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How Can You Tell If a ‘Travel Club’ Is a Scam?
A nationally recognized reporter, writer, and consumer advocate, Ed Perkins focuses on how travelers can find the best deals and avoid scams.
He is the author of "Online Travel" (2000) and "Business Travel: When It's Your Money" (2004), the first step-by-step guide specifically written for small business and self-employed professional travelers. He was also the co-author of the annual "Best Travel Deals" series from Consumers Union.
Perkins' advice for business travelers is featured on MyBusinessTravel.com , a website devoted to helping small business and self-employed professional travelers find the best value for their travel dollars.
Perkins was founding editor of Consumer Reports Travel Letter, one of the country's most influential travel publications, from which he retired in 1998. He has also written for Business Traveller magazine (London).
Perkins' travel expertise has led to frequent television appearances, including ABC's "Good Morning America" and "This Week with David Brinkley," "The CBS Evening News with Dan Rather," CNN, and numerous local TV and radio stations.
Before editing Consumer Reports Travel Letter, Perkins spent 25 years in travel research and consulting with assignments ranging from national tourism development strategies to the design of computer-based tourism models.
Born in Evanston, Illinois, Perkins lives in Ashland, Oregon with his wife.
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The idea of a “travel club” covers a wide range of organizations and activities, from scam-like timeshares to legitimate memberships that can save you money. All are certainly not equal.
Many are legitimate low-risk operations, such as AARP , AAA , and other independent travel promoters. The most reliable ones are those you’ll recognize the names of. Some resort chains call themselves “clubs,” like Club Med’s all-inclusive resorts . Membership to these is mostly harmless marketing hype, but can offer real discounts: The more exclusive organizations may be exempt from agreements that prohibit third-party agencies from slashing their rates.
Membership fees, if any, are usually nominal—often under $50 a year—and you can easily opt out if the club doesn’t deliver real value. All you have to lose is the minimal initial fee. The discounts they claim may be no better than you could get through other sources, but they’re usually not worse, either. For well-known travel brands like these ones, the scam risk is minimal.
How to Spot a Travel Club That’s a Scam
Others, however, pose a big financial risk. Some require stiff membership fees up front—usually several hundred up to thousands of dollars—and they may commit you to big annual fees indefinitely. They can certainly be honest in that they deliver what they promise; many travelers are happy with their memberships despite the risks and limitations. Others, however, ask you to pay big up front for some promised future benefit. These may or may not be honest; some are clearly outright scams, and others simply inflate the benefits and disguise the drawbacks.
According to law enforcement officials, oftentimes the promised “discount” and “savings” never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised “dream” vacations never seem to become available. They’re selling pie in the sky, and Marie Callender is better at making pies.
The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Although no approach is foolproof, you can usually find out what you need by asking and fact-checking a few specific questions. Here’s what you need to consider:
The Timeshare-Based Travel Club
Many large travel “clubs” are nothing more than conventional timeshare operations, operating as clubs to avoid the unsavory reputation of timeshares. What they sell is guaranteed annual occupancy, in multiples of weeks, at a vacation area—typically a beach destination, maybe with rights to vacations in a string of different areas. And the questions you need to ask about them are the same as for a timeshare:
What Do I Actually Get?
Examine the offer in detail to find out exactly what it promises, in specific terms. Does it promise a guaranteed specific interval at a specific location? Does it promise enrollment in a recognized exchange system? Check the fine print on the exchange, especially for limitations on how you can use your exchange “points.”
Is There a Switch to the Bait?
Is the asking price the full price? Does the featured buy-in include everything you have to pay up front, or are you subject to additional fees and charges? Does the promotion say or hint that you’d be better off with a higher-level membership?
What Is My Ongoing Obligation?
In most property-based clubs, your buy-in is only the start. You’re also on the hook for various monthly/yearly “maintenance” payments and assessments. And the operator typically reserves the right to increase these payments without your approval or right of refusal.
Is There Any Asset Value?
Some very high-end vacation clubs actually own a string of vacation properties; members share in the ownership of these properties, and the club operator agrees to repurchase for a reasonable price. But most mass-market vacation clubs offer no asset value to back up your initial “investment.” At best, you own your “membership” and can sell it or pass it along to your heirs. However, some deals are for the term of your life only and revert to the owner on your death.
Is There an Escape Clause or Resell Limitation?
Club promoters may not accept a return, even for a reduced price, and some timeshare-based clubs may limit your ability to resell. The travel literature is full of horror stories of people who just want to get rid of ongoing payments, even if it means giving the interest back to the promoter with no return.
The “Big-Discount” Travel Club
Other clubs promise they have access to large discounts on airfares, hotels, cruises, rental cars, tours, and just about any other travel service you can name. The ones that charge minimal fees are no more than a nuisance; if they don’t work out, you won’t have to refinance your house. But some ask for big membership fees, and those can be a big risk. As with timeshare clones, you have to ask some questions before you buy into one of them:
What’s My Exposure to Risk?
As with a timeshare, you have to check what you actually get, your future ongoing obligations, and, perhaps most importantly, your cancellation options. Check the fine print to make sure that the discounts are guaranteed. “Subject to availability” doesn’t cut it.
Are the Claimed Discounts Real?
Challenge—and verify—all claimed “discount” deals. Don’t be gullible: Ask to see a list of currently-available deals, and check them through conventional search systems before you accept any broad claim that it will save you money.
Are the Posted Discount Prices Honest?
One hotel-discount membership organization I recently checked out posted some really attractive original prices. But when I went through to the final buy-it page, I found the initial prices did not include mandatory resort fees, taxes, and fees imposed by the travel club. The all-up total prices were about the same as I could get through Tripadvisor (SmarterTravel’s parent company) search links.
What Do Others Say?
The club’s promotional materials probably highlight gushing testimonials. Don’t take them at face value—promoters can easily satisfy enough travelers to elicit a few genuine rave reviews, which the company will then highlight. Instead, check with review and complaint sites like the Better Business Bureau , Yelp , Google reviews (which usually now appear simply by Googling a business), and any other online review source you like. Also, Google the club to see if it has generated any serious complaints—or, even worse, law enforcement actions.
Scam Rules to Know for Any Kind of Travel Club
Make sure any club you’re considering can pass an easy scam test. Often, you can answer the scam-or-not question before you even see the details of a club promotion. Initial claims often can offer some early scam clues:
Scam Clue 1: The promotion is claiming that you’re getting something “free.” No travel service of real value is ever free. The club promoter is making a profit somewhere along the process. Nothing is free. Repeat this to yourself as often as is necessary.
Scam Clue 2: A promotion claiming you’ve “won” something. If you didn’t knowingly sign up for a sweepstakes run by some outfit that had terms and conditions you agreed to, any out-of-the-blue “winner” notification is almost surely a scam.
Scam Clue 3 : A promotion claiming you’ve been “specially selected” for membership. A lot of robocalls are currently making this pitch. The only outcome you’ve been selected for is a fleecing.
Scam Clue 4 : A promotion demanding that you “act now” or lose the deal. If a deal is actually honest, it will still be there after you take a day or so to check it.
Scam Clue 5 : A promotion that poses as an investment. Some property-based clubs claim, or at least imply, that your membership is an investment. That’s just false for anything that’s not outright property ownership. Fractional ownership such as timeshare may be a good way to vacation to the same place every year—but it’s a lousy overall investment.
I can’t guarantee that following these guidelines can totally shield you from a scam (no one can). But they’re a good start to protecting yourself.
Editor’s note: This story was originally published in 2015. It had been updated to reflect the most current information. Prior reporting by Calvin Hennick contributed to this story.
More from SmarterTravel:
- How to Avoid Counterfeit Money While Traveling
- 6 Cruise Scams You Should Never Fall For
- Europe Travel Scams to Watch Out For
Consumer advocate Ed Perkins has been writing about travel for more than three decades. The founding editor of the Consumer Reports Travel Letter, he continues to inform travelers and fight consumer abuse every day at SmarterTravel.
We hand-pick everything we recommend and select items through testing and reviews. Some products are sent to us free of charge with no incentive to offer a favorable review. We offer our unbiased opinions and do not accept compensation to review products. All items are in stock and prices are accurate at the time of publication. If you buy something through our links, we may earn a commission.
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Condominium Travel Club
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Review Highlights
“ Nikki and Karen at Condo Travel Club are easy to work with, friendly and competent. ” in 6 reviews
“ I have read the Negative reviews and can't believe it's the same company I have had membership with for over 3 years. ” in 3 reviews
“ They tell you up front the you have pay taxes and port charges for the free cruise. ” in 7 reviews
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4882 N Jefferson St
Pulaski, NY 13142
Serving Pulaski Area
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We are proud to be voted Perspective Magazines Best Membership Club for three years straight and Best Customer Service award. We are specialists in assisting our members with all their travel needs. We will find you the best vacation for the best value. …
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Overall rating
We've belonged to Condo Travel Club for 4 years. We love their $99-$399 hot weeks. We have booked ten $99 weeks this year and saved the cost of membership 2-3 times over.
Lake Tahoe condo
Lake Tahoe condo.
I went online to receive out $30 gift card after we signed up for $20 of our money. What a waste. It wouldn't email me the code. Checked the junk and nothing. I used a different email and it went through. After putting in my info to claim the $30 gift card that was promised to me, it wanted me to put on my credit card info. For what? You're the ones who's supposed to give me my gift card. I'm not even bothering with the so call great deal on the cruise because it's a waste after reading more into it. Next time you see these travel people at a show or fair just keep walking. You can keep my $20!!!!
Fibbers, SHAME ON YOU Conso Travel / Pulaski tours, Shame on you ! Actually to be totally honest, and pay due where due is necessary.. The people at Condominium Travel Club / Polaski, are LIARS & SCAMMERS ! Believe it people, they scammed us too, at our local County Fair. ALL UNKEPT promises, just like the other people giving the honest reviews Took us for over $5,000 and no services that amount to a hill of beans. Taking / SEALING our hard earned $$$$ and getting away with it. WE HOPE NOTHING BUT BAD things come your way for all of the future. Dan & Leann CA.
To be expected, they are fast talkers and offer a lot of exciting experiences. But when it comes time to actually try and utilize the service there's no availability. The units that are available around the times to travel aren't what are actually wanted & only provided a couple hundred dollars less (I'm being gracious) than what they're on the market for. Those travel agents that are supposed to be helping find vacations, good luck, it took a week to get an email back after my months of researching kept leading me to a dead end I figured I'd use this advantage that was marketed to me with this travel specialist who is available to help research & secure desired locations. The gist of the response from the travel specialist was simply stated "we'll let you know if something becomes available". And don't forget to read the fine print because on those amazing 75% off all inclusive resorts that are flashed in front of you during the marketing of this club, in the fine print you'll see if they make all their money back and more. You're better off buying straight off the Internet market vs using this club. I still can't believe that I became one of the suckers who bought into this. It's a humbling experience to find myself shaking my head & thinking "wow that was a a lot of wasted money."
After reading their reviews on the BBB's website plus all of these Yelp reviews and responses from the owner, we will be cancelling our upcoming virtual presentation this Sunday. I don't want to waste 90 minutes of my time when we can do a much better job at finding a good deal for a cruise. We threw our hat in for the drawing for a free cruise....not a discounted cruise, a free cruise. Meaning, free...literally...free. Anything aside from free, is by definition not free. Glad we read the reviews first before doing anything more. What's even more sad is I was just curious if this was legit, and when I Googled their company name, the first 7 results on Google were basically related to complaints.
Apr 27, 2023
You are incorrect about cruise rates for members. Our members ALWAYS get a better cruise rate than non members. You are correct about our promotional cruise that we give to customers for spending time with us. It is not Free. You have to pay government fees and port taxes saving you up to $600. So you get over $300 an hour to listen to our program. If you entered our sweepstakes for a FREE cruise that drawing will be held Jan 12th 2024. Last years winner was Megan and Kyle Owen.
Pretty upset with this company. We did one of their Zoom calls to get the 5-day cruise and a cheaper resort stay and they gave us the codes to sign-up, but every time we tried to register the codes they gave us, they didn't work or said they had already been used. I tried to use the code for the cruise and then it said it would send me an email to finish setting up but I never received an email. I even checked my junk mail and no email was received. Pretty disappointed in this company and will tell my friends not to sign-up when you see them at the fair. It's a scam.
Mar 16, 2023
Interesting. We have a dedicated phone number for customers to call if anyone has any technical difficulties redeeming the promotional cruise. I don't see any mention of you calling for assistance. If you do, we are there to assist.
Fantastic service all around. They helped me book my cruise to South Africa and beat the prices by a big amount. They also helped me with the hotels before and after which were more than half the price online. A special shout out to Jason who was amazing throughout the entire process.
Jan 28, 2023
Thank You for taking the time to review our services and staff. We look forward to sending you on more vacations at member only rates!
Thank you but The reason we paid $20 at your State Fair promotion was for a 3 day cruise. We listened to ur promotion n joined only to find fees were as much as the cruise. Even ur employees said it wasn't worth it? We never booked after that. We use reviews before we travel and every place offered said bedbugs n stay away including the Banyan.
Jun 26, 2018
You requested one condo..Maui Banyan only $399 for the week. It has an average of a 4 star review on trip advisor. You simply did not book it. People post all kinds of misinformation on the internet and one claim positive or negative does not mean it is true. You need to look at the majority of reviews to get close to the truth. We have over 4000 condominium/resort properties for you to choose from and over 180,000 hotel properties. We do not work with properties that are poor quality and we would never suggest you book any properties with bed bugs or lice....EVER! We gave you many options for your promotional cruise. Some with the upgrades you asked for and some at the promotional pricing for only the taxes and fees. Although you were given the deep discounts described in the cruise promotion you did not book any of the options we offered. Our employees know the promotional cruise prices we offer are better than any other pricing on the market. They would never say they are not worth it. We have booked thousands of cruises and have thousands of satisfied cruisers. Interesting to note that the only complaints you see are from those that did not take us up on our offer. We are sorry to hear about the deaths in your family.
We paid a lot of $ too and never got to used r it for travel, also never took r cruise promotion. Every time we looked at Condos a lot of reviews reported bed bugs or lice. Another thing we've had hard times n sudden deaths in r family out of state n thought using it but too short notice. Very disappointed and feel scammed too.
NOT all Travel Clubs are the same!!! Condo Travel Club is certainly the BEST of the Best. From decision to reservation to expectation, the club deserves 5 stars all around. I have used the club for 10 years and I have always been extremely happy with every trip taken. Cruises are Karen's speciality and she doesn't miss a trick, Condo's are Abby's things and "what a professional she is time and time again. CTC also gives back to breast cancer survivors by providing travel services and vacations to women who are recovering from the fight. I highly recommend joining this club and using their services. The fee is minimal and what you get in return is Priceless!!
Mar 8, 2022
Thank You for the nice review. Can you change your star rating to reflect your comments? Thank You
DO NOT Waist your money on this company's services!!! The free travel vouchers are no good and they are expired when they mail them to you! You can find better deals by looking on Bookit.com and contacting property's direct. I submitted for the cruise voucher after I joined and the respond back was I will hear something in 7-14 days. It has been 15 days and I have heard nothing. I paid 4K for this service and feel like I was scammed. Save your money and do not give this company a penny.. Jeff
Feb 10, 2018
Jeff, Checked the records of our sales and promotion department. Promotions said they did not see the record of your free 4 night vacation until you brought it to their attention. They take full responsibility for the mistake. They tried to make it up to you by sending you a Free 7 -night vacation. They did not realize that certificate had expired so they negotiated with the supplier and got them to honor it and agreed to pay the $299.00 upcharge for the 7-night vacation. There was no cost to you. The Promotional Cruise Department responded to your cruise request within a couple days of your request, gave you a complete quote, answered all your questions and never heard back from you. Here is what we have in our records: On Jan 27th you submitted your request for a 7 day cruise out of Long Beach CA. Leaving 3/30/18. They sent you a quote on Jan 31st from $540pp for an inside up to $850pp for a balcony. The quote included all your taxes, port expenses, any/all fees, as well as any upgrades you choose to go with including peak season. The only other charges you were responsible for were tips. On Jan 31st you responded and wanted to know if it was the promotional rate, what the itinerary was and if you could book air. They responded the same day with the itinerary and said an agent could book you air. You wanted to know the cost of a beverage package and they gave you the additional cost. You said you would let them know the next morning if you wanted it. You never responded. Looks like everyone here is working hard to take care of you. Please call 315 298 3355 so we can assist you with any other issues.
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Condominium Travel Club Receives 2020 Best Membership Program Award
Known as one of the highest honors in the vacation ownership industry, the Perspective Magazine Awards recognizes companies and individuals for their achievements over the past year. More than 30 categories are judged independently by four industry experts, plus votes from conference attendees to determine the winners.
“We are honored to receive this award for the past three years. It is a testament to our travel advisors and customer service team. We are constantly looking for ways to improve our services and communication with members. Change is the only constant in travel and we will continue to embrace it and present new and innovative travel opportunities as they are presented to us,” says Patrick Hartough, President, Condominium Travel Club.
Patrick was presented with the award in front of an audience of his peers during the 10th Annual GNEX Conference at an exclusive party in The CLUB @ The Bellagio Las Vegas. This is the third time the company has won this award, having also been honored in 2018 and 2019.
Condominium Travel Club has been servicing customers for more than 32 years, from their dedicated travel advisors who assist with every aspect of choosing and booking a vacation, to the online live booking portal that organizes resort inventory by location, price and amenities for an easy to use experience.
Condominium Travel Club employs non commission-based travel agents and boasts the best travel guarantee in the business. The more than 20,000 club members can benefit from tens of thousands of Condo Travel Club Weeks (CTC Weeks™) from multiple sources, including flat rate weeks, bonus weeks and all-inclusive weeks. The club also offers special rates on cruises, camping and activities, providing a variety of exciting vacation options to explore.
Condominium Travel Club’s 2018, 2019 and 2020 Perspective Magazine Awards add to the company’s long list of honors including the Pinnacle and Excellence Awards from Carnival Cruise Lines, the Top Producer Award from Princess Cruise Lines, the Platinum Circle designation from Viking River Cruises, and Condominium Travel Club’s president, Patrick Hartough has received C.A.R.E.’S highest honor, the Pinnacle Award.
For more information about Condominium Travel Club please visit: https://www.condotravelclub.com/
About Condominium Travel Club
Condominium Travel Club, Inc. is a registered travel club. Since 1988, CTC has been serving tens of thousands of members nationwide, offering unmatched pricing, service, and vacation experiences. Our Mission is to offer complete travel services, unique travel opportunities and leisure time benefits to members at prices not available to the public. Please call 1-877-453-8458 or e-mail us at [email protected] .
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Condominium Travel Club
Condominium travel club reviews ( 21 ).
Mr [redacted] First off, we apologize for the sales representative that was unavailable to you He is not affiliated with our company any longerWe appreciate you taking the time to research cruise options through our programWe promise you that through the duration of your membership, your savings will strongly outweigh the membership price We do not want you to leave our program based on your first quote with us.With that being said, we will honor your refund but suggest you entrust the potential of our program long-term.Thank you,Kyle [redacted] Vice President of SalesCondominium Travel Club
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]This club is not what I expected I called and emailed with no response to cancel the membershipI would really appreciate the consideration for a full refund I have recently had surgery, and my wife is preparing for spinal surgery We are exhausted with trying to obtain a refund In your proposal you suggest in a few years, we will save money from joining We will not use this membership as it was misleading Your offer of a “discount” on travel is unacceptable because we wont be travelingWhy don’t you credit us 3k against the membership and I’ll donate the 2k as a representation of my stupidity for not checking on this club earlier, although I don’t think it would have made a differenceWhen everything to say has to be through typing and no voice communication, there lies a problem Please refund our money, so I can contribute to a worthwhile cause of those in need in our California community Please refund, refund, refund! Why would this company not entertain this request, when a client is so dissatisfied and unhappy with a product? Regards, [redacted] ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[redacted] ** [redacted] Dear [redacted] We received the complaint that you submitted to the Revdex.com where you feel that the Promotional Cruise Department may not be offering you the promotional cruise prices as describe in the terms and conditions of the Promotional Cruise certificate you receivedRecords indicate that you had requested peak sailing dates; which are considered an upgrade as it is outside of the terms and conditions of the certificate If you are interested in utilizing your promotional certificate on future travel please contact me directly to help facilitate the processPer our conversation, your Condominium Travel Club membership is completely separate from the promotional cruise certificate To date our records do not indicate you have attempted to utilize your membership benefits All of the benefits outlined in your membership contract are available to you and in order to see the value you have to use the servicesAs discussed, we are unable to cancel your membership and instead encourage you to utilize the services available to you when you are able to travel Please feel free to contact me directly at ###-###-#### if you need further assistanceSincerely, Ronda C [redacted] Customer Service Director Pulaski Tickets & Tours, IncCondominium Travel Club, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Attached are the documents relating to the Condo Travel Club I will again say that I believe we should receive a full refund We were outright lied to and misled by the salesman.My issue is this: We were told specifically by the salesman that we could add our son as soon as he turned years old We questioned him about this because our son wasn't until He said there would be no problem, the day he turned we could add him as an associate member and begin using all the benefits of the associate membership, including renting condosWe signed the contract taking him at his word When I called the Condo Travel Club several months later to ask questions about adding my son that's when I was told he couldn't rent a condo until he is years oldI feel that this salesman intentionally misled us and outright lied about the associate membership age in order to sell us the membership We never would have joined the Condo Travel Club if we had known our son would have to wait until he was to rent a condo.For the Condo Travel Club to offer us $in compensation is ludicrous We paid over $7,for the membership We have such a bad impression of the Condo Travel Club now that we want nothing to do with them They obviously use shady tactics to get people to sign membership agreements and intentionally deceive people.I appreciate your assistance with this Thank you[redacted]
Dear Mrs [redacted] ,If I understand you correctly you claim:‘ I have a service dog and a companion dog that travel with me always I found out that pet friendly condo weeks did not apply .’Pet friendly condos are available but the supply is limited We apologize for any misunderstanding.Sincerely,Condominium Travel Club, Inc.Patrick H [redacted] President
Response to [redacted] and [redacted] *** Member # [redacted] Re: Revdex.com complaint 10/06/ Dear Mrand Mrs***, If we understand your complaint correctly you have three different issues: 1) You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou state: “On August 4, we attended a presentation put on by Condominium Travel ClubWe live in Melbourne, Florida, miles from Port Canaveral We are now retired and only interested in cruises leaving from Port Canaveral traveling to many different locationsWe were told that they deal with 15-cruise lines and that they go all over the world from Port Canaveral.” “We purchased the travel package from them at that timeThree days later, we received a temporary password in order to log in to view the places that we could cruise toWe could not view these packages prior to having the passwordAfter searching their website, we found only two cruise lines traveling to two destinationsWe called CTC to see if we were missing somethingThey agreed that they only had two cruise lines and two destinations.” “This company falsely stated what we were getting, even though we stated exactly what we wanted to do on our vacations.” 2) We used stall tactics to get you past your cancellation period and would not respond to your concernsYou state: “They have used stalling tactics in order for us to go past the three day period for us to cancel our membership.” 3) You want a full refundYou requested it over the phone within the three days but were not told how to cancelYou state: “We requested a full refundWe requested the refund on August 9th, which was within the three day cancellation policy, but it was done over the phone, and were not told at that time to put it in writing.” “They have taken us for thousands of dollars for a package that was not what was promised, and something that we will never use.” “Their only response is that it was past the three daysCondominium Travel Club should not be allowed to lie during the presentation in order to make a sale, and then inform us that we are in the wrong because we did not file within three days.” Response to issue # You were lied to in the presentation concerning the availability of cruise options from Port CanaveralYou could not view the cruises because you were given a password to our website three days after you joinedYou are confused about your cruise options from Port CanaveralYour claim about not receiving a password to our website is not trueYou received a temporary password to our site as soon as you signed the paperworkIt can be clearly seen on page three of your paperwork (not attached for security reasons)You were emailed the contract the minute you signed it As explained in our previous response on 09-05-(attached), there are not currently to cruise lines that leave out of Port Canaveral but there are “many” cruise lines that doThere are never to major cruise lines leaving out of a particular port at any given time because there are not that many Cruise Terminals at any PortUnlike an airline, the ships are much larger and require a lot more space for a terminal There are different Cruise Ships from Four of the largest cruise lines in the world that leave from Port Canaveral on a regular basis( [redacted] ***), [redacted] (CCL), [redacted] (DCL) and [redacted] (NCL) You have over cruise itineraries available to you in the next year from those ships and those cruise linesLet me expand a little more on your cruise optionsI have enclosed a list of available cruises in the next months (see excel spread sheet called “PORT CANAVERAL CRUISES OVER THE NEXT MONTHS”) Not only can you cruise to the Bahamas but you can cruise to many, many places in the Caribbean, Cuba, Bermuda as well as Mexico and Latin AmericaWithin the next year you can continue to “Travel the World” and visit Spain, Portugal and cruise through the Panama Canal On August 21st one of our travel agents offered you a NCL ( [redacted] ***) sailing that goes from Port Canaveral to Barcelona that would save you a total of $for an inside cabinThat is a quarter of the cost of your membership on just one cruise If you upgraded to a better cabin you would save almost half the cost of your membershipPerhaps your misconception between cruise ships and cruise lines was the subtle difference not communicated well enough to you at the time of the presentation or when you spoke to our travel agents You do not have to cruise lines leaving port Canaveral but you do have cruise ships leaving the port You have tons of cruise ports and itineraries available to choose from including transatlantic cruisesThe other thing that was probably not explained in the short time we had with you is that cruise lines continually change itineraries and portsEvery year there are new cruise lines leaving particular ports as they experiment with what is most profitable for themOther cruise lines are coming in and out of Port Canaveral in the future RCCL and CCL started operations in 2009, DCL started in and NCL sometime later Mein Schiff is scheduled to use the cruise terminal in the Fall of and MSC Divina is scheduled to sail from Port Canaveral at some point in the future Here is a breakdown of the ships and Ports of Call available to you from Port CanaveralDisney Cruise Line (DCL) currently has ships sailing out of the Port Canaveral [redacted] Magic, [redacted] Wonder, [redacted] Dream, [redacted] FantasyAccording to the DCL website you can sail to the following Ports leaving from Port Canaveral: Willemstad, Curacao – Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Philipsburg, StMaarten – St***’s, Antigua – San Juan, Puerto Rico – Puntarenas, Costa Rica – Oranjestad, Aruba – Miami, Florida – Kralendijk, Bonaire – Key West, Florida – George Town, Grand Cayman – Fort-de-France, Martinique – Falmouth, Jamaica – Cozumel, Mexico – Costa Maya, Mexico – Castries, StLucia – Castaway, Cay – Bridgetown, Barbados – Basseterre, StKitts [redacted] (NCL) currently has ships that sail out or Port Canaveral Norwegian Breakaway, Norwegian Epic, Norwegian Sun, Norwegian Escape and Norwegian JemAccording to the NCL website you can sail to the following Ports leaving from Port Canaveral: Tortola, British Virgin Islands – StThomas, U.SVirgin Islands – Key West, Florida – George Town, Grand Cayman –Falmouth, Jamaica – Ocho Rios, Jamaica – Great Stirrup Cay, Bahamas - Nassau, Bahamas - Royal Naval Dockyard, Bermuda - Funchal, Madeira – Seville, Cadiz(Spain) – Gibraltar, United Kingdom – Granada, Malaga (Spain) – Barcelona, Spain – Havana, Cuba [redacted] Cruise Line (CCL) currently has ships that sail out of Port CanaveralAccording to the CCL website you can sail to the following Ports leaving from Port Canaveral: Freeport, Bahamas - Nassau, Bahamas – StKitts – Grand Turk - Amber Cove – Princess Cays – Halfmoon Cay Royal Caribbean Cruise Line (RCCL) currently has ships sailing from Port CanaveralMajesty of the Seas and Oasis of the SeasAccording to the RCCL website you can sail to the following Ports leaving from Port Canaveral: CocoCay, Bahamas - Nassau, Bahamas – Grand Bahama, Bahamas Response to issue # We used stall tactics to get you past your cancellation period and would not respond to your concernsYour claim is and without merit It is simply not trueYou received copies of your contract along with your rights of rescision in your email accountsIf you would have viewed your contract you would have seen clear, easy to understand instructions on how to cancel We did not know about your desire to cancel until we received your email of August 17th I have attached a copy of the contract you viewed and signed at the time of your purchaseI have enclosed what is called an ‘envelope’ of the electronic history of your contract It shows when you signed, where it was sent and when it was viewed by youOdd pages of the ‘envelope’ report show a list of what transpired, Even pages have the IP address of the location the document was viewedAccording to the electronic envelope report, we sent you the contract the minute you signed the documents The contract and your right of rescission was sent to the email addresses you provided at 7:PM on 08-04-The emails you provided were: [redacted] and [redacted] The IP addresses are different when you were viewing the documentThat means it was viewed from a different location than where they signed it Our records show that you ( [redacted] ***) viewed the contract times from 09-24-through 09-26- You had the contract in your email since 08-04-but you did not view it until that time If you wanted to know how to cancel or view your temporary password you could have viewed your contract or called us and asked We DO NOT use stall tactics Response to issue #You want a full refund You requested it over the phone within the three days but were not told how to cancelWe do not believe you requested a refund within three days over the phone or we would have explained to you what to doOur records do not show you wanted a refund until your email to us on 08-17-In our response to you on 09-10-below, we offered to give you an additional $towards your next cruise because of any misunderstanding We felt a refund was not warranted because you misunderstood your vast cruise options available at one of the ‘Busiest Cruise Ports in the World’ We thought our explanation and offer would clear up any misunderstandings Obviously, it did notWe will issue you a full refund but we are saddened by your rhetoric in light of the facts we presented to youWe have been in business for over years We have signed up well over 50,members since our humble beginnings and given sales presentations to over 150,familiesThe Revdex.com complaints you see are some misunderstandings similar to yours that represent of the families we talked to and of the families that are or have been members Sincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Response on 09-05-to initial complaint emailed to us on August 17th, 2017, your wrote: You would like a full refund for our Condominium Travel Club membershipDuring the hour presentation on August 4, 2017, we made it very clear that we live miles from Port Canaveral and would like to take many cruises from that port We are not fond of [redacted] cruises, and were assured that there were many other cruise lines that left from Port Canaveral We expressed an interest in taking many cruises and seeing many places, and mentioned that we had already taken an Alaskan cruise and cruises to the Caribbean We were told that we would receive weekly emails with pages of hot deals, trips, and specials which would include resorts, condos and cruisesWe have received one email with one condoSecondly, the people who participated in the hour presentation were all given a free cruise, leaving from many ports, with different destinations We were told that we would have to pay the taxes for the cruiseThe only stipulation was that we had to book at least days out Being retired, we are very flexible for travel datesYesterday, I spent the better part of the day researching the website for the various trips and deals I specifically looked at the cruises leaving Port Canaveral, and then trying to book our free cruiseIt did not take long to search cruises from Port Canaveral, since there was only one cruise line - [redacted] , and two destinations - Bahamas and Caribbean As we stated at the presentation, we did not like [redacted] , and we wanted to go many places This left us with one destination (Bahamas) on a cruise line that we don't like This was not what we were told at allWe then tried to book our free cruise We understood that it would be on [redacted] , and we wanted to take a day cruise Understanding that we needed to book days in advance, that left November, December, January, and February, since the expiration date was February The website further explained that cruises would have to be taken September through December (off peak times), and could not be scheduled during holiday weeks This meant that we had a couple of weeks in November, and a couple of weeks in December This was not made clear to us at the presentation The website went on to say that after submitting the three preferred weeks, someone would get back to us in 7-days The free cruise is not a big deal, but we weren't told how it actually works, and the difficulty in scheduling datesThe Port Canaveral departure to many destinations on a cruise line other that [redacted] IS a big deal We feel that we were lied to in order to make a saleWe apologize for any misunderstandings regarding the promotional cruise certificate you received, emails with the weekly travel deals and cruises and itineraries leaving from Port Canaveral Promotional Cruise Certificate: The promotional cruise department was very prompt in their response to your Promotional Cruise request You registered your certificate on August 17th Based on your requests they sent you offers on August 21stAs you are aware the Promotional cruise is not freeIf space is available for the time you request, you pay only taxes and fees in the range of $to $per person depending on your itineraryYou were offered the following11/12/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4F - Inside cabin with King or Twin beds - $per person 12/4/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - Sold out - 4A - Inside cabin with King or Twin beds - $per person 12/17/- [redacted] Liberty – Night Bahamas round trip Port Canaveral FL - 1A - Inside cabin with upper/lower bunk beds - $per person (taxes, port expenses, any/all fees rate) - 4B - Inside cabin with King or Twin beds - $per person It is our understanding your first request for the promotional rate was sold out but they did offer you a nice upgrade saving you $off the price available online ($per person and we quoted $per person)Weekly travel specials through email: You joined on Friday Aug 4th, Our IT department said you were signed up for our weekly email specials on Friday Aug 11th The soonest you would have received them is the following week You would have received Hot Week specials and Vacation Alerts That would explain why you received one email at the time you sent the request for a refundPort Canaveral options: I asked our travel operations team to reach out to you when we received your complaintThey said they did so and explained to me what options you were given Here is a summary of those conversationsIt is my understanding when you originally called our office one of our agents (Debbie) discussed cruise options with you for Port CanaveralAt the time, she explained there were several top cruise lines leaving Port CanaveralYou could choose from [redacted] , Royal Caribbean, [redacted] and [redacted] Our travel department manager (Jennifer Harvey) called you again to give you a breakdown of itinerates As you stated, most are for the Caribbean and the Bahamas out of Port Canaveral There are repositioning cruises to other destinations such as the cruise she mentioned on NCL to Barcelona Spain for only $ppOptions beyond that extend to other cruise portsThere are more cruise options from Florida than any other State in the countryYou are and half hours from Tampa that will get you cruises to the Western Caribbean and Mexico You are hours from FtLauderdale which will get you many cruise itinerary optionsWe are not sure what else we could do to take care of your concerns but are willing to work with you Please let us know if we can do anything else Because of the misunderstandings, we would like to offer you a $credit on your next cruiseSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mr [redacted] ,If I understand you correctly you claim you tried using our service several times and did not get the prices advertised the day of the seminar You would like a refund.I researched your request history and found that we could not fulfill your Christmas accommodation request for Lake Tahoe because you did not give us enough time to find your member rates.At the beginning of January you submitted a request for [redacted] in Ventura or [redacted] in Oxnard for the week of June 11th or 12th You requested a three bedroom for adults and children We explained to you that three bedroom condo units for that area were hard to find but could locate you a couple units to accommodate the number of people you requested We initially could not find you the fixed rate weeks but made you an offer in case you were interested You declined and we negotiated with the supplier and was able to offer you two studios One at your advertised fixed rate member price of $and the other $more for $ Final price for both after taxes and fees was $ That is a savings of over $off the public rate See attachment of same unit at the same time online and the final price of $eachDepending on your desired area of travel and the time of year you choose can limit your condominium choices Some areas simply do not have large three bedroom units availableWe apologize for the inconvenience of your first experience with us but will work hard to make it up to you Based on our ability to save you a substantial amount of money on the area you requested we do not feel a refund is warranted For any misunderstandings, we would like to offer you a $credit towards your next condominium request and waive your next years dues Sincerely,Condominium Travel ClubKyle [redacted] Vice President of Sales
Dear Mr***, If I understand you correctly you claim: ‘ We listened to a sales pitch and were enticed to joinThe very few times that we tried to use the service we were told you have given enough notice, or we do not have inventory on all of our properties so we could not help with thatNot to mention when you fill out the papers on the website and they say someone will get back with you and they don't; so you have to follow up with themThis was by no means not worth the money that they have charged us and you have to pay $per year to renew the service with them that you cannot even useI want a refund .’ Our records show you have made a request for service three timesThe first was a request to the Historic District in Wilmington, NCIn January of this year We explained to you at the time that we do not have condominiums in that area Condominiums are typically located in popular vacation areas but are not available in all places you might travel We have membership rates for hotels in areas condominiums are not located We made you some hotel offers and did not hear back from youThe second was a request for the Florida Keys made in May of this year You made your request and we had an offer to you within days of your request You took the property offered Your membership saved you $The third was an inquiry about prices in Cape Cod (air, car and hotel) for the same week of your request You wanted to use your $Travel Award toward your vacation We wanted to do some research for you and call you back but you just wanted ballpark prices immediately We gave you what we saw in our GDS without checking all our suppliers and did not hear back from youWe apologize for any miscommunication As far as our notes indicate, we are servicing your membership and responding to all your inquirers You will not realize savings of hundreds or thousands of dollars on every trip you take The savings are dependent on the type, timing and duration of your request Our records indicate that we have serviced your requests and do not feel a refund is appropriate We would like to offer you some extra savings on your next vacation by doubling the value of your Travel Award You can apply $toward your next vacation package, condo or cruise through your membership expiration date in We will also pay for your renewal in Again, we apologize for any perception that you have in regard to our lack of communication and will work hard to keep you satisfied in the futureSincerely, Condominium Travel Club Kyle H [redacted] Vice President Sales
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.As previously stated, we purchased membership based upon the promises from your representative concerning nude travelMost of our travel revolves around nudismAs we have inquired unsatisfactorily regarding this type of travel, we feel entitled to a refund.Regards, [redacted]
The representative who answered my complaint is lying, to put it bluntlyI never completed the paperwork for the Genesis account, and received a number of email requests from Daniel Bishop to "docusign" the Genesis approval documentI have attached one of his requests and my email responseIn addition, our sales representative, Bridgette, made the effort to call us to tell us that our paperwork was not complete, and that she told the sales team this during phone conversationsHer phone number is [redacted]
Revdex.com, Inc, [redacted] ** [redacted] To Whom It May Concern: We are in receipt of the Revdex.com complaint submitted by [redacted] on 12/29/and we appreciate the opportunity to address his concernsOur records indicate that [redacted] joined Condominium Travel Club on 10/29/ Per the signed membership contract he was given three days to review membership benefits and decide if he wanted to retain them or not We have no record of a cancellation request being submitted during the three day right of rescission periodOn 11/4/the Cruise Cert Department received a request from [redacted] to redeem the Promotional Cruise he was given for attending the sales presentation Prices were given based on the terms and conditions of the Promotional Cruise certificate Notes reflect that he requesting a day Western Caribbean cruise with peak sailing dates which are outside of the cruise certificate guidelines; therefore he was quoted preferred pricing On 11/24/the Cruise Cert Department spoke with [redacted] and discussed availability and pricing on a Night Carnival Victory cruise during peak sailing times At that time he was again quoted preferred pricing since he asked for peak sailing dates To date he has not contacted the Cruise Cert Department to redeem his Promotional Cruise Cert On 11/12/ [redacted] contacted our Travel Department to request quotes for a day Western Caribbean cruise departing from Miami, FL on 1/16/ He was provided quotes at member rates with a membership net savings of $ Again, we did not hear back if he was interested in booking this cruiseOn 11/30/Lois contacted our Travel Department to request quotes on a Carnival Alaskan cruise in May of He was provided with several quotes in double occupancy cabins with member savings of about $per person He was unsatisfied with the savings we offered and claimed stated that at the sales presentation they were shown a cruise for $per person for a balcony Our travel agent explained that pricing shown during the presentation are examples of past members savings and rates are always subject to change based on availability He claimed that he was told prices would be valid for days At that time [redacted] stated that he wanted cancel his membership His travel agent explained that his membership includes much more than just cruises We did point out how his membership benefits do work as we had been able to show him the savings off the public rates on his cruise requestsWe explained that he had three business days to cancel his membership and he is past his right of rescission On 12/2/15, as a courtesy, our Travel Agent offered [redacted] $per person (for two people) towards the Alaskan cruise she had quoted him for any misunderstanding there may have been when he attended the sales presentation [redacted] stated that he had to discuss this with his wife and would get back to us To date we have not heard from him to utilize the $credit we offered himOn 12/28/our office received a call from [redacted] asking to cancel his membership as he had a stroke and feels he can not utilize his benefits It was again explained to him that he had three days to cancel his membership and that he is past his right of rescission We have provided service to [redacted] per his membership contract and have explained the many other benefits available to him While we sympathize with his recent health issues we are unable to refund of the purchase price of his membership Accommodations can be made for most health impaired travel situations and we are here to assist him with all of his travel needs Furthermore, most membership benefits can be shared with family and friends We would like to extend our offer again of $per person towards an Alaskan cruise for two traveling anytime in We will note his membership profile with the credit and we encourage [redacted] to utilize his many membership benefits He can contact our office at [redacted] for any of his travel needsSincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc
Yes, those were the documents we were given by the Condo ClubHOWEVER, the application was incomplete and we decided not to go through with the purchase after our sales representative told us she had not completed all of the paperwork needed to get the Genesis creditThen her supervisor, MrAlvilas, and MrBishop continued to send us docusign papers electronicallyThat is when he contacted Bridgette to make sure she had not completed the application process, which she confirmedWe did not sign the last documents needed for the Genesis account, as you can see by the August email they sent to me, and my response on the 31st, stating I would not sign the document giving them permissionThe purchase was not completed, and they opened the Genesis account fraudulentlyI do not accept their terms to this agreement, as it was NOT the terms we agreed to at the point of saleTherefore, we would like this matter closed and settled, as we are not paying for this fraudulent account
Dear Ms. [redacted] ,If I understand you correctly you claim you were told that,'.... we could go any where with flat rate prices in condos. We were told discounts on rental cars. This is all false. We have placed requests for a wedding and we are being told they don't deal with the area we want. The... discount on rental cars don't exist. What the they explain and what they sell you is completely false.'You would like,"Termination of the contract with all fees waved." "We fianced this membership fee and we will take responsibility for what we have already paid..." I apologize for any misunderstanding. You cannot 'go any where' and book a condominium at Flat Rate prices. Flat rate prices on condominiums are available in many, many areas but they are not available in areas with limited or no supply of timeshare condominium units. That was the case with your request. We did offer you a wholesale rate in the area you wanted to visit which was at a higher price then our Flat Rate prices.I am not sure about the car rental reference you are making. I see we quoted you on some rates and can assure you they are at member rates.For your inconvenience, the next time you would like a weeks vacation we will pay for your accommodations in one of our condominiums for up to 4 people. The only restriction is that it cannot be during a Holiday.Sincerely,Condominium Travel Club, Inc.Kyle H [redacted] Vice President of Sales
[redacted] [redacted] [redacted] [redacted] Dear Mr***, If I understand you correctly you claim: ‘Signed up for the vacation clubFinally went to check the site for various costs of cruises, flights, condo stay and hotelThere is no savings, and I am able to get better pricing on my ownThe whole sales pitch was the "cost saving", and having someone else do your bookingsFilms showed some pretty nice places at a fraction of the "normal" costI had let them know we are frequent travelers of cruise lines, and they advised that that is the biggest savings of allWe would get suites for the cost of an interior room(NOT TRUE)They had a "give away" of a free cruiseI set up the dates, and received the quote of per person, I went to the cruise line site and the same cruise with the same room was 187.00pp inclusive of port charges and taxesWhat type of "free" are they talking about? Very misleading, misrepresentation of anything factualI have emailed and written a letter to the company with no response.’ Our records show that you emailed our office on Sept17th, with a question on how to search for a condominiumOn Sept18th, 2017, our customer service department emailed you a response to your question On Sept25th, 2017, you worked with the Promotional Cruise Department to find a cruise You also emailed us requesting a refund On Sept26th, 2017, you submitted your complaint to the Revdex.com We are confident we can save you money as a member and make your experience much more pleasant than it has appears to have startedLet me start by addressing your initial concern about finding condominiums, cruises, flights and hotelsWe have many online booking tools available but prefer if you call for service Not all of our online booking tools will give you all the rates we have available We use Amadeus and many other booking portals that are not available for us to share with you online because they are B to B or travel agency only toolsWe have tens of thousands of condominium weeks immediately available on your member website listed under Condominiums and Bonus Weeks You can find the location of the condos by drilling down on the booking engines starting with choosing the Country you want to visit and ending with the State and City Those are there for you to book immediately If you do not find what you are looking for simply fill out a Condominium Request Form and we will do all the work for you We will contact all of our suppliers, many of which are not online, to locate what is available at the time of your requestYou can request a Fixed Rate Week or a Bonus Week For last minute reservations, you can view our Hot Weeks that come out once a week on space availability from $to $a weekThe condominiums are available at member only rates and are a tremendous savings to you as a member I would provide you an example but I do not see where you requested any condominiums to dateThere are a few opportunities to save on airfare but mostly on packaged vacations and international flights that we earn a commission on Most of the time we are only providing you the service of locating a flight you are interested in and booking it with no booking feeThere are no discounts on domestic flightsWe Guarantee you the lowest rate on Hotels, Condominiums, Cruises and Vacation packages See our Best Rate Guarantee below We do get you substantial savings on cruises but the savings depend on what type of cruise you bookWe will save you $on a day night cruise or $3,on a River cruise in Europe The savings are cruise specificWe see the Promotional Cruise Department offered you some options on your promotional cruise you selected saving you $on a night cruise but you did not want the cruise thinking it was cheaper somewhere else I can assure you it was not As a matter of fact we are so confident in our ability to offer you the lowest price on a Carnival Cruise that we will modify our Best Rate Guarantee and actually pay for the promotional cruise if you can find it for lessYou will have to follow the terms of our Best Rate Guarantee to qualify for this offerBasically, it has to be a price comparison for the same cruise that you purchased You will need to keep records of the purchase showing the final price of the Cruise as compared to the member price we offered There is a form we have on our website under our 150% best Rate Guarantee to use I have attached the Promotional Cruise offer we made to you before the presentation As you can see we listed the approximate cost of the cruise per person and did not say if was Free We apologize for any misunderstanding concerning our benefits or details of your Promotional CruiseWe would like to pay $towards your Promotional cruise when you decide on a date and itinerary Of course, you will get it at your promotional rate when you decide to bookSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales
Dear Mrs [redacted] ,If I understand you correctly you claim your 21-year-old son cannot take advantage of Condo Rentals even though you were told directly by the salesman that he would be able to do soYou never would have purchased a membership if you had known your son needed to be to take advantage of the membership You feel Condo Travel Club should issue you a full refund.Again, we apologize for any misunderstanding.On page of of your contract, the first line explaining restrictions on use of condominiums states the following.Condominium Access - Members, Friends and Family must be over the age of to book a condominium.On page of of your contract we again state in Bold Letters and have both of you initial the following:I/We understand that the request criteria for FLAT RATE WEEKS is a minimum of days in advance for low season weeks and a minimum of days in advance for peak season weeksReservation requests are made for one (1) week at a timeMembers may request FLAT RATE weeks for friends and family over the age of 25.Our internal policy for booking Fixed Rate Condominiums is years of age or older for many reasons Many condominium suppliers with thousands of weeks available like Wyndham only require users to be 21years of age or olderBased on your misunderstandings we will be happy to lower our age restrictions and allow your son to make reservations for Fixed Rate Condominiums through us Since you are the exception and not the rule you will have to ask our condominium agent that is assisting you to note the age exception in your file before a request is made so there are no misunderstandings and we can execute the request Not all condominiums will be available to him based on the internal policy of the condominium suppliers but I am sure he will have plenty of opportunities to realize member savings on beautiful properties in vacation destinationsIt is important for you to know that our Bonus condominium weeks displayed live on our website have always been available to him We do not control the age restrictions on those weeks.We are happy to work with you on this exception but based on the clearly written terms of your contract and your signatures stating that you understood the terms, we do not believe a refund is warranted We again offer to double your Travel Award value ($200.00) and make it available for use anytime in Please let us know if you are interested in the additional savings.Sincerely,Condominium Travel ClubKyle [redacted] Vice President Sales
Dear Mr [redacted] , Thank you for your comments You claim, “The whole point of this complaint is that Condo Travel Club does not disclose where they have condos available and which of those have a bedroom option.” As stated in our last response, we do provide you with a list of our available inventory As soon as you enroll in our program we give you instant access to our website that displays thousands of condominium weeks, actually approx80,condo weeks that are ‘LIVE in Real Time’They are immediately available to you at member rates All the details of those are on the site, including the number of bedrooms, described in detail before you book themWhat we do not list (with booking details) is the vast inventory we have access to from our large list of condominium suppliersThat inventory changes hourly based on demand As you noted, we do provide you a sample of properties we have booked for members in the past to give you some idea where condominiums are located and to help you with your planning and requestsIf you do not see anything that meets your needs from our ‘LIVE’ inventory you can use the “Condominium Request Form” and we will contact the suppliers of those properties to see if their units are available with the parameters of your request i.edate, number of bedrooms, etc Our goal is to always find you accommodations that meet your needsReferring to our response that some properties do not offer bedroom options, you claim, “Again, CTC needs to be forced to disclose this information to those they are selling toWe list our inventory willingly and in fact are working to improve transparency of much more inventoryOur suppliers want to move unused vacation weeks Most of our suppliers cannot display them through traditional marketing channels so they rely on us to make them available through a Closed User Group aka membership clubWe are currently gathering as many api/xml feeds of inventory as are available from our suppliers and consolidating them into a more customized LIVE condo booking engine that will be available soon The new booking engine will list the Hot Weeks, Bonus Weeks and Flat Rate Weeks live in real time and should be the most comprehensive display of LIVE vacation week inventory in the World In case that inventory does not meet your needs you will still have the “Condominium Request Form” available to you so we can contact our suppliers and negotiate the purchase of inventory they do not make available in their LIVE feeds We provided you with the Flat rate pricing you were promised in the contract and you claim that is ‘ blatantly incorrect.’ You also ask, ‘ how could Harbortown be within their network and out of their network at the same time?’ We stand by our claim We did supply you with the Flat Rate price promisedIt is $for a Studio or One Bedroom That is what we offered you There were no three bedrooms availableWe could only offer you what was available in the area and at the property you requestedWe use a vast network of condominium suppliers Suppliers that own the condominiums, manage the condominiums, exchange condominium inventory, purchase to rent condominium inventory, associations that control the inventory, etc These and others make up our list of suppliers When we go outside those suppliers that is what we are referring toYou state, “CTC needs to be forced to disclose this very comment in a very clear, concise manner In reality, the only condo’s guaranteed are those that they advertise as “specials” If a person actually has a destination in mind, most likely, you’re out of luck The CTC is only good if you’re willing to go wherever CTC can get lucky The CTC salesman told us the CTC was an excellent way to plan a family vacation at a reasonable price Two months after we requested the condo and before CTC had come back with any pricing, we even called CTC and told them that we had booked a flight for our daughter and asked if they were really going to be able to find something Of course, they said yes We just didn’t know that they would be giving us a price of $1,for a condo that per their disclosure should have been $699.” I have already addressed your concerns for listing our inventory above Yes, we have specials but that is only about 25% of the condominium vacations we fulfill The vast majority are the requested weeks you asked forWe found you the space you needed for your group There were no three bedrooms to offer you at the $rate so we offered you two studios for $Since you did not like that option we found you one Studio at your Flat member rate ($499) and the other for only $more ($599)You decided not to book them which is certainly your optionYou state, “Unfortunately, I don’t trust that the complimentary vacation week would even be fully compensated as is evidenced by the “free cruise” that CTC offered to everyone who attended their seminar Needless to say, the cruise was far from free.” The cruise you are referring to is a Promotional Rate cruise for attending our sales presentation It is not Free and we do not claim it is Free in any of our promotional materialIt is; however, substantially discounted up to $depending on your itinerary We print the terms of our offer before your presentation and have you sign them If there is a misunderstanding with the marketing company, you have the opportunity to decline our offer We again apologize for any misunderstanding and we stand by our offer in our last replyTo compensate you we would like to offer to pay for the next vacation week you requestWe will accommodate up to people for youSincerely, Condominium Travel Club, IncKyle [redacted] Vice President of Sales
Dear Mrs [redacted] , If I understand you correctly you would like a refund of your membership because you claim you were told you could add your son as an associate when he was and you would be able to take your dog to a condoSince joining you were told your son needed to be to rent a condo and dogs were not allowed in condos You feel you were intentionally misledWe apologize for any misunderstandingYour contract with us does not include a promise of ‘pet friendly’ condos; however, some condos suppliers we work with allow pets in their unitsYou submitted an online condo request on 1/3/for the dates of 4/15/2017-4/22/We offered you a choice of units at your Flat Rate price in the area you requested Barrier Island Ocean Pines Beach in Duck NC 4/-(bedroom) sleeps for $ As part of your membership you get a $Travel Award that you can use towards a condo, cruise or vacation package every year If we apply your Award, you would only have to pay $for the bedroom for one week We also offered you a one bedroom at the same resort for $- $Travel Award = $for the week The Public Rate for the same property is $which is a savings of about $because you are a memberThe units were not pet friendly so you did not take us up on our offer to youWe did find you a pet friendly 2-bedroom accommodation per your request in the area you were looking but it was not one of our condo suppliers which is why the cost was $for the week We asked if you would like us to continue to search for a condominium or accommodations but you canceled your request For future reference, I have included a list of pet friendly condominium properties we work with that you can get your flat rate pricing based on the terms in your contract Many are on the beachWe also have access to Extended Stay hotels that accept pets at member rates but you have to add $more per night plus tax for your petExtended Stays have many of the amenities of a Condo but are typically not as luxurious Earlier we forwarded you some examples of your member savings for Extended Stays using Orlando Florida as an exampleSimply add an extra $to the rates for your pets(see attached) Examples were taken right from your member website as compared to the Extended Stay websiteWe are not aware of refusing a request for your year old son for a FREE ‘Family and Friend membership’ He certainly can be a member but he will not be able to use most of our condos because many have an age restriction of years old He can certainly book other types of vacations that allow year olds to bookPer your request, we did sign up Ralph & Pam Riggs, they are CTC# 5649B and were activated 10/18/for a FREE ‘Family and Friend’ membershipWe also quoted you a cruise: You called in on 9/6/and wanted a quote for the Island Princess Tour HA8/2/The public price for the Balcony BB was $their member price was $member price included Free upgrade, Free gratuities and $on board credit along with reduced deposit Based on the terms of your contract and the savings we found you to date we do not believe a refund is appropriate We will double your Travel Award value and make it available for use anytime in Please let us know if you are interested in the additional savingsSincerely, Condominium Travel Club Kyle [redacted] Vice President Sales Pet friendly condos we have available per the terms of your contract:
[redacted] [redacted] [redacted] Re: BBB Complaint ID [redacted] [redacted] ***: We received further correspondence you submitted to the RevDex.com and we again appreciate the opportunity to respond accordingly. Per our letter dated 5/21/15; our records indicate that you became affiliated with Condominium Travel Club on 5/3/15. You spoke with our corporate office on 5/4/15 and we attempted to work through your concerns and assured you the sales staff would be addressed accordingly. We spoke again on 5/5/15 when you contacted our corporate office requesting to cancel. We processed your cancellation and your Genesis purchase was refunded on 5/6/15 and a check for your cash down payment was mailed to you on 5/8/15 We do address every concern that is brought to our attention whether a BBB complaint is submitted or not. We expect a high level of courtesy and professionalism from our in-house staff as well as sales representatives. We continue to require training with the outside sales teams to ensure our members are presented with accurate membership information. While we regret your experience with the sales team; it does provide an opportunity for them to learn and grow in knowledge. Condominium Travel Club will continue to offer membership savings on cruises, vacation packages and condominiums while we search for the lowest available price for hotels, car rentals and air as outlined in every membership contract. As a reminder we are in compliance with Payment Card Industry Data Security Standards policies and procedures while Docusign offers a secured sight to process membership contracts; so you can rest assured knowing your personal information is safe. Sincerely, [redacted] Customer Service Director Condominium Travel Club, Inc.
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" Try getting a street view room as you can watch the busy Novi Arbat street and many happenings all day :) "
" Ensure to ask if there is a separate bedroom or open plan apartment. Then you know what you getting. "
" Higher the floor, the better the view! "
" Look for another hotel "
" The best view! "
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MOSCOW SUITES SERVICED APARTMENTS
Rating Report
City of Moscow
Tue 15 Jun, 2021 - 5:04 PM ET
Rating Action: The affirmation of the City of Moscow’s Long-Term Issuer Default Ratings (IDRs) reflects Fitch Ratings’ unchanged view on the city’s intrinsically strong resilience to downside shocks and its expectation that the city’s debt metrics will remain sound over the medium term. Rating Derivation Summary: Moscow’s Standalone Credit Profile (SCP) is assessed at ‘a+’, reflecting a combination of a ‘Low Midrange’ risk profile and an ‘aaa’ debt sustainability. The city’s SCP factors in Moscow’s favourable comparison among peers in the same rating category. Moscow’s IDRs remain capped by the Russian Federation’s (BBB/Stable). Risk Profile - ‘Low Midrange’: The ‘Low Midrange’ risk profile is based on five key risk factors (KRFs) assessed as ‘Midrange’ and one KRF assessed as ‘Weaker’. This reflects a moderately high risk relative to international peers that the city’s ability to cover debt service by operating balance may weaken unexpectedly either because of lower-than-expected revenue or expenditure above expectations, or because of an unanticipated rise in liabilities or debt service requirements.Revenue Framework: The city has a strong and expanding tax base supported by the high concentration of value-added output and high-earning residents in Moscow. It is therefore more resilient to potential revenue shocks than most of its domestic peers. Fitch assesses Moscow’s ability to generate additional revenue in response to an economic downturn as limited as the federal government holds tax-setting power over the majority of the city’s revenue.
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BBB accredited since 6/27/2013. Travel Club in Pulaski, NY. See BBB rating, reviews, complaints, get a quote & more.
Ms. Courtney Honeycutt, Resort Operations Manager. Additional Contact Information. Phone Numbers. (317) 876-1999. Other Phone. (800) 585-4870. Other Phone. Read More Business Details and See Alerts.
Vision Travel. Online Travel Agency, Travel Club, Franchise. BBB Rating: A+. (305) 513-8760. 8350 NW 52nd Ter Ste 301, Doral, FL 33166-7708. Get a Quote.
Scam Clue 1: The promotion is claiming that you're getting something "free.". No travel service of real value is ever free. The club promoter is making a profit somewhere along the process ...
39 reviews and 13 photos of CONDOMINIUM TRAVEL CLUB "The first paragraph isn't necessary if you want to skip. CTC aka Condominium Travel Club aka Pulaski's Ticket and Tours located at the previous (it seems previous) address of SD TLC Resorts in Oceanside, CA. To put things straight, this location is different and shouldn't be compared to the Concord, CA location (granted they are under the ...
Sincerely, Ronda [redacted] Customer Service Director Condominium Travel Club, Inc. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yelp
Condominium Travel Club, Pulaski, New York. 2,301 likes · 3 talking about this. Our Mission is to offer complete travel services, unique travel opportunities and leisure time benefits to members at...
The secret to saving time and money on travelSince 1988 we've enrolled over 50,000 families into our members-only travel club and helped them save time and money on travel. ... Condominium Travel Club Inc. 4882 A North Jefferson St. Pulaski NY 13142 Condominium Travel Club Inc. is registered with the State of Florida as a Seller of Travel ...
Condominium Travel Club, a vacation membership platform that provides its members with the best value in accommodation and cruise vacations through long-term partnerships with travel providers has been awarded the Best Membership Award at the 2020 Perspective Magazine Awards Party which was held 21 st February 2020, during the GNEX 2020 Conference at The Bellagio, Las Vegas.
Watch the video below to see the Travel Club scam exposed: Free Plane Ticket Scam Exposed. Watch on. After a promising presentation underlying the benefits, which are amazing, they will proceed to pressure you into buying a lifetime membership in the travel club, which could cost up to $7,000 plus processing fees and annual dues exceeding $200.
Per our letter dated 5/21/15; our records indicate that you became affiliated with Condominium Travel Club on 5/3/15. You spoke with our corporate office on 5/4/15 and we attempted to work through your concerns and assured you the sales staff would be addressed accordingly. We spoke again on 5/5/15 when you contacted our corporate office ...
They attended one of its seminars and they both liked the pitch. "They claimed that they are the largest wholesale travel club and that you can buy any kind of vacation for a fraction of what you'd pay on Orbitz," she says. Also, the renewal rate was just $169 a month, or $2,028 a year — a fraction of her initial $6,995 membership.
Resorts Worldwide: Choose weekly stays in fully appointed, luxurious studios, 1 bedroom, 2 bedrooms and more. Condo Travel Club members can stay in more than 10,000 vacation accommodations at more than 2,000 resorts, condos and villas worldwide for rates starting as low as $99. Timeshare Interval Flexibility: Through our exchange partner Dial ...
Charged a second time with deceptive marketing prices. Clubs and their owner fined, barred from New Jersey for five years. State says travel clubs defrauded consumers. Victims paid thousands for ...
Condominium Travel Club Inc. 4882 A North Jefferson St. Pulaski NY 13142 Condominium Travel Club Inc. is registered with the State of Florida as a Seller of Travel-Registration No. ST32406. CST 2053683-50. Iowa TAR 1469. Washington State UBI #601-967-198
Incorporated in 1988, Condominium Travel Club has over thirty years of experience in the resort and travel business; giving us the edge in travel pricing and fulfillment. This translates to real value and quality accommodations for our members. CTC is always innovating to best serve our members and their leisure time.
Never overpayfor a vacation again. Join over 15,000 members who use Condo Travel Club Blue to access insider deals at the finest travel destinations worldwide! Try it For $1 Try It For $1 $1 30-day trial. Cancel anytime. Award-WinningTravel Club Previous Next Award-Winning Travel Club Stay at Resorts Like These You'll get access to insider.
We offer modern, comfortable, well-appointed serviced apartments in the very centre of Moscow at a fraction of the price of nearby hotels.Whether you are coming to Moscow for business or tourism, we want to make your visit as pleasant and hassle-free as possible, which is why we also offer free airport pickup, visa support and registration services, drivers, restaurant and nightclub bookings ...
Fri 09 Apr, 2021 - 5:03 PM ET. Fitch Ratings - Moscow - 09 Apr 2021: Fitch Ratings has affirmed the City of Moscow's Long-Term Foreign- and Local-Currency Issuer Default Ratings (IDRs) at 'BBB' with Stable Outlooks. A full list of rating actions is below. The affirmation reflects Fitch's unchanged assessment of Moscow's risk profile at 'Low ...
Condominium Travel Club Inc. 4882 A North Jefferson St. Pulaski NY 13142 Condominium Travel Club Inc. is registered with the State of Florida as a Seller of Travel-Registration No. ST32406. CST 2053683-50. Iowa TAR 1469. Washington State UBI #601-967-198
Fitch Ratings - Moscow - 10 Apr 2020: Fitch Ratings has affirmed the Russia's City of Moscow's Long-Term Foreign- and Local-Currency Issuer Default Ratings (IDRs) at 'BBB' with Stable Outlooks. A full list of rating actions is below.
Rating Action: The affirmation of the City of Moscow's Long-Term Issuer Default Ratings (IDRs) reflects Fitch Ratings' unchanged view on the city's intrinsical. ... (BBB/Stable). Risk Profile - 'Low Midrange': The 'Low Midrange' risk profile is based on five key risk factors (KRFs) assessed as 'Midrange' and one KRF assessed ...