travel desk job profile

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Office Travel Desk Job Description Template

This is a role for someone who has a passion for being an organizer and a cheerleader to everyone traveling from the company or coming to our country. This role is dynamic in nature and requires a fast-paced attitude to stay on top of duties. You will be organizing travel for the CEO, COO, E-Suite, and others as required. As a travel desk executive, you will be required to maintain strict confidentiality about travel plans within and outside the organization. Additionally, company rules about travel need to be followed. You will regularly be in touch with finance and HR to manage all documentation and formalities pre and post-travel.

Responsibilities

• Manage end to end travel plans pan India efficiently and cost-effectively – airlines, trains, transport, and hotels
• Negotiate on best rates through vendors every time there is a travel occurrence
• Communicate with the person travelling regularly to keep them updated on logistics
• Manage emergency changes/cancellations in a professional and calm manner
• Handle visa applications and formalities promptly
• Handle all incoming travel requests and the processes that follow after
• Update HR on travel/leaves to be properly recorded

Requirements

• Knowledge of bulk booking software and technologies like IATA, Amadeus, Galileo preferred
• Awareness about international travel regulations, customs, and currencies
• A degree in Hospitality, Travel, Tourism, Business or relevant field
• Good command of English, written and spoken.

Sample Job Descriptions for Office Travel Desk

#1 assistant manager – travel & expense- genpact.

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of AM, Travel & Expense

In this role, you’ll be responsible for preparing monthly reconciliations, driving the process activities to ensure a smooth month-end.

You will work with the customer is to prepare the reconciliations every month.

Your role will function as an overlay of existing technical and domain experts and bring value through disciplined sales pursuit and solution management skills.

You will be expected to be focused on core activities like IDOC’s, Recs, Audit.

• Be the primary point of contact for all the L2 travel & expense query.
• Work with Clients to drive the activities smoothly and accurately.

Qualifications we seek in you

Minimum qualifications.

• Graduate in Commerce

Preferred qualifications

• Experience in Travel & Expense
• Good Excel Skills

Source: Linkedin.com/jobs

#2 Travel/Senior Travel Counselor – American Express Global Business Travel  

AMEX GBT India is expanding! We are looking for driven and customer-focused people to join our Corporate Travel Service Delivery team. We provide intensive training and mentorship program to develop your travel knowledge and customer service skills. If you are passionate about travel, motivation is driven to help others, and willing to learn, we are looking for You!

SMART Travel Consultant

• Provide exceptional traveler care and customer service to GBT corporate clients
• Accurately complete end to end travel requirements both international and domestic travel arrangements for air, hotel, rail, requests for ticketing, fares, routing, and visa requests for Business Travel clients
• The incumbent should have good knowledge of domestic and international critical itineraries/routings (Geographical Knowledge is mandatory)
• Open to work in a flexible environment, roster off, public holidays and festivals
• Coordinate with multiple departments to ensure quick resolution for the customer to adhere to SLA
• Expect to work on financials (card reconciliation will be an advantage). Ensure the latest updated policies, procedures, desk Instructions are read & complied
• Excellent Customer service and communication skills (Both Written and Verbal)
• Service online requests for clients where online requests are decentralized through the offline servicing team
• Providing consultative multi-country routings for best fares and preferred carrier usage. Counsel clients on efficient, routings for the lowest available fares and preferred carrier usage in coordination with the Corporation’s business travel policies
• Maximize the benefits of GBT’s desktop applications and telephony to deliver a superior experience to business travelers
• Research and resolve client inquiries/issues at the point of sale. Coach, develop and mentor peers, new and/or junior Travel Consultants
• Deliver expectations against individual and shared team key performance indicators
• Comply with all legal and industry standards. Embrace the role of providing a superior consultative value to clients versus just being an order taker
• Ensure each PNR contains the standard documentation and documentation for any exceptions handled during the reservation process
• Must be a Graduate.
• Diploma / Degree in travel & tourism would be added advantage
• 2-9 years’ relevant experience in the travel domain
• The candidate should preferably have good experience in Implants, International Routing & Transit Visa
• Knowledge of corporate travel economics and travel technology/tools will be an added advantage. GDS experience is mandatory, Galileo preferred
• Must have experience in handling face-to-face client

India>Karnataka>Bangalore

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

American Express Global Business Travel (GBT) is the world’s leading business partner for managed travel. We help companies and employees prosper by making sure travelers are present where and when it matters. We keep global business moving with the powerful backing of 16,000 travel professionals in more than 140 countries. Companies of all sizes, and in all places, rely on GBT to provide travel management services, organize meetings and events, and deliver business travel consulting.

#3 Travel Desk Executive – Forest Essentials

Job description.

• Travel Management
• Managing travel plans for all staff PAN India, this includes managing booking for airlines, trains, cabs, and hotels.
• Ensuring that the best rates and travel and stay plans are opted for at all times. Negotiate rates.
• Coordinate and email the plans, booking details to all employees. Ensure this is done seamlessly.
• Responsible for renewal of annual hotel contracts and negotiating rates along with the Senior Manager HR.
• Handle Visa applications and formalities for the employees as needed.
• Maintain and swiftly resolve employee feedback of hotels and travel facilities as needed.
• Maintain and update the travel and stay entitlement sheet for all teams & employees PAN India, regularly.
• Maintain the monthly travel expense sheet.
• Maintain and approve all travel bills and email them to the finance department by the end of each month.
• COOs Office
• Managing the COOs calendar and any assistance that he may need from time to time.
• Scheduling meetings as required by the COO.
• Managing the travel arrangement for the COO as needed.

Role: Secretary/PA

Industry type: travel / hotels / restaurants / airlines / railways, functional area: executive assistant , front office , data entry, employment type: full time, permanent, role category: other.

UG: Any Graduate in Any Specialization

PG: MBA/PGDM in HR/Industrial Relations, MBA/PGDM in Hospitality Management, MBA/PGDM in Marketing, MBA/PGDM in Other Management

Doctorate: Doctorate Not Required

Source: Naukri.com

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Corporate Travel Coordinator

Job summary:.

The Corporate Travel Coordinator will arrange business travel for employees, identifying the most cost-effective and efficient travel arrangements and making necessary reservations for accommodations.

Supervisory Responsibilities:

Duties/responsibilities:.

• Researches and compares available travel and hotel accommodations to identify the best available option for each travel need.
• When travel arrangements are within approved travel reasons and budget limits, makes all arrangements and reservations as requested.
• Prepares travel itineraries and distributes travel arrangements and schedules to all appropriate staff.
• Obtains approval from leadership for travel requests and expenses that exceed established limits.
• Advises travelers of and assists with any need for specialized travel documents such as visas or passports.
• Monitors and facilitates the use of company air travel credit cards, frequent flyer programs, and other applicable rewards and loyalty programs.
• Processes reimbursements for travel expenses.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong working knowledge of the travel industry.
• Excellent decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.

Education and Experience:

• High school diploma required; some higher education preferred.
• Previous training and experience with SABRE or similar travel software highly preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

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How to Be Travel Desk Clerk - Job Description, Skills, and Interview Questions

• How to Become
• Job Descriptions
• Skill & Competencies
• Common Tools
• Professional Organizations

Steps How to Become

• Earn a High School Diploma or GED. Most employers require travel desk clerks to have a high school diploma or equivalent.
• Take Relevant Classes. Taking classes in hospitality, travel, and customer service can help prepare aspiring travel desk clerks for the job.
• Obtain Certification. While not required, earning a certification from a professional organization such as the American Society of Travel Agents (ASTA) or the International Air Transport Association (IATA) can help demonstrate a commitment to the profession and enhance employability prospects.
• Gain Experience. Many employers prefer to hire travel desk clerks with prior experience in the travel industry. Working as an intern or volunteer at a travel agency or related organization can provide valuable insight into the profession.
• Develop Interpersonal Skills. Developing strong interpersonal skills such as customer service, problem-solving, and communication can make a travel desk clerk more attractive to employers.
• Become Familiar with Computer Software. Most employers require travel desk clerks to be familiar with computer software such as Microsoft Office, GDS systems, and other software used to book flights, hotels, and other travel services.

Staying up to date and competent as a travel desk clerk requires a great deal of dedication and effort. It is important to research current industry trends and developments in order to stay informed and be able to provide customers with the most accurate information. it is beneficial to stay in contact with colleagues in the field in order to ask questions, share experiences, and learn from each other.

Furthermore, it is important to take continuing education classes, seminars, or online courses in order to stay on top of the latest industry practices and protocols. Finally, by reading industry news and staying current on new travel regulations and laws, a travel desk clerk can maintain their knowledge base and remain competent.

You may want to check Data Processing Clerk , Credit Clerk , and Data Entry Specialist/Clerk for alternative.

Job Description

• Greet customers, answer inquiries, and provide information about services and products.
• Provide customer service support for travel bookings, such as flights, hotels, rental cars, and other travel-related services.
• Process payments for travel bookings and other services.
• Make reservations for clients and check availability of travel services.
• Assist customers in researching and selecting appropriate travel packages.
• Coordinate with airlines and other travel-related services to ensure customer satisfaction.
• Provide assistance with passport and visa applications.
• Manage customer complaints and resolve issues promptly and professionally.
• Maintain accurate records of customer transactions and activities.
• Update customer profiles with contact information, preferences, and other relevant data.

Skills and Competencies to Have

• Knowledge of travel industry trends and regulations.
• Excellent customer service skills.
• Proficient in using online booking systems, such as Travelocity and Expedia.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks efficiently.
• Detailed oriented and organized.
• Ability to handle money and make accurate calculations.
• Knowledge of local attractions and points of interest.
• Ability to upsell services or products to customers.

Time management is an essential skill for a Travel Desk Clerk to possess. It is important for them to be able to effectively plan and organize their work in order to meet the demanding deadlines that are associated with the job. When a clerk has good time management, they will be able to arrange their daily duties in order to ensure all tasks are completed on time and accurately.

By having the ability to effectively manage their tasks, a clerk will be able to ensure that customers are provided with the best possible service, while also ensuring that the business is running smoothly. Good time management skills also allow the clerk to stay organized and prioritize tasks in order to provide an efficient service to all customers. This in turn will lead to increased customer satisfaction and loyalty, giving the business a competitive edge in the travel industry.

Receptionist/Clerk , Word Processing Clerk , and Human Resources Assistant/Clerk are related jobs you may like.

Frequent Interview Questions

• What experience do you have working in the travel industry?
• What is your approach to customer service?
• How do you handle challenges that arise when dealing with clients?
• What do you know about the different types of travel and lodging options available?
• Describe a time when you had to provide customer support and what did you do?
• How do you stay organized when dealing with multiple tasks at once?
• How do you handle difficult or angry clients?
• What steps do you take to ensure that customers receive accurate information?
• Describe a time when you had to resolve a customer complaint and how did you do it?
• How do you keep up to date on industry trends and changes?

Common Tools in Industry

• Computer. Used to manage records, book travel arrangements, and communicate with customers (e. g. Microsoft Office Suite).
• Telephone. Used to contact customers, vendors, and other travel agencies (e. g. VoIP phone).
• Fax Machine. Used to send documents securely and quickly (e. g. Canon Fax-L800).
• Online Travel Booking System. Used to book flights, hotels, and rental cars (e. g. Expedia or Orbitz).
• Maps and Directions App. Used to help customers with directions (e. g. Google Maps).
• Credit Card Machine. Used to process payments (e. g. Square or Verifone).
• Printer/Scanner. Used to print/scan documents and tickets (e. g. Canon Pixma MX922).

Professional Organizations to Know

• The Association of Corporate Travel Executives (ACTE)
• The National Business Travel Association (NBTA)
• The Global Business Travel Association (GBTA)
• The International Air Transport Association (IATA)
• The Society for Incentive Travel Excellence (SITE)
• The American Society of Travel Agents (ASTA)
• The International Association of Travel Agents Network (IATAN)
• The International Airline Transport Association (IATA)
• The Institute of Travel Management (ITM)
• The Air Transport Association (ATA)

We also have Automobile Parts Clerk , Distribution Center Clerk , and Credit and Collections Clerk jobs reports.

Common Important Terms

• Travel Agent. A professional who specializes in arranging and booking travel services such as flights, hotels, car rentals and tours.
• Passport. A document issued by a government that allows an individual to travel to and from foreign countries.
• Visa. A permit issued by a foreign government that allows an individual to enter and remain in a country for a specified period of time.
• Travel Insurance. Insurance coverage for travelers to protect them from any unexpected losses incurred during their trip.
• Itinerary. A plan of a trip that includes all the destinations, activities, and accommodation points.
• Currency Exchange. The process of exchanging one currency for another.
• Customs. The official government agency responsible for inspecting and regulating the merchandise crossing a national border.
• Baggage Claim. The area at an airport where travelers can claim their luggage upon arriving or departing from a flight.

Frequently Asked Questions

What tasks does a travel desk clerk typically perform.

A Travel Desk Clerk is responsible for providing customer service to travelers, making travel arrangements such as booking flights, hotels, and car rentals, and managing customer accounts. They may also answer inquiries about destinations, provide information about local attractions, and assist customers with special requests.

What qualifications are needed to become a Travel Desk Clerk?

Most employers require a high school diploma or equivalent and previous customer service experience. It is also helpful to have knowledge of travel industry guidelines and procedures, as well as basic computer skills.

What type of environment does a Travel Desk Clerk typically work in?

Travel Desk Clerks usually work in busy airports, hotels, or other travel-related establishments. They must be able to remain calm and polite while dealing with large numbers of customers, often under time constraints.

What is the average salary of a Travel Desk Clerk?

The median annual salary for a Travel Desk Clerk is approximately $35,000.

What type of hours does a Travel Desk Clerk typically work?

Travel Desk Clerks usually work full-time hours, including evenings and weekends. They may also be required to work split shifts or adjust their schedules for peak travel times.

What are jobs related with Travel Desk Clerk?

• Customer Service Representative/Clerk
• Administrative Assistant/Clerk
• Medical Records Clerk
• Shipping Clerk
• Bookkeeping Clerk
• Insurance Clerk
• Inventory Clerk
• Office Clerk
• Sales Clerk

Web Resources

• Clark College www.clark.edu
• Contacts & Help Desk // Travel Services // University of Notre Dame travel.nd.edu
• Travel Office | Travel Services | University of Arkansas travel.uark.edu

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Travel Coordinator Job Description Template

The Travel Coordinator is responsible for coordinating and booking travel arrangements for employees and clients of the organization. This includes booking flights, accommodation, and transportation, as well as managing travel budgets and expenses. The Travel Coordinator must have excellent organizational and communication skills, as well as a strong understanding of travel and hospitality industry trends.

Position Overview

We are seeking an experienced and highly organized Travel Coordinator to join our team. The Travel Coordinator will be responsible for efficiently arranging and coordinating travel arrangements for our employees and clients.

Key Responsibilities

• Make travel arrangements for employees and clients including airfare, hotel, and transportation bookings
• Research and identify new travel vendors
• Negotiate rates with vendors to ensure cost-effective travel solutions
• Develop and maintain relationships with travel vendors
• Ensure compliance with travel policies and procedures
• Create detailed itineraries for all travel arrangements
• Communicate travel details and changes with employees and clients
• Provide 24/7 support to travelers during their trips
• Maintain accurate travel records and reports
• Assist with other administrative duties as needed

Requirements

• Proven experience as a Travel Coordinator or similar role
• Excellent organizational and communication skills
• Ability to prioritize and multitask in a fast-paced environment
• Strong negotiation skills
• Proficient in travel booking software and tools
• Ability to solve problems quickly and efficiently
• Flexible schedule to accommodate travelers as needed
• Bachelor’s degree in Hospitality, Business Administration or relevant field preferred

Introduction

Are you looking for a talented Travel Coordinator to join your team? Writing an effective job posting is crucial to attract suitable candidates who will fit the position and help grow your business.

Job title and summary

Give the job posting a clear and concise headline that includes the job title, location, and level of experience required. For example:

• Job Title: Travel Coordinator
• Location: San Francisco, CA
• Experience Level: Mid-level

Next, provide a short summary of the position, including its main responsibilities, and required qualifications such as:

• Booking and managing travel arrangements for employees and clients
• Researching destinations, routes, and pricing
• Handling travel-related issues and emergencies
• Excellent communication and organizational skills
• Experience with travel booking software and payment systems

Job description

Provide a detailed description of the Travel Coordinator position so that potential candidates can understand what the job involves. Describe the daily tasks, responsibilities, and expectations, such as:

• Booking and managing flights, hotels, ground transportation, and other travel-related services for employees and clients
• Researching and recommending travel arrangements based on clients' preferences, budget, and needs
• Coordinating and communicating travel itineraries to employees and clients
• Resolving travel-related issues such as flight cancellations, delays, or changes
• Keeping track of travel expenses, budgets, and payments
• Organizing and updating travel-related databases, files, and documents
• Providing excellent customer service and support to travelers

Qualifications and Skills

List the qualifications and skills required for the Travel Coordinator position, including:

• Bachelor's degree in Hospitality, Travel, or related field
• 2-3 years of experience in travel coordination or related role
• Excellent communication, negotiation, and problem-solving skills
• Attention to detail and ability to multitask under pressure
• Proficiency in travel booking software and payment systems
• Knowledge of travel regulations, visas, and health requirements
• Flexible schedule and ability to work outside regular business hours

Salary and Benefits

Provide information about the salary range, benefits, and perks that come with the Travel Coordinator job. This might include:

• Competitive salary based on experience and skills
• Health, dental, and vision insurance
• 401(k) retirement plan with company matching
• Paid time off, sick leave, and holidays
• Flexible work arrangements, such as remote work or flexible hours
• Travel opportunities and discounts

Writing an effective Travel Coordinator job posting can help you attract the right candidates who will fit the position and contribute to your company's success. Be clear about the job requirements, responsibilities, and qualifications, and highlight the benefits and perks of working for your organization.

What should be included in a Travel Coordinator job posting?

A job posting for a Travel Coordinator should include the job title and a brief description of the role. The posting should list the responsibilities and the requirements of the position. Additionally, include the qualifications, education, and work experience needed to perform the job duties. You should also provide details about the company culture and benefits.

What are the key responsibilities of a Travel Coordinator?

• Researching and booking accommodations and transportation for employees and clients
• Creative planning of travel itineraries
• Preparing travel paperwork such as tickets, itineraries, and expense reports
• Maintaining records and updating travel records and files
• Assisting with the resolution of travel-related problems in a timely and effective manner

What qualifications should a Travel Coordinator have?

• Minimum of Bachelor’s degree in Travel and Tourism, Business Administration, or related field
• Prior experience in travel and tourism
• Excellent organizational and problem-solving skills
• Strong communication and interpersonal skills
• Proficient in the latest travel software and booking tools

What are some of the benefits of working as a Travel Coordinator?

The benefits of working as a Travel Coordinator include a flexible work schedule, paid time off, medical and dental insurance, and opportunities for career development. Additionally, the job provides exposure to some of the world’s most beautiful destinations and a chance to interact with people from diverse backgrounds.

What is the work environment like for a Travel Coordinator?

The work environment for a Travel Coordinator can be fast-paced and dynamic as it involves handling multiple travel itineraries for different clients at the same time. The job may require occasional weekend or after-hours work, depending on the client or business needs. However, the job provides many exciting opportunities to visit new destinations, work with different people, and develop career skills.

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Travel Manager Job Description

Travel manager duties & responsibilities.

To write an effective travel manager job description, begin by listing detailed duties, responsibilities and expectations. We have included travel manager job description templates that you can modify and use.

Sample responsibilities for this position include:

Travel Manager Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Travel Manager

List any licenses or certifications required by the position: RCDD, PMP, CPR, CTC, BLS, CTA, GTP, IOPP, CIPT, PMI

Education for Travel Manager

Typically a job would require a certain level of education.

Employers hiring for the travel manager job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Collage Degree in Business, Marketing, Education, Business/Administration, Hotel and Restaurant Management, Management, Finance, Accounting, Hospitality, Tourism

Skills for Travel Manager

Desired skills for travel manager include:

Desired experience for travel manager includes:

Travel Manager Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• Perform random audit analysis on employee expense reimbursement claims following established corporate policies and department operating procedures
• Perform necessary research and analysis using various tools
• Resolve all outstanding audit issues timely and accurately in order to complete the process
• Determine whether to apply additional auditing techniques on a case-by-case basis where suspicious or fraudulent activity is suspected
• Provide training to internal clients in complex processing and/or problem resolution
• Assist employees with reconciling their AMEX accounts
• Responsible for market analysis to understand industry trends and best practices in the Travel program and to ensure best practice implementation
• Influences business groups to address key opportunities for demand management savings by using spend information and category metrics
• Works with business groups to ensure supplier and policy compliance
• Manages escalations on behalf of suppliers and users to ensure successful resolution
• Previous experience in operations and/or analysis a must
• Experience in corporate travel & expense management is preferred
• Experienced in creation, negotiation, and administration of contracts and corporate credit card programs
• Knowledge of leading industry travel tools, , Concur, Amadeus, preferred
• Markets preferred suppliers through a multi-pronged communication strategy
• Manages supplier relationships, addressing service and quality issues
• Formulate, implement and execute regional PR plans to generate awareness and maximize exposure with positive coverage of company's luxurious line of business
• Lead the CSR project and also drive the crisis management plan
• Develop, lead and execute all aspects of email newsletter and marketing campaigns, from creative/content through deployment
• Support the testing and development of new email capabilities including segmentation, personalization, recommendations, and creative improvements
• Influence product and offer selection, messaging strategy, and targeting based on prior campaign performance
• Become the subject matter expert on email campaign operations – distribute, communicate and apply best practices and learnings to continually improve results
• Demonstrate a strong knowledge of external competitor activity and market trends to recommend process and overall program enhancements
• Analyze web analytics and email metrics to discover trends and identify opportunities for growth
• Create, develop and test new user acquisition and retention strategies
• Analyze employee travel and expense cost trends and drivers
• Review and maintain Tour Operator trip revenue data in reservation system
• Coordinate and supervise all Lodges revenue including billings, Lodge set up and room reservation revenue
• Work with Travel management to manage all department expenses
• Work with finance management to develop and monitor cash flow projections
• Manage department purchasing, reviewing and ensuring accurate coding of all P-card transactions
• Help develop other accounting procedures and processes for Marketing and other expense management
• Identifies areas of non-compliance with company policies and communicates with appropriate parties in a timely manner
• Oversee administrative processes and determine ways for improvement
• Manage and negotiate with brokers and third party solution providers, , certain vendors to take advantage of volume discount programs
• Develop and implement a comprehensive communication strategy for travel and expense policies, maintaining relevant communication internally
• Processes expense reports and related duties
• Processes credit card requests And ensure that credit cards are integrated with expense management Liaison with Travel Services provider on a regular basis and ensure excellent service levels
• Work with Human Resources regarding needed emergency travel resources
• Coordinate travel insurance programs with travel services
• Continuously improve processes and programs for ease of employee, gathering business intelligence, creating efficiencies and reducing costs
• Multi lingual capability – Mandarin / English (spoken and written)
• Flexible and presentable
• Coordinate with Marketing team to review all Catalog and digital expenses and monitor budget for Marketing
• Assist supervisor/ Travel management with budgets and forecasts
• Manage financial accounts in coordination with Corp Finance, including monthly financial statement reporting, monthly and YE close accruals and journal entries
• Prepare Variance analysis for monthly assessment of revenue and expense compared to forecast
• Assist in preparation of analysis and strategic planning as needed
• We are looking for a manager to work across multiple functions with the Loyalty Solutions business across the customer journey
• Manage the expectations of the client (internal and external) with regard to project objectives, deliverables, timeframes, by understanding the key business drivers and their
• Management of key strategic external partner relationships, focusing on growing and expanding our best in class travel loyalty program
• Responsible for the performance of the portfolio with the goal of achieving profitable growth cost optimization
• Monitor competitive landscape and explore new travel product constructs to identify current and future consumer needs and business opportunities
• Responsible for conducting analysis (KPIs in travel patterns, client behaviors and partnership financial performance) providing insight for portfolio/program improvements and opportunities
• Lead both internal and external quarterly and annual business reviews contribute to building out strategic plans through the annual planning process
• Improve the client experience by recommending initiatives to streamline processes, adding additional functionality and improving call center servicing
• Work across business lines (Operations, IT, Marketing, Credit Cards, Procurement, Legal, Digital) to ensure that activities relating to the performance and management of the portfolio are operating in the most optimal way possible
• Work closely with Product partners to understand client needs and develop strategies to address these needs
• Knowledge of the Concur system and the reporting tool, Cognos
• The Finance Manager will manage Tour Operator & Lodge revenue reporting and analysis
• A minimum of 4 years’ experience in group travel management
• Must understand air, hotel, and shuttle contract verbiage and can negotiate to meet the needs of the event
• Loves travel!
• Travel demand model development, staff supervision, client interface and marketing for new projects experience
• Maintain and own the Bank’s online applications
• Assist third party firms with the configuration, maintenance and future rollout implementations
• Oversee the day to day T&E operations
• Ensure system is running properly and address issues promptly
• Handle business and management ah-hoc queries and requests
• Assist third party firms with the configuration, maintenance, and future rollout implementations of the T&E system
• Advise and communicate all Service updates with new features and benefits of the product
• Implement new features once presented and approved by senior management
• Act as a liaison with Corporate Credit Card provider for all credit card support and maintenance
• Manage the selection process, negotiations and risk mitigation, in partnership with Juniper legal, of travel, corporate card, meetings & events contracts (Airlines/transportations, hotels, card providers, event/production management, registration providers, venues)
• PE or AICP as applicable
• Business travel product technical and operational knowledge, including the Concur product suite
• Excellent understanding of travel management company operational processes and systems
• Experience in delivering technical training is an asset
• High degree of proficiency with data analysis and business process design
• People management experience (2/3 years time)

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