- Arch RoamRight
- Provider Review
Reviews, Sales, and Service Ratings for Arch RoamRight
0.1% (79) negative reviews to sales Average on Squaremouth is 0.2%
- 5 stars 1480
- 4 stars 441
- 3 stars 125
- 1 star 51
- Customer Service Before Trip
- Customer Service During Trip
- Customer Service During Claim
Customer Reviews for Arch RoamRight
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I got sick in Scottland and needed assistance in finding urgent care. Your customer service was awesome and she even followed up with me 3 days laters to make sure I was ok. I did not need to file a claim because the health care in Scottland is free. (Imagine that... free health care!) Home safe and sound but I will use you again!
Thank you! Lori Ann Haigh
Always use Arch.
Our return flight delay claim was quickly paid. Our baggage delay claim took much longer. Almost a month. The process of uploading supported documentation was cumbersome and tedious because I can only upload one document/one photo at a time. Also nowhere in the filing claim process was I given an option how to get paid for my claims, by check or quick pay. Yet the system had already decided for me when I called to ask.
I had no need to file a claim, but I did need to extend the coverage date. It was easy to do. Will use ARR again.
Claim is pending as I gather required documentation
I found it very easy to use my trip insurance, from a previous trip that I had to cancel, to the one I just returned from. I called and spoke to a customer service person and very quickly, my policy was used toward my new trip. Thank you.
Thank you for your review.
We're glad you were satisfied with our services. We hope you keep us in mind for your next trip.
Regards, The Arch RoamRight Team
For all our trips we ALWAYS purchase our Travel Insurance exclusively through Squaremouth/Arch Roamright because we are 73 with pre-existing health conditions. The website and Customer Service staff make navigating often complicated Insurance language easier. This gives us piece of mind.
In 2019 we had to file a small medical claim when my wife contracted Shingles in the USVI. Your Company aggressively became involved for us while overseas, facilitating the claim.
Thank you for your review. We're happy to hear you are satisfied with our services and appreciate your continued business!
Easy to get just the type policy I needed. Friendly customer service and completed my transaction easily.
While I appreciated the extreme details with which/why certain items were covered or not, I was not entirely enthused with how long it took to resolve for something relatively minor (in my opinion). I felt that 18 calendar (11 business) days was a bit too long. Still, I am likely to use them again since their price/policy is very competitive.
Claim process was pretty much as expected. Be sure to keep all receipts and credit card statements. Contact airlines and get proof of cancellations or delays. Once everything is submitted it’s just a matter of waiting. My only complaint is the lack of communication. After filing your claim you don’t hear anything from them until there decision has been made. Would have been nice to get updates.
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Arch RoamRight Review
Saturday, November 16th
2024 Travel Insurance Plan Reviews
- Arch RoamRight
- Comprehensive coverage prices start at $84
- Coverage for cancellation, interruption, and medical
- Full coverage and annual plans
- Refunds up to 150% for trip interruptions
- Comparison side by side
- Optional upgrades
- 4.6-star average rating
Arch RoamRight is a subdivision of the Arch Insurance Company that focuses entirely on travel insurance policies. Unlike other companies in our review that offer a brokerage approach, Arch RoamRight has a series of pre-determined plans that you can purchase. Arch launched the RoamRight brand in 2012, and it promises impressive customer service and value across its listed plans. However, the website is a little outdated and you may run into loading issues, depending on which browser you use.
Getting started
There are two ways to browse on ArchRoamRight. You can go to the dropdown menu and browse the plans available through the "Our Plans” tab, or jump right into getting your quote. The form is simple and asks where you currently reside, whether you want general travel or annual coverage, when your trip is taking place, and how much the trip costs. Arch RoamRight will also ask for the date you made your deposit for the trip and the ages of any travelers on your trip. From there, you can start looking at your suggested packages.
Four packages to choose from
There are four different travel insurance plans available from Arch RoamRight: Pro, Pro Plus, On-Trip Plus, and Multi-Trip. The Pro plan offers coverage for one child for free with each adult on the plan, no deductibles for medical, trip cancellation refunds of 100%, trip interruption refunds of 100%, reimbursement for missed connection and itinerary changes (up to $250), and baggage delay (up to $300). If your baggage is lost you can get up to $750. The Pro Plus plan offers the same features as Pro as well as up to 150% of the cost if your trip is interrupted, up to $750 for a missed connection, and up to $400 for baggage delay. The baggage loss refund also increases to $1,500. The On-Trip plan is for last-minute travel concerns and includes a $750 refund on your return flight cost, up to $2,000 for trip delay, up to $400 for baggage delay, and up to $1,500 for missing baggage. The Multi-Trip annual plan offers coverage for all of your trips (unlimited) for an entire year.
See your suggested plans side by side
There aren't built-in comparison features on Arch RoamRight, but when you fill out the form for a quote, Arch RoamRight shows you the costs and details for both Pro and Pro Plus, which you can view side by side before adding your chosen coverage to the cart. For the other plans (like the Multi-Trip or On-Trip), you'll need to browse from the product pages to get further details, as the form you fill out is slightly different. This may frustrate some customers who will need to go back and forth between pages if they're trying to decide between preemptively buying coverage or waiting until the middle of the trip to do so.
Pricing starts at $84 for full coverage
To compare the pricing at Arch RoamRight with other providers, we created a test traveler to fill out trip details for a detailed quote. Our created persona is a single traveler, age 35, traveling within the United States. The $2,000 trip is booked four months in advance for a 1-week total travel time. After going through the forms, Arch RoamRight provided us with pricing for the Pro and Pro Plus. We didn't get any options for the Multi-Trip or On-Trip plans since those require you to specify that you want those plan types separately. For Pro, we were offered $84 for our trip. For Pro Plus, the cost was $95.
Some plans offer upgrades
There are a series of upgrades available through Arch RoamRight that can total over $125 per plan. These include rental car damage upgrades, sports upgrades, and baggage and equipment upgrades. These are not necessary for most travelers, though, so they come across as extras rather than trying to upsell you. However, the costs are notably higher than at more traditional brokers.
Solid scores on Trustpilot for service
The parent company for Arch RoamRight, Arch Insurance Company, has an "NR” rating on the Better Business Bureau. However, you can find plenty of positive feedback for Arch RoamRight on Trustpilot and other third-party review sites. Arch RoamRight's average rating is around 4.6 stars and the company appears to be making good on its promises to provide solid customer service. Most of the recent reviews include highlights of the support team and describe pleasant experiences with Arch RoamRight's customer service. There are some recent reviews, though, that note that Arch RoamRight takes a long time to process claims, though others say it was a quick and efficient process.
Unique add-ons make it worth a look
Arch RoamRight is a great place to look for comprehensive coverage and plans for sports equipment or items outside of the general baggage coverage. However, with higher-than-average prices, no current rating from the BBB, and some website glitches with loading, Arch RoamRight doesn't rank as one of our favorite travel insurance options. Considering the pros against the cons, Arch RoamRight comes in with good rating overall.
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Where is the best place to find travel insurance.
Planning the vacation of a lifetime, or your next cross-country road trip? Whether you're hopping on a plane to a distant country or just crossing state lines for a family reunion, it's worthwhile to consider the importance of protecting yourself and your belongings. Travel insurance is a helpful safety net designed to safeguard you against any risks or losses you might worry about while traveling.
You can find protection for everything from minor issues like missed connecting flights and lost luggage to more serious concerns like injuries while abroad. So, what's the benefit of getting travel insurance? No matter where you're going, travel insurance can help you cover medical expenses. This is especially helpful for those traveling outside their home country where normal medical insurance may not apply.
Travel Insurance Plan FAQ
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Travel insurance can also help you with lost or stolen luggage. While the US Department of Transportation requires airlines to reimburse customers for lost items, you must have receipts proving the value of the lost items to get payment. Travel insurance can help you protect your items for the full amount without having to haggle with the airlines to get your money. Travel insurance will also help you if there is a last-minute cancellation for your trip. This way, if something comes up, you won't be required to pay hefty fees.
Travel insurance is usually based on the price of the individual trip and your age. Older travelers might expect to pay 5%-6% more than younger travelers. There are also different levels of coverage. You can choose cancellation coverage only or comprehensive coverage which usually includes delays, lost luggage, and some emergency medical care. In general, most coverage options cost between 4%-10% of your total trip cost.
Keep in mind, there are some restrictions. You don't want to add insurance at the last minute or travel to a known dangerous location. For example, if you're booking a trip to Florida during hurricane season, make sure to get your travel insurance well in advance. Your travel insurance may not help you with any damages incurred during that trip if you try to purchase it after a storm is named. The best approach is to always read your policy thoroughly to be sure that any concerns you have about your next trip are covered.
If you're ready to get jet-setting, we're right there with you. To help you find the best provider for travel insurance, we've put together a list of factors to help you narrow the field:
- Cost. A lot of insurance providers seem like they're throwing extra fees or upcharges at you. Make sure you check the prices and percentages offered by your ideal provider and make sure you're getting the most value for your money.
- Types of coverage. Not all travel insurance is the same. Some types only offer cancellation protection. Others offer more complete coverage for your luggage, belongings, or medical. Some even cover severe injury or death. Make sure you find a provider that has a full suite of coverage options so you don't need to shop around.
- Reputation. Make sure you check out your preferred insurer on trusted third-party review sites and the Better Business Bureau. This way you can see what other travelers think of their coverage and customer service experience.
With your travel insurance at the ready, you can start booking your next getaway ASAP. To help you get going on your well-deserved vacay, Top Consumer Reviews has researched and ranked the top travel insurance providers out there today. This way you can see all your favorite sights, try out some new cuisine, and pack as heavy as you need with the knowledge that your travel insurance will protect you every step of the way. Bon voyage!
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Arch RoamRight Reviews
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Reviews 4.6.
1,831 total
Most recent
Roam Right gives us peace of mind when we travel.
It was time to renew my yearly travel insurance. The person I spoke to was efficient and able to take care of everything with one call. I have used Roam Right for many years for my travel insurance needs and also for Grandchildren's adventures. It has always been a pleasant experience.
Date of experience : June 10, 2023
Reply from Arch RoamRight
Linda, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Great Customer Service and a great…
Great Customer Service and a great product. We have been using Roam Right for over 10 years on all of our international travel. The claim process is simple and our claims were paid with in days. It’s a great comfort to know that Roam Right has you covered!
Date of experience : June 06, 2023
Robert, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Your representative did an excellent…job!
Your representative did an excellent job of listening to our needs & suggesting the very best policies for our needs. She was both pleasant & quite professional to deal with!!!
Date of experience : June 01, 2023
Larry, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Customer service agent was excellent.
Date of experience : May 30, 2023
A., Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Excellent company
Excellent company! Great customer service!
Date of experience : May 23, 2023
Dave, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
They Will Not Pay a Claim!
We purchased a policy for a ski trip to Italy. Our skis did not make it and the airport representative suggested we wait 3 hours for the next flight to arrive as she suspected our skis would be on it and if we didn't stay it would be 2-3 days before they delivered them. I called the 24 hr hotline as I was concerned I would not be reimbursed for the time delay fee we would have to pay the car service we had pre-arranged. I was assured I had trip delay and thus would be compensated. We were subsequently denied the claim as trip delay does not cover this expense. I responded with the information I was given on the call and the call date and time and told them to listen to the recording. They said they listened to the call and "No assurances were provided". I asked them to send me the call as I disagreed. After 4 emails to them over several weeks they said they would get me the call. Several more weeks went by and I had to email them again. This time they responded that they could not give me the call or the transcript I had requested as it was not their property to give away, and admitted they had not listened to the call, but HAD read the transcript (I doubt it). I again asked for the call or the transcript as it should be of no concern since I AM THE ONE RECORDED and I am giving my consent...Nothing...My feeling is that this company is basically a scam - I thought for once I would get a return of my insurance investment, but of course, they don't want to give any $ back. DON'T BUY THEIR INSURANCE!!!
Date of experience : February 25, 2023
Sean, Thank you for reaching out to us. Travel insurance is a named peril insurance, meaning only covered events outlined in the policy are insured. While there was coverage under your policy for baggage delay, it doesn’t provide reimbursement for the car service’s additional wait time for the next flight in case your skis were on it. Consistent with industry practice, claims are not adjudicated over the phone. It appears that you may have misheard or misunderstood our assistance company with whom you communicated who clearly indicated that they were unable to predetermine baggage delay coverage under your policy for reimbursement for the car service’s additional wait time in anticipation that your skis may arrive on the next flight. Instead, the assistance company suggested filing a claim with the insurance company for reimbursement consideration for related expenses under the baggage delay benefits. With regards to your request for a copy of the call transcript, such internal documentation is considered proprietary and not shared with external parties. We understand you are disappointed with the outcome, however, we are required to adjudicate claims according to the terms of your policy. If you have any further questions you can contact us at 800-699-3845. Regards, The Arch RoamRight Team
The Good and an Opportunity for Better
Arranging for the policy was simple with clear understanding of the coverage. I made no claim so I’m not in a position to assess that process. My only request would be the ability to purchase coverage in a more “cafeteria” style since there are certain needs that are more important (to me) than others — although there are few, if any, options to do so.
Date of experience : May 18, 2023
David, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Easy to apply for
Easy to apply for. Easy to understand
Date of experience : May 14, 2023
Joe, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Helen was knowledgeable
Helen was knowledgeable, friendly and very patient in answering my questions and providing examples.
Date of experience : May 11, 2023
Dolores, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Excellent !!!!
Excellent !!!!! Pleasant customer service. No pressure to buy. If you travel a lot the yearly subscription of ArchRoamRight is perfect. Thks again
Date of experience : May 10, 2023
Stephen, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
6th time insuring my business trips…
6th time insuring my business trips with the company. Better impossible for my peace of mind.
Date of experience : May 04, 2023
William, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Thank god I didn’t have to use
Thank god I didn’t have to use, however it offered a piece of mind knowing I had the protection I might need when being so far away in the Dominican Republic.
Date of experience : May 03, 2023
Paul, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Best travel insurance.
I’ve used Arch RoamRight for years. Never had an issue even when I had to make a claim. One claim in five trips. RoamRight has always been cheaper than other companies. I would highly recommend this travel insurance company over and above all others.
Date of experience : April 01, 2023
I guess in this instance you get what…
I guess in this instance you get what you pay for. I purchased travel insurance for a trip to Europe for a very fair price. However, we encountered a delay of trip due to a blizzard which caused us to miss multiple connections. Since the delay wasn't a full 24 hours, none of the new ticket expenses were covered. I guess I understand now that this is only for catastrophic coverage, and not for instances such as this.... But make sure you do your homework as we are out a bunch of money that we assumed would be covered as this is exactly what I thought travel insurance was for. If all I needed was catastrophic coverage, I probably had that for free with my credit cards.
Date of experience : December 18, 2022
H L, Thank you for reaching out to us. We'd like to understand more about your experience and obtain more information about your 2-star review. When you have a moment, please send an email to [email protected] so we can review your case in more detail. Regards, The Arch RoamRight Team
I got the protection I needed for a…
I got the protection I needed for a reasonable price
Date of experience : May 01, 2023
Burt, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Great customer service and quick and…
Great customer service and quick and easy.
Date of experience : April 27, 2023
Angela, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
agent was quite helpful
agent was quite helpful, friendly, and quite knowledgable
Date of experience : April 24, 2023
Hello, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Peace of Mind
I had to give it a 4-star because, thank goodness, we did not have to use the insurance. It did allow us to breathe a sigh of relief that we could rely on Roam Right if any issues occurred during our overseas stay.
Date of experience : April 19, 2023
Cynthia, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
Reasonable price to give me peace of…
Reasonable price to give me peace of mind when I travel.
Date of experience : April 17, 2023
Karen, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
I never had to use it
I never had to use it, but the peace of mind was worth the price.
Date of experience : April 15, 2023
Hugh, Thank you for your review. We're glad you were satisfied with our services. We look forward to protecting your next trip! Regards, The Arch RoamRight Team
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