cruise america everett wa

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Cruise America - Seattle

12201 Hwy 99 South, Everett , Washington 98204 USA

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Cruise America - Everett

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Cruise America

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14235 100th Ave NE

Kirkland, WA 98034

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The Cruise America in the Everett , Wa location, we rented a 35ft cruiser. We were completely taken in. We rented this so we could take a trip back east with my 90 yr old mother. First, we were never offered a rig for handicapp, once we started down the road, we got as far as Mt before we broke down. Tire blow out, a stop at the Butte, Mt dealership resulted in major repairs. We couldn't get the door opened from inside the trailer, no windshield fluid, changed out wipes, put In fuses, replaced gas cap that was stripped, tacked up wall in bathroom. I asked if I could replace our rig for one that worked from their lot, and I could, but I would need to rerent another rig. Subsequently as we went on our trip, we had 3 blown tires, due to dry rot, replaced air filter in engine-due to bugs, dirt, dust and grime. Last blow resulted in getting stuck on the drivers side of freeway, for 4hrs, at least, with 18 wheelers barreling down rode, leaving us swaying inside the trailer. C.A. refused to call a tow off road, until the person to change tire came and told them we needed to get off the road, that took another 2 hrs. We had to extend our trip due to these and many other issues. The Everett, Wa manager could cate less. All this occured in 2019. I have since been connected by C.A., they will reimburse $275., we paid almost $5000. to rent a rig that was suppose to work and safely carry passengers. I have come to find out, if you read your contract, C.A. is not responsible. We are, because we rented it. Beware, there are good places and not so good places to rent C.A., but, read the fine print, you inspect vehicle on lot, request test drive- for front end alignment issues. Don' t believe everything that's told to you. And you will not get good service out of Everett, Wa.

Shannon was great to work with. We ran into a issue with the 19' RV - would not recommend as they are a bit shopworn and this one needed a front end alignment - and shannon was super helpful in working with us to try and resolve the issue. Corporate office phone were overwhelmed that day but Shannon was always available and helpful. So was the corporate manager when we were able to get through. This was our first experience with renting an RV and so far it has been a somewhat mixed bag. However I appreciated that CruiseAmerica made it right and we are immediately renting a 17' in Vancouver BC so I expect that will be fine.

We rented an RV here, a 25 foot class C, for our very first ever RV experience. We looked at a few other places, but this won given it was less than 2 miles from our home. The online rental was easy, and I was able to call the Monday before then the day before to confirm our pick up time on Saturday. Our check-in guy James was great, showed us around and most importantly, pointed out the handbook that was stashed behind the driver's seat, should we need more details on how to work the various systems. Despite the horror stories about Cruise America, we had a rather pleasant experience. Of course, that was after 4 night when we realized all the "broken" things were just us not fully understanding how things work (like, for example, the propane needs to be turned on before turning on the water heater, that when the water heater switch light stays on, that means there's a problem, which means no hot water until the problem is fixed, etc). We picked up our rig with 96K miles on it, but it worked just fine. Everything was clean except for some staining on the cushions and passenger/driver seats. To be expected, I guess, but maybe next time they'll not use cloth coverings. The only real issue with the RV were the tank sensors, saying the black/gray tanks were full after minimal use. Luckily we stayed at RV parks and could dump the tanks as needed. We were worried when, on the last day and after the last dump, the sensors still read 1/3 full and 2/3s full on the tanks. But at check out they acknowledged some issues with the sensors, and we weren't charged extra. From our experience, we would rent here again.

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Prices and promotions are subject to change without notice. We have made every effort to ensure accuracy in the information provided. Specifications, equipment, technical data, photographs, and illustrations are based on information available at the time of posting and are subject to change without notice.