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In-Person Amazon Fulfillment Center Tours

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October 9, 2023

Written by Amazon Staff

Amazon is expanding its free in-person tours at fulfillment centers worldwide

Customers and employees can schedule a free in-person tour today.

Amazon employees giving a tour of a fulfillment center.

October 09, 2023

Amazon employees giving a tour of a fulfillment center.

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On 7th Avenue you’ll notice the Amazon Go Store, which uses Amazon’s “Just Walk Out” technology to create a “grab and go” shopping experience. At Amazon we have a process called “working backwards”. When we want to build something new, we start with the customer challenge or opportunity. In the case of the Go Store the challenge was simple. As Dilip Kumar (VP of AWS Applications) said: “ We wanted customers to be able to walk in, take stuff, and just...leave. ”

The Go Store is a great example of Amazon having a customer-centric vision and an unwillingness to compromise. You’re looking at the first Go Store ever created! This store was opened just 13 months after Amazon Engineers showed the technology to Amazon employees. You’ll see Go Stores popping up all over the world - even at Seattle’s own Climate Pledge Arena, home of the Kraken!

Entrance to an Amazon Go location

The entrance to the first ever Amazon Go store

A common question we get around campus is where do all of these employees eat! Inside most buildings is a restaurant for employees. Those restaurants are designed to only host 30% of the employees working in that building - and that’s on purpose! We want our employees to go out into the community and grab coffee or food from local retailers. This is one of the many ways we help create economic vibrancy in our neighborhood and support local businesses.

Amazon’s Real Estate team seeks out retailers that match the Amazon spirit of insisting on the highest standards and being socially responsible. John Schoettler, Amazon’s VP of Global Real Estate and Facilities, has explained our philosophy using these words: “Our goal was never to build a campus just for our employees, but to create a neighborhood where people want to go to and not drive through.” We could have decided to build our campus in the suburbs, looking inwards and just building amenities for our own employees, but we opted to be in downtown and help revitalize a neighborhood like South Lake Union, bringing new life to the city and creating new opportunities for local residents.

During the pandemic, when our 55,000 Seattle-based employees were working from home, we immediately (in just four days!) created the Amazon Neighborhood Small Business Relief Fund to provide grants and free rents to the local businesses across our Puget Sound campus. We invested $19 million dollars to make sure they stayed afloat and were ready to come back when the situation improved.

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Back in 2020, while the world was coping with the COVID-19 pandemic, Amazon and Mary’s Place quietly opened a shelter for families experiencing homelessness inside a building originally intended to be used as offices in downtown Seattle. In this eight story building, Mary’s Place provides safe shelter, housing resources, and community for 200 family members experiencing homelessness.

Since opening, it has provided 156,000+ bed nights for families. Families have their own private rooms, common areas throughout the shelter provides space for families to meet with housing and employment specialists and spend time together, and a rooftop deck allows children to play outside safely. Amazon employees based in Seattle often volunteer at Mary’s Place serving meals or helping guests polish their resumes and prepare for job interviews.

Now, in 2024, with our offices brimming with employees again and people returning downtown, Amazon is proud to report an 82% increase in South Lake Union foot traffic as well as an 86% increase in credit card transactions. These numbers represent the difference between various periods during the pandemic and May 2023 as we started welcoming Amazonians back to the office.

Looking at the gardens down 7th Avenue, a row of Accolade and Princeton elm trees line the street. Both varieties are resistant to Dutch elm disease, an invasive fungal pathogen accidentally introduced to the United States in 1928 that has devastated native elm populations. These hardy elms provide a cool pathway that guides you through the downtown corridor. Planting new trees is one of the most effective ways to reduce atmospheric carbon dioxide and other pollutants while helping to keep our urban streets cooler in the summer months.

A large living wall with the words "The Climate Pledge" in the center

A living wall at The Climate Pledge Arena, named by Amazon in 2020 in honor of The Climate Pledge

In 2019, Amazon co-founded the Climate Pledge Agreement. We at Amazon believe we have an obligation to stop climate change, and reducing carbon emissions to zero will have a big impact. Amazon is striving to reach net-zero carbon emissions by 2040 and we are currently on the path to powering 100% of our global operations with renewable energy by 2025. One example of our commitment is our recapture and reuse of “waste heat” from a nearby non-Amazon data center. The “Westin Building Exchange” houses more than 250 telecom and internet companies and they had heat to share! Amazon arranged to capture this heat into our central plant below Doppler. The heat runs through five heat-reclaiming chillers to concentrate the heat into a smaller volume of water raising the temperature to 130 degrees Fahrenheit and then distributing that heat through our buildings. For the coldest days we have back-up boilers but since this system has been in place you might find it surprising to know that we very rarely need to use them. Recycling excess energy from the Westin Building Exchange will save some 80 million kilowatt hours of electricity use over 25 years—an amount equivalent to the carbon dioxide emissions of 65 million pounds of coal.

Map showing all tour stops with 7th Avenue highlighted

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COMMENTS

  1. Amazon Tours NA

    Step into the dynamic world of Amazon with our free tours, where you'll go behind the scenes to witness firsthand the intricate web of technology, people, and processes that drive Amazon's success story. During your tour, you'll have the chance to explore our state-of-the-art technology that powers our fulfillment centers, from cutting ...

  2. In-Person Tours

    Scroll through the calendar tool to book a free walking tour of an Amazon warehouse and see how our people and technology deliver for customers. Can't find a tour on your preferred date? We release new tour availability mid-month, so make sure to check back then! ... 42 miles from Seattle, WA 59 miles from Victoria, Canada. 88 miles from ...

  3. In-Person Amazon Fulfillment Center Tours

    Cutting-edge technology. Amazon Tours allow you to see different types of robots in action and explain how they make the fulfillment process more efficient! Robots not only benefit the people who work alongside them, by reducing the distance we walk. They also improve the shopping experience for our customers by allowing us to hold more ...

  4. Tour an Amazon fulfillment center

    Take a free tour of one of Amazon's fulfillment centers, to see how employees pick, pack, and ship customer orders around the world. If you've ever wanted to see inside one of Amazon's massive fulfillment centers (FCs), here's your chance! Amazon offers free virtual and in-person tours of FCs around the world, where our expert tour ...

  5. How to tour Seattle offices at Amazon's headquarters

    You can now tour Amazon's Puget Sound headquarters campus. The new, self-guided experience shares information about the company and its history as you walk through its urban Seattle campus and landmarks. Scan a QR code at one of the 15 Amazon Puget Sound Campus Tour signs for information. The tour is located in the Denny Triangle, between ...

  6. Amazon Puget Sound Headquarters Tour

    The Puget Sound Headquarters Tour is a self-guided experience and suitable for individuals or groups. There is currently no way to register for a guide-led experience. If you are a member of the press looking for a tour, please reach out to [email protected] with your request and we'll work with you to arrange a visit.

  7. Free Amazon fulfillment center tours

    Tours are opening in new buildings all the time, so check amazontours.com to see if one is available in your area. In person tours are now available in over 30 new locations across the U.S., Canada, the UK, Italy, and Germany. Sign up today for a free fulfillment center tour. Registration is limited and on a first-come, first-served basis.

  8. Locations & Availability

    We can't wait to meet you! Tours dates are posted monthly, up to two months in advance. Beginning November 18th, we will be pausing in-person tours at all locations as we prepare holiday orders through the end of the year, but are excited to welcome guests back with new dates in 2024. Please check back in January for our updated availability.

  9. Puget Sound Headquarters (Seattle, Washington)

    Puget Sound Headquarters (Seattle, Washington) Can I tour any other Amazon Headquarters? What will I see and learn on the Puget Sound Headquarters Tour? How long is the entire Puget Sound Headquarters tour route? How do I scan a QR code? Do I get to go into the Amazon buildings with this tour? Is there a map that I can follow? ...

  10. 7th Avenue

    Explore 7th Ave. on Amazon's Puget Sound Tour. Learn how the campus revitalizes the community. From Amazon Go to novelty shops, uncover the essence of the city. About. Latest News. ... Amazon employees based in Seattle often volunteer at Mary's Place serving meals or helping guests polish their resumes and prepare for job interviews. Now, in ...