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Managing travel can be a daunting and time-consuming task. We would love the opportunity to demonstrate what World Travel, Inc. can do to improve the efficiency of your program. Contact us today to see how we can help your with your travel management needs. IF YOU ARE A CURRENT CLIENT TRAVELER AND NEED ASSISTANCE PLEASE CALL 1 (888) 979-0400 OR EMAIL US AT [email protected].

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Frequently Asked Questions

Explore frequently asked questions around travel risk management.

Travel Risk Management is a comprehensive solution to keep organisations and their travellers safe. It’s made up of medical, security and travel assistance components and the travel risk program’s objective is to mitigate risk to an acceptable level. At its core, it is the practice of actively considering threats that your staff, students, or assets could face while abroad and preparing them and your organisation to handle them. Travel Risk Management combines both proactive and reactive elements and offers specialised services beyond traditional business travel accident insurance policies (BTAs) to truly ensure your duty of care obligations are met. A comprehensive Travel Risk Management plan should leverage medical and intelligence experts, travel technology, and include pre-, during, and post-travel elements. These are the key benefits of Travel Risk Management Support.

A good Travel Risk Management company should provide both proactive and reactive services that will reduce risk to your travellers. Examples of proactive services include pre-trip risk assessment and advisories, medical and security consulting, and training. Post trip, these services could include a health assessment and/or security debrief. Examples of reactive services, or services provided during travel, include 24/7 travel, medical, and security assistance; location monitoring; travel technology; and physical security. In addition to these common services, there are many other unique services we provide. Here is a full list of our services.

At its most basic level, duty of care is the legal and ethical responsibility to ensure the welfare of others. Simply put, it’s doing the right thing. This responsibility to do the right thing can extend beyond office walls to include employees working from home or in another country (digital nomads), students or staff travelling abroad, and even contractors. In an organisation with travellers, duty of care means a demonstration of interest for your travellers’ safety by planning and taking preventive measures to mitigate risk. Legally speaking, duty of care is the organisation’s responsibility to mitigate foreseeable risk and should be included in your corporate travel management plan.

Duty of care is important because it demonstrates that an organisation cares about its people. A lot can go wrong when an employee travels for business and it’s the organisation’s duty to be prepared for whatever happens. Some common issues that business travellers encounter include misplacing a passport, becoming ill while abroad, or getting in a transportation accident. From an organisational perspective or as a travel manager, knowing you’ve met the legal and moral obligations will give you peace of mind.

While duty of care focuses on an organisation’s obligation to keep its people safe and protect their wellbeing, corporate social responsibility (CSR) takes this a step further and focuses a bit more on the larger picture of an organisation’s impact on society. In other words, CSR is an organisation’s obligation to conduct business in an ethical or philanthropic way that positively impacts the economy, society, and the environment. Duty of care and CSR are interconnected because in today’s world, an organisation needs to care for their people as well as the world we live in.

ISO 31030 is an industry first guidance with a best practice framework for Travel Risk Management. This 160-page document provides a formal approach to the development, execution, and evaluation for an organisation to review its Travel Risk Management policy. Your corporate travel management plan should carefully consider this document. To support your organisation’s adoption or benchmarking of the framework, World Travel Protection created an easy-to-use  ISO 31030 Self-Audit tool .

ISO 31030 is a guidance document that provides the first global framework for Travel Risk Management. It is not certifiable; however, following the framework ensures a common practice, language and adoption thus creating a standardisation for users. World Travel Protection pioneered a self-audit tool that easily guides you through the key aspects of the framework. Many organisations also take advantage of our ISO 31030 expert consulting to ensure their policy is up to date.

Travel medical assistance is important when you’re travelling outside of the area or country where your healthcare plan exists. This type of assistance supports travellers before, during and after their trip with health and medical related needs. Some of the things your medical assistance company can help you with are locating medical providers in your language (or a translator if needed), arranging transportation, coordinating evacuations, and replacing lost or run out medication. Some common ways one could utilise this service when ill abroad is to use telehealth services or receive guidance in finding the closest local hospital with specific capabilities for your condition.

Our global team of World Travel Protection (WTP) medical consultants are all clinically practicing specialists as well, so when travellers need emergency medical support, expert help is available 24/7. Learn more here. Having a medical assistance company in place helps reduce stress for those in need, and also helps those responsible for their wellbeing ensure other potential risks are limited.

Yes! Travel Risk Management is different from health, travel, or trip cancellation insurance. Rarely do even the most comprehensive insurance plans include access to all of the following:

• Pre-travel briefings
• Security, risk and intelligence insights
• Access to travel technology that monitors for potential travel disruptors 24/7

Yet all are important to help you stay safe while abroad. Travel Risk Management and insurance work together to provide a comprehensive care package for travellers and help with cost containment should an incident occur.

Security risk assistance or management is the practice of assessing and tackling risk abroad for organisations, students, staff, and assets before, during, and after travel. It makes up one arm of Travel Risk Management. At World Travel Protection, our global security assistance services are intelligence-driven and focused on preventing threats. Through our world-class technology and intelligence tools, we empower our travellers and their risk managers to make smarter, safer choices.

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Privacy Overview

Australia Command Center

World Travel Protection

We provide corporate, education and leisure travellers with peace of mind whenever and wherever they travel.

Core Partner

For 30 years, World Travel Protection (WTP) has taken care of corporate and leisure travellers across the globe as a 24-hour emergency assistance and third-party administration (TPA) services specialist. We differentiate ourselves by delivering exceptional care in exceptional circumstances, always.

WTP is part of Cover-More Group, which in 2017 became part of the Zurich Insurance Group. Zurich is one of the world’s leading multi-line insurers, which adds global significance, capacity and opportunity to the World Travel Protection brand.

World Travel Protection’s experienced team of around 200+ full time staff includes case managers, doctors, specialists, nurses, paramedics, counsellors, logistics and security experts who handle over 100,000 assistance cases annually with >1000 medical evacuations / repatriations every year*.

We operate 365 days a year to deliver services seamlessly from our 2 x 24-hour multi-lingual command centres in Toronto & Brisbane that in combination handle more than 1 million inbound and outbound calls and emails for assistance per year. We also provide a range of medical and consulting services directly to corporations, particularly those operating in remote or high-risk locations.

Our clinical and health expertise powers the heart of our operations and is strengthened by a culture of customer service excellence. Most importantly, we know how to assist travellers, whoever and wherever they are. Safe and healthy travel is about more than having medical assistance on hand – it’s also about the preparation, with protection and security services when you need them. That’s why we offer our clients end-to-end, holistic travel programs or, if you prefer, a customised choice of support services.

If you seek uncompromising commitment to customer service, or have an incredible appetite for innovation and determination to make the travel experience better for all, then partner with us. You will discover that we invest in quality partnerships and services that redefine world travel.

* based on 2019 numbers

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World Travel Protection Australia Level 15, 340 Adelaide St Brisbane, QLD 4000 Australia

World Travel Protection Canada 901 King Street West Suite 300 M5V 3H5 Toronto Canada

June 1, 2020

Due to travel restrictions, plans are only available with travel dates on or after

Due to travel restrictions, plans are only available with effective start dates on or after

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Mail: Allianz Global Assistance P.O. Box 71533 Richmond, VA 23255-1533

Terms, conditions, and exclusions apply. Please see your plan for full details. Benefits/Coverage may vary by state, and sublimits may apply.

Insurance benefits underwritten by BCS Insurance Company (OH, Administrative Office: 2 Mid America Plaza, Suite 200, Oakbrook Terrace, IL 60181), rated “A” (Excellent) by A.M. Best Co., under BCS Form No. 52.201 series or 52.401 series, or Jefferson Insurance Company (NY, Administrative Office: 9950 Mayland Drive, Richmond, VA 23233), rated “A+” (Superior) by A.M. Best Co., under Jefferson Form No. 101-C series or 101-P series, depending on your state of residence and plan chosen. A+ (Superior) and A (Excellent) are the 2nd and 3rd highest, respectively, of A.M. Best's 13 Financial Strength Ratings. Plans only available to U.S. residents and may not be available in all jurisdictions. Allianz Global Assistance and Allianz Travel Insurance are marks of AGA Service Company dba Allianz Global Assistance or its affiliates. Allianz Travel Insurance products are distributed by Allianz Global Assistance, the licensed producer and administrator of these plans and an affiliate of Jefferson Insurance Company. The insured shall not receive any special benefit or advantage due to the affiliation between AGA Service Company and Jefferson Insurance Company. Plans include insurance benefits and assistance services. Any Non-Insurance Assistance services purchased are provided through AGA Service Company. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact AGA Service Company at  800-284-8300 or 9950 Mayland Drive, Richmond, VA 23233 or [email protected] .

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Contact Generali Global Assistance

Find all the ways to contact Generali Global Assistance. Whether you want to buy travel insurance and assistance services, are on your trip and need Emergency Assistance, wish to utilize your plan's concierge services, have questions about  our plans  and available coverages, or need to start or check on a claim, we're here to help.

Start by asking our Contact Chat for the contact information you need and you will be directed to the correct department:

If you need to start a claim, check on the status of a claim, or contact the Claims Department, you can begin here:

Customer Service

Live chat is available at certain hours. Look for the Start Chat button on desktop or the chat icon on mobile.

Email:  [email protected]

Phone: 800-874-2442 Open 24/7

24/7 Emergency Travel Assistance & Concierge Services

In the United States, toll-free:  877-243-4135 Collect worldwide:  240-330-1529

If you want to contact another Generali company, view our  sister companies  or  non-U.S. resident travel insurance  pages.

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As part of the worldwide Generali Group we have rebranded our travel protection plans to Generali Global Assistance, offering the same quality travel insurance, emergency assistance and outstanding customer service as you've come to rely on for the last 25 years. Welcome to our new website!

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CBP Information Center

Need answers? We recommend you first use our CBP Information Center website at help.cbp.gov , which has more than 500 answers about CBP policies and procedures.

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Submit your question , compliment , complaint or tip online, or call:

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I-94 Information & Assistance

Review the "What can I do if I feel the information regarding my departure from the United States is incorrect?" section on the I-94 FAQ page.

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Procedures for service of summonses and complaints, as well as subpoenas for actions against the Agency or its personnel in their official capacity.

World Travel Holdings

Did you book your vacation with us and need to contact one of our travel brands?

Alaska Airlines – 800-825-3796

All Inclusive Outlet Cruises – 866-719-7447

American Airlines – 800-259-5642

American Forces Travel – 877-439-0279

Booking.com Cruises – 800-233-9520

BJ’s Travel – 888-743-2735

Cheap Caribbean – 866-712-7447

Cheap Cruises – 800-972-7447

Cheap Getaways – 866-487-0522

ClubCruisePartner – 800-216-6999

Choice Privileges Cruises – 800-596-0451

Cruise411 – 800-553-7090

Cruises.com – 800-288-6006

CruisesOnly – 800-278-4737

CruiseWise – 800-553-7090

Delta Cruises – 800-820-3244

Entertainment Book – 800-887-9042

Free Spirit Cruises – 800-820-2816

Frontier – 866-710-8287

LuxuryOnly – 800-711-4230

Marriott Bonvoy – 800-596-0452

Priceline.com – 800-735-8000

RCI Cruise – 877-724-2628

United Cruises – 800-211-2039

United MileagePlus – 800-474-2052

Vacation Outlet – 800-825-3633

CORPORATE OFFICES

Wakefield, MA  (Corporate) 100 Quannapowitt Parkway, Suite 100 Wakefield, MA 01880 Phone: 617-424-7990 Fax: 617-424-1943

Ft. Lauderdale, FL  (CruiseOne/Dream Vacations) 1201 W. Cypress Creek Rd., Suite 100 Ft. Lauderdale, FL 33309 Phone: 954-958-3700 Fax: 954-958-3703

World Travel Holdings UK 110A & 112-114 Market St. Chorley, PR7 2SL Phone: 0207 206 4176

At World Travel Holdings, we do more than sell vacations — we’re dream ambassadors. Our passion for making our customers’ travel dreams come true and to deliver a truly remarkable experience comes from a place deep inside of our being. It’s the innate ability to listen to our customers, get to know them and build a personalized vacation capable of creating unforgettable family memories.

Do you believe what we believe? Do you have a natural drive and passion for excellence?  Are you in it to win it?  Want to feel the same passion in your career that we have for our customers? If so we have a great career reserved for you. It’s time to love your job.

Visit our Careers page or for questions, email [email protected] .

Member of the media? Contact Angie Ranck, Director of Public Relations & Corporate Communications at 877-958-7447 or [email protected] . You may also visit the World Travel Holdings  Press Room .

RESERVATIONS

Has all of this talk about vacation and fun put you in the mood to kick off your shoes?  Sail over to our  Our Brands  or  Partner Brands  pages and book your next exciting getaway through one of our many travel sites.

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MASTERCARD BENEFIT INQUIRIES

Within the U.S.: 1-800-Mastercard (1-800-627-8372) | Outside the U.S.: Mastercard Global Service Phone Numbers

Availability of insurance benefits on your card may vary by card issuer. Please refer to your issuing financial institution for complete insurance benefit coverage terms, conditions and exclusions.

*Offer availability will vary for cardholders when located outside of the contiguous United States.

1. Peacock Ends 3/31/2025, subject to early termination. Must use qualifying Mastercard World or World Elite credit card and subscribe to a full-priced Peacock Premium plan directly from Peacock to receive a $3.00 monthly statement credit. Statement credit ends when user no longer meets eligibility requirements. Excludes current Peacock Premium and Premium Plus subscribers. Additional eligibility restrictions, exclusions, and terms apply. For full terms, see www.peacocktv.com/offer-terms/mastercard . ↩

2. Instacart Ends 3/31/2025, subject to early termination. Add an eligible U.S. World or World Elite Mastercard credit card and subscribe as a new Instacart+ member to receive a free two-month trial and a $10 Instacart coupon on your second qualifying order each month. Must have an active Instacart+ membership paid for with an eligible card and complete one qualifying Instacart order each month. By redeeming this offer, you agree to the Instacart+ terms , and if you select a paid plan, your Instacart+ membership will auto-renew and the applicable membership fee will be billed automatically to any payment method on file until you cancel. Additional terms apply. Please visit www.instacart.com/p/mastercard-offer . ↩

3. ResortPass Ends 9/30/2025, subject to early termination. Make a booking or purchase of a gift card of $200 or more on ResortPass using your eligible World Elite Mastercard and receive a $30 statement credit. Make a booking or purchase of a gift card of $200 or more on ResortPass using your eligible World Mastercard and receive a $20 statement credit. Cannot be combined with other discounts. Statement credits may take up to 60 days to appear on your statement. Additional eligibility restrictions, exclusions, and terms apply. For full terms, see Resortpass.com/mastercard . ↩

4. Lyft Take 3, Get $5: Beginning 4/1/21 and running through 9/30/25, Lyft users can participate in Lyft and Mastercard’s Take 3, Get $5 program (“Program”) by taking and partially or fully paying for three (3) Eligible Rides in a calendar month to receive a $5 Lyft credit (“Credit”). The rides must be paid for with an eligible World or World Elite Mastercard credit card (Apple Card is not eligible for this program, but Apple Pay or Google Pay may be eligible if your World or World Elite Mastercard credit card is the funding source). Limit one Credit per calendar month per Lyft account. An “Eligible Ride” is any Lyft ride type, excluding business rides and bicycle and scooter rental rides. Valid only in the USA. Whether a ride qualifies as an Eligible Ride for purposes of the Credit will be determined in Lyft’s sole discretion. Credits expire thirty (30) days after application. Limited time only and while supplies last. By participating in the Program, you agree to these terms and Lyft’s Terms of Service ( https://www.lyft.com/terms ), and you agree that Lyft and Mastercard may share your information for the purposes of tracking and processing the Credit and may use anonymized, aggregated data for business analytics and offer optimization. Credits may take up to two (2) days to be applied to your Lyft account. ↩

5. Booking.com Mastercard cardholders will receive up to 7% off when booking accommodations marked with the Mastercard label and prepaying for such accommodations using an eligible consumer or small business Mastercard credit card at booking.com/mastercardUS . Offer Period: April 1, 2024 – September 30, 2025, subject to early termination. Eligibility: this offer is available to all U.S. and Canadian residents who are holders of consumer credit and small business Mastercard credit cards issued in the U.S. or Canada. Exclusions: Reservations booked but not prepaid are excluded from the promotion. Must select “Pay now” on the checkout page to receive the offer. Additional Terms and Conditions: To receive the discount, bookings must be prepaid at checkout and made exclusively through booking.com/mastercardUS . The discount is applicable only to prepaid bookings when the option “Pay Now” is selected at the checkout. The discount will be applied automatically at the time of checkout and discount will vary depending on the property and dates selected. The discount applies to the accommodation cost only and does not include any additional fees or taxes. Booking.com reserves the right to modify or terminate this offer at any time without prior notice. All bookings are subject to availability and Booking.com’s terms and conditions . ↩

6. HealthLock HealthLock is an end‑to‑end analytics‑driven platform that helps protect cardholders’ medical identities and data and monitors their medical claims for errors, fraud and overbilling. HealthLock provides three plan levels:

• Medical Claim Monitor: Helps guard against medical fraud and privacy intrusions by monitoring medical data breaches, providing alerts and helping remediate medical fraud issues.
• Medical Claim Auditor: Organizes, tracks and audits all healthcare bills (24‑month retroactive audit and ongoing auditing) in one place, verifying that all bills are accurate and identifying potential overcharges and insurance errors. This level includes everything from the previous plan.
• Medical Claim Saver: Provides access to medical bill negotiation with providers and insurance companies to potentially help reduce bills and reverse claim rejections. This level includes everything from the previous plan.

Enrolled users receive, at no cost, Medical Claim Monitor, plus a premium upgrade to Medical Claim Saver for the first 90 days. After 90 days, users will continue to receive Medical Claim Monitor at no monthly cost and have the option to continue with Medical Claim Auditor for $4.99 per month or Medical Claim Saver for $19.99 per month. See full terms here . ↩

7. ShopRunner Valid through 9/30/2025. To get the free ShopRunner membership offer, compliments of Mastercard, please go to  www.shoprunner.com/mastercard  and verify your eligibility for the offer with a World Mastercard or World Elite Mastercard account number and then complete the sign-up for a ShopRunner membership account. For details on how the ShopRunner membership works, please see the ShopRunner Terms and Conditions at  www.shoprunner.com/terms/sr , which govern the use of your ShopRunner membership offer. ↩

8. Certain terms, conditions and exclusions apply. Cardholders need to register for this service. This service is provided by Iris® Powered by Generali. Please see your guide to benefits for details or call 1-800-MASTERCARD. ↩

9. These are summary descriptions only. Certain terms, conditions and exclusions apply. To learn more about Zero Liability, visit mastercard.com/zeroliability . Contact your issuing financial institution for complete coverage terms and conditions or call 1.800.Mastercard (1.800.627.8372) for assistance. Applicable to U.S. cardholders only. ↩

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Travel Insurance

You can purchase a Travel Protection Plan for eligible trips any time prior to final payment. To purchase the Travel Protection Plan when making a new reservation, select “Add Travel Protection” at the time of booking. To add the plan to an existing reservation:

• Go to the bottom of any page of Disneyworld.com and select “My Plans”.
• Select “Change Reservation” next to your package reservation.
• Scroll down to see if your trip is eligible for a Travel Protection Plan—if it is, “Add” will be available; if it is not, “Add” will be unavailable.
• Select “Add” and follow the prompts.

You may also add the Travel Protection Plan to your reservation by calling Walt Disney World Resort at (407) 939-5277. However, due to a high volume of calls, you might experience delays. Guests under 18 years of age must have parent or guardian permission to call.

The Travel Protection Plan is designed for and is available to US residents. Please view your state’s specific terms, conditions and exclusions at www.affinitytravelcert.com/docs/DSP01 .

Travel insurance benefits are underwritten by Arch Insurance Company, with administrative offices in Jersey City, NJ (NAIC #11150), under Policy Form series LTP 2013 and applicable amendatory endorsements. This is a brief overview of the coverages, subject to terms, conditions and exclusions. Coverages may vary in certain states and not all benefits are available in all jurisdictions. Please refer to your certificate of benefits or policy of insurance for detailed terms, conditions and exclusions that apply.