miniple travel agents in the uk

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Meet the miniples re-energising britain’s ailing high streets.

Despite low consumer confidence and Brexit, independent agencies are re-energising Britain’s lacklustre high streets. James Chapple reports.

They’re small but perfectly formed: travel’s miniples are booming, and they’re proving one of the sector’s most resilient elements.

While times are tough amid the ongoing Brexit malaise, three independent agency chain leaders have told TTG there has never been a better time or chance to make a success of bricks and mortar.

For all the warnings the internet would sound the death knell for the high street, conscientious and community-focused agencies – aided by government rate reliefs, bargain property and major players like Thomas Cook hitting the headlines for the wrong reasons – are continuing to thrive.

The growth of the miniple – widely accepted as travel agencies with five to 50 branches – is none more evident than in south Wales and along the Welsh border, where a slew of new openings has made travel agencies a focal point of depleted high streets.

It is Don Bircham, managing director of Hays Travel North West, who perhaps summarises this new-found optimism most succinctly. “We can now compete with the multiples – we don’t have to hide around the corner from them any more, we’re right in the mix with Cook and Tui.”

Hays Travel North West started life 20 years ago in Mold, north Wales, as Just Go Travel. However, it was after a 10-year spell as a Tui franchise that Hays Travel founder John Hays invested, giving Bircham fresh impetus to more than double the size of his business over the past four years with the Hays brand above the door.

Bircham is confident of hitting the 40-store mark by the end of the year – new branches in Northwich and Oldham are ready to go as the business expands into Lancashire and Greater Manchester, while the Hays name will soon arrive in Shrewsbury. Two or three more openings are “in the pipeline” as well, reveals Bircham.

“The demise of the high street has provided an opportunity for us,” he explains. “Those units that five years ago were going for £50,000 [annual rent] can now be secured for £30,000. This has made a huge difference. There are now good, primary sites available in our town centres.”

One key factor for Bircham is the government’s two-year (2019/20 and 2020/21) business rate relief scheme for units with a rateable value of less then £51,000.

“It helps that many of these shops fall under the scheme,” he says. “The downside is there’s no security – it would be great if they could give us some certainty and extend it. It’s helping nudge some property deals over the line. It’s a big part of our development plan.”

Bircham adds businesses like Hays Travel North West have benefited from a lack of investment by multiples in small market towns and town centres.

“A lot of the activity does seem to be in Wales, the North West and the Midlands,” he muses. “I don’t know why. I don’t think it’s one particular issue, it’s numerous things that have come at the same time.”

“We can now compete with the multiples – we’re right in the mix with Cook and Tui”

Mark Johnson, operations director at Polka Dot Travel, echoes Bircham’s sentiments, particularly on rate relief. “We’ve been able to go into towns with big catchment areas we may not have looked at,” he tells TTG .

Polka Dot sprang up in Shropshire six years ago and has quickly grown to 14 stores. Four more – Mold, Lichfield, Cannock and Leek – will open shortly, and Johnson reveals the business is in talks over another two or three.

“I’d expect us to have them open by Christmas so we’ll go into January with 20,” he says. “We’re targeting 30 by the end of 2020.”

Polka Dot expects to achieve £35 million turnover by October and grow this to £50 million by the end of October 2020.

“It’s largely organic growth, but we would definitely consider acquisitions too,” Johnson continues, remarking on Polka Dot’s rapid expansion into the Midlands, now with the support of a dedicated regional sales manager.

“It’s a huge population waiting to be served,” he says. “I think we can go in and make a real difference. We’ve got our eye on a lot of towns. We’re happy to move around. We want to build the business to 50 shops.”

From one location to 20 in less than seven years is not without its challenges, Johnson admits. “Trading is up about 8% this year. We’re outperforming the market and we’re beating our targets. But we’re definitely not walking it. It’s really tough out there.

“Brexit has definitely had an impact. People aren’t flooding through the doors so we’re having to work really hard to generate enquiries and convert them. It’s been a difficult year, so to grow this year is really encouraging.”

Making the best of tough times though, Johnson sees the current economic and political climate as another opportunity to grow.

“There are some good deals on the high street – rent and leases,” he says. “Landlords are getting rid of property and taking offers much lower than they were six or seven years ago when we started.

“The government’s rate relief has helped too. We’ve been able to negotiate some great deals in these places, and it gives you time to get established in a new location.

“Getting the right people is absolutely critical too – we will delay opening a new store until we get the right staff.”

For Miles Morgan, who started his business in 2006 and now operates 16 (soon to be 17) stores, the rise of the miniple in south Wales may well be a reaction to there being a lack of independents in the first place.

“If you wind back five years in south Wales, there was nowhere near as strong an independent agent community,” he says. “I think there was a gap for it to happen. It’s probably more a correction than anything else.”

West Wales has long been served by Travel House, which now has 20 stores, and in recent years Tailor Made Travel has rapidly expanded to nearly 20 agencies. With Hays Travel and the Co-op also operating in the area, Miles Morgan Travel has expanded into Wiltshire and the south-west; its next agency will be in Devizes, while its Yeovil store will relocate to larger premises.

“I’m a great believer in going the opposite way,” Morgan explains. “I opened my shops in 2006 when the internet was growing; everybody was going online. We’re at the point now where you can’t open a paper or go online without seeing a negative story about the high street. That presents opportunities to get locations you couldn’t have dreamt of 10 years ago.”

Like Bircham and Johnson, Morgan hails the government’s rate reliefs, but stresses his business has always sought to set itself apart from other agencies. “When I was a high street agent working on the counter myself, you were primarily a footfall business,” he says.

“Thankfully, we’re a destination shop. People come into town to see us. We’re not reliant on footfall any more because being a high street agent is as hard as it has ever been. I’m thankful we have appreciative customers who we attract not through price, but through service.”

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Types of Travel Agents: A Comprehensive Guide

This blog explains who a Travel Agent is, what the different Types of Travel Agents are, and how they function in the tourism industry. It also provides some examples of each type of Travel Agent and their advantages and disadvantages for Travellers.

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Thus, understanding these different Types of Travel Agents can empower Travellers to make informed decisions. Moreover, it will ensure a more personalised and stress-free Travel experience that aligns perfectly with their unique needs and preferences. So, let’s delve in to learn more! In this blog, you will learn who a Travel Agent is, the different Types of Travel Agents and their roles and responsibilities in great detail. 

Table of Contents  

1) Who is a Travel Agent? 

2) What are the different Types of Travel Agents? 

     a) Independent Travel Agents  

     b) Online Travel Agents 

     c) Visitor information centres 

     d) High street Travel Agents 

     e) Business Travel Agents 

     f) Call centre Travel Agents 

     g) Multiple Travel Agents 

     h) Miniple Travel Agents 

3) Conclusion 

Who is a Travel Agent?  

A Travel Agent is a person or a firm that arranges Travel products and services for customers. These Agents can work as intermediaries or organisers. An intermediary Travel Agent acts for another party, such as an airline, a hotel, or a tour operator. They then plan a journey or a stay for a customer in return for a price. They also offer many services or a series of services, such as transportation, accommodation, sightseeing, and activities.  

What are the different Types of Travel Agents?  

There are many Types of Travel Agents in the tourism industry, each with its own characteristics, advantages, and disadvantages. Let’s explore their different types: 

1) Independent Travel Agents  

Independent Travel Agents are self-employed or work for a small agency that is not affiliated with any larger network or organisation. They have more flexibility and autonomy in choosing their suppliers, products, and services. They can also offer more personalised and customised services to their customers, such as the following: 

1) Tailor-made itineraries 

2) Special deals 

3) Niche products 

Independent Travel Agents can operate online or offline and can specialise in a particular destination, market segment, or type of Travel. But such specialisations require possessing Specialised Travel Agents Skills . 

However, Independent Travel Agents may also face some challenges, such as limited resources, higher costs, lower commissions, and less bargaining power with suppliers. They may also have less visibility and credibility in the market and may struggle to compete with larger and more established Travel Agents. 

2) Online Travel Agents    

Online Travel Agents are Agents who operate exclusively on the internet, using websites, mobile apps, or social media platforms to offer and sell Travel products and services. Online Travel Agents have many advantages, such as the following: 

1) Lower overheads 

2) Wider reach 

3) 24/7 availability 

4) More convenience 

5) Choice for customers 

Online Travel Agents can also use technology to enhance their services, such as online booking systems, chatbots, Artificial Intelligence (AI), and Big Data. Online Travel Agents can offer a variety of products and services, such as flights, hotels, car rentals, tours, cruises, and packages. Some examples of online Travel Agents are Expedia, Booking.com, Skyscanner, and Airbnb. However, online Travel Agents also face some challenges, such as the following: 

1) High competition 

2) Low customer loyalty 

3) Security and privacy issues 

4) Lack of human interaction 

5) Personal touch 

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3) Visitor information centres  

Visitor information centres are Travel Agencies that provide information and advice to tourists at the destination. They are usually located at airports, train stations, bus terminals, city centres, or tourist attractions. 

Visitor information centres can help travellers with maps, brochures, guides, timetables, bookings, reservations, and local tips. These centres can also promote and sell local products and services, such as souvenirs, crafts, tours, events, and activities.  

Some examples of visitor information centres are Visit Britain and Tourism Australia. Visitor information centres have the advantage of being close to the customers and having firsthand knowledge of the destination. However, visitor information centres may also have limited resources, staff, and products and may depend on the seasonality and popularity of the destination. 

4) High street Travel Agents  

High street Travel Agents operate from physical shops or offices on the streets or shopping centres of towns and cities. High street Travel Agents can offer a range of products and services, such as the following: 

1) Flights 

2) Hotels 

3) Car rentals 

4) Tours 

5) Cruises 

6) Holiday packages 

They can also provide face-to-face consultation, customer service, and after-sales support. Some examples of high street Travel Agents are Thomas Cook, TUI, and Flight Centre.  

High street Travel Agents have the advantage of having a strong brand presence, a loyal customer base, and experienced staff. However, high street Travel Agents also face some challenges, such as high rent, overheads, staff costs, low margins and commissions, and competition from online Travel Agents and direct suppliers. 

5) Business Travel Agents  

Business Travel Agents specialise in arranging Travel products and services for corporate clients, such as companies, organisations, or government agencies. Business Travel Agents can offer products and services that meet the specific needs and preferences of business travellers, such as the following: 

1) Flexible fares 

2) Convenient schedules 

3) Premium seats 

4) Airport lounges 

5) Meeting rooms 

6) Corporate discounts 

Business Travel Agents can also provide account management, reporting, invoicing, and Travel policy compliance. Some examples of business Travel Agents are American Express Global Business Travel, BCD Travel, and CWT. 

These Agents have the advantage of having a stable and profitable market segment, long-term contracts, and high-value customers. However, business Travel Agents also face some challenges, such as high expectations, complex regulations, and changing Travel trends and technologies. 

6) Call centre Travel Agents  

Call centre Travel Agents are professionals who operate from a centralised office or facility that handles a large volume of phone calls from customers. Call centre Travel Agents can offer and sell travel products and services over the phone, using a computerised reservation system and a script. Call centre Travel Agents can also provide customer service, support, and assistance. 

Some examples of call centre Travel Agents are Expedia, Priceline, and Travelocity. Call centre Travel Agents have the advantage of having lower costs, wider reach, and faster response than high street Travel Agents. However, they also face some challenges, such as high staff turnover, low customer satisfaction, and communication barriers. 

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7) Multiple Travel Agents  

They can also benefit from economies of scale, bulk buying, and brand recognition. Some examples of multiple Travel Agents are TUI, Thomas Cook, and Flight Centre. These Agents have the advantage of having a dominant market position, loyal customer base, and extensive distribution network. However, multiple Travel Agents also face some challenges, such as the following: 

1) High overheads 

2) Staff costs 

3) Competition from Online Travel Agents and direct suppliers 

8) Miniple Travel Agents  

Miniple Travel Agents operate as part of a small or medium-sized chain or group that has a few branches or outlets across different locations. They can offer a variety of products and services, such as flights, hotels, car rentals, tours, cruises, and packages. They can also provide more personalised and customised services, such as the following: 

1) Niche products 

3) Local expertise 

Some examples of miniple Travel Agents are Trailfinders, STA Travel, and Hays Travel. Miniple Travel Agents have the advantage of having a flexible and adaptable business model, a loyal customer base, and competitive prices. However, they also face some challenges, such as limited resources, bargaining power, and brand awareness. 

Conclusion  

We hope you read and understand the different Types of Travel Agents. The world of Travel Agents is diverse, catering to a wide range of traveller preferences and needs. From traditional brick-and-mortar agencies to online platforms and specialised niche Agents, there's a Travel Agent for everyone. Choosing the right one can enhance your Travel experience, making your journey smoother and more enjoyable. 

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Leading travel agents by number of outlets in the UK 2018

The data shows travel agency miniple and corsortia according to number of travel shops in the UK in 2018. The two largest travel agents in the United Kingdom as of July 2018 are TUI and Thomas Cook with a total of 595 and 579 travel shops respectively.

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AITO Specialist Travel Agents

Who are aito specialist travel agents.

Members of AITO - The Specialist Travel Association are UK-based creators of the finest range of holidays available to over 200 destinations and covering many special interests. Independently owned, they offer full financial protection for consumers and quality service, values echoed by AITO Specialist Travel Agents.

Being independent allows AITO Specialist Travel Agents to select a holiday that is best suited to you. As the preferred partners for selling AITO members’ holidays, a visit to an AITO Specialist Travel Agent means the widest possible access to experiential holidays that you simply won’t find on the high street! These are the companies you want to trust with your most special holidays. Booking with an AITO Specialist Travel Agent means choice and quality.

Why book with an AITO Agent?

AITO Agents pride themselves on offering exceptional service for discerning travellers at no extra cost. You can expect an open approach to prices, creative holiday experiences and full understanding of your needs. To ensure Agents are providing the service we promise, all of them abide by the AITO Agents 10 point promise below.

• We understand our clients and will find you the right holiday
• We go ‘beyond Google’
• We use our knowledge, experience and expertise to recommend what is best for your needs
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• We are open about prices and charges
• We provide reassurance , your money is safer with us
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• We care passionately about your satisfaction – before, during and after your holiday, and look forward to your feedback.

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One of the key benefits of becoming an AITO Agent is the unique relationship your form with AITO operators. Through this partnership we connect you both in what you have in common: values, being independent and providing quality holidays. While being an AITO Agent you will enjoy various events that help your build closer ties – not only with members – but with other agents too, so networking and sharing good business practice is also on the agenda. Enjoy these benefits:

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What Are Different Types of Travel Agents?

• By: The DIG for Kids
• Time to read: 5 min.

Whether you’re looking for a sunshine holiday on the beach, hiking in the mountains or a skiing break in the Alps, booking everything on your own can be a hassle. But that’s where your travel agent swoops in to save the day. These professionals are there to help you craft the holiday of your dreams and will organise everything for you. 

While most of us tend to use the same type of travel agent, it may surprise you to learn that there is more than one type. In this short guide, we’ll be discussing the roles of various types of travel agents and how they might help you. 

Table of Contents

What Does A Travel Agent Do?

One of the primary roles of a travel agent is to advise clients on destinations and types of holiday. If you’re unsure of where you’d like to travel, they will ask you questions and get to know your preferences which will allow them to suggest the best options for you. 

What’s more, a travel agent’s job is to organise and plan aspects of your holiday. They will do as much or as little as you would like. Some people require minimal assistance while others expect their travel agent to arrange everything so all they need to do is turn up at the airport ready to relax and get away from it all. 

Another thing that travel agents excel in is working to the client’s budget. Whether you’re looking to travel frugally or are willing to splash out, they’re trained to find the best deals to suit your budget. 

The First Travel Agents

While it might be easy to believe that travel agents are a relatively recent type of business, you may be surprised to learn that the concept is more than 175 years ago! Thomas Cook was the first travel agent in the world and was established in 1845. 

Thomas Cook is now an online only travel agent and sadly it’s airlines and physical stores went under just a few years ago. However, this pioneering company started by transporting 500 people from Leicester all the way to Scotland on a tour of the country. This might sound like something one could organise by themselves today, but back then, it was a real mean feat!

What Are The Different Types of Travel Agents In The UK?

Depending on who you are, why you’re travelling and what you need from a travel agent, you might hire one of four main types. These are business travel agents, high street travel agents, call centre travel agents and online, or web-based travel agents. Moreover, each of these types of travel agent will fall into one of three categories. Let’s look at these first. 

Travel Agent Categories

The first category of travel agent is the independent travel agent. These are small businesses that only serve their local area. They may be family owned businesses and working with these travel agents is beneficial to your local community. 

Alternatively, you might opt to work with a multiple travel agent. These are larger companies that have chains across the country. They usually have a physical retail outlet, many of which are found on your local high street. 

Finally, there are miniple travel agents. These are very similar to multiple travel agents but tend to have a lot more outlets. 

Types Of Travel Agents

So, let’s get down to the main point of business; types of travel agents. As we mentioned earlier, there are four main types. Here’s a run down of what each of them does. 

High Street Travel Agents

The high street travel agent is one of the most traditional types of this business. It’s only been in recent years that their popularity has waned. Before this, anyone looking to head off to somewhere exotic or adventurous would have popped into their local branch.

If you walk through your local town, you’ll still see plenty of high street travel agents dotted about. Inside, there will be a range of brochures and information on various destinations as well as the option to sit down with the travel agent and discuss your choices and make a booking. 

Business Travel Agents

Where high street travel agents are there to assist people travelling for pleasure, a business travel agent helps those who are travelling for work. Not surprisingly, this is one of the biggest areas of business in travel and tourism but you might not be aware of your local business travel agent as they don’t usually have a physical store or office on the high street.

When travelling for business, many companies are looking for the best deals as this saves money for the organisation. A business travel agent is trained to help with this and ensure the best travel and quality for the lowest possible cost. 

Call Centre Travel Agents

As you may guess from the name, these types of travel agents are based in a call centre. This offers convenience to the client as they are able to have an interaction with the travel agent without leaving the comfort of their own home. You’ll find that most of the high street agents also have a phone service so you can still benefit from their wide knowledge and expertise.

Online Travel Agents

In an age where most of us rely on the internet, it’s no wonder that online travel agents have become one of the most popular choices. A lot of high street companies have an online service and there are independent agents who work for themselves that operate solely online.

In order to make a profit, these travel agents take a commission from the client which is common across the business. But what’s great about this type of travel agent is that since there is so much competition, prices are always very generous so you’ll usually find that you get a very lucrative deal. 

If you’re heading off on an adventure or want to see the world then working with a travel agent is the easiest way to do this. These experts know all about destinations, ways of travel, culture, weather and much more. They’ll get everything booked up for you so you don’t have to worry about a thing.

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7 types of travel agents around the world

Travel agents are an important part of the tourism industry. There are several different types of travel agents. The different types of travel agents vary according to the service they provide and the products that they offer. In this article I will teach you about the different types of travel agents and provide some examples too.

What’s a travel agent?

High street travel agents, business travel agents, call centre travel agents, internet travel agents, independent travel agents, multiple travel agents, miniple travel agents, types of travel agents: to conclude, further reading .

A travel agency is a private retailer that sells travel-related products and services to consumers. This includes package holidays as well as individual holiday elements such as hotel rooms, flight tickets and travel insurance.

Travel agents typically use global distribution systems (GDS). These systems enable to travel agent staff to receive real-time updates on availability and prices and to make bookings.

Travel agencies typically take a percentage of the overall fee that a consumer pays, known as commission. Commission rates vary depending on the product and/or service that is sold. It is for this reason that consumers will sometimes pay more for a holiday booked through a travel agency than they would if they booked it directly with the suppliers.

Did you know that you can set up your own travel agency business and earn from your sofa? Find out how here!

The different types of travel agents

There are four main types of travel agents in the travel and tourism industry: high street, business, callcentre and Internet. I will explain how each of these types of travel agents work below. BUT before you read on, hit play on my new YouTube video below!

High street travel agents have been around for a long time. Up until only a few years ago, high street travel agents were the most popular and themes common types of travel agents.

High street travel agents are typically found in major shopping areas, such as local high streets or in shopping malls.

High street travel agents typically have an area where holiday brochures are displayed and desks for consumers to sit at and talk than travel agent. Travel agent staff are generally very knowledgeable about the products and services thatchy are selling and offer high standards of customer service.

Many people continue to prefer house high street travel agents because they enjoy the face-to-face interaction.However, fewer and fewer people have been using travel agents in recent years. This has led to the closure of many high street travel agents.

High street travel agent examples: TUI, Hays Travel, Cooperative Travel

Business travel agents specialise in planning and booking travel for business purposes. Business tourism is one of the largest types of tourism . As such, this is an important type of travel agent.

Business travel agents do not always have a visible high street presence. Instead, they may be tucked away in office blocks or in quiet locations.This is because they do not tend to have walk-in business.

Business travel agents typically work with companies to organise business travel. Stays tend to be shorter than ordinary holidays. Business travel agents are popular because they help to save organisations timed money, given that they are able to quickly plan itineraries and book travel the best prices.

Business travel agent examples: Crystal Corporate, Click Travel, Kanoo Corporate

A call centre travel agent is a travel agent which is based in a call centre.

Call centre travel agents provide advice and guidance on booking your holiday via the telephone. Many major travel agencies will have call centres as wells high street shops.

Call centres have lower overheads than high street retailers because they do not have to pay premium prices for their offices- they have the flexibility to be based anywhere.

Some companies even choose to base their callcentres in developing countries, where wages and overhead costs are lower. However, this has been known to have a detrimental impact on the service offered due to language barriers and cultural differences.

Call centre travel agent examples: Flight Centre, Virgin Holidays

Internet travel agents are travel agents theatre based the Internet. This includes major travel companies as wells independent travel agents who are working from home.

Internet travel agents are the most popular types of travel agents nowadays. Many people prefer to book online.

Just like high street travel agents, Internet travel agents take a commission from the money paid by the consumer.

The rise of the Internet travel agent has been so significant in recent years that there is now a lot of competition in the marketplace. This helps to drive down prices and to make holidays more affordable to customers.

Internet travel agent examples: Expedia, Booking.com, Agoda

Types of travel agent businesses

The types of travel agents can also be distinguished by their business model. There are three major business models that are used: independent, multiple, miniple. I will explain what each of these are below.

An independent travel agent is an agent is a unique company. There is only one branch and it is not associated with any other travel agency stores or companies.

Independent travel agents are commonly found in small towns and villages. They are usually locally-run businesses. Because of scales of economy, independent travel agents are often not able to compete with the lower prices offered by larger types of travel agents.

Independent travel agents do not necessarily need to have physical travel agency. There are many people who are running their own, successful travel agency businesses from home. These are Internet travel agents who are operating on an independent basis.

Since COVID-19, many organisations have reduced their business travel requirements, opting instead for Zoom calls and webinars facilitated by the shut-in economy . It is predicted that this change will be irreversible and therefore that the need for business travel agents will be permanently reduced.

A multiple travel agent is one which has a chain of branches. They are typically large organisations with a strong high street presence.

Multiple travel agents did have a monopoly of the market for many years. However, they have struggled to compete with the Internet travel agents, who have fewer overheads and are more conveniently located- on a consumer’s computer/smart device!

Miniple travel agents are travel agents that have several branches. These are usually mid-sized companies. They are often regional.

As you can see, the travel agency market has changed a lot in recent years. We have moved away from the traditional multiple on the high street towards an Internet-based approach when researching and booking our holidays. Nonetheless, there does continue to be a desire for travel agents, albeit largely online.

If you’re studying travel and tourism then I highly recommend the following texts to support your learning:

• The 10 Major Types of Events
• The 8 Major Types of Cruise
• 150 types of tourism! The ultimate tourism glossary
• 20 Popular Types of Hotels Around The World
• 21 Types of Tourists Around The World

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Lyne Barlow now: What happened to bogus travel agent jailed for fraud

The travel agent turned fraudster orchestrated a £2.6m scam.

A bogus travel agent who was jailed after conning hundreds of holidaymakers in a £2.6m scam is the subject of a new BBC documentary airing on Monday night.

The half-hour-long episode of The Big Cases programme, titled The Sunshine Scammer , is being shown on BBC Two at 7pm on 16 September. It charts the crimes of Lyne Barlow, a woman from County Durham who duped her own family, lied about a cancer diagnosis and swindled over 1,000 victims out of millions of pounds.

Here’s a rundown of what Barlow did and where she is now, ahead of the documentary airing.

What did Lyne Barlow do?

Lyne Barlow, formerly of Stanley, County Durham, conned more than 1,400 victims by acting as a travel agent to sell holidays around the world for too-good-to-be-true prices.

To deflect blame when customers complained, Barlow pretended – even to her closest relatives – to have cancer, going as far as to attend fake hospital appointments and leave hair on her bed to make it look as though it was falling out.

Following the death of her father in 2015, the married mother-of-two stole more than £500,000 from her mother, Susan Colman, after stealing her financial identity, raiding her bank account and covering her tracks by diverting her 64-year-old mum’s mail.

Will victims lose again if watchdog slashes fraud losses banks must cover?

To con her customers, Barlow falsely claimed she was a member of the Association of British Travel Agents ( Abta ) and that her bookings were protected by the Atol insurance scheme. She quickly built up her business online and via word of mouth.

But when victims started to see their holidays fall through, they were left out of pocket or even stranded abroad if she had not booked a return flight.

People shared their experience on social media and soon Durham Police were being swamped by calls relating to Lyne Barlow Independent Travel.

Inquiries found she was operating a Ponzi-style scheme , taking money from new victims to pay for existing bookings or using money she had borrowed from friends and relatives.

Barlow, who had previously worked as a travel agent, would use the same websites that could be accessed by any member of the public, but discounted the price to make it appear a more attractive deal.

Some holidays were simply not booked, with victims finding out when they arrived at the airport, while some victims were promised booking details that never appeared despite repeated requests.

To deflect enquiries, she claimed to be undergoing treatment for cancer, even telling one customer it was “stage three or four” and “it’s in my bones”.

A local travel industry source said around the time of her sentencing that Barlow would offer deals such as a five-star all-inclusive week in Dubai for just £500, adding: “We tried to tell numerous people it wasn’t right, but as some people were travelling and getting the holidays at these prices, they wouldn’t believe it.”

As the business collapsed in late 2020, she asked friends for help with loans, including her husband’s best man, making excuses for why she needed help.

In October 2022, Barlow admitted to fraud charges relating to loans, investments and holiday sales, and a money-laundering charge.

The judge said the amount stolen over seven years was £2.6m, causing a loss of over £1.2m.

A synopsis for the show – provided on BBC iPlayer – which explores her crimes through actual police recordings and dramatic re-enactments simply reads: “How bogus travel agent Lyne Barlow from County Durham conned hundreds of holidaymakers and her family in a £2.6m scam, which also saw her lie about a cancer diagnosis.”

Where is Lyne Barlow now?

In 2023, Barlow was jailed for nine years .

At the sentencing, Judge Jo Kidd said: “You have obviously presented yourself to those who knew you as a charming and engaging woman.

“You are clearly a woman of significant intellectual abilities but you have an extraordinary talent for dishonesty.”

Barlow “mercilessly” abused the trust of her nearest and dearest, the judge said, going on “exotic holidays”, enjoying having a Range Rover and designer goods.

“The extent of the betrayal of your mother is truly breathtaking,” the judge said.

“As you gallivanted, your mother’s utility bills went unpaid and county court judgments rained down on her and that led to bailiffs visiting her home.

“I take the view you are a thoroughly callous individual.”

With Missing in Arizona, true crime has gone too far

The judge said Barlow convincing her mother that her cancer had returned – having previously been nursed through a bout before – and urging her to look after her husband Paul and their children if she died, was “the most callous and calculated act”.

Tony Davis, defending, said: “Lyne Barlow is a broken, beaten and penniless woman.

“She apologises to each and every victim and of course there are many.”

He said 80 hours of counselling had not revealed a motive, but her business was doomed to fail and stemmed from her desire to be liked. He added: “Once she got into debt, riding that monster, it was inevitable it would come crashing down.”

Outside court Detective Sergeant Alan Meehan said: “Not only did Barlow offer holidays she could not deliver, but she also took advantage of the generosity and understanding of those around her, which has resulted in such far-reaching consequences.”

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3 Best Travel Agencies in Leicester, UK

Expert recommended top 3 travel agencies in leicester, uk. all of our travel agencies actually undergo a rigorous 50-point inspection , which includes local reviews, history, business standards, ratings, satisfaction, trust, price and their trading excellence. you deserve only the best, home and away holidays, atlas travels, itravel holidays.

Here’s The Deal: Home and Away Holidays is an integral part of The Travel Team Ltd. As a forward-looking company, they stand out with ATOL bonding and IATA approval, epitomising the next generation of travel agencies. They excel in various services that elevate the travel experience, encompassing hotel reservations, flight bookings, tailor-made holidays, and more. With a wealth of experience in the travel industry, Home and Away Holidays boasts a dedicated team of travel professionals committed to delivering top-tier customer service to clients in Leicester. Their repertoire includes user-friendly tools and robust support systems for convenient online hotel bookings and airline ticket reservations. The staff members at Home and Away Holidays' Leicester offices are renowned for their warmth, politeness, and unwavering focus on comprehending your unique travel requirements. They are well-equipped to offer precise solutions and serve as an inspiration to the organisation's staff, all driven by the shared goal of delivering excellence to customers. Furthermore, Home and Away Holidays presents a diverse range of tour packages encompassing cultural tours, adventure activities, and outdoor excursions. These offerings are made possible through a vast network of affiliated tour operators. When you choose Home and Away Holidays for your travel needs, you're on the path to creating one of the most unforgettable travel experiences of your life. UNIQUE FACTS: • Highly Efficient Ticket Booking System • Provide Exclusive Deals to Book Online • Offer Quality Service and Bring Smiles to the Faces of their Valued Customers.

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Here’s The Deal: Atlas Travels has earned its reputation as a leading travel agency for over a decade in Leicester. Their expertise lies in providing top-quality, cost-effective holidays while delivering exceptional customer service. As an ATOL-protected entity, they place a high priority on ensuring the financial security of their customers. Their independent status gives their staff the autonomy to provide impartial guidance and access to various travel options. They excel in arranging upscale holidays to accommodate varying budgets, encompassing premier destinations worldwide. Whether you're searching for a tropical beachfront resort, a lavish 5-star city break, a memorable honeymoon, an all-inclusive package, or a family getaway, they provide tailor-made solutions at highly competitive rates. UNIQUE FACTS: • 24/7 Expert Support • Price Match Guarantee • ATOL Protected.

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Here’s The Deal: iTravel Holidays is a renowned travel agency in Leicester, and their passionate team is dedicated to the love of travel, always ready to equip you with essential information. They take pride in their ability to craft holidays that perfectly align with your desires. With a team enriched with extensive travel experiences spanning the globe, iTravel Holidays ensures you'll receive personalised and tailor-made services to cater to your unique travel requirements. Their commitment knows no bounds regarding securing the best holiday deals, consistently going above and beyond to exceed your expectations. For the assurance and peace of mind of their customers, the company operates under ATOL Protection, guaranteeing that your holiday is safeguarded while in their hands. iTravel Holidays fulfils its role as an intermediary, providing a web-based search interface connecting you with various third-party suppliers offering travel products encompassing flights, accommodations, and transfers. Their extensive reach spans hundreds of destinations and includes a vast array of hotels, including family-friendly establishments that offer an abundance of activities for the little ones, as well as adult-only resorts, among many other options. Rest assured, iTravel Holidays is your gateway to a world of travel opportunities. UNIQUE FACTS: • Friendly Service • Holistic Travel Experience • Quality Service, Best Prices and Friendly Staff.

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• Number of users of car rentals worldwide 2020-2029
• Number of users in selected countries in the Car Rentals market in 2023
• Carbon footprint of international tourism transport worldwide 2005-2030, by type
• Most visited museums worldwide 2019-2023
• Monuments on the UNESCO world heritage list 2023, by type
• Selected countries with the most Michelin-starred restaurants worldwide 2024
• Online travel market size worldwide 2017-2028
• Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023
• Number of aggregated downloads of leading online travel agency apps worldwide 2023
• Market cap of leading online travel companies worldwide 2023
• Estimated EV/Revenue ratio in the online travel market 2024, by segment
• Estimated EV/EBITDA ratio in the online travel market 2024, by segment
• Share of tech investments by travel and mobility corporations worldwide 2018-2024
• Use of mobile devices to plan travel with an AI chatbot worldwide 2023, by country
• Global travelers who believe in the importance of green travel 2024
• Reasons for traveling sustainably worldwide 2024
• Airbnb revenue worldwide 2017-2023
• Airbnb nights and experiences booked worldwide 2017-2023
• Travel and tourism revenue worldwide 2020-2029, by segment
• Distribution of sales channels in the travel and tourism market worldwide 2019-2029
• Inbound tourism visitor growth worldwide 2020-2025, by region
• Outbound tourism visitor growth worldwide 2020-2025, by region

Other statistics that may interest you Tourism worldwide

• Basic Statistic Total contribution of travel and tourism to GDP worldwide 2019-2034
• Basic Statistic Travel and tourism: share of global GDP 2019-2034
• Basic Statistic Leading global travel markets by travel and tourism contribution to GDP 2019-2023
• Basic Statistic Global leisure travel spend 2019-2023
• Premium Statistic Global business travel spending 2001-2024
• Premium Statistic Number of international tourist arrivals worldwide 1950-2023
• Basic Statistic Number of international tourist arrivals worldwide 2005-2023, by region
• Basic Statistic Travel and tourism employment worldwide 2019-2034
• Premium Statistic Global hotel and resort industry market size worldwide 2022-2023
• Premium Statistic Most valuable hotel brands worldwide 2023, by brand value
• Basic Statistic Leading hotel companies worldwide 2023, by number of properties
• Premium Statistic Number of hotels in the construction pipeline worldwide 2024
• Premium Statistic Number of hotel rooms in the construction pipeline worldwide 2024
• Premium Statistic Countries with the most hotel construction projects in the pipeline worldwide 2024
• Premium Statistic Airports with the most international air passenger traffic worldwide 2023
• Premium Statistic Market value of selected airlines worldwide 2024
• Premium Statistic Global passenger rail users forecast 2017-2028
• Premium Statistic Daily ridership of bus rapid transit systems worldwide by region 2023
• Premium Statistic Number of users of car rentals worldwide 2020-2029
• Premium Statistic Number of users in selected countries in the Car Rentals market in 2023
• Premium Statistic Carbon footprint of international tourism transport worldwide 2005-2030, by type

Attractions

• Premium Statistic Most visited museums worldwide 2019-2023
• Basic Statistic Most visited amusement and theme parks worldwide 2023
• Basic Statistic Monuments on the UNESCO world heritage list 2023, by type
• Basic Statistic Selected countries with the most Michelin-starred restaurants worldwide 2024

Online travel market

• Premium Statistic Online travel market size worldwide 2017-2028
• Premium Statistic Estimated desktop vs. mobile revenue of leading OTAs worldwide 2023
• Premium Statistic Number of aggregated downloads of leading online travel agency apps worldwide 2023
• Basic Statistic Market cap of leading online travel companies worldwide 2023
• Premium Statistic Estimated EV/Revenue ratio in the online travel market 2024, by segment
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Selected trends

• Premium Statistic Share of tech investments by travel and mobility corporations worldwide 2018-2024
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• Premium Statistic Global travelers who believe in the importance of green travel 2024
• Premium Statistic Reasons for traveling sustainably worldwide 2024
• Premium Statistic Airbnb revenue worldwide 2017-2023
• Premium Statistic Airbnb nights and experiences booked worldwide 2017-2023
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• Premium Statistic Distribution of sales channels in the travel and tourism market worldwide 2019-2029
• Premium Statistic Inbound tourism visitor growth worldwide 2020-2025, by region
• Premium Statistic Outbound tourism visitor growth worldwide 2020-2025, by region

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• Basic Statistic Number of employees from the leading travel agencies worldwide 2016
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What is Miniples travel agency?

these are companies with a small number of branches often in a particular geographical area. A good thing about these companies is that they can offer the personal touch by being able to give independent advice on holiday choices. Another advantage is they can achieve more economies of scale than independents because they only have to pay one licence fee for all branches whereas an independent will pay a license fee once but only to cover one shop as they are not part of a branch. Also if an employee of a miniple becomes ill then cover can be arranged from another branch whereas an independent will not have this cover and may have to carry on being under staffed lowering sales and customer service. However a disadvantage of miniples compared to independents is that they have less choice, all the branches will have to look the same, the same shop window set up and advertise the same deals.

Add your answer:

What is miniples travel agencies and example of miniples travel agencies?

sir/mam, i just want to ask if do you have employee his name is tony watson?

What is an independent travel agency?

An independent travel agent is often owned by a family or partnership and are private companies. These Outlets are more likely to be found in smaller towns has they cannot afford rent of prime locations. Many Independents are bought out by Miniples and Multiple chains. Independent travel agents rely on repeat business.

Is there a travel agency in UK called tradewinds travel agency?

Trade winds travel agency.

Is there a travel agency in Lagos called- Nigeria Globe Travel Agency?

is there a travel agency in Lagos, Nigeria called Nigeria Globe Travel Agency? No

Is there a travel agency in united kingdom named vlex world travel agency?

Yes, so a travel agency simply name in vlex world travel agency.

What does miniples mean?

a miniple travel agent is a company with small number of branches often in a particular geographical area. They pride themselves on being able to give independent advice on holiday choices and a personal service to their clients. having a branch network gives miniples the chance to negotiate more favourable terms with principals.

Is there a Barcley Travel Agency In UK?

barcaly travel agency

What are the functions of a travel agency?

functions of the gohil travel agency

What are the function of travel agency?

Is kuoni a travel agency or a place on earth.

Kuoni is both a travel agency and a location. Kuoni is located in India. The travel agency offers travel to many locations around the globe. The Travel agency can be found online.

What is Brazil travel agency?

Brazil travel agency means travel packages providing by a company or agency in Brazil. There are many of travel agencies in Brazil but Hotel Urbano is one of the best and popular agency in Brazil.

Is there a travel agency called barcely travel agency in London?

ignore it that was a scam....

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