Voyager 8200 UC?

It takes 3 h to charge the battery of the Plantronics Voyager 8200 UC.

Is the manual of the Plantronics Voyager 8200 UC available in English?

Yes, the manual of the Plantronics Voyager 8200 UC is available in English .

Is your question not listed? Ask your question here

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Plantronics Voyager 8200 UC manual

Plantronics Voyager 8200 UC

Voyager 8200 uc.

View the manual for the Plantronics Voyager 8200 UC here, for free. This manual comes under the category headphones and has been rated by 3 people with an average of a 6.3. This manual is available in the following languages: English. Do you have a question about the Plantronics Voyager 8200 UC or do you need help?  Ask your question here

• Connect to PC
• Configure for media
• Pair to mobile device
• USB Bluetooth adapter
• Pair USB adapter again
• NFC pairing
• Load software
• Power on/off
• Adjust headset microphone volume (softphone)
• Answer a call
• Answer a second call
• Hold a call
• Switch between calls (flash)
• Call back last call
• Answer calls from a second device
• Mute/unmute
• Play/pause music
• Track selection
• Voice control
• Voice alerts list
• Reset Sensors
• Change headset settings
• Caller Announcement (mobile phone only)
• Headset recovery
• Troubleshooting

Do you have a question about the Plantronics and is the answer not in the manual?

• Receive updates on solutions
• Get answers to your question

Question and answer

Do you have any tips on why the blue light on my Plantronics Voyager headphones keeps blinking? I can't turn it off and it seems like the battery level of the headphones has decreased because of that blinking light. I read somewhere that it would indicate an ongoing phone call. But I don't have any ongoing calls. That light keeps blinking even when the headphones are turned off.

Does the Voyager 8200 UC support microphone line out connection? (can i use a cable to connect to a device to use the microphone?)

My Plantronics B8200 is not charging. Is there a battery replacement procedure I can use ?

how do i check for updates of firmware on my plantronics voyager 8200?

Plantronics Voyager 8200 UC specifications

Below you will find the product specifications and the manual specifications of the Plantronics Voyager 8200 UC.

The Plantronics Voyager 8200 UC is a wireless headphone that weighs 289 grams, making it lightweight and comfortable to wear for extended periods. It includes audio cables (3.5mm) and a USB cable for versatile connectivity options. With a talk time of 24 hours and a continuous audio playback time of 20 hours, it offers long-lasting usage before requiring a recharge. LED indicators are present to provide convenient battery status information. Equipped with Bluetooth version 4.1, the Voyager 8200 UC supports various Bluetooth profiles such as A2DP, AVRCP, HFP, and HSP, allowing seamless connectivity with compatible devices. Its wireless range of 30 meters ensures freedom of movement without the need for a direct connection. Featuring active noise-canceling technology, the headphones provide an immersive audio experience by reducing unwanted background noise. The built-in digital signal processing (DSP) further enhances sound quality, ensuring clear and crisp audio reproduction. The Voyager 8200 UC comes with a carrying case for easy storage and transportation, ensuring protection when not in use. The rechargeable battery can be conveniently charged via USB, eliminating the need for additional power sources. Its durable construction and premium materials ensure long-lasting performance and reliability. Overall, the Plantronics Voyager 8200 UC offers a lightweight and versatile wireless headphone solution with a long battery life, advanced noise-canceling capabilities, and convenient connectivity options. It is designed to provide a high-quality audio experience for various applications, making it suitable for both professional and personal use.

Weight & dimensions

Packaging content, performance, ports & interfaces, other features, logistics data, frequently asked questions.

Can't find the answer to your question in the manual? You may find the answer to your question in the FAQs about the Plantronics Voyager 8200 UC below.

When is my volume too loud?

A volume above 80 decibels can be harmful to hearing. When the volume exceeds 120 decibels, direct damage can even occur. The chance of hearing damage depends on the listening frequency and duration.

Can I make hands-free calls with my headphone?

The newer headphones generally have a small microphone built in which allows for calling.

What is noise cancelling?

Noise cancelling ensures that ambient noise is reduced.

What is bluetooth?

Bluetooth is a way of exchanging data wirelessly between electronic devices via radio waves. The distance between the two devices that exchange data can in most cases be no more than ten metres.

What is the weight of the Plantronics Voyager 8200 UC?

The Plantronics Voyager 8200 UC has a weight of 289 g.

How long does it take to charge the battery of the Plantronics Voyager 8200 UC?

It takes 3 h to charge the battery of the Plantronics Voyager 8200 UC.

How do I pair my Plantronics Voyager 8200 UC headphones with my device?

To pair your headphones, simply put them in pairing mode by pressing and holding the power button until the LED light starts flashing red and blue. Then, go to the Bluetooth settings on your device, select the headphones from the available devices list, and click on "Pair" or "Connect."

Can I adjust the active noise cancellation (ANC) level on my Plantronics Voyager 8200 UC headphones?

Absolutely! You can adjust the ANC level by using the "Open Mic" button on the headphones. Press it once to toggle between high and low ANC levels to suit your preference and surroundings.

How can I control the volume on my headphones?

Controlling the volume is quite straightforward. Use the volume up (+) and volume down (-) buttons located on the right earcup of your Plantronics Voyager 8200 UC headphones to increase or decrease the audio level to your liking.

Is it possible to answer or decline calls directly from the headphones?

Certainly! To answer an incoming call, simply press the call control button located on the right earcup. To decline a call, press and hold the call control button for a few seconds until you hear a tone indicating the call has been declined.

How do I charge my Plantronics Voyager 8200 UC headphones?

Charging your headphones is simple. Connect the included USB charging cable to the USB port on the right earcup of the headphones and the other end to a power source, such as a computer or a wall adapter. The LED light will turn solid red during charging and will turn off once fully charged, which takes approximately 3 hours.

Does the Plantronics Voyager 8200 UC come with cables for audio and USB?

Yes, the Plantronics Voyager 8200 UC comes with audio (3.5mm) and USB cables. This means that the user can easily connect the headset to different devices with those cable options.

Does the Plantronics Voyager 8200 UC have LED indicators?

Yes, the Plantronics Voyager 8200 UC has LED indicators. This is helpful for the user as it provides visual feedback on the status of the headset, such as battery level or connection status.

What is the Bluetooth version of the Plantronics Voyager 8200 UC?

The Bluetooth version of the Plantronics Voyager 8200 UC is 4.1. This is a good version as it supports reliable wireless connectivity and efficient power consumption.

Does the Plantronics Voyager 8200 UC have noise canceling?

Yes, the Plantronics Voyager 8200 UC has noise canceling. This is great for the user as it helps to block out background noise and provides a better audio experience.

Is the wireless range of the Plantronics Voyager 8200 UC 30 meters?

Yes, the wireless range of the Plantronics Voyager 8200 UC is 30 meters. This is a good range as it allows the user to move around without the need to stay close to the connected device.

Is the manual of the Plantronics Voyager 8200 UC available in English?

Yes, the manual of the Plantronics Voyager 8200 UC is available in English .

Is your question not listed? Ask your question here

Related product manuals

Plantronics Voyager 6200 UC

Plantronics Voyager 5200

Plantronics Voyager 3200

Plantronics Voyager Focus UC B825

Plantronics Voyager Surround 80 UC

Plantronics Voyager PRO UC WG201

Plantronics Voyager Legend UC B235

Plantronics Voyager 855

Plantronics Voyager Legend

Plantronics Voyager 815

• General Softphone Integration SDK

Plantronics Voyager 8200-UC Stereo Bluetooth Headset Problem

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Plantronics Headset Reset: Troubleshooting And Quick Reset Guide

• How-To Guides
• Gadget Usage

Introduction

Plantronics headsets are renowned for their exceptional quality, innovative features, and ergonomic designs. These devices have become indispensable tools for professionals and tech enthusiasts, offering seamless communication and enhanced productivity. However, like any electronic device, Plantronics headsets may encounter occasional glitches or performance issues. In such instances, having a solid understanding of troubleshooting methods and quick reset procedures can be incredibly beneficial.

This article aims to provide a comprehensive guide to troubleshooting common issues with Plantronics headsets and executing a quick reset when necessary. By delving into these topics, readers will gain valuable insights into optimizing the performance of their Plantronics headsets and addressing any potential concerns effectively. Whether you're a seasoned user or a newcomer to the world of Plantronics headsets, this guide will equip you with the knowledge and confidence to tackle various challenges that may arise.

Plantronics headsets are designed to deliver exceptional audio quality, comfort, and reliability, making them ideal companions for everyday communication needs. From wireless Bluetooth headsets to versatile USB models, the diverse range of Plantronics devices caters to a wide spectrum of user preferences and requirements. Understanding the intricacies of troubleshooting and performing a quick reset can significantly extend the lifespan of these devices and ensure a seamless user experience.

As we delve into the common issues encountered with Plantronics headsets and the step-by-step troubleshooting process, you'll gain valuable insights that can empower you to address technical hiccups with confidence. Additionally, the quick reset guide will serve as a valuable resource for swiftly resolving persistent issues and restoring your Plantronics headset to optimal functionality.

With a focus on practical solutions and user-friendly instructions, this guide aims to demystify the process of addressing headset-related issues, providing readers with the tools they need to overcome challenges and maximize the potential of their Plantronics devices. Whether you rely on your Plantronics headset for professional calls, gaming, or multimedia consumption, this guide will serve as a valuable companion in your journey toward seamless headset performance.

Common Issues with Plantronics Headsets

Plantronics headsets are revered for their reliability and exceptional performance, yet users may encounter occasional issues that can disrupt their seamless experience. Understanding these common issues is crucial for effectively troubleshooting and maintaining the functionality of Plantronics headsets. Here are some prevalent challenges that users may encounter:

Audio Distortion : One of the most common issues experienced with Plantronics headsets is audio distortion. This can manifest as crackling, static, or muffled sound quality, impacting the overall audio experience during calls, gaming, or multimedia playback.

Connectivity Problems : Users may encounter difficulties in establishing and maintaining a stable connection between their Plantronics headset and the paired device. This can lead to frequent disconnections, pairing failures, or intermittent Bluetooth connectivity issues.

Microphone Malfunctions : Some users may encounter issues with the microphone functionality, such as the inability to capture clear audio, background noise interference, or microphone failure during calls or voice commands.

Charging and Battery Concerns : Plantronics headsets rely on battery power for wireless functionality, and users may face challenges related to battery life, charging failures, or irregular battery performance, impacting the overall usage and convenience of the device.

Physical Wear and Tear : Over time, wear and tear can affect the physical components of Plantronics headsets, leading to issues such as loose fittings, damaged cables, or compromised structural integrity, which can impact the overall durability and functionality of the device.

Understanding these common issues empowers users to proactively address potential concerns and explore effective troubleshooting methods. By delving into the intricacies of each issue, users can gain valuable insights into optimizing the performance of their Plantronics headsets and ensuring a seamless user experience.

Troubleshooting Steps

When encountering issues with your Plantronics headset, it's essential to approach troubleshooting systematically to identify and address the root cause of the problem. By following these comprehensive troubleshooting steps, you can effectively diagnose and resolve common issues, restoring your headset to optimal functionality.

Check Audio Source and Settings : Begin by verifying the audio source (such as a computer, smartphone , or gaming console) and ensuring that the audio output settings are configured correctly. Adjust the volume levels and audio settings to rule out any source-related issues that may impact the headset's performance.

Inspect Connectivity : If you're experiencing connectivity problems, ensure that the headset is adequately paired with the target device. Verify that Bluetooth is enabled on the device, and attempt to re-pair the headset if necessary. Additionally, check for any interference from other nearby Bluetooth devices that may disrupt the connection.

Microphone Testing : To address microphone malfunctions, conduct a microphone test using the headset's accompanying software or a relevant application. Check for any physical obstructions near the microphone and ensure that the microphone settings are properly configured on the connected device.

Battery and Charging Verification : If you're encountering battery-related issues, such as irregular charging or shortened battery life, inspect the charging cable, power adapter, and charging port for any damage or debris. Verify that the headset is charging properly and consider performing a full recharge cycle to recalibrate the battery.

Software Updates and Firmware : Ensure that the headset's firmware and accompanying software are up to date. Check for available updates on the manufacturer's website or through the proprietary software application, as firmware updates often include bug fixes and performance enhancements.

Physical Inspection : Examine the physical components of the headset for signs of wear and tear. Check the integrity of the cables, ear cushions, and adjustable components, ensuring that the headset is free from physical damage that may impact its functionality.

Reset and Reboot : If the issues persist, consider performing a soft reset or rebooting the headset according to the manufacturer's guidelines. This can help clear temporary glitches and restore the headset to a stable state.

By diligently following these troubleshooting steps, users can effectively address a wide range of issues that may arise with their Plantronics headsets. Whether it's audio distortion, connectivity problems, microphone malfunctions, or battery concerns, a systematic approach to troubleshooting can lead to successful resolution and an enhanced user experience.

Quick Reset Guide

Performing a quick reset on your Plantronics headset can be a highly effective solution for addressing persistent issues and restoring optimal functionality. Whether you're encountering connectivity problems, audio distortion, or performance glitches, executing a quick reset can help clear temporary inconsistencies and recalibrate the headset's internal components. Here's a step-by-step guide to performing a quick reset on your Plantronics headset:

Power Off : Begin by ensuring that your Plantronics headset is powered off. If the device is currently in use, power it down completely to initiate the reset process.

Disconnect from Power Source : If your Plantronics headset is battery-powered or features a rechargeable battery, disconnect it from the power source. This includes unplugging the charging cable or removing the battery, depending on the specific model of your headset.

Reset Button or Sequence : Many Plantronics headsets feature a dedicated reset button or a specific reset sequence. Consult the user manual or the manufacturer's website to identify the reset mechanism for your particular headset model. Press and hold the reset button or follow the prescribed sequence to initiate the reset process.

Hold for Duration : Depending on the model, you may need to hold the reset button for a specific duration, typically ranging from 10 to 30 seconds. Ensure that you maintain the required duration to facilitate a complete reset.

Indicator Lights or Audio Cues : During the reset process, pay attention to any indicator lights or audio cues emitted by the headset. These signals may indicate that the reset is in progress or that the device is returning to its default state.

Reconnect and Test : Once the reset is complete, reconnect the headset to the power source or turn it on according to the manufacturer's instructions. Verify that the headset is functioning properly and test its performance by engaging in a call, playing audio, or using any relevant features.

By following this quick reset guide, users can effectively address persistent issues with their Plantronics headsets and restore them to optimal functionality. Whether it's a Bluetooth headset, wireless gaming headset , or a versatile USB model, executing a quick reset can often serve as a swift and reliable troubleshooting method, ensuring a seamless user experience.

This quick reset guide empowers users to take proactive steps in resolving headset-related concerns, providing a valuable resource for maintaining the performance and reliability of their Plantronics devices.

In conclusion, troubleshooting and performing a quick reset on Plantronics headsets are essential skills that empower users to overcome common technical challenges and maintain the optimal performance of these innovative devices. By addressing prevalent issues such as audio distortion, connectivity problems, microphone malfunctions, battery concerns, and physical wear and tear, users can proactively enhance their headset experience and extend the longevity of their Plantronics devices.

The comprehensive troubleshooting steps outlined in this guide provide users with a systematic approach to diagnosing and resolving issues, ensuring that audio quality, connectivity, microphone functionality, battery performance, and physical integrity are effectively addressed. By following these steps, users can navigate through potential setbacks with confidence, leveraging their understanding of the troubleshooting process to optimize their Plantronics headset's performance.

Furthermore, the quick reset guide serves as a valuable resource for swiftly addressing persistent issues and restoring the headset to its default state. Whether it's a Bluetooth headset, wireless gaming headset , or a versatile USB model, executing a quick reset can often serve as a reliable troubleshooting method, clearing temporary inconsistencies and recalibrating the internal components of the headset.

As technology continues to evolve, Plantronics remains at the forefront of delivering cutting-edge audio solutions, and users' ability to troubleshoot and perform quick resets ensures that they can derive maximum value from their Plantronics headsets. Whether utilizing these devices for professional calls, immersive gaming experiences, or multimedia consumption, the knowledge and skills gained from this guide empower users to navigate technical challenges effectively, enhancing their overall user experience.

In essence, the ability to troubleshoot and perform quick resets on Plantronics headsets is a testament to users' proactive approach in maintaining the functionality and reliability of their devices. By integrating these practices into their routine, users can enjoy uninterrupted communication, immersive audio experiences, and seamless connectivity, reaffirming the indispensable role of Plantronics headsets in their daily lives.

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• Thread starter wanheda
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Hello, This is my first post here, so I don't know if I am not sure I am posting in the right place, if not, I am sorry. First and foremost, thank you for having me here. I bought a Plantronics Voyager 8200-UC Stereo Bluetooth Headset (privately). I bought it because I was told that it can connect to two devices at the same time, for example, PC and Android Phone. For the first two months, everything worked perfectly fine, headset connect to both devices automatically after pairing and phone calls and media worked perfect in both Computer and Phone. Then a strange problem started to occurr. I lost the abbility to hear media on the phone. Phone calls continued to work perfectly, but no sound on the phone (music, whasapp voice messages, etc). In the PC there was sound. I started to investigate and discovered that if I use the headset on the phone only, I had sound on calls AND media. But whenever the computer was in range or on, no media sound on the phone. Calls still worked as usual. I contacted your support and spent a month trying to debug the issue with one of your support engineers, Armando, who was very patient and kind. Things we tried: 1 - Factory reset - didn't work. 2 - Firmware update - it already had the latest version. 3 - Completely deplete the headset battery, refill and reconnect again. Didn't work. 4 - Unpair the headset from the phone and computer. Then, repair it, BUT, making sure I pair the phone BEFORE I pair the PC. Did that, it didn't work. 5 - For a short while, if someone called me on the phone and I answered with the headset, for some reason a few minutes after the phone call was over, I had media back on the phone, together with the PC. It would last for about 10 mins and then gone again. 6 - I went to the phone settings to make sure media was on for bluetooth - it was. 7 - I tried it with a different computer and a different phone, same problem. 8 - When the bluetooth is connected on both phone and pc and I try to hear media on the phone, not only I don't hear anything on the headset, I don't hear anything from the phone itself either! It is like the phone is mute! Meaning - the sound is going *somewhere* - but where??? This headset cost me a lot of money and I bought it out of my own pocket to have the best of the best. The conclusion that the Support person got is that I have a faulty headset and I should send it back and ask for a replacement. Problem is, I bought it from Amazon USA and I live in a different country. Sending it back and then back to me again would cost me as much as buying a new headset. So I am writing here as my last resort, to see if anyone has any ideas. This headset is invaluable to my daily life and this issue is a serious problem for me. Please let me know if you can help. Kind regards and thanks in advance.  

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How to Reset Your Plantronics Voyager Legend: A Step-by-Step Guide

The Plantronics Voyager Legend is a popular Bluetooth headset that offers excellent call quality and comfort. However, like any electronic device, there may come a time when you need to reset it. Whether you’re experiencing connectivity issues or want to start fresh with your headset, this step-by-step guide will walk you through the process of resetting your Plantronics Voyager Legend, ensuring that you can enjoy its full functionality once again.

Table of Contents

Understanding The Importance Of Resetting Your Plantronics Voyager Legend

Resetting your Plantronics Voyager Legend can be a crucial step in resolving various issues and optimizing its performance. Over time, electronic devices may encounter problems such as freezing, connectivity issues, or software glitches. Resetting your Voyager Legend allows you to troubleshoot and resolve these issues effectively.

By resetting your device, you essentially restore it to its default settings, clearing any temporary data or lingering software problems. This can often provide a fresh start, as it eliminates potential conflicts or misconfigurations that may be causing issues.

Additionally, a reset can help free up memory and improve the overall speed and responsiveness of your Voyager Legend. This can greatly enhance your experience, ensuring smoother calls and better audio quality.

However, it’s important to note that resetting your Voyager Legend will also erase any personalized settings or paired Bluetooth devices. Therefore, it is advisable to make note of your settings and re-pair any necessary devices after performing a reset.

By understanding the importance of resetting your Plantronics Voyager Legend, you are better equipped to troubleshoot and maintain your device effectively.

Step 1: Powering Off Your Plantronics Voyager Legend

When it comes to resetting your Plantronics Voyager Legend, the first step is to power off your device. This is an important step as it allows your headset to fully reset and start fresh. To power off your Voyager Legend, simply locate the power switch on the side of the device and slide it down until you hear a click.

By turning off your headset, you are giving it a chance to clear any temporary settings or configurations that may be causing issues. It also helps to ensure that the reset process is successful.

It is worth noting that if your headset is frozen or unresponsive, you may not be able to power it off using the power switch. In this case, you can try performing a soft reset by holding down the call control button and the volume up button at the same time. This will force the headset to power off and can help resolve minor issues.

Step 2: Locating The Reset Button On Your Device

The reset button is an essential component of the Plantronics Voyager Legend that allows you to restore the device to its factory settings. Before proceeding with the reset, it is crucial to locate this button on your device.

To find the reset button, turn your Voyager Legend around and look for a small pinhole near the charging port. This pinhole houses the reset button, which is typically recessed to prevent accidental resets.

Once you have located the reset button, it is important to handle it carefully. You can use a paperclip or a similar tool with a small, pointed end to press and hold the reset button for about 5 to 10 seconds. It is essential to apply a gentle and steady pressure without using excessive force.

By correctly locating the reset button on your Plantronics Voyager Legend, you will be prepared to proceed with the necessary reset steps. Remember to follow the instructions carefully to avoid any damage to your device and ensure a successful reset process.

Step 3: Resetting Your Voyager Legend Using The Reset Button

Resetting your Plantronics Voyager Legend using the reset button is a simple and effective way to resolve any software issues or connectivity problems you may be experiencing. Following these steps will ensure a successful reset:

1. Locate the reset button: The reset button on the Voyager Legend is located behind the earpiece, next to the charging port. You will need to remove the earpiece from your ear to access it.

2. Press and hold the reset button: Using a pin or small object, press and hold the reset button for about 10 seconds. You should see the LED indicators flash red/blue, indicating that the reset process has begun.

3. Release the reset button: After the LED indicators flash, release the reset button. The Voyager Legend will then power off and reset all settings to their default values.

4. Power on the headset: Turn on your Voyager Legend by pressing the power button for a few seconds until the LED indicators turn on.

By following these steps, you can effectively reset your Plantronics Voyager Legend and start fresh, resolving any issues you may be facing. Remember to consult the user manual or contact Plantronics support if you encounter any difficulties during the reset process.

Step 4: Performing A Soft Reset For Basic Troubleshooting

A soft reset can often resolve minor issues that may be affecting the performance of your Plantronics Voyager Legend. This step is ideal for basic troubleshooting before proceeding to more advanced solutions. To perform a soft reset, follow these simple steps:

1. Ensure your Voyager Legend is turned on and in idle mode. 2. Press and hold the power button for about 10 seconds until the LED indicator turns red. 3. Release the power button and wait for the headset to power off. 4. Power on the device again and check if the issues have been resolved.

A soft reset can help resolve problems such as connectivity issues, distorted audio, or unresponsive controls. It clears temporary memory and restarts the device, essentially giving it a fresh start. However, if the problems persist, you may need to perform a factory reset as the next troubleshooting step.

Remember, a soft reset should be attempted first as it is a less intrusive method compared to a factory reset. It is worth trying before attempting more complex troubleshooting methods.

Step 5: Performing A Factory Reset For Advanced Troubleshooting

Performing a factory reset on your Plantronics Voyager Legend can help resolve more complex issues that a soft reset might not fix. This step is useful if you are experiencing persistent connectivity problems, audio distortions, or software glitches.

To perform a factory reset:

1. Make sure your Voyager Legend is powered on. 2. Press and hold the power button and the volume up button simultaneously for 5 seconds. The LED indicators will flash red and blue. 3. Release the buttons, and then quickly press and hold the volume up button again for another 5 seconds. The LED indicators will flash purple, indicating that the factory reset process has started. 4. Wait for the LED indicators to stop flashing. This indicates that the factory reset is complete. 5. Turn off your Voyager Legend, and then turn it back on to complete the reset.

Keep in mind that performing a factory reset will erase all stored settings and paired devices on your Plantronics Voyager Legend. You will need to set it up again as if it were a new device.

Troubleshooting Common Issues After Resetting Your Voyager Legend

After resetting your Plantronics Voyager Legend, you may encounter some common issues that can be easily resolved. This section provides troubleshooting tips to help you overcome these problems.

1. Connectivity Problems: If you experience connectivity issues after a reset, try repairing your Voyager Legend with your device. Ensure Bluetooth is enabled and remove any interference like other Bluetooth devices or Wi-Fi routers.

2. Audio Distortion or Poor Sound Quality: If you notice distorted or poor sound quality, make sure the headset is properly fitted in your ear. Adjust the volume and check if the problem persists with different devices. Also, try cleaning the speaker grills as dirt or debris can affect sound quality.

3. Battery Drains Quickly: If the battery of your Voyager Legend drains quickly even after a reset, it may indicate a faulty battery. Contact Plantronics customer support for assistance or consider replacing the battery.

4. Inconsistent Voice Commands: If voice commands are not consistently recognized by your headset, ensure that you are speaking clearly and at an appropriate volume. You can also update the firmware of your Voyager Legend to improve voice command recognition.

Remember to consult the user manual or contact Plantronics customer support if the issues persist. Troubleshooting steps may vary depending on the specific problem you encounter.

Tips And Recommendations For Maintaining Your Plantronics Voyager Legend

Maintaining your Plantronics Voyager Legend is essential to ensure optimal performance and longevity of the device. Here are some tips and recommendations to help you take care of your headset:

1. Clean your headset regularly: Use a soft cloth to wipe away any dust or debris on the device. Avoid using harsh chemicals or abrasive materials that could damage the headset.

2. Store it in a safe place: When not in use, store your Voyager Legend in a protective case or pouch to prevent it from getting scratched or damaged. Avoid leaving it in extreme temperatures or exposing it to moisture.

3. Keep the firmware updated: Periodically check for firmware updates on the Plantronics website and install them as they become available. This will ensure that your headset has the latest features and bug fixes.

4. Avoid excessive force: Be gentle when handling your Voyager Legend to prevent any unnecessary stress on the device. Avoid pulling or tugging on the cables and buttons.

5. Protect it from water damage: While the Voyager Legend is water-resistant, it is not completely waterproof. Avoid submerging it in water or exposing it to excessive moisture, as this can damage the internal components.

By following these tips and recommendations, you can keep your Plantronics Voyager Legend in excellent condition and enjoy reliable performance for years to come.

Frequently Asked Questions

Faq 1: how do i reset my plantronics voyager legend headset.

To reset your Plantronics Voyager Legend headset, follow these steps: 1. Turn off the headset by pressing and holding the power button until you hear “power off” or see the LED indicator turn off. 2. Press and hold the power button and the volume-up button at the same time for about 5 seconds, until the LED indicator flashes blue and red.

FAQ 2: Will resetting my Voyager Legend headset delete all saved settings?

No, resetting your Plantronics Voyager Legend headset will not delete any saved settings. It will only reset the headset’s connection and pairing information, allowing you to reconnect it to your devices.

FAQ 3: Why should I reset my Voyager Legend headset?

Resetting your Plantronics Voyager Legend headset can help resolve certain connectivity or pairing issues you may be experiencing. It clears the current connection and allows you to establish a fresh connection with your devices. If you’re having trouble with Bluetooth connectivity or your headset is not pairing correctly, resetting may solve the problem.

The Conclusion

In conclusion, resetting your Plantronics Voyager Legend is a simple and straightforward process that can help resolve any issues you may be experiencing with the device. By following the step-by-step guide provided, you can easily reset your headset and restore it to its default settings, ensuring optimal performance. Whether you are dealing with connectivity issues or other problems, this guide serves as a handy resource to help you troubleshoot and reset your Plantronics Voyager Legend.

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How to reset the Plantronics Voyager Legend

Updated on Apr 19, 2024 4 Comments

Disclaimer: We do not sell this product, so we do not have much information on it outside the scope of this article. You can find it on Amazon here .

Plantronics Voyager Reset:

• Turn your headset off. The on/off button is the slide switch on the back of the headset just above the charging contacts.
• Press and hold the Answer Call, Voice Recognition, and Volume Down buttons together for 3 seconds:

Your Voyager should be reset and ready to work with your Bluetooth devices.

March 14, 2024

Casca platronics Voyager nu se mai asociază cu Motorola Edge 40 pro.la inceput sa asociat acum nu o mai găsește..ce pot face? ——— Headset Answers replied: We don’t currently carry the Plantronics Voyager Legend headset. If it’s not working with your Motorola phone, we’d recommend reaching out to Plantronics directly. They’re at 1-800-544-4660. Hopefully, they can get you back up and running!

February 13, 2024

My PT legend is connected to my crashed phone and won’t let me pair with my new phone ——— Headset Answers replied: We don’t carry the Plantronics Legend, so we’re not quite sure how you’d get it to unpair from an old phone and pair to a new one if these steps aren’t working for you. We’d recommend giving Plantronics a call for further help on your headset. They’re at 1-800-544-4660.

February 05, 2024

i ve had the voyager legend for 1 month and it has stopped charging.. ive tried resetting it by holding the three buttons down for 3 seconds and still no charging ,, i downloaded the hub and it says no device is connected,,, what is the next step that i should do? ——— Headset Answers replied: We no longer carry the Plantronics Voyager series, so, if your headset is having trouble after only 1 month, we’d recommend reaching out to Plantronics directly to check on the warranty. They can be reached at 1-800-544-4660.

May 01, 2023

My voyger legend is not charging up to more than 5 hrs. ——— Headset Answers replied: The Voyager battery is not replaceable and does degrade over time. I would recommend reaching out to wherever you purchased it from and inquiring about a warranty from them. Most Plantronics units come with a 1 year warranty and if it is within that period you may be able to get a replacement.

What is Headset Answers?

This is the internal support database for Headsets.com . We manufacture and sell office headsets in North America. With over 25 years' experience in the business, we know headsets.

Please use our support database for free headset support, whether you’re a Customer of ours (or not). If you have problems, suggestions, or unanswered questions, please email us at [email protected] (compliments also welcomed 😀)

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Plantronics (Poly) Voyager 5200 Reset

If your Plantronics Voyager 5200 headset stopped working properly, there's two troubleshooting solutions you can try.

For other helpful guides visit the Plantronics Voyager 5200 resource center

Voyager 5200 Reset

1. Unpair the Voyager 5200 headset from your cell phone

2. Power off your cell phone

3. Power on your cell phone

4. Re-pair the Voyager 5200 headset to your cell phone

5. Test the headset to see if that helped. If not follow the Voyager 5200 firmware update.

Voyager 5200 Firmware Update

1. Plug your Voyager 5200 headset into the computer

2. Download the Plantronics Hub 

3. Update the firmware in your Voyager 5200 by clicking in the Plantronics Hub "Notifications" then either hit update or "check for updates"

How to update your Plantronics headset using the Plantronics Hub

Is your Voyager 5200 no longer working after the troubleshooting steps below?

Consider ordering a replacement headset that many customers are now switching to.   Learn more here.

If neither of these troubleshooting steps help your Voyager 5200 headset get back to working right, most likely the headset is defective. If you've had your headset over a year, then you will be past the 1 year warranty period and need to purchase a new headset. If it's been under a year, visit Plantronics warranty service to request a replacement. 

If your Voyager 5200 headset was ordered from us, contact us today and we will have a replacement expedited. 

For more troubleshooting tips, visit the Plantroncs Voyager 5200 troubleshooting guide  

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