rocket travel website

Rocketmiles 4+

Book hotels. earn rewards‪.‬, rocketmiles.

• 4.8 • 8.2K Ratings

Screenshots

Description.

Rocketmiles allows travelers to book accommodations worldwide and earn with their favorite loyalty programs, every time they book. Now, the Rocketmiles app makes booking and earning even easier: • Choose from over 400,000 properties worldwide. • Earn with over 50 partners, including American Airlines AAdvantage, United Airlines MileagePlus, Southwest Airlines Rapid Rewards, and Amazon.com Gift Cards. • Manage your reservations offline. • Search by hotel ratings, reviews, price, and more. • Receive app bonuses to earn even larger rewards. Founded in 2012 and acquired by Booking Holdings in 2015, Rocketmiles's goal has remained unchanged: make every trip more rewarding to get travelers on vacation faster. Learn more about Rocketmiles and find travel inspiration at: • Website: rocketmiles.com • Facebook: facebook.com/rocketmiles • Twitter: twitter.com/rocketmiles • Instagram: instagram.com/rocketmiles

Version 4.12.1

We fixed a few issues to make your booking experience even better.

Ratings and Reviews

8.2K Ratings

MUCH improved mobile app!

I LOVE earning Alaska Airlines miles using this app; qualifies me for free flights much faster. Most of the bugs fixed. Only major bug left, in my opinion, is the one that lists a hotel/room as "available" while you're searching, and yet unavailable when you're confirming your booking. Another unfortunate annoyance, however, is when you have a legitimate confirmation, arrived at the hotel, and a hotel doesn’t have a room for you. It’s rare, but it has happened to me twice in the 5 or so years I’ve used the app. Most recently November 2019.

Questionable Business Practices

couple of weeks ago, I used Rocket Miles for the first time. They charged my credit card immediately for the reservation but apparently didn’t forward my payment information to the hotel. When I arrived to the hotel, I was again charged the room. Later on I discovered that Rocket Miles did not send my payment information to the hotel. As a result, I ended up paying for the room twice! For the next two weeks, I spent countless amount of time with customer service representatives who are based in ghost lan and are awful communicators. They lacked simple problem solving skills (I.e simply process a refund request). Instead, I kept getting the typical scripted answer “we assure you we working on this issue and as soon as we hear from our partner we will refund your money”. Up to the time of writing this review, I still haven’t received my refund and Rocket Miles continues to give me fake promises. Their business practices are questionable and probably should be investigated. Also, customers are promised frequent flyer miles and/or points but they could take up to FOUR weeks to process, of course they don’t tell you that upfront. The hotel rates are much higher than the average market price. In comparison to other sites, your better off booking with the hotel directly or using other competitors.

Love the idea ... has some bugs

I love the idea of this, but the app has some minor bugs ... I selected the hotel I wanted, gave my payment information and hit submit which resulted in an error message. There was no explanation of what the error was. Then I got an email from my credit card company saying they approved the charge. Unfortunately, the reservation wasn’t completed, so I had to redo the reservation process hoping I won’t be double billed ... I did contact customer service and they were of little help. As a side note, after my trip the hotel “accidentally” gave me a copy of the receipt and I now know Rocketmiles got about $20 for every night I booked ... I paid about $149 a night (extra $40 for extra miles) and the hotel charged Rocketmiles $79 a night. Now I don’t really have a problem with this since I got 10,000 miles, but if the money side of things is more important to you, then this program is probably not for you. The clerk told me if I had called them directly and asked for the best rate, there is a good chance I could have gotten a better deal, instead of $109 a night, I could have gotten the room for $95. Of course this depends on season and occupancy status.

App Privacy

The developer, Rocketmiles , indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .

Data Linked to You

The following data may be collected and linked to your identity:

• Contact Info
• User Content
• Search History
• Identifiers
• Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Information

English, Norwegian Bokmål, Spanish, Turkish

• App Support
• Privacy Policy

You Might Also Like

AwardWallet: Track Rewards

Travel Freely: Points & Miles

The Points Guy: Travel Rewards

FlightConnections

HoteLux: Stay Better

Copyright © 2024 Apple Inc. All rights reserved.

Looking for something?

• Call 13 18 75
• Member support

Earn and Redeem Velocity Points with our hotel partners

There are 3 ways you can earn Points with our Hotel Partners

• Book directly on our hotel partner’s website or via their call centre
• Join our hotel partner’s loyalty progam and select Velocity as your preferred method of earning or transfer your existing hotel loyalty points to Velocity
• Book on the Virgin Australia website

Earn Velocity Points directly with Hotel Partners

Book a hotel stay directly with one of our hotel partners below and earn up to 3 Velocity Points per $1 of eligible spend.

To earn Velocity Points, simply add your Velocity membership number at the time of booking or upon hotel check-in.

To be eligible to earn Points, be sure to book your hotel stay directly with our hotel partner on their website, mobile app, or via their contact centre. 1

When booking directly with hotel partners, Velocity Points cannot be earned when:

• Booking online through most third-party websites, including online travel agents such as booking.com, hotels.com, or any other unauthorised travel agent.
• If in doubt, contact our hotel partner to confirm if your preferred method of booking is eligible to earn Velocity Points.

Earn and Redeem Points on hotels via the Virgin Australia website,  powered by Rocket Travel

Earn or Redeem Velocity Points at over 400,000 properties across the world via the Virgin Australia website. 

• Earn 3 Points per $1 of eligible spend on all bookings* – ensure you add your membership number at the time of booking. 

Redeem your Points in full, or use at least 2,000 Points + Pay towards your next stay^

Enjoy piece of mind with free cancellation on selected hotels

Log in to make your accommodation booking, and you’ll be able to track and manage your upcoming stays

Important Information: You won't be able to earn Velocity Points by sharing your membership card or number at the time of hotel check-in. You must enter your Velocity membership number at the time of booking or prior to travel via Manage your Booking on your hotel confirmation email.  Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay.

* If you made a Hotel Redemption booking prior to 11 August 2022  you can manage your booking here.

Transfer your hotel loyalty points into Velocity Points

If you are a member of a loyalty program of one of our hotel partners below, you can convert your hotel loyalty points into Velocity Points in a few simple steps.

To earn hotel loyalty points, be sure to add your hotel program loyalty membership number at the time of booking.

To be eligible to earn hotel loyalty points be sure to book your hotel stay directly with our hotel partner on their website, mobile app, or via their contact centre.

Once you have earned your hotel loyalty points, you can transfer these points to Velocity. For more details click Find out more below. 2

When transferring hotel loyalty points to Velocity Points, hotel loyalty points cannot be earned when:

Unlock a world of rewards and recognition with our hotel partners

Your Velocity Gold or Platinum membership Status unlocks elite tier privileges with our preferred hotel partners.

The choice is yours: elite tier membership with either Hilton Honors or IHG One Rewards . 

To request elite tier membership in your preferred program, log in to your Velocity Account, go to My Benefits and select your preferred option.

  Members can only choose one benefit.

IHG One Rewards

Gold members receive Gold Elite membership with IHG One Rewards .

Platinum members receive Platinum Elite membership with IHG One Rewards .

The elite tier membership is valid for one year only unless retained in accordance with the relevant requirements of IHG One Rewards.

Hilton Honors

Gold  members receive  Gold  membership with Hilton Honors

Platinum  members receive  Diamond  membership with Hilton Honors

The elite tier membership is valid for one year only unless retained in accordance with the program requirements of Hilton Honors.

Did you know that your Velocity Gold or Platinum membership Status also unlocks elite tier privileges with our preferred car partners  Hertz  or  Europcar

Not yet a Velocity member?

Unlike other frequent flyer programs, it's free to be a Velocity member. Join today and start earning Points on the things you do everyday. 

Complimentary Partner Membership Terms & Conditions:

Complimentary Partner Membership is available with either IHG One Rewards or Hilton Honors. Once you have selected Complimentary Partner Membership with either IHG One Rewards or Hilton Honors, you are unable to change this selection or obtain a further Complimentary Partner Membership with the alternate partner. The benefit is available once only and your new level of membership with your chosen program will last for 1 year from date of activation. To retain your new level of membership, you will be required to meet the status maintain requirements in line with the program requirements.

1 Direct Hotel Partners Terms and Conditions: These are general Terms and Conditions for Velocity Point earn on direct hotel partners. Individual Terms and Conditions apply for each individual hotel partner. These can be found on the  Direct Earn Hotel Partner  page. Members will earn Velocity Points with direct earn hotel partners on eligible/qualifying stays. All exclusions, qualifying/eligible stays and qualifying/eligible room rates are outlined in the individual partner Terms and Conditions. A Qualifying Stay is one or more consecutive nights at the same hotel, whether you check in or out more than once, at the hotel’s Qualifying Room Rates (generally the standard rate, not a discounted or group rate). Qualifying Room Rates generally do not include promotional rates, wholesale packages, conference rates and group tour rates, employee discount rates, rates booked through third party web sites offering discounted 'distressed' inventory or 'last minute' accommodation deals, Member benefits discount rate and award or discount certificates, free or complimentary hotel stays, special rates offered through travel agencies, special rates offered to airline crew, airline employees, travel agent employees, Hotel employees or other industry discount rates. For Accor and International InterContinental Hotels Group members must switch on automatic conversion of their hotel loyalty points to Velocity Points to be eligible to earn Velocity Points. This can be done online in the account settings of your membership with the respective partner. For all other hotel partners, members must book direct with the hotel partner and include their Velocity Membership number in their booking. All hotel stays are governed by the individual hotels’ Terms and Conditions; please refer to the individual hotels’ website for full terms and conditions. Check the  Velocity Member Terms and Conditions  for details about earning Velocity Points with hotel partners. Please allow up to 8 weeks for Points to be allocated to your Velocity Account. Please ensure the name on the Velocity Account provided matches the name under which the hotel booking is made in order to earn Points for your stay. To earn and redeem Velocity Points you must be a Velocity member.  Velocity Member Terms and Conditions  apply.

2 Transfer Hotel Partner Terms and Conditions: These are general Terms and Conditions for hotel reward point transfer to Velocity Points. For full details on points transfers, including eligibility criteria, minimum points transfer and applicable conversion rates see  Transfer Hotel Points into Velocity Points  page. The earning and redemption of Partner points is subject to the Terms and Conditions of the Partner reward program. Once Partner points have been redeemed for Velocity Points, they are governed by the  Velocity Membership Terms and Conditions  and cannot be reversed. Transferred Velocity Points will be available in your Velocity Account subject to the applicable Partner points transfer timeframes. All exclusions, qualifying/eligible stays and qualifying/eligible room rates are outlined in the individual partner Terms and Conditions. All hotel stays are governed by the individual hotels’ Terms and Conditions; please refer to the individual hotels’ website for full terms and conditions. Check the  Velocity Member Terms and Conditions  for details about transferring hotel reward points to Velocity Points. Please allow up to 8 weeks for Points to be allocated to your Velocity Account after each transfer. Please ensure the name on the Velocity Account provided matches the name under which the hotel reward point transfer is made in order to earn Velocity Points. To earn and redeem Velocity Points you must be a Velocity member.  Velocity Member Terms and Conditions  apply.

Velocity Frequent Flyer members can earn or redeem Points for hotel stays via Rocket Travel Hotels. All bookings made through this platform are subject to Rocket Travel terms and conditions. 

* Earning Points on Hotels 

Standard Velocity Points earn rate is 3 Points per $1 spent on all hotels booked. 

Velocity Members must submit their valid Velocity Member number at the time of booking to be eligible to earn Velocity Points. 

• For Pre-Paid Hotel bookings, Points are awarded after stay and are awarded up to 2-3 weeks after checkout. 
• For bookings made via Rocket Travel where payment is made directly with the Hotel, Points are awarded up to 4-6 weeks after checkout. 

Points earn is not available on cancelled bookings.  

Only one Velocity member per booking is eligible to earn points.

Points cannot be earned on redemption bookings made with Points or a combination of Points plus pay 

Points are only earned on the nightly rate for the hotel room. Points cannot be earned on additional costs, such as in-room charges, early check-in, late check-out and upgrades.        

^ Redeeming Points on Hotels

You must be a Velocity Member to redeem Points for hotel stays 

Please ensure the passport or photo-id presented on check-in matches the guest’s name you indicate when you confirm your booking. 

Please ensure you review the cancellation policy attached to your reservation as these vary, and in some cases include non-refundable, non-changeable reservations. You may be entitled to a refund under the Australian Consumer Law in certain circumstances. If your booking qualifies for a refund, the total number of Points used for the booking can be refunded. Partial refunds of Points are not available.  

The minimum Points required to redeem a hotel stay via Rocket Travel Hotels is 2,000 Velocity Points.  

The actual Points required vary depending on the hotel, room type, rate type, time of booking and date for which the booking is made. Redemption levels are subject to change at the discretion of Velocity Frequent Flyer. 

You can use your Points to cover a partial amount or the full amount of the hotel room rate including taxes and surcharges. Additional costs, such as in-room charges, early check-in, late check-out and upgrades are not included and must be paid directly to the hotel. 

Velocity membership Terms and Conditions apply.

Ultimate guide to the Citi travel portal

fCiti is a TPG advertising partner.

The new Citi travel portal launched earlier this year , offering an enhanced user experience, more hotel options and a new feature for booking activities and attractions. Citi Travel with Booking.com is powered by Rocket Travel by Agoda, utilizing the features and booking availability of Booking.com's brands.

In this article, we will explore the functionality of the new Citi travel portal, discuss any potential drawbacks and clarify who can access this booking engine. Additionally, we will provide a step-by-step guide on using the portal to book your desired travel experiences and explain how to pay using your ThankYou points.

What is the Citi travel portal?

There are four main selling points for using Citi Travel with Booking.com.

First, it provides a one-stop shop for travel that you can pay for with your Citi ThankYou points while booking multiple elements of a trip simultaneously. This can be simpler than transferring points to separate airline or hotel partners and booking your trip piece by piece — and you can even use as many or as few points as you want. The downside is that you might achieve less value from your points to gain simplicity.

Second, the portal allows you to use points to pay for travel beyond flights and hotels, such as guided tours and theme park tickets. You can't do this with Citi's list of transfer partners, and you may achieve better value paying for travel with points in Citi's portal than you would by cashing out your points .

Third, certain card benefits require using the Citi travel portal. This is true of hotel benefits built into the Citi Prestige® Card (no longer open to new applicants) and Citi Strata Premier℠ Card (see rates and fees ). We'll explore those below.

The information for the Citi Prestige has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

Lastly, if you're paying for travel (and not using points), you may be interested in the bonus points available when using Citi Travel with Booking.com. Competitors like the Chase Ultimate Rewards travel portal , American Express Travel and Capital One Travel offer higher earn rates (depending on which credit cards you have) when booking your travel in the bank's portal rather than directly.

With the Citi Strata Premier℠ Card , you can earn 10 points per dollar on reservations for hotels, rental cars and eligible attractions.

Through June 30, 2024, Citi cardholders can earn bonus points as follows:

• 10 points per dollar on reservations for hotels, rental cars and eligible attractions with the Citi Prestige® Card (no longer open to new applicants)

Through December 31, 2025, Citi cardholders can earn bonus points as follows:

• 5 points per dollar on these same bookings with the Citi ThankYou® Preferred Card (no longer open to new applicants) and the Citi Rewards+® Card (see rates and fees )

The information for the Citi ThankYou Preferred card has been collected independently by The Points Guy. The card details on this page have not been reviewed or provided by the card issuer.

The fact that Citi's portal provides a one-stop shop for your vacation is its main strength. The ability to book hotels, rental cars and even entrance tickets to tourist attractions in one place (and even pay for these with your points) provides great simplicity.

Related: The ultimate guide to Citi ThankYou Rewards

How to use the Citi travel portal

Citi's portal sets itself apart from competitors by being available to anyone with a credit card earning Citi ThankYou points . For comparison, some travel portals reserve their best features for cardholders with expensive premium credit cards . Thus, you can access the portal with the $495-a-year Citi Prestige Card and the no-annual-fee Citi Rewards+ Card .

You can access Citi Travel with Booking.com by clicking this link and logging into your Citi account. If you have multiple Citi credit cards, you must select which card you want to use for booking travel. Once you select a card, you're ready to start booking travel.

How to book flights using the Citi travel portal

Booking flights in Citi's portal functions similarly to other portals. You'll choose whether this is a one-way or round-trip flight and provide the route, number of passengers, dates and class of travel. Unfortunately, you can't book multi-city itineraries.

Here's an example search from Chicago to Los Angeles. Note that you can use cities for your search if you don't have a specific airport preference.

The Citi Travel portal offers many filters and sorting options to help you find the most suitable travel options. These filters allow you to refine your search based on price, duration, departure and arrival times, number of connections and even your preferred airline. Furthermore, you can sort the results using these options without losing any filtering choices.

To change the sorting order of the results, click on the "Best overall" drop-down menu on the right side above the price of the first result.

Once you have selected a flight, you will be prompted to provide passenger information, including names, dates of birth, frequent flyer numbers and known traveler numbers for TSA PreCheck and Global Entry (if applicable).

Additionally, before making your payment, you can upgrade to a higher class of travel if it is available. This is the first time you'll see the cost to book a main cabin fare instead of a basic economy fare.

And if your fare class lets you select a seat, you can do so before heading to the payment page.

On the final page, you'll choose how you want to pay (with your points, credit card or a mix of the two) and complete your purchase. The redemption rate is an underwhelming 1 cent per point. For context, our valuations peg ThankYou points at 1.8 cents apiece, which you should be able to get by maximizing Citi's transfer partners .

How to book hotels using the Citi travel portal

Booking hotels will feel familiar to those who have used other portals.

You should choose your Citi Strata Premier or Citi Prestige card before beginning your hotel search if you intend to use those cards' benefits. Strata Premier cardholders can use a $100 hotel credit each calendar year on a booking of $500 or more. In contrast, Prestige cardholders get a fourth night free on hotel bookings in the portal, available up to twice per calendar year.

From here, you can add filters to help you reduce your results, such as by price, neighborhood, star rating and nearby attractions.

Once you pick a property, you'll see details on its amenities and features.

Then, you can select your desired room.

After choosing a room type, you can pay with points at checkout. Again, each point is worth a lackluster 1 cent.

You'll also have the option to view the cancellation policy before paying. Since policies can vary, ensure you know whether it's possible to change or cancel your booking before you make the final payment.

However, if you book a hotel that's part of a major loyalty program — like Hilton Honors or Marriott Bonvoy — through Citi, you likely won't earn points, nor will you enjoy any elite status perks on your reservation.

Hotel Collection and Luxury Collection properties

Alongside its revamped portal, Citi has introduced two new hotel programs, namely the Hotel Collection and the Luxury Collection. These programs offer similar advantages to other luxury hotel programs offered by credit cards .

Reservations through the Hotel and Luxury Collection have no minimum stay requirements. However, access to the Luxury Collection is exclusive to Citi Strata Premier and Citi Prestige cardholders.

You will receive guaranteed benefits such as daily breakfast for two people and complimentary Wi-Fi for Hotel Collection bookings. In addition to these perks, the Luxury Collection offers a $100 on-property credit, which can be used based on the policies of each hotel. Both programs also provide other benefits, such as early check-in, late checkout and room upgrades (specifically for Luxury Collection bookings, subject to availability at check-in).

Unfortunately, you can't filter search results specifically for Hotel and Luxury collections properties. To identify these properties, you must look for a tag or description indicating their inclusion in your search results.

Related: A comparison of luxury hotel programs from credit card issuers: Amex, Capital One, Chase and Citi

How to book rental cars using the Citi travel portal

Searching for rental cars feels familiar and works quickly.

After providing your location, dates, times and age, click "Search." From the available results, you can use the following filters:

• Vehicle type
• Rental company
• Free cancellation option availability

After choosing a car, you can see the full details and cancellation policy on the next page.

As with other items in Citi Travel with Booking.com , you can add your rental car to the shopping cart (if booking multiple travel elements) or go straight to check out to pay and reserve. Again, you can pay with points at a rate of 1 cent apiece.

How to book attractions using the Citi travel portal

One standout feature of Citi's travel portal is the ability to book attractions along with your hotels, flights and rental cars. This convenient option allows you to make a single transaction for all your travel needs, and you can even use your points to pay for them.

To access this feature, look for the "Attractions" option in the main search bar. However, depending on your location within the portal, you may need to click "More" in the drop-down menu and select "Attractions" from there.

Once you search for a destination, you'll see all available options— from entrance tickets for tourist sights to guided tours. For example, you can book a guided walking tour of the Hollywood Sign.

When you see an activity or tickets you want to purchase, click on the tile. This will take you to a page with details about this offering and cancellation policies.

One noteworthy option is Chicago CityPASS tickets, including access to five popular attractions. Click on "Check availability" in the top right corner to choose your preferred date to find pricing and availability.

As with other elements of Citi's portal, you can pay for attraction bookings using ThankYou points with a value of 1 cent apiece.

More things to consider about the Citi travel portal

Now that you know how to use the Citi travel portal, here's some general guidance to maximize your experience.

As always, we recommend comparing prices. There is no guarantee that Citi Travel with Booking.com will offer the best price for your trip. It's recommended to compare the prices you see on the portal with prices available when booking directly with hotels, airlines, rental car companies or tour providers.

If you plan to pay with points, check if you can get better value by using fewer points with Citi's transfer partners . Transferring points to programs like Wyndham Rewards may let you get more value from your points. Check out our guide to redeeming Citi ThankYou points for high-value redemption ideas.

Also, if you book hotels or car rentals through Citi's travel portal, you may forfeit any elite status earnings and benefits. Many loyalty programs require direct bookings to recognize elite status and provide associated perks. Evaluate whether the benefits you would be giving up are worth it.

Finally, Citi Strata Premier and Citi Prestige cardholders have exclusive benefits within the travel portal. Premier cardholders can enjoy $100 off a hotel stay of $500 or more once a calendar year, while Prestige cardholders can get a fourth night free on hotel stays of four nights or more twice a calendar year. If you're making an eligible hotel reservation, you'll see the option to use your available benefit on the payment screen.

You'll also see the benefit(s) highlighted on the hotel search page if you have one of these cards. This includes information on how many more times your benefit can be used.

If you don't see these benefits, check the top right corner of the portal and ensure your Premier or Prestige card is the active card for your searches.

Bottom line

Citi's revamped travel portal allows you to search and make travel reservations for flights, hotels, rental cars, and even tours and attractions. You can book travel up to a year in advance and pay using your Citi ThankYou points or any travel credit card .

Additionally, if you hold the Citi Strata Premier or Citi Prestige, you can utilize your hotel benefits through the portal.

However, it's important to consider potential tradeoffs. Assess your elite status with hotel or rental car companies and determine if you might get better value by booking your travel through another platform. If convenience is your deciding factor, this user-friendly portal offers many results when planning your upcoming vacation.

Additional reporting by Kyle Olsen.

• Credit Cards
• View All Credit Cards
• See If You're Pre-Selected
• Balance Transfer Credit Cards
• 0% Intro APR Credit Cards
• Rewards Credit Cards
• Cash Back Credit Cards
• Travel Credit Cards
• Retail Store Cards
• Small Business Credit Cards

Quick Links

• Banking Overview
• Certificates of Deposit
• Banking IRAs
• class="ssr-key" Small Business Banking

• Personal Loans
• Overdraft Line of Credit
• Home Lending
• Refinance Your Home
• Use Your Home Equity
• Small Business Lending

• Investing Overview
• Self-Directed Investing
• Guided Investing
• Working with an Advisor

• Wealth Management
• Citigold ® Private Client
• Citi Priority

• Open an Account

Notificación importante

Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta.

Please be advised that verbal and written communications from Citi may be in English as we may not be able to provide servicing related communications in all languages. These communications may include, but are not limited to, account agreements, statements and disclosures, change in terms or fees; or any servicing of your account. If you need assistance in a language other than English, please contact us as we have language services that may be of assistance to you.

CITI TRAVEL with Booking.com

Introducing citi travel℠: your new go-to booking destination.

Now you can plan your next great escape with the Citi Travel portal. With over a million hotels, around the clock customer service and customizable options right from your Citi Mobile ® App, booking vacations is a breeze.

Citi Travel Portal Benefits

The citi travel portal offers perks to make your travel booking experience easier and more convenient., access to over 1.4 million hotel and resort options, competitive prices when booking flights, hotels, cars and attractions, 24/7 customer service support for your booking needs.

Citi Travel is powered by Rocket Travel Inc., part of the Booking Holings Group together with Booking.com

Citi Travel℠ Terms & Conditions

• Online. Travel bookings can be made through the Citi Travel site. All travel bookings require the use of a Citi eligible credit card.
• Calling the Citi Travel service center. Travel bookings can also be made by calling the Citi Travel service center at 1-833-737-1288 (For TTY: Use 711 or other Relay Service). All travel bookings require the use of a Citi eligible credit card.
• Confirmation . No Travel availability, or times of travel are confirmed until the tickets or travel documents have been issued.
• Travel Overview . Travel includes airline tickets, hotel accommodations, rental cars, and attractions (" Travel "). Travel reservations can be made online or by calling the Citi Travel service center. All Travel is subject to availability and restrictions of the relevant Supplier. Travel may not be booked for minors traveling unaccompanied by an adult. Citi has the final authority on all decisions regarding Travel ticketing, pricing and availability and the interpretation of these Travel Terms and Conditions.
• Taxes, fees and surcharges that are collectible by Rocket Travel Inc. are subject to change without notice.
• Airline, hotel, car rental, vacation, and attraction/excursion company participation may vary from market to market.
• All bookings made by Rocket Travel Inc. shall comply with all applicable U.S. laws, rules and regulations including, without limitation, sanctions issued by the Office of Foreign Assets Control. Such sanctions may prevent Rocket Travel Inc. from offering travel to specific destinations or individuals. To assist Rocket Travel Inc. with its compliance with laws, rules and regulations, Rocket Travel Inc. may ask You for additional information. Any booking made, or in good faith believed to be made, in violation of U.S. law, will be cancelled by Rocket Travel Inc., in its sole discretion, with no liability to You other than to issue a refund, if permitted by law.
• Transactions made through the Citi Travel portal. All transactions are NON REFUNDABLE and NON CHANGEABLE unless permitted by the terms disclosed at time of booking. You can find a complete list of travel terms and conditions on https://search.travel.citi.com/info/termsofuse.html . No shows are non-refundable and will result in a forfeiture of all payments made by You in connection with the reservation, without credit due.

A small number of air carriers may require Rocket Travel Inc. to confirm flight availability when booking. If there is any issue with availability, you will receive an email regarding the status of your booking.

• Travel Changes by You. Changes to bookings are subject to the Supplier's policies, and the fees and conditions described in these terms and conditions. Any additional costs due to a permitted change are your responsibility and will be collected in U.S. dollars with a credit card in Your name. Any change, cancellation or additional collection fees imposed by the airline, hotel, car rental company, or activity provider are the responsibility of the traveler.
• Travel Changes and Cancellations by the Supplier. Airline, hotel, car rental, and tour operator schedules, terms, points of service and fares are subject to change without notice by the Suppliers. Airline schedule changes, flight cancellations and interruptions, oversold flights, hotels, and attractions are outside of the control of Rocket Travel Inc. These situations must be remedied by the applicable travel Supplier and may be subject to Federal or State Regulations. If an airline declares bankruptcy, it is not obligated to carry You or to refund tickets issued before the bankruptcy. Rocket Travel Inc. is not allowed to refund tickets on airlines that have declared bankruptcy. Money given to Rocket Travel Inc. immediately becomes the property of the airline and Rocket Travel Inc. is required by law to comply with the airline's orders.
• Liability Disclaimer. Rocket Travel Inc. acts only as an agent for the Supplier in regards to travel and the travel-related services, and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be caused due to defects in the travel products, acts of God, war, riots, or by any company or person involved in carrying out travel arrangements. Rocket Travel Inc. reserves the right to accept minor adjustments to the booking confirmation provided by the Supplier, where applicable. In the event of the Supplier cancels a booking prior to departure, a full refund will constitute a full settlement of all liability. To the extent applicable, a passenger's ticket(s), when issued, or electronic reservation, shall constitute the sole contract between the Supplier and the purchaser and/or passenger, and Rocket Travel Inc. shall have no liability for any actions or omissions of the Supplier. Rocket Travel Inc. is not responsible for any changes initiated by the passenger after departure.
• Contacting Rocket Travel, Inc. If there are any questions regarding Rocket Travel, Inc.'s full terms and conditions, please visit https://search.travel.citi.com/info/termsofuse.html Rocket Travel, Inc. 641 West Lake Street, Ste. 102 Chicago, IL 60661 Email: [email protected]
• Seller of Travel Registration Numbers Agoda International USA LLC, part of the Booking Holdings Inc. group of companies, and its relevant affiliates, including Rocket Travel Inc., facilitates the booking of the travel arrangements for You on behalf of the Citi Travel center. State Seller of Travel registration numbers (or equivalent) for Agoda International USA LLC in the states that require registration are: California (#2149788-50) (registration as a Seller of Travel does not constitute approval by California; Agoda International USA LLC is not a participant in the Travel Consumer Restitution Fund); Florida (#ST43421); Hawaii (#TAR-7458); and Washington (#604-161-566).

To provide you with extra security, we may need to ask for more information before you can use the feature you selected.

Just a moment, please...

Get Citibank information on the countries & jurisdictions we serve

You are leaving a Citi Website and going to a third party site. That site may have a privacy policy different from Citi and may provide less security than this Citi site. Citi and its affiliates are not responsible for the products, services, and content on the third party website. Do you want to go to the third party site?

Citi is not responsible for the products, services or facilities provided and/or owned by other companies.

Por favor, tenga en cuenta que las comunicaciones verbales y escritas de Citi podrían estar únicamente en inglés, ya que, tal vez, no podamos proporcionar comunicaciones relacionadas con los servicios en todos los idiomas. Estas comunicaciones podrían incluir, entre otras, contratos, divulgaciones y estados de cuenta, cambios en los términos o en los cargos, así como cualquier documento de mantenimiento de su cuenta. Si necesita ayuda en un idioma distinto al inglés, por favor, comuníquese con nosotros, ya que tenemos servicios de idiomas que podrían serle útiles.

Share Your Screen With A Phone Representative

During your call, you may be asked to share your screen for a faster, more efficient experience. If you agree, the phone representative you're speaking with will give you a Service Code to enter below.

If you need assistance from a Citi representative, contact us via chat or phone

Suggested Searches

• Climate Change
• Expedition 64
• Mars perseverance
• SpaceX Crew-2
• International Space Station
• View All Topics A-Z

Humans in Space

Earth & climate, the solar system, the universe, aeronautics, learning resources, news & events.

New NASA Sonifications Listen to the Universe’s Past

What’s Up: September 2024 Skywatching Tips from NASA

NASA Mission Gets Its First Snapshot of Polar Heat Emissions

• Search All NASA Missions
• A to Z List of Missions
• Upcoming Launches and Landings
• Spaceships and Rockets
• Communicating with Missions
• James Webb Space Telescope
• Hubble Space Telescope
• Why Go to Space
• Commercial Space
• Destinations
• Living in Space
• Explore Earth Science
• Earth, Our Planet
• Earth Science in Action
• Earth Multimedia
• Earth Science Researchers
• Pluto & Dwarf Planets
• Asteroids, Comets & Meteors
• The Kuiper Belt
• The Oort Cloud
• Skywatching
• The Search for Life in the Universe
• Black Holes
• The Big Bang
• Dark Energy & Dark Matter
• Earth Science
• Planetary Science
• Astrophysics & Space Science
• The Sun & Heliophysics
• Biological & Physical Sciences
• Lunar Science
• Citizen Science
• Astromaterials
• Aeronautics Research
• Human Space Travel Research
• Science in the Air
• NASA Aircraft
• Flight Innovation
• Supersonic Flight
• Air Traffic Solutions
• Green Aviation Tech
• Drones & You
• Technology Transfer & Spinoffs
• Space Travel Technology
• Technology Living in Space
• Manufacturing and Materials
• Science Instruments
• For Kids and Students
• For Educators
• For Colleges and Universities
• For Professionals
• Science for Everyone
• Requests for Exhibits, Artifacts, or Speakers
• STEM Engagement at NASA
• NASA's Impacts
• Centers and Facilities
• Directorates
• Organizations
• People of NASA
• Internships
• Our History
• Doing Business with NASA
• Get Involved

NASA en Español

• Aeronáutica
• Ciencias Terrestres
• Sistema Solar
• All NASA News
• Video Series on NASA+
• Newsletters
• Social Media
• Media Resources
• Upcoming Launches & Landings
• Virtual Guest Program
• Image of the Day
• Sounds and Ringtones
• Interactives
• STEM Multimedia

NASA Invites Social Creators to Experience Launch of Europa Clipper Mission

NASA’s Mini BurstCube Mission Detects Mega Blast

NASA Astronaut Don Pettit’s Science of Opportunity on Space Station

NASA, Boeing Optimizing Vehicle Assembly Building High Bay for Future SLS Stage Production

NASA Seeks Input for Astrobee Free-flying Space Robots

NASA Earth Scientists Take Flight, Set Sail to Verify PACE Satellite Data

Proyecto de la NASA en Puerto Rico capacita a estudiantes en biología marina

NASA’s Hubble, MAVEN Help Solve the Mystery of Mars’ Escaping Water

Artemis IV: Gateway Gadget Fuels Deep Space Dining

Hubble Examines a Busy Galactic Center

NASA’s Webb Reveals Distorted Galaxy Forming Cosmic Question Mark

Join the Eclipsing Binary Patrol and Spot Rare Stellar Pairs!

NASA Tunnel Generates Decades of Icy Aircraft Safety Data

Research Plane Dons New Colors for NASA Hybrid Electric Flight Tests 

NASA G-IV Plane Will Carry Next-Generation Science Instrument

OSAM-1 Partnership Opportunity: Request for Information 

NASA to Support DARPA Robotic Satellite Servicing Program

NASA JPL Developing Underwater Robots to Venture Deep Below Polar Ice

Learn Math with NASA Science

Eclipses Create Atmospheric Gravity Waves, NASA Student Teams Confirm

Leveraging Teacher Leaders to Share the Joy of NASA Heliophysics

Carbon Nanotubes and the Search for Life on Other Planets

235 Years Ago: Herschel Discovers Saturn’s Moon Enceladus

La NASA invita a los medios al lanzamiento de Europa Clipper

El X-59 de la NASA avanza en las pruebas de preparación para volar

La NASA invita a creadores de las redes sociales al lanzamiento de la misión Europa Clipper

Nasa decides to bring starliner spacecraft back to earth without crew .

Jessica Taveau

Nasa headquarters.

NASA will return Boeing’s Starliner to Earth without astronauts Butch Wilmore and Suni Williams aboard the spacecraft, the agency announced Saturday. The uncrewed return allows NASA and Boeing to continue gathering testing data on Starliner during its upcoming flight home, while also not accepting more risk than necessary for its crew.

Wilmore and Williams, who flew to the International Space Station in June aboard NASA’s Boeing Crew Flight Test, have been busy supporting station research, maintenance, and Starliner system testing and data analysis, among other activities.

“Spaceflight is risky, even at its safest and most routine. A test flight, by nature, is neither safe, nor routine. The decision to keep Butch and Suni aboard the International Space Station and bring Boeing’s Starliner home uncrewed is the result of our commitment to safety: our core value and our North Star,” said NASA Administrator Bill Nelson. “I’m grateful to both the NASA and Boeing teams for all their incredible and detailed work.”

Wilmore and Williams will continue their work formally as part of the Expedition 71/72 crew through February 2025. They will fly home aboard a Dragon spacecraft with two other crew members assigned to the agency’s SpaceX Crew-9 mission. Starliner is expected to depart from the space station and make a safe, controlled autonomous re-entry and landing in early September.

NASA and Boeing identified helium leaks and experienced issues with the spacecraft reaction control thrusters on June 6 as Starliner approached the space station. Since then, engineering teams have completed a significant amount of work , including reviewing a collection of data, conducting flight and ground testing, hosting independent reviews with agency propulsion experts, and developing various return contingency plans. The uncertainty and lack of expert concurrence does not meet the agency’s safety and performance requirements for human spaceflight, thus prompting NASA leadership to move the astronauts to the Crew-9 mission.

“Decisions like this are never easy, but I want to commend our NASA and Boeing teams for their thorough analysis, transparent discussions, and focus on safety during the Crew Flight Test,” said Ken Bowersox, associate administrator for NASA’s Space Operations Mission Directorate. “We’ve learned a lot about the spacecraft during its journey to the station and its docked operations. We also will continue to gather more data about Starliner during the uncrewed return and improve the system for future flights to the space station.”

Starliner is designed to operate autonomously and previously completed two uncrewed flights. NASA and Boeing will work together to adjust end-of-mission planning and Starliner’s systems to set up for the uncrewed return in the coming weeks. Starliner must return to Earth before the Crew-9 mission launches to ensure a docking port is available on station.

“Starliner is a very capable spacecraft and, ultimately, this comes down to needing a higher level of certainty to perform a crewed return,” said Steve Stich, manager of NASA’s Commercial Crew Program. “The NASA and Boeing teams have completed a tremendous amount of testing and analysis, and this flight test is providing critical information on Starliner’s performance in space. Our efforts will help prepare for the uncrewed return and will greatly benefit future corrective actions for the spacecraft.”

NASA’s Commercial Crew Program requires spacecraft fly a crewed test flight to prove the system is ready for regular flights to and from the space station. Following Starliner’s return, the agency will review all mission-related data to inform what additional actions are required to meet NASA’s certification requirements.

The agency’s SpaceX Crew-9 mission, originally slated with four crew members , will launch no earlier than Tuesday, Sept. 24. The agency will share more information about the Crew-9 complement when details are finalized. 

NASA and SpaceX currently are working several items before launch, including reconfiguring seats on the Crew-9 Dragon, and adjusting the manifest to carry additional cargo, personal effects, and Dragon-specific spacesuits for Wilmore and Williams. In addition, NASA and SpaceX now will use new facilities at Space Launch Complex-40 at Cape Canaveral Space Force Station in Florida to launch Crew-9, which provides increased operational flexibility around NASA’s planned Europa Clipper launch.

The Crew-9 mission will be the ninth rotational mission to the space station under NASA’s Commercial Crew Program, which works with the American aerospace industry to meet the goal of safe, reliable, and cost-effective transportation to and from the orbital outpost on American-made rockets and spacecraft launching from American soil.

For more than two decades, people have lived and worked continuously aboard the International Space Station, advancing scientific knowledge and demonstrating new technologies, making research breakthroughs not possible on Earth. The station is a critical testbed for NASA to understand and overcome the challenges of long-duration spaceflight and to expand commercial opportunities in low Earth orbit. As commercial companies focus on providing human space transportation services and destinations as part of a robust low Earth orbit economy , NASA’s Artemis campaign is underway at the Moon where the agency is preparing for future human exploration of Mars.

Find more information on NASA’s Commercial Crew Program at:

https://www.nasa.gov/commercialcrew

-end- 

Meira Bernstein / Josh Finch Headquarters, Washington 202-358-1100 [email protected] / [email protected]

Steve Siceloff / Danielle Sempsrott / Stephanie Plucinsky Kennedy Space Center, Florida 321-867-2468 [email protected] / [email protected] / [email protected]

Leah Cheshier / Sandra Jones Johnson Space Center, Houston 281-483-5111 [email protected] / [email protected]

Related Terms

• International Space Station (ISS)
• Commercial Crew
• Kennedy Space Center

Become a partner

Thank you for your interest in Rocket Travel by Agoda. We’re excited to work with you to maximize your earning potential and build loyalty among your customer base.   

“Rocket Travel by Agoda used its deep insight of web development, cultural and digital trends to create an elegantly simple experience for Flying Blue. Since implementing Hotels for Miles, hotel bookings have been remarkable, with a 200% increase compared to our previous hotel stay initiatives.”

Additional inquiries

For job opportunities, please visit our career portal . 

If you are a customer looking for help on a recent booking on a Rocket Travel product, please email [email protected] .