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ANEX Tour   Reviews

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Reviews 2.0.

1,247 total

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My advice would be to stay away!

My advice would be to stay away from this company. They try to sell you tours 2-3 times more expensive. Our agent Ana-Maria Leahu was extremely arrogant, rude and condescending.

Date of experience : August 20, 2024

These people must stop working

These people must stop working. They are liers. We were trapped by Anex tour agent Timur Osmanov, he sold to me and my friends professional fishing for 1210$ but we received boring boat trip. Never again Anex tour

Date of experience : August 02, 2024

Beware and stay away from the agency

Beware and stay away from the agency. I brought all the below to their attention and received no explanation or apologies, and it’s been 2 weeks since I email. Unacceptable quality of service and unethical behavior of the Voyage Belek Anex guide Mohammed Hamdi. He refused to help saying he has “no power” when I asked to assist with insurance claim after my father had a seizure on the plane and the hospital reported it might be a stroke but the insurance refused to cover a CT scan. We were left on our own with a family member who was partially disabled for the whole duration of the trip. Knowing that, I asked Mohammed not to sell us any services. But he suggested what would be helpful is a CIP fast track. Mohammed said that with that service my parents will only need to leave 3 hours in advance instead of 4, like the regular transfer. He said that they’ll be accompanied by a guide that will be aware of their situation, that their arrrival stamps were missing because of the ER visit. In fact, Mohammed said that he’ll personally let Rashid, the guide know about their situation and help my parents with bags at reception. Mohammed, knowing the difficult health situation, he sold us “CIP fast track” service at the airport at $120 per person, while Antalya airport has the same service at $100. I was hoping with that up charge we were getting a service, but it was a lie, once again. Mohammed said that he’ll share fast track info by 6p the day before departure. We havent heard from him and instead received the general transfer information from the hotel. When I spoke with Mohammed on the phone, he said, oh, that’s right, they’ll leave 4 hours in advance. But that was NOT the service he sold us, as the main appeal was a shorter time on the road. My 74yo father who was diagnosed with epilepsy on the airplane to Turkey on Aug 3, and was still partially disabled on the day of departure today and my elderly mom were picked up 4 hours before their flight, and went to the airport on the regular tourist bus. The guide, Ruslan, was NOT aware of their situation. Nobody helped them to carry their luggage to the reception or the transfer bus. This is simply unacceptable and outrageous. No one at the agency was held responsible for the guide scamming and taking advantage of the elderly and sick clients.

Date of experience : August 09, 2024

All Inclusive Holiday in Crete

We spent a marvellous all Inclusive Holiday in Crete. The location was top and our friendly guide, Mr. Axel Steinmüller, was really kind and attentive and provided us with the necessary support and proposals without being too pushy. Try absolutely the Land Rover Tour to the south of Crete! For us as a family was a really interesting experience. We will for sure come back again to discover other parts of the island.

Date of experience : July 09, 2024

We bought a trip with Ana Maria in…

We bought a trip with Ana Maria in Turkey and it was horrible she lied regarding the food and drink. She also said we were gonna have fish we didn't have fish. We had to buy all the drinks in the trip. We finished the trip at 1 in the night because we spent a lot of time in a commercial centre she never said nothing regarding that. We were supposed to go to antique city which we did but it was 9 o clock in the night when we did and it was done in a rush. She was also greedy, after we payed for the trip she was asking for more money so that she could buy herself a coffee, like a tips. "Leave something for the girl" she said.

Date of experience : August 01, 2024

We arrived in Side with my family, and the next morning we had a meeting scheduled with our Anex representative, Ana Maria. She arrived late, behaved very arrogantly, and kept trying to sell us various excursions at double the price compared to elsewhere. When we refused, she started laughing, saying that if we buy excursions elsewhere, we will be cheated, left in the mountains, and so on. (I bought all the excursions through Viator and was very satisfied—no one cheated us and we saved a lot of money!). Ana Maria offered free transportation to the city, but that transport started taking us to fur, jewelry, and textile shops. When I didn't want to continue this nonsensical trip, she called me and mocked me, laughed, and said that it was my problem how to get back, my issues. On the last day, she said that there would be information about the transfer to the airport at 8 p.m. at the reception, but in reality, I had to leave at 7:25 p.m., and she didn’t inform us even though she said she would. I definitely do not recommend this agency, and especially that scamer Ana Maria.

Date of experience : July 29, 2024

canceled accommodation

They check the availability of the hotel, take the money from the customer, send him a voucher and the customer goes abroad. Within less than 2 days, they will cancel the paid voucher without compensation and leave him without a refund and without the possibility of accommodation for the next 3 days. They are not interested in complaints. After three-quarters of a year, they laugh at the customer for €15. Better to avoid this travel agency.

annex tour is the worst travel agency

annex tour is the worst travel agency, not fair

Date of experience : August 23, 2024

We have spent our spring holidays in Crete

We have spent our spring holidays in Crete with Anex. The transfer to and from our hotel was flawless and perfect in time. The hotel and especially the lovely staff there was awesome and the very polite and friendly guide helped us with the rental car and gave us supreme Information about the Island and locations to visit. Overall splendid😁

Date of experience : April 15, 2024

Strongly dissapointed

Strongly dissapointed, they are just liars. Their only concern-how to take the money from a client. They can promise you anything, but what you’ll get-it’s different story. The rest? They just don’t care. I do not recommend this company, you can complain you can explain-it doesn’t matter to them. You are not a person in their eyes, just a dollar.

Anex Tour refund problems

**Edit: After urgency they refunded whole cost. Stars changed from 1 to 3. Anex tour is one big scam travel agency. We booked a tour, canceled it on the same day and still haven't received the money. It's been almost a year. Support replied that they were forwarding it to a certain department, but no response since then. We have been ripped off and Invia should be ashamed of themselves for delivering tours through such a dubious company.

Date of experience : September 07, 2023

we had a trip booked through an annex employee who gave us wrong information. after reviewing our complaint, they wrote to us from the annex that we should solve the problems with the agency through which we went on the trip, that they do not take responsibility. We were deceived by their person who gave us wrong information, because of which we had to pay extra for the trip! How can they say that they are not responsible. the change did not occur in the implementation of the trip, but in the information he gave us.

Date of experience : September 01, 2023

Professional

Very Correct and Professionalcompany. I had a booking of hotel then I cancelled. They refund me back the full amount wit the reasonable time. I will use Anex service next time. Thank you very much Anex !

Date of experience : February 26, 2024

Egoistic Drivers and Travel Agents who dont speak english

We stayed in Thailand, Moracea Hotel, when the Anex Tour Bus arrived they completely blocked all incoming traffic to the hotel and didnt care about shiet. We waited for our taxi and seen it but it couldnt get in. Travel agent stormed past us, they took all the their time unloading luggage mind you, the bus driver could have driven into the hotel parking spot. When we talked to him he ignored us.

Date of experience : July 04, 2023

Zero customer Support - Be aware

It is simple, if you need to call or any support from them you will understand this ULTRA low score! They do not focus on customer support, like answering emails or waiting 30+ min to get your call answered (observation - there is not urgent support). In another words, if you got all 100% ok, that is good you will not need them, however, if you have a simple inquiry you are ALONE! They should spent less money on advertising and more on customer support. This company never again!!!

Date of experience : April 23, 2023

I do not recommend Anex tour

My husband and I booked our holidays in Turkey with Anex tour. They offered us during the first day small daily trips. The main problems were: 1) the prices were overrated compared with other local agencies. However we hadn't that information when we agreed for the trip, and they wanted the payment fast, in the same day. 2) after 2 days I canceled that trip because I wasn't feeling well because of the pregnancy. I asked for a refund but they gave nothing. Firstly their argument to deny the payment was late notification, and secondly they ask for document to prove my sickness. I think that this agency wants just to steal money from the tourist.

Date of experience : July 20, 2023

I wouldn't recommend this company…

I wouldn't recommend this company because the adventure started from our arrival at the hotel. Our flight was delayed, therefore the guide left us with the Turkish driver who did not know any languages either Russian or English. We had a group of 18 people from different hotels, so the driver asked the GPS how to get to the hotels and it took 3 hours of going in rounds. We were extremely exhausted when he left us at the wrong hotel and went away. We had to take the taxi and paid quite a lot of money because it was 30 minutes to our hotel by taxi. The guide from Anex Tour said that they would not give us the refund even though we gave him the receipt from the taxi driver.

Date of experience : September 03, 2022

Complaints are not even dealt with

Complaints are not even dealt with. They fly with Mavi Göck Ramp airline. You can pray in advance that you get from A to B because there are always problems with their planes. (see BILD.DE) Apart from that, I have been waiting for almost 10 weeks for a complaint to be filed. And the worst transfer from hotel to airport. You have to be there 2 hours in advance. We had to be picked up at 4:30 PM. Right on time. Be at the airport at 7:00 PM. What does the van driver do? Takes a mandatory half-hour break to eat. We were dropped off at the airport finally at 7:30 PM. That guy didn't speak German or English only some Russian. The only thing he had translated into German via Google translate was that he wanted a tip. We were also dropped off at the wrong point so we were forced to take a taxi so that we were dropped off at the right location. At 7:55 PM. We were the last to board. It was very hot in the plane. We only got a glass of water during the flight. PEOPLE DO NOT BOOK THROUGH ANNEXTOUR, cheap is expensive. In this case a lot of stress. To date, no response to the complaint that we sent.

Date of experience : June 05, 2024

Guys stay away from this Turkish tour guide. They will never assist you if you need help. They left me stranded on Dominican island without any assistance or even offer a return ticket back because I got Covid. I had to pay a one way return ticket for over 1000 usd. They will take your money and leave you like garbage in a bin.

Date of experience : January 08, 2022

Anex Tour can be even better

We, 2 persons, chose Anex Tour for Egypt (Sharm El Sheikh) travel on January 23-31, 2022. The overall travel experience is pretty much positive - Anex Tour agents are taking care and all the formalities during entire trip. After our arrival Anex Tour employee advertised several possible tours organized by agency. We have decided to align with Anex Tour employee dates, conditions and order one of the offers that we were interested in. Then suddenly we found out that our travel date is deferent that was agreed with Anex Tour. As we found out from Anex Tour employee it happened due to lack of the free place for needed date. We were surprised as we have informed employee regarding specific week day and time that fit our schedule and it was almost one week before the trip. It happened that nobody from Anex Tour side was asking for our approval for changing trip date. Unfortunately agency was not able to do a refund or add us to the list of tourists who travel on agreed at the beginning date. Long story short - keep an eye on Anex Tour in order to get what you are expecting and agreed with them. It will help to avoid miss understanding and do your trip even better.

Date of experience : February 03, 2022

Anex Tour Poland is part of the international tourism company Anex Tourism Group. Based in Antalya, this global Turkish enterprise provides a wide range of tourism services across 39 countries. Founded in 1996, the company quickly became one of the leading players in the international tourism industry. As part of its operations, Anex Tourism Group also owns Mavi Gök Airlines, which handles most of the charter flights offered to Anex Tour Poland's clients. The mission of Anex Tourism Group is to provide its clients with amazing and unforgettable travel experiences through professionalism, innovation, and a commitment to quality service. These efforts have earned the company a reputation as a reliable provider of tourism services. Anex Tourism Group is known for its well-organized tours, competitive prices, and customer-focused approach.

The company entered the Polish market in 2015 under the name Orex Travel. After eight years of successful operations in Poland's tourism sector, the managment decided to pursue further development. In 2023, the company rebranded from Orex Travel to Anex Tour Poland. Along with the rebranding came significant growth, including an increase in the number of trips sold, an expansion of its offerings to include new and exotic destinations, and a rise in the number of employees. Anex Tour Poland offers a wide range of tourism services, including vacation packages, charter flights, hotel accommodations, and other travel-related services.

Anex Tour Poland continues to grow and shows no signs of slowing down. In its first year as Anex Tour Poland, the company became one of the key players in the Polish tourism market. The company's growth rate in 2023 compared to 2022 was an impressive 1,286.9%. Currently, Anex Tour Poland ranks fifth among Polish tour operators in terms of the number of customers served.

As sales and development progress, the Anex Tour Poland team is expanding rapidly. From just 6 employees in 2022, the company now employs over 100 people and continues to strengthen its team. Anex Tour Poland focuses on strong brand recognition and close, direct contact with customers. As part of this strategy, 10 company-owned sale offices were opened in the major Polish cities in 2023.

Anex Tour Poland collaborates with the most important travel agents and multi-agency networks in Poland. The company is also continuously implementing innovative technological solutions necessary for the tourism industry and customer service. The professional team places the highest emphasis on customer service, offering support before, during, and after travel. Customer service is provided in multiple languages, making communication and problem resolution easier.

Anex Tour Poland is also proud to hold the Reliable Company Certificate with the highest reliability rating.

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Laipni lūdzam ANEX Tour mājas lapā. Anex Tour ir viens no vadošajiem pasaules Tūrisma operātoriem, kurš attīstās un aug līdzi laikam.

Ko mēs piedāvājam?

Mēs piedāvājam brīvdienas no ekonomiskās klases līdz elites VIP līmenim uz dažādiem galamērķiem. Mūsu plašais viesnīcu un kūrortu piedāvājums tiek pastāvīgi atjaunināts, un pakalpojumu kvalitāte tiek pastāvīgi uzlabota.

Katru gadu ANEX Tour savā darbā ievieš jaunas tūrisma tehnoloģijas. Inovācijas ļauj ietaupīt laiku, enerģiju un naudu ne tikai mums, bet arī mūsu partneriem - aģentūrām un tūristiem. Mūsu tīmekļa vietne ir īsts palīgs klientiem: tajā var ātri iepazīties ar viesnīcu aprakstiem, jaunumiem, īpašajiem piedāvājumiem un daudz ko citu. Tiešsaistes ekskursiju rezervēšanas sistēma ļauj rezervēt ekskursiju minūtes laikā, aizpildot vienkāršu veidlapu, un pēc tam sekot līdzi pieteikuma statusam.

Katrā brīvdienu valstī mūsu tūristus sagaida gidi, kuri ir absolvējuši tūrisma studijas. Viņi visi ir lieliski profesionāļi, kuri ir iesaistīti katra tūrista atpūtas un ekskursiju organizēšanā individuāli. Ar katru gadu paplašinās arī pieejamo ekskursiju saraksts. Visi mūsu transfēri tiek veikti ar komfortabliem uzņēmuma autobusiem. Daudzu gadu pieredze tūrisma tirgū, ANEX Tour darbinieku profesionalitāte, partneru uzticamība, plašs viesnīcu piedāvājums, augsts serviss un sirsnīga viesmīlība jūsu rīcībā.

Strādājot tūrisma tirgū, esam guvuši panākumus, atzinību un mūsu partneru un tūristu uzticību. Mūsu lidojumu skaits un tūristu plūsma pieaug katru sezonu. Mums ir svarīgi ne tikai nodrošināt tūristiem labu atpūtu, bet labākais labi padarīta darba rādītājs ir ceļotājs, kas plāno nākamo atpūtu ar ANEX Tour.  

AVIOKOMPĀNIJAS

Neatkarīgi no tā, kurp ceļojums ir paredzēts - ar mums jūs vienmēr rezervējat ideālu lidojumu! Jūms būs iespēja lidot ar labi zināmām aviokompānijām.

VIESNĪCU PAKALPOJUMI

Mēs piedāvājam jums viesnīcas ar lielisku servisu, vislabāko kvalitāti un augstu viesu apmierinātības līmeni, lai jūs justos ērti.

TŪRISMA PROFESIONĀĻI

Katrā galamērķī Jūs sagaidīs profesionāli ANEX Tour darbinieki kā arī mūsu gidi reģionos, kuri gatavi būs Jums palīdzēt.

TRANSFĒRI UZ VIETAS

Tiklīdz Jūs ieradīsieties galamērķa lidostā, Jūs laipni sagaidīs mūsu darbinieki un nogādās uz rezervēto viesnīcu.

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ANEX Tour   Reviews

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Reviews 2.0.

1,247 total

Most relevant

My advice would be to stay away!

My advice would be to stay away from this company. They try to sell you tours 2-3 times more expensive. Our agent Ana-Maria Leahu was extremely arrogant, rude and condescending.

Date of experience : 20 August 2024

These people must stop working

These people must stop working. They are liers. We were trapped by Anex tour agent Timur Osmanov, he sold to me and my friends professional fishing for 1210$ but we received boring boat trip. Never again Anex tour

Date of experience : 02 August 2024

Beware and stay away from the agency

Beware and stay away from the agency. I brought all the below to their attention and received no explanation or apologies, and it’s been 2 weeks since I email. Unacceptable quality of service and unethical behavior of the Voyage Belek Anex guide Mohammed Hamdi. He refused to help saying he has “no power” when I asked to assist with insurance claim after my father had a seizure on the plane and the hospital reported it might be a stroke but the insurance refused to cover a CT scan. We were left on our own with a family member who was partially disabled for the whole duration of the trip. Knowing that, I asked Mohammed not to sell us any services. But he suggested what would be helpful is a CIP fast track. Mohammed said that with that service my parents will only need to leave 3 hours in advance instead of 4, like the regular transfer. He said that they’ll be accompanied by a guide that will be aware of their situation, that their arrrival stamps were missing because of the ER visit. In fact, Mohammed said that he’ll personally let Rashid, the guide know about their situation and help my parents with bags at reception. Mohammed, knowing the difficult health situation, he sold us “CIP fast track” service at the airport at $120 per person, while Antalya airport has the same service at $100. I was hoping with that up charge we were getting a service, but it was a lie, once again. Mohammed said that he’ll share fast track info by 6p the day before departure. We havent heard from him and instead received the general transfer information from the hotel. When I spoke with Mohammed on the phone, he said, oh, that’s right, they’ll leave 4 hours in advance. But that was NOT the service he sold us, as the main appeal was a shorter time on the road. My 74yo father who was diagnosed with epilepsy on the airplane to Turkey on Aug 3, and was still partially disabled on the day of departure today and my elderly mom were picked up 4 hours before their flight, and went to the airport on the regular tourist bus. The guide, Ruslan, was NOT aware of their situation. Nobody helped them to carry their luggage to the reception or the transfer bus. This is simply unacceptable and outrageous. No one at the agency was held responsible for the guide scamming and taking advantage of the elderly and sick clients.

Date of experience : 09 August 2024

All Inclusive Holiday in Crete

We spent a marvellous all Inclusive Holiday in Crete. The location was top and our friendly guide, Mr. Axel Steinmüller, was really kind and attentive and provided us with the necessary support and proposals without being too pushy. Try absolutely the Land Rover Tour to the south of Crete! For us as a family was a really interesting experience. We will for sure come back again to discover other parts of the island.

Date of experience : 09 July 2024

We bought a trip with Ana Maria in…

We bought a trip with Ana Maria in Turkey and it was horrible she lied regarding the food and drink. She also said we were gonna have fish we didn't have fish. We had to buy all the drinks in the trip. We finished the trip at 1 in the night because we spent a lot of time in a commercial centre she never said nothing regarding that. We were supposed to go to antique city which we did but it was 9 o clock in the night when we did and it was done in a rush. She was also greedy, after we payed for the trip she was asking for more money so that she could buy herself a coffee, like a tips. "Leave something for the girl" she said.

Date of experience : 01 August 2024

We arrived in Side with my family, and the next morning we had a meeting scheduled with our Anex representative, Ana Maria. She arrived late, behaved very arrogantly, and kept trying to sell us various excursions at double the price compared to elsewhere. When we refused, she started laughing, saying that if we buy excursions elsewhere, we will be cheated, left in the mountains, and so on. (I bought all the excursions through Viator and was very satisfied—no one cheated us and we saved a lot of money!). Ana Maria offered free transportation to the city, but that transport started taking us to fur, jewelry, and textile shops. When I didn't want to continue this nonsensical trip, she called me and mocked me, laughed, and said that it was my problem how to get back, my issues. On the last day, she said that there would be information about the transfer to the airport at 8 p.m. at the reception, but in reality, I had to leave at 7:25 p.m., and she didn’t inform us even though she said she would. I definitely do not recommend this agency, and especially that scamer Ana Maria.

Date of experience : 29 July 2024

canceled accommodation

They check the availability of the hotel, take the money from the customer, send him a voucher and the customer goes abroad. Within less than 2 days, they will cancel the paid voucher without compensation and leave him without a refund and without the possibility of accommodation for the next 3 days. They are not interested in complaints. After three-quarters of a year, they laugh at the customer for €15. Better to avoid this travel agency.

annex tour is the worst travel agency

annex tour is the worst travel agency, not fair

Date of experience : 23 August 2024

We have spent our spring holidays in Crete

We have spent our spring holidays in Crete with Anex. The transfer to and from our hotel was flawless and perfect in time. The hotel and especially the lovely staff there was awesome and the very polite and friendly guide helped us with the rental car and gave us supreme Information about the Island and locations to visit. Overall splendid😁

Date of experience : 15 April 2024

Strongly dissapointed

Strongly dissapointed, they are just liars. Their only concern-how to take the money from a client. They can promise you anything, but what you’ll get-it’s different story. The rest? They just don’t care. I do not recommend this company, you can complain you can explain-it doesn’t matter to them. You are not a person in their eyes, just a dollar.

Anex Tour refund problems

**Edit: After urgency they refunded whole cost. Stars changed from 1 to 3. Anex tour is one big scam travel agency. We booked a tour, canceled it on the same day and still haven't received the money. It's been almost a year. Support replied that they were forwarding it to a certain department, but no response since then. We have been ripped off and Invia should be ashamed of themselves for delivering tours through such a dubious company.

Date of experience : 07 September 2023

we had a trip booked through an annex employee who gave us wrong information. after reviewing our complaint, they wrote to us from the annex that we should solve the problems with the agency through which we went on the trip, that they do not take responsibility. We were deceived by their person who gave us wrong information, because of which we had to pay extra for the trip! How can they say that they are not responsible. the change did not occur in the implementation of the trip, but in the information he gave us.

Date of experience : 01 September 2023

Professional

Very Correct and Professionalcompany. I had a booking of hotel then I cancelled. They refund me back the full amount wit the reasonable time. I will use Anex service next time. Thank you very much Anex !

Date of experience : 26 February 2024

Egoistic Drivers and Travel Agents who dont speak english

We stayed in Thailand, Moracea Hotel, when the Anex Tour Bus arrived they completely blocked all incoming traffic to the hotel and didnt care about shiet. We waited for our taxi and seen it but it couldnt get in. Travel agent stormed past us, they took all the their time unloading luggage mind you, the bus driver could have driven into the hotel parking spot. When we talked to him he ignored us.

Date of experience : 04 July 2023

Zero customer Support - Be aware

It is simple, if you need to call or any support from them you will understand this ULTRA low score! They do not focus on customer support, like answering emails or waiting 30+ min to get your call answered (observation - there is not urgent support). In another words, if you got all 100% ok, that is good you will not need them, however, if you have a simple inquiry you are ALONE! They should spent less money on advertising and more on customer support. This company never again!!!

Date of experience : 23 April 2023

I do not recommend Anex tour

My husband and I booked our holidays in Turkey with Anex tour. They offered us during the first day small daily trips. The main problems were: 1) the prices were overrated compared with other local agencies. However we hadn't that information when we agreed for the trip, and they wanted the payment fast, in the same day. 2) after 2 days I canceled that trip because I wasn't feeling well because of the pregnancy. I asked for a refund but they gave nothing. Firstly their argument to deny the payment was late notification, and secondly they ask for document to prove my sickness. I think that this agency wants just to steal money from the tourist.

Date of experience : 20 July 2023

I wouldn't recommend this company…

I wouldn't recommend this company because the adventure started from our arrival at the hotel. Our flight was delayed, therefore the guide left us with the Turkish driver who did not know any languages either Russian or English. We had a group of 18 people from different hotels, so the driver asked the GPS how to get to the hotels and it took 3 hours of going in rounds. We were extremely exhausted when he left us at the wrong hotel and went away. We had to take the taxi and paid quite a lot of money because it was 30 minutes to our hotel by taxi. The guide from Anex Tour said that they would not give us the refund even though we gave him the receipt from the taxi driver.

Date of experience : 03 September 2022

Complaints are not even dealt with

Complaints are not even dealt with. They fly with Mavi Göck Ramp airline. You can pray in advance that you get from A to B because there are always problems with their planes. (see BILD.DE) Apart from that, I have been waiting for almost 10 weeks for a complaint to be filed. And the worst transfer from hotel to airport. You have to be there 2 hours in advance. We had to be picked up at 4:30 PM. Right on time. Be at the airport at 7:00 PM. What does the van driver do? Takes a mandatory half-hour break to eat. We were dropped off at the airport finally at 7:30 PM. That guy didn't speak German or English only some Russian. The only thing he had translated into German via Google translate was that he wanted a tip. We were also dropped off at the wrong point so we were forced to take a taxi so that we were dropped off at the right location. At 7:55 PM. We were the last to board. It was very hot in the plane. We only got a glass of water during the flight. PEOPLE DO NOT BOOK THROUGH ANNEXTOUR, cheap is expensive. In this case a lot of stress. To date, no response to the complaint that we sent.

Date of experience : 05 June 2024

Guys stay away from this Turkish tour guide. They will never assist you if you need help. They left me stranded on Dominican island without any assistance or even offer a return ticket back because I got Covid. I had to pay a one way return ticket for over 1000 usd. They will take your money and leave you like garbage in a bin.

Date of experience : 08 January 2022

Anex Tour can be even better

We, 2 persons, chose Anex Tour for Egypt (Sharm El Sheikh) travel on January 23-31, 2022. The overall travel experience is pretty much positive - Anex Tour agents are taking care and all the formalities during entire trip. After our arrival Anex Tour employee advertised several possible tours organized by agency. We have decided to align with Anex Tour employee dates, conditions and order one of the offers that we were interested in. Then suddenly we found out that our travel date is deferent that was agreed with Anex Tour. As we found out from Anex Tour employee it happened due to lack of the free place for needed date. We were surprised as we have informed employee regarding specific week day and time that fit our schedule and it was almost one week before the trip. It happened that nobody from Anex Tour side was asking for our approval for changing trip date. Unfortunately agency was not able to do a refund or add us to the list of tourists who travel on agreed at the beginning date. Long story short - keep an eye on Anex Tour in order to get what you are expecting and agreed with them. It will help to avoid miss understanding and do your trip even better.

Date of experience : 03 February 2022

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Anex tour latvija - atpūtas ceļojumi.

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