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Frequently Asked Questions

Captain's Club FAQs
FAQs Overview

What is Captain's Club and how do I join?

Captain's Club is Celebrity Cruises' recognition and rewards program. There are currently six tiers: Preview, Classic, Select, Elite, Elite Plus and Zenith. The more you sail, the more rewarding your experience becomes. To enroll click here .

Does Captain’s Club offer reciprocity with Royal Caribbean Cruises International?

Celebrity's Captain's Club program offers reciprocity with Royal Caribbean's Crown & Anchor program. Captain's Club Select members receive Crown & Anchor Platinum benefits. Captain's Club Elite members receive Crown & Anchor Diamond benefits. The same holds true for Crown & Anchor members members when sailing on Celebrity. Credits are not combinable across brands; however, as members move up in tier, the membership level will be automatically upgraded across all enrolled programs. If you are currently a member of both Captain's Club and Crown & Anchor programs, you will automatically receive benefits based on your highest membership level between the two. The benefits of the two programs will stay independent, and the number of sailings a member accrues on each brand will not be combined. You will earn the tier credit for the brand you are sailing as long as you are a member of that brand's loyalty program.

If you are a Captain's Club member but not a member of the Crown & Anchor Society, and plan on sailing with Royal Caribbean, or you are a Crown & Anchor member but not a Captain's Club member and plan on sailing with Celebrity Cruises®, please call the Captain’s Club at 1-844-418-6824 if within the U.S. or contact your International Office or Representative if outside the U.S. to enroll in the equivalent tier.

Also, please remember to provide your membership number when booking a Celebrity cruise to ensure you receive your Club Points and benefits while sailing.

Where can I view my Captain’s Club points and status?

Once enrolled in the Captain’s Club program, you will need to create a Guest Account to manage and view your membership. Once signed into your Guest Account, your Captain’s Club number, Tier and Club Points will be displayed. A Guest Account will also, allow you to manage your cruise vacations.

Click here for a step-by-step enrollment video .

See more FAQs on Guest Account here .

How do I get Club Points that have not posted to my Captain’s Club membership?

Club points can take up to 14 days to post to your account. If after 14 days, you still do not see your club points, call the Captain’s Club at 1-844-418-6824.

For United Kingdom, please call: 0344 493 2065* For Republic of Ireland, please call: 1800 932 662*

How are Club Points calculated?

Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours when you sail with Celebrity Cruises. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014).

Club Points can also be earned through the Power Up Points program. Power Up Points can be earned for various non-sailing activities such as taking surveys or participating in social media activities. Opportunities to earn Power Up Points are emailed to eligible members by Celebrity Cruises from time to time. Power Up Points convert to Club Points at a ratio of 10 Power Up Points to 1 Club Point.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced fare upgrades, Move-up upgrades and Guarantee staterooms earn points at the original stateroom category booked and not the category of the upgraded stateroom or stateroom sailed.

If your account is linked to another member’s account through a spousal or partner relationship, both members will have access to the points and tier associated with the member with more Club Points. In this instance, points are still earned by each individual member. But if one member’s points are higher, the other member’s balance and tier will be lifted. If the accounts are ever separated, both members will only have access to their points and tier earned individually. See full terms & conditions .

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Enjoy 75% off your second guest’s cruise fare and get bonus savings of up to $200. Plus, additional guests in your stateroom sail free on select Bahamas and Caribbean sailings.

Celebrity Benefits: Enroll in Captain's Club

Take luxury to the next level

3 Easy Steps Unlock A World of Rewards

1. create account, 2. add or enroll.

Once you have created an account, log in and either add your existing Captain’s Club number or enroll as a new member.

3. Enjoy Your Benefits

As you book more cruises, you'll move up our membership tier structure and enjoyeven more benefits offered by the Captain's Club program.

Captain’s Club℠ Terms & Conditions

Effective Date: May 30, 2024.

The following supersedes all prior CC Program Rules. By participating or continuing to participate after the effective date, you agree to the following:

The loyalty program for Celebrity Cruises® is operated by Celebrity Cruises Inc. (the “ Company ”) under the name, Captain’s ClubSM (the “ Loyalty Program ”). The Loyalty Program operates under the terms and conditions as set out below unless expressly stated (the “ CC Program Rules ”).

The CC Program Rules govern the Company’s relationship with eligible members of the Loyalty Program (collectively “ Members ”, and individually, a “ Member ” or “ you ”), including how Members manage their accounts, book reservations, achieve status and earn points, as well as with third party programs which have a business relationship with the Loyalty Program (“ Partner Program s”).

THESE CC PROGRAM RULES CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT IMPACT YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES WITH THE COMPANY. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR PARTICIPATE IN THE LOYALTY PROGRAM.

The CC Program Rules shall include additional supplemental terms on specific Loyalty Program benefits, amenities, offers, status, awards and services, available on the Supplemental Terms and Membership Benefits pages (together the “ Supplemental Term s”). To the extent that terms are capitalized in these CC Program Rules but not defined, those terms have the meanings defined in the Supplemental Terms. This includes but is not limited to Club Points, Power Up Points, Go Green Bonus Points, Classic, Select, Elite, Elite Plus and Zenith.

By opening a Loyalty Program membership account (“ Account ” or “ Membership Account ”), accessing or by using your Membership Account number you were assigned (“ Membership Number ”), and/or receiving or redeeming benefits of the Loyalty Program, you agree that:

you have read and accept these CC Program Rules; and you have read and accept the  Website Terms of Use  which are incorporated by reference herein; and

you consent to the collection, use, sharing, receiving and disclosure of your personal data among the Company, the Loyalty Program and Partner Programs, and each of their respective subsidiaries, affiliates and agents in accordance with the Company’s Privacy Policy .

All Loyalty Program benefits, amenities, offers, awards and services are subject to availability and may be changed by the Company at any time without notice. The Company may terminate the Loyalty Program, in whole or in part, immediately, without notice, except in any jurisdiction if required to provide notice by applicable law. At the Company’s sole discretion, the Company may choose to substitute a similar loyalty program for the Loyalty Program at any time immediately upon notice to active Loyalty Members. If the Loyalty Program is terminated, all unredeemed Benefits (as defined below) will be forfeited without any obligation or liability, and no Benefit claims will be honored.

These CC Program Rules supersede all previous terms and conditions applicable to the Loyalty Program. Company reserves the right to change, amend, modify or supplement these CC Program Rules, the structure for earning and redeeming Benefits (as defined below), with or without notice, at any time and in its sole discretion even though such changes may affect the value of Club Points, or the ability to obtain certain Benefits (collectively “Program Rule Changes”). Any Program Rule Changes will be effective immediately, unless otherwise stated by Company, and may be posted to Celebrity.com. Members are responsible for remaining knowledgeable of the CC Program Rules and any Program Rule Changes. You waive any right you may have to receive specific notice of such Program Rule Changes and your continued participation in the Loyalty Program will constitute your acceptance of any such Program Rule Changes.  

1. HOW TO JOIN THE LOYALTY PROGRAM.

1.1. Eligibility . Membership in the Loyalty Program is free and available to any natural person who: (a) is at least 18 years old; (b) possesses the legal authority to agree to the CC Program Rules; (c) resides in a jurisdiction which legally permits participation in the Loyalty Program; (d) provides valid and accurate personal information when enrolling in the Loyalty Program; (e) is not already a member of the Loyalty Program; and (f) has not previously been terminated from the Loyalty Program by the Company or any of the Partner Programs. Corporations, groups, and associations are not eligible to participate in the Loyalty Program. Employees, officers, directors, agents and representatives of the Company and the Partner Programs are eligible to join.

1.1.a. Members are responsible for reading and understanding the CC Program Rules, Account statements, and other communications from the Company about the Loyalty Program in order to understand his/her rights, responsibilities, and status in the Loyalty Program. If a Member has any questions about the Loyalty Program or these CC Program Rules, the Member should contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.

1.1.b. Members are responsible for reading the Company’s Privacy Policy  in order to understand how the Company collects, uses, and discloses a Member’s data. If a Member has any questions about the Company’s Privacy Policy or its collection, use, or disclosure of a Member’s data, the Member should contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.

1.1.c. Membership in and application for membership in the Loyalty Program is void if prohibited by law in the country of the Member's or applicant's domicile.

1.1.d. A Member must promptly notify the Company in the event that (i) he/she is not eligible for any reason, including, without limitation, pursuant to any applicable laws, gift policies or incentive policies, to earn Club Points, Power Up Points, Go Green Bonus Points, Benefits, “Tier” (as defined below) status, or any other benefits that a Member may earn under the Loyalty Program, or (ii) his/her Member Account has been credited with any Club Points, Power Up Points, Tier status, or any other benefit that a Member may earn under the Loyalty Program that he/she has not earned or is not eligible to earn.

1.2. Conditions of Enrollment.

1.2.a. Enrollment . All eligible guests will be enrolled in the Loyalty Program upon completion of their first sailing. To enroll prior to completing a sailing, download the Celebrity Cruises mobile application (for Apple or Google Play ), visit the Celebrity Cruises Website , or contact 1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.

1.2.b. Individual Membership. Only individuals are eligible for Loyalty Program membership, and each individual may maintain only one Membership Account. All Membership Accounts are individual Member Accounts and no joint or shared Accounts are permitted even if you reside within the same household. Loyalty Program benefits are non-transferable unless expressly stated otherwise.

1.2.c. Assignment of Membership Account and Membership Number . After applying to the Loyalty Program, or completing a sailing, a Membership Account will be opened and a Membership Number will be assigned to each applicant. Upon receiving this Membership Number, an individual becomes a Member eligible to earn Club Points, Power Up Points and Go Green Bonus Points.

1.2.d. Duplicate Accounts . A Member may not have one or more duplicate Accounts under the Loyalty Program at any time.

i. If more than one Loyalty Program Membership Number is assigned to an individual for the Loyalty Program, he/she will only earn Club Points, Power Up Points and Go Green Bonus Points for one Membership Account. Duplicate Membership Accounts may be cancelled.

1.3. Membership Communications . The Company may also send Members promotions, offers and other communications from time to time, which may include, without limitation, items from third parties. The items from third parties are based on the information provided to the Company by a Member and any additional data the Company may maintain. Members may change personal details and communications preferences at any time by contacting  1-800-760-0654 if calling from the U.S. or Canada, or 1-316-554-5961 if calling from outside the U.S. or Canada.

1.4. Membership Termination.

1.4.a. Termination by Member . A Member may cancel his/her membership in the Loyalty Program at any time by sending written notice of cancellation to Member Support. All Club Points, Power Up Points and Go Green Bonus Points accrued, as well as achieved member status, including Tier status, and Benefits will be forfeited immediately and may not be reinstated or transferred.

1.4.b. Termination by Company. The Company may cancel a Member’s accumulated Club Points, Power Up Points, and Go Green Bonus Points suspend Loyalty Program benefits, suspend Tier status or cancel a Member’s Account at any time with immediate effect and without written notice, for any reason and in the Company's sole discretion including, without limitation, if the Company believes the Member has:

i. Made any use of the Loyalty Program for commercial purposes or fraudulent activity, or attempted to manipulate or abuse the Loyalty Program;

ii. Acted in a manner inconsistent with applicable laws, regulations, ordinances, or any Company policy or agreement;

iii. Failed to pay any bill when due to the Company or “RCG” (defined below) or failed to fulfill a financial obligation;

iv. Acted in an inappropriate, fraudulent, abusive or hostile manner;

v. Breached or violated any of these CC Program Rules or the Website Terms of Use ;

vi. Engaged in any misconduct or wrongdoing in connection with the Loyalty Program including, without limitation, with respect to Benefits, Tier, or any other Loyalty Program or Partner Program benefits.

1.4. c. Effect of Membership Termination.

i. The Loyalty Program, Power Up Points, Club Points, Go Green Bonus Points, Benefits and Tiers and other related benefits and services are the sole property of the Company, and not the property of Members. On cancellation of membership in the Loyalty Program for any reason, all unredeemed Benefits, and other related benefits and services will be forfeited and a Member will no longer be able to participate in the Loyalty Program. Power Up Points, Club Points, Go Green Bonus Points, Benefits and other related benefits and services have no cash value and the Company will not compensate or pay cash for any forfeited or unused Benefits.

ii. If the Company cancels a Member’s Account for any reason, the Member may not reapply for membership in the Loyalty Program except in very limited circumstances at Company’s sole discretion, and any unauthorized Account opened in the Member’s name following cancellation, as well as Benefits, Power Up Points, Club Points, Go Green Bonus Points, Tiers and other related benefits and services earned in that Account will be forfeited upon discovery.

iii. If a Member cancels his/her Account, the Member may reapply for membership in the Loyalty Program at a later date, but no Benefits, Power Up Points, Club Points, Go Green Bonus Points and other related benefits and services previously forfeited or expired will be reinstated to the Member Account and any Tier status will not be reinstated.

iv. Any Tier status terminates upon cancellation of a Member Account.

2. PARTNER PROGRAMS.

2.1 The Loyalty Program is among the loyalty programs for Royal Caribbean Group cruise brands, operated by Royal Caribbean Cruises Ltd., and its subsidiaries (collectively “RCG”) including the Royal Caribbean International® loyalty program, Crown & Anchor® Society (“Crown & Anchor Society” or “CAS”) and the Silversea Cruises® loyalty program, Venetian Society (“Venetian Society” or “VS”). VS and CAS together the Partner Programs.

2.2 Subject to the Loyalty Status Match Rules , (the “Loyalty Status Match Rules”) Members enrolled in Partner Program(s) and the Loyalty Program will receive complimentary Member Level (as defined in the Loyalty Status Match Rules) status across the Loyalty Program and Partner Program(s) commensurate with the program at which they have completed the qualification requirements set forth in the applicable program’s rules to achieve the highest Member Level in accordance with the Loyalty Status Match Rules.

3. ABOUT THE LOYALTY PROGRAM. The Loyalty Program provides Members with exclusive access, booking benefits and onboard privileges, as further detailed in Section 4. Members are eligible to earn and accumulate Club Points to reach tier status in accordance with the Supplemental Terms (each a “Tier”). Eligible Members may also earn Power Up Points and Go Green Bonus Points in accordance with the Supplemental Terms.

4. BENEFITS .

4.1 Benefits of Membership. Members may receive certain membership benefits detailed in the Supplemental Terms (“Benefits”) in accordance with their Tier status. Benefits are not exhaustive and are subject to limitations along with additional terms and conditions as the Company may implement from time to time, in its sole discretion, including but not limited to those in Section 4.2.

4.2 Benefits available through the Loyalty Status Match Program.

4.2.a. Members can only earn Club Points, including Go Green Bonus Points and Power Up Points, with the Loyalty Program . Members who have received complimentary Tier status in the Loyalty Program through the Loyalty Status Match Program, or otherwise hold Tier status but have not earned the corresponding number of Club Points are not eligible for certain benefits unless and until the requisite number of Club Points have been earned (the “ CC Excluded Benefits ”). The CC Excluded Benefits include but are not limited to:

i. Complimentary Cruises for Zenith members;

ii. Zenith Milestone Kits;

iii. WWF® donations; and

iv. Retreat Lounge access when not staying in the Retreat (Members will only be permitted to access the Retreat Lounge when not staying in the Retreat based on availability and at the sole discretion of Company).

5. ADDITIONAL TERMS OF PARTICIPATION IN THE LOYALTY PROGRAM.

5.1. Monitoring Membership Accounts . The Company reserves the right to monitor the Accounts of all Members, at any time and without notice, for compliance with the CC Program Rules. The Company may review all Club Points, Go Green Bonus Points, Power Up Points and transaction history including, without limitation, requests for Benefits.

5.1.a. Correction of Club Points, Power Up Points, Go Green Points and/or Benefits. At any time and in the Company’s sole discretion (including, without limitation, where a Member was not eligible to earn a specific benefit pursuant to these CC Program Rules), the Company may correct (i) the amount of points credited to a Member’s Account, and (ii) any other benefit that has been credited to a Member’s Account, including, without limitation, any Tier or Tier status. The Company also reserves the right, in its sole discretion, to prevent, cancel, or reconcile any transaction where the Loyalty Program suspects there has been fraudulent activity connected with the transaction.

5.2. Taxes . Benefits may be subject to income or other taxes. The Member is responsible for paying all such taxes and for making all applicable disclosures to third parties including, without limitation, the party who paid for the transaction from which the Member earned points. The Company will not be liable for any tax liability, duty or other charges in connection with the issuance of Club Points, Go Green Bonus Points, Power Up Points, Benefits, and other Member benefits.

5.3. Interpretation of CC Program Rules . All interpretations of these CC Program Rules regarding membership are at the Company’s sole discretion, and the Company’s decisions will be final. In the event of any discrepancy between the English version and any translated version of these CC Program Rules, the English language version will govern.

5.4. Limitation of Liability. IN NO EVENT WILL CELEBRITY CRUISES INC., ITS SUBSIDIARIES AND AFFILIATES, AND EACH OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH THE LOYALTY PROGRAM, THESE CC PROGRAM RULES, OR THE OPERATION OF THE LOYALTY PROGRAM.

5.5. Governing Law; Time Limits to Bring Suit; Arbitration; Class Action Waiver. In this Section 5.5 only, inclusive of all subsections, references to “we” “us”, and “our” include Company and its past, present, and future parents, subsidiaries, affiliates and joint venturers, as well as our and each of those entities’ agents, employees, predecessors, successors, and assigns. In this Section 5.5 only, inclusive of all subsections, references to “you” and “your” includes Member, as well as your and each of those person’s assignees, heirs, trustees, agents, or other representatives.

5.5.a. TIME LIMITS TO PROVIDE NOTICE AND FILE A CLAIM.

NO CAUSE SHALL BE MAINTAINABLE AGAINST COMPANY UNLESS COMMENCED WITHIN ONE (1) YEAR FROM THE DATE SUCH CAUSE AROSE OR BE FOREVER BARRED, NOTWITHSTANDING ANY PROVISION OF LAW OF ANY STATE, TERRITORY OR COUNTRY TO THE CONTRARY.

5.5.b. CLASS ACTION WAIVER.

YOU MAY BRING CLAIMS AGAINST COMPANY ONLY IN YOUR INDIVIDUAL CAPACITY. EVEN IF THE APPLICABLE LAW PROVIDES OTHERWISE, YOU AGREE THAT ANY ARBITRATION OR LEGAL ACTION AGAINST COMPANY WHATSOEVER SHALL BE MAINTAINED BY YOU INDIVIDUALLY AND NOT AS A MEMBER OF ANY CLASS OR AS PART OF A CLASS OR REPRESENTATIVE ACTION, AND YOU EXPRESSLY AGREES TO WAIVE ANY LAW ENTITLING YOU TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION.

5.5.c. MANDATORY ARBITRATION.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS IF THERE IS A DISPUTE. 

Except as otherwise provided in the Cruise Ticket Contract , any dispute or claim between you and us must be arbitrated. This agreement to arbitrate is intended to be broadly interpreted.

These CC Program Rules requires you and us to resolve most disputes in arbitration after first trying to resolve them between us.  Arbitration is less formal than a lawsuit in court and uses a neutral arbitrator instead of a judge or jury.  Discovery is more limited in arbitration than in a court proceeding.  Arbitrators can award the same individualized remedies that a court can award.  Their rulings are legally binding and subject to very limited review by courts.  Arbitration will take place on an individual basis. Class and representative proceedings are not allowed, and you and we cannot seek, and arbitrators cannot award, relief on behalf of others.

BY AGREEING TO ARBITRATE, YOU AND WE EACH WAIVE THE RIGHT TO SUE IN COURT, TO TRIAL BY JURY, OR TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION. This Section shall survive termination of the CC Program Rules or any other agreement between you and us.

i. Pre-Arbitration Notice of Disputes and Informal Resolution.

Before either you or we commence arbitration, the claimant must first send a written notice of dispute to the other (“Notice”). Any such Notice to Company must be sent by U.S. certified mail or professional courier service to Company c/o: Legal Dept, Celebrity Cruises Inc., 1050 Caribbean Way, Miami, Florida 33132 (“Notice Address”). Any such Notice to you will be sent to your address on file with us, or an address we may ascertain after conducting a public records search. The Notice must include: (a) the claimant’s name, mailing address, email address, and phone number; (b) the claimant’s Membership Number (if applicable); (c) a description of the nature and basis of the claim or dispute; and (d) the specific relief sought. The Notice must be personally signed by you (if you are the claimant), or by our business representative (if we are the claimant). Electronic signatures are not acceptable. If you have retained an attorney to submit your Notice, please also provide signed written authorization allowing us to share your data with your attorney.

After the Notice containing all of the information above has been received, within 90 days, either you or we may request an individualized discussion (by telephone or videoconference) regarding settlement (“Informal Settlement Conference”). You and we must work together in good faith to select a mutually agreeable time during business hours for the Informal Settlement Conference (which can be after the 90-day period). You and our business representative must both personally participate in the Informal Settlement Conference, unless otherwise agreed in writing. Your and our lawyers (if any) may also participate.

Any applicable statute of limitations or contractual limitations periods will be tolled during the “Informal Resolution Period,” which is the period between the date that a fully complete Notice is received by either you or us and the later of: (i) 60 days later; or (ii) the date an Informal Settlement Conference is completed, if timely requested.

ii. Commencing Arbitration.

An arbitration proceeding cannot be commenced until after the Informal Resolution Period has ended. Any court of competent jurisdiction will have authority to enforce this Section including the power to enjoin the filing or prosecution of arbitrations without first providing a fully complete Notice and participating in a timely requested Informal Settlement Conference. Any court of competent jurisdiction also may enjoin the assessment or collection of arbitration fees incurred as a result of such arbitrations. Further, unless prohibited by applicable law, the arbitrator shall not accept nor administer any arbitration unless the claimant has complied with the Notice and Informal Settlement Conference requirements.

iii. Arbitration Procedure.

The arbitration will be governed by the Consumer Arbitration Rules (“ AAA Rules ”) of the American Arbitration Association (“ AAA ”), as modified by this Section, and will be administered by the AAA. (If the AAA is unavailable or unwilling to administer arbitrations consistent with this Section another arbitration provider shall be selected by mutual agreement or by the court.) The AAA Rules are available online at www.adr.org or by writing to the Notice Address. As in court, you and we agree that any counsel representing someone in arbitration certifies that they will comply with the requirements of Federal Rule of Civil Procedure 11(b), including a certification that the claim or the relief sought is neither frivolous nor brought for an improper purpose. The arbitrator is authorized to impose any sanctions available under that rule, the AAA Rules, or applicable federal or state law against all appropriate represented parties and counsel. The arbitrator may consider rulings in arbitrations involving different claimants against us, but an arbitrator’s ruling is not binding in other proceedings. Except as provided in this Section below, the arbitrator shall apply the substantive law that governs these CC Program Rules, and can award the same individualized remedies (including punitive and statutory damages and statutory attorney’s fees and costs) that a court could award under applicable law. Unless you and we agree otherwise, the arbitration will be decided based on papers submitted by you and us. The arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

During the arbitration, the amount of any settlement offer shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which either you or we are entitled.

iv. Arbitration Fees.

We will pay all AAA filing, administration, case-management, hearing, and arbitrator fees ( “AAA Fees ”) if we initiate an arbitration. If the aggregate value of your claims is US$750 or less, we will pay all AAA Fees, so long as you have fully complied with the Notice and Informal Settlement Conference requirements in this Section. In such cases, we will pay the filing fee directly to the AAA upon receiving a written request at the Notice Address that you have commenced arbitration or, if the AAA makes you pay the filing fee, we will send that amount to the AAA and request that the AAA reimburse you. If, however, the arbitrator finds that either the substance of your claim or the relief you seek is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. If the aggregate value of your claims is US$750 or more, you will pay all AAA Fees. In such cases, you agree to reimburse us for all monies previously disbursed that are otherwise your obligation to pay under the AAA Rules or this Section. For mass arbitration filings, you agree to pay all administrative fees for AAA to initiate the mediation process for the mass arbitration filings.

v. Requirement of Individual Arbitration.

The arbitrator may award declaratory or injunctive relief only in favor of the individual claimant seeking relief and only to the extent necessary to provide relief warranted by that claimant’s individual claim. YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. Further, unless both you and we agree otherwise, the arbitrator may not consolidate the claims of more than one person, and may not otherwise preside over any form of a representative, class, or private attorney general proceeding. If, after exhaustion of all appeals, any of these prohibitions on non-individualized declaratory or injunctive relief; class, representative, and private attorney general proceedings; and consolidation are found to be unenforceable with respect to a particular claim or with respect to a particular request for relief (such as a request for injunctive relief), then that claim or request for relief shall be severed and decided by a court after all other claims and requests for relief have been arbitrated.

vi. Mass Arbitrations.

If 25 or more claimants submit Notices or seek to file arbitrations raising similar claims and are represented by the same or coordinated counsel (whether such cases are pursued simultaneously or not), all the cases must be resolved in staged proceedings. You agree to this process even though it may delay the arbitration of your claim. In the first stage, we and claimants’ counsel will each select up to 25 cases (50 cases total) to be filed in arbitration and resolved individually by different arbitrators. In the meantime, no other cases may be filed or proceed in arbitration, and the AAA must not assess or demand payment of fees for the remaining cases or administer or accept them.

The arbitrators are encouraged to resolve the cases within 120 days of appointment or as swiftly as possible thereafter, consistent with fairness to the parties. After the first stage is completed, the claimants must engage in a single mediation of all remaining cases, and we will pay the mediation fee. If the remaining claimants and we cannot agree how to resolve the remaining cases after mediation, we and claimants’ counsel will repeat the process of selecting and filing up to 50 cases to be resolved individually by different arbitrators, followed by mediation.

If any claims remain after the second stage, the process will be repeated until all claims are resolved, with four differences. First, a total of 100 cases may be filed in the third and later stages. Second, the cases will be randomly selected. Third, arbitrators who decided cases in the first two stages may be appointed in later stages if different arbitrators are not available. Fourth, mediation is optional at the election of counsel for the claimants.

Between stages, counsel will meet and confer regarding ways to improve the efficiency of the staged proceedings, including whether to increase the number of cases filed in each stage. Either party may also negotiate with AAA regarding the amount or timing of AAA fees.

If this Section applies to a Notice, the Informal Resolution Period for the claims and relief set forth in that Notice will be extended (including the tolling of any applicable statute of limitations or contractual limitations period for the claims and requested relief) until that Notice is selected for a staged proceeding, withdrawn, or otherwise resolved. A court will have the authority to enforce this Section, including by enjoining the mass filing, the prosecution or administration of arbitrations, or the assessment or collection of AAA fees.

This subsection and each of its requirements are intended to be severable from the rest of Section. If, after exhaustion of all appeals, a court decides that the staging process in this Section not enforceable, then the cases may be filed in arbitration and the payment of AAA filing, administration, case-management, hearing, and arbitrator fees will be assessed as the arbitrations advance and arbitrators are appointed rather than when the arbitrations are initiated.

vii. Future Changes to this Section.

Notwithstanding any provision in these CC Program Rules to the contrary, you and we agree that if we make any future change to this Section (other than a change to the Notice Address), you may reject that change by sending us written notice within thirty (30) days of the first notice of the change to the Notice Address provided above. To be effective, your rejection must include your name, mailing address, email address, phone number, booking reference, and a statement personally signed by you that you wish to reject the change to this Section. By rejecting that future change, you are agreeing that you will arbitrate any dispute or claim between you and us in accordance with the language of this provision, as amended by any changes that you did not timely reject.

Captain's Club Supplemental Terms & Conditions

Your membership status.

To qualify for enrollment in the Captain's Club, you must be 18 years of age or older.

Your Captain's Club membership falls into one of six tiers: Preview (prior to sailing), Classic (after earning 2 Club Points), Select (after earning 150 Club Points), Elite (after earning 300 Club Points), Elite Plus (after earning 750 Club Points) and Zenith (after earning 3,000 Club Points). After you complete qualifying sailings or activities, your membership will automatically advance to the applicable membership level. You will enjoy your new membership benefits on the sailing after you reach the next membership level. Your membership number will remain the same as you advance to the next level.

Club Points

Celebrity Cruises Captain's Club membership tiers are based on Club Points. Prior to November 25, 2013, members earned one credit for sailing, one credit by sailing on an itinerary of 12-nights or longer, including Cruisetours (applicable to sailings on or after January 1, 2003); and earned one credit by sailing in a Concierge Class stateroom, AquaClass® stateroom, or Suite (applicable to sailings on or after January 1, 2004). After November 25, 2013, credits were converted to Club Points at a ratio of 1 credit to 30 Club Points. Club Points are earned based on stateroom category purchased and length of cruise including Cruisetours. Club points are awarded once per sailing. Celebrity Cruises makes it possible for you to earn up to 24 Club Points per night. Club points can also be earned through the Power Up Points program offered by Celebrity Cruises. For sailings returning after February 12, 2022, Edge Villas earn 18 points per night and the Iconic Suite earns 24 points per night. Sailings that returned prior to February 12, 2022, Edge Villas earned 12 points per night and the Iconic Suite earned 18 points per night.

Complimentary sailings, Seminar at Sea, Travel Agent rates, and employee rates do not earn Club Points in the program. Reduced rate upgrades, pre-cruise and onboard, will earn Club Points at the original stateroom category purchased, and NOT the category of the upgraded stateroom. Accepted offers in the Celebrity MoveUp program will earn Captain’s Club points at the original stateroom category purchased, and not the category of the upgraded stateroom. Club Points will not be awarded for Celebrity City Stay, Book & Go or any other vacation package.

Power Up Points can be earned by eligible members in the US, Canada, UK, Ireland, Australia and New Zealand for various non-sailing activities such as taking surveys, participating in social media activities and making bookings. Power Up Points convert to Club points at a ratio of 10 Power Up Points to 1 Club Point. All Power Up Points earned in a calendar month are converted to Club Points and added to a participating member’s Club Point balance within 14 days of month’s end. Club Points converted from Power Up Points in a given month will be rounded up to the nearest whole Club Point. All terms and conditions of a Power Up Points activity must be met to be eligible to receive the associated Power Up Points. Eligible members may participate once per activity. Point discrepancies must be submitted within 1 year of the activity date. Point discrepancies older than 1 year will not be reviewed or accepted. The processing of personal information related to Power Up Points activities is subject to our Privacy Policy available here: https://www.celebritycruises.com/privacy-policy and our Social Media Fan Page Notice available here: https://www.celebritycruises.com/company/social . Certain Power Up Points activities may be construed as financial incentive(s) under the California Consumer Privacy Act. You may opt in/out by your participation in any Power Up Point activity. Club Points converted from Power Up Points are subject to all terms and conditions of the Captains Club program. Power Up Points and Captains Club program terms and conditions are subject to change at any point without prior notice.

Relationship Points and Status

If two adult members over the age of 18 reside at the same address, they have the option to link their member accounts together by calling 1-800-760-0654. While each member still earns points based on their individual sailing activity, both will have access to the points and tier level associated with the member who has the higher Club Point balance. If the members ever stop residing at the same address, Celebrity may unlink the accounts. Members can also request their accounts be unlinked by calling 1-800-760-0654. Each member will then only have access to the points and tier earned individually.

For example, if member A has 100 points and member B has 175 points, individually, member A is a Classic member, and member B is a Select member. However, if member A and member B link their accounts, member A would then have 175 “relationship” points and Select status as well.

If member A takes another sailing and earns an additional 35 points, member A would then have 135 “individual” points but still only 175 “relationship” points and Select status.
If member A and B stop residing at the same address and the accounts are unlinked, member A would have 135 “individual” points and revert back to Classic status. Member B would retain all 175 “individual” points and remain at Select status.

Single Travelers

Guest travelling as a single traveler in a stateroom will earn double the amount of Club Points, based on stateroom category and number of nights sailed. This applies to all sailings on or after July 1, 2014, and to all Captain's Club members including Preview members. Single travelers receive one set of offers per sailing. However, any bonus points that a single traveler qualifies for will not also be doubled. For example, a single traveler that qualifies for a double points promotion will receive an extra set of Club Points for being a single traveler and an extra set of Club points for booking a qualifying sailing for a total of 3x Club Points.

Go Green℠ is a program offered by Celebrity Cruises where guests can opt-in to receive reduced housekeeping services while onboard. Captain’s Club members that opt-in to this program will receive an extra night’s worth of Club Points based on their stateroom category (“Go Green Bonus Points”).

To participate, members can opt-in online pre-cruise at https://cloud.na.celebritycruises.com/GOGREEN_OPTIN or onboard during embarkation day. Opt-in will not be permitted after embarkation day. One guest per stateroom must opt-in for each sailing. Information provided must be correct or points will not be awarded.

Go Green Bonus Points will be awarded for all Captain’s Club members in a participating stateroom. Go Green Bonus Points will be equal to one extra night of points based on the member’s stateroom category for the participating voyage. Reduced rate upgrades, including those won as part of the Move Up program, will earn Go Green Bonus Points at the original stateroom category booked (not the upgraded level). Go Green Bonus Points will be awarded once per eligible member. Go Green Bonus Points are excluded from any other Club point promotions. If a stateroom opts-out of the Go Green program before the end of the voyage, members in that stateroom will not receive the Go Green Bonus Points. Different than base points, Go Green Bonus Points are not doubled for single travelers paying full fare. Go Green Bonus points will be awarded within 10 business day post cruise.

Non-members that opt-in for Go Green must enroll in Captain’s Club to receive the Go Green Bonus Points.

Captain’s Club Benefits

Captain’s Club benefits do not combine with any other promotion, unless stated otherwise. Benefits may change without notice.

Discount on drink packages

Members may purchase a Classic or Premium drink with their discount pre-cruise only, by calling Captain's Club at 1 800-760-0654. Discount does not apply to drink packages purchased onboard. Discount does not apply to promotional drink packages, including promotional package upgrade. Not combinable with other offers.

Discount on drink package upgrade

Members may purchase a drink upgrade from the Classic Package to the Premium Package with their discount pre-cruise, by calling Captain's Club at 1-800-760-0654. Discount does not apply to upgrades purchased once onboard. Discount does not apply to promotional drink packages, including promotional package upgrade. Not combinable with other offers.

Specialty Dining Discounts

Discount only available onboard. Applies only to the member's cover charge. Not combinable with any other offers.

Laundry Services

Offers exclude Express Service. Wash / Dry / Fold not valid on final 3 days of cruise. Pressed items do not include dry cleaning. Pressing and Dry Cleaning offers not valid on final day of cruise. Please note services may not be available on some cruises if water restrictions are in place.

Discount applied to the total price of the Wi-Fi package or upgrade purchased. Combinable with the pre-cruise advantage only.

Complimentary unlimited Wi-Fi for Zenith members includes a premium package and limited to 1 device only. If a Zenith member has premium Wi-Fi already included in their ticket then they will get 1 device with premium from their ticket and 1 device with premium from their loyalty benefits for a total of 2 devices. If a Zenith member has basic Wi-Fi included in their ticket then they will get 1 device with premium from their loyalty benefits. The basic device from their ticket will be applied to another device for another guest in the stateroom if they are not also a Zenith member. If both guests are Zenith members, both will receive the premium plan (without the basic plan).

Complimentary 90 premium minutes for Elite and 240 premium minutes for Elite Plus will still apply. These minutes must be used before any basic minutes included in your ticket.

Discount on digital or print photo package excludes Wedding Packages, The Studio and Quinceñera. Discount off The Studio photo package excludes regular photos, Wedding packages and Quinceñera.

The Spa multi-use discount applies to most treatments; excludes MedSpa and retail. No complimentary access to Thermal Suite on Edge Class ships. Persian Garden pass only available on Millennium and Solstice Class ships while ship is in port.

The Captain's Club shore excursion discount applies to small group discovery tours only. When booked pre-cruise, this benefit is combinable with other pre-cruise discounts and will be applied onboard.

Hollywood Hot Glass

The Captain's Club Hollywood Hot Glass discount is applicable on Celebrity Equinox, Celebrity Solstice, and Celebrity Eclipse only. When booked pre-cruise, this benefit is combinable with other pre-cruise discounts and will be applied onboard

Match Plays are one-time use and require a table’s minimum bet for use. Offer is not available for pre-cruise purchase and is only available onboard. Bonus Card(s) requires the purchase of Deal or No Deal Card package. Card(s) redeemable at Casino cage and expires at the end of the voyage. Entries issued all at once and are not redeemable for cash or onboard credit. Cancellations only made through the PCP before sailing. After sailing, all sales are final. To play, game fees apply, and taxes apply. You must have an established folio account to play, be at least 18 years old (21 on Alaska sailings) and must be present to win. No limit on number of Deal or No Deal cards and can only be used for the session date for which they are purchased.

One-Category Upgrade

One-category upgrade requests must be made at the time of booking and apply only for upgrades within the supercategory, depending on availability. Example of a super category upgrade in AquaClass: A2 to A1. Upgrades available from categories 11- A1 on all Celebrity ships except Galapagos voyages.

Captain's Club one-category upgrade excludes categories: IS, ES, SV, UV, SC, UC, PO, DO, DI, DV,Z, Y, X, EX, XC, XA and W.

This offer cannot be used with certain restricted fares including but not limited to Exciting Deals, Interline, travel agent or employee rates. Upgrades apply for one stateroom per cruise. Stateroom assignments only. Not valid on holiday sailings.

The Captain's Club program terms are subject to change at any time without prior notice. Offers vary by tier, see benefit grid for full details. Captain Club benefits may not be available with other sales and promotions.

Zenith Retreat Lounge Access

Retreat Lounge access was reinstated for Zenith members on September 26, 2023. Access is limited to Retreat Lounge only, the Retreat Sundeck and Luminae are excluded.

Access to Concierge Lunch

Zenith members are invited to join the Concierge Lunch in Main Dining Room from 11:30am-1:00pm (times may vary by sailing).

Luggage Valet

Zenith members receive complimentary Luggage Valet where available, airline fees still apply. Must be flying on the entirety of the journey with the same air carrier, flight needs to be the same day of ship's arrival and must be on a 7 night or longer sailing. Currently available in Miami, Fort Lauderdale and Seattle on select airlines and itineraries.

Preferential Debarkation

Subject to availability.

Priority Tender Service

Priority waitlist for shore excursions, pre-sailing specialty restaurant reservations.

You can make dinner reservations for a Specialty Restaurant anywhere from 60 days to 4 days prior to your sailing date when booking a cruise on any Celebrity ship except Galapagos voyages. You can make your reservation online via our dining reservation tool. Proper attire is required.

Pre-sailing specialty restaurant reservations available through Captain's Club desk

Benefit does not apply to specialty dining packages

Zenith Member complimentary sailing at 3,000 Club Points and every 3,000 Club Points thereafter.

Initial Complimentary sailing: Valid for a 7-Night Caribbean or Bermuda cruise in a Standard Veranda Stateroom (lowest veranda category available at time of booking)

Complimentary sailing at every additional 3,000 Club Points: Valid for a 7-Night Caribbean or Bermuda cruise in an AquaClass® stateroom (A1, A2)

One complimentary stateroom per Zenith member household; 3rd and 4th rates apply; non-transferable, Single travelers are responsible for any companion traveler fare.
Taxes, fees, gratuities and other cruise enhancements are additional and still apply.
The Zenith Complimentary sailing is not combinable with any other offer, promotion or discounted rate. No refunds or credits for unused portion.
Initial complimentary sailing may be applied toward a CC or AQ stateroom on a Caribbean or Bermuda cruise. Pro-rated rates apply and are determined by Celebrity Cruises in its sole discretion
Complimentary sailing may be applied pro-rata to another sailing. Pro-rated amount is determined by Celebrity Cruises in its sole discretion; additional fees may apply.
If member is already booked on cruise that is not within the penalty phase, Celebrity can re-arrange the previously booked cruise. Prevailing rates may apply.
Black-out dates include holiday sailings (Christmas, New Year’s) and the inaugural year of a new ship

Azamara was sold by the Royal Caribbean Group to Sycamore Partners, a private equity firm, in March 2021. Since the sale, we have continued to award Captain’s Club Points on Azamara sailings. As of February 1, 2023, this benefit will change, and members will only earn points for the cruise line they are sailing on. Points and status earned in either program on or before February 1, 2023, will not be impacted. For Azamara sailings that conclude on or before February 1, 2023, members will continue to earn both Captain’s Club and Azamara Circle points. For Azamara sailings that conclude after February 1, 2023, members will only earn Azamara Circle points. For Celebrity Cruises sailings that conclude on or before February 1, 2023, members will continue to earn Captain’s Club points and Azamara Circle points, if they have at least one Azamara sailing. For Celebrity Cruises sailings that conclude after February 1, 2023, members will only earn Captain’s Club point.

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