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ABTA Travel Insurance

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https://www.abtatravelinsurance.com 

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ABTA has been a trusted travel brand for 70 years, offering advice and guidance to the travelling public, as well as leading the travel industry in supporting high service standards.

ABTA Travel Insurance is a high quality travel insurance product developed by ABTA in partnership with AXA.

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ABTA Travel Insurance   Reviews

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Reviews 4.5.

Most relevant

The ABTA policy covers motorcycle…

The ABTA policy covers motorcycle riding as standard. Perfect for our upcoming European trip.

Date of experience : 01 May 2024

Reply from ABTA Travel Insurance

Many thanks for your great review - The ABTA Travel Insurance team

Repeat customer - easy process

This is the 3rd or 4th time I've bought my and my partner's travel insurance through ABTA. The process to get a quote is so easy and the prices were fair, considering we both have pre-existing medical conditions. Even when considering other quotes, ABTA's policy coverage seems better. I've recommended it to others.

Date of experience : 18 April 2024

Simple and easy

As always easy to use simple to use and good prices. They also have a doctor app so that if you need one they can direct you to one. This is a great idea had it the last time I used ABTA before and with no problems. Great service.

Date of experience : 27 April 2024

The reason I continue to use ABTA…

The reason I continue to use ABTA Travel insurance is that I can set up my single trip requirements speaking to and receiving the advice if required from a REAL person. The staff have always been most helpful / patient / humorous and efficient

Date of experience : 19 April 2024

We haThank you ve used ABTA travel insurance for…

We have used ABTA travel insurance for the past 3years. Very easy to arrange online. Great cover pre existing medical history. Very competitive prices. Thank you ABTA

Date of experience : 22 April 2024

link via money saving expert…

received link via money saving expert and wanted top reliable cover and found with ABTA that is what i have

Date of experience : 15 April 2024

Easy to set up and efficient service

The insurance policy was a reasonable price and easy to set up

Date of experience : 24 April 2024

Very impressed with the service so far.

Very impressed with the service so far. I have a Platinum Annual Policy, excluding winter sports. I'm lucky I have not had to claim on the policy but I'm very impressed with their customer service so far. I spontaneously decided to join friends for a couple of days of skiing and rang ABTA to ask whether they could tack this onto my existing policy somehow (rather than taking out another policy which then ends up somehow invalidating the first). ABTA had to confer with their underwriter, but called me back the next day and confirmed they would cover me for free for the weekend! The phone lines have always been answered super quickly, too. So far, can definitely recommend.

Date of experience : 22 February 2024

I had taken out insurance with you

I had taken out insurance with you. Due to a medical emergency in my family I had to almost immediately cancel the insurance because I delayed my journey. The colleague who I spoke to was extremely helpful

Date of experience : 23 April 2024

Straightforward process and competitive quotes

We used ABTA for our last holiday insurance after frustration with the process of getting a quote from other companies, so it made sense to use them again. The process was straightforward, particularly when registering my husband's previous medical concern, and we were presented with three clear options for cover, all reasonable and competitive.

Easy to navigate

Easy to navigate, asked the right questions without going into unnecessary detail and the policy arrived via email in good time. A really good, quick and efficient service. PS. Hope I don’t need it.

Date of experience : 12 April 2024

Holiday insurance for the over 70s at…

Holiday insurance for the over 70s at the right price

Date of experience : 30 April 2024

OUTSTANDING EMERGENCY MEDICAL ASSISTANCE & REPATRIATION SUPPORT

I purchased an annual family policy in August 2023. My husband and I went on a Caribbean cruise in January 2024 and half way through the cruise I had a fall and badly fractured my leg. This resulted in us having to disembark in Aruba for my surgery where we remained for a further 9 days. The support I received from the AXA Team was amazing, they communicated with the cruise line and hospital on my behalf, authorising any treatment without me having to get too involved. When I was finally fit to fly home, they kept me up to date with the arrangements they had made. Being abroad and hospitalised is an ordeal in itself, but having such a competent team to support you takes away unnecessary added stress. On arrival home, claiming for other incurred expenses was simple and settlement received promptly.

Date of experience : 31 January 2024

Travel cover at a reasonable price.

A courteous and helpful assistant who was able to give me a reasonable price. Would recommend.

I have had to phone twice to request my…

I have had to phone twice to request my documents be sent by post.

Thank you for your review, we are sorry that you have not had a good experience with our service team. We have passed your review and concern onto AXA, who are the administrator for the ABTA travel insurance scheme.

Very easy to fill in to get holidaĺy…

Very easy to fill in to get holiday instance and very good deal .well recommend.

Date of experience : 21 April 2024

online Glitchy, and overall impersonal system.

online booking glitch refused my partner addition - cancelled the resulting error policy - rang to correct it - had to cancel, that part went OK - New police sorted with much formulaic stumbling through script, when 90% the answers were sitting there on the policy just cancelled... and now - my new policy hasn't arrived and all your emails are "do not reply"

Date of experience : 15 February 2024

Thank you for your review, we are sorry that your experience, has not been good. We have passed this review onto AXA who administer the scheme on our behalf. The ABTA travel insurance team.

Helpful staff.…

Had a query regarding a medical question so phoned and clarified how I should answer. Staff very helpful in their responses and ended saving me over £100. One piece of advice, when paying make sure you have any pop-up or cookie blockers turned off.

Date of experience : 09 February 2024

Fraudulent company - Stay away.

ABTA Travel insurance automatically renewed my travel insurance policy without any communication or renewal offer. Rang up to cancel, they said it was done. Still waiting for the refund (apparently it takes up to 14 days). I requested email confirmation of the cancellation, which has not been provided. I've rang 3 consecutive days requesting the cancellation confirmation email. Provided an alternative email address too. Still no email correspondence from ABTA despite numerous phone conversations where they insist it has been sent. Needless to say I have no trust in this organisation. Be very careful of using this company. Update post ABTA response to this review: This company is actively lying. Attempting to place blame on a third party organisation. My policy is with ABTA and not AXA. My communication is clear, ABTA are attempting to obfuscate. ABTA finally sent me an email. It's just a copy of the travel policy with no notification of cancellation... Avoid this company at all costs. Further information: I am still yet to be refunded for a policy I cancelled a month ago... Do NOT use this company.

Date of experience : 08 April 2024

Dear Sir, Please find clear wording on the ABTA website. ABTA Travel Insurance is a high-quality travel insurance product from ABTA and is underwritten and administered by the AXA Group. Also, the footer on the website ABTA Ltd is an Appointed Representative of Inter Partner Assistance S.A. which is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group. The ABTA travel insurance team.

Very reasonably priced and easy to set…

Very reasonably priced and easy to set up online. Took less than 10 mins all I .

Suggested companies

Staysure travel insurance, admiral insurance, avanti travel insurance.

ABTA Travel Insurance   Reviews

In the Travel Insurance Company category

Visit this website

Company activity See all

Write a review

Reviews 4.5.

Most relevant

The ABTA policy covers motorcycle…

The ABTA policy covers motorcycle riding as standard. Perfect for our upcoming European trip.

Date of experience : 01 May 2024

Reply from ABTA Travel Insurance

Many thanks for your great review - The ABTA Travel Insurance team

Repeat customer - easy process

This is the 3rd or 4th time I've bought my and my partner's travel insurance through ABTA. The process to get a quote is so easy and the prices were fair, considering we both have pre-existing medical conditions. Even when considering other quotes, ABTA's policy coverage seems better. I've recommended it to others.

Date of experience : 18 April 2024

Simple and easy

As always easy to use simple to use and good prices. They also have a doctor app so that if you need one they can direct you to one. This is a great idea had it the last time I used ABTA before and with no problems. Great service.

Date of experience : 27 April 2024

The reason I continue to use ABTA…

The reason I continue to use ABTA Travel insurance is that I can set up my single trip requirements speaking to and receiving the advice if required from a REAL person. The staff have always been most helpful / patient / humorous and efficient

Date of experience : 19 April 2024

We haThank you ve used ABTA travel insurance for…

We have used ABTA travel insurance for the past 3years. Very easy to arrange online. Great cover pre existing medical history. Very competitive prices. Thank you ABTA

Date of experience : 22 April 2024

link via money saving expert…

received link via money saving expert and wanted top reliable cover and found with ABTA that is what i have

Date of experience : 15 April 2024

Easy to set up and efficient service

The insurance policy was a reasonable price and easy to set up

Date of experience : 24 April 2024

Very impressed with the service so far.

Very impressed with the service so far. I have a Platinum Annual Policy, excluding winter sports. I'm lucky I have not had to claim on the policy but I'm very impressed with their customer service so far. I spontaneously decided to join friends for a couple of days of skiing and rang ABTA to ask whether they could tack this onto my existing policy somehow (rather than taking out another policy which then ends up somehow invalidating the first). ABTA had to confer with their underwriter, but called me back the next day and confirmed they would cover me for free for the weekend! The phone lines have always been answered super quickly, too. So far, can definitely recommend.

Date of experience : 22 February 2024

I had taken out insurance with you

I had taken out insurance with you. Due to a medical emergency in my family I had to almost immediately cancel the insurance because I delayed my journey. The colleague who I spoke to was extremely helpful

Date of experience : 23 April 2024

Straightforward process and competitive quotes

We used ABTA for our last holiday insurance after frustration with the process of getting a quote from other companies, so it made sense to use them again. The process was straightforward, particularly when registering my husband's previous medical concern, and we were presented with three clear options for cover, all reasonable and competitive.

Easy to navigate

Easy to navigate, asked the right questions without going into unnecessary detail and the policy arrived via email in good time. A really good, quick and efficient service. PS. Hope I don’t need it.

Date of experience : 12 April 2024

Holiday insurance for the over 70s at…

Holiday insurance for the over 70s at the right price

Date of experience : 30 April 2024

OUTSTANDING EMERGENCY MEDICAL ASSISTANCE & REPATRIATION SUPPORT

I purchased an annual family policy in August 2023. My husband and I went on a Caribbean cruise in January 2024 and half way through the cruise I had a fall and badly fractured my leg. This resulted in us having to disembark in Aruba for my surgery where we remained for a further 9 days. The support I received from the AXA Team was amazing, they communicated with the cruise line and hospital on my behalf, authorising any treatment without me having to get too involved. When I was finally fit to fly home, they kept me up to date with the arrangements they had made. Being abroad and hospitalised is an ordeal in itself, but having such a competent team to support you takes away unnecessary added stress. On arrival home, claiming for other incurred expenses was simple and settlement received promptly.

Date of experience : 31 January 2024

Travel cover at a reasonable price.

A courteous and helpful assistant who was able to give me a reasonable price. Would recommend.

I have had to phone twice to request my…

I have had to phone twice to request my documents be sent by post.

Thank you for your review, we are sorry that you have not had a good experience with our service team. We have passed your review and concern onto AXA, who are the administrator for the ABTA travel insurance scheme.

Very easy to fill in to get holidaĺy…

Very easy to fill in to get holiday instance and very good deal .well recommend.

Date of experience : 21 April 2024

online Glitchy, and overall impersonal system.

online booking glitch refused my partner addition - cancelled the resulting error policy - rang to correct it - had to cancel, that part went OK - New police sorted with much formulaic stumbling through script, when 90% the answers were sitting there on the policy just cancelled... and now - my new policy hasn't arrived and all your emails are "do not reply"

Date of experience : 15 February 2024

Thank you for your review, we are sorry that your experience, has not been good. We have passed this review onto AXA who administer the scheme on our behalf. The ABTA travel insurance team.

Helpful staff.…

Had a query regarding a medical question so phoned and clarified how I should answer. Staff very helpful in their responses and ended saving me over £100. One piece of advice, when paying make sure you have any pop-up or cookie blockers turned off.

Date of experience : 09 February 2024

Fraudulent company - Stay away.

ABTA Travel insurance automatically renewed my travel insurance policy without any communication or renewal offer. Rang up to cancel, they said it was done. Still waiting for the refund (apparently it takes up to 14 days). I requested email confirmation of the cancellation, which has not been provided. I've rang 3 consecutive days requesting the cancellation confirmation email. Provided an alternative email address too. Still no email correspondence from ABTA despite numerous phone conversations where they insist it has been sent. Needless to say I have no trust in this organisation. Be very careful of using this company. Update post ABTA response to this review: This company is actively lying. Attempting to place blame on a third party organisation. My policy is with ABTA and not AXA. My communication is clear, ABTA are attempting to obfuscate. ABTA finally sent me an email. It's just a copy of the travel policy with no notification of cancellation... Avoid this company at all costs. Further information: I am still yet to be refunded for a policy I cancelled a month ago... Do NOT use this company.

Date of experience : 08 April 2024

Dear Sir, Please find clear wording on the ABTA website. ABTA Travel Insurance is a high-quality travel insurance product from ABTA and is underwritten and administered by the AXA Group. Also, the footer on the website ABTA Ltd is an Appointed Representative of Inter Partner Assistance S.A. which is authorised and regulated by the National Bank of Belgium, with a registered head office at Boulevard du Régent 7, 1000 Brussels, Belgium. Authorised by the Prudential Regulation Authority (firm reference number 202664). Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Inter Partner Assistance S.A. UK branch office address is 106-118 Station Road, Redhill, RH1 1PR. Inter Partner Assistance S.A. is part of the AXA Group. The ABTA travel insurance team.

Very reasonably priced and easy to set…

Very reasonably priced and easy to set up online. Took less than 10 mins all I .

ABTA Travel Sure Travel Insurance Review

Everything you need to know before you buy travel insurance from ABTA Travel Sure!

The experts say:

Travelers looking for top-notch coverage should consider ABTA Travel Sure Platinum. This insurance plan provides generous cover limits of up to £10,000 when cancelling before travel, as well as £3,000 for personal possessions and baggage which are damaged, lost or stolen. To top it off, there is no medical excess! Fairer Finance has given this plan a perfect 5-star rating – so you can trust that you’re in good hands with this policy.

What ABTA Travel Sure customers are saying right now:

• ✅ Great customer service
• 😃 Amicable solution within a couple of weeks
• 💯 Clear, easy process
• 📱 Doctor Please app for medical access abroad
• 💰 Reasonable prices
• 🤧4 hours waiting to speak with a doctor due to lack of access code in documentation
• ✉️Incorrect email address provided at time of policy purchase, leading to potential risk of third party receiving policy
• 🔒Security measures not secure enough, as details can be given to anyone who can phone in

ABTA Travel Sure customer reviews summary

ABTA Travel Sure travel insurance offers a great service and competitive prices. Customers are able to easily book cover online and then save their quote for later. It also includes a helpful Doctor Please app for medical access abroad, plus clear and straightforward policies. The customer service team is very helpful and knowledgeable, providing assistance when needed. Overall, ABTA Travel Sure Travel Insurance has everything you need for your next trip outside the country, earning it a solid 9/10!

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ABTA launches travel insurance for those tempted to book a summer holiday: Is it any good and what else is on offer?

• New deal offers up to £5m cover for coronavirus bills while abroad
• It also joins the few deals offering cancellation cover if you fall ill with the virus
• Cover only applies in countries that have been pre-approved by government 

By Will Kirkman For Thisismoney.co.uk

Updated: 07:08 EDT, 17 July 2020

View comments

Holidaymakers worried about catching coronavirus have a new option with a deal that pays your medical expenses if you catch the virus abroad.

Travel insurers have begun to tentatively reintroduce policies after pulling most deals in the outbreak of the pandemic.

Today, the Association of British Travel Agents has launched a new policy designed to cater to holidaymakers who are worried about contracting the disease while overseas.

ABTA's new 'Travel Sure' is underwritten by Axa and provides up to £5million cover for those heading to countries that the Government says are exempt from its 'all but essential travel' list.

 Insurers have begun to tentatively reintroduce policies after pulling most from the shelves

These countries currently include most of Europe and large parts of South East Asia, but doesn't include for example the US. A full list of exempt counties can be found here .

Crucially, this insurance will pay your medical bills if you fall ill with coronavirus in any of these countries and need to seek medical treatment before you can come home. They will also pay any costs associated with getting you home.

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• Summer holidays abroad could be back on - what are the best cards to beat overseas fees?

The cover also includes as standard cover for things like cruises, terrorism, airline failures and gadget cover – things that most insurance policies would make you pay extra for. 

Unlike some policies there's also no upper age limit, meaning older holidaymakers can also apply. 

There's also a 'gold' and a 'platinum' package, which offer higher levels of cover for a higher premium.

The move from ABTA, which is most associated by consumers as offering protection in the event of a travel firm going bust, comes as it looks to help the industry recover from the devastating blow coronavirus has had.  

Ian Hall, head of travel insurance at ABTA said: 'In these circumstances we know that insurance has an important role to play in giving people confidence to book now travel is restarting, and ABTA Travel Sure will appeal to people who require cover for coronavirus medical expenses whilst on holiday.'

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With our new partner, Compare the Market, you can compare insurance and exclusive deals .

Could you save hundreds of pounds a year on your home insurance, car insurance, travel insurance as well as pet, motorbike and van insurance? Ue the tool to check.

>> Check to see if you can start saving money now   

Brian Brown, consumer finance expert at Defaqto, said: 'You must remember that most insurers won't cover you if, having booked your holiday, you can't travel due to either catching coronavirus or being told to quarantine by the Government track and trace team.'

Defaqto's consumer expert Brian Brown

Previously just Coverwise, Southdowns, Cedertree, British Airways and Cover for You offered this service. 

These represent only a miniscule proportion of the providers in the market – just 6 out of 162, or 4 per cent of the whole market.

Travel Sure will now also protect against cancelling or cutting a trip short for up to £2,000. 

If you plan to travel, its worth bearing in mind that many airlines and holiday providers are offering flexible booking policies which allow you to move holidays and flights to different dates without a change fee. 

Brown added: 'You should try to book travel and accommodation that is cancellable with a full refund before your date of travel. 

'If you are determined to go abroad this summer then you should be prepared to buy travel insurance as soon as you book your holiday, and make sure that the insurer will definitely cover you for both cancellation and medical treatment arising from coronavirus.'

>> For This is Money's full guide to travelling during the pandemic, click here

Share or comment on this article: ABTA launches travel insurance with coronavirus clauses

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ABTA launches 2022/23 events programme with a 10% discount on bookings made by 31 August 

ABTA has launched its events programme for autumn 2022-summer 2023 offering a host of high-quality, professional training events and conferences for businesses of all sizes, designed to keep the travel industry up-to-date on important, business critical issues.

As the industry continues to rebuild from the pandemic and tackles new issues never faced before, ABTA is keen to provide a brand-new line up of events for this new era of travel. 

Taking on board the feedback from our Members, a significant part of the programme is focused on in-depth training events from high calibre specialists and industry experts.

Attendees can expect advice and guidance in a diverse mix of areas including customer service, social media and marketing, finance, travel law and regulations. The training that is being introduced is suitable for new recruits as well as those returning to the sector and includes:   

• CRM and Data Management Strategies for Travel – 13 September 2022
• Introduction to Travel – 15 September 2022
• An Essential Guide to Google Analytics 4 (GA4) for Travel – 5 October 2022
• Carbon Literacy for Travel – 3 October 2022
• Employment Law – 1 December 2022

To reflect the growth in new recruits entering the industry, ABTA is offering the option for businesses that wish to book multiple training sessions across the year to book discounted delegate packages that they can use at a time that suits them. 

ABTA will also be hosting its annual conferences, including:

• Travel Trends ¬– 17 November 2022
• Travel Matters 2022 – 6 December 2022 (rescheduled from June 2022)
• Travel Finance Conference – 1-2 March 2023
• Delivering Sustainable Travel – 15 March 2023
• Travel Law Seminar – 10-11 May 2023
• Travel Marketing Conference – 17-18 May 2023
• Travel Matters 2023 – 21 June 2023

In addition to the multiple training sessions discount, ABTA is offering a 10% discount on all event bookings made before 31 August using the code ABTASUMMER22*. The events are open to the whole travel industry with reduced rates available for ABTA Members and Partners.

ABTA’s Head of Events, Eve Coburn, said:

“Following high demand from our Members, we have focused our events programme to offer a wide range of training sessions and conferences as the industry moves forward in the aftermath of the pandemic. ABTA is offering our Members and travel professionals the opportunity to increase their knowledge and skills in our ever-changing industry.”

Further detail on the events, plus registration and rates can be found at abta.com/events .

Notes to editors

*Cannot be applied retrospectively to bookings already made

About ABTA ABTA has been a trusted travel brand for over 70 years. Our purpose is to help our Members to grow their businesses successfully and sustainably, and to help their customers travel with confidence. The ABTA brand stands for support, protection and expertise. This means consumers have confidence in ABTA and a strong trust in ABTA Members. These qualities are core to us as they ensure that holidaymakers remain confident in the holiday products that they buy from our Members.

We help our Members and their customers navigate through today's changing travel landscape by raising standards in the industry; offering schemes of financial protection; providing an independent complaints resolution service should something go wrong; giving guidance on issues from sustainability to health and safety and by presenting a united voice to government to ensure the industry and the public get a fair deal.

ABTA has around 4,000 travel brands in Membership, providing a wide range of leisure and business travel services, with a combined pre-pandemic annual UK turnover of £40 billion. For more details about what we do, what being an ABTA Member means and how we help the UK public travel with confidence visit www.abta.com.