celebrity cruise wifi faq

Wi-Fi on cruise ships: 5 things to know about internet use on board

I have good news for those of you who assume the only way to stay in touch with home from a cruise ship is via a message in a bottle: Cruise ships come equipped with internet, and cruise Wi-Fi connections have been getting faster at a rapid rate — and cheaper, too.

While checking emails and surfing the web on some vessels still requires the patience of Job, onboard technological improvements on many ships combined with new satellite and direct ship-to-shore systems is making cruise internet access much more like what you find on land.

If you're a first-time cruiser, you're likely most concerned with the basics: Do cruise ships have Wi-Fi and how much does Wi-Fi cost on a cruise? Repeat cruisers who have paid the price for finicky service may be wondering the best way to access fast connection speeds across their devices while avoiding unnecessary charges.

I can guide you through the ins and outs of Wi-Fi on cruise ships. Here are five things to know about onboard internet before you set sail.

Wi-Fi on cruise ships will never be as fast (or reliable) as home

Yes, all cruise ships today offer an internet connection, but it might not be the seamless experience you've come to expect on land.

For most of the many years I've been writing about cruising, the typical internet connection at sea hasn't just been slow. It's been glacial. You'd click on a website only to experience many seconds of frustration. Maybe the page would come up. Maybe it wouldn't. Maybe the cruise would end while you were still sitting there.

Related: 16 mistakes cruise ship passengers make on disembarkation day

Why the slow speeds? To start, there is no Comcast cable wire running to your cruise ship. On cruise ships, every packet of data you are downloading onto your phone or computer, for the most part, is coming over a satellite, which is not a quick or inexpensive proposition.

The maritime communication companies that specialize in providing internet connections to ships have been trying to speed things up in recent years. Solutions have included adding more satellites and linking their systems to land-based towers that connect with ships as they near shore.

But, in the end, there are limits to just how well a satellite system can work. For starters, a ship needs a clear "line of sight" to a satellite to exchange data, something that isn't always the case. Cruise ships traveling through the famed Norwegian fjords, for instance, can lose their satellite signal due to the height of surrounding mountains.

And there are certain parts of the world where satellite coverage is too thin or nonexistent to allow for internet access on cruise ships. During a sailing in the Russian Arctic on a Hapag-Lloyd Cruises ship, I was forced to live without internet for a good part of a week due to a lack of satellite coverage in the area (something, I must say, was kind of wonderful).

So while onboard cruise Wi-Fi speeds are getting better, they'll never be as fast as at home, where a hard wire brings the signal straight to your router.

Onboard internet speed is getting much faster

On some cruise ships, the signal has become so much faster you now can stream Netflix from the comfort of your cabin — something that would have been unthinkable just a few years ago.

New satellite systems, paired with multimillion-dollar investments in shipboard technology, really are making things better in a big way. A turning point came in 2014, when cruise giant Royal Caribbean partnered with satellite company O3b Networks to create a new onboard internet system that it claimed was six times faster than anything else at sea. Called Voom, the system tapped into new Medium Earth Orbit satellites operated by O3b that can shoot their beams directly at ships as they move.

When I ran a speed test of Voom on Adventure of the Seas, I found the line's fastest option, the Surf + Stream service, usually offered download speeds of just around 3 megabits per second. I never found download speeds exceeding 4 Mbps, but I did see it drop as low as 1.5 Mbps. While still significantly slower than many home connections, that's fast enough to enjoy Netflix and other streaming video services, though I did experience grainy video and buffering issues on occasion.

Royal Caribbean still claims Voom is the fastest and best Wi-Fi option on cruise ships today. But we're a bit skeptical – not because the Wi-Fi is slower than stated, but because other cruise lines, like Carnival Cruise Line , are quickly catching up.

Carnival cruise Wi-Fi is also fast enough to support Netflix streaming on some ships, the company says. The cruise line uses a hybrid system that combines faster satellite connections at sea with a network of less-expensive land-based towers that take over as its vessels near coastal areas.

On a sailing on one of the Carnival ships outfitted for faster internet, Carnival Sunrise , I did notice a significant improvement in cruise Wi-Fi speed. But the promised access to Netflix streaming wasn't quite as smooth as I had hoped. Clicking on a favorite show, I only could watch for a few minutes before the connection inevitably froze.

Some lines in just the last year or so have begun partnering with Elon Musk's Starlink system for speedy internet.

Related: How fast is the internet on a Celebrity cruise? We put it to the test

Cruise internet costs have gone down

Just a few years back, you had to pay a small fortune for the privilege of accessing the internet on a cruise ship. The base rate for onboard Wi-Fi for years started around 75 cents a minute. That's $45 for a single hour online!

The old pay-by-the-minute system, which could leave even modest internet users with sky-high bills, is now giving way to simpler and more affordable "all you can browse" plans on many lines.

How much does Wi-Fi cost on a cruise today? Well, the highest-speed version of Royal Caribbean's Voom connection currently costs $26.99 per day for one device. In the old days of 75 cents-a-minute pricing, that same amount of money would have gotten you just 36 minutes of web time.

Royal Caribbean also offers a slower-speed version of Voom that can't support streaming for $19.99 per day for one device. For both cruise internet packages, there are discounts for adding more devices and purchasing a package online before your sailing.

Related: 15 ways that cruising newbies waste money on their first cruise

Another line bringing down internet costs dramatically is Carnival. At the very low end, it now offers a Social Wi-Fi plan that allows access to all the key social sites (Facebook, Twitter, Instagram, etc.) as well as messaging services such as WhatsApp, for just $15.30 a day ($18 when purchased on board). A slightly more expensive Value Wi-Fi plan, at $19.55 per day when bought in advance ($23 per day when bought on board), adds access to email and most websites.

The line's top-tier Premium Wi-Fi plan, at $21.25 per day when bought in advance ($25 when bought onboard), triples the speed of the Value plan and adds access to VoIP calling on messaging apps and Skype (but not FaceTime). Note that you might be able to make Wi-Fi calls from an iPhone or via WhatsApp, even with the less expensive plan. Passengers who pay for a Carnival Cruise Wi-Fi plan in advance of sailing get a 15% discount.

But perhaps the biggest development in cruise internet costs in recent years is that many higher-end lines have begun offering internet access for — get this — free. Viking , Regent Seven Seas Cruises and Silversea Cruises are among lines now including unlimited internet time in the base cost of a voyage. At some of these lines, such as Regent, you can pay extra for faster service.

Another way to get free or cheaper internet time on ships is to join cruise line loyalty programs . Many offer free cruise Wi-Fi or discounted package pricing to customers who hit mid- to upper-tier levels.

At Celebrity Cruises, for instance, the top Zenith tier in the line's Captain's Club loyalty program comes with unlimited free Premium-level internet (the fastest plan at the line). At Princess Cruises , customers can get 50 percent off MedallionNet internet packages after reaching the Platinum level in the line's Captain's Circle loyalty program (to qualify, you'll need to complete either five cruises, or 50 cruise days).

On Royal Caribbean, the path to free Internet on a cruise is through its high-end suites . Book a room in a Sky Class or Star Class suite (all suites above the junior suite level), and you'll receive free Voom.

Apps offer an alternative to paid cruise Wi-Fi

In recent years, a growing number of cruise lines have rolled out free apps for your phone that will let you make reservations for onboard restaurants, spa treatments and other services without ever leaving your pool deck lounge chair. On some ships operated by Carnival, you even can order beer and pizza to wherever you happen to be using an app.

Many of these apps also will show you a schedule of daily activities, offer ship deck plans and sometimes port maps to help you get around, and let you check your onboard account statement in real time. On Celebrity Edge and other Celebrity Cruises Edge-class ships, you can even use an app to remotely open your cabin door, change channels on the television and turn off the lights.

While all these apps work off cruise ship Wi-Fi, the good news is they don't require the purchase of a plan to use. Nor do they come with any other sort of fee — at least for most features.

At Carnival, you'll pay $5 per cruise to add a "chat" feature to the line's otherwise free HUB app that will let you communicate via text-like messages with other app-enabled passengers. Norwegian Cruise Line also requires passengers to pay a fee (currently $9.95 per cruise) to use a messaging and calling feature of its Cruise Norwegian app.

Cruise internet tip: Use airplane mode to avoid unwanted charges

Whether or not you're purchasing a Wi-Fi plan on a cruise ship, I have one very strong piece of advice: Put your phone in airplane mode the moment you step on board the vessel and leave it that way for the duration of the sailing.

This is the safest way to avoid unwanted data charges, which can be enormous. (Remember the story of a family that racked up $14,000 in data charges on a cruise?)

As many cruisers have found the hard way, international phone plans such as AT&T's $10-a-day International Day Pass do not apply to cruise ships at sea. If you let your AT&T phone roam while you're on a vessel, you'll pay $2.05 per megabyte of data — even if your base plan at home offers you unlimited data. You'll also pay $3 per minute to make a call, $0.50 per text and $1.30 to send a photo. All that adds up very quickly.

AT&T does offer a " Cruise Plus " plan for a flat fee of $100 that allows unlimited talk and text during sailings up to 30 days in duration. But it only comes with 1 gigabyte of data (which may seem like a lot until you start streaming movies), with any overage billing at a still-hefty $10 per 100 megabytes. It's also not available on every ship. More than 175 vessels are part of the program.

If you insist on leaving your cellular service on during a cruise, you should at least disable any apps running in the background (as they'll be eating up data, and running up your bill) and disable email auto-check.

Personally, I find it easier to just hit the airplane mode button. Once in airplane mode, I reactivate the Wi-Fi feature on my phone to access the cruise Wi-Fi, and sign up for a shipboard plan that will let me stay in touch by email or a VoIP service like WhatsApp.

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Wi-Fi and Phone

• Wi-Fi & Phone Packages

Your Connectivity, Your Choice

We’re sailing with Starlink - the world’s most advanced broadband satellite internet - to bring you high-speed connectivity for a better onboard experience.

Whether checking emails, sharing moments in real time, or streaming your favorite shows is most important to you, we’ve got you covered. Our Wi-Fi packages are tailored to the level of connection you desire and the number of devices that you need. Book your package pre-cruise and save up to 10%.

Premium Access

Unlock your ticket to a curated selection of experiences and upgraded access, including premium amenities and even more personalized services. No detail is overlooked. Enjoy Premium Wi-Fi, unlimited room service, expedited arrival, & more. Take your cruise to the next level.

Premium Wi-Fi

Post and share all your vacation memories on social media with Premium Wi-Fi. Message or video chat with your friends and family, browse the web, and send emails even with larger files attached. You can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.  Plus, stream from your personal device to your in-stateroom TV*.

*Available on Celebrity Edge, Celebrity Apex, Celebrity Beyond, and Celebrity Ascent

Basic Wi-Fi

With our Basic Wi-Fi you can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that features such as emailing large files, sharing photos or videos on social media, using streaming apps, or making video calls are only available with our Premium Wi-Fi. Basic Wi-Fi is only available for pre-cruise purchase or with All Included.

  Compare Wi-Fi Packages

In-Stateroom Phone

Friends and family can contact the ship by calling 877-266-1020. From outside the U.S., they can call 321-953-9002. The cost is $7.95 USD a minute. This can be charged to their MasterCard ® or Visa ® . From outside the U.S. additional long distance charges will also apply. You can make ship-to-shore calls from your stateroom 24 hours a day. The cost is $7.95 USD per minute and will be automatically charged to your SeaPass account.

Cellular At Sea

Enjoy the convenience of cellular service at sea. You can access your wireless services on your device quickly and easily.

Rates for cellular service at sea are determined by your wireless carrier. Some wireless carriers offer cruise packages; prior to cruising contact your wireless carrier for details on the rates and plans available to you.

Once on board, the connection is automatic. You can place an important call, send a quick text to check on the pets or share your unforgettable cruise adventures with friends and family at home.

*Spa and Fitness excluded

Unlimited Wi-Fi is included on ships based our of the Galapagos. Celebrity Flora is equipped with Starlink.

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Celebrity Cruise Internet Package Speed Test & Review

Disclosure: This post may contain affiliate links. We may receive compensation when you purchase via my links at no cost to you. See my disclosure for more information.

Celebrity Cruises has made it easier than ever to stay connected at sea.

When you cruise with Celebrity’s “All Included” fare , you’ll receive Basic WiFi, gratuities, and the Classic Drinks Package with your base fare.

Celebrity Cruises uses Starlink internet service for some of the fastest internet speeds at sea.

But how fast is the Celebrity Cruises internet package? And should you upgrade to Premium?

Keep reading to find out more about Celebrity’s WiFi Packages.

Table of Contents

Celebrity Cruise Internet Package

Celebrity offers two internet packages for passengers: Basic WiFi or Premium WiFi.

Beginning November 17, 2020, the cruise line began including Basic WiFi with every cruise ticket as part of Celebrity Cruises All Included fare. With the new ticket pricing, all guests on Celebrity will receive WiFi, the  Celebrity’s Classic Drinks Package , and gratuities included with your cruise fare.

Every cruise ship in Celebrity Cruises fleet uses Starlink internet service to provide guests with high-speed internet access. The fast and reliable Starlink WiFi is a massive improvement over the traditional cruise ship internet.

Celebrity Cruises offers two intent packages, Basic and Premium WiFi.

Basic Wi-Fi

Celebrity Cruises Basic WiFi package provides access to web browsing, email, and messaging apps. It’s an excellent option for staying connected if you don’t need video calling, social media, or streaming.

It’s important to remember that the Basic internet package limits your internet usage. While you can browse for unlimited time, the cruise line throttles internet speeds and blocks access to several websites, including social media and streaming services.

Basic WiFi on Celebrity Cruises costs $20 per person per day but is free when you book through the Always included fare.

Passengers who require access to streaming services, social media, or video calls should consider upgrading to Premium.

Premium Wi-Fi

Upgrading to the Premium WiFi Package allows you to access the same web functions included with the Basic WiFi with video chat, social media, and streaming.

In August 2023, we sailed to Alaska on Celebrity Equinox. Alaska is known to have slower internet speeds, as satellite internet providers provide less service. But, thanks to Starlink internet service, we could stream Netflix, Amazon Prime, and Spotify without issue.

The Premium WiFi package costs $35 per person per day. If you purchase the Always included fare, you can upgrade to the Premium package at a discounted rate.

You can upgrade from basic to Premium, which costs $9.99 per person per day.

How Fast is Celebrity Cruises WiFi?

While on  Celebrity Equinox , I tested the internet speeds of the Premium WiFi to compare them to those of other cruise lines.

I conducted several speed tests throughout the cruise, using  SpeedTest.net  on my laptop and Android phone. I ran tests at different times of day to account for the time of day and the ship’s position.

I consistently found download speeds of 10-15 Mbps, similar to sister cruise line  Royal Caribbean’s Voom internet at sea . Remember that I tested the internet speeds in Alaska, which has slower internet connections than the Caribbean, Bahamas, or Mediterranean.

Passengers sailing in the Caribbean have reported speeds as high as 50 to 100 Mbps.

Thanks to Starlink’s internet service, the WiFi speeds on Celebrity Cruises are exceptionally fast. We could stream Netflix, Amazon Prime, and Disney Plus from our balcony in Alaska.

We did notice that some videos and movies took slightly longer to buffer than we are used to. However, the internet service was better than expected for a moving cruise ship sailing in the middle of the ocean receiving internet from a satellite.

How to Upgrade to Premium WiFi?

If you’ve booked your cruise with the Always Included package and want to upgrade from Basic WiFi to Premium, you can do so from the  Cruise Planner .

The upgrade charge is $9.99 per person per day. It’s important to note that you can only upgrade from your cruise planner once you have paid in full.

Alternatively, you can upgrade the internet package once onboard the cruise ship. Simply visit Guest Services, and they will help get you set up.

If you have any issues connecting to the onboard WiFi, Guest Services will help you connect your device.

Is It Worth Upgrading to Premium WiFi?

Suppose you already have the basic internet package through the Always Included cruise fare. In that case, you may wonder if upgrading to Premium WiFi is worth upgrading at $9.99 per person per day when purchased before the cruise.

Upgrading to Premium costs $69.93 per person for a 7-day cruise.

You can upgrade your internet package by Celebrity Cruises Contact Center before your cruise or visit the iLounge when on the cruise ship.

If you plan to video chat, use social media, or stream videos, music, and audio, you’ll want to consider upgrading to the premium package. If you want faster internet speeds, upgrading before sailing is best to get the cheaper rate.

Cruise lines, like Celebrity, throttle internet speeds on the lower tier packages. Further, the cruise line blocks social media sites and streaming services for Basic WiFi users. If you want full internet service, you should upgrade to Premium.

We always upgrade to the Premium package. The premium internet plan has faster internet speeds and makes it more enjoyable to browse the web.

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Frequently Asked Questions

• Wi-Fi Onboard FAQs
• FAQs Overview

Is there Wi-Fi onboard?

Yes, Wi-Fi services are available throughout the Celebrity Cruises® fleet, except for our Galapagos-based ships.    

Premium Wi-Fi Package  

Post and share all your vacation memories on social media with Premium Wi-Fi. Message or video chat with your friends and family, browse the web, and send emails even with larger files attached. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.    

Basic Wi-Fi Package*  

You can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that you won’t be able to email large files, share photos or videos on social media, use streaming apps, or make video calls.       

*Basic Wi-Fi is only available with eligible “All Included” rates or guests that purchased Basic Wi-Fi before June 1, 2023.

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

Yes, this can be done pre-cruise using My Celebrity Cruise or once Onboard at the iLounge or Photo Gallery. Pre-Cruise pricing is always lower than onboard. 

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• South Korea
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• Grand Cayman
• St. Maarten
• U.S Virgin Islands
• New England & Canada
• Pacific Coast
• Antarctic Ocean
• Panama Canal
• Transatlantic
• Transpacific
• Cruise Ports (+300)
• Mediterranean
• All Inclusive
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• Small Group Discoveries

Our revolutionary Edge series ship, Celebrity Apex, sails from Southampton, exploring Europe's must-see destinations.

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Frequently Asked Questions

• Wi-Fi Onboard FAQs
• FAQs Overview

Is there Wi-Fi onboard?

Yes, Wi-Fi services are available throughout the Celebrity Cruises® fleet, except for our Galapagos-based ships.    

Premium Wi-Fi Package  

Post and share all your vacation memories on social media with Premium Wi-Fi. Message or video chat with your friends and family, browse the web, and send emails even with larger files attached. Plus, you can enjoy videos, movies, binge-worthy shows, and music on your favorite streaming apps.    

Basic Wi-Fi Package*  

You can browse the web, send emails, and text family and friends via select messaging apps. It’s a great value option for staying connected while you’re on vacation, but please note that you won’t be able to email large files, share photos or videos on social media, use streaming apps, or make video calls.       

*Basic Wi-Fi is only available with eligible “All Included” rates or guests that purchased Basic Wi-Fi before June 1, 2023.

Can I upgrade my Basic Wi-Fi included plan to a Premium Wi-Fi plan?

Yes, this can be done pre-cruise using My Celebrity Cruise or once Onboard at the iLounge or Photo Gallery. Pre-Cruise pricing is always lower than onboard. 

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Celebrity Cruises vs Costa Cruises: A Detailed Comparison for Your Next Cruise Adventure

Have you ever wondered which cruise line is the perfect match for your next vacation? Picture this: you’re dreaming of serene sea views, gourmet dining, and unforgettable experiences, but you’re torn between Celebrity Cruises and Costa Cruises. Which one suits your style best?

In this article, we’ll guide you through the key differences between Celebrity Cruises and Costa Cruises, helping you make an informed decision for your upcoming voyage. Whether you’re seeking luxury and sophistication or vibrant entertainment and cultural immersion, we’ve got you covered. Let’s navigate the seas of options together and find the ideal cruise line that aligns with your preferences.

Key Takeaways

• Celebrity Cruises offers luxurious accommodations, gourmet dining, and a mix of entertainment options tailored for travelers seeking sophistication and relaxation.
• Costa Cruises provides diverse cabin options, culinary experiences, and vibrant entertainment programs suitable for guests looking for comfort and entertainment.
• Comparing service quality, Celebrity Cruises offers personalized service while Costa Cruises delivers a relaxed yet professional experience.
• Celebrity Cruises focuses on luxury and quality, appealing to those willing to pay a premium for upscale amenities, while Costa Cruises offers value for money with competitive pricing and a range of onboard activities.
• Consider factors such as destination preferences, cabin types, dining styles, onboard activities, and personalization options to make an informed choice between Celebrity Cruises and Costa Cruises for your next cruise vacation.

Overview of Celebrity Cruises

When planning your next cruise vacation, choosing between Celebrity Cruises and Costa Cruises can significantly impact your overall experience. Here’s a closer look at what Celebrity Cruises has to offer across various aspects of your journey:

Accommodations and Suites

On Celebrity Cruises, you’ll find a range of luxurious accommodations and suites tailored to meet your preferences. From spacious staterooms with modern amenities to lavish suites with breathtaking ocean views, there’s something for every traveler. Whether you prefer a cozy retreat or an expansive space with exclusive perks, Celebrity Cruises ensures a comfortable and stylish stay onboard.

Onboard Dining Experiences

Indulge your taste buds with Celebrity Cruises’ diverse and delectable dining options. From gourmet cuisine prepared by world-class chefs to casual eateries serving up international flavors, each meal onboard is a culinary delight. Whether you crave fine dining under the stars or a quick bite between activities, Celebrity Cruises offers a gastronomic journey to satisfy every palate.

Entertainment and Activities

Embark on a voyage filled with endless entertainment and exciting activities aboard Celebrity Cruises. From Broadway-style shows and live music performances to fitness classes and educational seminars, there’s never a dull moment onboard. Whether you seek relaxation by the pool or thrilling adventures onshore excursions, Celebrity Cruises provides a vibrant mix of entertainment options for you to immerse yourself in.

Destinations and Itineraries

Explore captivating destinations across the globe with Celebrity Cruises’ diverse itineraries. Whether you dream of cruising the sparkling waters of the Caribbean, discovering the rich history of Europe, or embarking on an exotic journey to Asia, Celebrity Cruises offers an array of destinations to suit your travel preferences. With carefully curated itineraries that combine popular ports of call with hidden gems, your voyage with Celebrity Cruises promises unforgettable experiences at every stop.

As you plan your next cruise adventure, consider the unique offerings of Celebrity Cruises to create lasting memories and embark on a truly exceptional voyage.

Overview of Costa Cruises

When considering Costa Cruises for your next vacation adventure, you’ll find a plethora of experiences awaiting you. Let’s delve into key aspects that make Costa Cruises a unique choice worth exploring further.

Cabin Comfort and Options

Costa Cruises offers a range of cabin options catering to different needs and preferences. Whether you’re seeking a cozy interior room, a spacious suite, or a scenic balcony cabin, Costa Cruises has something for everyone. The cabins are designed to provide comfort and relaxation, ensuring you have a pleasant stay throughout your voyage.

Culinary Offerings

One of the highlights of a Costa Cruises experience is its diverse culinary offerings. From sumptuous buffets to specialty restaurants serving gourmet dishes, you’ll embark on a culinary journey like no other. Taste a variety of international cuisines, savor exquisite desserts, and enjoy dining experiences that cater to every palate. Costa Cruises is sure to delight food enthusiasts.

Entertainment and Leisure

Costa Cruises prides itself on providing a vibrant entertainment and leisure program for guests of all ages. Experience exciting Broadway-style shows, live music performances, themed parties, and engaging activities that will keep you entertained throughout your cruise. Whether you’re seeking relaxation by the pool or thrilling adventures, Costa Cruises has something for everyone.

Cruise Routes and Destinations

With Costa Cruises, you have the opportunity to explore a multitude of captivating destinations around the globe. From picturesque Mediterranean ports to exotic Caribbean islands, Costa Cruises offers a variety of itineraries to suit every travel preference. Whether you prefer cultural excursions, beach getaways, or historical tours, Costa Cruises has a route that will fulfill your wanderlust.

Embark on a Costa Cruises journey filled with comfort, culinary delights, entertainment, and fascinating destinations. Start planning your next cruise experience with Costa Cruises for unforgettable memories and enriching adventures.

Comparing the Cruise Experience

Comparing by Service Quality

When evaluating Celebrity Cruises and Costa Cruises based on service quality, you’ll find that both cruise lines offer exceptional customer service. On Celebrity Cruises , you can expect a more personalized and attentive service experience. The staff goes the extra mile to cater to your needs, ensuring a high level of satisfaction throughout your journey.

Costa Cruises also prides itself on excellent service. Their friendly and accommodating crew members are always ready to assist you with a smile. While the service on Costa Cruises may have a more relaxed vibe compared to Celebrity Cruises, you can still expect top-notch professionalism and hospitality.

Comparing by Onboard Amenities

In terms of onboard amenities, Celebrity Cruises and Costa Cruises each offer a unique set of features to enhance your cruise experience. On a Celebrity Cruise , you’ll have access to luxurious amenities such as spa facilities, fitness centers, swimming pools, and upscale lounges and bars. The cruise line is known for its modern and stylish design, providing passengers with a sophisticated and elegant environment to relax and unwind.

On the other hand, Costa Cruises boasts a diverse range of recreational activities and entertainment options. From water parks and shopping boutiques to theaters and casinos, Costa Cruises ensures there’s never a dull moment on board. Whether you’re looking for a day of pampering or an evening of live performances, Costa Cruises offers amenities to cater to all preferences.

Comparing by Value for Money

When comparing Celebrity Cruises and Costa Cruises in terms of value for money, it’s essential to consider what each cruise line offers for the price you pay. Celebrity Cruises is often perceived as a premium cruise option with a focus on luxury and quality. While the upfront cost may be higher, you’ll enjoy upscale accommodations, gourmet dining experiences, and a more refined ambiance.

On the other hand, Costa Cruises provides excellent value for money for travelers seeking a balance between affordability and fun. With competitive pricing and a wide array of onboard activities included in the fare, Costa Cruises caters to budget-conscious passengers looking to enjoy a fulfilling cruise vacation without breaking the bank.

By comparing Celebrity Cruises and Costa Cruises across service quality, onboard amenities, and value for money, you can make an informed decision based on your preferences and priorities for an unforgettable cruise experience.

Making the Right Choice for Your Vacation

Factors to consider before booking.

When deciding between Celebrity Cruises and Costa Cruises for your vacation, there are key factors you should consider to ensure you make the right choice. It’s essential to think about your preferences, budget, and what you value most in a cruise experience. Here are some factors to keep in mind before booking:

• Destination and Itineraries: Consider the destinations you want to visit and the itineraries each cruise line offers. Celebrity Cruises may focus on global itineraries that take you to exotic locations, while Costa Cruises might have a strong presence in certain regions. Choose based on where you want to travel.
• Cabin Types and Amenities: Look into the cabin options available on both cruise lines. Celebrity Cruises often boasts luxurious accommodations with modern amenities, while Costa Cruises provides a variety of cabin types to suit different needs. Decide on the level of comfort and facilities you desire.
• Food and Dining: Think about your culinary preferences. Celebrity Cruises is known for its gourmet dining options and specialty restaurants, whereas Costa Cruises offers diverse culinary experiences with a focus on local flavors. Consider which dining style appeals to you.
• Entertainment and Activities: Evaluate the onboard entertainment and activities each cruise line offers. Celebrity Cruises may provide upscale entertainment venues and enriching activities, while Costa Cruises features a wide range of recreational options and lively shows. Choose based on your preferred onboard experience.

Personalization Options and Packages

One aspect that can greatly affect your cruise experience is the level of personalization each cruise line offers. Celebrity Cruises and Costa Cruises differ in their approach to customizing your vacation:

• Personalized Service: Celebrity Cruises is renowned for its exceptional customer service, providing personalized attention to guests. Whether you need special arrangements or have specific requests, the staff is dedicated to ensuring your needs are met throughout the journey.
• Relaxed Yet Professional: Costa Cruises, on the other hand, offers a more relaxed yet professional service ambiance. The crew members are attentive and friendly, creating a welcoming atmosphere while maintaining a high standard of service professionalism.

When considering personalization options, think about the level of attention and customization you prefer during your cruise. Whether you lean towards personalized service or a relaxed but professional approach, both Celebrity Cruises and Costa Cruises aim to make your vacation tailored to your needs.

You now have a clearer picture of what sets Celebrity Cruises and Costa Cruises apart. Celebrity Cruises offers a luxurious experience with global itineraries and gourmet dining, while Costa Cruises focuses on diverse cabin options and local culinary delights. When deciding between the two, consider your preferences, budget, and the type of vacation you desire. Whether you lean towards sophisticated elegance or a more varied onboard experience, both cruise lines have something unique to offer. Ultimately, the choice between Celebrity Cruises and Costa Cruises depends on what matters most to you. Happy cruising!

Frequently Asked Questions

Which cruise line offers global itineraries and luxurious accommodations.

Celebrity Cruises offers global itineraries and luxurious accommodations, perfect for travelers seeking upscale experiences.

What sets Costa Cruises apart in terms of cabin options and dining experiences?

Costa Cruises stands out with diverse cabin options and local culinary experiences, ideal for those looking for variety.

What factors should travelers consider when choosing between Celebrity Cruises and Costa Cruises?

Travelers should consider destinations, cabin types, dining options, entertainment, and personalization services when choosing between the two cruise lines.

How can travelers make an informed decision between the two cruise lines?

To make an informed decision, travelers should evaluate personal preferences, budget constraints, and desired cruise experiences for a memorable vacation.

Hi, I'm Richard, a passionate traveler and cruise enthusiast. With over a decade of experience exploring the world's oceans, I've developed a deep love for all things related to cruising. Whether it's luxury liners or intimate river cruises, I enjoy sharing my insights and tips to help others plan their perfect getaway. When I'm not sailing the seas, you can find me writing about my adventures or planning my next voyage

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• Celebrity Cruises

Celebrity pre-cruise purchase wifi warning

By KiraHere , July 31, 2023 in Celebrity Cruises

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I was on a Celebrity cruise in Dec 2022 and had pre-purchased wifi. Sometime, in the first 2 days, the ship offered a BIG discount to sign up for the wifi.   I called Celebrity to find out if they still do that/to ask about available wifi discounts & got an extremely rude customer service person named Guido - when I asked him about wifi specials, he admitted that sometimes they offer up to 40% off, then offered me 10% off.  While I was speaking with him, I checked the Celebrity website - they had the wifi package for 20% off!  When I called him on it, he took a minute then *magically found* the online discount I had to tell him about.  IF you call the customer service numbers, in hopes of getting better service or better deals, DO YOUR HOMEWORK ahead of time!  (I don't know if the phone sales people are told to try and get more $/offer less discounts, or if this guy was that clueless - either way, he was unpleasant to the point that right now I am completely turned off by Celebrity, to the point that if we hadn't already bought the tickets, I'd find a different cruise. )

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Cruiser6270

We're on a cruise-only package in October (Silhouette), so I've been trying to pre-purchase WIFi for the 11 night cruise. There was no option on the X website to buy basic WIFI, so I called Celebrity CS who explained that you just cannot buy basic, it has to be Premium.

We're Elite level, so he said we should get 30% discount but then he quoted us the same price at shown on the X website at $21.99 (which was a 15% discount). I presume the $21..99 is the price to upgrade for those with AI packages ? 

Anyone know if this is a good deal or should we wait until we're onboard ?

to my knowledge and other people’s experience, I read that you must call captains club number to access your status/captain clubs discount if you want that to apply on packages.

the number should be on the website somewhere, I think after you click on your CC tier on the website.

were you able to tell him what the correct price should have been? Your elite status should make internet be 30% regardless if you have AL or not.

40 minutes ago, Cruiser6270 said: We're on a cruise-only package in October (Silhouette), so I've been trying to pre-purchase WIFi for the 11 night cruise. There was no option on the X website to buy basic WIFI, so I called Celebrity CS who explained that you just cannot buy basic, it has to be Premium.   We're Elite level, so he said we should get 30% discount but then he quoted us the same price at shown on the X website at $21.99 (which was a 15% discount). I presume the $21..99 is the price to upgrade for those with AI packages ?    Anyone know if this is a good deal or should we wait until we're onboard ?

2 hours ago, numnums said: to my knowledge and other people’s experience, I read that you must call captains club number to access your status/captain clubs discount if you want that to apply on packages.   the number should be on the website somewhere, I think after you click on your CC tier on the website.   were you able to tell him what the correct price should have been? Your elite status should make internet be 30% regardless if you have AL or not.    

Thanks for help. Couldn't find the CC phone no anywhere but managed to find a customer service rep who did all the background work and fix us up at reasonable price. One less reason to queue up at guest services when we get on board  👍

I booked, canceled and re-booked out internet package 3 times before out recent cruise on the Summit.  Seems they are always running "sales" so you really need to keep on checking. 

tigervixxxen

I have AI and have basic wifi included already so the cost quoted in my ap to upgrade to premium is $7.99 which is on sale 15% from $9.99. Will this deal get better on the cruise ship? It’s reasonable already but one problem they are charging 18 days for a 17 night cruise which goes over the international date line so it’s already one day too high. Plus the ship doesn’t leave until midnight and we can use our cellphones if needed over day 1. But if it’s not getting better than $9.99 on the ship that’s something I’d consider buying now.   

To buy the premium package outright is quoted as $21.99 on sale 10% from 24.99. 

7 hours ago, Cruiser6270 said: Thanks for help. Couldn't find the CC phone no anywhere but managed to find a customer service rep who did all the background work and fix us up at reasonable price. One less reason to queue up at guest services when we get on board  👍

Oops. They make it very hard to find the specific numbers, I thought i was crazy.

I found it for you so hopefully it can be of more help next time then waiting on a transfer.

I'm glad you were able to settle it out before you embark! Have a Safe and happy trip!

3 hours ago, tigervixxxen said: I have AI and have basic wifi included already so the cost quoted in my ap to upgrade to premium is $7.99 which is on sale 15% from $9.99. Will this deal get better on the cruise ship? It’s reasonable already but one problem they are charging 18 days for a 17 night cruise which goes over the international date line so it’s already one day too high. Plus the ship doesn’t leave until midnight and we can use our cellphones if needed over day 1. But if it’s not getting better than $9.99 on the ship that’s something I’d consider buying now.    To buy the premium package outright is quoted as $21.99 on sale 10% from 24.99. 

Where did you set it for 21.99?  Thanks. 

NutsAboutGolf

They’ll probably have a sale over Labor Day weekend yet buy now and if there’s a sale, cancel and re-buy at the sales price.  The internet price can and has in the past increased in price without notice

FYI right now there’s a flash sale for wifi upgrade to premium, $4.99 per day. 

17 hours ago, KiraHere said: Where did you set it for 21.99?  Thanks. 

It was in my app, right now the flash sale is $17.99 for premium outright. 

54 minutes ago, tigervixxxen said: It was in my app, right now the flash sale is $17.99 for premium outright. 

Dang! NOW app has it for 21.99 (saying 25% off) but not the 17.99 .  Are you Elite status (maybe that's why the difference)?   If not, I'm going to call and play "karen" to whichever customer service person picks up.

No I’m not status, suites or anything. Seems like there’s a flash sale for my sailing in particular but no idea what else that covers. I’m on the Oct 1 Solstice sailing. Maybe because it’s within 2 months they are having this type of sale? I was able to buy the $4.99 upgrade so it wasn’t a glitch lol 

Cruise Gopher

Correct number to call is  800-760-0654

This is the Captain’s Club line and they are very well versed on how to handle elite discount upgrades to things like beverage packages or Wi-Fi. 

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Finding Alexx

| Bucket list adventures around the globe

Asia , Bucket list travel , Vietnam · September 12, 2024

Capella Cruise Halong Bay: An honest review

If you’re looking for the best luxury cruise in Halong Bay, Capella Cruise is my top pick. Here’s a detailed and honest Capella Cruise review, plus everything you need to know before you go.

My first Halong Bay experience was back in 2019 when I spent three weeks in Vietnam during my first round the world trip, and honestly, I didn’t have the best time. It was an unfortunate combo of a below-average boat, unethical behaviour from both staff and tourists (like throwing plastic-wrapped chocolate bars at monkeys for photos 🙃), and very high expectations that were unmet.

When I was planning my return during my 2024 round the world trip, this time with my parents in tow for my visit to Vietnam, I did  a lot  of research to find the best cruise in Halong Bay.

There are looooads to choose from, and by loads I mean more than 500 ships that sail in Halong Bay and the neighbouring Lan Ha Bay.

Options range from whirlwind day trips from Hanoi to family-friendly overnighters to luxurious multi-day cruises. If you’re on a budget you’ll be able to find wallet-friendly no-frills options, or if you want to splurge for a special occasion, there are 5* ships with world-class service.

For those of you looking for the latter, Capella Cruise Halong Bay is going to be right up your alley.

Capella Cruise is one of the top-rated Halong Bay cruises, and their accolades are absolutely deserved.

With spacious rooms, elegant interiors, fun extras like an inflatable water slide and an infinity pool, brilliant food, and fantastic staff who go out of their way to make your trip the best it can be, I’m glad to say that my second visit to Halong Bay was exponentially better than my first.

If you’re considering Capella Cruise, here’s a detailed and honest review to show you exactly what to expect.

Disclosure: Capella Cruise kindly hosted me for this trip, but they have no editorial control over my content. As always, all opinions are my own and are based on my personal experience.

All about Capella Cruise Halong Bay

What is capella cruise.

Capella Cruise is a luxury cruise in Lan Ha Bay and Halong Bay in northern Vietnam.

The Capella offers premium multi-night cruises, with 5* service, stylish rooms, fantastic food, and an itinerary that combines outdoor adventures and relaxation. The dream!

Where does Capella Cruise go?

Capella Cruise navigates the UNESCO World Heritage Site of Halong Bay and neighbouring Lan Ha Bay, floating past limestone karsts, hidden bays and remote villages.

The exact itinerary depends on weather conditions as well as the length of your cruise, but typical stops include Viet Hai Village, Dark and Bright Cave, Ba Trai Dao beach and Trung Trang Cave.

How big is the Capella boat?

The boat is 68m long and has a capacity of 80 guests across 30 cabins, plus 45ish onboard staff.

How long is the cruise?

Capella Cruise has three options:

• Two days, one night (2D1N)
• Three days, two nights (3D2N)
• Four days, three nights (4D3N)

We did the 4D3N option.

On day one of your trip you check in at their port lounge at 11.30am, and it takes about 45 minutes to get to the boat.

On the final day of your cruise you leave the boat at 10.30am, returning back to land at around 11.15am.

What does Capella Cruise include?

Your booking on Capella Cruise includes:

• Boat transfer from Halong Bay port to the boat
• Three (delicious!) meals a day, mix of buffet and set menu
• Pre-dinner snacks
• Comfortable cabins with a bathtub and private balcony
• On-board activities like kayaks, inflatable waterslide, cooking demonstration, movie nights with popcorn, and squid fishing
• Sightseeing excursions like cave trips, village visits and beach stops
• Access to all boat facilities like the swimming pool, fitness room, karaoke room and rooftop sundeck
• Excellent service from a super friendly English-speaking crew

Your booking  doesn’t  include:

• Transfer from Hanoi to Halong Bay (you can add on the Capella transfer when you book or book a private transfer)
• Alcoholic beverages
• Services at the beauty spa on the Capella

Does Capella Cruise have good reviews?

Absolutely, that’s why I booked it! Reviews are gospel to me, I’ll always do my research before locking in any travel plans.

You can click on the links below to read the reviews about Capella from previous customers:

• 4.9/5 from 80 reviews on Google
• 9.3/10 on booking.com from 220+ reviews
• 5/5 on Viator from 12 reviews
• 5/5 on TripAdvisor from 349 reviews

How do you book Capella Cruise?

You can book Capella Cruise direct on their website >>

A detailed and honest review of Capella Cruise

Arrival to the cruise.

After our private transfer to Halong Bay (which was terrible by the way, I do not recommend Viet Technology Travel, sub-par cars and dangerous driving!), we arrived at the Capella departure lounge for check in at 11.30am. We had our suitcases tagged and taken while we waited for the rest of the group to arrive.

We jumped on the small transfer boat at about 11.45am to set off for Capella, it was a pretty smooth ride and Tom (the cruise manager, a.k.a. Tom Cruise) used the time to explain the boat’s facilities and our cruise itinerary.

Once we arrived at the boat we got a welcome drink, received our wristband room key, and had a quick moment to check out our floating home before lunch was served.

Staying in the Sky Terrace

I stayed in the  Sky Terrace Suite , which was A-MAAAZING. I would be stoked with this room in a normal hotel, let alone one with ever-changing Halong Bay views!

My bedroom had a king bed, a chair and table, a proper work desk, a couch at the end of the bed, and enough space to keep my suitcase out of the way.

The bathroom was spacious too, with this dreamy bathtub and some of the best bath views I’ve ever had on my travels.

And to top it all off, I had a huge balcony right at the back of the boat, overlooking the swimming pool and with more than enough space to soak up the sun or to sit under the shade and enjoy the views.

Staying in the Sky Suite

My parents stayed in the  Sky Suite , just across the hall from me on the 3rd deck in a smaller (but still epic) room.

They had a king bed, chair and table, small desk, a balcony on the side of the ship with space for two chairs, and a bathroom with a bathtub too.

Other room types

There are a few other room types on the ship depending on what you’re looking for, and every single room has a bathtub as well as a private balcony.

The most affordable rooms are the  Oasis Suites  on the first floor, then the  Harmony Suites  on the second floor, then the  Sky Suites  (what my parents stayed in) on the third floor. All of these are 32m² with a similar layout, you just pay more to have a more elevated view.

The  Sky Terrace Suite  (my room) is bigger at 45m², with a much larger balcony.

The next step up is  La Suite de Capella , 57m² with lush furnishings inside for ultimate relaxation.

And finally, there’s the  Owner Suite , the pinnacle of luxury in Halong Bay and totally worth the splurge for a special occasion. You’ll get 92m² of space, with a standalone bathtub, comfy indoor seating, and a huge balcony right at the front of the ship.

The food & drinks

One of the main reasons I chose the Capella was because of their dining reviews, food is one of my top priorities while travelling, so this can be make or break for me.

I’m stoked to say that the dining experiences onboard the Capella exceeded my (very high) expectations, not only from a taste perspective but in terms of visual presentation too. I mean, look at this plating!

Breakfast was buffet-style with breads, pastries, cereals, hot food like sausages, baked beans, eggs, noodles, fresh fruit, and a plated dish each morning too which varied, like French toast.

Lunch was a combo of buffet and set menu each day, with Vietnamese, other Asian and Western food on offer.

The buffet had a fantastic range of salads, seafood, stir fries, fried rice, sushi, sashimi, meat dishes, veggies, fresh fruit and desserts.

And on top of that (yes, seriously!) there were also two or three courses brought out to the table, like soup, bun cha, or this impressive-looking pineapple fried rice.

Dinner was a five course set menu, which changed each night depending on what itinerary you had booked. Each menu included two smaller appetisers, a soup, a hearty meat or seafood dish, and a dessert.

Here’s an example menu for you:

P.S. seabass with passionfruit sauce was an unexpectedly delicious pairing!

Other dishes we had were grilled cheese shrimps (10/10 honestly), salmon and avocado salad, hazelnut truffle soup, steak, octopus and pomelo salad (also an unexpected pairing), passionfruit sorbet, and a mango chili dessert cocktail.

The food was fresh, healthy, and plentiful, I literally cannot fault the chefs even a tiny bit. Five stars from me!

The only bad thing about the dining on Capella is that outside of the set meal times, your options are pretty limited. If you’re a snacker (hi, me too 🙋🏼‍♀️) you’ll want to bring some chips, crackers, chocolate etc. with you.

Breakfast is horrendously early for a holiday, as in 6.30am-7.30am, because the day trips start soon after that to avoid the big crowds and day trippers. I’m a late sleeper (and late riser) so 6.30am is literally like the middle of the night for me, my body cannot handle a full meal at that time so I actually skipped it on two days.

After you get back from the morning excursion lunch isn’t until 12.30-1pm-ish, so that’s a long wait between meals if you’re not used to it, or if you didn’t eat at all 🙃

After lunch there’s downtime on the ship and in the bay, then in the early evening there’s a happy hour at the lounge which has buy-two-get-one-free cocktails as well as free snacks, just a simple range of nuts, shrimp crackers and fruit.

There’s also a cooking demonstration (and competition!) to make deep fried spring rolls and then they serve them afterwards, so if you’re starving by this stage just use these to tide you over.

Dinner is at 7pm each night, and if you need something more later in the evening there’s free popcorn at the movie night!

Things to do on the ship

The ship itself is one of the best-equipped in the bay, with the following facilities on board:

• Heated swimming pool and jacuzzi with magical views
• Inflatable waterslide (the only one in Halong Bay on an overnight cruise, only day cruises have them)
• Inflatable swimming pool behind the boat
• Kayaks and paddleboards to use in the bay
• Sundeck with loungers
• Cigar and poker lounge
• Karaoke lounge (inside and sound-proofed)
• Small fitness room
• Their website says mini golf course but I think that’s being a bit generous, it’s just a putting green with a couple of holes and no obstacles haha
• Beauty spa (additional cost)
• A range of activities run by the staff each day, including cooking demos, movie nights, tai chi sessions, squid fishing, a traditional tea ceremony, and a poker tournament

Excursions from the ship

Your excursions will depend on how many nights you’re on the ship and they’re dependent on weather conditions, but some common excursions include the following 👇🏼

Viet Hai Village

Choose from a bike rental or electric buggy for the gloriously beautiful 6km journey through immense landscapes to reach the village, where you can learn about local wine-making and farming techniques, visit a traditional village house, and get a fish foot massage.

Ba Trai Dao Beach

This secluded little sandy patch lets you enjoy the bay’s emerald water away from the crowds. We were the only people here when we went, a nice change from my last cruise where we were one boat of 15 at the same beach!

Trung Trang Cave

The biggest stalactite cave in Cat Ba National Park 😲

Dark & Bright Cave

Take a traditional rowboat through a low-ceiling cave, and keep an eye out for the critically endangered Cat Ba langur! This place gets BUSY really early but Capella always aims to be one of the first groups there, meaning you can get straight on the rowboat and enjoy the views without having to wait at the pier for an hour.

If weather impacts any of these excursions then the back ups are generally an oyster farm or fishing village

The excursions for Halong Bay cruises are pretty much standard across all the cruise companies, the important things to check are the timing (do you get there early enough to avoid the day cruises) and if the beach stops are private/remote or if they’re the main stops with loads of other boats.

The service level on the Capella was honestly outstanding, the staff are what really takes the cruise experience to the next level.

Every single staff member I spoke to was kind, friendly and helpful, most of the customer-facing staff are fluent in English so if you’re concerned about the language barrier there is no issue here, and they’re all keen to chat and share their experiences of growing up in Vietnam.

Special mention to Jojo, Timmy, Gin, Steven and Chris for answering my (many) questions about Halong Bay and northern Vietnam, Dylan and Max for their brilliant service in the restaurant, and Tom for keeping things running smoothly even when weather wasn’t on our side.

Sustainability on the Capella

Halong Bay is at a bit of a tipping point from a sustainable tourism perspective (more on that soon), so it was super important for me to find a cruise that had this as a priority within their business.

Capella Cruise has a bunch of eco-friendly programmes in place to protect the bay they call home, including finding sustainable alternatives for single use plastic, offering water refill stations onboard, doing monthly rubbish clean ups in the water, and implementing energy-reducing air con systems, amongst other things.

Halong Bay & Capella Cruise FAQs

When is the best time to visit halong bay.

It really depends on what you’re going for!

Weather-wise you’ll typically find the best conditions from March-May and September-November, but the good weather brings higher tourist numbers.

Summer (June-August) is hot and humid with a higher chance of disruptive weather, but that risk brings better deals (especially last minute ones) and fewer crowds.

Winter (December-February) is much cooler and more pleasant in terms of temperature, but it can be super foggy. Great for moody vibes, not great if you’re looking for the iconic emerald waters and blue skies you’ve seen in photos.

When is Halong Bay’s typhoon season?

June, July and August bring unpredictable weather to this part of Vietnam, and there is a risk of typhoons which can cause major damage.

We visited in late July 2024 and had no major weather issues, there was a bit of heavy rain on one evening which cancelled a cave trip for safety reasons, but apart from that we had blue skies and calm conditions.

However, at the time of writing (September 2024) Typhoon Yagi has just wreaked havoc in northern Vietnam, with dangerous seas, floods and road closures impacting locals and tourists alike. There have unfortunately been deaths from the storm, though from what’s been reported I believe these are mostly from landslides, flooding and road accidents in rural Vietnam rather than in Halong Bay itself.

The main weather risk in Halong Bay is that your cruise would get delayed or cancelled, or that the highway would close and you wouldn’t be able to make it between the bay and Hanoi, rather than an actual safety risk.

If you’re concerned about inclement weather then go in the calmer months (October-May to be safe), otherwise just make sure you have a good travel insurance policy that covers travel delays or cancellations due to weather issues, and keep on top of the local weather conditions during your trip.

Is Halong Bay or Lan Ha Bay better?

The Capella Cruise actually sails through both Halong Bay and Lan Ha Bay, and these days many cruise companies use the term ‘Halong Bay’ to refer to the whole area, though many boats might take you through both bays.

Halong Bay is more recognised as a destination, but Lan Ha Bay has been building up a reputation as a less crowded option. Unfortunately, that’s no longer the case.

Lan Ha Bay has fewer boats but also covers a smaller area, so the density of boats is pretty similar. Don’t just book Lan Ha expecting to get a more remote and secluded experience, there’s no escaping other tourists when you visit this part of the world.

Can you do a day trip on Capella Cruise from Hanoi?

Capella doesn’t run day trips in Halong Bay, they only offer overnight trips.

How do you get to Capella Cruise in Halong Bay?

You can book a transfer through Capella when you book your cruise (or after you’ve booked) which will pick you up from your hotel in Hanoi in a premium van with other Capella guests, this costs 30USD per person one way or 46USD per person return.

If there’s two or more of you, or if you just want a quick and efficient trip, private transfers from Hanoi to Halong Bay are very affordable. We paid 54USD each way for an SUV for three of us so 108USD return, vs. 138USD if the three of us joined the group transfer.

P.S. Book your transfer (or any other Vietnam activity!) through  Klook  and use the promocode FINDINGALEXXKLOOK to get 10% off.

Is there WiFi on Capella Cruise?

The ship does have WiFi access in some public areas, but the coverage is very poor and intermittent (and this is the same for most ships in Halong Bay based on the reviews I have read.

There is some 4G coverage depending on what SIM you use, but I’d recommend just switching your out-of-office on and enjoying some time off the grid.

Are kids allowed on Capella Cruise?

Capella Cruise allows children, on our first night we had two kids on the cruise, the second night there were five, and on the final night there were 10. There are kid-friendly facilities and activities, like the waterslide, inflatable pool, squid fishing, cooking demo and movie night.

Most of the kids were super chill, buttttt a couple of them were not super chill 🫠 running through the restaurant almost tripping over waiters, screaming from the deck for an hour while their parents were out kayaking, jumping into the pool splashing everyone sitting in the loungers, watching Netflix on full volume at the dinner table in a full restaurant. Honestlyyyy how do the parents think this is okay 🙃

This is the reality of travel though, kids have just as much right to explore the world as we adults do, and unless you book an adults-only experience, this is a risk. The Capella is a premium product and isn’t especially family-focused, so I’d say they probably have fewer kids on board than many other ships in the bay.

From what I can see, there are  no overnight adults-only luxury cruises in Halong Bay . There are some party-focused cruises which are less likely to have kids on them but the noise of tantrums will be replaced by all-night karaoke, so it’s up to you which is worse.

If you have found an adults-only luxury cruise then please tell me, so I can update this!

Does Halong Bay look like it does on social media?

I would be doing you a disservice without bringing up the disparity between what you might have seen online and what the reality of Halong Bay is.

It’s beautiful, of course! The water is truly that emerald green, the cliffs really are that high, and it does feel like you’re sailing through remote islands in the Jurassic period.

But there are two things that will pull you out of that fantasy: trash in the water, and the sheer number of boats.

Halong Bay (and Lan Ha too) has a major pollution problem, and it’s really, really depressing to see. It’s not obvious throughout the whole bay, but you might see floating masses of rubbish stuck in a small inlet, or a stream of rubbish being taken by the current as you sail through the islands.

The trash can be attributed to a number of things, including lack of waste infrastructure, unsustainable tourism growth, lack of education and plastic alternatives for local villages and fishermen, tourists behaving badly, and weather patterns that bring rubbish down the rivers that feed into the bay.

These problems plague many developing countries around the world, I saw the same thing while diving in Borneo , travelling in Sri Lanka and in the Maldives local islands .

As tourists there are a few things we can do to help, or at least to avoid adding to the problem:

• Reduce single use plastic use as much as you can, especially while travelling in Southeast Asia where so much plastic ends up in the ocean
• Choose cruise and tourism operators with sustainable travel policies
• Participate in clean ups if you ever get the chance while travelling

The other thing that kind of dulls the magic of Halong Bay is the number of boats, literally too many to count. Of course if you’re on a cruise then you’re part of the problem (as was I!) so I’m certainly not telling people not to go, but I think it’s important to know just so you can manage your expectations.

There were some moments on our cruise where we were the only boat in sight, but for a lot of it we were one of 20, 30, 40 that you could spot along the horizon.

Tourism brings huge benefit to the region too, Halong Bay is a major income source for the local economy and has created tens of thousands of job opportunities for locals who otherwise would be limited to rural work, so there’s a good side to all this too.

I just think that the bay (and the whole of Vietnam really) is currently going through the tricky process of finding the balance between the positives and negatives of tourism growth.

Is Halong Bay worth it?

I actually wrote a full post on  whether Halong Bay is worth it or not  after my last (disappointing) trip back in early 2020, so I’ll be updating that soon with my more recent, and more positive, experience.

It’s a tough question, and the answer really is that it totally depends on your travel priorities, your travel style, your timeframe and your budget.

The issues in Halong Bay in terms of trash in the water and the sheer number of boats are impossible to ignore, if these things are going to ruin your experience then you might want to reconsider your trip and go somewhere else instead.

If you can manage your expectations around those two things, I do think the insane scenery is worth it, provided you book a decent cruise.

Booking with any old boat could really hamper your experience, going only to touristy spots for excursions where you’re sharing the beach with a bunch of other boats, using loads of plastic without any thought of the environment, or with sub-par food and uncomfortable rooms. Believe me, I made this mistake the first time!

If you’ve got a bit of room in your budget, booking a top-rated boat like the  Capella  will make all the difference.

Private balconies with mind-blowing views, 5* dining, comfortable and luxurious rooms, an infinity pool and jacuzzi, and an inflatable waterslide and kayaks waiting for you to give them a go, combined with world-class service and a genuine commitment to sustainable tourism in Halong Bay, make the Capella Cruise one of the  best travel experiences  I’ve ever had.

I hope this detailed Capella Cruise review for Halong Bay has helped you figure out if it’s the right cruise for you. If you have any questions about the cruise please let me know in the comments, and I’ll get back to you as soon as I can. Safe travels!

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MY GO-TO TRAVEL PLANNING RESOURCES Flights ✈️ I use Skyscanner to find the best flights for my trip and then I’ll always book direct with the airline to protect myself from having to deal with dodgy third parties if anything goes wrong. Trains 🚂 If I’m travelling through Europe, I try to travel by train wherever possible! For an extended trip (2+ weeks) I’ll calculate if a Eurail Pass is worth it , or I’ll book point-to-point tickets through RailEurope or the local train operator. Accommodation 🛎️ I book almost all of my accommodation through booking.com , they have a user-friendly website + app and many of their options are free cancellation, easily cancelled with a simple click of a button. Activities 🗽 I use GetYourGuide , Klook and Viator to look for activities in the places I visit, or I just Google ‘things to do in [city]’! P.S. If you book anything on Klook you can use the promocode FINDINGALEXXKLOOK to get 10% off Travel cards 💳 I’m a Wise gal through and through, they’ve been my chosen travel card for more than five years now. You can easily top up your card from your bank account or through Apple Pay, convert your money to local currency, and spend money with minimal fees and the best exchange rates around. Travel insurance 🩺 I use Cover-More NZ travel insurance for my own trips, I have a comprehensive policy and I’ve only had good experiences with them. Cover-More also has an Australian company , but if you’re from elsewhere then two popular insurance options for global travellers are SafetyWing (cheaper policy, lower coverage) and World Nomads (more expensive but significantly better coverage). Luggage 💼 I travel with Samsonite Cosmolite suitcases , one 75cm check in bag and a 55cm carry on bag, and I absolutely adore them and will never travel with anything else! They are SUPER lightweight (2.8kg and 1.9kg respectively) so I have much more space for my actual stuff. Camera gear 📸 I use a iPhone 15 Pro Max for phone photos/videos, and my camera kit includes a Lumix S9 (incredible lightweight full-frame camera, a game changer for travel creators!) with a 20-60mm lens, a Lumix G9 with an 8-18mm and 12-60mm lens, a DJI Mini 3 Pro drone and a GoPro Hero 10 . I do all my writing and editing on my ASUS Zenbook 14 , it’s lightweight but powerful enough for photo editing and intense blogging sessions.

Written by:

Alexx is the human behind the keyboard and camera here at Finding Alexx. She’s a full-time solo traveller with a passion for finding bucket list experiences, unique stays that are worth writing home about, and those meals you’ll think about for the rest of your life. Having visited more than 60 countries (50 of them solo!), she shares super detailed itineraries and travel guides on the blog, as well as providing an authentic behind-the-scenes look at all her adventures (and misadventures) on Instagram.

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