lol travel customer service number

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lol.travel   Reviews

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Reviews 2.4.

1,890 total

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I already have given my review about…

I already have given my review about loltravel. I am again reviewing just to save others from their traps. Its better to avoid them. I already got trapped in. Don’t want anyone to get trapped in. Thanks. I am not from any other travel agency. I can also share my own PNR number. Thanks.

Date of experience : December 14, 2023

Reply from lol.travel

Dear customer hello, we have checked on our system and we found that you made a cancellation request but in your case the fare rule of the ticket didn't allow any refund. At your disposal, Thank you lol.travel

Thank God for Trustpilot

Thank God for Trustpilot. I was about to buy a ticket with lol.travel. I checked the prices the the airlines and couldn't understand the huge price difference. I search my tickets in business class using Kayak.com first and then do my home work. After reading the horror stories from other clients, I decided to stay away from lol. I guess the name says it all.... "lot's of laughter", the consequence of a "joke"

Date of experience : March 24, 2023

Horrible experience

Horrible experience. I booked plane ticket with them. Airlines cancelled the flight and although it is not their fault, the way they trying to resolve these cases is horrible. I got zero explanations only a request to charge additional 55 eur in order to change the ticket. Once asked how it is fair? They push at you rules and conditions that they can do that and it is fair fee to pay for case handling. So if airlines keeps cancelling it can become golden tickets at the end. And it is actually a trap too as the same fee will be taken in order to return money. How to resolve it without being charge more and more?? Lol.tavel DO BETTER! People be careful. They only claim to be cheap. It is a trap that they are actually offering. And once you in, there is no escape. Ps. They basically irresponsive now, wondering how little they care about they customers.

Date of experience : October 05, 2022

I have booked a flight and been trying…

I have booked a flight and been trying to connect with lol.travel because the date has to be changed. I have called tirelessly but no response and this is quite devastating. I need to change my dates as soon as possible. Unpleasant customer support.

Date of experience : March 16, 2023

Dear Customer, we are sorry that your experience hasn't been positive, we are constantly working to offer our customers the better experince possible. Due to the high level of requests we suggest you to use the e-mail channel, opening an assistance request rather than using the telephone, in this way you will get assistance shortly. With reference to your specific case, you have opened an assistance request and one of our customer care operator has answered to you giving you a quotation with the dates you gave us. You can continue answering to that message. We remain at your complete disposal, Thank you. lol.travel

Has been a good experience !

Has been a good experience. I was finding the best fare..., and finally I found the cheapest price, thanks to lol.travel Kind Regards.

Date of experience : December 18, 2023

Dear customer hello, thank you for your evaluation, it is very important to us! We hope to see you soon on lol.travel for your next trip! Best regards lol.travel

give my money back

i booked here then they say its on process they get money then after 24hrs they said its was cancelled my money until now you didn't send back you scammer

Date of experience : March 27, 2023

Dear customer, we are sorry that you had not a positive experience with us. With refernce to your commentary we confirm that we have processed the refund back immediately and now on it depence on the bank's agreements. We remain at your complete disposal, thank you lol.travel

Please don't use this company

Please don't use this company. You can't reach out to them over the phone. Emergency assistance has no knowledge. They charged $600 to move tickets. Unreliable service. Avoid these people if you in Australia.

Date of experience : September 17, 2022

Extremely unreliable

Extremely unreliable. They sent us confirmation of reservation and took the money from our bank account. Then the next day they cancelled the flight and claimed refunding the money but nothing was refunded and didn't give us the transaction number by which they refunded the money. I hope the problem is resolved or else I would request from Skyscanner to stop collaborating with this agency!

Date of experience : July 27, 2022

Based on my worse experience with lol travel

Based on my experience with lol travel, I came to know that you do not have ample amount of inforamtion about hotels, which you listed on your webpage, the hotels showed on your website absolutely different inforamtion about the accommodations then the reality, which not onl harm the image of your plateform, but the local people. I have had a terrible experience and would never ask lol.travels to book any hotel for my in future.

Date of experience : November 25, 2022

Not trustable at all

Its has been 14 days for now and they didnt refund my money, the reservation was done th 6th of Feb, they reply that the airlines is not confirming and I have to pay 700 euros more to confirm, and told them not interested and to refund the money, and no money refund until now. I tried other sites booking, they just from beginning doesn't accept the booking on the same flight, and doesn't take your money and then don't refund it. This is not profissional at all, and they are not recommended at all. Be a ware of booking anything with them, they are not serious trustable.

Date of experience : February 05, 2023

Dear customer, we are very sorry that your experience with lol.travel hasn't been positive, we are constantly working to improve and satisfy our customers. Availability and fares are continuously updated by the airlines. As reported to you by our customer service centre, we have immediately proceeded to refund the value of your reservation once the available option has been declined and the refund has been requested, the credit to the card used depends on the timing of the bank transfer and according to the agreements of the circuit used. We remain at your complete disposal. Thank you, lol.travel

Scammers over charged 50 euro extra by saying price went up while you were paying the flight

Yesterday we purchesed a flight ticket from this company and we found out that they charged is €50 more 775 euro insted of 725. We contacted tham and they said that by the time we pressed pay the price went up by €50. I have insisted that before I pressed pay the amount showing was still 725 and the system did not advise us that the price went up. Funny enough I have checked again now and the price is still on 725 euro , so what the bloody hell they are talking about!!!! This is called cheating and steeling money never ever again I will use this site. scammers that's what you are !!!!! Lol, travel is a perfect name as this company is a bloody JOKE. Shame on you to steal money

Date of experience : October 23, 2023

Very poor experience

Very poor experience. This is an Italian company with no customer service support by phone. I called the helpline and just got a recording in Italian. We communicated by email and they provided no assistance.

Date of experience : March 20, 2023

Dear Eric, we are sorry that your experience has not been positive, we are working everyday to ensure our customer the better experience possibile and feedbacks are crucial to us as they enable us to improve. With reference to your specific case, we are sorry that we couldn't proceed with your request of changing dates but in this case the rate selected was a non-refundable and it doesn't allow any changes. We remain at your complete disposal, thank you. lol.travel

No customer support

We have booked a flight and the company has change the flight, we are trying to connect with lol.travel because the new flight dose not fit us. We have been calling everyday for one week and no answer, we have opened a ticket and no answer. 0 customer support.

Date of experience : March 12, 2023

Dear Pablo, we are sorry that your experience hasn't been positive, we are constantly working to offer our customer the better experince possible. We always try to give assistance in the shortest time possibile but sometimes waiting times for assistance could be longer due to the high number of requests. With reference to your specific case we have solicited your case to our customer care department and they are giving you assistance. We remain at your complete disposal, Thank you. lol.travel

The cheap flight is a bait!

This is how it goes with this website; you think you have a confirmed flight ticket but you don’t.. Read below what will happen after you confirmed your payment: Hello Maria We thank you for your patience. Within 24 hours we shall to verify your reservation. DON'T WORRY: we are waiting for the airline to confirm the flight you have chosen. As soon as we receive the confirmation, we will send you an email containing your issued ticket. Then this; Dear customer, We received your reservation attempt. We inform you that the airline didn't confirm the reservation. If you are still interested in the reservation, we can rebook the flights for you. Flights are available, at the moment, at the following fare: € 1388.24 Now charging me double the price. I can even find a cheaper flight from that price they give. A huge waste of time! I hope to get my money back without a fight.

Date of experience : March 14, 2023

Dear Customer, we are sorry that your experience with lol.travel was not positive, we always try to provide our customers with the best possible experience. Sometimes unforeseen events happen that are out of our control and we try to reprotect our customers in the best possible way. With reference to the problem that has arisen in your case, the company has not confirmed your reservation and as reported by our customer service we are have tryed to propose you the solution available. Once you have denied it and request the refund we immediately proceed to release the pre-authorized amount from our systems. We remain at your complete disposal. Thank you, lol.travel

Biggest mistake to book ticket with Lol travel

Booking ticket with lol travel is the biggest mistake I have ever done in my life! I had to extend my holiday and so my flight date. I contacted their customer service which might be the worst customer service in the world. After days, they replied me with charges that I need to pay to extend my ticket. I replied my confirmation. But maybe 1/2 days later, they replied me saying the charge has increased by almost €180. And so on and so on. Very very very very slow and poor customer service. I had to book another ticket for $1300 in this December month. Biggest mistake man biggest mistake! You guys are true to your name! Laugh out loud!

Date of experience : November 07, 2022

Dear Nischal, We are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

unilateral booking changes by airliner not well processed and inconvenient…

unilateral booking changes by airliner (3 weeks before confirmed booking) but poor processing not corresponding airliners proposal. Contact communication problems and issues to avoid contact (email must come from booking email side while all involved persons were always in cc). Refusal of refund

Date of experience : January 19, 2024

Dear customer, we are sorry for your evaluation as we have assist you step by step. As said to you from our colleagues refund as been processed once you have requested it. We remain at your complete disposal for any need, thank you lol.travel

Scam Warning - Worst travels LOL. travel

This is the worst experience we had ever. It not even worth a single star. We booked 3 rooms for the company executives in Park Inn Gurgaon, 282 civil lines the booking details below. 1. 7th of Dec Registration No 20221220453062 2. 7th and 8th of Dec Registration No 20221220453035 When the executives went to check-in on 7th Of December, the hotel desk people told that there is no booking form such a website(LOL.travels). We have prepaid the full amount of Rs.4383.42 and 22283.82 for this booking. There is no way to contact this lol travels except email that to they never reply. As last hope we are suing them in consumer court. Don't fall for this fake travels.

Date of experience : December 06, 2022

Dear Srividhya, we are sorry to know that your experience was negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us as in this case. However we are happy that your problem has been solved after checking with our supplier. We hope in the future that we will have a chance to change your mind. Regards, lol.travel

UNLAWFUL AND OFFENSIVE BUSINESS PRACTICES

In my 20+ years as a travel agent, I have never ever come across an agency which charges 55 Euros in order to "update the reservation" for a flight which has been cancelled at the expense of the customer (supposedly by the airline; TK 1056), except a short-lived attempt by some agencies during the pandemic. Such practice is unlawful among reputable agencies, not to mention presenting extremely bad customer service. Additionally, lol.travel is the only so-called travel agency in the world which provides absolutely no information as to their place of business, contact information, or any identifying data (my research shows that they are based in Rimini, Italy). There surely must be a reason why they are 1-star rated on several review sites. I intend to pursue this matter further, and contact my European partners and the EU supervisory agencies.

Date of experience : May 16, 2023

Dear Customer, we are sorry for your evaluation, as we work seriously and strive to satisfy our customers. With reference to management fees, these are indicated in the conditions of purchase and are legitimised by Article 41(6) of the Tourism Code ('appropriate management fees'). When booking, we always offer the Premium Service which exempts you from paying these costs. On our site there is a section called "Contacts" we you can find all ways to contact us. We remain at your complete disposal, thank you

Dont buy ticket through lol.travel

Don't buy ticket from them. They will charge extra money showing European tax. Which is a scam. They charged me 245.00 euros for carrier imposed fee for Europe when my flight was direct from Canada to India. Every other booking was simple with other third party websites. All other websites show the amount they are going to charge you. but Lol.travel showed different price and added 245 euros extra. Without telling it to me. So be very careful. Don't buy through them.

Date of experience : August 14, 2022

Worst company ever

Worst company ever. Have searched for flight from Melbourne to Bali return Business Class. It was clearly advertised as business. After making the purchase the airline company sent me an economy class. Have raised the dispute with Lol.travel and this is what they reply was: “Dear customer, we are not responsible in this case for the error made form the Kayak webpage, you paid for the ECONOMY CLASS, not for business. However we are not able to provide you the full refund, if you need an upgrade you can double check with the airline directly.” They Claim that Kayak have made the mistake but Lol.travel is the one who is taking the money and misleading customers. 0/10 not happy. Transaction have been frozen on my end with the Bank.

Date of experience : November 29, 2022

Dear Gregory, we are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

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lol.travel   Reviews

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Reviews 2.4.

1,890 total

Most relevant

Worst customer service ever.

Worst customer service ever. I purchased tickets to copenhagen and by mistake I mistyped one letter in my son's name . I promptly send an email and they refuse to help me to modify one letter . They keep stating that I need to contact KLM agency to correct the letter . therefore KLM agency said that we need to contact lol travel as they are the agents . Will not use your service again watch out do not trust them Of course was done with a charge of 55 euro disaster

Date of experience : 13 January 2024

Reply from lol.travel

Dear customer, we are sorry for your evaluation, we have checked on our system and we see that name correction has been done since same availability was present. We hope you changed your idea about us and we are at your complete disposal for any need, thank you lol.travel

TO BE FULLY HONEST WITH YOU I SHOULD…

TO BE FULLY HONEST WITH YOU I SHOULD GIVE ZERO STARS FOR YOUR COMPANY, BECAUSE I HAD CANCELLED THE TWO TICKETS FOR MY FRIENDS MORE THAN ONE MONTH BEFORE THE ACTUAL FLIGHTS AND YOU WERE SUPPOSED TO REFUND THE MONEY (SEE YOUR FILE REFERENCE NUMBER 1101352166 OF YOUR E-MAIL OF JUNE THE 5TH 2023) TO THE VISA CARD FROM WHERE THE PAYMENT WAS DONE, BUT NOTHING HAS HAPPENED TILL NOW. YOU WERE SUPPOSED TO REFUND EURO 2,330.50. PLEASE PROSEED WITH THE REFUND, AS I WAS PLANNING TO PUBLISH TO THE SOCIAL MEDIA YOUR BEHAVIOR.

Date of experience : 05 June 2023

Dear customer, we are sorry that your had not a positive experience. We are costantly working to ensure our customers the better experience possible. With reference to your specif case we were waiting for the refund authorization from the airline, we inform you that it has been authorized so we have proceed with it. The refund will be again available in the same card used for the purchase according to the bank transfer timings and according to the agreements of the circuit used. Feel free to contact us for further information, we remain at your complete disposal. Thank you lol.travel

Error for the hotel location in website

The hotel selected was indicated in the website as near to Sestriere (we were going there); in real this hotel Italia is in Valle D’Aosta far more than two hours by car. Thanks for your reply below, but when I have tried to have support from your side, the answer was that they accept room’s reservation erasing but the whole amount paid is the penalty. It means that due your error I am going to lose all money spent (only 30 minutes before).

Date of experience : 25 December 2022

Dear Pietro, We are sorry to know that your experience has been negative. Any feedback is important to us in order to always improve our service. Our customer service team tries to solve at best every issue but sometimes unforseen situations can occur, and they not always depend on us. We hope in the future that we will have a chance to change your mind. lol.travel

Hard to access website- ‘oops’ page for…

Hard to access website- ‘oops’ page for 10 or so try’s. But price was best of all sites. Should offer description of room being booked to allow for bed preferences

Date of experience : 20 February 2023

Hi Barbara, Thanks for the review. Our goal is to improve our work day by day and your feedback is important to us in order to level up our service. We hope to see you again on lol.travel! Have a lovely day. lol.travel

Quick and cheap price

Quick and cheap price. The booking process was fine but the hotel didn’t receive the booking from Lol Travel. I had to show the email and voucher, this took a while to checkin as a result. Nevertheless, will be using the website again for bookings again.

Date of experience : 24 October 2022

Dear Kaz, thank you very much for your positive review! We are happy to know that your experience has been enjoyable. Your feedback is important to us, we strive every day to ensure our customer satisfaction and we are grateful that our work is appreciated. We hope to see you soon on lol.travel! Thank you lol.travel

Finally a serious travel website!

Honestly this is the first time a travel website satisfies me fully! They are professional, quick to reply you and always willing to help you to solve your problem! Way to go Lol Travel!

Date of experience : 30 March 2023

Dear Justin, We would like to thank you for having spent a littile bit of your time to share your opinion with us. We are glad to know that you are satisfed with us, that's our goal, making our customers happy to having travelled with us. We hope to see you soon on lol.travel for your next adventure! Thank you, lol.travel

Avoid, they add hidden fees at final step. Unfair and untrustable company.

Date of experience : 21 March 2024

Dear customer, we are sorry for your evaluation. We would like to clarify that there are no hidden costs, all costs all clearly displayed during booking process. We are at your disposal for any clarification needed. At disposal, lol.travel

flight cancellation due to Covid

I had a flight cancellation due to Covid and booked through Lol Travel. Emirates cancelled but Lol Travel offered a travel voucher instead of a refund. I've emailed numerous times over the last two years with an automated response with a ticket number, but that's it! The voucher expired last week and no assistance offered. I suspect that they had no intention of helping.

Date of experience : 14 February 2022

Dear Philip, We're sorry for the inconvenience and for the negative review. We provided to check your booking and we saw that you were already in contact with our costumer service. Our costumer service sent you the voucher on December 28th 2022, but you didn't mention about the refund and you didn't reply to the ultimate mail. We would like to have a better understanding of this matter and we suggest you to contact us in order to get in touch with your flight department. We remain at your disposal. Thanks. lol.travel

So satisfied

We are so satisfied about the service! Kind and reactive. We couldn’t use a voucher on time for health reasons and they kindly accepted to extend it for 6more months.

Date of experience : 04 March 2023

Dear Victoria, thank you for your positive review, we are costantly working to ensure our customers the better experience possible. Our goal is to make our customers happy to have travelling with us and to provide them with the best solution to solve any problems that may occur. Thank you for appreciating the effort we put in every day and having shared your opinion. We hope to see you soon on lol.travel for a new trip! Thank you, lol.travel

flights I have selected are no longer…

flights I have selected are no longer available, they have carried out a new search, and offer me NEW flights but I prefer to make refund so that was very fast and clear

Date of experience : 23 July 2022

Very disappointed

Very disappointed! I tried to cancel a hotel reservation during the cancellation period by putting in the PNR#. That number never worked on their site after many tries. I informed them of what happened and requested a refund back in October 2022. Several months have gone by with no refund. Stay away! They're not worth the headache.

Date of experience : 15 October 2022

Dear customer, we are sorry that your experience has not been positive, we are constantly working to offer our clients the best experience possible. With reference to your specific case, according the booking reference you pasted, we can see the conversation with our customer service in which they told you that we are waiting for further developments of this specific case in order to understand if it is possibile to proceed. We remain at your complete disposal, Thank you, lol.travel

I purchased a ticket a couple of days…

I purchased a ticket a couple of days ago, received the booking details, my account has been debited, but I am yet to receive my ticket. My trip is planned for this coming week, I can't get hold of the company via phone or email. I am travel for a medical purpose, and my stress level is of the hook. Trying to get a refund so that I can't get another ticket.

Date of experience : 18 July 2023

NO COMPREIS NINGUN BILLETE

NO COMPREIS NINGUN BILLETE CON LOL TRAVEL! Y si no os queda mas remedio NO COJAIS SEGURO DE VUELO! Porque si ellos hacen un cambio NO os van a hacer el reembolso completo, en su politica pone que se pueden quedar hasta 55€ por “gastos de gestion” y si o si se los van a quedar y el dinero del seguro también!!!! Si lo cogeis sin seguro OS DEVUELVEN MÁS! ¿¿¿Donde se ha visto esto???? Somos 6 amigas y hemos tenido que poner 6 quejas… si hubiéramos leído estas opiniones no lo hubieramos cogido, vale más pagar un poco más por profesionalidad y seriedad. Y para mas inri es que contestan a lo que quieren y cuando quieren claro. Ibamos a ir a Sri Lanka y se han quedado 114€ y encima nos han avisado a menos de un mes del viaje de que nos ”iban a devolver” el dinero. MENUDA ESTAFA DO NOT BUY ANY TICKETS WITH LOL TRAVEL! And if you have no choice, DO NOT TAKE FLIGHT INSURANCE! Because if they make a change they are NOT going to give you a full refund, their policy says that they can keep up to €55 for “management expenses” and yes or yes they are going to keep it and the insurance money too!!! ! If you take it without insurance, YOU WILL GET MORE BACK! Where has this been seen???? We are 6 friends and we have had to make 6 complaints... if we had read these opinions we would not have taken it, it is better to pay a little more for professionalism and seriousness. And to make matters worse is that they answer what they want and when they want of course. We were going to go to Sri Lanka and they kept €114 and on top of that they notified us less than a month before the trip that they "were going to refund" the money. WHAT A SCAM!!!

Date of experience : 09 February 2024

Dear Paula, we are sorry that you had not a good experience with us. We are constantly working to offer our customers the best possible experience. In your specif case what occured is that your flight has been deleted and we tried to find an alternative option with the reference vector. Our operators have always replied to your questions and requests, waiting time, as said were due to waiting for a reply from the vector. Once you have requested the refund we immediately proceed with refund. At your complete disposal, thank you lol.travel

Refund for lol travel initiated flight cancellation.

Booked a flight and credit card has been charged even though the flight wasn’t confirmed. Ending, lol travel cancelled out our flight and suggested another schedule however we didn’t accept the suggestion since it would require connecting flights from US airports and requires transit visa that we don’t have. Up until now, charged amount hasn’t been refunded so we can’t book for another flight even though it’s really urgent. I don’t know if the company cares about it’s customer but we’re still hoping to get a refund soon. Downside is that, the plane tickets gets an increasing value each day and we can’t do anything about it since the charged amount hasn’t been returned yet. I hope that you’ll be able to read this and take action since it’s really exhausting.

Date of experience : 29 March 2023

Dear Customer, we are sorry that you had a negative experience with us, we always work to ensure our customers the better experience possible. With reference you specif case the airline didn't confirm the reservation. Reservation is cancelled and we provided to charge back all the amount and will be available again in the same card used for the purchase according to the bank transfer schedules and according to the circuit agreement used. It can takes some days according to the bank agreements but we confirm you that we have released the amount that had been pre-authorised on the card used at the time of the booking. We remain at your complete disposal, Thank you. lol.travel

Warning,keep away!!!

Warning,keep away!!!! Lol travel is completly useless for others than italian speaking people,proberly not them eather. They dont answer phones,and if their email works they will reply in italian.Even sending changes of flights in italian.No help with anything,are totally not interested in good service,but are quick to charge you, Will never use them again

Date of experience : 21 June 2023

Be careful! Lol can‘t afford to refund high amount orders!

I booked Hotels with full refundable rate. Unfortunately after the cancellation within the free cancelable time I still can’t get all my refunds back after almost two weeks. Only one booking with 100 Euro has been refund immediately. Two bookings over 15000 Euro have been blocked. After several emails back and forth, I got always the following answers „already done, please be patient and wait more days“ I will wait for some more days and then ask my credit card directly for „chargeback“. This is a really bad experience with lol.travel. And I want to share with you for not running into trouble with them again!

Date of experience : 15 February 2023

Dear customer, we are sorry that your experience hasn't been positive. We are costantly working to offer the better experience possible to our clients and every review is a cue for improvement. We would like to identify your assistance request in order to update you with reference to the request you have opened, to do that we need a booking reference. Thank you, lol.travel

nothing confirmed with this co

warning take care do not trust this company I made a hotel reservation and paid full amount and after 2 weeks from booking and 10 days before check in they asked me to cancel my booking due to hotel overbooking or assign another hotel, for sure less category than the one I booked. They didn't leave me a choice but to cancel my booking they spoiled my vacation because it was a national holiday and time was very limited to find what I need. they even refused to compensate me for their mistake.

Date of experience : 27 March 2023

Dear Customer, we are sorry for the inconvenience that occurred in your case, we assure you that we work very seriously and constantly to satisfy our customers. In some situations incoveniences occur that are not directly dependent on us, overbooking is dependent on the facility and we have tried to rebook it with the two alternatives closest to the original booking type. Since you refused both of the proposed re-bookings the only thing possible to propose was cancellation and refund of the original booking. We remain at your complete disposal, thank you lol.travel

Alexander Palace Hotel Abano Terme

This is my first time using Trustpilot. The hotel booking was rapids.The mom price is really good for the quality of the hotel. O my return i will be able to complete my experience. I do not change this first opinion on the the LOL-TRAVEL, on the way back i will give my opinion on the hotel and on the stay.

Date of experience : 13 October 2022

Dear Gabriella, thank you very much for your positive review! We are happy to know that your experience has been enjoyable. Your feedback is important to us, we work hard every day to ensure our customer satisfaction and we are grateful that our work is appreciated. We hope to see you soon on lol.travel Thank you lol.travel

All around satisfied.

Lol.tavel has the best price for my favorit hotel. The website is clear . Booking is easy and fast. Confirm E-Mail is detailed and has informations about the hotel.

Date of experience : 04 February 2023

Hi Ranier, Thank you so much for your review. It's a pleasure for us to know that our costumers are satisfied with our service. We look forward to see you again on lol.travel! Thanks. lol.travel

Flight time change by the airline - Lol.travel tries to charge unlawful fees

I received a flight time change by the airline, which made my connection flight impossible. Lol.travel contacted me offering to re-book my flights on a new connection. However, they keep trying to charge me fees for re-booking my flights, which is unlawful as the airline changed the flight times so an alternative needs to be provided to me free of charge. Issue is still not resolved. Very bad customer experience and unlawful business practices, not recommended at all.

Date of experience : 04 May 2023

Dear customer, we are sorry about your evaluation as we are working seriously and strive to satisfy our costumers. With reference to your specific case as your flight underwent a change we have tried to reprotect you with the solution available, we are waiting for your reply to the solution proposed. With reference to management costs they are indicated in the purchase conditions and are legitimate by the Article 41, paragraph 6 of the Tourism Code ("adequate management costs"). At the moment of the booking, we always offer the Premium Service which exempts you from paying these costs. We remain at your complete disposal, thank you

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