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Travelers Insurance

At Iron City Insurance Brokers, we pride ourselves on helping our customers find the coverage they need at an affordable price. That’s why we trust Travelers Insurance to provide our clients with the professional level of service they deserve.

Since our founding, we’ve helped countless people throughout Alabama save money and enjoy the peace of mind that a policy from Travelers Insurance provides. No matter your situation, our independent insurance agency can help you understand your exact insurance needs and find competitively priced options for your next policy.

Travelers Insurance

• 1000 Windward Concourse, STE 3000 , Alpharetta , AL , 30005
• 2 Chase Corporate Drive, Suite 130 , Birmingham , AL , 35244
• (205) 982-4600
• https://www.travelers.com/

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AIIA Associate Members

Mandi B. Harris Regional Director

Erin abernathy, kameron bell, emmett brown, cynthia burris, renee collins, dennis crosby, kacie daugherty, dennis devito, debra dooley, wanda fulton, terressa garner, nikki gravitt, adrienne gunn, jordan hall, lisa hammer, spencer harris, reba harris-james, john (gil) jackson, paige jeter construction, loretta jones, edward kearney sponsorship information, erroll keller, bryan kocon, donna largin, gabrielle lovett, james (jim) malone, kathryn milon, detra mitchell, maureen mobley, jerry nanney sales executive, steve palmour, christy pender, christopher radney, valerie rice, ralph santoro, bill schneeloch, hanna spencer, mike stafford, debbie stone, randell tracy, vicki turner, heather wesch, john wilburn, jonathan wyatt.

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Travelers Insurance

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Insurance Carrier Overview

• Travelers offers an extensive list of insurance products for both personal and commercial customers.
• One of the largest auto and home insurance providers in the United States.
• Travelers has fewer customer complaints than the median relative to its size for auto and home insurance.
• Offers quite a few standard and unique discounts for home, auto and other insurance products.

Among the largest providers of home and auto insurance policies in the United States, Travelers was founded in 1864 and is certainly a well-known names in insurance, and one of the most enduring. Travelers has additional auto insurance options that go beyond standard car insurance coverage such as Gap Insurance and Ridesharing Insurance.

One feature unique to Travelers Insurance is their IntelliDrive program. IntelliDrive provides you with access to an app that can be used to track your driving data such as speed, time of day, and your braking and acceleration patterns. When you renew your Travelers Auto Insurance Policy, you may be able to receive a discount of up to 20% for good driving.

Additionally, Travelers offers quite a few discount opportunities such as MultiCar Discount, Continuous Insurance Discount, Home Ownership Discount, and a Multi-Policy Discount that could save you up to 13% on your car insurance if you hold other insurance policies from Travelers.

Travelers Contact Info

Payment Address:

Travelers Remittance Center One Tower Square, PLPBA Hartford, CT 06183

Customer Supp1-800-842-5075ort:

1-800-842-5075 Emergency Claims:

Travelers Personal Insurance Products

Auto insurance, homeowners insurance, renters insurance, condo insurance, motorcycle insurance, umbrella insurance, atv insurance, boat insurance, disability insurance, dwelling insurance, flood insurance, id theft insurance, liability insurance, life insurance, mobile home insurance, property insurance, pet coverage insurance, rv insurance, travelers commercial insurance products, business owners policy, general liability insurance, professional liability insurance, tech liability insurance, internet liability insurance, umbrella liability insurance, commercial auto insurance, commercial property insurance, employment practices insurance, business income insurance, errors & omissions insurance, worker’s compensation insurance, contractors equipment insurance, builders risk insurance, home business insurance, data breach insurance, business owners insurance, interneet liability insurance, workers compensation insurance, ready to take the next step, request info.

Traveling is an amazing experience that allows us to explore new cultures, meet new people, and create unforgettable memories. However, traveling can also come with some risks such as accidents, illnesses, and unforeseen circumstances that could ruin our entire trip. This is where travelers insurance comes in handy.

What is Travelers Insurance?

Travelers insurance is a type of insurance that provides coverage for unexpected events that could occur while traveling, such as cancellations, medical emergencies, theft, and more. It can help ease the financial burden of unexpected expenses and give travelers peace of mind when exploring new destinations.

Why is Travelers Insurance Necessary in Birmingham, Alabama?

Birmingham, Alabama is a great destination for travelers looking to experience the southern charm of the United States. However, just like any other travel destination, Birmingham can also come with its own set of risks such as flight cancellations due to bad weather, medical emergencies, and theft. Travelers insurance can help protect you from these unexpected situations and ensure that your trip to Birmingham is a memorable one.

Types of Travelers Insurance in Birmingham, Alabama

There are several types of travelers insurance available in Birmingham, Alabama. Some of the most common types include:

• Trip Cancellation Insurance: This type of insurance provides coverage for cancellations or interruptions of your trip due to unforeseen circumstances such as illness, injury, or death of a family member.
• Emergency Medical Insurance: This type of insurance provides coverage for medical emergencies that may occur while traveling, such as accidents or illnesses.
• Baggage and Personal Effects Insurance: This type of insurance provides coverage for lost, stolen, or damaged baggage and personal belongings.

How to Choose the Best Travelers Insurance in Birmingham, Alabama

Choosing the best travelers insurance in Birmingham, Alabama can be a daunting task. Here are some factors to consider when choosing the right insurance for your trip:

• Coverage: Make sure that the insurance policy covers all the potential risks that you may face while traveling.
• Cost: Compare the cost of different insurance policies and choose the one that offers the best value for money.
• Customer Service: Look for an insurance provider that offers excellent customer service and support in case of any issues or queries.

How to Purchase Travelers Insurance in Birmingham, Alabama

Purchasing travelers insurance in Birmingham, Alabama is easy. You can purchase it directly from an insurance provider, travel agency, or online travel booking sites. Before purchasing, make sure to read the policy details carefully and understand the terms and conditions.

Travelers insurance is an essential component of any travel plan, especially when traveling to a new location like Birmingham, Alabama. It can help protect you from unexpected expenses and ensure that you have a stress-free and enjoyable trip. So, don’t forget to purchase travelers insurance before embarking on your next adventure!

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Travelers Auto Insurance Review 2024

Kayda Norman is a NerdWallet authority on auto insurance. She previously worked in communications at The Walt Disney Co. and as a web producer and writer at several health and fitness publications, including Health magazine. Her work has been featured in The New York Times, The Washington Post and USA Today.

Ben Moore is an assistant assigning editor and spokesperson who joined NerdWallet as a writer in 2020. An auto insurance authority, his past work has been featured in The Associated Press, The Chicago Sun-Times, MarketWatch, Nasdaq and Yahoo News. Ben has been quoted in Martha Stewart and Real Simple magazine, and he has appeared on local broadcast television. He is based in Nashville, Tennessee.

Many or all of the products featured here are from our partners who compensate us. This influences which products we write about and where and how the product appears on a page. However, this does not influence our evaluations. Our opinions are our own. Here is a list of our partners and here's how we make money .

Discounts Ratings are based on the number of discounts a company offers in comparison to other insurers.

Ease of use Ratings are determined by our editorial team. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim.

NAIC complaints Ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC.

• Received fewer customer complaints than expected for auto insurance.
• Lots of coverage options for auto insurance.
• One of the largest insurance providers in the nation.
• Customer satisfaction ratings are below average.
• Rideshare insurance not available in all states.

Travelers earned 5 stars out of 5 for overall performance. NerdWallet’s ratings are determined by our editorial team. The scoring formula takes into account consumer experience, complaint data from the National Association of Insurance Commissioners and financial strength ratings.

Travelers is one of the most enduring and well-known names in insurance. It’s among the nation’s largest providers of auto insurance policies and is available in most states. If you’re looking to work with an agent and buy multiple products from one provider, Travelers might be a good fit.

» MORE: The best car insurance companies

In our auto insurance reviews, our editorial team considers both the customer and the insurer. These are some of the factors we take into account:

Financial strength. We use A.M. Best ratings to confirm an insurer’s long-term financial stability and ability to pay claims. NerdWallet does not recommend companies with a rating lower than a B. 

Complaints. These ratings are based on complaints to state regulators relative to a company’s size, according to three years’ worth of data from the National Association of Insurance Commissioners. The best auto insurance companies have fewer than the expected number of complaints.

Ease of use. This category looks at how easily consumers can interact with an insurer through its mobile app and website. This includes how much coverage information is offered online, whether a user can start and track a claim online and get a quote and mobile app scores based on the Apple and Google Play store ratings.

Discounts. We look at both the kind of discounts a company offers and the total number of discounts available.

• Where Travelers stands out

Accident forgiveness. Qualifying drivers can choose from two accident forgiveness plans if they want to avoid having their rate increase after an at-fault accident. 

Coverage options. Travelers offers coverage that some insurers don’t, including gap insurance and premier new car replacement . Both of these coverage types come in handy if you total a relatively new vehicle. 

• Where Travelers falls short

Customer satisfaction . Although Travelers boasts few customer complaints, its customer satisfaction ratings are below average for both auto insurance shopping and claims, according to 2023 J.D. Power satisfaction studies.

• Compare to other insurers

Current Product

• How much does Travelers car insurance cost? 

Travelers car insurance costs $1,681 per year on average for full coverage insurance . That is almost $300 a year less than the average national annual rate of $1,982. Travelers’ rates are cheaper than most other companies we analyzed rates for, with only American Family , State Farm and USAA offering cheaper annual full coverage rates. Although USAA has cheaper rates on average than State Farm, it sells only to former and active military members and their families.

These rates are for a 35-year-old driver with a clean driving history and good credit with full coverage insurance. Our full coverage rates include liability, comprehensive, collision and any additional insurance a state requires a driver to have. These rates are averages, and your own price will depend on your driving history, car make and model, location and other factors. 

For more information on Travelers car insurance rates, including rates after an at-fault accident or DUI, check out the drop down below.

If you’re looking for the cheapest auto insurance rates possible, you may want to buy the minimum car insurance needed to drive in your state. Read our cheap car insurance article to see average minimum car insurance rates by company and state.

• How Traveler's rates compare

Your car insurance rate is determined by a variety of factors, including your driving record and credit history in most states. California, Hawaii, Massachusetts and Michigan don’t allow insurers to use credit when determining car insurance rates.

Here are Travelers’ average annual auto insurance rates compared to 2024 national averages for full coverage insurance and four driving profiles.

• Travelers auto insurance coverage

When you're shopping for car insurance coverage, it's important to understand what car insurance coverage you want and what you’re required to buy. For instance, most states require a minimum amount of car insurance to drive a vehicle. Alternatively, if you want extra protection, you may be interested in full coverage insurance. Read about the most common types of car insurance coverage to see how they work.

Beyond the standard coverage, Travelers offers additional auto insurance options:

Gap insurance protects your auto lease or loan. If your car is totaled before it’s paid off or the lease is up, Travelers pays the difference between your loan’s balance and the car’s value when it’s totaled.

Rideshare insurance is available in Illinois and Colorado for people who drive for companies like Uber or Lyft. Rideshare insurance covers you from the moment you turn on the rideshare app up until you pick up a passenger, then your rideshare company’s insurance is in effect. 

Premier New Car Replacement can benefit you if your car is totaled and is 5 years old or newer. This coverage pays to replace the car with a new one, once you pay any applicable deductibles, plus includes gap insurance to pay off any loan or lease balance when the car is totaled. If your car’s glass needs to be repaired, enrolling in this program means you could have a lower deductible.

Responsible Driver Plan forgives one accident and one minor violation over a specified period, so your rates won’t go up after a crash or ticket.

The Premier Responsible Driver Plan includes the above accident and violation forgiveness perks, as well as a decreasing deductible ($50 off for every six months accident-free, up to $500 off your deductible). If your car is totaled, your deductible is waived in this program.

Travelers also offers non-owner car insurance , which provides liability coverage for drivers who don’t own a car, but still regularly drive.

» MORE: Compare car insurance rates

• Auto insurance discounts

Travelers offers many ways to save on your car insurance, including discounts for:

Having multiple policies through Travelers.

Insuring more than one vehicle.

Home ownership, even if your house or condo is insured with a different company.

Safe driving.

Having no gaps in coverage.

Owning or leasing a hybrid car.

Insuring vehicles less than 3 years old.

Paying electronically, upfront or on time.

New customers who get quotes before their current policies expire.

Drivers in high school or college who maintain a “B” average or better.

Students who are away at school.

Completing a driver training course.

Being a member of certain organizations.

First time shopping for auto insurance? Unsure of where to start? Check out our guide on how to shop for car insurance .

• Pricing based on tracked driving habits

IntelliDrive uses an app to track your driving speed, the time of day, phone use, and braking and acceleration habits for 90 days. It’s available in 42 states and Washington, D.C. At renewal, you can get a discount of up to 30% for good driving.

Travelers also offers IntelliDrivePlus, which provides a rate at each renewal period based on driving behavior that’s tracked throughout your entire policy term. It’s only available in Arkansas, Nebraska and Ohio.

Your rates could go up if you have risky driving habits (except in certain states) for both programs.

See what you could save on car insurance

• Complaints and customer satisfaction

Travelers had fewer than the expected number of complaints about auto insurance to state regulators relative to its size, according to three years’ worth of data from the National Association of Insurance Commissioners.

Travelers received an overall satisfaction score of 80 out of 100 from a pool of its customers in a NerdWallet survey conducted online in June and July 2023. To put that in perspective, the average score among seven insurers was 78, and the highest was 82.

However, Travelers ranked near the bottom of the pack for both shopping [0] J.D. Power . 2023 U.S. Insurance Shopping Study . View all sources and claims satisfaction [0] J.D. Power . 2023 U.S. Auto Insurance Claims Satisfaction Study . View all sources in J.D. Power’s 2023 auto insurance satisfaction studies.

• More about Travelers auto insurance

Website: Travelers’ login portal lets you access all of your insurance information, pay bills, track claims and more. Elsewhere on the website, you can find an agent, get a quote and read advice on topics such as driving in icy conditions and preventing house fires.

App: You can pay bills, file a claim, call for roadside assistance and view policy documents with Travelers’ mobile app, available for iOS and Android.

• Homeowners and renters insurance from Travelers

Travelers offers homeowners insurance with all of the standard coverage options, plus additional features you can buy. To learn more, see NerdWallet’s Travelers home insurance review .

The company also offers policies for those who don’t own their own homes. See our Travelers renters insurance review .

• Other insurance from Travelers

Travelers offers these additional insurance policies:

Boat and yacht.

Commercial auto.

Wedding and event.

Travelers sells the following types of insurance through third parties:

Motorcycle, through Dairyland .

Pet, through ASPCA .

You can report a claim through the Travelers website or app, though the company recommends calling if anyone was injured in the accident or there’s significant property damage.

You can get a quote on the Travelers website, call the company directly or work with a local agent.

Yes, but only in Colorado and Illinois. For other options, see NerdWallet’s guide to rideshare insurance .

You can reach Travelers customer service 24/7 at 866-336-2077. Travelers also offers direct phone numbers to various departments depending on what you need help with, including help with roadside assistance, policy questions and technical issues.

Travelers offers auto insurance policies in all states except Alaska, Hawaii, West Virginia, Louisiana, Michigan, South Dakota, North Dakota, Wyoming. Travelers also sells car insurance in Washington, D.C.

Yes, but only in Colorado and Illinois. For other options, see NerdWallet’s guide to

rideshare insurance

• Methodology

Insurer complaints methodology

NerdWallet examined complaints received by state insurance regulators and reported to the National Association of Insurance Commissioners in 2021-2023. To assess how insurers compare to one another, the NAIC calculates a complaint index each year for each subsidiary, measuring its share of total complaints relative to its size, or share of total premiums in the industry. To evaluate a company’s complaint history, NerdWallet calculated a similar index for each insurer, weighted by market shares of each subsidiary, over the three-year period. NerdWallet conducts its data analysis and reaches conclusions independently and without the endorsement of the NAIC. Ratios are determined separately for auto, home (including renters and condo) and life insurance.

Auto insurance ratings methodology

NerdWallet’s auto insurance ratings reward companies for customer-first features and practices. Ratings are based on weighted averages of scores in several categories, including financial strength, consumer complaints and discounts. Our “ease of use” category looks at factors such as website transparency and how easy it is to file a claim. Using our editorial discretion, we also consider customer satisfaction surveys. These ratings are a guide, but we encourage you to shop around and compare several insurance quotes to find the best rate for you. NerdWallet does not receive compensation for any reviews. Read our editorial guidelines and full ratings methodology for auto insurance .

2024 auto insurance survey methodology

The opt-in survey of 7,514 adults age 18 and older was conducted online by Russell Research on behalf of NerdWallet in June and July 2023. Respondents were asked to rate one auto insurance brand they obtained or renewed a policy with within the past 12 months. These brands were rated on overall satisfaction, overall value, online experience, trustworthiness, mobile app experience, claims experience and customer support on a scale of 1-100.

Only brands with 100 or more qualifying respondents are reported. Of those respondents: 301 were State Farm customers, 300 were Progressive customers, 300 were Allstate customers, 300 were Geico customers, 140 were USAA customers, 125 were AAA customers, 105 were Liberty Mutual customers, 103 were American Family customers, 104 were Farmers customers, 104 were Travelers customers and 104 were Nationwide customers.

Average rates methodology

NerdWallet averaged rates based on public filings obtained by pricing analytics company Quadrant Information Services. We examined rates for men and women for all ZIP codes in any of the 50 states and Washington, D.C. Although it’s one of the largest insurers in the country, Liberty Mutual is not included in our rates analysis due to a lack of publicly available information.

In our analysis, “good drivers” had no moving violations on record; a “good driving” discount was included for this profile. Our “good” and “poor” credit rates are based on credit score approximations and do not account for proprietary scoring criteria used by insurance providers.

These are average rates, and your rate will vary based on your personal details, state and insurance provider.

Sample drivers had the following coverage limits:

$100,000 bodily injury liability coverage per person.

$300,000 bodily injury liability coverage per crash.

$50,000 property damage liability coverage per crash.

$100,000 uninsured motorist bodily injury coverage per person.

$300,000 uninsured motorist bodily injury coverage per crash.

Collision coverage with $1,000 deductible.Comprehensive coverage with $1,000 deductible.

We used the same assumptions for all other driver profiles, with the following exceptions:

We changed the credit tier from “good” to “poor” as reported to the insurer to see rates for drivers with poor credit. In states where credit isn’t taken into account, we only used rates for “good credit.”

For drivers with one at-fault crash, we added a single at-fault crash costing $10,000 in property damage.

For drivers with a DUI, we added a single drunken-driving violation.

We used a 2020 Toyota Camry L in all cases and assumed 12,000 annual miles driven. We analyzed rates for drivers of the following ages: 20, 30, 35, 40, 50, 60 and 70.

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Travelers Guilty of Bad Faith and Loses $27 Million Verdict Over Smoke, Soot, and Ash Dispute

A builders risk claim denied by Travelers insurance company following a September 2018 fire in Birmingham, Alabama, resulted in a verdict totaling over $27 million last week. 1 The case scenario is not that different from many smoke, soot, and ash claims. The insurance company took months to investigate the claim and hired its typical set of experts who claimed that most of the smoke particulates were not present, did not cause physical damage, and that Travelers policyholder suffering the fire claim was exaggerating the loss. The only slight difference was an ongoing water loss caused from holes allegedly caused by the fire allowing rainwater to permeate the building. Travelers claimed that the policyholder failed to mitigate those water losses, but it lost that argument as well.

In one of the most unique and crazy arguments made, Travelers argued that fire caused-smoke, soot, and ash particulates are the same as Covid-19 substances and not covered. Here is the trial argument that Travelers made:

As a matter of law, the presence of combustion byproducts that can be detected only at a microscopic level does not constitute ‘direct physical loss of or damage to property’ under controlling Eighth Circuit law. In Olmsted Medical Center v. Continental Casualty Co. , 65 F.4 th 1005 (8th Cir. 2023) (applying Minnesota law), the Eighth Circuit recently held, consistent with overwhelming law across the country, that the presence of the COVID-19 virus in the air or on a surface at an insured premises does not constitute ‘direct physical loss of or damage to property’ under a property insurance policy. Id. at 1010. In reaching this result, the Eighth Circuit conclude that ‘direct physical loss or damage to property’ requires: (1) a ‘physical effect on property’ that cannot ‘be eliminated by ‘routine cleaning procedures’ and disinfectant’; and (2) a ‘danger … to human health’ does not constitute ‘direct physical loss of or damage to property.’     … Maxus’ claim for remediation of Phases 1-4 of the Metropolitan thus depends entirely on testimony of microscopists that a substance consistent with soot or char was detected under a microscope in certain test results. There has been no evidence presented, however, that the claimed presence of these merely microscopic levels of soot or char, invisible to the human eye, have a ‘physical effect on property,’ as required to trigger coverage. This is analogous to how the presence of an invisible virus on a surface does not have a ‘physical effect on property’ as a matter of law. Olmsted Medical Center, 65 F.4th at 1010. Health risks are not direct physical loss of or damage to property under Olmsted Medical Center, and there was also no evidence presented that microscopic soot would grow over time or would present any kind of long term or permanent problem for the walls or other building components.

Obviously, the jury disagreed.

The hundreds of litigated fire claims involving smoke, soot, and ash that I have been involved with, generally concern the following issues:

• How do you clean and remove these items?  
• Can these items be cleaned or removed from contents?
• Were the particulates from complained of fire?
• Are there enough particulates so that damage has occurred?  

Item number three may seem odd, but the issue comes up because of pre-existing smoke particulates from prior fires, fireplaces, smoking, and in one case, my client burned trash adjacent to his business.   

How Long Should Commercial Insurers Get To Investigate A Fire Loss?

One of the pre-trial motions involved the common problem of insurance companies dragging out investigations for months without making a decision. If an insurance company is in the commercial fire business, it needs to get its adjustment work done in days rather than months. The policyholder’s pre-trial motion stated the following:

After the September 28, 2018 fire, for several months after being informed by Maxus of Maxus’ concerns about the soot and other combustion byproducts it had determined were a potential health hazard to tenants of the Metropolitan, constituting property damage that required remediation, Travelers failed and refused to take a position on coverage for such combustion byproducts. Later, Travelers effectively denied coverage for this loss as to Phases 1-4 of the Metropolitan, but failed to provide a coverage determination or other explanation of its denial. To the extent any combustion byproduct is determined to have been present in Phases 1 through 4, constituting property damage, Travelers cannot be allowed, in hindsight, after denying coverage and refusing to participate in any remediation plans, to dispute any particular measure taken by Maxus to clean up the property and protect itself and its tenants from potential harm. It is anticipated that Travelers may unjustly take issue with the actions Maxus took post-denial with regard to remediation efforts. Maxus does not dispute that Travelers can attempt to show certain amounts were not actually paid by Maxus for remediation or perhaps that an individual charge was objectively unreasonable (which Maxus disputes), but Travelers should be prohibited from eliciting testimony, presenting evidence, or making arguments regarding the reasonableness and appropriateness of Maxus’ remediation plan and efforts in general, as Travelers denied coverage, refused to participate in the plan, and even failed to timely comment on such plan before it was put into action. In other words, Travelers cannot refuse to comment on the remediation plan for months, tell Maxus to act solely at its own risk, rely on its own experts, and then be allowed to second-guess such plan at trial.  

Juxtapose the scenario successfully proven by the Travelers policyholder with what Travelers promises on its website to businesses it agrees to cover:     

Fair, Fast & Effective Services Travelers provides customized protection for all customers based on exposures they may face every day.  Our industry expertise, along with a deep understanding of business needs, helps ensure we deliver service plans designed specifically for our customers. – Valuable service offerings that increase ease of doing business – Tailored solutions for unique exposures – Potential cost savings associated with integrated value-added services – In-depth analysis of exposures, losses and trends to support informed decision-making about business operations – Minimized business disruption due to timely, accurate claim resolution Since 1853, we’ve been helping businesses prepare for, mitigate, and recover from losses. It’s our business to help keep you in business.

There will certainly be post-trial motions. Cases after verdict are not over until settlement or the last appeal. But there are many lessons to be learned from this fire loss with the normally occurring “smoke, soot, and ash” residue, which I will report on as I read more of the docket.  

The crazy part of this case is that Travelers has been paying for these items of damage since 1853. Now, with new arguments about Covid-19 not being considered a “physical loss,” creative property claims managers are trying to get out of paying for damages that have traditionally been covered with no fuss.

Thought For The Day

Scatter soaked hardwood chunks over your coals for a quick and easy way to add a smoky nuance to your grilled foods.

—Emeril Lagasse

Song of The Day By Smokey Robinson

1 Maxus Metropolitan v. Travelers Prop. Cas. Co. Of America , No. 20—00095-CV (W.D. Mo. Aug. 3, 2023) .

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Travel Insurance Statistics: Business Insider's Travel Insurance Survey

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Business Insider conducted a travel insurance survey of 971 US adults in December 2023 through Momentive AI Audience.

• It found that most travelers who bought travel insurance were concerned about their travel provider or their health.
• The survey also uncovered that most travelers would be willing to pay for insurance in the future.
• Compare the best travel insurance companies .

About 80% of those surveyed traveled for non-business reasons in the past year. Those travelers were most likely to travel internationally, by airplane (24%), or across state lines, by car (24%) or by airplane (18%). About 15% of respondents had traveled within their own state, by car. Of travelers surveyed, most (56%) paid $1,000 or less for their trip, while the vast majority (77%) paid $2,000 or less for their trip.

Among those travelers:

• The largest group of insured travelers (35%) bought insurance primarily because they feared issues like delayed flights or moved reservations, while about 29% were worried about a health emergency
• When researching travel insurance options, many buyers (28%) used suggestions and recommendations from family and friends
• The majority of insured travelers (55%) purchased their policy through a travel provider
• Of travelers who did not purchase insurance, 35% said their primary reason was because they'd never needed it on previous travels, and 19% said they didn't think their trip was expensive enough to insure
• Most people surveyed (68%) say they would be willing to pay some amount for travel insurance in the future

Why people buy travel insurance

Roughly 38% of surveyed travelers purchased insurance for their trip. About 13% of overall respondents purchased cancellation insurance, and 11% purchased cancel for any reason insurance (CFAR) . Another 14% said they purchased travel insurance, but were unsure what kind. The average cost of travel insurance varies by trip cost, destination, and age, but typically falls between $80 and $160 for a $2,000 trip.

The largest group of travelers (35%) who bought insurance did so primarily because they were concerned about the travel provider they booked with, and feared issues like delayed flights or moved reservations. About 29% were worried about having a potential health issue, and about 18% found the value or overall price to be appealing. About 11% said they always buy travel insurance out of habit, and just 5% said a friend had recommended it.

However, the largest percentage (28%) of travelers who purchased insurance researched their options by asking a friend or family member, followed by a review site, blog, or social media influencer (24%). Another 22% of respondents researched their options through a travel agent, and about 19% said they didn't do research at all.

Where travelers purchase their policies

The majority of insured travelers (55%) purchased a policy through a travel provider such as a booking engine like Expedia, or through an airline, a cruise provider, a tour group, or similar. The next most common place to purchase insurance was a travel agent (17%), followed by an insurance marketplace (13%).

Of those who responded to the survey, about 18% had purchased travel insurance and made a claim, while 24% had not made a claim on their coverage. Of those who made a claim, about half were satisfied with the outcome, and half were not.

When asked if they use any travel insurance features from their credit card — like trip delay coverage, baggage delay coverage, or rental car coverage — 33% of overall respondents said they did. However, more than a third of respondents whose credit cards carry these features said they still purchased separate travel insurance. Another 33% didn't know whether their cards come with this type of coverage.

Many travelers still don't see the need for insurance

About 62% of travelers surveyed did not purchase travel insurance; of those travelers, 35% said their primary reason to forgo insurance was because they'd traveled before and never needed it. About 19% said they didn't think their trip was expensive enough for insurance, and about 14% said they were trying to save money. About 13% said travel insurance never occurred to them. Only about 5% said they get travel insurance elsewhere, like through a credit card.

Travelers whose trips went as planned were largely happy with their decision not to purchase travel insurance: Over 70% said they didn't regret their decision to pass on a policy because nothing went wrong on their trip. Another 24% said they don't regret their choice simply because they never thought about travel insurance. About 6% of respondents felt differently: Nearly 4% wish they had purchased insurance because it would have given them peace of mind, and 2% regret their choice because something went wrong on their trip.

Most travelers would be willing to pay for insurance in the future

This holiday season, thousands of travelers experienced cancellations and delays and were even stranded at airports when Southwest airlines canceled 60% of its flying schedule , leaving travelers with little recourse. 

About 68% of travelers surveyed by Insider — both those who had and hadn't purchased travel insurance in the past year — said they'd be willing to pay for travel insurance in the future to protect a weeklong, non-business trip. Most (49%) were willing to pay up to $150 for coverage, and some (13%) were willing to pay up to $250. Only about 5% were willing to pay more than $250, and about 32% were not willing to pay at all.

As we continue to see travel delays and disruptions, travel insurance will become more important and will be viewed as a necessity and not just an expense. The cost of travel insurance is small relative to the trip costs you can protect.

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Watch: Marriott International's Tina Edmundson tells Insider that the travel mindset has changed since the pandemic

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