plantronics voyager focus disconnecting

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How to Reset Plantronics Headset: A Comprehensive Step-by-Step Guide

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Reset your Plantronics headset using these easy steps.

Plantronics (formerly named Poly) headsets not only feature excellent microphones, but also promise a steady wireless connection, making them ideal for professional phone calls.

They are not, however, immune to issues like sudden disconnections or audio problems caused by various firmware bugs. Such issues can easily disrupt your job, and may even hinder you from being able to work in the first place.

Fear not! These pesky bugs can be cleared out by simply resetting your Plantronics or Poly headset. Keep reading as we describe two ways to reset your headset– via an app or manual reset. Let’s dive in!

How to Reset Plantronics Headset Using Poly Lens

How to reset plantronics headset when it won’t connect, faqs on resetting plantronics headset.

Poly Lens is a nifty software that’s all about making your life easier when it comes to using, managing, and owning Poly audio and video devices.

With Poly Lens, you can customize your devices to the way you work, whether at home or in the office. But more importantly, you can also reset your Plantronics or Poly headset to its default settings using this app.

The desktop version of Poly Lens supports a wide range of headsets, including the Savi, Voyager, Blackwire Series, and more. On the other hand, the mobile version of the app only supports the Voyager and Sync Series. That’s why we recommend the Poly Lens desktop app for this method.

To reset your Plantronics or Poly headset using Poly Lens, follow these steps:

• Connect your headset to your PC. If your headset comes with a dongle, make sure to utilize it for a more stable connection.

• Disconnect the headset from the computer, turn it off, wait a few seconds, and then reconnect it for the reset to take effect.

In some cases, you may find that your Plantronics headset won’t connect to your device. This can be a frustrating issue, especially when you need to use your headset for important calls or meetings.

Moreover, the solution explained above requires the headset to be connected to the source device with the app. So, if the headset won’t connect, you can’t reset your Plantronics or Poly headset using the app.

In this case, you’ll have to reset your headset manually. Here’s how:

What does resetting the Plantronics or Poly headset do?

When you reset a Plantronics or Poly headset, it means you’re putting the settings back to how they were when the device was originally made. This removes all temporary bugs in the software or improper settings that may be causing some issues.

So, if your Plantronics or Poly headsets are giving you trouble, you can fix software bugs by resetting them. This includes connection, audio, controls, software and setup issues.

However, resetting your headphones will clear out their memory, so your list of previously connected devices will be removed. You’ll have to pair your headphones to your devices again after reset, as if you’re doing it for the first time.

What to do when the Plantronics headset won’t reset?

When your Plantronics or Poly headset won’t reset, it can either be a firmware or hardware issue. For this, you can either update the firmware, force restart the headset, or contact Poly support. Let’s go through each of them below:

Update the Plantronics headset firmware

Force restart your headset, contact poly support.

When the headset’s software is out of date, it may cause compatibility issues, software glitches, and unresponsive behavior. Sometimes, this can also prevent your headset from resetting properly.

You can use the Poly Lens desktop app to update your headset by following these steps:

• Connect your headset to your PC.
• Open the Poly Lens app.

• When the update is done, disconnect the headset from your computer and turn it off. To cover all bases, also restart your computer.
• Once done, reconnect your headset and see if the problem is fixed.

The previous solution also requires your headset to connect. So, if that’s not possible, you can try force restarting the headset. Here’s how:

If none of the solutions above work for your headset, it might be a hardware issue or a manufacturer defect. In this case, it’s best to contact Poly Support to get some advice from an expert.

You can do this by visiting the official Poly Support website and going to the Support section. In addition to Poly’s website, you can also call Poly’s US helpline at the following number: 1-800-544-4660.

By now, you should be able to reset your Plantronics or Poly headset and enjoy a seamless audio experience for your work calls, or music listening sessions.

And, if any of the issues pop up again, you now know how to easily reset the headset to get the most out of your devices. Have you tried our tips on how to reset Plantronics or Poly headsets? Do you think we forgot something or said something you don’t agree with? Leave a comment below!

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Plantronics Voyager Legend Headset Disconnecting/Reconnecting Midcall with iPhone XR

My wife and I just switched from iPhone 7 devices running iOS 12 to iPhone XR devices running iOS 12.4.1 (the latest version). We both also use a Plantronics Voyager Legend headset, which is an older headset but still one of the best on the market imho.

With the iPhone 7 devices, we never had any issues. With the iPhone XR, you will actually hear the headset disconnecting then reconnecting in the middle of a call (three tones on Plantronics). More of a nuisance than anything else but I want to get this issue fixed.

So to summarize:

1) Worked fine with iPhone 7 running current iOS

2) Issue started when we migrated to iPhone XR running current iOS

3) Yes we have rebooted.

4) Yes we have restored both network and all settings.

5) We are both using an Incipio NGP case, which is a very thin hardened rubber case. Same case as the iPhone 7s, slightly different material but I can't believe that that would be the issue.

6) Calls are being made in very close proximity between XR and Plantronics headset.

7) Plantronics headset shows as connected via Bluetooth on XR whenever headset is powered on.

I have my own separate but related issue where the iPhone 7/Plantronics combination would start a call out on the headset, but when it connected it would switch over to the iPhone. I don't think that I am still having that same issue with the XR but I am not sure.

There is an updated version of the Plantronics Voyager headset but it's pricey and I can't believe that switching phones with the same iOS version would put the fault of all of this on the headset, but I am up for suggestions.

Thanks in advance.

Posted on Sep 5, 2019 12:20 PM

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Sep 5, 2019 5:22 PM in response to mlb32704

Have you tried forgetting the headset, resetting it to factory settings, then reconnecting it? Also, see this article from Apple support--> Resolve Wi-Fi and Bluetooth issues caused by wireless interference - Apple Support

Sep 5, 2019 12:24 PM in response to mlb32704

You may need to check with Plantronics to see if there is a software update for that unit, and also ask if it is compatible with the latest version of Bluetooth profile using on the iPhone XR. That may be why it is intermittently disconnecting and connecting. However, Plantronics should be able to answer those questions. Have you tested any other Bluetooth headsets?

Sep 5, 2019 4:21 PM in response to ChrisJ4203

Update - my wife's headset needed an update, mine did not. So I'm thinking that it's not the update that's going to do it. Will Plantronics be able to tell me if this headset is compatible with the latest version of Bluetooth profile using on the iPhone XR? How do I get that information to them if they don't have it?

Sep 5, 2019 3:19 PM in response to ChrisJ4203

You were right on the money - Plantronics has a firmware update. We just did it so I haven’t tested yet but I’m confident that was the issue. Thanks again.

• Plantronics Manuals
• Voyager Focus UC
• User manual

Plantronics Poly Voyager Focus UC - Bluetooth Stereo Headset Manual

• User manual (16 pages)
• Quick start manual (5 pages)

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Charge stand

Usb bluetooth adapter, connect to pc, configure usb adapter, pair to mobile device, pair usb adapter again, wear on the right or left, charge your headset, check headset battery status, load software, make/take/end calls, mute/unmute, mute on reminder, play or pause music, track selection, use sensors, deepsleep mode, answer calls from a second device, change language, update firmware, accessories, troubleshoot.

• Download manual
• 1.1 Headset
• 1.2 Charge stand
• 1.3 USB Bluetooth adapter
• 2.1 Connect to PC
• 2.2 Configure USB adapter
• 2.3 Pair to mobile device
• 2.4 Pair USB adapter again
• 3.1 Wear on the right or left
• 3.2 Charge your headset
• 3.3 Check headset battery status
• 4 Load software
• 5.1 Make/Take/End Calls
• 5.2 Mute/unmute
• 5.3 Mute on reminder
• 5.4 OpenMic
• 5.6 Play or pause music
• 5.7 Track selection
• 5.8 Use sensors
• 6.1 DeepSleep Mode
• 6.2 Answer calls from a second device
• 6.3 Change language
• 6.4 Update firmware
• 7.1 Accessories
• 8 Troubleshoot
• 10.1 References
• 10.2 Download manual

NOTE *Functionality varies by application. Does not function with web-based apps.

Connect and pair

Your Bluetooth USB adapter comes pre-paired to your headset.

• Pairing is successful when you hear "pairing successful" and the USB adapter LED is solid blue.
• OPTIONAL : Headset call control Some softphones require the installation of Plantronics Hub for Windows and Mac (plantronics.com/software) to enable headset control (answer/end and mute) functionality. NOTE Plantronics Hub software also allows you to customize your headset's behavior through advanced settings and options.

Your high-fidelity Bluetooth USB adapter comes ready to take calls. If you want to listen to music, you will need to configure your Bluetooth USB adapter. Windows

• To configure your Bluetooth USB adapter to play music, go to Start menu > Control Panel > Sound > Playback tab. Select Plantronics BT600, set it as the Default Device and click OK.
• To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter.
• To configure the Bluetooth USB adapter, go to Apple menu > System Preferences > Sound. On both the Input and Output tabs, select Plantronics BT600.

• iPhone Settings > Bluetooth > On*
• Android Settings > Bluetooth: On > Scan for devices* NOTE *Menus may vary by device.
• Select "PLT Focus." If necessary, enter four zeros (0000) for the passcode or accept the connection. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. NOTE Your headset can pair with up to 8 devices but only maintain 2 connections simultaneously; this includes the Bluetooth USB adapter.
• Insert the high-fidelity Bluetooth USB adapter into your laptop or computer and wait for your computer to recognize it.
• Put your headphones in pair mode.

Fit and charge

There are several ways to check your headset battery status.

• Wearing the headset, tap the Call button and listen to the voice alert (smartphone only).
• When not wearing the headset, tap any button except the Call button and observe the headset LEDs.
• Place the headset in the charge cradle and observe the headset LEDs.

Some softphones require the installation of Plantronics Hub for Windows and Mac to enable headset control (answer/end and mute) functionality.

• Install Plantronics Hub for Windows and Mac onto your computer by visiting plantronics.com/ software .
• Manage your headset settings with your computer or mobile device with Plantronics Hub for Windows and Mac or Plantronics Hub for iOS and Android, respectively ( plantronics.com/ software ) .

While on an active call, choose:

• Tap the red Mute button
• Take off/put on your headset while on an active call (requires active smart sensors)

* Plantronics Hub for Windows and Mac required (plantronics.com/software) If you have muted an active call and you start to speak, then a desktop notification reminds you that you are on mute. You can add a voice prompt notification by managing your mute features with Plantronics Hub for Windows and Mac.

While not on a call, tap the red Mute button to activate OpenMic and hear your surroundings. Control the level of ambient noise you hear by adjusting the volume wheel.

Rotate the volume wheel

• Put on/take off the headset (requires active smart sensors)
• Tap the Play/pause button

NOTE Functionality varies by application. Does not function with web-based apps.

More Features

If you leave your headphones powered on but out of range of your paired phone or USB adapter for more than 7 days, your headset conserves its battery power by entering into DeepSleep mode. Once back in range with your phone or USB adapter, press the Call control button to exit DeepSleep mode.

It's easy to answer calls from two devices (including softphone). When on a call, you hear a ringtone notification of the incoming call from the second paired device. To answer a second call from the other device, first tap the Call button to end the current call and tap the Call button again to answer the new call. If you choose to not answer the second call, it will go to voicemail.

You can change the voice prompts language of your headset (for example "mute on").

• Download Plantronics Hub for Windows/Mac at plantronics.com/software.
• Dock your headset in the charge stand and plug it directly into your computer.
• Disconnect your headset from other devices; this includes unplugging your USB adapter from the computer.
• Open Plantronics Hub for Windows/Mac and go to Settings > Language to view language choices for voice prompts.

Firmware updates are designed to keep your headset current with the latest technology. Update your firmware to:

• Change voice alert/command languages
• Improve performance
• Add new features to your device
• To update your headset firmware, dock your headset in the charge stand and plug it directly into your computer. Disconnect your headset from other devices; this includes unplugging your USB adapter from the computer.
• Do not answer or place a call during the update

What's in the box

For warranty details, go to plantronics.com/warranty.

NEED MORE HELP? plantronics.com/support

Plantronics, Inc. 345 Encinal Street Santa Cruz, CA 95060 United States Plantronics BV South Point Building C Scorpius 140 2132 LR Hoofddorp, Netherlands

© 2019 Plantronics, Inc. Plantronics, Voyager, DeepSleep and Simply Smarter Communications are trademarks of Plantronics, Inc. registered in the US and other countries. Bluetooth is a registered trademark owned by Bluetooth SIG, Inc. and any use by Plantronics, Inc. is under license. All other trademarks are the property of their respective owners.

Documents / Resources

Download manual Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc. Download Plantronics Poly Voyager Focus UC - Bluetooth Stereo Headset Manual

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How To Fix Plantronics USB Headset Not Working Properly

Over the years, we’ve received countless calls from customers who report having abrupt, out of the blue issues with their USB headsets. The headset is working fine one moment, and the next moment it has static, speaker problems, microphone problems, volume issues and more. 

The knee jerk reaction by many is to discard the headset and buy a replacement. If you’ve had a similar thought if faced with USB headset issues, hold off on that thought until you read this blog.

Better yet, why not watch the video I made on this very subject? A lot of people like watching their content rather than reading it.

If you’re like minded, then here’s our video where I discuss a possible solution to this nagging, ongoing issues experienced by the masses.  

If you’re still reading then join me as I help break down the details on getting your USB headset working better. 

Download the Plantronics (now Poly) Hub Software 

Once downloaded, make sure that your USB headset is plugged into a USB port on your computer. 

Look for “notifications” that should appear in the upper right side of the screen. Click on that. 

On the next screen you’ll be looking for “update”. Click on this.

On the next screen you should see “download” . Click on this and you should see it say, “downloading”  

In most cases, going through this process will fix a multitude of issues. Chances are high that if you navigate yourself through this process, you’ll likely come out the other end with a better performing USB headset . 

Still having issues? 

If this process didn’t fix your problem, make sure to watch my video on this because in it I provide you with a link to another remedy that might resolve your headset issue(s). 

I want to make sure that you try these fixes so that you don’t have to discard your current headset and purchase a new one. That takes up your time, costs you money, and if the headset ends up in the landfill, that’s bad for our environment. 

If these fixes don’t solve your problem, then reach out to us here at Headset Advisor and we can likely provide you with trade in credit for your old headset that you can apply towards the purchase or rental of a new headset.

If you’re not familiar with our unique rental program, you can watch the video below to learn more. It’s inexpensive, it’s flexible and there’s no long term contract. 

Thanks for reading and/or watching. I hope that you received some value in this content. If you have any headset related questions, or just need a compatible headset recommendation, don’t hesitate to reach out to us here at Headset Advisor.

The advice and recommendations are free, and you don’t have to be our customer either. We’ve been helping customers since 1994 with all their headset needs, so reach out if you need some help.

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Leninsky District is an administrative and municipal district, one of the thirty-six in Moscow Oblast, Russia. It is located in the center of the oblast just south of the federal city of Moscow. The area of the district is 202.83 square kilometers. Its administrative center is the town of Vidnoye. Population: 172,171; 145,251; 74,490. The population of Vidnoye accounts for 33.0% of the district's total population.

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